Orders placed on and after September 20, 2022
Terms and conditions for sale of products and accessories
Last updated: September 20, 2022
These general terms and conditions for purchase (“Terms”) apply to all purchases of products and accessories made by Consumers (any reference in the Terms to “Buyer”, “Customer”, “you”, and/or “your” is a reference to Consumer) through reMarkable’s web store at www.remarkable.com/store (“Store”).
Your purchase of any of the Product(s) or accessories, offered in Store is subject to these terms and by placing an order for any Product(s) or accessories you agree to be bound by them. You should print a copy of these terms for future reference.
reMarkable reserves the right to change these terms and conditions at any time. Changes will not affect purchases already made and accepted by reMarkable. Any such changes will take effect when posted on www.remarkable.com/legal.
Orders placed on behalf of a business are governed by the terms and conditions for businesses, available on www.remarkable.com/legal.
1. Description of product(s) and accessories
reMarkable develops and sells the following Product(s) and accessories, in accordance with the Technical Specifications.
The Computer Tablet - reMarkable 2
The computer tablet reMarkable 2 (“Product(s)”) is a digital paper tablet, also known as the paper tablet, a tool for writing, reading, and sketching. The Product is described and portrayed on www.remarkable.com.
The Product may be combined with a Subscription reMarkable Connect subscription subject to separate terms available on www.remarkable.com/legal. A basic subscription is provided free of charge upon registration of a reMarkable Connect account at my.remarkable.com
Accessories for reMarkable 2
Accessories are described and portrayed on www.remarkable.com.
The combination of Product(s), accessories and/or subscription services in an Order is always subject to availability and reMarkable may, in its sole discretion, choose to offer the Product(s), accessories and/or subscription services both separately and in predetermined bundles in the Store.
2. Order process (contract formation)
These Terms, together with the Order Confirmation, form the Contract between the Customer and reMarkable and govern the purchase of Product(s) and/or accessories. The Customer is presented with these Terms prior to placing the Order, both in the Store Checkout and the Express Checkout provided by PayPal. The Customer acknowledges and agrees to have read and understood these Terms before placing an Order and that it enters into a binding agreement with reMarkable when clicking the button “Place Order” in the Checkout.
The presentation of Product(s) and/or accessories in the Store does not constitute any binding offer by reMarkable for a purchase contract. By clicking the button “Place Order” in the Checkout the Customer places a binding offer for a purchase contract with reMarkable (“Order”). The Customer will be able to view the details input and correct any mistakes in the information provided before submitting an Order.
On receipt of the Order reMarkable will send the Customer an e-mail confirming receipt of the Order and stating the details of the Order (“Confirmation of Receipt”). Please note that the Confirmation of Receipt does not constitute a declaration of acceptance of the Customer’s contractual offer but serves for information purposes only. All orders are subject to acceptance by reMarkable at its discretion. If reMarkable refuses to accept an order, it shall inform the Customer of such refusal by e-mail within one month after the order was submitted. If the order is refused, reMarkable is not responsible for any loss or delay arising out of such refusal. reMarkable will accept the Order either by sending an acceptance notice or by dispatching the Product(s) and accessories ordered.
Regardless of the foregoing, an agreement will not be binding on either party if the offer from reMarkable provided to the Customer in the ordering process or the Customer’s order contains a typing error, and the other party knew or should have known that such error existed. An agreement will not be binding on reMarkable if the Customer has provided incorrect payment or delivery information.
reMarkable stores the Customer’s Order data. If the Customer wishes to print his/her Order, the Customer may do so by printing out an "acknowledgment of receipt". It will appear on the screen once the Customer has submitted the Order to reMarkable by clicking the "Place Order" button. In addition, the Customer receives a Confirmation of Receipt (see above), which can be printed.
The latest version of the Terms of Purchase is always available on www.remarkable.com/legal. You may also request a copy of the Terms applicable to your Purchase by contacting reMarkable through this Contact Form.
For the avoidance of doubt, any subscription is subject to its own terms and separate from this Contract.
3. Price and payment terms
The price per unit of the Product and accessories are displayed in the Store. The total purchase price for the Product(s) and/or accessories are displayed in the Store Checkout.
The Product(s) and/or accessories are paid in advance and otherwise in accordance with the payment option chosen by the Customer in the ordering process. All prices are quoted in pound sterling (£), and where applicable include custom duties and value added tax. Delivery cost depends on the shipping option chosen by the Customer and is added to the total amount due in the Checkout.
reMarkable is not responsible for any fees that your bank or payment provider may charge you for the use of your credit card or payment method. After the order is placed and payment provided, a confirmation that the Purchase is completed will be sent to the e-mail address provided by the Customer in the ordering process.
4. Delivery incl. passing of risk and ownership
The Product(s) and/or accessories are shipped to the Customer in accordance with the shipping option chosen by the Customer in the ordering process. The cost of shipping is detailed in the order process. The estimated dispatch and delivery date will be stated in the order process.
