My return was not pick up
If DHL did not arrive at the scheduled time you will need to submit a new return request in order to book a new pickup appointment.
You can create a new return request by logging into your account at remarkable.12return.com and selecting "Return within return period" or "Return for repair/replacement". Please note that you will need to print new shipping labels, as the previous shipping labels are expired.
My return was sent back to me
If your return is returned to you this is most likely because of missing documents.
To re-send the return you will need to submit a new return request at remarkable.12return.com. Keep in mind that you will need to book a new pickup for your return as well as printing a new shipping label.
Upon the hand-over to DHL please make sure to hand over the three copies of the proforma invoice and the second part of the shipping label to the courier. You can find the shipping label under the tab "Shipping" and the proforma invoice under "Return information" under "My returns" in remarkable.12return.com, or in the email sent to you after the return was authorized.