The reMarkable paper tablet is shipped with express shipping, which means that orders cannot be canceled before shipment. To cancel your order you will need to refuse the parcel upon delivery.
To stop a delivery, please follow these steps:
- Upon delivery, inform DHL that you do not wish to receive the order, and that the parcel needs to be returned to the sender.
- Once DHL is informed, contact our customer service team to inform them that the parcel is being returned.
- When our customer service team has confirmed with DHL that the parcel is being returned to reMarkable, you will receive a full refund. We will keep you updated throughout the process.
If you’re unable to refuse the delivery, please follow the return process in order to receive a refund.
Please see our Terms and Conditions for details.