How can we help you?

Frequently asked questions



You can use this section to find the best way to contact us for the help you need.

What is your question about?

    • If you're interested in purchasing reMarkable for your company, please reach out to us at team@remarkable.com.

    • We offer these payment options:

      • Visa
      • Mastercard
      • American Express
      • Klarna*
      • PayPal

      *Klarna is currently only offered in the following countries:

      • Finland
      • Germany
      • Norway
      • United Kingdom
    • Pre-order campaign

      The pre-order campaign does not include all taxes and fees, and as a pre-order customer you will have to pay duties, fees and VAT relevant for the country of your shipment address. Please refer to our Terms & Conditions for pre-order customers for further details. 

       

      Regular orders made after 15th september 2017

      All purchases made in the reMarkable store after the pre-order has ended include all taxes and fees, and hence customers making a purchase from the reMarkable store after 15th september 2017 does not have to pay any additional taxes and fees. Please refer to our Terms and Conditions for further details.

    •  

      All customers that pre-ordered a reMarkable paper tablet should by now have received their reMarkable. For more details, see the Shipping status blog post.

      The estimated shipping time of an order is normally 3 - 6 business days. When your order is ready for delivery, you will be contacted by DHL in order to schedule the delivery.

       

      We will always keep our customers well-informed of any changes to our shipping schedule.

      If you have any questions about your order, please submit a support request here

       

    • Shipping costs for the reMarkable paper tablet are included in the price. The shipping method may vary depending on your shipment address, country and region. 

      The reMarkable paper tablet is shipped with express delivery. The estimated shipping time is usually 3 - 6 business days.

      Once your order is ready for delivery, you will be contacted by DHL in order to schedule a delivery appointment.

      For individual orders of Marker tips and USB Cables within the US, we offer Hong Kong E Express, with an estimated shipping time of 7 - 10 business days.

    • If you would like to cancel your order and ask for a refund, please contact us by submitting a request. Make sure to include the transaction number in the request.

      The reMarkable paper tablet is shipped with express shipping, which means that orders usually cannot be cancelled before shipment. If your order has been shipped, please follow the return process in order to receive a refund. 

      Please refer to our Terms and Conditions for details. 

    • Return policy

      At reMarkable we create better paper to help you think better. It is our utmost goal to make you satisfied with your product. If you for any reason are not satisfied with your reMarkable purchase, we will offer you a full refund within 30 days from the order date*. For Hong Kong customers, other policies apply. Please see our Terms and conditions

      *30 calendar days from the day you ordered the product.

       

      Please note

      • reMarkable can only process merchandise and products directly purchased from our web store. Should you want to return reMarkable merchandise not directly purchased from reMarkable please be advised that we will not be able to process your request.
      • Returns that do not qualify for warranty coverage and/or lie outside the legal return period will not be processed.
      • Returns that in some ways miss required information, are sent directly to our headquarters or in other ways does not follow the described return process will be rejected.
      • Returns that are eligible for a refund within the 30-day return period must include all items received when ordered from remarkable.com.
      • Pickup by DHL must be booked within 30 days of the approval date for the return request.

      Create a return request here.

       

      Return for repair/ replacement

      If you should experience any problems with reMarkable or any of the reMarkable accessories, we encourage you to check out our Troubleshooting and User Guide.

      If you are not able to solve your issues through these guides, please follow the return procedure to submit a return request.

      NOTE

      Damaged batteries should be treated as hazardous materials. Do not return the device if the battery is swelling, leaking, or if you in any other way suspect that the battery is damaged. In this case, please make sure you dispose of or recycle the reMarkable and its accessories according to local laws and regulations. Do not puncture, drop or incinerate the battery.

       

      Read more:

      How to return an item

    • Asset_1.jpg

      In order to return your reMarkable device, please follow these steps:

      1. Create an account and register your return at remarkable.12return.com.

      You will receive an email confirmation when your request has been processed and approved by one of our staff. Please allow 2-3 business days for us to process your return once the request has been submitted. It may take up up to a week in periods of high demand. 

       

      2. Schedule a time for pickup by DHL

      Use the link from the request approved-email or find your request under 'Open tasks' at remarkable.12return.com. Please note that pickup by DHL must be booked within 30 days of the approval date for the return request.

      To prepare your return please follow these steps:

      1. Print the Shipping Labels and Proforma Invoice which can be found in your return request at remarkable.12return.com. Please print 3 copies of the Proforma Invoice. 
      2. Please package your tablet properly for its trip to our return centre. Attach the Shipping Label on the outside of your package. 

           packaging_3x.png

        We advise to ship your tablet in its original box and place it in a bigger box with bubble wrap to prevent damage. Your parcel will have to travel over conveyor belts and warehouse slides. reMarkable is not responsible for damage during delivery. 

        Please note that returns that are eligible for a refund within the 30-day return period must include all items received when ordered from remarkable.com.
      3. Hand the package to the DHL Express courier with the "ARCHIVE DOC" Shipping Label and the 3 Proforma Invoices.

       

      3. Receive a refund* or replacement 

      You will be issued a refund or replacement within 15 - 20 days once the package is received and processed at our facilities. Please allow for more time during holiday periods. 

      *Note that we do not refund customs and VAT. Customs duties, VAT and other fees or taxes will be handled by the relevant authorities in the shipment address country. 

       

      Note

      Damaged batteries should be treated as hazardous materials. Do not return the device if the battery is swelling, leaking, or if you in any other way suspect that the battery is damaged. In this case, please make sure you dispose of or recycle the reMarkable and its accessories according to local laws and regulations. Do not puncture, drop or incinerate the battery.

        

      Note

      Please make sure that you take the adequate steps to backup your data and/or reset your device before returning your reMarkable.

      If you are a Hong Kong customer, please see our Terms and conditions

       

      Read more:

      Return policy

      I have problems returning an item

    • In order to return your reMarkable device, please follow these steps as described:

      1. Create a user: Open remarkable.12return.com and create a new user. It is currently not possible to use your account at My reMarkable, and you will need a separate account for our returns portal.
      2. Create a return request: Follow the 3 steps in the portal to register your return request
        1. Choose return type -  "Return within 30-day Return Period" or "Return for Repair / Replacement".
        2. Choose product type. Make sure to select all items that are to be returned, or else your return request will be rejected later in the process.
        3. Enter your address for pickup by DHL. 
        4. When submitted the return request will be handled by one of our staff. Please allow 5-7 days to process your return once the request has been submitted. It may take up to 14 days in periods of high demand. You will receive an email confirmation when your request has been approved. 
      3. Schedule pickup: Schedule a time for pickup by DHL at remarkable.12return.com. Find your request under 'My returns' or 'Open tasks', open the return request and follow the steps at 'Click here to create a pickup booking'. You will receive a pickup confirmation email once your pickup request has been confirmed by DHL.
      4. Prepare for pickup:
        • Print the Shipping Labels and Proforma Invoice attached to this e-mail. Please print 3 copies of the Proforma Invoice. Attach the first Shipping Label on the outside of your package. 
        • Please package your tablet properly** for its trip to our return centre. The return label can be found in the booking request.
        • Hand the package to the DHL Express courier with the "ARCHIVE DOC" Shipping Label and the 3 Proforma Invoices.
        • Important: Please make sure that you take the adequate steps to backup your data and/or reset your device before returning your reMarkable.
      5. Refund or replacement: You will be issued a refund* or a replacement item once the package is received at our facilities. Please allow for more time during holiday periods. 

      *Note that we do not refund customs and VAT. Customs duties, VAT and other fees or taxes will be handled by the relevant authorities in the shipment address country. 

       

      **How to pack your parcel 

      We advise to ship your tablet in its original box and place it in a bigger box with bubble wrap to prevent damage. Your parcel will have to travel over conveyor belts and warehouse slides. reMarkable is not responsible for damage during delivery. 

       

      Please note

      • reMarkable can only process merchandise and products directly purchased from our web store. Should you want to return reMarkable merchandise not directly purchased from reMarkable please be advised that we will not be able to process your request.
      • Returns that do not qualify for warranty coverage and/or lie outside the legal return period will not be processed.
      • Returns that in some ways miss required information, are sent directly to our headquarters or in other ways does not follow the described return process will be rejected.
      • If you are a Hong Kong customer, please see our Terms and conditions

       

      Read more:

      Return policy

      How to return an item

    • reMarkable overview 

      Size and weight:

      • 177 x 256 x 6.7mm (6.9 x 10.1 x .26 inches)
      • 350 gram (.77 pounds)

       

      CANVAS Display

      • 10.3” monochrome digital paper display (black and white)
      • 1872x1404 resolution (226 DPI)
      • Partially powered by E Ink Carta technology
      • Multi-point capacitive touch
      • No glass parts, virtually unbreakable
      • Paper-like surface friction
      • Palm rejection

      Warning: Do not let the display come in contact with alcohol or any solvent containing alcohol as this may damage the device. Learn how to clean your device in 8.1 Important safety & handling information

       

      Storage and RAM

      • 8 GB internal storage*
      • 512 MB DDR3L RAM

      *The OS uses some space, so free available space is about 6.5 GB. This is enough for 100 000 pages.

       

      Processor

      1 GHz ARM A9 CPU

       

      Battery

      • Rechargeable (Micro USB)
      • 3000 mAh

      Warning: The battery in this product cannot be easily replaced by users themselves.

       

      Operating system

      Codex, a custom Linux-based OS optimized for low-latency e-paper.

       

      Physical buttons

      Power button

      Use the power button to turn on or wake up the device, put your reMarkable to sleep or turn it off.

      Power_button-cropped.png

      How to:

      • Put the device to sleep by pressing the power button once. The sleep sign will appear on the screen.
      • Wake the device by pressing the power button once.
      • Turn off reMarkable by pressing the power button for 3 seconds. You will then be asked whether you want to turn off the device or not.
      • Turn on reMarkable by pressing the power button until the screen flashes from black to white.

      Read more about Sleep and other power saving modes in Power Settings.

       

      Home button

      Use the home button to move up one level. Press the button multiple times to end up at My Files.

      Home_button-cropped.png

       

      Prev and next buttons

      The prev and next buttons allows you to flick pages while reading through your documents, ebooks or notebooks.

      • Page forward press the right corner button.
      • Page backward press the left corner button. 
      • Create a new page in a notebook by pressing the next button. Note that you must have written or sketched on a page before you are able to create a new page.

      Prev_next_button-cropped.png

       

       

      Micro USB charging port

      Use the charging port and the attached Micro USB cable to charge your reMarkable.

       

    • Marker

      The high friction marker lets you draw and write with a paper-like feeling.

       

      No charging or pairing

      The marker can be used instantly, without any need for setup. It is powered by electromagnetic induction, which means that it does not require charging or Bluetooth pairing to function.

       

      Pressure sensitivity

      The marker is pressure sensitive (2,048 levels to be exact) which allows you to draw thicker and thinner lines just by adjusting your pressure on the marker.

       

      Tilt

      The marker reacts to 512 levels of tilt, which lets you draw and write with a paper-like feeling.  By tilting the marker you can add shading and vary the thickness of your stroke. The tilt is only available for certain sketching tools. Read more about it here

       

      Rest your hand on the display

      The reMarkable display has palm rejection technology which enables you to draw, write and navigate while resting your palm on the display.



