Due to the potentially long waiting times for repairs, we choose to send you a new refurbished device immediately after you have returned your faulty one. This limits the amount of time you’re without your reMarkable and gets you back to taking notes quicker.
When ordering a refurbished device in our returns portal, the price you'll pay includes the return of your original device, its replacement (inc. delivery), and VAT/import duties to your respective country.
Payment is managed by Stripe, using a credit or debit card, and is safe and hassle-free.
*Please read the 'Limited Warranty' section of our hardware Terms and Conditions for details