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  • Australia and New Zealand

     

    ORDERS PLACED AFTER JUNE 25TH 2018

    ORDERS PLACED AFTER DECEMBER 22ND 2017 (NEW ZEALAND ONLY)

     

     

     

    ORDERS PLACED AFTER JUNE 25TH 2018

    TERMS AND CONDITIONS FOR PURCHASE OF PAPER TABLET AND ACCESSORIES

    reMarkable AS, organization number 917 352 836 MVA, (“reMarkable”) has developed and sells computer tablets and accessories. The tablets are connected to software through an Internet-based cloud service (the “Cloud Service”) that allows users to automatically and securely back up and synchronize their work between different devices (such as computers, mobile phones etc.). In order to use the tablets the customer must purchase or have access to a tablet and in addition enter into a separate subscription agreement which gives the customer access to the cloud service (the “Subscription Agreement”). The tablet, as well as all accessories sold with the tablet or separately, are sold pursuant to these terms and conditions for purchase (the “Terms”).

    The Customer acknowledges to have read and understood the Terms. These Terms constitutes a binding agreement when the Customer has accepted the Terms through the ordering process of the Product, subject to confirmation by reMarkable as mentioned in clause 2 below.

    References in the Terms to “Customer” shall mean the person stated as “buyer” in the online order form available at reMarkable’s website remarkable.com.

    The Customer acknowledges that in order to get access to the Cloud Service the Customer must purchase a tablet. The Customer further acknowledges that use of the Cloud Service requires a valid Subscription Agreement. A standard subscription to the cloud service (“Standard Subscription”) is provided free of charge to the Customer upon the purchase of the tablet. reMarkable may in the future offer to its customers an upgraded cloud service with additional features (“Premium Subscription”). Should the Customer wish to upgrade his or her Standard Subscription to a Premium Subscription, reMarkable may charge the Customer a subscription fee. Any such subscription fee will be paid for by the Customer in addition to the purchase price for the tablet in accordance with the Subscription Agreement applicable to such Premium Subscription. Any such terms and conditions and pricing information applicable to the cloud service will be made available on remarkable.com.

     

    1. DESCRIPTION OF THE PRODUCT

    The description of the tablet and accessories, referred to as the (“Product”) in the following, is described on reMarkable’s website remarkable.com. reMarkable is obligated to deliver the Product to the Customer in accordance with the description.

     

    2. CONTRACT FORMATION

    The Terms becomes binding on the Customer when the Customer has completed the order at reMarkable’s website. The purchase becomes binding upon reMarkable once reMarkable has sent an order confirmation to the Customer after having received the order.

    All orders are subject to acceptance by reMarkable at its discretion. If reMarkable refuses to accept an order, it shall inform the Customer of such refusal by e-mail within one week after the order was submitted.

    Regardless of the foregoing, an agreement will not be binding on either party if the offer from reMarkable provided to the Customer in the ordering process or the Customer’s order contains a typing error, and the other party knew or should have known that such error existed, or if the Customer has provided incorrect payment or delivery information.

     

    3. PRICE AND PAYMENT TERMS

    The total purchase price for the Product is displayed in the ordering process. The Product is paid in advance and otherwise in accordance with the payment option chosen by the Customer in the ordering process. All prices are quoted in US Dollar, and include shipping and other fees. However, local sales taxes, goods and services taxes and duties may apply in your jurisdiction, in which case the Customer must pay to reMarkable an additional amount equal to that tax or duty payable for the supply of the Product, subject to the Customer receiving a valid tax invoice for the order of the Product at or before the time of payment. Payment of the additional will be made at the same time as payment for the Product is required to be made. If reMarkable does not provide the Customer with a valid tax invoice including the additional amount, the Customer remains responsible for the direct payment of any local goods and services tax, duties, and other import charges that may be levied.

    After the order is placed a confirmation that the agreement is entered into will be sent to the e-mail address provided by the Customer in the ordering process. The Customer will also receive a copy of these Terms.

     

    4. DELIVERY

    The product is shipped to the Customer in accordance with the shipping option chosen by the Customer in the ordering process. The cost of shipping is detailed in the ordering process.

    The estimated dispatch and delivery date will be stated in the ordering process on reMarkable’s website. The delivery date will depend on the selected shipping option and delivery point, as well as the time of payment. The Customer acknowledges that delays to the estimated dispatch and delivery date may occur. reMarkable shall not be held liable for delays to the estimated delivery date provided the Product is delivered within 60 days of such estimated delivery date.

    The product must be delivered to the delivery address specified by the Customer in the order form. The Customer is responsible for ensuring that the correct address is registered at all times, and reMarkable shall not be liable for any loss resulting from the Customer’s failure to update her or his delivery address.

    Delivery has occurred when the Customer, or her/his representative, has taken possession of the Product. The risk of the Product passes to the Customer when she/he or her/his representative has received the Product. If the Product is not collected or received on time, and if this is due to the Customer or circumstances related to the Customer, the risk passes to the Customer when the item is at his disposal and the failure to take possession of the Product constitutes a breach of contract by the Customer. reMarkable reserves the right to charge the Customer for extra shipment costs due to Customer’s failure to collect the Products in time.

    reMarkable provides a standard file format for such data export through the Cloud Service. reMarkable will upon the Customer’s consent keep the data stored in the Cloud Service after the termination of the Subscription Agreement.

     

    5. CANCELLATIONS; RETURNS

    The Customer may cancel the order as long as Customer’s request is made prior to shipment.

    You are not required to provide a reason for the cancellation. If you wish to cancel, complete the attached standard cancellation form and submit the form to us by uploading an electronic form on our website or by e-mail.

    If the Customer cancels an order, any Subscription Agreement between reMarkable and the Customer will automatically be terminated.

    You may request to return any unused Products for a full refund within thirty (30) days from purchase date. Subject always to clause 6, this right does not apply to any Products that have been used, or are stated by us to be non-returnable, including any items or goods that have been personalized or modified in accordance with your instructions. The Products must be fully returned in the original packaging with the applicable proof of purchase and you will be responsible for the cost of returning the goods to us. If, on return to us, it is determined that the Products have been used, damaged, are missing components, or are not in a resalable condition we may charge a 15% restocking fee, or otherwise reduce the amount of your refund to take account of this damage, use, or missing components.

    If your order is submitted between November 22, 2019 and December 3, 2019 7 PM AEST, the return period in this section 5 is extended from 30 days to 45 days.

    6. DELAY AND DEFECTIVE DELIVERY – THE CUSTOMER’S RIGHTS AND DEADLINE FOR COMPLAINTS

    In the event of a defective delivery or a delayed delivery in accordance with clause 4 above, the Customer may claim the remedies available in accordance with applicable consumer purchasing legislation, including fulfillment of the contract, rectification, delivery of substitute goods or price reduction, termination or compensation. If there is a defect in the delivered Product, the consumer must, within a reasonable time after he or she discovered or should have discovered such defect, inform the seller that he or she will make a claim. Subject to applicable laws, claims relating to defective Products must be made no later than one year after the consumer took possession of the Product, and the Customer must provide proof of the original purchase of the Product from reMarkable.

    TO THE FULLEST EXTENT PERMITTED BY LAW, ALL WARRANTIES, CONDITIONS, GUARANTEES, TERMS, REPRESENTATIONS AND UNDERTAKINGS, OTHER THAN AS EXPRESSLY SET OUT HEREIN, WHETHER EXPRESS, IMPLIED OR VERBAL, STATUTORY OR OTHERWISE, ARE HEREBY EXCLUDED INCLUDING WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

     

    7. END-USER CUSTOMERS ONLY

    reMarkable sells and ships Products to end-user Customers only. The Customer may not purchase Products from reMarkable for resale, and reMarkable reserves the right to refuse, cancel or delay the Customer's order if there are reasonable grounds to believe the Product is not being purchase for end use.

    Further, any rights pertaining to Customer under these Terms may only be invoked by the end-user being the Customer, and not by any entity or individual acquiring the Product by resale or otherwise from the Customer or other third parties.

     

    8. SELLER’S RIGHTS IN THE EVENT OF DEFAULT BY THE CUSTOMER

    In the case of non-payment under clause 3 or other breach by the Customer, including if a payment is rejected by the payment agent or the Customer’s bank or if a payment is disputed or recalled by the Customer’s bank, etc., reMarkable will retain the goods until payment is completed.

    reMarkable may cancel the purchase due to late payment or other breach of contract if the breach of contract is material. A payment delay exceeding 30 days is considered to be a material breach of contract.

    In the event that a Customer receives the Product before payment has occurred, reMarkable may maintain the purchase and require the Customer to pay the purchase price. If the Customer does not pay the purchase price pursuant to the agreement, reMarkable may claim interest on the purchase price pursuant to the Act relating to Interest on Overdue Payments. In the case of non-payment, the claim may be sent to a debt collection entity, subject to prior notice to the Customer. The Customer can then be liable for a fee pursuant to the Debt Collection Act.

    reMarkable may also claim compensation for the loss reMarkable suffers as a result of a breach on the part of the Customer.

     

    9. PERSONAL DATA

    reMarkable is responsible for processing the personal data provided by the Customer in relation to the purchase of the Product. The data is processed only to allow reMarkable to fulfill its obligations pursuant to these Terms, and will not be disclosed to third parties unless such disclosure is necessary in order to allow the seller to enter into the agreement with the Customer or if required by law.

    For further information on reMarkable’ s processing of personal data, including information about your rights as registered, please refer to reMarkable’ s Privacy Protection Statement, which is available at remarkable.com/legal/privacy-policy or here.

     

    10. COMPLAINTS AND DISPUTE RESOLUTION

    If the Customer is dissatisfied with or wishes to make a complaint in relation to the Product, reMarkable’ s Customer Service may be contacted by use of an electronic form on our webpage.

    If a Customer wants an additional copy of the Terms that the customer has accepted, reMarkable will submit this to the Customer upon request.

    These Terms and the purchase of the Product shall be governed by and construed in accordance with the laws of Norway. Any disputes shall be referred to and finally resolved by the courts of Norway. The legal venue shall be Oslo City Court.

    TO THE FULLEST EXTENT PERMITTED BY LAW BUT SUBJECT ALWAYS TO CLAUSE 6, IN NO EVENT SHALL REMARKABLE BE LIABLE TO THE CUSTOMER FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES (INCLUDING LOST PROFITS, LOSS OF DATA OR INTERRUPTION IN USE), OR PUNITIVE OR EXEMPLARY DAMAGES. IN ANY CASE, REMARKABLE’S MAXIMUM AGGREGATE LIABILITY TO A CUSTOMER FOR CLAIMS OF ANY KIND, INCLUDING CLAIMS BASED IN CONTRACT, WARRANTY, TORT, STRICT LIABILITY, STATUTE OR OTHERWISE, SHALL BE LIMITED TO THE SUM PAID TO REMARKABLE FOR THE PRODUCT IN QUESTION.

