Some antivirus programs may place the Desktop app installation file in quarantine after it is downloaded from the reMarkable website.
This issue can be solved by temporarily turning off your antivirus program.
To solve this, follow these steps:
- Turn off your antivirus program
- Go to my.remarkable.com and click Download
- Install the Desktop app
- Restart your antivirus program
If the problem persists, add the Desktop app to your antivirus whitelist.
If you are still experiencing issues with installing the Desktop app, please contact us here.