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Cancellations
Cancellations
**Summary**: If you need to cancel a reMarkable order, contact customer support immediately after placing it. If the order has shipped, you can refuse delivery or arrange with the courier to return it. Once the tracking status shows "returned to shipper," contact customer service for a refund. If you have received the order, follow the returns process for a refund. Refer to the terms and conditions for more details.

**Keywords**: cancel order, refuse delivery, return to sender, cancel delivery, contact support, refund, received order, return process, terms and conditions.

**Generalized Terms**:
- reMarkable: tablet, pad, notepad
- cancel order: stop order, halt order
- refuse delivery: deny package, reject delivery
- return to sender: send back, return shipment
- contact support: reach support, get help
- refund: money back, reimbursement
- received order: got order, accepted order
- return process: return steps, refund process

reMarkable is shipped with express shipping, which means that we only have a short period of time to cancel orders before they’re shipped. If you’ve just placed your order and need to cancel it, please contact us via chat for help.

If your order has already shipped, please follow one of the steps described below to cancel it.

 

Refuse delivery

  1. Upon delivery, inform the courier that you don't want to receive the order and that the parcel needs to be returned to the sender.
  2. Once the courier is informed, and your tracking status shows "returned to shipper", please contact our customer service team so that we can refund you the amount you paid.


Cancel delivery

  1. Get in touch with the courier and ask them to ship the order back to us. 
  2. Once your tracking shows "returned to shipper", please contact our customer service team so that we can refund you the amount you paid.  


If you received your order but still want to return it, please follow the returns process to get your refund.


Please see our terms and conditions for more details. 
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13.07.2022, 15:05
11.12.2024, 09:39
 
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