     

    11. CONTACT

    The seller and supplier of the Product is reMarkable AS, organization number 917 352 836.

    reMarkable is registered in the Register of Business Enterprises in Norway.

    reMarkable’s contact information is:

    Address: Biermanns gate 6, 0473 Oslo, Norway

    E-mail: sales@remarkable.com

    Phone no.: 0047 23 65 24 40

     

    CONTACT

    The seller and supplier of the Product is Remarkable AS, organization number 917 352 836.
    Remarkable is registered in the Register of Business Enterprises in Norway.
    Remarkable’s contact information is:
    Address: Biermanns gate 6, 0473 Oslo, Norway
    E-mail: sales@remarkable.com
    Phone no.: 0047 23 65 24 40 

     

    ORDERS PLACED AFTER DECEMBER 22ND 2017 (NEW ZEALAND ONLY)

    TERMS AND CONDITIONS FOR PURCHASE OF PAPER TABLET AND ACCESSORIES

    reMarkable AS, organization number 917 352 836 MVA, (“reMarkable”) has developed and sells computer tablets and accessories. The tablets are connected to software through an Internet-based cloud service (the “Cloud Service”) that allows users to automatically and securely back up and synchronize their work between different devices (such as computers, mobile phones etc.). In order to use the tablets the customer must purchase or have access to a tablet and in addition enter into a separate subscription agreement which gives the customer access to the cloud service (the “Subscription Agreement”). The tablet, as well as all accessories sold with the tablet or separately, are sold pursuant to these terms and conditions for purchase (the “Terms”).

    The Customer acknowledges to have read and understood the Terms. These Terms constitutes a binding agreement when the Customer has accepted the Terms through the ordering process of the Product, subject to confirmation by reMarkable as mentioned in clause 2 below.

    References in the Terms to “Customer” shall mean the person stated as “buyer” in the online order form available at reMarkable’s website remarkable.com.

    The Customer acknowledges that in order to get access to the Cloud Service the Customer must purchase a tablet. The Customer further acknowledges that use of the Cloud Service requires a valid Subscription Agreement. A standard subscription to the cloud service (“Standard Subscription”) is provided free of charge to the Customer upon the purchase of the tablet. reMarkable may in the future offer to its customers an upgraded cloud service with additional features (“Premium Subscription”). Should the Customer wish to upgrade his or her Standard Subscription to a Premium Subscription, reMarkable may charge the Customer a subscription fee. Any such subscription fee will be paid for by the Customer in addition to the purchase price for the tablet in accordance with the Subscription Agreement applicable to such Premium Subscription. Any such terms and conditions and pricing information applicable to the cloud service will be made available on remarkable.com.

     

    1. DESCRIPTION OF THE PRODUCT

    The description of the tablet and accessories, referred to as the (“Product”) in the following, is described on reMarkable’s website remarkable.com. reMarkable is obligated to deliver the Product to the Customer in accordance with the description.

     

    2. CONTRACT FORMATION

    The Terms becomes binding on the Customer when the Customer has completed the order at reMarkable’s website. The purchase becomes binding upon reMarkable once reMarkable has sent an order confirmation to the Customer after having received the order.

    All orders are subject to acceptance by reMarkable at its discretion. If reMarkable refuses to accept an order, it shall inform the Customer of such refusal by e-mail within one week after the order was submitted.

    Regardless of the foregoing, an agreement will not be binding on either party if the offer from reMarkable provided to the Customer in the ordering process or the Customer’s order contains a typing error, and the other party knew or should have known that such error existed, or if the Customer has provided incorrect payment or delivery information.

     

    3. PRICE AND PAYMENT TERMS

    The total purchase price for the Product is displayed in the ordering process. The Product is paid in advance and otherwise in accordance with the payment option chosen by the Customer in the ordering process. All prices are quoted in US Dollar, and include shipping and other fees. However, local sales taxes, goods and services taxes and duties may apply in your jurisdiction, in which case the Customer must pay to reMarkable an additional amount equal to that tax or duty payable for the supply of the Product, subject to the Customer receiving a valid tax invoice for the order of the Product at or before the time of payment. Payment of the additional will be made at the same time as payment for the Product is required to be made. If reMarkable does not provide the Customer with a valid tax invoice including the additional amount, the Customer remains responsible for the direct payment of any local goods and services tax, duties, and other import charges that may be levied.

    After the order is placed a confirmation that the agreement is entered into will be sent to the e-mail address provided by the Customer in the ordering process. The Customer will also receive a copy of these Terms.

     

    4. DELIVERY

    The product is shipped to the Customer in accordance with the shipping option chosen by the Customer in the ordering process. The cost of shipping is detailed in the ordering process.

    The estimated dispatch and delivery date will be stated in the ordering process on reMarkable’s website. The delivery date will depend on the selected shipping option and delivery point, as well as the time of payment. The Customer acknowledges that delays to the estimated dispatch and delivery date may occur. reMarkable shall not be held liable for delays to the estimated delivery date provided the Product is delivered within 60 days of such estimated delivery date.

    The product must be delivered to the delivery address specified by the Customer in the order form. The Customer is responsible for ensuring that the correct address is registered at all times, and reMarkable shall not be liable for any loss resulting from the Customer’s failure to update her or his delivery address.

    Delivery has occurred when the Customer, or her/his representative, has taken possession of the Product. The risk of the Product passes to the Customer when she/he or her/his representative has received the Product. If the Product is not collected or received on time, and if this is due to the Customer or circumstances related to the Customer, the risk passes to the Customer when the item is at his disposal and the failure to take possession of the Product constitutes a breach of contract by the Customer. reMarkable reserves the right to charge the Customer for extra shipment costs due to Customer’s failure to collect the Products in time.

    reMarkable provides a standard file format for such data export through the Cloud Service. reMarkable will upon the Customer’s consent keep the data stored in the Cloud Service after the termination of the Subscription Agreement.

     

    5. CANCELLATIONS; RETURNS

    The Customer may cancel the order as long as Customer’s request is made prior to shipment.

    You are not required to provide a reason for the cancellation. If you wish to cancel, complete the attached standard cancellation form and submit the form to us by uploading an electronic form on our website or by e-mail.

    If the Customer cancels an order, any Subscription Agreement between reMarkable and the Customer will automatically be terminated.

    You may request to return any unused Products for a full refund within thirty (30) days of delivery. Subject always to clause 6, this right does not apply to any Products that have been used, or are stated by us to be non-returnable, including any items or goods that have been personalized or modified in accordance with your instructions. The Products must be fully returned in the original packaging with the applicable proof of purchase and you will be responsible for the cost of returning the goods to us. If, on return to us, it is determined that the Products have been used, damaged, are missing components, or are not in a resalable condition we may charge a 15% restocking fee, or otherwise reduce the amount of your refund to take account of this damage, use, or missing components.

     

    6. DELAY AND DEFECTIVE DELIVERY – THE CUSTOMER’S RIGHTS AND DEADLINE FOR COMPLAINTS

    In the event of a defective delivery or a delayed delivery in accordance with clause 4 above, the Customer may claim the remedies available in accordance with applicable consumer purchasing legislation, including fulfillment of the contract, rectification, delivery of substitute goods or price reduction, termination or compensation. If there is a defect in the delivered Product, the consumer must, within a reasonable time after he or she discovered or should have discovered such defect, inform the seller that he or she will make a claim. Subject to applicable laws, claims relating to defective Products must be made no later than one year after the consumer took possession of the Product, and the Customer must provide proof of the original purchase of the Product from reMarkable.

    TO THE FULLEST EXTENT PERMITTED BY LAW, ALL WARRANTIES, CONDITIONS, GUARANTEES, TERMS, REPRESENTATIONS AND UNDERTAKINGS, OTHER THAN AS EXPRESSLY SET OUT HEREIN, WHETHER EXPRESS, IMPLIED OR VERBAL, STATUTORY OR OTHERWISE, ARE HEREBY EXCLUDED INCLUDING WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

     

    7. END-USER CUSTOMERS ONLY

    reMarkable sells and ships Products to end-user Customers only. The Customer may not purchase Products from reMarkable for resale, and reMarkable reserves the right to refuse, cancel or delay the Customer's order if there are reasonable grounds to believe the Product is not being purchase for end use.

    Further, any rights pertaining to Customer under these Terms may only be invoked by the end-user being the Customer, and not by any entity or individual acquiring the Product by resale or otherwise from the Customer or other third parties.

     

    8. SELLER’S RIGHTS IN THE EVENT OF DEFAULT BY THE CUSTOMER

    In the case of non-payment under clause 3 or other breach by the Customer, including if a payment is rejected by the payment agent or the Customer’s bank or if a payment is disputed or recalled by the Customer’s bank, etc., reMarkable will retain the goods until payment is completed.

    reMarkable may cancel the purchase due to late payment or other breach of contract if the breach of contract is material. A payment delay exceeding 30 days is considered to be a material breach of contract.

    In the event that a Customer receives the Product before payment has occurred, reMarkable may maintain the purchase and require the Customer to pay the purchase price. If the Customer does not pay the purchase price pursuant to the agreement, reMarkable may claim interest on the purchase price pursuant to the Act relating to Interest on Overdue Payments. In the case of non-payment, the claim may be sent to a debt collection entity, subject to prior notice to the Customer. The Customer can then be liable for a fee pursuant to the Debt Collection Act.

    reMarkable may also claim compensation for the loss reMarkable suffers as a result of a breach on the part of the Customer.

     

    9. PERSONAL DATA

    reMarkable is responsible for processing the personal data provided by the Customer in relation to the purchase of the Product. The data is processed only to allow reMarkable to fulfill its obligations pursuant to these Terms, and will not be disclosed to third parties unless such disclosure is necessary in order to allow the seller to enter into the agreement with the Customer or if required by law.

    For further information on reMarkable’ s processing of personal data, including information about your rights as registered, please refer to reMarkable’ s Privacy Protection Statement, which is available at remarkable.com/legal/privacy-policy or here.

     

    10. COMPLAINTS AND DISPUTE RESOLUTION

    If the Customer is dissatisfied with or wishes to make a complaint in relation to the Product, reMarkable’ s Customer Service may be contacted by use of an electronic form on our webpage.

    If a Customer wants an additional copy of the Terms that the customer has accepted, reMarkable will submit this to the Customer upon request.