      Marker tips

      The marker tips are carefully designed to deliver a paper-like feeling. reMarkable comes with 10 marker tips and a marker tip removal tool. While one is already supplied at the tip of the pen, an extra marker tip is hidden in the top of the Marker. Slide the top part upwards to find the tip. 

      marker.png 

      How to change the marker tip:

      • The marker tip is changed by using the marker tip removal tool.
      • Insert the marker into the marker tip removal tool, and press the tool slightly together.
      • Pull the tip slowly out of the marker. Gently insert a new tip.

       

      Durability

      The durability of the marker tips will vary with writing technique and amount of usage. Our best estimate for an average user is anywhere between three to seven weeks, hence, the 10 pen tips are likely to last between six months and upwards to 15 months depending on usage.  

      You can purchase additional marker tips in the reMarkable Store.

       

       

      Folio

      The folio is made from sturdy and durable wool felt and leather, and protects your reMarkable from scratches. The marker can be kept safely inside the folio. The folio can be purchased in the reMarkable Store. 

       

      folio.png

       

      Micro USB cable

      Use the micro USB cable to charge your reMarkable. By plugging it into the micro USB charging port. You will need a USB power plug to connect with the cable (not included with the reMarkable).

    • Warning

      To avoid damage or injuries read important safety and handling information before using your reMarkable.

       

      What you need to get started

      • A reMarkable device.
      • Micro USB cable + USB power plug.
      • A mobile or desktop device.
      • Access to a wireless network.

       

      Setup

      Turn on your reMarkable and follow the setup assistant on the device. The setup consists of a few simple steps that will get your reMarkable ready to go. The device arrives partially charged and does not need to be charged before the setup.

      1. Tap Press to get started.

        startup_screen_btn.png
        Welcome! This is your startup screen.


      2. Connect to Wi-Fi by choosing an available Wi-Fi network. If necessary, enter a Wi-Fi password. You are connected when there is a white dot next to the selected Wi-Fi network. Once connected to Wi-Fi, tap next.


        Dashboard___2.png
        Choose your network

        password.png
        Type password

        Dashboard___7.png
        Success!

        Note: You can choose to skip this step and connect to Wi-Fi from Settings later. This is not recommended, as your device will not be connected to the reMarkable cloud and your files will not be backed up. Wi-Fi is also necessary to get the latest updates for your device.

        intro.png
        After you have connected to WiFi you will be taken to this screen. Tap to continue

      3. Connect your devices to the reMarkable cloud to be able to access documents and ebooks on your reMarkable. The reMarkable cloud allows you to securely back up your files and access your documents in the mobile and desktop applications.  

        intro_2.png

        Tap the button to connect your device to the cloud.


        login_mix.png
        Go to my.remarkable.com on a mobile or desktop device

      4. Log into my.remarkable.com from a mobile or desktop device and create a reMarkable account to connect to the reMarkable cloud. Once logged in, tap Get code for your reMarkable device. Note that the one-time code is only valid for five minutes.

        Note: If you choose to sign up with your email address, you have to confirm your email address before you can proceed.


        login_dialogue.png
        Sign up with Facebook, Google or your email address


        not_connected.png
        You're in! Tap 'Get code' to connect your device.



      5. Enter the one-time code on your reMarkable device, and tap Go
        input_code_mix.png
        Input the 8 character code to your reMarkable



      6. Your reMarkable is now connected to the cloud!

        connected_1.png
        When connected, the device will be marked with a check mark in the browser


        connected_device.png
        Success! You are connected. 




      7. Tap Continue and choose between right-handed or left-handed mode. This can be changed later in Accessibility Settings.

        Hands2.png
        Choose between right handed and left handed mode, then tap Finish

      8. Click restart to complete the setup. Once restarted, your reMarkable is ready to go with the latest updates.

       

       

      Read more

    • Use the micro USB cable from the reMarkable box to charge your reMarkable.

      Plug the micro USB cable end to the micro USB charging port and the USB end to a USB power plug (max 5V, 1.5A), or to your computer.

      There are two ways of checking whether your reMarkable is charging when turned on:

      • The Battery indicator on the home screen will change from a battery icon to a charging icon.
      • Power settings in Settings will indicate that the charger is connected while the device is charging.

       

      Battery.png        Battery Status   Battery_charging_288x.png         Battery charging 

       

      The device will flash white if it is turned off when it starts charging.

    • It it is critical to have the latest version for reMarkable to work as intended and for you to get the latest functionality. You find which software version you are running in Device Settings.

      Read about reMarkable's latest software updates on our blog or check out the Release log for a detailed list of released functionality.

       

      How to update

      reMarkable

      Your device is by default set to auto update, which is recommended for you to always have the latest updates and the newest functionality.

      How to update with auto-update enabled:

      1. Look for a notification in the lower left corner on the home screen. This notification will tell you to restart your device to complete the installation.
      2. Restart your device to complete the installation.

      How to update manually:

      1. Open Settings by tapping the rM-icon in the top left corner in My Files
      2. Make sure you are connected to Wi-Fi in Wi-Fi settings.
      3. In Device settings, tap Check for updates to see if there are any new updates available. 
      4. Tap Download version to update to a new version.
      5. When the download is finished, click Restart device to complete the update.

       

      Desktop app - Mac & Windows

      You will be prompted with a pop-up notification in the application when a new version is available. If this does not happen, you can always download the latest version on my.remarkable.com

       

      Mobile app - iOS

      If auto-updates are enabled your app will be updated automatically. 

      How to turn on automatic updates:

      1. Go to Settings.
      2. Tap iTunes & App Store.
      3. Switch Updates on.

      How to update manually: 

      1. Open the App Store.
      2. Tap Updates in the bottom right.
      3. Find reMarkable, and tap Update

      If the reMarkable app is not listed here, your app is on the latest version.

       

      Mobile app - Android

      If auto-updates are enabled your app will be updated automatically. 

      How to turn on automatic updates:

      1. Open the Google Play Store.
      2. Use the search bar to find reMarkable.
      3. Tap the three vertical dots in the top right.
      4. Check Auto-update.

      If not, you can update the app manually in Google Play Store:

      1. Open the Google Play Store.
      2. Use the search bar to find reMarkable.
      3. Tap Update

      If "Update" is not an option, your app is on the latest version.

       

    • Learn how to make the most out of your reMarkable with these tips & tricks! Download and transfer the PDFs to your reMarkable and read it on your device. 

       

      Notetaking

      • Find your favorite pen
      • Make notes in a hurry with Quick sheets
      • Learn how to minimize or hide the toolbar         
      • Templates

      Download PDF

        Screen_Shot_2017-11-01_at_14.58.56.png 

       

       

      Sketching

      • How to use layers
      • Three different erasers - and when to use which
      • Move, scale, rotate and copy your drawings or notes
      • Liveview your notes to a desktop

      Download PDF 

       Screen_Shot_2017-11-02_at_10.34.48.png

       

       

      Reading

      • Edit text settings for ebooks
      • Highlight documents
      • Switch between landscape and portrait mode
      • Crop documents for better readability

      Download PDF

       

       

      Organizing

      • How to use My Files
      • Get files onto reMarkable
      • How to use folders
      • Bookmark your most used files
      • Share files and single pages from reMarkable    
      • Move files to My Files or a folder
      • How to delete pages
      Download PDF 

        Screen_Shot_2017-11-01_at_13.56.26.png

       

       

       

       

       

       

       

       

       

       

       

       

       

       

       

    • Notebooks are where you sketch and take notes. Notebooks are created by you on your reMarkable, and there are no limits to how many pages your notebook can have. Switch between a minimum and a maximum toolbar to suit your needs.

      Notebooks are easily renamed and can be moved into folders. View a filtered view of all your notebooks in the Notebook section on your home screen, regardless of how they are organized.

       

      How to 

      New_notebook_2x.png 

            

      Create a new notebook by tapping the Create new notebook-icon in My Files or a folder.

      New_sheet_2x.png    

          

      Add a new page to your notebook by tapping the new page-icon. New pages are automatically placed in the end of the notebook.

      Page_Overview_2x.png    

        

        

      View all pages inside a notebook by tapping the page overview-icon. Go back to the on-page view by clicking the one-page icon.


       

      Quick sheets

      Screen_Shot_2017-11-02_at_10.55.57.png           

      The reMarkable comes with a default notebook for taking quick notes on the go, without having to create a new notebook.

      Quick sheets are always available from My files, and it cannot be moved or deleted. 

       

       

      New_sheet_2x.png   Create a new page by clicking the Quick sheet-button in the upper right corner in My Files.

       

       


      Read more

       

       

       

       

       

       

       

       

       

    • Documents are PDF-files imported through the desktop or mobile application and onto your device. Read and take notes in a document, and share to email directly from your device.

       

      View all pages inside a document by tapping the page overview icon. Go back to the One-Page View by clicking the single page view icon.


      Organize your documents by moving them into folders. All your documents will appear in the filtered Document section on your reMarkable, regardless of how they are organized.

       

      Page_Overview_2x.png        Page Overview     notebook_4x.png        Single page view


       

      Read more:

       

       

    • Ebooks are digital books imported through the desktop or mobile application and onto your device. EPUB is currently the only supported ebook format.

      View all pages inside a document by tapping the page overview icon. Go back to the one-page View by clicking the single page view icon.

      Organize your ebooks by moving them into folders. All your ebooks will be displayed in the ebook section on your home screen, regardless of where they are located.

       

      Page_Overview_2x.png Page overview   notebook_4x.png Single page view

        

      Read more

    • Folders helps you organize your notebooks, documents and ebooks. Define your own file structure with folders and subfolders in My Files. 

       

      When a folder has content the folder icon changes from white to black. 

      Screen_Shot_2017-09-26_at_18.40.23.png

      In this example Folder 1 has content, and Folder 2 is empty.

       

      How to:

      • Create a New Folder from My Files or a folder by tapping the New Folder icon.
      • Add content to a folder by opening the contextual menu (three dots) on the item you want to add, then click Move and choose the right folder. Confirm the action by tapping Move here.

       

      New_folder_2x.png        New Folder

       

       

       

       

      Read more

    • My files displays your folders, notebooks, documents and ebooks as organized by you. Here you can add folders, move and copy content to suit your needs.

       My_files_2x.png        My Files

       

      How to:

      • Sort your files by last updated, size or alphabetical order. Change this by tapping Sort by.
      • View your content in Grid View or in List View. This can be changed by tapping Display.
      • Scroll up and down in your file overview by swiping with your marker or your finger.

       

       Screen_Shot_2017-11-01_at_13.56.26.png

    • If you choose Notebooks, Documents or Ebooks in the side menu, you will see a filtered view of all your files. This means that:

      Notebooks_2x.png   

          

      Notebooks will show all your notebooks.

      Documents_2x.png   

       

      Documents will show all your imported PDF-files.
      Ebooks_2x.png   

       

      Ebooks will show all your imported ePUB-files. 

      Even when you move your notebooks, documents or ebooks into folders, they will always appear in the filtered view on the home screen. 

       

       

    • A bookmark is a label you can give to the documents, notebooks, ebooks and folders that you want quick access to. Everything you bookmark will be stored in the bookmark section on the home screen.

      Bookmark_2x.png        Bookmarks

       

      Screen_Shot_2017-11-02_at_10.55.30.pngScreen_Shot_2017-11-02_at_10.55.37.png

       

      Read more

      How to Bookmark a file

    • The notification center on the home screen keeps you informed about the status of your reMarkable and when an action is required.  A battery indicator and the Wi-Fi connection status is always available on your home screen. The battery indicator will also indicate when you are charging your device.

