In this article, you’ll find the terms and conditions of our 1-year limited warranty, including information about what’s covered and what isn’t, how to make a claim, and what to do if you’re no longer covered.
When you buy your reMarkable paper tablet from reMarkable or an authorized reseller, a 1-year limited warranty is included in your purchase. The 1-year warranty covers your reMarkable and accessories.
If you bought a reMarkable Protection Plan on or before April 28, 2026, your plan is still honored. See Protection Plan terms.
Limited 1-year warranty for all Product purchases
All reMarkable-branded products (“Products”) come with a one (1) year limited warranty, starting on the day that the end-user purchaser made the original retail purchase (the “Limited Warranty”). During this time, reMarkable is responsible for any defects related to material or workmanship, as long as the product is used in accordance with our published user guidelines and safety information.
The Limited Warranty is a voluntary warranty that provides benefits in addition to, and not instead of, rights provided by consumer law. Nothing in this clause shall be construed to exclude, limit or suspend other mandatory rights you may have under applicable local law. You have the right to choose whether to claim service under the Limited Warranty or under their consumer law rights. The terms and conditions for the Limited Warranty does not apply to claims made under applicable consumer law.
What’s covered by our 1-year limited warranty
reMarkable AS, Fridtjof Nansens vei 12, 0369 Oslo, Norway (“reMarkable”) warrants that all reMarkable-branded products are free from material and workmanship defects under normal use in accordance with reMarkable’s published user manuals and safety information.
The Limited Warranty applies to both the reMarkable paper tablet and accessories, such as our Marker Plus and Book folio. The Limited Warranty does not apply to marker tips and cables.
If you experience any problems while using your reMarkable or any of its accessories, check out our troubleshooting and setup and use articles to fix issues or get help with key features.
Our 1-year limited warranty is there to protect you against defects. If you experience any faults or quality issues related to the manufacture of your device - you'll be able to return it for a free replacement. This includes accessories, such as the Marker Plus and Book Folio.
What’s not covered by our warranty policy
Unfortunately, accidents can happen, and our warranty policy is limited to faults and issues within our control as a company and manufacturer. Therefore, our warranty doesn't cover Products that have:
- been subject to damage caused by accident, abuse, misuse, fire, liquid contact, earthquake or other external causes,
- been maltreated or used in a manner not compatible with the instructions in the User Guide or reasonable normal care,
- defects caused by wear and tear,
- cosmetic damage, including but not limited to scratches, dents and broken plastic on ports, unless the damage prevents ordinary use of the product,
- damages to consumable parts, such as marker tips or protective coatings, which have been designed to diminish over time,
- been modified, altered or adapted without reMarkable’s prior written consent,
- been used with third party equipment and/or software not provided nor approved by reMarkable, to the extent the problem is attributable to such use,
- limited internet accessibility or other software issues due to restrictions in the region where the Product is used,
- had the serial number removed or defaced from the Product, or
- damages or defects that are caused by a repair performed by an unauthorized third party.
In addition to the above, our warranty policy does not cover errors or defects that can be attributed to your use of developer mode.
The Limited Warranty is extended to and applied to all accessories developed and sold by reMarkable on www.remarkable.com, excluding marker tips and cables.
reMarkable reserves the right to reject any warranty claim from persons failing to provide valid proof of purchase from reMarkable or an authorized reseller.
When must a warranty claim be made?
Warranty claims must be made no later than one year from the date of the original retail purchase of the Product(s) by the end-customer, whether the purchase was made via online retail or in a physical store. If the product was bought second-hand, the warranty period started on the date that the original owner purchased the product.
Making a warranty claim
If you need to make a warranty claim, it’s a simple process.
If something isn't working, start with our troubleshooting guides. Most issues are fixed there. If the issue continues, contact reMarkable Support. If we can't resolve it and it's covered, we'll set up a return for a free replacement.
How we will handle a warranty claim
Upon receipt of a warranty claim, reMarkable will revert with further information regarding the process for determining whether the defect is covered by the limited warranty.
If the defect is covered by the limited warranty, reMarkable may offer either a repair or a replacement, depending on the nature of the defect and other relevant circumstances. The repair or replacement will happen at no cost to the customer. Refurbished Products may be used as replacements.
reMarkable warrants that the repairs will be performed in a competent manner and that all parts used to repair or replace your product will be free from defects in materials and workmanship for a period of 90 days.
reMarkable may also decide to offer a partial or full refund for the defective products.
What to do if your product isn’t covered by warranty
If your paper tablet is out of warranty or has accidental damage, you can return it and get a replacement at a reduced price. This applies to paper tablets only. Markers and folios aren't included.
If you have questions about purchasing a replacement device, please visit our returns portal or contact reMarkable Support for assistance.
Local laws and regulations may apply for customers that want to return their device for a refund. If you want to return your device based on consumer rights in your country, please contact our support team here.