    These Terms and the purchase of the Product shall be governed by and construed in accordance with the laws of Norway. Any disputes shall be referred to and finally resolved by the courts of Norway. The legal venue shall be Oslo City Court.

    TO THE FULLEST EXTENT PERMITTED BY LAW BUT SUBJECT ALWAYS TO CLAUSE 6, IN NO EVENT SHALL REMARKABLE BE LIABLE TO THE CUSTOMER FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES (INCLUDING LOST PROFITS, LOSS OF DATA OR INTERRUPTION IN USE), OR PUNITIVE OR EXEMPLARY DAMAGES. IN ANY CASE, REMARKABLE’S MAXIMUM AGGREGATE LIABILITY TO A CUSTOMER FOR CLAIMS OF ANY KIND, INCLUDING CLAIMS BASED IN CONTRACT, WARRANTY, TORT, STRICT LIABILITY, STATUTE OR OTHERWISE, SHALL BE LIMITED TO THE SUM PAID TO REMARKABLE FOR THE PRODUCT IN QUESTION.

     

    11. CONTACT

    The seller and supplier of the Product is reMarkable AS, organization number 917 352 836.

    reMarkable is registered in the Register of Business Enterprises in Norway.

    reMarkable’s contact information is:

    Address: Biermanns gate 6, 0473 Oslo, Norway

    E-mail: support@remarkable.com

    Phone no.: 0047 23 65 24 40

     

     

     

  • Australia and New Zealand - Refurbished

     

    TERMS AND CONDITIONS FOR PURCHASE OF PAPER TABLET AND ACCESSORIES

    reMarkable AS, organization number 917 352 836 MVA, (“reMarkable”) has developed and sells computer tablets and accessories. The tablets are connected to software through an Internet-based cloud service (the “Cloud Service”) that allows users to automatically and securely back up and synchronize their work between different devices (such as computers, mobile phones etc.). In order to use the tablets the customer must purchase or have access to a tablet and in addition enter into a separate subscription agreement which gives the customer access to the cloud service (the “Subscription Agreement”). The tablet, as well as all accessories sold with the tablet or separately, are sold pursuant to these terms and conditions for purchase (the “Terms”).

    The Customer acknowledges to have read and understood the Terms. These Terms constitutes a binding agreement when the Customer has accepted the Terms through the ordering process of the Product, subject to confirmation by reMarkable as mentioned in clause 2 below.

    References in the Terms to “Customer” shall mean the person stated as “buyer” in the online order form available at reMarkable’s website remarkable.com.

    The Customer acknowledges that in order to get access to the Cloud Service the Customer must purchase a tablet. The Customer further acknowledges that use of the Cloud Service requires a valid Subscription Agreement. A standard subscription to the cloud service (“Standard Subscription”) is provided free of charge to the Customer upon the purchase of the tablet. reMarkable may in the future offer to its customers an upgraded cloud service with additional features (“Premium Subscription”). Should the Customer wish to upgrade his or her Standard Subscription to a Premium Subscription, reMarkable may charge the Customer a subscription fee. Any such subscription fee will be paid for by the Customer in addition to the purchase price for the tablet in accordance with the Subscription Agreement applicable to such Premium Subscription. Any such terms and conditions and pricing information applicable to the cloud service will be made available on remarkable.com.

    1. DESCRIPTION OF THE PRODUCT

    The description of the tablet and accessories, referred to as the (“Product”) in the following, is described on reMarkable’s website remarkable.com. reMarkable is obligated to deliver the Product to the Customer in accordance with the description.

    A refurbished Product is a pre-owned device. No refurbished Product is available for sale before completing the refurbishment process, whereby the Product is subject to quality and future performance inspections. Upon completion of the refurbishment process, the refurbished Product adhere to the same technical specifications and descriptions as new Products described on reMarkable’s website.

    2. CONTRACT FORMATION

    The Terms becomes binding on the Customer when the Customer has completed the order at reMarkable’s website. The purchase becomes binding upon reMarkable once reMarkable has sent an order confirmation to the Customer after having received the order.

    All orders are subject to acceptance by reMarkable at its discretion. If reMarkable refuses to accept an order, it shall inform the Customer of such refusal by e-mail within one week after the order was submitted.

    Regardless of the foregoing, an agreement will not be binding on either party if the offer from reMarkable provided to the Customer in the ordering process or the Customer’s order contains a typing error, and the other party knew or should have known that such error existed, or if the Customer has provided incorrect payment or delivery information.

    3. PRICE AND PAYMENT TERMS

    The total purchase price for the Product is displayed in the ordering process. The Product is paid in advance and otherwise in accordance with the payment option chosen by the Customer in the ordering process. All prices are quoted in US Dollar or local currency, and include shipping and other fees. However, local sales taxes, goods and services taxes and duties may apply in your jurisdiction, in which case the Customer must pay to reMarkable an additional amount equal to that tax or duty payable for the supply of the Product, subject to the Customer receiving a valid tax invoice for the order of the Product at or before the time of payment. Payment of the additional will be made at the same time as payment for the Product is required to be made. If reMarkable does not provide the Customer with a valid tax invoice including the additional amount, the Customer remains responsible for the direct payment of any local goods and services tax, duties, and other import charges that may be levied.

    After the order is placed a confirmation that the agreement is entered into will be sent to the e-mail address provided by the Customer in the ordering process. The Customer will also receive a copy of these Terms.

    4. DELIVERY

    The product is shipped to the Customer in accordance with the shipping option chosen by the Customer in the ordering process. The cost of shipping is detailed in the ordering process.

    The estimated dispatch and delivery date will be stated in the ordering process on reMarkable’s website. The delivery date will depend on the selected shipping option and delivery point, as well as the time of payment. The Customer acknowledges that delays to the estimated dispatch and delivery date may occur. reMarkable shall not be held liable for delays to the estimated delivery date provided the Product is delivered within 60 days of such estimated delivery date.

    The product must be delivered to the delivery address specified by the Customer in the order form. The Customer is responsible for ensuring that the correct address is registered at all times, and reMarkable shall not be liable for any loss resulting from the Customer’s failure to update her or his delivery address.

    Delivery has occurred when the Customer, or her/his representative, has taken possession of the Product. The risk of the Product passes to the Customer when she/he or her/his representative has received the Product. If the Product is not collected or received on time, and if this is due to the Customer or circumstances related to the Customer, the risk passes to the Customer when the item is at his disposal and the failure to take possession of the Product constitutes a breach of contract by the Customer. reMarkable reserves the right to charge the Customer for extra shipment costs due to Customer’s failure to collect the Products in time.

    reMarkable provides a standard file format for such data export through the Cloud Service. reMarkable will upon the Customer’s consent keep the data stored in the Cloud Service after the termination of the Subscription Agreement.

    5. CANCELLATIONS; RETURNS

    The Customer may cancel the order as long as Customer’s request is made prior to shipment. You are not required to provide a reason for the cancellation. If you wish to cancel, submit an inquiry to us by e-mail. 

    If the Customer cancels an order, any Subscription Agreement between reMarkable and the Customer will automatically be terminated.

    You may request to return any unused Products for a full refund within thirty (30) days from the purchase date. Subject always to clause 6, this right does not apply to any Products that have been abnormally used, damaged by you or are stated by us to be non-returnable, including any items or goods that have been personalized or modified in accordance with your instructions. The Products must be fully returned in the original packaging with the applicable proof of purchase and you will be responsible for the cost of returning the goods to us. If, on return to us, it is determined that the Products have been abnormally used, damaged, are missing components, or are not in a resalable condition we may charge a 15% restocking fee, or otherwise reduce the amount of your refund to take account of this damage, abnormal use, or missing components.

    If your order is submitted between November 22, 2019 and December 3, 2019 7 PM AEST, the return period in this section 5 is extended from 30 days to 45 days.

    6. DELAY AND DEFECTIVE DELIVERY – THE CUSTOMER’S RIGHTS AND DEADLINE FOR COMPLAINTS

    In the event of a defective delivery or a delayed delivery in accordance with clause 4 above, the Customer may claim the remedies available in accordance with applicable consumer purchasing legislation, including fulfillment of the contract, rectification, delivery of substitute goods or price reduction, termination or compensation. If there is a defect in the delivered Product, the consumer must, within a reasonable time after he or she discovered or should have discovered such defect, inform the seller that he or she will make a claim. Subject to applicable laws, claims relating to defective Products must be made no later than one year after the consumer took possession of the Product, and the Customer must provide proof of the original purchase of the Product from reMarkable.

    TO THE FULLEST EXTENT PERMITTED BY LAW, ALL WARRANTIES, CONDITIONS, GUARANTEES, TERMS, REPRESENTATIONS AND UNDERTAKINGS, OTHER THAN AS EXPRESSLY SET OUT HEREIN, WHETHER EXPRESS, IMPLIED OR VERBAL, STATUTORY OR OTHERWISE, ARE HEREBY EXCLUDED INCLUDING WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

    7. END-USER CUSTOMERS ONLY

    reMarkable sells and ships Products to end-user Customers only. The Customer may not purchase Products from reMarkable for resale, and reMarkable reserves the right to refuse, cancel or delay the Customer's order if there are reasonable grounds to believe the Product is not being purchase for end use.

    Further, any rights pertaining to Customer under these Terms may only be invoked by the end-user being the Customer, and not by any entity or individual acquiring the Product by resale or otherwise from the Customer or other third parties.

    8. SELLER’S RIGHTS IN THE EVENT OF DEFAULT BY THE CUSTOMER

    In the case of non-payment under clause 3 or other breach by the Customer, including if a payment is rejected by the payment agent or the Customer’s bank or if a payment is disputed or recalled by the Customer’s bank, etc., reMarkable will retain the goods until payment is completed.

    reMarkable may cancel the purchase due to late payment or other breach of contract if the breach of contract is material. A payment delay exceeding 30 days is considered to be a material breach of contract.

    In the event that a Customer receives the Product before payment has occurred, reMarkable may maintain the purchase and require the Customer to pay the purchase price. If the Customer does not pay the purchase price pursuant to the agreement, reMarkable may claim interest on the purchase price pursuant to the Act relating to Interest on Overdue Payments. In the case of non-payment, the claim may be sent to a debt collection entity, subject to prior notice to the Customer. The Customer can then be liable for a fee pursuant to the Debt Collection Act.

    reMarkable may also claim compensation for the loss reMarkable suffers as a result of a breach on the part of the Customer.

    9. PERSONAL DATA

    reMarkable is responsible for processing the personal data provided by the Customer in relation to the purchase of the Product. The data is processed only to allow reMarkable to fulfill its obligations pursuant to these Terms, and will not be disclosed to third parties unless such disclosure is necessary in order to allow the seller to enter into the agreement with the Customer or if required by law.