       

      Notifications about the following topics may appear:

      • Disk Full - Not enough free disk space (clickable). The device has a limit of 8 GB internal storage including the OS. An override of this limit will disable sync until free space is available. You can delete files directly on your device or via the desktop or mobile apps.
      • Disconnected - Wi-Fi disconnected. The device is not connected to a Wi-Fi, and you must connect to a known Wi-Fi to enable sync and back-up. This notification may also appear for a few seconds when you turn on the device after power off. 
      • Disconnected - Connecting to cloud...Your reMarkable is connecting to a known network. This notification requires no action from the user.
      • Update installed - Click to restart (clickable). If you have enabled automatic update, this notification will notify you when it is time to restart the device to complete the update.
      • Disconnected - Cloud disconnected. The reMarkable is not connected to the cloud and will not backup or sync any files.
    • Settings can be reached from the home screen by tapping the reMarkable logo in the top left corner. On the Settings page you can download the latest software updates, log into your reMarkable account and more.

      settings.png

       

      Settings:

    •  

      General 

       

      Power.png        Power   Asset_80_2x.png        Wi-Fi
                                                          
      Battery.png        Battery   Asset_46_2x.png        Syncing from reMarkable
               
       Search_2x.png        Search    Asset_47_2x.png        Syncing to reMarkable
               
         dots_menu_2x.png        Menu                 

       

       

      The basics

       

               
      My_files_2x.png My Files   Documents_2x.png Documents
               
      Notebooks_2x.png Notebooks   Ebooks_2x.png Ebooks
               
      Folder_2x.png Folder   notebook_4x.png Single Page 

       

       

      Organize your reMarkable

       

      Asset_29_2x.png        Duplicate   Asset_50_2x.png        Delete
               
      rename2x.png        Rename   Bookmark_2x.png        Bookmark
               
       New_notebook_2x.png        New Notebook   Asset_39_2x.png        Share 
               
      New_sheet_2x.png        New 
             Page
        Asset_45_2x.png        Download 
                 
      New_folder_2x.png       New 
            Folder
        Grid_view_2x.png        Grid View
                 
      Asset_64_2x.png        Portrait View   List_view_2x.png        List View
                 
      Asset_65_2x.png  Landscape View   Page_Overview_2x.png        Page
             Overview
               
      crop_2x.png        Crop   desktop_-_full_screen_view.png   Full Screen View 

       

      Settings

       

      Asset_48_2x.png       Check for new version                   Asset_78_2x.png       Storage
               
      Asset_63_2x.png       Security   textsize_2x.png      Accessibility /  Text Size / Settings 
               
      Asset_61_2x.png              Keyboard      

       

       

       

    • Use the reMarkable desktop app or the reMarkable mobile app to transfer documents and ebooks onto your device. Once imported, your files will be synced across your connected devices. reMarkable works best with our custom built apps for iPhone, Android, PC and Mac. 

       

      Transfer files using the desktop app:

      Import- button

      Screen_Shot_2017-11-02_at_10.47.41.png
      1. Open the reMarkable desktop app.
      2. Click the import button in the top right corner.
      3. Select a file from the browser menu, and click open.

      or

      Drag & drop

      Screen_Shot_2017-11-02_at_10.47.33.png 
      • Simply drag a file into the application window and the file will by transferred to your connected devices.

      The file will sync automatically to your device if you are connected to Wi-Fi. Only files in the supported file formats (PDF and ePUB) will be transferred onto your device.

       

       

      Transfer files using the mobile app:

      Import on iPhone:

      1. Open a PDF or ePUB-file.
      2. Tap the share icon in the Apple-menu.
      3. Choose Import with reMarkable.

       Screen_Shot_2017-11-02_at_10.44.48.png

       

      Import on Android:

      Files can be imported to the Android app either by import in-app or by sharing a file to the app. See below:

       

      Import in-app:

      Screen_Shot_2017-11-02_at_10.45.03.png 
      1. Tap the main menu (hamburger menu)
      2. Tap Import files
      3. Choose among your downloaded PDFs and ePUB-files.
      4. Tap Accept to agree to give the app access to your files.

       

       Share from file: 

      1. Open a PDF or ePUB-file.
      2. Tap the Share icon.
      3. Choose Import with reMarkable.

       

       

      Read more:

    • Use bookmarks to label notebooks, documents, ebooks or folders that you want easy access to. All your bookmarks are collected in the bookmark section on the home screen. 

       

      How to bookmark a file or a folder:

      1. Tap the contextual menu (three dots) on the item your want to bookmark. 
      2. Tap the bookmark icon. The bookmark icon becomes visible next to the file name on the file you have bookmarked. It can now be found in the bookmark section. 

       Screen_Shot_2017-11-02_at_10.55.30.pngScreen_Shot_2017-11-02_at_10.55.37.png

       

      How to remove a bookmark on a file:

      1. Tap the contextual menu (three dots) on the item where you want to remove your bookmark. 
      2. Tap the bookmark icon in the top menu. The bookmark icon will disappear on your file, and will no longer be in the bookmark section on the home screen.

       

      bookmark_2x.png        Bookmark               pinned_2x.png        A bookmarked file or folder
    • How to rename a file or a folder:

      1. Tap the contextual menu (three dots) on the file or folder you want to rename.
      2. Tap Rename in the top menu.
      3. Use the screen keyboard to write in your new file/folder name. 
      4. Tap OK to save the changes. If you want to discard your changes, click Cancel. 

       

      Asset_67_2x.png        Rename

       

    • Keep yourself organized by moving your notebooks, ebooks and documents into folders. A file can only be moved into My Files or into a folder. 

      Please note that Quick Sheets cannot be moved from My Files. 

      move_2x.png        Move

       

      How to move a file or a folder: 

      1 Tap the contextual menu (three dots) on the item you want to move.

      Librabry_-_Home___2_2x.png

       

      2. Tap Move in the top menu

      Librabry_-_Home___3_2x.png

       

      3. Choose your destination folder.

      Librabry_-_Home___4_2x.png

       

      3. Tap Move here to confirm the action.

      Librabry_-_Home___5_2x.png

      Librabry_-_Home___6_2x.png

       

       

       

       

    • Files (notebooks, documents and ebooks) can be duplicated without any changes being made to the original file.  

       

      How to duplicate a file:

      1. Tap the contextual menu (three dots) on the file you want to copy.
      2. Tap duplicate in the top menu.

       The new file will be named with the ending “copy”. 

       

      copy_2x.png        Duplicate

       

    • Share your notebooks, documents and ebooks to an email address from your device.

      You must be connected to Wi-Fi to share a file. Please note that the Share-button will not be available if you are not connected to Wi-Fi and not signed in to an account.

       

      How to share a file:

      1. Tap the contextual menu (three dots) on the file you want to share.
      2. Tap Share in the top menu.
      3. Choose whether to share the file in PDF or PNG-format.
      4. Type in the email address you want to share your file to by using the device keyboard. You can also choose to use a recently used email address. 
      5. Tap Send to complete the action. 

       

      share_2x.png        Share

       

       

    •  

      rm_new_pen.svg        Pen     rm_new_pencil.svg        Pencil
                 
      rm_brush_pressure.svg        Pen - Ballpoint     rm_pencil_straight.svg        Pencil - Sharp
                 
      rm_brush_fineliner.svg        Pen - Fineliner     rm_pencil_tilt.svg        Pencil - Tilt
                 
      rm_brush_medium.svg        Pen - Marker        
                         
                 
      paintbrush.svg        Brush     rm_new_highlighter.svg        Highlighter
                 
                 
      Asset_81_2x.png        Rotate, Move, Scale & Copy           rm_new_eraser.svg        Eraser
                 
       Zoom_In_2x.png        Zoom In      Erase_area_2x.png        Erase Area
                 
      Zoom_Out_2x.png        Zoom Out     Erase_whole_page_2x.png        Erase Whole Page
                 
      Zoom.png        Area Zoom          
                 
      rm_move.png         Move      Asset_58_2x.png        Undo
                 
              Asset_59_2x.png        Redo
                 
                 
      Asset_57_2x.png        Stroke Color     Asset_40_2x.png        Layers
                 
      Asset_38_2x.png        Stroke Thickness     gridsheet_2x.png        Templates
                     
      Asset_65_2x.png        Landscape View     liveview_2x.png        LiveView
                 
                 
                 
                 
                 

       

       

       

    • Need a clean slate? Use the Hide Toolbar function to make the toolbar disappear. Make the toolbar appear by clicking the Show Toolbar icon. 

       

      Screen_Shot_2017-11-02_at_10.56.31.png   Screen_Shot_2017-11-02_at_10.56.24.png
               
      Full_view_2x.png     Hide Toolbar                   Asset_30_2x.png        Show Toolbar
    • When reading, writing or sketching, you can change the screen orientation by tapping the Portrait/Landscape icon.

      Asset_64_2x.png      Portrait         Asset_65_2x.png        Landscape

       

      How to change screen orientation:

      1. Open a file.
      2. Tap the contextual menu (three dots) on the top menu. 
      3. Tap Portrait/ Landscape. The option displayed is dependent on your current screen orientation.  

      Screen_Shot_2017-11-02_at_10.56.58.png

    • Use LiveView to instantly show what you are writing or sketching on your computer. Note that you must be connected to Wi-Fi and logged into your desktop app to be able to use LiveView.

       

      How to:

      1. Open the file you want to LiveView.
      2. Tap the contextual menu (three dots) in the top menu, and select LiveView.
      3. A window will appear in your desktop app asking you to accept the LiveView invitation. Tap Accept to start the session. 
      4. End LiveView by tapping Turn LiveView off on your device. 

       

       

       liveview_2x.png        LiveView

       

    • The pen comes with three different strokes:

      • The Ballpoint is your typical pen. It has some pressure sensitivity, but doesn’t react differently to tilt. The stroke is independent of the speed of the writer.
      • The Marker has texture depending on the speed and pressure of the stylus.
      • The Fineliner offers a rounded, even stroke that has no texture, regardless of tilt.

       

      rm_new_pen.svg

       Pen

                 
      rm_brush_pressure.svg Ballpoint                 rm_brush_medium.svg Marker                rm_brush_fineliner.svg  Fineliner
      Screen_Shot_2017-08-29_at_12.18.53.png

       

       

      How to:

      • Change stroke by selecting the pen and tapping the line-icon in the top menu.
      • Change stroke thickness by selecting the pen and tapping the icon with two half circles in the top menu.
      • Change color by selecting the pen and tapping the bucket-icon in the top menu. Choose between grey, white and black color.

       

      Asset_38_2x.png Stroke Thickness                                     Asset_57_2x.png  Change Color

       

    • The pencil has textured strokes. It has two modes:

       

      • Sharp pencil gives the same continuous stroke thickness while drawing or writing.
      • Tilt pencil responds to the pressure and tilt applied; applying pressure and drawing several layers increases the saturation, and tilting your pen while drawing affects the stroke thickness.

       

      How to:

      • Change pencil type between sharp and tilt by selecting the pencil and tapping the pencil type icon at the top of the screen.
      • Change stroke thickness by selecting the pencil and tapping the icon with two half circles in the top menu.