The delivery date will depend on the selected shipping option and delivery point, as well as the time of payment. reMarkable will endeavor to deliver the goods as soon as reasonably possible and in any event within 30 days of the estimated delivery date. By entering into this Contract, the Customer acknowledges that changes and/or delays to the estimated dispatch and delivery date of ordered Product(s) and/or accessories may occur. reMarkable will keep you duly noted of any changes impacting the delivery of your ordered Product(s) and/or accessories to ensure you are provided with an estimated delivery date that is fair and accurate. reMarkable shall not be held liable for delays in the estimated delivery date of ordered Product(s) where such delays are beyond the control of reMarkable and reasonable steps have been taken to prevent or minimize such delays.
The Product(s) and/or accessories will be delivered to the delivery address specified in “Shipping Information” in the Store Checkout or provided through other payment profiles, e.g. PayPal. The Customer is responsible for providing the correct address in the ordering process, this address cannot be a PO Box or similar. reMarkable shall not be liable for any loss resulting from the Customer’s failure to provide the correct delivery address.
Upon acceptance of reMarkable’s logistics partner’s terms, the Customer may choose, among other alternatives, to update their address, make changes in the delivery method and time of delivery directly with our logistics partner. reMarkable is not liable for the Customer’s failure to comply with our logistics partner’s terms.
Delivery has occurred when the Customer, or their representative, has taken possession of the Product(s) and/or accessories, in accordance with the chosen shipping option. The risk of loss of or damage to the Product(s) and/or accessories passes to the Customer when they, or their representative, has received the Product(s) and/or accessories. If the Product(s) is not collected or received on time or at first attempt of delivery, and if this is due to the Customer or circumstances related to the Customer, the risk passes to the Customer when the item is at his disposal and the failure to take possession of the Product(s) constitutes a breach of contract by the Customer.
The failure to take possession of shipped Product(s) constitutes a breach of contract by the Customer. reMarkable reserves the right to charge the Customer for extra shipment, storage and handling costs due to Customer’s failure to (i) collect the Product(s) and/or accessories in time or (ii) contribute as needed for the delivery to occur.
Once the Customer has ordered the Product(s), reMarkable strives to deliver as soon as possible. If Product(s) are estimated to ship in less than 7 days from the Order date, cancellation by the Customer under this clause is not possible.
In periods of high demand and extended delivery times, the Customer may request cancellation of the Order to reMarkable by sending an inquiry using this Contact Form. reMarkable will send a confirmation to the Customer if the cancellation was successful. If no confirmation is received prior to shipment, the Customer must instead make use of their right to withdrawal if applicable according to section 6.
If the cancellation is confirmed by reMarkable, the Customer is entitled to a full refund of purchase price. reMarkable will process refunds within a reasonable amount of time.
reMarkable reserves the right to cancel your Order before the shipment date at reMarkable’s own discretion. In the event of such cancellation, reMarkable will refund the full purchase price.
6. The right of withdrawal
You may withdraw from this Contract within 100 days of delivery (the "Withdrawal Period"), subject to the conditions in this clause. Please note that subscriptions to reMarkable Connect are not affected if the Customer withdraws from a purchase according to the above provisions. Such subscriptions continue to run until cancelled in accordance with the terms and conditions for reMarkable Connect.
You are not required to provide any reason for the withdrawal, however, all ordered and delivered Product(s) and/or accessories must be included in your return and be in like-new (undamaged) condition to be eligible for a full refund. If, on return to us, it is determined that the Product(s) and/or accessories (i) are damaged, (ii) been subject to unauthorized modification, and/or (iii) are not in a resalable condition and/or are missing components, an amount equal to the estimated value loss may, at reMarkable’s sole discretion, be deducted from the amount of Customer’s refund. Damage covered by an applicable Limited Warranty is not subject to such reduction.
If the Customer wishes to withdraw from the Contract, the Customer must notify reMarkable by e-mail to firstname.lastname@example.org within 100 days of delivery. reMarkable will send confirmation of received notice without undue delay and the Customer will then receive further return instructions. The Customer must then complete the return steps as requested by reMarkable. reMarkable’s return process is described on www.remarkable.com. After the Customer has notified reMarkable of its intent to return, all Product(s) and/or accessories must be returned, at Customer’s risk, within 14 days in safe and satisfactory packaging, in accordance with reMarkable’s return process, to be eligible for a full refund. Any return(s) failing to follow these instructions are not eligible for a refund. reMarkable reserves the right to charge the Customer a shipping and handling fee for the return.
Any request to withdraw from the Contract received after 100 days is automatically rejected and will not qualify for a refund.
If you received any promotional or other discount when you paid, any refund will only reflect the amount you actually paid. Refunds under this clause are made using the same method originally used by you to pay for your purchase.
Nothing in this clause shall be construed to exclude, limit or suspend additional rights of withdrawal you may have under local and mandatory consumer protection laws and regulations. You may exercise such rights by using our Contact Form.