    For further information on reMarkable’ s processing of personal data, including information about your rights as registered, please refer to reMarkable’ s Privacy Protection Statement, which is available at remarkable.com/legal/privacy-policy or here.

    10. COMPLAINTS AND DISPUTE RESOLUTION

    If the Customer is dissatisfied with or wishes to make a complaint in relation to the Product, reMarkable’ s Customer Service may be contacted by use of an electronic form on our webpage.

    If a Customer wants an additional copy of the Terms that the customer has accepted, reMarkable will submit this to the Customer upon request.

    These Terms and the purchase of the Product shall be governed by and construed in accordance with the laws of Norway. Any disputes shall be referred to and finally resolved by the courts of Norway. The legal venue shall be Oslo City Court.

    TO THE FULLEST EXTENT PERMITTED BY LAW BUT SUBJECT ALWAYS TO CLAUSE 6, IN NO EVENT SHALL REMARKABLE BE LIABLE TO THE CUSTOMER FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES (INCLUDING LOST PROFITS, LOSS OF DATA OR INTERRUPTION IN USE), OR PUNITIVE OR EXEMPLARY DAMAGES. IN ANY CASE, REMARKABLE’S MAXIMUM AGGREGATE LIABILITY TO A CUSTOMER FOR CLAIMS OF ANY KIND, INCLUDING CLAIMS BASED IN CONTRACT, WARRANTY, TORT, STRICT LIABILITY, STATUTE OR OTHERWISE, SHALL BE LIMITED TO THE SUM PAID TO REMARKABLE FOR THE PRODUCT IN QUESTION.

    11. CONTACT

    The seller and supplier of the Product is reMarkable AS, organization number 917 352 836.

    reMarkable is registered in the Register of Business Enterprises in Norway.

    reMarkable’s contact information is:

    Address: Biermanns gate 6, 0473 Oslo, Norway

    E-mail: support@remarkable.com

    Phone no.: 0047 23 65 24 40

     

  • Canada

     

    ORDERS PLACED AFTER JUNE 25TH 2018

    ORDERS PLACED AFTER DECEMBER 22ND 2017

    ORDERS PLACED BEFORE DECEMBER 22ND 2017

     

     

    Orders placed after June 25th 2018

    TERMS AND CONDITIONS FOR PURCHASE OF PAPER TABLET AND ACCESSORIES

    reMarkable AS, organization number 917 352 836 MVA, (“reMarkable”) has developed and sells computer tablets and accessories. The tablets are connected to software through an Internet-based cloud service (the "Cloud Service") that allows users to automatically and securely back up and synchronize their work between different devices (such as computers, mobile phones etc.).  In order to use the tablets the customer must purchase or have access to a tablet and in addition enter into a separate subscription agreement which gives the customer access to the Cloud Service (the “Subscription Agreement”). The tablet, as well as all accessories sold with the tablet or separately, are sold pursuant to these terms and conditions for purchase (the “Terms”).
    
    The Customer acknowledges to have read and understood the Terms. These Terms constitutes a binding agreement when the Customer has accepted the Terms through the ordering process of the Product, subject to confirmation by reMarkable as mentioned in clause 2 below.
    
    References in the Terms to “Customer” shall mean the person stated as “buyer” in the online order form available at reMarkable’s website.
    
    The Customer acknowledges that in order to get access to the Cloud Service the Customer must purchase a tablet. The Customer further acknowledges that use of the cloud solution requires a valid Subscription Agreement. A standard subscription to the Cloud Service (“Standard Subscription”) is provided free of charge to the Customer upon the purchase of the tablet. reMarkable may in the future offer to its customers an upgraded Cloud Service with additional features (“Premium Subscription”). Should the Customer wish to upgrade his or her Standard Subscription to a Premium Subscription, reMarkable may charge the Customer a subscription fee. Any such subscription fee will be paid for by the Customer in addition to the purchase price for the tablet in accordance with the Subscription Agreement applicable to such Premium Subscription. Any such terms and conditions and pricing information applicable to the Cloud Service will be made available on remarkable.com.
    
    

    1. DESCRIPTION OF THE PRODUCT

    The description of the tablet and accessories, referred to as the (“Product”) in the following, is described on reMarkable’s website remarkable.com. reMarkable is obligated to deliver the Product to the Customer in accordance with the description.
    
    

    2. CONTRACT FORMATION

    The Terms becomes binding on the Customer when the Customer has completed the order at reMarkable’s website. The purchase becomes binding upon reMarkable once reMarkable has sent an order confirmation to the Customer after having received the order.
    
    All orders are subject to acceptance by reMarkable at its discretion. If reMarkable refuses to accept an order, it shall inform the Customer of such refusal by e-mail within one week after the order was submitted.
    
    Regardless of the foregoing, an agreement will not be binding on either party if the offer from reMarkable provided to the Customer in the ordering process or the Customer’s order contains a typing error, and the other party knew or should have known that such error existed, or if the Customer has provided incorrect payment or delivery information.
    
    

    3. PRICE AND PAYMENT TERMS

    The total purchase price for the Product is displayed in the ordering process. The Product is paid in advance and otherwise in accordance with the payment option chosen by the Customer in the ordering process. All prices are quoted in US Dollar, and include shipping and other fees. However, local sales taxes, goods and services taxes and duties may apply in your jurisdiction.
    
    After the order is placed a confirmation that the agreement is entered into will be sent to the e-mail address provided by the Customer in the ordering process. The Customer will also receive a copy of these Terms.
    
    

    4. DELIVERY

    The product is shipped to the Customer in accordance with the shipping option chosen by the Customer in the ordering process. The cost of shipping is detailed in the ordering process.
    
    The estimated dispatch and delivery date will be stated in the ordering process on reMarkable’s website. The delivery date will depend on the selected shipping option and delivery point, as well as the time of payment. The Customer acknowledges that delays to the estimated dispatch and delivery date may occur. reMarkable shall not be held liable for delays to the estimated delivery date provided the Product is delivered within 60 days of such estimated delivery date.
    
    The product must be delivered to the delivery address specified by the Customer in the order form. The Customer is responsible for ensuring that the correct address is registered at all times, and reMarkable shall not be liable for any loss resulting from the Customer’s failure to update his delivery address.
    
    Delivery has occurred when the Customer, or her/his representative, has taken possession of the Product. The risk of the Product passes to the Customer when she/he or her/his representative has received the Product. If the Product is not collected or received on time, and if this is due to the Customer or circumstances related to the Customer, the risk passes to the Customer when the item is at his disposal and the failure to take possession of the Product constitutes a breach of contract by the Customer. ReMarkable reserves the right to charge the Customer for extra shipment costs due to Customer’s failure to collect the Products in time.
    
    

    5. CANCELLATIONS; RETURNS

    The Customer may cancel the order as long as Customer’s request is made prior to shipment. .
    
    You are not required to provide a reason for the cancellation. If you wish to cancel, complete the attached standard cancellation form and submit the form to us by uploading an electronic form on our website or by e-mail.
    
    If the Customer cancels an order, any Subscription Agreement between reMarkable and the Customer will automatically be terminated.
    
    You may request to return any unused Products for a full refund within thirty (30) days from purchase date. This right does not apply to any Products that have been used, or are stated by us to be non-returnable, including any items or goods that have been personalized or modified in accordance with your instructions. The Products must be fully returned in the original packaging with the applicable proof of purchase and you will be responsible for the cost of returning the goods to us. If, on return to us, it is determined that the Products have been used, damaged, are missing components, or are not in a resalable condition we may charge a 15% restocking fee, or otherwise reduce the amount of your refund to take account of this damage, use, or missing components.

    If your order is submitted between November 22, 2019 and December 3, 2019 3 AM EST, the return period in this section 5 is extended from 30 days to 45 days.

    6. DELAY AND DEFECTIVE DELIVERY – THE CUSTOMER’S RIGHTS AND DEADLINE FOR COMPLAINTS

    In the event of a defective delivery or a delayed delivery in accordance with clause 4 above, the Customer may claim the remedies available in accordance with applicable consumer purchasing legislation, including fulfillment of the contract, rectification, delivery of substitute goods or price reduction, termination or compensation. Defective Products may be replaced with refurbished Products if the defective Product was purchased at least 4 months prior to the claim.
    
    If there is a defect in the delivered Product, the consumer must, within a reasonable time after he or she discovered or should have discovered such defect, inform the seller that he or she will make a claim. Claims relating to defective Products must be made no later than one year after the consumer took possession of the Product, and the Customer must provide proof of the original purchase of the Product from reMarkable.
    
    OTHER THAN AS EXPRESSLY SET OUT HEREIN, REMARKABLE MAKES NO OTHER WARRANTY TO CUSTOMER, EITHER EXPRESS OR IMPLIED, WITH RESPECT TO THE PRODUCT.  TO THE FULLEST EXTENT PERMITTED BY LAW, REMARKABLE SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
    
    

    7. END-USER CUSTOMERS ONLY

    reMarkable sells and ships Products to end-user Customers only. The Customer may not purchase Products from reMarkable for resale, and reMarkable reserves the right to refuse, cancel or delay the Customer's order if there are reasonable grounds to believe the Product is not being purchase for end use. Further, any rights pertaining to Customer under these Terms may only be invoked by the end-user being the Customer, and not by any entity or individual acquiring the Product by resale or otherwise from the Customer or other third parties.
    
    

    8. SELLER’S RIGHTS IN THE EVENT OF DEFAULT BY THE CUSTOMER

    In the case of non-payment under clause 3 or other breach by the Customer, including if a payment is rejected by the payment agent or the Customer’s bank or if a payment is disputed or recalled by the Customer’s bank, etc., reMarkable will retain the goods until payment is completed.
    
    reMarkable may cancel the purchase due to late payment or other breach of contract if the breach of contract is material. A payment delay exceeding 30 days is considered to be a material breach of contract.
    
    reMarkable may maintain the purchase and require the Customer to pay the purchase price. If the Customer does not pay the purchase price pursuant to the agreement, reMarkable may claim interest on the purchase price pursuant to the Act relating to Interest on Overdue Payments. In the case of non-payment, the claim may be sent to a debt collection entity, subject to prior notice to the Customer. The Customer can then be held liable for a fee pursuant to the Debt Collection Act.
    
    reMarkable may also claim compensation for the loss reMarkable suffers as a result of a breach on the part of the Customer.
    