       

       

      rm_new_pencil.svg Pencil       
       rm_pencil_straight.svg Pencil - Sharp                         rm_pencil_tilt.svg Pencil - Tilt
      Screen_Shot_2017-08-29_at_11.49.03.png

       

       

    • Device settings informs you of which version of the operating system you have and enables you to download to the latest version. You can find which version your device is running below the reMarkable-logo (e.g. Codex version 0.0.4.51)

       

      How to update to the latest version:

      1. Tap Check for updates to see if there are any new versions available. Make sure you are connected to Wi-Fi.
      2. Tap Download version to update to a new version.
      3. When the download is finished, click Restart device to complete the update.


      Note: Your device is by default set to auto update, which is recommended for you to always have the latest updates and the newest functionality. With this enabled you will get a notification on the home screen to restart the device when the new version has been downloaded. You can turn auto update off by pressing the on/off-switch.

       

      Flight mode

      Some airlines are very strict when it comes to Flight mode, and it is not necessarily sufficient to show that Wi-Fi is turned off. You can find the Flight mode in Device settings. There will be an icon on the home screen when Flight mode is enabled. 

       

      Flightmode_2x.png

    • Connect your device to a reMarkable account to import documents and ebooks onto your device, and ensure your files are backed up in the reMarkable cloud.

      If you did not connect to your account in the setup process you can do this manually under account settings. You must be connected to Wi-Fi to be able to connect.

       

      How to connect your device to your account:

      1. Create a new account or log in to an existing reMarkable account on my.remarkable.com on a mobile or desktop device.
      2. Get a one-time code and enter it on your reMarkable device.
      3. You are now connected to the reMarkable cloud.

       

      You can log out of your account at any time by tapping Logout.

      Note that your account can only be connected to one device at the time.

       

      Factory reset

      Many users have requested a safe way to ensure that they have deleted all the content on their device. This functionality is an easy step-by-step process that can be found in Account settings.

      By doing a Factory reset all your files and settings on your reMarkable will be erased. If you log back in with a one time code, all the files that are backed up to the cloud will be synchronized and be made available again. After the Factory reset is done, the reMarkable will start up with the Setup and onboarding procedures. NB: Like with any other operating system, we cannot assure that files are erased permanently as all files can be restored by using specialized tools for restoring deleted files.

      Factory_reset_1.png

    • All available Wi-Fi networks will appear in Wi-Fi Settings. Switch Wi-Fi on/off in the top right corner.

       

      How to connect to Wi-Fi:

      1. Connect to Wi-Fi by choosing the network you want to connect to, and enter a password if required. The lock icon indicates that a password is required to connect to the Wi-Fi network.
      2. The device will say “Connecting to ---” when your device is connecting to the selected network.
      3. When you are successfully connected a white dot will appear next to the Wi-Fi name, as well as the text “Connected to …”. The signal strength is indicated by the icon next to the Wi-Fi name.

       

      reMarkable will automatically reconnect to a known Wi-Fi network.

       

      Please note that it is not possible to connect to Wi-Fi networks that require a browser window to open.

       

      Asset_80_2x.png       Wi-Fi fully connected   Wi-Fi_disconnectd_288x.png       Wi-Fi disconnected

       

       

    • Power settings allows you to enable or disable automatic sleep and automatic power off. Read more about the different power saving modes below.

      Battery.png        Battery Status   Battery_charging_288x.png         Battery charging 

       

      Power saving modes

      Light sleep

      Light sleep allows you to see your content while preserving battery life. reMarkable will enter light sleep automatically after 20 minutes of inactivity.

      How to:

      • Wake the device from light sleep by pressing the home button or the prev/next buttons on the device.

      Light sleep can not be activated manually.

       

      Sleep

      reMarkable uses a minimum amount of power when sleep mode is enabled, and the touch screen is not activated. If automatic sleep is activated, reMarkable will go into sleep after 2 hours 40 minutes in light sleep or after 3 hours of inactivity. The device is not connected to Wi-Fi while in sleep mode.

      How to:

      • Put the device to sleep by pressing the power button once. The sleep sign will appear on the screen.
      • Wake the device by pressing the power button. 

       

      Power off

      How to:

      • Turn off reMarkable by holding down the power button and tapping Turn off.
      • Enable or disable auto power off in Power Settings. If automatic power off is enabled, reMarkable will turn off 12 hours after inactivity.

      If both auto sleep and auto power off are disabled, the device will stay on until the battery is empty.



      See also:

      Charging your reMarkable device


       

    • Add extra security by enabling a passcode for your device. You will be asked for your passcode when the device is turned on or awakened from sleep mode. The passcode can only be reset from Security settings, but you have an unlimited number of trials to unlock your device.

       

      How to add a passcode:

      1. Go to security settings
      2. Enter the new passcode.
      3. Verify the new passcode. If the passcodes don't match you have to try again.

       

      How to change or remove a passcode:

      1. Go to security settings
      2. Enter your old passcode

      After more than five failed password attempts, you will get a lockout timer. The lockout timer will increase succeedingly for every failed attempt. (Please note that there is no way to recuperate a forgotten passcode. Contact our support service if this is the case)

    • The reMarkable cloud is a cloud service you can connect to for a backup of all your files. The cloud stores up to 8 GB of data, which is the same amount you can store on your device. The reMarkable cloud service is included in the price of the reMarkable paper tablet.

      You connect your device to the reMarkable cloud by setting up a reMarkable account. By connecting to the cloud you can access your files in the mobile and desktop application, and import files to your reMarkable device. All changes on any platform are instantly synchronized when connected to Wi-Fi.

       

      Create a reMarkable account

      1. Go to my.remarkable.com
      2. Click Sign up to create a new account. Choose whether you want to sign up with a Facebook or Google account, or up by using your email. The latter will initiate an email verification process.
      3. Check your email account and follow the described steps to verify your email.
      4. Click sign up. You now have a reMarkable account. Use this to connect your device and apps to your reMarkable account.

      Note: If you choose to sign up with your email address, you have to confirm your account with the link received via email before you can proceed. 

       

      Security

      The reMarkable cloud is hosted on Google's Cloud Platform. The rM cloud is secured with Google’s encryption at rest, trusted boot and physical security. All data is also encrypted in transfer.

      For more information about our privacy policy, please read our Terms and conditions - Cloud Subscription.

       

      Read more

    • The reMarkable desktop application enables you to view, liveview, organize, import and download files.

      Once you have set up the desktop and/or mobile application your device is connected to the reMarkable cloud. All your notebooks, documents and ebooks will be synced across your devices when connected to a Wi-Fi.

      The desktop app supports the following versions:

      • Windows 7 and newer
      • MacOS

       

      Setup

      1. Go to my.remarkable.com and log into your account.
      2. Download the desktop app.
      3. Open the application and click Obtain a new code to connect to your reMarkable account. You will be redirected to a browser window to receive a one-time code.
      4. Enter the one-time code on your desktop app and click Login.
      5. You are now set up!

      Note that you must first connect to a reMarkable device before connecting to the desktop app. 

       

      My_devices.PNG 

      Download and connect your devices 

       

      onetime.PNG

      Generate a one-time code

       

      Organize your files

      The desktop app enables you to organize your files and folders, as well as to copy, move, bookmark and delete files. Tap the specific menu on a file or a folder, and select one of the options in the side menu, or use drag and drop to move your files.

       

      Import files

      Import through the desktop app to get documents and ebooks onto your device. Once imported, your files will be synced across your connected devices.

      1. Open the desktop app.
      2. Click the import button in the top right corner.
      3. Select a file from the browser menu, and click open. You can also import a file by using drag and drop.
      4. The file will sync automatically to your device if you are connected to Wi-Fi. Only files in the supported file formats (PDF and ePUB) will be transferred onto your device.

       

      Export files (download to computer)

      1. Mark the file you want to export.
      2. Right click the file OR click Document in the top left
      3. Click Export as PDF or Export as PNG depending on what format you want your file in.
      4. Select a location for the exported file on your computer.
      5. Your file will now start downloading to your computer.
    • The reMarkable mobile application enables you to view, organize and import files to reMarkable.
      Log in with your reMarkable account to connect to the reMarkable cloud and enable your files to be synced across your devices when connected to Wi-Fi.

      The mobile app is available in the App Store and Google Play.

       

      Setup

      1. Download the app “reMarkable - the Paper tablet” from the App Store or Google Play.
      2. Open the app and click “Obtain a new code” to connect to your reMarkable account. You will be redirected to a browser window where you need to log into your reMarkable account.
      3. Enter the one-time code on your mobile app and tap Login.

      Note that you must first be connected to a reMarkable device to be able to connect to the mobile app.

       

      Organize your files

      The mobile app enables you to organize your files and folders, as well as to copy, move, bookmark and delete files on your mobile. Tap the specific menu on a file or a folder and select one of the options in the side menu.

       

      Import files

      Import through the mobile app to get documents and ebooks onto your device. Once imported, your files will be synced across your connected devices.

       

      Import on iPhone

      1. Open a PDF or ePUB-file.
      2. Tap the share icon in the Apple-menu.
      3. Choose Import with reMarkable.

       

      Import on Android 

      Files can be imported to the Android app either by import in-app or by sharing a file to the app. See below: 

      Import in-app

      1. Tap Import files in the main menu.
      2. Choose among your downloaded PDFs and ePUB-files.
      3. Tap Accept to agree to give the app access to your files. 

      Share from file

      1. Open a PDF or ePUB-file.
      2. Tap the Share icon.
      3. Choose Import with reMarkable.
    • How to transfer files through a USB cable with reMarkable (without Wi-Fi).

      NB: This functionality is currently experimental, as we haven't fully implemented it yet. We will work to improve how this works and looks in future software updates.

       

      How to enable USB transfer on your reMarkable tablet:

      1. Open Settings, and then Storage settings.
      2. Here you'll see the choice Enable USB web interface. Enable this.
      3. Then, connect the device with a USB cable to your computer.
      4. Open a browser window on your computer and enter the address 10.11.99.1.

       

      This will show you a web window of the content on your device, and you can drag and drop content into this window to transfer epub and PDF files onto the device.

      Even though this happens in a browser window, the file transfer happens through the USB cable, and not over Wi-Fi. You don't need to be connected to the cloud to use this functionality.

    • WARNING: Failure to follow these safety instructions could result in fire, electric shock, injury, or damage to the reMarkable paper tablet or other property. Read all the safety information below before using the device.

       

      Handling

      Handle the reMarkable device with care. When transporting it, we advise you to keep your device in a folio to protect it. The device contains sensitive electronic components that can be damaged if dropped, cracked, burnt or bent. Do not attempt to insert foreign objects into the device.

      Don’t use the reMarkable device or its accessories in rain or near other wet locations, as it contains electrical components that can be damaged if it comes in contact with liquid. If your device gets wet, unplug all cables and let the device go into sleep mode. Let the device dry completely before turning it on by pressing the power button. Do not attempt to dry your reMarkable with an external heat source, such as a microwave oven or hair dryer.

       

      Cleaning

      Before cleaning reMarkable, unplug all cables and turn off the device (press the power button for 4 seconds and tap 'Turn off'). Slightly dampen a soft and lint-free cloth with water. Do not use window cleaners, solvents, aerosol sprays, household cleaners, alcohol, ammonia, or abrasives as this may damage the device permanently. Avoid getting moisture into any of the openings.

       

       

      Operating temperature

      Don't expose the reMarkable device to extreme heat or cold. The device is designed to be used in temperatures between 0° and 35° C (32° and 95° F), and stored in temperatures between -10° and 45° C (14° and 113° F).

       

      Repairing

      If your reMarkable needs service, do not open the device or attempt to repair it yourself. Disassembling the device may damage the device or cause injury to you. Please contact our customer support for more information.

