Buying or receiving reMarkable and Connect as a gift
Read this article for information about buying a reMarkable with Connect as a gift. You'll also find details on how to activate Connect if you’ve received your reMarkable as a gift.
If you’re buying a reMarkable tablet with Connect for someone else, please forward the activation link that you received in your order confirmation to them. The person receiving the reMarkable tablet will then be able to activate their subscription plan.
Note: Don’t click Activate, as the link only works once.
If you’d prefer not to show the price to the person receiving the gift, we’ll send a reminder email with a new link that they can use, three days after you placed your order. However, please note that they'll still be able to see the original sales invoice at my.remarkable.com under the Account tab.
Paying for Connect as a gift
The payment card used at checkout will be automatically used for monthly billing of the subscription plan unless it’s changed manually afterward. If you would like to pay for their subscription, please make sure that the person receiving the gift has the card details you would like to be used for monthly billing.
Payment details can only be changed by the person with login details to the reMarkable account linked to the Connect subscription.* You can find instructions on how to update your payment details here.
*Since we can't remove or change cards for our customers due to privacy rules, we recommend that you and the person receiving the gift come to an agreement regarding payment for monthly billing.
How to activate Connect if you received reMarkable as a gift
If you received your reMarkable tablet with a Connect subscription, make sure you ask the person who bought you the device to forward you the order confirmation or reminder emails with the activation link.
In the order confirmation and reminder emails, there’s an Activate button. Click this button to set up a reMarkable account, activate your prepaid Connect subscription, and manage your details.
If you received your reMarkable tablet as a gift without Connect, you can subscribe to Connect at my.remarkable.com.
Gifting FAQs
Can I give reMarkable 2 and Connect as a gift?
Absolutely. If you'd like to buy a reMarkable and Connect subscription as a gift, you can place an order in our webshop. Make sure to forward the order confirmation email to the person receiving the gift, who can then sign up for a subscription using the activation link.
I’m buying a reMarkable as a gift. Will I be charged for the subscription too?
The payment card used for purchasing the gift, will also be used to pay for the Connect subscription. Your card will be charged until it’s changed at my.remarkable.com. Payment details can only be changed by whoever has the login credentials for the Connect account.
I received a reMarkable as a gift, how do I set up Connect?
The person or company that bought you the subscription will have received an order confirmation and a reminder email with an activation link for starting your subscription.
We suggest that you ask them to forward you the order confirmation and activate your subscription by using the link in the email.
Learn more about activating Connect here.
I received a reMarkable with Connect as a gift. Who pays for the subscription?
The payment card used for purchasing the gift, will also be used to pay for the Connect subscription. The payment method can be changed by signing in to your account at my.remarkable.com and going to Manage Connect. Change the payment card by clicking Edit payment details and then entering a new card number for the monthly billing.
I received my reMarkable as a gift. Can I still take part in the referral program?
If you received your reMarkable as a gift, you’ll unfortunately not be able to participate in the referral program. Referral links are connected to the original payment method that was used for purchasing the device, and referral rewards will be paid to this account if codes are used.
Troubleshooting
I forgot to forward the email and the activation link has now expired.
The link is valid for 90 days after you place your order. If the link has expired, please contact our support team so they can send you the order confirmation email along with a new activation link. The person receiving the gift can then follow the activation link and set up their account.
The person receiving the gift has already set up an account.
Please forward them the activation link and ask them to sign in to their account using the link you sent. Their subscription will then be active and they'll be able to access the features included in their plan.
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