If, for any reason, you no longer have access to the inbox of the email address used for your order, you’ll need to fill out the following information and get in touch with customer support.
ZIP-code (Postal code):
Order ID (We can help you find this if you don’t know it):
Please choose a date (a maximum of 10 days in advance) and a timeslot (of three hours).
A DHL center near you. You can find it via this link.
*Make sure that your address is verified for DHL pick-up by using this form. Enter your address in the “From” section, and then in the “To” section, you’ll need to add “Hong Kong” as the destination country, and “New Territories” as the destination city, then click “Search”.
If your address is not serviced by DHL pick-up, you’ll either need to use a different address (for example, your workplace), or choose DHL drop-off as your preferred shipping method.
*We can only accept returns from the countries we ship to. Find the full list on this page.
Once you’ve filled out your information, you can reach our customer service team here.