Read this article if you’re having trouble connecting your reMarkable to your Wi-Fi network.
Can't connect to Wi-Fi
If your reMarkable paper tablet can’t connect to Wi-Fi, try the following;
- Restart your router and reMarkable
- Double-check that you typed in the password and Wi-Fi name correctly
- Connect your reMarkable to your phone’s mobile hotspot, to see if that works
- If you’re using a VPN service, try turning it off
- Change the Wi-Fi channel
- Make sure the network name (SSID) and password doesn’t contain special characters (ä, ñ etc.). You’ll have to remove any special characters from the network name in order to connect.
- Change the network security settings to WPA2, if you haven't already. Try the other available settings.
- Change the Wi-Fi frequency from 5 GHz to 2.4 GHz or vice versa
- Make sure your router's firmware is up-to-date
If you’re not sure about how to do some of these actions, we recommend looking through your router’s manual, or contacting your internet service provider.
Connecting to an enterprise network
Please follow these steps to connect to an enterprise network;
- EAP method: PEAP
- Validate CA certificate: Off
- Phase 2 authentication: MSCHAPV2
- Enter identity: Type your username here
- Enter anonymous identity: Leave this blank
- Enter password: Type your password here
Other Wi-Fi issues
If your reMarkable is connected to Wi-Fi, but you’re having trouble using the one-time codes, head here for help.
For help with connecting to the cloud and syncing your files, see this article.
If you still can’t connect to Wi-Fi, please contact our support team here.