7. Limited warranty
The Product(s) comes with a limited one (1) year warranty. During this period, reMarkable warrants that each Product will be free from material and workmanship defects under normal use in accordance with reMarkable’s published user manuals and safety information. See reMarkable’s 1-Year Limited Warranty Policy for full terms and conditions.
The limited warranty is in addition to rights that you may have under consumer protection laws. Other than as permitted by law, nothing in this clause shall be construed to exclude, limit or suspend other mandatory rights you may have under applicable law.
reMarkable 2 Protection Plan
Customers with an active Connect subscription (“Connect Customers”) may also be covered by our reMarkable 2 Protection Plan, which lasts for up to three (3) years starting from the date of the original retail purchase of a reMarkable 2 paper tablet.
Please refer to our Terms & Conditions Connect for more information about what the reMarkable 2 Protection Plan covers, exceptions, and limitations.
Connect Customers who purchased their Connect subscription between 12 October 2021 and 20 September 2022, and who have not canceled or downgraded the subscription since the date of purchase (“Continuous Connect Customers”), may have up to 36 months extended warranty as provided by previous versions of the Hardware Terms & Conditions.
8. Limitation of liability
Nothing in these terms shall limit or exclude our liability to you:
- for death or personal injury caused by our negligence;
- for fraudulent misrepresentation;
- for breach of any term implied by the Consumer Rights Act 2015 and which, by law, may not be limited or excluded;
- under Part I of the Consumer Protection Act 1987; or
- for any other liability that, by law, may not be limited or excluded.
Subject to this, any liability we do have for losses you suffer arising from any Contract shall not exceed the purchase price of the relevant Product(s) and is strictly limited to losses that were reasonably foreseeable. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under any Contract that is caused by events outside our reasonable control.
9. End-user customers only
reMarkable sells and ships Product(s) and/or accessories to end-user Customers only. The Customer may not purchase Product(s) and/or accessories from reMarkable for resale, and reMarkable reserves the right to refuse, cancel or delay the Customer's order if there are reasonable grounds to believe the Product(s) and/or accessories are not being purchased for end use. Further, any rights pertaining to Customer under these Terms may only be invoked by the end-user being the Customer, and not by any entity or individual acquiring the Product(s) and/or accessories by resale or otherwise from the Customer or other third parties.
10. Seller’s right in the event of default and/or breach by the customer
In the case of non-payment under clause 3 or other breach by the Customer, including if a payment is rejected by the payment agent or the Customer’s bank or if a payment is disputed or recalled by the Customer’s bank, etc., reMarkable will retain the goods until payment is completed.
reMarkable may cancel the purchase due to late payment or other breach of contract if the breach of contract is material. A payment delay exceeding 30 days is considered to be a material breach of contract.
reMarkable may also claim compensation for any direct loss reMarkable suffers as a result of a breach on the part of the Customer.
You may only transfer part or all of your rights or obligations under this Contract to another individual by obtaining our consent in writing. If we do not agree to give our consent, then we will provide you with the reason(s) why by email as soon as possible.
All notices given by you to us must be given in writing through our Contact Form. We may give notice to you at either the email or postal address you provide to us when placing an order.
If we fail to enforce any of our rights, that does not result in a waiver of that right.
None of the provisions set out in these terms seeks to or shall be deemed to exclude any consumer rights which cannot be excluded under UK or EU law.
If any provision of these terms is found to be unenforceable, all other provisions shall remain unaffected.
Following completion of the Brexit transition period on 31 December 2020, unless otherwise extended by the European Union, any EU Consumer Regulations which have not been incorporated into English Law will cease to have an effect on the terms of this Contract.
These terms may not be varied except with our express written consent.
These terms and any document expressly referred to in them represent the entire agreement between you and us in relation to the subject matter of any Contract. We are required by law to advise you that Contracts may be concluded in the English language only and that no public filing requirements apply.
12. Personal data
reMarkable is responsible for processing the personal data provided by the Customer in relation to the purchase of the Product(s) and/or accessories.
13. Complaints, dispute resolution and applicable law
If the Customer is dissatisfied with or wishes to make a complaint in relation to the Product(s) and/or accessories, reMarkable’s Support may be reached through use of our Contact Form.
These terms shall be governed by English law, except if you live in Scotland or Northern Ireland where there may be certain mandatory applicable laws of your country which apply for your benefit and protection in addition to or instead of certain provisions of English law.
You agree that any dispute between you and us regarding these terms or any Contract will be dealt with by the English courts, except that if you live in Scotland or Northern Ireland, you can choose to bring legal proceedings either in your country or in England, but if we bring legal proceedings, we may only do so in your country.
The seller and supplier of the Product(s) and accessories is reMarkable AS, incorporated in Norway under organization number 917 352 836. reMarkable is registered in the Register of Business Enterprises in Norway.
reMarkable’s contact information:
Address: Biermanns gate 6, 0473 Oslo, Norway