If you’ve been overcharged, found multiple unauthorized charges in your account, or been charged earlier than expected for your Connect subscription, this article will explain why this can happen.
Multiple or unauthorized charges
As a Connect subscriber, after your 1-year free subscription ends, you’ll be billed once a month, on the date you ordered. We’ll send you an email to notify you before your subscription renews.
If you subscribe to Connect or change your payment card details using my.remarkable.com, you may see a reservation request that appears as a pending transaction on your account.
Reservations are not charges but can affect your current balance shown until the bank releases the money - usually within a few days.
If a reservation request uses up the available funds in your account, we won’t be able to process the charge for your subscription plan. In that case, you might need to top up or use another payment card.
You can update your payment information by going to my.remarkable.com and selecting Account in the menu in the top-right corner.
I was charged more than expected
There are a few reasons why you could have been charged more than expected. Additional fees may be added due to local policies. Although our customers pay in their local currency, some countries may still change the currency to USD, and certain credit card companies may charge an additional fee for international transactions.
You can see your payment history by going to my.remarkable.com and selecting Account in the menu in the top-right corner.
I was charged earlier than expected
There are a few reasons why your card can be charged early. You’re automatically charged once a month on the date you ordered, at the beginning of each monthly billing cycle.
If the billing date is a day that doesn’t occur each month (for example, the 31st), you’ll be charged on the last day of the month instead.
If you’ve made changes to your subscription plan, this can also affect the billing date.
If you still need help with your subscription, please contact our customer service team here.