    

    9. PERSONAL DATA

    reMarkable is responsible for processing the personal data provided by the Customer in relation to the purchase of the Product. The data is processed only to allow reMarkable to fulfill its obligations pursuant to these Terms, and will not be disclosed to third parties unless such disclosure is necessary in order to allow the seller to enter into the agreement with the Customer or if required by law.
    
    For further information on reMarkable’ s processing of personal data, including information about your rights as registered, please refer to reMarkable’ s Privacy Protection Statement, which is available at remarkable.com/legal/privacy-policy or here.
    
    

    10. COMPLAINTS AND DISPUTE RESOLUTION

    If the Customer is dissatisfied with or wishes to make a complaint in relation to the Product, reMarkable’ s Customer Service may be contacted by use of an electronic form on our webpage.
    
    If a Customer wants an additional copy of the Terms that the customer has accepted, reMarkable will submit this to the Customer upon request.
    
    These Terms and the purchase of the Product shall be governed by and construed in accordance with the laws of Norway. Any disputes shall be referred to and finally resolved by the courts of Norway. The legal venue shall be Oslo City Court.
    
    IN NO EVENT SHALL REMARKABLE BE LIABLE TO THE CUSTOMER FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTIAL OR INDIRECT DAMAGES (INCLUDING LOST PROFITS, LOSS OF DATA OR INTERRUPTION IN USE), OR PUNITIVE OR EXEMPLARY DAMAGES.  IN ANY CASE, REMARKABLE’S MAXIMUM AGGREGATE LIABILTIY TO A CUSTOMER FOR CLAIMS OF ANY KIND, INCLUDING CLAIMS BASED IN CONTRACT, WARRANTY, TORT, STRICT LIABILITY, STATUTE OR OTHERWISE, SHALL BE LIMITED TO THE SUM PAID TO REMARKABLE FOR THE PRODUCT IN QUESTION.
    
    

    11. CONTACT

    The seller and supplier of the Product is reMarkable AS, organization number 917 352 836.
    
    reMarkable is registered in the Register of Business Enterprises in Norway.
    reMarkable’s contact information is:
    Address: Biermanns gate 6, 0473 Oslo, Norway
    E-mail: sales@remarkable.com
    Phone no.: 0047 23 65 24 40 

     

     

    Orders placed after December 22nd 2017

    TERMS AND CONDITIONS FOR PURCHASE OF PAPER TABLET AND ACCESSORIES

    reMarkable AS, organization number 917 352 836 MVA, (“reMarkable”) has developed and sells computer tablets and accessories. The tablets are connected to software through an Internet-based cloud service (the "Cloud Service") that allows users to automatically and securely back up and synchronize their work between different devices (such as computers, mobile phones etc.).  In order to use the tablets the customer must purchase or have access to a tablet and in addition enter into a separate subscription agreement which gives the customer access to the Cloud Service (the “Subscription Agreement”). The tablet, as well as all accessories sold with the tablet or separately, are sold pursuant to these terms and conditions for purchase (the “Terms”).
    
    The Customer acknowledges to have read and understood the Terms. These Terms constitutes a binding agreement when the Customer has accepted the Terms through the ordering process of the Product, subject to confirmation by reMarkable as mentioned in clause 2 below.
    
    References in the Terms to “Customer” shall mean the person stated as “buyer” in the online order form available at reMarkable’s website.
    
    The Customer acknowledges that in order to get access to the Cloud Service the Customer must purchase a tablet. The Customer further acknowledges that use of the cloud solution requires a valid Subscription Agreement. A standard subscription to the Cloud Service (“Standard Subscription”) is provided free of charge to the Customer upon the purchase of the tablet. reMarkable may in the future offer to its customers an upgraded Cloud Service with additional features (“Premium Subscription”). Should the Customer wish to upgrade his or her Standard Subscription to a Premium Subscription, reMarkable may charge the Customer a subscription fee. Any such subscription fee will be paid for by the Customer in addition to the purchase price for the tablet in accordance with the Subscription Agreement applicable to such Premium Subscription. Any such terms and conditions and pricing information applicable to the Cloud Service will be made available on remarkable.com.
    
    

    1. DESCRIPTION OF THE PRODUCT

    The description of the tablet and accessories, referred to as the (“Product”) in the following, is described on remarkable.com.  reMarkable is obligated to deliver the Product to the Customer in accordance with the description.
    
    

    2. CONTRACT FORMATION

    The Terms becomes binding on the Customer when the Customer has completed the order at reMarkable’s website. The purchase becomes binding upon reMarkable once reMarkable has sent an order confirmation to the Customer after having received the order.
    
    All orders are subject to acceptance by reMarkable at its discretion. If reMarkable refuses to accept an order, it shall inform the Customer of such refusal by e-mail within one week after the order was submitted.
    
    Regardless of the foregoing, an agreement will not be binding on reMarkable if the offer from reMarkable provided to the Customer in the ordering process or the Customer’s order contains a typing error, and the other party knew or should have known that such error existed, or if the Customer has provided incorrect payment or delivery information.
    
    

    3. PRICE AND PAYMENT TERMS

    The total purchase price for the Product is displayed in the ordering process. The Product is paid in advance and otherwise in accordance with the payment option chosen by the Customer in the ordering process. All prices are quoted in US Dollar, and include shipping and other fees. However, local sales taxes, goods and services taxes and duties may apply in your jurisdiction.
    
    After the order is placed a confirmation that the agreement is entered into will be sent to the e-mail address provided by the Customer in the ordering process. The Customer will also receive a copy of these Terms.
    
    

    4. DELIVERY

    The product is shipped to the Customer in accordance with the shipping option chosen by the Customer in the ordering process. The cost of shipping is detailed in the ordering process.
    
    The estimated dispatch and delivery date will be stated in the ordering process on reMarkable’s website. The delivery date will depend on the selected shipping option and delivery point, as well as the time of payment. The Customer acknowledges that delays to the estimated dispatch and delivery date may occur. reMarkable shall not be held liable for delays to the estimated delivery date provided the Product is delivered within 60 days of such estimated delivery date.
    
    The product must be delivered to the delivery address specified by the Customer in the order form. The Customer is responsible for ensuring that the correct address is registered at all times, and reMarkable shall not be liable for any loss resulting from the Customer’s failure to update his delivery address.
    
    Delivery has occurred when the Customer, or his representative, has taken possession of the Product. The risk of the Product passes to the Customer when he or his representative has received the Product. If the Product is not collected or received on time, and if this is due to the Customer or circumstances related to the Customer, the risk passes to the Customer when the item is at his disposal and the failure to take possession of the Product constitutes a breach of contract by the Customer.  reMarkable reserves the right to charge the Customer for extra shipment costs due to Customer’s failure to collect the Products in time.
    
    

    5. CANCELLATIONS; RETURNS

    The Customer may cancel the order as long as Customer’s request is made prior to shipment. .
    
    You are not required to provide a reason for the cancellation. If you wish to cancel, complete the attached standard cancellation form and submit the form to us by uploading an electronic form on our website or by e-mail.
    
    If the Customer cancels an order, any Subscription Agreement between reMarkable and the Customer will automatically be terminated.
    
    You may request to return any unused Products for a full refund within fourteen (14) days of delivery. This right does not apply to any Products that have been used, or are stated by us to be non-returnable, including any items or goods that have been personalized or modified in accordance with your instructions. The Products must be fully returned in the original packaging with the applicable proof of purchase and you will be responsible for the cost of returning the goods to us. If, on return to us, it is determined that the Products have been used, damaged, are missing components, or are not in a resalable condition we may charge a 15% restocking fee, or otherwise reduce the amount of your refund to take account of this damage, use, or missing components.
    
    

    6. DELAY AND DEFECTIVE DELIVERY – THE CUSTOMER’S RIGHTS AND DEADLINE FOR COMPLAINTS

    In the event of a defective delivery or a delayed delivery in accordance with clause 4 above, the Customer may claim the remedies available in accordance with applicable consumer purchasing legislation, including fulfillment of the contract, rectification, delivery of substitute goods or price reduction, termination or compensation. If there is a defect in the delivered Product, the consumer must, within a reasonable time after he or she discovered or should have discovered such defect, inform the seller that he or she will make a claim. Claims relating to defective Products must be made no later than one year after the consumer took possession of the Product.
    
    OTHER THAN AS EXPRESSLY SET OUT HEREIN, REMARKABLE MAKES NO OTHER WARRANTY TO CUSTOMER, EITHER EXPRESS OR IMPLIED, WITH RESPECT TO THE PRODUCT.  TO THE FULLEST EXTENT PERMITTED BY LAW, REMARKABLE SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
    
    

    7. SELLER’S RIGHTS IN THE EVENT OF DEFAULT BY THE CUSTOMER

    In the case of non-payment under clause 3 or other breach by the Customer, including if a payment is rejected by the payment agent or the Customer’s bank or if a payment is disputed or recalled by the Customer’s bank, etc., reMarkable will retain the goods until payment is completed.
    
    reMarkable may cancel the purchase due to late payment or other breach of contract if the breach of contract is material. A payment delay exceeding 30 days is considered to be a material breach of contract.
    
    reMarkable may maintain the purchase and require the Customer to pay the purchase price. If the Customer does not pay the purchase price pursuant to the agreement, reMarkable may claim interest on the purchase price pursuant to the Act relating to Interest on Overdue Payments. In the case of non-payment, the claim may be sent to a debt collection entity, subject to prior notice to the Customer. The Customer can then be held liable for a fee pursuant to the Debt Collection Act.
    
    reMarkable may also claim compensation for the loss reMarkable suffers as a result of a breach on the part of the Customer.
    
    

    8. PERSONAL DATA

    reMarkable is responsible for processing the personal data provided by the Customer in relation to the purchase of the Product. The data is processed only to allow reMarkable to fulfill its obligations pursuant to these Terms, and will not be disclosed to third parties unless such disclosure is necessary in order to allow the seller to enter into the agreement with the Customer or if required by law.
    
    For further information on reMarkable’ s processing of personal data, including information about your rights as registered, please refer to reMarkable’ s Privacy Protection Statement, which is available at remarkable.com/legal/privacy-policy or here.
    
    

    9. COMPLAINTS AND DISPUTE RESOLUTION

    If the Customer is dissatisfied with or wishes to make a complaint in relation to the Product, reMarkable’ s Customer Service may be contacted by use of an electronic form on our webpage.
    
    If a Customer wants an additional copy of the Terms that the customer has accepted, reMarkable will submit this to the Customer upon request.
    
    These Terms and the purchase of the Product shall be governed by and construed in accordance with the laws of Norway. Any disputes shall be referred to and finally resolved by the courts of Norway. The legal venue shall be Oslo City Court.
    
