Our 50-day satisfaction guarantee applies to all orders placed on remarkable.com. Return your paper tablet within 50 days, and you’ll receive a full refund.
If you purchased your paper tablet at a different online or retail store, contact the store for refund details.
Read our return policy before you proceed so that you have all the information you need.
To return an order, you’ll need:
- The email address used to place the order
- All the products in your order
- A printer
If you don’t have access to the email address used to place the order, contact us for help.
1. Submit a return request
- Go to returns.remarkable.com.
- In the Email address box, enter the same email address that your order confirmation email was sent to. Then select Continue.
- Create a password, then select Create account.
- You’ll receive a verification email. In the email, select Verify email.
- Under Where did you purchase your product? select remarkable.com.
- Enter your order number and the serial number of your product. Then select Search.
- Select the order you want to return by checking the box in the upper-left corner. Make sure to update your shipping address before proceeding.
- Select your reason for returning your order.
If you can’t find your order number, contact us for help.
2. Book a pickup or find a drop-off location
Pickup:
Schedule a pickup by selecting a date and available time slot. Review and accept the return terms before confirming your booking. Please note that pickups cannot be scheduled more than 30 days in advance. If needed, you can reschedule your pickup appointment.
Drop-off:
Enter your address to find the nearest DHL Service Point. Select your preferred location and review and accept the return terms before completing your return registration.
UPS returns (United States only)
If your return is being handled by UPS, you can drop off your package at a UPS location using the return label provided.
If you prefer a pickup, you'll need to arrange this directly with UPS through the UPS app, your UPS account, or UPS customer service. Pickup bookings are managed by UPS and are not available through the reMarkable returns portal.
3. Ship your package safely
Print and attach the shipping label, and ship it with DHL.
You’re responsible if your package is damaged in transit. To protect your product(s), we recommend that you:
- Use the original product packaging or another suitable box.
- Wrap the box in bubble wrap.
- Place the wrapped box in a larger box. Remove any stickers or markings, as these may cause your package to be returned to you. You’ll have to submit a new return request if this happens.
The shipping time back to our warehouse usually takes 2-5 business days.
4. Receive your refund
Once we get your return, our team will inspect and process it, which usually takes 4-8 business days. After that, we'll issue your refund. Depending on your bank or payment provider, it may take 5-10 business days for the funds to appear in your account. If you are returning a paper tablet, make sure to also cancel your Connect subscription.