       

      Battery

      The battery in the reMarkable should only be repaired or replaced by qualified personnel. Please contact our customer support for more information.

      NOTE

      Damaged batteries should be treated as hazardous materials. Do not return the device if the battery is swelling, leaking, or if you in any other way suspect that the battery is damaged. In this case, please make sure you dispose of or recycle the reMarkable and its accessories according to local laws and regulations. Do not puncture, drop or incinerate the battery.

       

      Charging

      The USB cable included with the device is certified to meet the criteria of the USB-IF Compliance Program. Charge the device with the cable included with the device or with cables and power adapters that are compatible with USB 2.0 or later and meets the requirements of USB-IF Battery Charging Spec, Rev 1.2.

       

      Choking hazard

      The device and accessories contain small parts that may present a choking hazard, and must be kept away from small children.

       

      Distraction

      Using the reMarkable device can be distracting and may possibly cause dangerous situations. Avoid using the device while operating a vehicle.

       

      Radio frequency energy exposure and interference

      The reMarkable uses radio signals to connect to Wi-Fi. It is designed and manufactured not to exceed the exposure limits for radio frequency energy as set by the Federal Communications Commission of the United States (FCC). For more information read the FCC Compliance Statement or input your device’s FCC ID (which can be found on the back of your device) into the FCC ID search form available at https://www.fcc.gov/oet/ea/fccid.

      Although the reMarkable complies with the regulations governing RF emission, the energy exposure from the device may negatively affect the operation of other electronic equipment.
      To prevent possible interference or danger, Wi-Fi on the device should be turned off in areas where a wireless connection is forbidden, such as within an aircraft system. Be aware that RF signals could constitute a hazard in areas such as health care facilities or construction sites, and use of Wi-Fi may be restricted. The device should not be used or charged with potentially explosive atmospheres.

       

      Medical device interference

      The reMarkable contains magnets, as well as components and radios that emit electromagnetic fields. These may interfere with personal medical devices, such as pacemakers or defibrillators, that are sensitive to magnetic and electromagnetic fields.
      Ensure to maintain a safe distance between the reMarkable and your medical device, and consult with a physician if interference is observed.

      Note that objects with magnetically-stored data may be sensitive to magnetic or electromagnetic fields. Hence, items such as credit cards and hard drives should not be placed near the device.

    • This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

       

      FCC Requirement

      Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

      This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

      1. This device may not cause harmful interference, and
      2. This device must accept any interference received, including interference that may cause undesired operation.

      Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

      • Reorient or relocate the receiving antenna.
      • Increase the separation between the equipment and receiver.
      • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
      • Consult the dealer or an experienced radio/TV technician for help.

       

      This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. The end user must follow the specific operating instructions for satisfying RF exposure compliance. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. The device is designed to meet the requirements for exposure to radio waves established by the Federal Communications Commission (USA). These requirements set a SAR limit of 1.6 W/kg averaged over one gram of tissue. The highest SAR value reported under this standard during product certification for use when properly worn on the body is 1.245 W/kg.

    • This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and
      (2) this device must accept any interference, including interference that may cause undesired operation of the device.

      (1) The device for operation in the band 5150-5250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems;

      (2) The maximum antenna gain permitted for devices in the band 5725-5825 MHz shall comply with the e.i.r.p. limits specified for point-to-point and non point-to-point operation as appropriate.

       

      This equipment complies with Industry Canada radiation exposure limits set forth for an uncontrolled environment. End user must follow the specific operating instructions for satisfying RF exposure compliance.

      This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. The device is designed to meet the requirements for exposure to radio waves established by the Industry Canada. These requirements set a SAR limit of 1.6 W/kg averaged over one gram of tissue. The highest SAR value reported under this standard during product certification for use when properly worn on the body is 1.245 W/kg.

       

       

      Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux appareils radio exempts de licence. L’exploitation est autorisée aux deux conditions suivantes : (1) l’appareil ne doit pas produire de brouillage, et (2) l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d’en compromettre le fonctionnement.

      (1) Les dispositifs fonctionnant dans la bande 5 150-5 250 MHz sont réservés uniquement pour uneutilisation à l’intérieur afin de réduire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes canaux;

      (2) Le gain maximal d’antenne permis (pour les dispositifs utilisant la bande 5 725-5 825 MHz) doit se conformer à la limite de p.i.r.e. spécifiée pour l’exploitation point à point et non point à point, selon le cas.

       

      Cet équipement est conforme aux limites d'exposition aux rayonnements d'Industrie Canada établies pour un environnement incontrôlé. L'utilisateur final doit suivre les instructions d'utilisation spécifiques pour satisfaire la conformité à l'exposition RF.

      Cet émetteur ne doit pas être localisé ou fonctionner avec d'autres antennes ou transmetteurs. L'appareil est conçu pour répondre aux exigences d'exposition aux ondes radio établies par Industrie Canada. Ces exigences établissent une limite SAR de 1,6 W / kg en moyenne sur un gramme de tissu. La valeur SAR la plus élevée déclarée selon cette norme lors de la certification du produit à utiliser lorsqu'il est correctement porté sur le corps est de 1,245 W / kg.

    • Damaged batteries should be treated as hazardous materials. Do not return the device if the battery is swelling, leaking, or if you in any other way suspect that the battery is damaged. In this case, please make sure you dispose of or recycle the reMarkable and its accessories according to local laws and regulations. Do not puncture, drop or incinerate the battery.

    • The reMarkable display was designed to closely mimic the appearance of real paper, using E Ink technology.

      The shadow of a previous image can sometimes remain visible on the display. The image is removed when the display refreshes. Refreshing of the display will look like a quick ‘blink’ and happens every now and then.

      If you experience that images remain on the display, simply wait for the display to refresh. 

    • The reMarkable device appears frozen and does not respond. Nothing happens when pressing the buttons or using the stylus.

      To solve this issue, try the following steps:

      • Turn off the device by holding down the power button for 10 seconds
      • Restart the device by pressing the power button for 2 seconds

      If the device still does not respond:

      • Charge the device with a different USB charger. Use a Micro-USB cable through a mains connected charger to charge your reMarkable device. Allow the charger to be plugged in for at least 1 hour before using the device.

      If you are still experiencing issues your device, please contact us here

    • Write and draw directly on the surface of your reMarkable paper tablet with the Marker. The Marker does not require charging in order to be used.

      If you are having issues with your Marker, please try to replace the Marker tip.

      How to change the Marker tip:

      • Press the Marker tip removal tool slightly together over the tip on the Marker.
      • Pull the tip slowly out of the Marker. Gently insert a new tip.

       

      If you are still experiencing issues with your Marker, please contact us at this page.

      New Marker tips can be purchased in our web store

       

    • Quick sheets allow you to easily make notes on the go.

      This is how you can delete a singe Quick sheet:

      • Open Quick sheets
      • View all the pages inside Quick sheets by tapping the square page overview-icon in the top right corner
      • Tap the contextual menu (three dots) on the page you wish to delete
      • Select Delete in the top right corner

       

       

      Page_Overview_2x.png           Page overview 

      Delete_50_2x.png           Delete 

       

       

      Read more:

      Notebooks 

      My Files 

    • New software updates are regularly released for the reMarkable. New software updates are announced on our website.

       

      Here is how you can update your reMarkable:

      • Select the rM logo in the top left corner
      • Select “Device”
      • Select “Check for updates”
      • Select “Download version”
      • Select “Restart the device” when the update is downloaded

      Make sure that you are connected to a Wi-Fi network in order to download updates. Note that downloading and installing new updates might take a few minutes.

       

      How do I know that I have the latest software version installed?
      You can check if you have the latest software version installed by pressing “Check for updates”. If there are new software updates available, they will then be available for download.

       

      If you are still experiencing issues your device, please contact us here

       

      Read more:

      Device settings
      Release log

    • If you experience that ePub files display incorrectly on your device, please try the following steps:

      • Adjust the page margins 
      • Adjust the justification

      How to change Text Settings:

      1. Open the ebook you want to read 
      2. Tap the contextual menu (three dots) on the top menu bar and find Text settings 
      3.  Tap directly on a menu option to edit the view settings
    • Setting a passcode allows you to securely store files on your reMarkable paper tablet.

      Note that the passcode can only be reset from within Security settings. If you forget your passcode you have an unlimited number of attempts to unlock your device. 

       

      Read more about security here

    • If you're experiencing problems logging in at https://my.remarkable.com, there are a few things that you can try.

      First, make sure you're logging in with the correct method & credentials - i.e. if you created the account using Google or Facebook, make sure you use the same method to log in as well.

      If you get the message "Wrong email or password.", i.e.:

      webapp-login-boring-wrong-password.png

      Make sure that you're using the correct email address and password to log in. Keep in mind that even though some email services, such as Gmail, ignores certain characters such as dots and plusses, it's important to use the email address exactly as you wrote it when signing up.

      If you are certain you're using the correct email address, you can click the "Don't remember your password?" link to reset your password:

      webapp-login-reset-password.png

      Simply specify your email address and click "Send email" and an email with instructions on how to reset your password will be sent. 

      If you do not receive the email, please check your Spam and Trash folders, to make sure it has not been filtered as spam. If you have not received the email, that is an indicator that you either used a different email address when signing up, or actually used Facebook or Google for authentication.

      The login seems successful, but I'm redirected to this error message

      If you're able to log in - i.e. you don't get any messages about wrong email or password, but you end up at a page that looks something like this:

      webapp-login-cookie-error.png

      This error message is an indicator that your browser is most likely blocking third-party cookies, which is a functionality that we need enabled in order to log you in. Normally, blocking third-party cookies is disabled by default in most browsers, but as of iOS 11 and macOS High Sierra, Safari has blocking enabled by default.

      Fixing the problem is slightly different from browser to browser, so find the one you're using below and follow the instructions. 

      Google Chrome

      1. First open the browser Preferences (Chrome > Preferences on Mac, Chrome Menu > Settings on Windows).
      2. Scroll to, or search for, the Content settings section and click that.
      3. Next you'll have a section named Cookies at the top of the list. Click that.
      4. Finally, you'll need to make sure that Block third-party cookies is disabled, which you can do by clicking on the switch to the right to make sure it is greyed out:

      webapp-login-cookies-chrome.png

      If you're using Chrome on Android, the steps are similar:

      1. Open the Chrome menu by tapping the three dots in the top right corner of the browser.
      2. Then tap Settings in the menu.
      3. Then tap Site settings, under the Advanced section.
      4. Now you should have a Cookies alternative at the top of the list, which you should tap.
      5. In this screen you need to make sure that the Allow third-party cookies option is enabled, i.e. that the checkbox to the right contains a blue checkmark: 

      webapp-login-cookies-chrome-android.png

      Apple Safari

      1. First open the browser Preferences (Safari > Preferences).
      2. Then click the Privacy section in the menu.
      3. Here you need to make sure that the Prevent cross-site tracking option is unchecked:

      webapp-login-cookies-safari.png

      If you're using Safari in iOS, the steps are similar:

      1. Open the Settings app.
      2. Scroll down to Safari and tap it.
      3. Scroll down to the Prevent Cross-Site Tracking setting and make sure it is disabled, i.e. the switch to the right should be greyed out (tap it if it's not):

      webapp-login-cookies-ios.png

      Mozilla Firefox

      1. First open the browser Preferences (Firefox > Preferences on Mac, Menu button > Preferences on Windows).
      2. Click the Privacy & Security section on the left-hand menu.
      3. Scroll down, or search for, the section named Cookies and Site Data.
      4. Here you need to make sure that the setting for Accept third-party cookies and site data is set to either "From visited" (recommended) or "Always":

      webapp-login-cookies-firefox.png

      Microsoft Edge

      1. Open the browser Settings (click the three dots in the toolbar, and then Settings).
      2. Scroll down to the View advanced settings option and click on it.
      3. In the Cookies section (found under Privacy and services), make sure Don't block cookies is selected:

      webapp-login-cookies-edge.png

       

       

      If you still are experiencing issues with logging in to the web app, please get in touch with us here

       

    • Here is how you can reset your reMarkable account password:

      • Open my.remarkable.com
      • Select "Log in"
      • Select "Don't remember your password?"
      • Enter your email address. Follow the instructions found in the email in order to reset your password

      If you have registered a reMarkable user account by using a Google account or a Facebook account, you will not be able to reset your password through email. Sign in with your Google or Facebook account in order to access your reMarkable account.