    IN NO EVENT SHALL REMARKABLE BE LIABLE TO THE CUSTOMER FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTIAL OR INDIRECT DAMAGES (INCLUDING LOST PROFITS, LOSS OF DATA OR INTERRUPTION IN USE), OR PUNITIVE OR EXEMPLARY DAMAGES.  IN ANY CASE, REMARKABLE’S MAXIMUM AGGREGATE LIABILTIY TO A CUSTOMER FOR CLAIMS OF ANY KIND, INCLUDING CLAIMS BASED IN CONTRACT, WARRANTY, TORT, STRICT LIABILITY, STATUTE OR OTHERWISE, SHALL BE LIMITED TO THE SUM PAID TO REMARKABLE FOR THE PRODUCT IN QUESTION.
    
    

    10. CONTACT

    The seller and supplier of the Product is reMarkable AS, organization number 917 352 836.
    
    reMarkable is registered in the Register of Business Enterprises in Norway.
    reMarkable’s contact information is:
    Address: Biermanns gate 6, 0473 Oslo, Norway
    E-mail: sales@remarkable.com
    Phone no.: 0047 23 65 24 40 

     

     

    ORDERS PLACED BEFORE DECEMBER 22ND 2017

    For Terms and Conditions for orders placed before December 22nd 2017, contact us here. 

  • Canada - Refurbished

     

    TERMS AND CONDITIONS FOR PURCHASE OF CERTIFIED REFURBISHED PAPER TABLET AND ACCESSORIES

    reMarkable AS, organization number 917 352 836 MVA, (“reMarkable”) has developed and sells computer tablets and accessories. The tablets are connected to software through an Internet-based cloud service (the "Cloud Service") that allows users to automatically and securely back up and synchronize their work between different devices (such as computers, mobile phones etc.).  In order to use the tablets the customer must purchase or have access to a tablet and in addition enter into a separate subscription agreement which gives the customer access to the Cloud Service (the “Subscription Agreement”). The tablet, as well as all accessories sold with the tablet or separately, are sold pursuant to these terms and conditions for purchase (the “Terms”).
    
    The Customer acknowledges to have read and understood the Terms. These Terms constitutes a binding agreement when the Customer has accepted the Terms through the ordering process of the Product, subject to confirmation by reMarkable as mentioned in clause 2 below.
    
    References in the Terms to “Customer” shall mean the person stated as “buyer” in the online order form available at reMarkable’s website.
    
    The Customer acknowledges that in order to get access to the Cloud Service the Customer must purchase a tablet. The Customer further acknowledges that use of the cloud solution requires a valid Subscription Agreement. A standard subscription to the Cloud Service (“Standard Subscription”) is provided free of charge to the Customer upon the purchase of the tablet. reMarkable may in the future offer to its customers an upgraded Cloud Service with additional features (“Premium Subscription”). Should the Customer wish to upgrade his or her Standard Subscription to a Premium Subscription, reMarkable may charge the Customer a subscription fee. Any such subscription fee will be paid for by the Customer in addition to the purchase price for the tablet in accordance with the Subscription Agreement applicable to such Premium Subscription. Any such terms and conditions and pricing information applicable to the Cloud Service will be made available on remarkable.com.

    1. DESCRIPTION OF THE PRODUCT

    The description of the tablet and accessories, referred to as the (“Product”) in the following, is described on reMarkable’s website remarkable.com. reMarkable is obligated to deliver the Product to the Customer in accordance with the description.
    
    A refurbished Product is a pre-owned device. No refurbished Product is available for sale before completing the refurbishment process, whereby the Product is subject to quality and future performance inspections. Upon completion of the refurbishment process, the refurbished Product adhere to the same technical specifications and descriptions as new Products described on reMarkable’s website.

    2. CONTRACT FORMATION

    The Terms becomes binding on the Customer when the Customer has completed the order at reMarkable’s website. The purchase becomes binding upon reMarkable once reMarkable has sent an order confirmation to the Customer after having received the order.
    
    All orders are subject to acceptance by reMarkable at its discretion. If reMarkable refuses to accept an order, it shall inform the Customer of such refusal by e-mail within one week after the order was submitted.
    
    Regardless of the foregoing, an agreement will not be binding on either party if the offer from reMarkable provided to the Customer in the ordering process or the Customer’s order contains a typing error, and the other party knew or should have known that such error existed, or if the Customer has provided incorrect payment or delivery information.

    3. PRICE AND PAYMENT TERMS

    The total purchase price for the Product is displayed in the ordering process. The Product is paid in advance and otherwise in accordance with the payment option chosen by the Customer in the ordering process. All prices are quoted in US Dollars or local currency, and include shipping and other fees. Customer is responsible for any sales, duty or other governmental taxes or fees due with respect your order. By providing a credit card or other payment method that reMarkable accepts, Customer represents and warrants that Customer is authorized to use the designated payment method and that Customer permits reMarkable (or a third party payment processor) to charge Customer’s payment method for the total amount of Customer’s order (including any applicable taxes and other charges). If the payment method cannot be verified, is invalid or is otherwise not acceptable, your order may be suspended or cancelled.  Customer must resolve any problem reMarkable encounters in order to proceed with Customer’s order.
    
    After the order is placed a confirmation that the agreement is entered into will be sent to the e-mail address provided by the Customer in the ordering process. The Customer will also receive a copy of these Terms.

    4. DELIVERY

    The product is shipped to the Customer in accordance with the shipping option chosen by the Customer in the ordering process. The cost of shipping is detailed in the ordering process.
    
    The estimated dispatch and delivery date will be stated in the ordering process on reMarkable’s website. The delivery date will depend on the selected shipping option and delivery point, as well as the time of payment. The Customer acknowledges that delays to the estimated dispatch and delivery date may occur. reMarkable shall not be held liable for delays to the estimated delivery date provided the Product is delivered within 60 days of such estimated delivery date.
    
    The product must be delivered to the delivery address specified by the Customer in the order form. The Customer is responsible for ensuring that the correct address is registered at all times, and reMarkable shall not be liable for any loss resulting from the Customer’s failure to update his delivery address.
    
    Delivery has occurred when the Customer, or her/his representative, has taken possession of the Product. The risk of the Product passes to the Customer when she/he or her/his representative has received the Product. If the Product is not collected or received on time, and if this is due to the Customer or circumstances related to the Customer, the risk passes to the Customer when the item is at his disposal and the failure to take possession of the Product constitutes a breach of contract by the Customer. ReMarkable reserves the right to charge the Customer for extra shipment costs due to Customer’s failure to collect the Products in time.

    5. CANCELLATIONS; RETURNS

    The Customer may cancel the order as long as Customer’s request is granted prior to shipment. You are not required to provide a reason for the cancellation. If the Customer cancels an order, any Subscription Agreement between reMarkable and the Customer will automatically be terminated.
    
    You may request to return Products in like new condition for a full refund within thirty (30) days from purchase date. This right does not apply to any Products that have been abnormally used, damaged by you or others, or are stated by us to be non-returnable, including any items or goods that have been personalized or modified in accordance with your instructions. The Products must be fully returned in the original packaging with the applicable proof of purchase and you will be responsible for the cost of returning the goods to us. If, on return to us, it is determined that the Products have been abnormally used, damaged, are missing components, or are not in a resalable condition we may charge a 15% restocking fee, or otherwise reduce the amount of your refund to take account of this damage, use, or missing components.

    If your order is submitted between November 22, 2019 and December 3, 2019 3 AM EST, the return period in this section 5 is extended from 30 days to 45 days.

    6. DELAY AND DEFECTIVE DELIVERY – THE CUSTOMER’S RIGHTS AND DEADLINE FOR COMPLAINTS

    In the event of a defective delivery or a delayed delivery in accordance with clause 4 above, the Customer may claim the remedies available in accordance with applicable consumer purchasing legislation, including fulfillment of the contract, rectification, delivery of substitute goods or price reduction, termination or compensation.
    
    If there is a defect in the delivered Product, the consumer must, within a reasonable time after he or she discovered or should have discovered such defect, inform the seller that he or she will make a claim. Claims relating to defective Products must be made no later than one year after the consumer took possession of the Product, and the Customer must provide proof of the original purchase of the Product from reMarkable.
    
    OTHER THAN AS EXPRESSLY SET OUT HEREIN, REMARKABLE MAKES NO OTHER WARRANTY TO CUSTOMER, EITHER EXPRESS OR IMPLIED, WITH RESPECT TO THE PRODUCT.  TO THE FULLEST EXTENT PERMITTED BY LAW, REMARKABLE SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

    7. END-USER CUSTOMERS ONLY

    reMarkable sells and ships Products to end-user Customers only. The Customer may not purchase Products from reMarkable for resale, and reMarkable reserves the right to refuse, cancel or delay the Customer's order if there are reasonable grounds to believe the Product is not being purchase for end use. Further, any rights pertaining to Customer under these Terms may only be invoked by the end-user being the Customer, and not by any entity or individual acquiring the Product by resale or otherwise from the Customer or other third parties.

    8. SELLER’S RIGHTS IN THE EVENT OF DEFAULT BY THE CUSTOMER

    In the case of non-payment under clause 3 or other breach by the Customer, including if a payment is rejected by the payment agent or the Customer’s bank or if a payment is disputed or recalled by the Customer’s bank, etc., reMarkable will retain the goods until payment is completed.
    
    reMarkable may cancel the purchase due to late payment or other breach of contract if the breach of contract is material. A payment delay exceeding 30 days is considered to be a material breach of contract.
    
    reMarkable may maintain the purchase and require the Customer to pay the purchase price. If the Customer does not pay the purchase price pursuant to the agreement, reMarkable may claim interest on the purchase price pursuant to the Act relating to Interest on Overdue Payments. In the case of non-payment, the claim may be sent to a debt collection entity, subject to prior notice to the Customer. The Customer can then be held liable for a fee pursuant to the Debt Collection Act.
    
    reMarkable may also claim compensation for the loss reMarkable suffers as a result of a breach on the part of the Customer.

    9. PERSONAL DATA

    reMarkable is responsible for processing the personal data provided by the Customer in relation to the purchase of the Product. The data is processed only to allow reMarkable to fulfill its obligations pursuant to these Terms, and will not be disclosed to third parties unless such disclosure is necessary in order to allow the seller to enter into the agreement with the Customer or if required by law.
    
    For further information on reMarkable’ s processing of personal data, including information about your rights as registered, please refer to reMarkable’ s Privacy Protection Statement, which is available at remarkable.com/legal/privacy-policy or here.

    10. COMPLAINTS AND DISPUTE RESOLUTION

    If the Customer is dissatisfied with or wishes to make a complaint in relation to the Product, reMarkable’ s Customer Service may be contacted by use of an electronic form on our webpage.
    
