A refurbished device is a pre-owned device returned to us during the 30-day trial period of our satisfaction guarantee. All returned devices are thoroughly inspected and then sent back to our manufacturing facility for refurbishment if required. This process works as follows:
- We receive, check, and grade the returned reMarkable for any physical damage, or issues affecting its functionality, both in terms of the hardware and software.
- Based on this grading, the device goes back to our manufacturer for refurbishment.
- The device is screened and reset, and checked over for technical issues. We then perform a test of its functionality and a thorough visual inspection. This ensures that refurbished devices share the technical qualities and premium look of a new product.
- The refurbished device is then sent to our warehouse for packaging and shipping.
- Your device is safely delivered to you by DHL Express, with a new 1-year warranty.