      If you are still experiencing issues your device, please contact us here

       

      Read more: 

    • Some antivirus programs may place the Desktop app installation file in quarantine after it is downloaded from the reMarkable website.
      This issue can be solved by temporarily turning off your antivirus program.

      To solve this, follow these steps:

      • Turn off your antivirus program
      • Go to my.remarkable.com and click Download
      • Install the Desktop app
      • Restart your antivirus program

      If the problem persists, add the Desktop app to your antivirus whitelist.

      If you are still experiencing issues with installing the Desktop app, please contact us here.

    • Try the following steps:

      • Uninstall the Desktop app
      • Download the installation file again
      • Reinstall the Desktop app

      If you are still facing problems after reinstalling the Desktop app, your antivirus program may be causing issues. Try the following steps:

      • Turn off your antivirus program
      • Uninstall the Desktop app
      • Download the installation file again
      • Reinstall the Desktop app

      If you are still experiencing issues with the Desktop app, please contact us here.

    • This is how you can forget or delete a Wi-Fi network that you have previously connected your reMarkable paper tablet to.

      • Select "Wi-Fi" in the device settings
      • Select the Wi-Fi network that you are connected to
      • Tap "Forget"

       

      The reMarkable paper tablet will now remain disconnected from the network.

      In order to connect to a new Wi-Fi network, select an available network from the list found under “Wi-Fi” in the device settings.

       

      If you are still experiencing issues, please contact us here

       

      Read more:
      Wi-Fi settings
      Help connecting to Enterprise Wi-Fi networks
      Help connecting to a hidden Wi-Fi network 

    • Follow the steps below to connect to Enterprise networks: 

      • Select "Wi-Fi" in the device settings
      • Select your Wi-Fi network from the list of networks 

      Enter the following:

      EAP method: PEAP
      Validate CA certificate: Off
      Phase 2 authentication: MSCHAPV2
      Enter identity: Type your username here
      Enter anonymous identity: Leave this blank
      Enter password: Type your password here

      Tap Enter to connect to the Wi-Fi network.

       

      Please note your Wi-Fi network may be differently configured and may require other settings in order to successfully connect.
      If you are unable to connect to the Enterprise Wi-Fi network, please contact your network administrator.

       

      If you are still experiencing issues connecting to Wi-Fi, please contact us here

       

      Read more:

      Wi-Fi settings

    • Currently there is no way to display the MAC address on the device. A temporary workaround is to connect to a router you have admin access to and copy the MAC address from the list of connected devices. If this does not work, try the steps below.

      In Windows 10:

      • Go to Settings
      • Network & Internet
      • Mobile Hotspot
      • Activate “Share my Internet connection with other devices”
      • Connect reMarkable to the shared Wi-Fi
      • MAC address is displayed in the list of connected devices under “Physical address(MAC)”

      For other operating systems try the following:

      • Make a Mobile Hotspot
      • Download a Wireless Network Watcher
      • Connect reMarkable to the shared Wi-Fi
      • Start the Wireless Network Watcher
      • MAC address for all connected devices is displayed

      If you are still experiencing issues your device, please contact us here

    • The reMarkable does not support DRM-protected files. Make sure that your files do not contain DRM. The reMarkable supports PDF and EPUB file formats. Any other file types are currently not compatible with the device.

      If you are having issues with importing files, try the following steps: 

      • Check that your device is connected to a WiFi network
      • Restart the reMarkable Desktop app
      • Restart your reMarkable device
      • Restart the reMarkable mobile app

       

      Read more: How to connect to the reMarkable cloud

      If you still can’t import files to your reMarkable, please contact us here.

    • Here’s what to do if your battery won't charge or charges slowly. Note that charging issues could be caused by a faulty USB cable. 

      Try the following steps:

      • Charging issues could be caused by a faulty Micro USB cable, try using another cable
      • Try charging using a USB wall adapter, connected to a wall socket. Allow the charger to be plugged in for at least 1 hour before disconnecting the device
      • Try charging through a USB hub or docking station

       

      If you are still experiencing issues with charging your device, please contact us here

    • The battery life of the reMarkable device can be preserved by adjusting the power settings.

      The light sleep feature lets you see your content while saving battery life. The reMarkable paper tablet will enter light sleep automatically after being idle for 20 minutes. Enable light sleep in the power settings.

       

      The battery life on your reMarkable device will be improved through forthcoming software updates.

      Read more: 

      Power settings

      Help charging the reMarkable

       

    • The reMarkable box includes a reMarkable paper tablet, a Marker, 10 Marker tips and a USB cable.

    • The reMarkable is a paper tablet. It lets you read, write and sketch with a paper-like feel. It is to replace your notebooks, sketchbooks and printed documents.

    •  

      All customers that pre-ordered a reMarkable paper tablet should by now have received their reMarkable. For more details, see the Shipping status blog post.

      If you haven’t yet received your device it’s most likely that you haven’t responded to our emails asking for a telephone number. If you haven’t provided us with your phone number, please reach out to us at team@remarkable.com for support.

      Regular on-demand orders are delivered with express delivery. The estimated shipping time is normally 2 - 5 business days. 

       

      We will always keep our customers well-informed of any changes to our shipping schedule.

       

    • iPad and other tablets have an LCD-based screen that has screen glare and a glass surface. reMarkable has a digital paper display without screen glare, and a higher-friction surface. The experience is very different and is immediately noticeable for paper people. The reMarkable does not have apps for web surfing, social media or games. It's a focused device around reading, writing and sketching with a paper-like experience.

       

      We have recently written about how reMarkable is different from your regular tablet on our blog. Read more here. 

    • The reMarkable is over twice the size of the Amazon Kindle e-readers. In addition to reading books and documents, reMarkable lets you write and sketch as well, which can't be done on a Kindle.

      We have recently written about how reMarkable is different from other tablets on our blog. Read more here. 

    • At reMarkable we operate with a 30 calendar day (from the day you ordered it) return policy. Please keep in mind that only items purchased directly from reMarkable can be returned. For Hong Kong customers, other policies apply. Please see our Terms and conditions

      Should you want to return reMarkable merchandise not directly purchased from reMarkable please be advised that we will not be able to process your request. Moreover, returns that do not qualify for warranty coverage and/or lie outside the legal return period will not be processed.

      Please make sure that the reMarkable merchandise to be returned is packaged according to the requirements of our carrier. Furthermore, please make sure that you take the adequate steps to backup your data and/or reset your device before returning your reMarkable.

       

      Read more:

      Return policy

      How to return an item

    • We offer these payment options:

      • Visa
      • Mastercard
      • American Express
      • Klarna*
      • PayPal

      *Klarna is currently only offered in the following countries:

      • Finland
      • Germany
      • Norway
      • United Kingdom

       

    • Your credit card will be charged immediately after the order is placed, for the full amount due.

    • As much as we would love to serve paper people all over the world, the reMarkable paper tablet is initially only available to the countries listed below.  

      The reason we don't ship reMarkable globally yet is that we need to prioritize our efforts and make sure we support our selected markets properly. We cannot just send devices on a ship or a plane to any given address, we have to make sure we can support customers with returns or repairs. However, we will work hard to support more countries in the future.

      The reMarkable paper tablet is available in the following countries: 

      • Australia (coming soon)
      • Austria
      • Belgium
      • Bulgaria
      • Canada
      • Croatia
      • Cyprus
      • Czech republic
      • Denmark
      • Estonia
      • Finland
      • France
      • Germany
      • Greece
      • Hong Kong
      • Hungary
      • Iceland
      • Ireland
      • Italy
      • Latvia
      • Liechtenstein
      • Lithuania
      • Luxembourg
      • Malta
      • Netherlands
      • New Zealand
      • Norway
      • Poland
      • Portugal
      • Romania
      • Slovakia
      • Slovenia
      • Spain
      • Sweden
      • Switzerland
      • UK
      • US
    • Shipping costs for the reMarkable paper tablet are included in the price. The shipping method may vary depending on your shipment address, country and region.

      For individual orders of Marker tips and USB Cables within the US, we offer Hong Kong E Express, with a shipping cost of $9.

    • Pre-order campaign

      The pre-order campaign does not include all taxes and fees, and as a pre-order customer you will have to pay duties, fees and VAT relevant for the country of your shipment address. Please refer to our Terms & Conditions for pre-order customers for further details. 

       

      Regular orders made after 15th september 2017

      All purchases made in the reMarkable store after the pre-order has ended include all taxes and fees, and hence customers making a purchase from the reMarkable store after 15th september 2017 does not have to pay any additional taxes and fees. Please refer to our Terms and Conditions for further details.

    • The CANVAS display was built from the ground-up together with our R&D partner E Ink. It's designed to closely mimic the appearance of real paper, including the surface friction. There are a range of technologies that are part of the CANVAS display, and it's partially powered by E Ink Carta generation electronic paper.

    • Here's a list of the most frequently asked questions of specifications:

      Size and Weight

      • 177 x 256 x 6.7mm (6.9 x 10.1 x .26 inches)
      • Approximately 350 gram (.77 pounds)

      CANVAS display

      • 10.3” monochrome digital paper display (no colors)
      • 1872x1404 resolution (226 DPI)
      • Partially powered by E-ink Carta technology
      • Multi-point capacitive touch
      • No glass parts, virtually unbreakable
      • Paper-like surface friction

      Pen

      • No battery, setup or pairing required
      • Special high-friction pen tip
      • Tilt detection
      • 2048 levels of pressure sensitivity

      Storage and RAM

      • 8 GB internal storage (100,000 pages)
      • 512 MB DDR3L RAM

      Connectivity

      • Wi-Fi connected

      Battery

      • Rechargeable (Micro USB)
      • 3000 mAh

      Processor

      • 1 GHz ARM A9 CPU

      Operating system

      • Codex, a custom Linux-based OS optimized for low-latency e-paper

      Document support

      • PDF and ePUB, with more formats to be announced

      Menu language

      • English only

      More specifications to be announced

    • The CANVAS display does not have color, but delivers 16 shades of gray for text, and black/white for pens and brushes.

    • The current generation CANVAS display prototypes have a latency about 50-60 ms. This is faster than any other E Ink powered digital paper display in the world. We are working hard on improving this even further. You'll love how it feels, we promise!

    • There is a lot of technology that has been embedded into the reMarkable In order to provide a truly paper-like experience. In fact, it has taken reMarkable almost four years of development to build on the E Ink e-paper experience. For instance, we put a lot of effort into finding just the right texture and friction between the pen tip and the display.

