In order to return your reMarkable device, please follow these steps as described:
- Open remarkable.12return.com and create a new user.
- Register your return as a "Return within 14-day Return Period" or "Return for Repair / Replacement" and follow the steps in the portal.
- Make sure to select all items that are to be returned, or else your return request will be rejected later in the process.
- When submitted the return request will be handled by one of our staff. Please allow 5-7 days to process your return once the request has been submitted. It may take up to 14 days in periods of high demand. You will receive an email confirmation when your request has been approved.
- Schedule a time for pickup by DHL at remarkable.12return.com. Find your request under 'My returns', open the return and follow the steps at 'Click here to create a pickup booking'.
- Please make sure that the reMarkable merchandise to be returned is packaged according to the requirements of our carrier.
- Furthermore, please make sure that you take the adequate steps to backup your data and/or reset your device before returning your reMarkable.
- Print and attach the Return label to the parcel. The return label can be found in the booking request.
- You will be issued a refund* or a replacement item once the package is received at our facilities. Please allow for more time during holiday periods.
*Note that we do not refund customs and VAT. Customs duties, VAT and other fees or taxes will be handled by the relevant authorities in the shipment address country.
- Only items purchased directly from reMarkable can be returned. Should you want to return reMarkable merchandise not directly purchased from reMarkable please be advised that we will not be able to process your request.
- Returns that do not qualify for warranty coverage and/or lie outside the legal return period will not be processed.
- Returns that in some ways miss required information, are sent directly to our headquarters or in other ways does not follow the described return process will be rejected.