If your return has been sent back to you, this is most likely due to missing documents. Unfortunately, it's not possible to book a pickup more than once with one return request. To resend the return, a new return request will need to be submitted at remarkable.12return.com. Please be sure to print new documents, as the old ones will have expired.
During the handover to DHL please be sure to provide the three copies of the proforma invoice and the second part of the shipping label to the courier. Do not place the documents inside the box
The shipping label and proforma invoice can be found under the My returns tab at remarkable.12return.com. The shipping label can be found under Shipping and the proforma invoice under Return information.
*Please be sure to use the correct information when submitting your return request. If your order ID isn't correct our systems will reject it automatically. In addition, if you're now outside the 30-day return period be sure to include your ticket ID in the reason for return field when submitting the return request, in order to get your request approved.