    • The reMarkable's waterproof certification is still being tested and developed.

    • Templates are preset formats that can be used when writing or drawing in your notebooks. For example, you can choose the ruled template if you want to have lined paper when you’re writing or the music template if you’re writing musical notes. Templates are only available for notebooks.  

      How to choose a template:  

      1. Open a notebook.
      2. Tap the contextual menu (three dots) in the top menu.
      3. Tap Notebook settings.
      4. Choose the template you want to use.

      The selected template will be used for all new pages within that notebook. The template can be changed at any time.

      You also choose templates right away when you open a new notebook, and can see your recently used templates here. When pressing “View all templates”, the templates are organized under five categories: All, Creative, Grids, Life/Organize and Lines. In this section you can also filter between Portrait and Landscape-based templates.  

      all_templates_2x.png

       

      Read more:

       

    • A reMarkable account allows you to import documents and ebooks onto your device, and ensures that your files are backed up in the reMarkable cloud.

       

      How to make a new account:

      • Go to my.remarkable.com on a mobile or desktop device. 
      • Click Sign Up. Choose whether you want to sign up with a Facebook or Google account, or by using your email. The latter will initiate an email verification process. Check your email account and follow the described steps to verify your email.
      • You now have a reMarkable account. You are now ready to connect your device and apps to your reMarkable account.

       

      You can log out of your account at any time by tapping Log out.

      Note that your account can only be connected to one device at the time.

      Read more:

       

    • Use the reMarkable desktop app or the reMarkable mobile app to transfer documents and ebooks onto your device. Once imported, your files will be synced across your connected devices. reMarkable works best with our custom built apps for iPhone, Android, PC and Mac.

      The desktop and mobile apps can be downloaded at my.remarkable.com

       

      Transfer files using the desktop app:

      1. Open the reMarkable desktop app.
      2. Click the import button in the top right corner.
      3. Select a file from the browser menu, and click open. You can also import a file by using drag and drop.

       

      The file will sync automatically to your device if you are connected to Wi-Fi. Only files in the supported file formats (PDF and ePUB) will be transferred onto your device.

       

      Transfer files using the mobile app:

      Import on iPhone:

      1. Open a PDF or ePUB-file.
      2. Tap the share-icon in the Apple-menu.
      3. Choose Import with reMarkable.

       

      Import on Android:

      Files can be imported to the Android app either by import in-app or by sharing a file to the app. See below:

       

      Import in-app:

      1. Tap Import files in the main menu.
      2. Choose among your downloaded PDFs and ePUB-files.
      3. Tap Accept to agree to give the app access to your files.

       

      Share from file: 

      1. Open a PDF or ePUB-file.
      2. Tap the Share-icon.
      3. Choose Import with reMarkable.

       

      Read more:

       

    • Yes, reMarkable works very well for left-handed people. In the main settings, it's easy to change from right-handed mode to left-handed mode. When the left-handed mode is activated the writing and sketching menus will move to the right side, so they don't get in the way of the left-hand when using the Marker (stylus). 

      A few of our colleagues are left-handed and they are making sure we make an excellent experience for all lefties out there. 

       

    • Yes, you can rest your palm on reMarkable while you write or sketch on the device. It's something we have worked on quite a bit, and this is crucial for a natural writing experience. And by the way; reMarkable works just as good for right-handed people as for left-handed people.

    • No, reMarkable does not come with a backlight. This means you need light in the room to read or use it, just like you would with paper. reMarkable is all about giving an excellent writing and sketching experience, and a backlight would make the surface layer thicker, something that would create more distance from the pen tip to the ink layer, which in turn would make the writing experience worse.

    • New functionality

      Table of contents for ebooks and documents

      Chapters are now supported for ebooks and PDFs that contains chapters. Note that the file must have chapters enabled in order to work. You can find Table of contents by tapping the Page overview-icon in the top menu bar and selecting “Table of contents”.

      chapter_snippet.png

      page_overview.png

      To find Table of contents, simply tap the Page overview-icon.

      table_of_contents.png

      In Page overview, select Table of contents.

       

      Search in ebooks and documents

      We have now enabled search in ebooks and PDF-documents. 

      search.png

      Search is found in the top menu bar when you’re in a ebook or a document.

      search_2x.png
      You need to type two characters or more to start the search.

       

      Onboarding and release notes on the device

      When reMarkable has been updated to a new version the user will now be informed about the most important functionality after the device has been turned on. You can always access the full release notes from Device Settings, which may be found by tapping the rM-logo in My Files.

      Release_onboarding_e-books___3.png

      A splash screen introduces the most important functionality.

      Release_note_1.5___4.png

      Release notes are available from Device settings. 

       

      Improved functionality

      Improved button recognition

      To avoid accidental and unintended button clicking, we have improved the behavior and responsiveness of the physical buttons.

       

      Ebook improvements

      The ebook reading experience has been updated in several ways. In addition to the implementation of table of contents and search, the navigation within an ebook has been enhanced to emphasize ebook settings (for text formatting). Last, but not least, you now won't lose your place in your book after changing text settings.

      text_settings.png

    • New functionality

      New notebook settings with improved template selection

      When creating a new notebook, you will now have the possibility to name the notebook and select a template right away. Choose one of your recently used templates, or tap “View all templates” to see all available templates. 

      new_notebook_2x.png notebook_settings_2x.png

      After creating a notebook, you can find the notebook settings by tapping the three dot menu, and “Settings”.

       

      Flight mode

      We have now implemented Flight mode. Some airlines are very strict when it comes to Flight mode, and it is not necessarily sufficient to show that Wi-Fi is turned off. You can find the Flight mode in Device settings. When Flight mode is activated, there will be an icon on the home screen showing that Flight mode is enabled.

      Flightmode_2x.png 

       

      Factory reset

      Many users have requested a safe way to ensure that they have deleted all the content on their device. This functionality is an easy step-by-step process that can be found in Account settings.

      By doing a Factory reset all your files and settings on your reMarkable will be erased. If you log back in with a one time code, all the files that are backed up to the cloud will be synchronized and be made available again. After the Factory reset is done, the reMarkable will start up with the Setup and onboarding procedures. NB: Like with any other operating system, we cannot assure that files are erased permanently as all files can be restored by using specialized tools for restoring deleted files.

       notebook_settings_copy_2x.png

       

       

      Improved functionality

      Improved template selection

      We have made it easier to choose and change your templates. You can now find the template selector under Three dot menu in a Notebook or a Quick Sheet. The thumbnails for each template have been updated to make them easier to separate from each other.

      When tapping “View all templates”, the templates are organized under five categories: All, Creative, Grids, Life/Organize and Lines. In this section you can also filter between Portrait and Landscape-based templates.  

      all_templates_2x.pngteamplte_cratetive_2x.png

       

      Improved Passcode interface

      To ensure a higher level of security with regards to sensitive documents we have improved the Passcode interface. Users are now better equipped to customize the level of security. The new passcode interface is easier to use and gives better feedback both in setup and use.

      set_passcode_2x.png

       Set your passcode in Security Settings.

       change_passcode_2x.png

      Change or remove passcode.

      Fixes & Improvements

      Various bug fixes and improvements, including these:

      • Improved and more informative error messages
      • Improved usability for Adjust view, previously called Crop. You can also cancel your current adjustment by using Home button
      • Improved navigation - home button functionality brings you home from more states
      • Fixed a bug where exiting a notebook from zoom mode hid the content of the page
      • Loading indicator, Zoom and Adjust view tool now rotates according to landscape mode
      • Improvements on the writing experience
      • Improved feedback to user that you have made a copy with the copy tool
      • Improvements on scroll through search results
      • Improvements to cursor in input fields
    • We’re happy to announce a new software update to the reMarkable paper tablet. Over the last three months, we’ve have been working hard to enhance some important capabilities related to power management.

       

      Improved stability and increased battery life

      We know battery life is something that deeply affects how people interact with and use their devices every day. We also know that this is an area that has potential for improvement. That's why, for the last few months, our best engineers have been working to improve power management for the reMarkable tablet. In this new software update, we’ve have made significant advancements in how the different hardware components consume electricity. As a result, after installing this update, the stability and battery life predictability will be notably improved. In addition, these enhancements will also give most users (especially those who’ve experienced short battery life) an extra 40-50% of battery life to enjoy.

      In plain words, this means that the battery will not suddenly drop, or run out, and users will experience that the capacity of the battery capacity lasts as long as it should, every time.

      We’re  looking forward to further boosting power management and introducing several other functionalities in upcoming software updates. But in the meantime, we hope all our customers will enjoy the benefit of some extra juice from their reMarkable paper tablets.

      Important to know before you update your device

      Before installing this update, it's important that you charge your device for at least an hour and keep your device connected to the charger when updating. If you haven't charged it enough, the device will start to update, but then run out of battery in the process. When restarting starting it again after, the device will revert to the old software version as a security measure. If this occurs, don’t worry. All your files are safe and sound, But following this step will give you a smoother updating process.

      Bottom line is - as long as you make sure to charge your device properly and ensure it stays in the charger -, and you shouldn't have any problems getting the latest update.

       

      Improved

      Improved reliability when charging with USB

      The reMarkable will now check if it is actually charging and not only connected to a charger or a computer with USB. This implies that a device which is connected to USB, but does not charge, behaves as if no USB cable is connected when it reaches a low battery level and shuts down.

      Increased predictability of the battery life

      The remaining battery capacity is now predictable and linear.

      Increased power reliability

      We have added necessary reliability improvements to ensure the reMarkable works flawlessly during high load even when the remaining battery capacity is low.

      Optimised operating voltage

      We reduced the system voltage from 3.3V to 3.1V to squeeze out more battery time and to operate more components within their sweet-spot.

       

      Fixed

      • Due to uncontrolled shutdown or very low remaining battery on the device, the reMarkable would sometimes enter a state where the battery was drained completely, even if it was displayed as powered off.
      • The fuel gauge, responsible for measuring and reporting battery information, was not correctly optimised for the reMarkable battery. This resulted in an unpredictable battery capacity.
      • In addition to these changes, our team have made numerous bug fixes and adjustments to the overall battery performance, so that the device works for longer on a single charge.








    • Our second release is a bug fix for mobile and desktop for increased stability of your files. There will be no visible changes for the user in the applications, and all files will remain as-is.

      The update will be followed by an upcoming release for the reMarkable device, and all users needs to update their mobile and desktop applications to prepare for this update.

      Users that do not update their applications will be logged out and need to log in again to access the applications.

      Some users might experience a slight increase in the size of their mobile and desktop applications. 

    • We’re happy to announce the first software update to the reMarkable paper tablet and its corresponding applications for iOS, Android, PC and Mac. This is just the beginning of an ever-evolving update of the reMarkable paper tablet experience. In addition to these updates, we’re working on hundreds of other improvements and are looking forward to introducing more features in future updates. Read on below to learn all about the most important updates and improvements we’ve worked on.

       

      New functionality

      Light sleep

      Light sleep allows you to view your content while preserving battery. Light sleep is enabled automatically after 20 minutes of inactivity and can not be activated manually.

      • To wake the device from light sleep, simply press the home button or the prev/next buttons on the device.
      • reMarkable will go into full sleep mode 3 hours after inactivity, or 2 hours and 40 minutes after light sleep if automatic sleep is activated (see Power management settings).

       Asset_1.jpg

       


      Power management settings

      The new power management settings enable you to control whether reMarkable automatically goes into power saving mode after a defined period of inactivity. If enabled, these settings will help conserve the battery and make your reMarkable last for longer in between charging sessions.