    If a Customer wants an additional copy of the Terms that the customer has accepted, reMarkable will submit this to the Customer upon request.
    
    These Terms and the purchase of the Product shall be governed by and construed in accordance with the laws of Norway. Any disputes shall be referred to and finally resolved by the courts of Norway. The legal venue shall be Oslo City Court.
    
    IN NO EVENT SHALL REMARKABLE BE LIABLE TO THE CUSTOMER FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTIAL OR INDIRECT DAMAGES (INCLUDING LOST PROFITS, LOSS OF DATA OR INTERRUPTION IN USE), OR PUNITIVE OR EXEMPLARY DAMAGES.  IN ANY CASE, REMARKABLE’S MAXIMUM AGGREGATE LIABILTIY TO A CUSTOMER FOR CLAIMS OF ANY KIND, INCLUDING CLAIMS BASED IN CONTRACT, WARRANTY, TORT, STRICT LIABILITY, STATUTE OR OTHERWISE, SHALL BE LIMITED TO THE SUM PAID TO REMARKABLE FOR THE PRODUCT IN QUESTION.

    11. CONTACT

    The seller and supplier of the Product is reMarkable AS, organization number 917 352 836.
    
    reMarkable is registered in the Register of Business Enterprises in Norway.
    reMarkable’s contact information is:
    Address: Biermanns gate 6, 0473 Oslo, Norway
    E-mail: support@remarkable.com
    Phone no.: 0047 23 65 24 40 

     

  • EEA and Switzerland

     

    ORDERS PLACED AFTER JUNE 25TH 2018

    ORDERS PLACED AFTER DECEMBER 22ND 2017

    ORDERS PLACED BEFORE DECEMBER 22ND 2017

     

     

    ORDERS PLACED AFTER JUNE 25TH 2018 

    TERMS AND CONDITIONS FOR PURCHASE OF PAPER TABLET AND ACCESSORIES

    reMarkable AS, organization number 917 352 836 MVA, (“reMarkable”) has developed and sells computer tablets and accessories. The tablets are connected to software through an Internet-based cloud service (the "Cloud Service") that allows users to automatically and securely back up and synchronize their work between different devices (such as computers, mobile phones etc.). In order to use the tablets the customer must purchase or have access to a tablet and in addition enter into a separate subscription agreement which gives the customer access to the Cloud Service (the “Subscription Agreement”). The tablet, as well as all accessories sold with the tablet or separately, are sold pursuant to these terms and conditions for purchase (the “Terms”).
    
    The Customer acknowledges to have read and understood the Terms. These Terms constitutes a binding agreement when the Customer has accepted the Terms through the ordering process of the Product, subject to confirmation by reMarkable as mentioned in clause 2 below.
    
    References in the Terms to “Customer” shall mean the person stated as “buyer” in the online order form available at reMarkable’s website.
    
    The Customer acknowledges that in order to get access to the Cloud Service the Customer must purchase a tablet. The Customer further acknowledges that use of the cloud solution requires a valid Subscription Agreement. A standard subscription to the Cloud Service (“Standard Subscription”) is provided free of charge to the Customer upon the purchase of the tablet. reMarkable may in the future offer to its customers an upgraded Cloud Service with additional features (“Premium Subscription”). Should the Customer wish to upgrade his or her Standard Subscription to a Premium Subscription, reMarkable may charge the Customer a subscription fee. Any such subscription fee will be paid for by the Customer in addition to the purchase price for the tablet in accordance with the Subscription Agreement applicable to such Premium Subscription. Any such terms and conditions and pricing information applicable to the Cloud Service will be made available on reMarkable.com.
    
    

    DESCRIPTION OF THE PRODUCT

    The description of the tablet and accessories, referred to as the (“Product”) in the following, is described on remarkable.com reMarkable is obligated to deliver the Product to the Customer in accordance with the description.
    
    

    CONTRACT FORMATION

    The Terms becomes binding on the Customer when the Customer has completed the order at reMarkable’s website. The purchase becomes binding upon reMarkable once reMarkable has sent an order confirmation to the Customer after having received the order.
    
    All orders are subject to acceptance by reMarkable at its discretion. If reMarkable refuses to accept an order, it shall inform the Customer of such refusal by e-mail within one month after the order was submitted.
    
    Regardless of the foregoing, an agreement will not be binding on either party if the offer from reMarkable provided to the Customer in the ordering process or the Customer’s order contains a typing error, and the other party knew or should have known that such error existed, or if the Customer has provided incorrect payment or delivery information.
    
    

    PRICE AND PAYMENT TERMS

    The total purchase price for the Product is displayed in the ordering process. The Product is paid in advance and otherwise in accordance with the payment option chosen by the Customer in the ordering process. All prices are quoted in US Dollar or applicable local currency, and include shipping and other fees. However, local VAT and duties may apply in your jurisdiction.
    
    For customers in Denmark, Finland, Germany, Norway, and Sweden, we also offer the following payment options as of June 12th 2018: i) pay later or ii) slice it. These payments options are provided in cooperation with Klarna Bank AB and payment is to be made to Klarna if either of these options are choosen during the ordering process. Klarna's user terms are available here.
    
    After the order is placed a confirmation that the agreement is entered into will be sent to the e-mail address provided by the Customer in the ordering process. The Customer will also receive a copy of these Terms.
    
    

    DELIVERY

    The product is shipped to the Customer in accordance with the shipping option chosen by the Customer in the ordering process. The cost of shipping is detailed in the ordering process.
    
    The estimated dispatch and delivery date will be stated in the ordering process on reMarkable’s website. The delivery date will depend on the selected shipping option and delivery point, as well as the time of payment. The Customer acknowledges that delays to the estimated dispatch and delivery date may occur. reMarkable shall not be held liable for delays to the estimated delivery date provided the Product is delivered within 60 days of such estimated delivery date.
    
    The product must be delivered to the delivery address specified by the Customer in the order form. The Customer is responsible for ensuring that the correct address is registered at all times, and reMarkable shall not be liable for any loss resulting from the Customer’s failure to update his delivery address.
    
    Delivery has occurred when the Customer, or her/his representative, has taken possession of the Product. The risk of the Product passes to the Customer when she/he or her/his representative has received the Product. If the Product is not collected or received on time, and if this is due to the Customer or circumstances related to the Customer, the risk passes to the Customer when the item is at his disposal and the failure to take possession of the Product constitutes a breach of contract by the Customer. reMarkable reserves the right to charge the Customer for extra shipment costs due to Customer’s failure to collect the Products in time.
    
    

    RIGHT TO CANCEL

    The Customer has the right to request a cancellation of the order within 30 calendar days of entering into the agreement (the “Cancellation Period”). If you choose to cancel the agreement during the Cancellation Period you are entitled to a full refund of the purchase price, but you will lose access to the cloud service.

    If your order is submitted between November 22, 2019 and December 3, 2019 9 AM CET, the cancellation period in this section is extended from 30 days to 45 days.

    You are not required to provide a reason for the cancellation. If you wish to use the right to cancel, you complete the attached standard cancellation form and submit the form to us by uploading an electronic form on our website, by e-mail or by post. See clause 11 below. This cancellation form has to be submitted to reMarkable prior to the return shipment. More information on the right to cancel as well as our standard cancellation form is attached to these Terms as Appendix 1.
    
    A cancellation notice received after the Cancellation period is not eligible for a refund.
    
    If the Customer makes use of his right to cancel, any Subscription Agreement will automatically be terminated.
    
    

    DELAY AND DEFECTIVE DELIVERY – THE CUSTOMER’S RIGHTS AND DEADLINE FOR COMPLAINTS

    In the event of a defective delivery or a delayed delivery in accordance with clause 4 above, the Customer may claim the remedies available in accordance with applicable consumer purchasing legislation, including (if and as provided for by applicable laws) fulfillment of the contract, rectification, delivery of substitute goods or price reduction, termination or compensation. Defective Products may be replaced with refurbished Products if the defective Product was purchased at least 4 months prior to the claim.
    
    If there is a defect in the delivered Product, the consumer must, within a reasonable time after he or she discovered or should have discovered such defect, inform the seller that he or she will make a claim. Claims relating to defective Products must be made no later than two years after the consumer took possession of the Product, and the Customer must provide proof of the original purchase of the Product from reMarkable.
    
    To the extent permitted by applicable laws, reMarkable excludes its liability for any indirect or consequential damages caused by any defect or delay, except for damages caused intentionally or by gross negligence.
    
    

    END-USER CUSTOMERS ONLY

    reMarkable sells and ships Products to end-user Customers only. The Customer may not purchase Products from reMarkable for resale, and reMarkable reserves the right to refuse, cancel or delay the Customer's order if there are reasonable grounds to believe the Product is not being purchase for end use.
    
    Further, any rights pertaining to Customer under these Terms may only be invoked by the end-user being the Customer, and not by any entity or individual acquiring the Product by resale or otherwise from the Customer or other third parties.
    
    

    SELLER’S RIGHTS IN THE EVENT OF DEFAULT BY THE CUSTOMER

    In the case of non-payment under clause 3 or other breach by the Customer, including if a payment is rejected by the payment agent or the Customer’s bank or if a payment is disputed or recalled by the Customer’s bank, etc., reMarkable will retain the goods until payment is completed.
    
    reMarkable may cancel the purchase due to late payment or other breach of contract if the breach of contract is material. A payment delay exceeding 30 days is considered to be a material breach of contract.
    
    reMarkable may maintain the purchase and require the Customer to pay the purchase price. If the Customer does not pay the purchase price pursuant to the agreement, reMarkable may claim interest on the purchase price pursuant to applicable law. In the case of non-payment, the claim may be sent to a debt collection entity, subject to prior notice to the Customer. The Customer can then be held liable for a fee in accordance with applicable law.
    
    reMarkable may also claim compensation for the loss reMarkable suffers as a result of a breach on the part of the Customer.
    
    

    PERSONAL DATA

    reMarkable is responsible for processing the personal data provided by the Customer in relation to the purchase of the Product. The data is processed only to allow reMarkable to fulfill its obligations pursuant to these Terms, and will not be disclosed to third parties unless such disclosure is necessary in order to allow the seller to enter into the agreement with the Customer or if required by law.
    
    For further information on reMarkable’ s processing of personal data, including information about your rights as registered, please refer to reMarkable’ s Privacy Protection Statement, which is available at https://remarkable.com/legal or here.
    
    

    COMPLAINTS AND DISPUTE RESOLUTION

    If the Customer is dissatisfied with or wishes to make a complaint in relation to the Product, reMarkable’ s Customer Service may be contacted by use of an electronic form on our website.
    
