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    Warranty policy

    In this article, you’ll find information about our warranty policy, including what’s covered and what isn’t, how to make a warranty claim, and what to do if you’re outside of the warranty. 

    When you buy your reMarkable 2 with a Connect Plan from our webshop, we offer an extended 36-month warranty on all our products, making it risk-free to try reMarkable. 

    All our customers are also eligible for our 100-day satisfaction guarantee, meaning you can return your reMarkable paper tablet and any accessories you bought — no questions asked.

    What’s covered by our warranty policy

    If you experience any problems while using your reMarkable or any of its accessories, check out our troubleshooting and setup and use articles to fix issues or get help with key features. 

    Our extended warranty is there to give Connect subscribers extra peace of mind. If you experience any faults or quality issues related to the manufacture of your device - you'll be able to return it for a replacement. This includes all our accessories, such as the Marker Plus and Book Folio.

    The warranty is valid for 36 months from the date you received your device, as long as you have an active Connect Plan, and don't cancel or downgrade your subscription at any time.* 

    To see if the issue affecting your device is covered under the terms of our warranty, please follow the steps in our dedicated returns portal before submitting a claim for us to review.

    *Please read the 'Limited Warranty' section of our hardware Terms and Conditions for details 

    What’s not covered by our warranty policy

    Unfortunately, accidents can happen, and our warranty policy is limited to faults and issues within our control as a company and manufacturer. Therefore, our warranty doesn't cover:

    • Accidental damage or loss
    • Devices that have been modified or altered
    • Damage caused by misuse of the device or its accessories
    • Devices used with third-party software or equipment
    • Unauthorized repairs
    • Software issues due to local restrictions in accessing our cloud services
    • General wear and tear

    Making a warranty claim

    In the event that you need to make a warranty claim, it’s a simple process. To get started, go to our dedicated returns portal and log in with your email address to submit your claim. 

    Please make sure to use the email address you used when you placed your order in our webshop, to sign in to the returns portal. This helps us find your unique order ID faster.

    Once you've logged in, just follow the instructions to place a warranty claim. Our support team will review your request and send you an email within three to five business days. You can check the status of your warranty claim at any time, by signing in to our returns portal. 

    How to return for a replacement under warranty. 

     

    What to do if your product isn’t covered by warranty

    If your product isn’t within its warranty period, or suffered accidental damage, then we do offer a trade-in program for a replacement device. You’ll get the option to purchase a newly-refurbished reMarkable for a reduced price when you return your device to us. 

    Contact our customer service if you have questions about purchasing a replacement device. 

    Local laws and regulations may apply for customers that want to return their device for a refund. If you want to return your device, please refer to the consumer rights in your country.

     

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