      Simply open Power settings to enable and disable the following functions:

      • Automatic sleep; activated 3 hours after inactivity, or 2 hours and 40 minutes after light sleep has been activated.
      • Automatic power off; activated 12 hours after inactivity, or 11 hours and 40 minutes after light sleep has been activated.

       Power_settings_-_not_charging2.png

       

      Full disk mode

      reMarkable will go into full disk mode when approaching the storage limit of the device. This implies that syncing between devices is temporarily paused and duplication of content is not possible until free space is made available.

      Please note that it is still possible to write while in full disk mode, but your content will not be synced.

       

      Pinch zoom on mobile

      The mobile apps now support pinch zoom in documents to provide a better reading experience (Android and iOS).

       

       

      Improved functionality

      Wi-Fi connectivity

      There is now support for a greater range of Wi-Fi connections, including some networks that require both a username and password. The password will now be hidden when connecting to a network.

       

      Remember the last used writing tool.

      No more having to re-select your favorite pen stroke, size and color each time you use the eraser. This fix implies that the writing tool you are using, whether it’s a pen, brush or pencil, will remain selected, even in the minimal menu and across document sessions.

       

      Import of files on mobile: 

      File import through the mobile app is now better supported, including the possibility for importing ebooks.

       

      Desktop selection of multiple files

      The new release will allow users to select and deselect items in the desktop application in a more intuitive manner, similar to standards from Windows and iOS operating systems.

      • Use the SHIFT button to select/deselect a list of items
      • Use the CTRL/CMD button to select/ deselect single items

       

      Export files

      The export of files function is now improved for a better user experience.

       

      Updated icon

      paintbrush.svg  The icon for the brush tool has been updated to be more intuitive.

       

       

       

      Fixed functionality

      Crop: 

      A fix for cropped files that appeared differently in the mobile and desktop apps, as well as in exported files. This also includes annotations appearing incorrectly when cropped.

       

      Battery indication: 

      The battery percentage introduced in ver. 1.0 may in some cases misinform the user of the remaining battery capacity. To avoid confusion the percentage has now been removed and replaced with a battery capacity icon.

       

      Wi-Fi notification: 

      When the device is disconnected from Wi-Fi, a notification in the notification center on the homescreen will appear. This notification is now clickable and will take you directly to Wi-Fi settings.

       

      Stabilized touch input after sleep: 

      Finger input has in some instances not been possible after the device has been wakened from sleep. This has now been fixed.

       

      Windows 7 fix: 

      Some of our Windows 7 users experienced stability issues with the desktop app which has now been fixed.

       

      Improved LiveView stability

       

      Read more

      How to update to the latest version

      First major software update from reMarkable (blog post)

    • The following terms and conditions (“Terms”) apply for all pre-orders. When placing a pre-order you have understood and accepted these Terms.

      The completion of our product development process and successful shipping of all pre-buy orders is depended on sufficient backing from our pre-order campaign and fundraising process. Hence, reMarkable cannot guarantee that the products will be delivered in all cases. If we are unable to deliver, you will be entitled to reimbursement of your payments in accordance with section 2 in these Terms.

      These Terms have priority in case of contradiction with any other terms, descriptions, agreements or understandings between you and reMarkable. reMarkable explicitly rejects any terms deviating from the following Terms unless otherwise is agreed and confirmed in writing.

      1. PRE-ORDERS, PAYMENT AND DELIVERY

      The prices for pre-orders are stated on the reMarkable website. reMarkable reserves the right to change prices at any time.

      Complete payment is due upon placing the order. Shipping costs are included in the purchase price, though the method of shipping will be chosen at reMarkable’s discretion. Additional costs for customs duties, value added tax (VAT) and other fees or taxes in the country of destination may apply.

      The products are manufactured in China. The products are shipped directly from the manufacturing plant via a 3rd party warehouse to the country and address of destination given to us in the pre-order. The products are delivered Ex Works in accordance with Incoterms 2010.

      Estimated time for shipping is stated in the order confirmation. Please note that the estimated time for shipping is only an estimate and may change. reMarkable will keep you duly noted on any changes affecting the delivery of your products.

      2. CANCELLATION OF PRE-ORDERS

      You may cancel the pre-order until you receive notification of shipment from reMarkable. reMarkable will notify you at least 14 days prior to the shipment date. reMarkable will strive to reimburse your complete payment for the pre-order within six weeks after your cancellation. Please note, however, that the funds raised with your pre-order may be partially invested in product development. Delivery is contingent on sufficient funds to complete the development of the products. Hence, reMarkable cannot guarantee that you will receive a full refund in all cases as the funds raised by your pre-order may be lost, either fully or partially.

      reMarkable may cancel your order before the shipment date at reMarkable’s own discretion. reMarkable will reimburse all your payments in the event of such cancellation.

      3. DESCRIPTION OF THE PRODUCT

      reMarkable strives to provide a complete and accurate description of the products offered. Nevertheless, reMarkable cannot guarantee a complete resemblance between the illustration material, such as pictures, videos and written descriptions, and the actual products.

      reMarkable also reserves the right to change and modify the product specifications, such as storage capacity, battery capacity, weight, material selection, form, color and other physical dimensions and technical specifications in the period up to the shipping date. An updated and final product specification will be available at least 14 days prior to the shipping date.

      4. RETURN OF DEFECTED AND NON-CONFORMING PRODUCTS

      reMarkable warrants you a product without defects in conformance with reMarkable’s strict quality policy for a period of one year after you received the products, or for the period prescribed by mandatory law in your country, whichever is longer.

      You are responsible for inspecting the products upon delivery. If the products are defected or non-conforming, you shall notify reMarkable without undue delay. When filing a complaint, please indicate the transaction number (“transaction number”) of your pre-order found on the pre-order confirmation email received at time of ordering, contact information (name and address) and reason for return.

      Proper use of the product is described in the warranty disclosed with the product. reMarkable disclaims any liability for non-conforming products due to improper use of the products. Such improper use includes but is not limited to damage caused by the products being dropped on solid objects such as tables or floors, or damage caused by exposing the products for other temperatures or humidity conditions than recommended in the warranty. Improper use also includes modifications, reengineering, copying and other changes to the software in breach of reMarkable’s intellectual property rights in accordance with section 10.

      In the event of a return or repair in accordance with these Terms, the product will be repaired or replaced by reMarkable and according to our designated return process. All costs, including shipment costs, are covered by reMarkable if the process is followed correctly. To initiate such a process, you must contact reMarkable customer support at sales@getremarkable.com for instructions.

      5. THE RIGHT OF WITHDRAWAL (FOR EUROPEAN ECONOMIC AREA CONSUMERS ONLY)

      If you are a consumer within the European Economic Area (EEA), you may return any ordered product by notice to reMarkable within 14 days after you became in physical possession of the product. You are not required to state any reason for the return.

      The product shall be shipped back to reMarkable within 14 days after the notice has been given. The purchase price and all other costs connected to the order will be reimbursed by reMarkable. However, you are responsible for covering the return shipment costs to reMarkable.

      To exercise the right to withdrawal under this provision, you may use the standard form for withdrawal attached to these Terms. If not using the form, please indicate the transaction number, contact information (name and address) and reason for withdrawal (optional). All communications are sent electronically to sales@getremarkable.com.

      If not using the right to withdrawal, you may only return products that are defected or non-conforming in accordance with section 4 of these Terms.

      6. LIMITATION OF LIABILITY

      REMARKABLE SHALL IN NO EVENT BE LIABLE FOR ANY LOST PROFITS, LOST SAVINGS, LOSS OF REPUTATION, LOSS OF GOODWILL, INDIRECT, INCIDENTIAL, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE SALE OF ANY PRODUCTS OR SERVICES BY REMARKABLE OR THE USE THEREOF WHETHER OR NOT SUCH DAMAGES ARE BASED ON TORT, WARRANTY, CONTRACT OR OTHER LEGAL THEORY, EVEN IF REMARKABLE HAS BEEN ADVISED OR IS AWARE OF THE POSSIBILITIES OF SUCH DAMAGES. REMARKABLE’S AGGREGATE AND CUMULATIVE LIABILITY TOWARDS YOU SHALL NOT EXCEED THE AMOUNT RELATED TO THE PAYMENT OF THE PRE-ORDER.

      YOUR CLAIM FOR DAMAGES MUST BE NOTIFIED TO REMARKABLE WITHIN NINETY (90) DAYS OF THE DATE OF THE EVENT GIVING RISE TO ANY SUCH CLAIM, AND ANY LAWSUIT RELATIVE TO ANY SUCH CLAIM MUST BE FILED WITHION ONE (1) YEAR OF THE DATE OF THE CLAIM.

      7. INDEMNITIES

      YOU AGREE TO INDEMNIFY AND HOLD REMARKABLE, ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, CONSULTANTS AND ADVISERS, HARMLESS FROM ANY AND ALL CLAIMS, INCLUDING BUT NOT LIMITED DAMAGES, LEGAL FEES, COST AND EXPENCES, FROM THIRD PARTIES ARISING IN CONNECTION WITH THE PRE-ORDER.

      9. FORCE MAJEURE

      If either reMarkable or you are prevented from performing any of the obligations under these Terms due to an exceptional event beyond reMarkable’s or your control, which could not reasonably have been foreseen before accepting these Terms, the non-performing party shall give immediate notice to the other party that a force majeure event has occurred. The non-performing party is not liable for any lack of performance caused by a force majeure event.

      A force majeure event may be but is not limited to war, terrorism and natural disasters such as earthquakes, drought and floods.

      10. INTELLECTUAL PROPERTY RIGHTS

      reMarkable has the exclusive and worldwide right to all intellectual property rights related to the products included in the pre-order, whether patentable or not and whether registered or not. This includes but is not limited to the construction, methods, concepts, design, source code, software logs, interface design and trademarks.

      You are awarded a non-exclusive, revocable and limited license to use the products and accompanying software. The software is for you own personal use. You may not copy, modify, upload, distribute, transfer, sublicense, lease, lend or rent the software to any third party.

      11. PERSONAL DATA

      Personal data may be subject to collection and processing in accordance with reMarkable’s privacy policy available on the reMarkable website.

      12. SEVERITY

      If any part of these Terms is found to be invalid due to mandatory statutory law or a final legal judgment, it shall only affect those parts found to be invalid. The remaining parts of the agreement will still be enforceable.

      13. GOVERNING LAW AND LEGAL VENUE

      These Terms are governed by the laws of Norway. Any dispute that is not solved amicably shall be resolved by judicial mediation. If judicial mediation fails, you agree to Oslo District Court as legal venue.

      14. ALTERNATIVE DISPUTE RESOLUTION (FOR EUROPEAN ECONOMIC AREA CONSUMERS ONLY)

      If you are a consumer within the European Economic Area (EEA), you may in lieu of law suit file a complaint to an alternative dispute resolution mechanism in your own country through the European Union Online Dispute Resolution portal.

      APPENDIX 1

      The right of withdrawal form (for European Economic Area customers only)

      Fill out this form and return it to reMarkable if you want to revoke your pre-order. Please send it to sales@getremarkable.com.

      I/we hereby wish to revoke the following pre-order order:
      [fill in transaction number]

      The order was received [fill inn date]

      Your name and address:
      [fill in name] [fill in address]

      Reason for revoking the order (optional):
      [fill in]

      Date:
      [fill in today’s date]