If you’re having trouble finding the correct zip code while booking a DHL pick-up, you can use the below steps as a guide.
Check your address
First, check your address using this form, to make sure DHL’s pick-up service is available where you are.
Make sure Hong Kong and New Territories are filled out in the Destination Country and Destination City, as shown in the above image.
If you hit search and the above image shows, it means the zip code address you entered is valid for the DHL pick-up service, and that you can go to remarkable.12return.com and submit a new return request with the address in question. Once your request has been approved by one of our staff you can go ahead and schedule a pick-up date with DHL via the returns portal.
Please be sure to include a ticket ID from the reMarkable support team in the "reason for return" field when submitting the request if you're outside the 30-day return period.
If you're unable to stay at this address to meet DHL for your pick-up appointment, it’s possible to take your return to the closest DHL office and hand it over to one of their staff. Be sure to hand them the three copies of the pro forma invoice. It’s important not to put these inside the box.
If the above image shows, it means that DHL doesn't offer their pick-up service at your selected zip code address. You’ll need to find a new address for DHL to pick up from, or take the package to a DHL drop-off point, if you’d like to process the return free of charge.