In some cases DHL may return or reject shipments if the three copies of the pro forma invoice weren't handed over to them on pick-up. It's important that the three copies are handed over in person, and not put inside the box.
Unfortunately, it's not possible to book more than one DHL pick-up per return request. This means you’ll need to submit a new return request in order to receive a new shipping label and pick-up date.
You can submit a new return request at remarkable.12return.com. Be sure to print new documents as the old ones will have expired. As stated above, the three copies of the pro forma invoice need to be given to the DHL courier upon pick-up, not put in the box.
It’s also important to use the correct information when submitting the return request, if your order ID isn’t correct, for example, the request will be automatically rejected. In addition, if you're now outside the 30-day return period be sure to include your ticket ID in the reason for the return field when submitting the return request, in order to get your request approved.