How to return for a replacement under warranty

Use the same email address you gave us when ordering from our webshop. You’ll need to verify your account by clicking the link in the email we’ll send right after logging on.
Check your spam folder if you’re unable to find it. 

• Choose the order you would like to return by checking the box in the top left corner.
  If you’re experiencing issues with your reMarkable paper tablet, please note that you only need to return the faulty device itself. Don’t include your Folio or Marker.
• Please make sure that your shipping address is correct.
• Select your reason for returning your reMarkable.

For repair cases you’ll be offered to purchase a newly-refurbished reMarkable for a reduced price. Your new reMarkable has a new 36-month warranty included if purchased with a Connect Plan. The warranty remains valid as long as your subscription has remained active.

For warranty cases, please allow three to five business days for one of our customer service agents to review your case. Once this is done you’ll receive an email with the next steps.
You can check the status of your warranty claim by logging in to your account at returns.remarkable.com.

Note that the pickup can’t be scheduled more than 30 days in advance.

Arranging a drop-off
Select the nearest DHL drop-off location by typing your address into the textbox on the left.
To proceed, just tick the checkbox to agree to our return policy. 

Booking a pick-up 
Select a suitable date from the calendar and choose a time-slot using the drag-and-drop menu. To proceed, tick the checkbox to agree to our return policy. 
Print the shipping label, attach it to the outside of your parcel, and send your device to us using your chosen delivery method with DHL.
Please package your device carefully. We recommend shipping your device in its original box, placed in a larger box. Cover your device with bubble wrap to prevent damage. reMarkable is not responsible for damage during transit.