Why can’t I receive my repaired device back?
Due to the potentially long waiting times for repairs, we choose to send you a new refurbished device immediately after you have returned your faulty one. This limits the amount of time you’re without your reMarkable, and gets you back to taking notes quicker.
When ordering a refurbished device in our returns portal, the price you pay is the total price for returning your original product, the new device itself (including delivery), and VAT/import duties to your respective country. Your new reMarkable has a new 1-year warranty included.
Payment is managed by Stripe, completed with a credit card, and is safe and hassle-free.
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