If you’re having trouble connecting your reMarkable to the cloud, syncing files to our apps, or converting handwritten notes to text, try the steps found in this article.
Device syncing
When your reMarkable tablet is connected to the cloud, you’ll see a cloud icon in the bottom toolbar.
Without a Connect subscription, you can still use the cloud to sync your documents. However, files will stop syncing to the mobile and desktop apps if they haven’t been opened and synced for more than 50 days.
Here’s how to manually check the status of your connection:
- Go to Settings
- Tap Storage
- Tap Check sync. This will show you the status of your cloud connection
Error messages when syncing files
When you’re trying to sync your reMarkable, you may see one of the following messages:
When signing in and after restart:
Not able to download the document list. Please check your network connection.
When trying to sync a new or modified document on your device:
Not able to upload file. Please try again.
or
Network Failure: 400
When signing in and after restart:
Failed building server state, you might need to update.
When trying to sync a new/amended local document:
Failed building server state, you might need to update.
or
Network Failure: 400
If your reMarkable displays any of these error messages, simply go to Settings > General > Software tap where it says ‘Version’, then Check for updates to get the latest software.
Once your reMarkable is updated, you’ll be able to connect to the cloud and sync your content as normal. For more information on updating your reMarkable, head here.
Trouble syncing files
If you're having trouble syncing your files to the reMarkable cloud, try the following:
- Make sure that your reMarkable is connected to a Wi-Fi network.
- Check that you’re signed in to your reMarkable account. Go to Settings, then General to see which account (email address) you’re currently signed in with.
- Restart both the reMarkable app and your reMarkable paper tablet
If you keep having sync issues, or any other cloud-based features, try the following:
- Try connecting your reMarkable to your phone’s mobile Wi-Fi hotspot
- Make sure your Wi-Fi router's firmware is up to date
- Restart both your router and reMarkable device
- Change the network security settings to WPA2, if you haven't already. Try the other available settings too.
- If you are using a VPN service, try disabling the VPN before syncing your device
- Change the Wi-Fi frequency from 5 GHz to 2.4 GHz (or vice versa)
- Change the Wi-Fi channel
The correct way some of these troubleshooting steps can vary depending on which Wi-Fi router you have. If you’re unsure about how to do any of these steps, then we recommend looking through your router’s manual, or contacting your internet service provider.
If you're still experiencing issues syncing files to your device, please contact us here.
Note: Google services aren’t available in some countries, which may affect you if you’re trying to use features that require a cloud connection (reMarkable uses Google servers).
To see if Google is available in your country, visit google.com. If the page doesn’t load, Google is not available where you are. Unfortunately, this means you won't be able to use cloud services on your reMarkable. (Includes features like Integrations and Send by email.)
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