At reMarkable we operate with a 14 calendar day (from the day after the day you received it) return policy. Please keep in mind that only items purchased directly from reMarkable can be returned. Should you want to return reMarkable merchandise not directly purchased from reMarkable please be advised that we will not be able to process your request. Moreover, returns that do not qualify for warranty coverage and/or lie outside the legal return period will not be processed. Please make sure that the reMarkable merchandise to be returned is packaged according to the requirements of our carrier. Furthermore, please make sure that you take the adequate steps to backup your data and/or reset your device before returning your reMarkable.
EXTENDED RETURN PERIOD FOR HOLIDAY ORDERS
All orders placed between December 1st and December 20th 2017 has an extended return period of 45 days. If your reMarkable was purchased within this period and you want to return it for a full refund, you will have to notify us within 45 days after receiving your product(s) (in it’s entirety).