    If a Customer wishes to obtain an additional copy of the Terms that the customer has accepted, reMarkable will submit this to the Customer upon request.
    
    These Terms and the purchase of the Product shall be governed by and construed in accordance with the laws of Norway. Any disputes shall be referred to and finally resolved by the courts of Norway. The legal venue shall be Oslo City Court.
    
    

    CONTACT

    The seller and supplier of the Product is reMarkable AS, organization number 917 352 836.
    reMarkable is registered in the Register of Business Enterprises in Norway.
    reMarkable’s contact information is:
    Address: Biermanns gate 6, 0473 Oslo, Norway
    E-mail: sales@remarkable.com
    Phone no.: 0047 23 65 24 40 

     

     

     

    ORDERS PLACED AFTER DECEMBER 22ND 2017

    TERMS AND CONDITIONS FOR PURCHASE OF PAPER TABLET AND ACCESSORIES

    reMarkable AS, organization number 917 352 836 MVA, (“reMarkable”) has developed and sells computer tablets and accessories. The tablets are connected to software through an Internet-based cloud service (the "Cloud Service") that allows users to automatically and securely back up and synchronize their work between different devices (such as computers, mobile phones etc.). In order to use the tablets the customer must purchase or have access to a tablet and in addition enter into a separate subscription agreement which gives the customer access to the Cloud Service (the “Subscription Agreement”). The tablet, as well as all accessories sold with the tablet or separately, are sold pursuant to these terms and conditions for purchase (the “Terms”).
    
    The Customer acknowledges to have read and understood the Terms. These Terms constitutes a binding agreement when the Customer has accepted the Terms through the ordering process of the Product, subject to confirmation by reMarkable as mentioned in clause 2 below.
    
    References in the Terms to “Customer” shall mean the person stated as “buyer” in the online order form available at reMarkable’s website.
    
    The Customer acknowledges that in order to get access to the Cloud Service the Customer must purchase a tablet. The Customer further acknowledges that use of the cloud solution requires a valid Subscription Agreement. A standard subscription to the Cloud Service (“Standard Subscription”) is provided free of charge to the Customer upon the purchase of the tablet. reMarkable may in the future offer to its customers an upgraded Cloud Service with additional features (“Premium Subscription”). Should the Customer wish to upgrade his or her Standard Subscription to a Premium Subscription, reMarkable may charge the Customer a subscription fee. Any such subscription fee will be paid for by the Customer in addition to the purchase price for the tablet in accordance with the Subscription Agreement applicable to such Premium Subscription. Any such terms and conditions and pricing information applicable to the Cloud Service will be made available on reMarkable.com.
    
    

    DESCRIPTION OF THE PRODUCT

    The description of the tablet and accessories, referred to as the (“Product”) in the following, is described on remarkable.com reMarkable is obligated to deliver the Product to the Customer in accordance with the description.
    
    

    CONTRACT FORMATION

    The Terms becomes binding on the Customer when the Customer has completed the order at reMarkable’s website. The purchase becomes binding upon reMarkable once reMarkable has sent an order confirmation to the Customer after having received the order.
    
    All orders are subject to acceptance by reMarkable at its discretion. If reMarkable refuses to accept an order, it shall inform the Customer of such refusal by e-mail within one month after the order was submitted.
    
    Regardless of the foregoing, an agreement will not be binding on reMarkable if the offer from reMarkable provided to the Customer in the ordering process or the Customer’s order contains a typing error, and the other party knew or should have known that such error existed, or if the Customer has provided incorrect payment or delivery information.
    
    

    PRICE AND PAYMENT TERMS

    The total purchase price for the Product is displayed in the ordering process. The Product is paid in advance and otherwise in accordance with the payment option chosen by the Customer in the ordering process. All prices are quoted in US Dollar or applicable local currency, and include shipping and other fees. However, local VAT and duties may apply in your jurisdiction.
    
    For customers in Denmark, Finland, Germany, Norway, and Sweden, we offer the the following payment options as of June 12th 2018: i) pay later or ii) slice it. These payments options are provided in cooperation with Klarna Bank AB and payment is to be made to Klarna if either of these options are choosen during the ordering process. Klarna's user terms are available here.
    
    After the order is placed a confirmation that the agreement is entered into will be sent to the e-mail address provided by the Customer in the ordering process. The Customer will also receive a copy of these Terms.
    
    

    DELIVERY

    The product is shipped to the Customer in accordance with the shipping option chosen by the Customer in the ordering process. The cost of shipping is detailed in the ordering process.
    
    The estimated dispatch and delivery date will be stated in the ordering process on reMarkable’s website. The delivery date will depend on the selected shipping option and delivery point, as well as the time of payment. The Customer acknowledges that delays to the estimated dispatch and delivery date may occur. reMarkable shall not be held liable for delays to the estimated delivery date provided the Product is delivered within 60 days of such estimated delivery date.
    
    The product must be delivered to the delivery address specified by the Customer in the order form. The Customer is responsible for ensuring that the correct address is registered at all times, and reMarkable shall not be liable for any loss resulting from the Customer’s failure to update his delivery address.
    
    Delivery has occurred when the Customer, or his representative, has taken possession of the Product. The risk of the Product passes to the Customer when he or his representative has received the Product. If the Product is not collected or received on time, and if this is due to the Customer or circumstances related to the Customer, the risk passes to the Customer when the item is at his disposal and the failure to take possession of the Product constitutes a breach of contract by the Customer. reMarkable reserves the right to charge the Customer for extra shipment costs due to Customer’s failure to collect the Products in time.
    
    

    RIGHT TO CANCEL

    The Customer has the right to request a cancellation of the order within 14 days of entering into the agreement (the “Cancellation Period”). If you choose to cancel the agreement you are entitled to a full refund of the purchase price, but you will lose access to the Cloud Service.
    
    You are not required to provide a reason for the cancellation. If you wish to use the right to cancel, you or complete the attached standard cancellation form and submit the form to us by uploading an electronic form on our website, by e-mail or by post in accordance with clause 11 below. More information on the right to cancel as well as our standard cancellation form is attached to these Terms as Appendix 1.
    
    If the Customer makes use of his right to cancel, any Subscription Agreement will automatically be terminated.
    
    

    DELAY AND DEFECTIVE DELIVERY – THE CUSTOMER’S RIGHTS AND DEADLINE FOR COMPLAINTS

    In the event of a defective delivery or a delayed delivery in accordance with clause 4 above, the Customer may claim the remedies available in accordance with applicable consumer purchasing legislation, including (if and as provided for by applicable laws) fulfillment of the contract, rectification, delivery of substitute goods or price reduction, termination or compensation. If there is a defect in the delivered Product, the consumer must, within a reasonable time after he or she discovered or should have discovered such defect, inform the seller that he or she will make a claim. Claims relating to defective Products must be made no later than two years after the consumer took possession of the Product.
    
    To the extent permitted by applicable laws, reMarkable excludes its liability for any indirect or consequential damages caused by any defect or delay, except for damages caused intentionally or by gross negligence.
    
    

    SELLER’S RIGHTS IN THE EVENT OF DEFAULT BY THE CUSTOMER

    In the case of non-payment under clause 3 or other breach by the Customer, including if a payment is rejected by the payment agent or the Customer’s bank or if a payment is disputed or recalled by the Customer’s bank, etc., reMarkable will retain the goods until payment is completed.
    
    reMarkable may cancel the purchase due to late payment or other breach of contract if the breach of contract is material. A payment delay exceeding 30 days is considered to be a material breach of contract.
    
    reMarkable may maintain the purchase and require the Customer to pay the purchase price. If the Customer does not pay the purchase price pursuant to the agreement, reMarkable may claim interest on the purchase price pursuant to applicable law. In the case of non-payment, the claim may be sent to a debt collection entity, subject to prior notice to the Customer. The Customer can then be held liable for a fee in accordance with applicable law.
    
    reMarkable may also claim compensation for the loss reMarkable suffers as a result of a breach on the part of the Customer.
    
    

    PERSONAL DATA

    reMarkable is responsible for processing the personal data provided by the Customer in relation to the purchase of the Product. The data is processed only to allow reMarkable to fulfill its obligations pursuant to these Terms, and will not be disclosed to third parties unless such disclosure is necessary in order to allow the seller to enter into the agreement with the Customer or if required by law.
    
    For further information on reMarkable’ s processing of personal data, including information about your rights as registered, please refer to reMarkable’ s Privacy Protection Statement, which is available at https://remarkable.com/legal or here.
    
    

    COMPLAINTS AND DISPUTE RESOLUTION

    If the Customer is dissatisfied with or wishes to make a complaint in relation to the Product, reMarkable’ s Customer Service may be contacted by use of an electronic form on our webpage.
    
    If a Customer wishes to obtain an additional copy of the Terms that the customer has accepted, reMarkable will submit this to the Customer upon request.
    
    These Terms and the purchase of the Product shall be governed by and construed in accordance with the laws of Norway. Any disputes shall be referred to and finally resolved by the courts of Norway. The legal venue shall be Oslo City Court.
    
    

    CONTACT

    The seller and supplier of the Product is reMarkable AS, organization number 917 352 836.
    reMarkable is registered in the Register of Business Enterprises in Norway.
    reMarkable’s contact information is:
    Address: Biermanns gate 6, 0473 Oslo Norway
    E-mail: sales@remarkable.com
    Phone no.: 0047 23 65 24 40 

     

     

    ORDERS PLACED BEFORE DECEMBER 22ND 2017

    For Terms and Conditions for orders placed before December 22nd 2017, contact us here.

  • EEA and Switzerland - Refurbished

     

    TERMS AND CONDITIONS FOR PURCHASE OF PAPER TABLET AND ACCESSORIES

    reMarkable AS, organization number 917 352 836 MVA, (“reMarkable”) has developed and sells computer tablets and accessories. The tablets are connected to software through an Internet-based cloud service (the "Cloud Service") that allows users to automatically and securely back up and synchronize their work between different devices (such as computers, mobile phones etc.). In order to use the tablets the customer must purchase or have access to a tablet and in addition enter into a separate subscription agreement which gives the customer access to the Cloud Service (the “Subscription Agreement”). The tablet, as well as all accessories sold with the tablet or separately, are sold pursuant to these terms and conditions for purchase (the “Terms”).
    
    The Customer acknowledges to have read and understood the Terms. These Terms constitutes a binding agreement when the Customer has accepted the Terms through the ordering process of the Product, subject to confirmation by reMarkable as mentioned in clause 2 below.
    
    References in the Terms to “Customer” shall mean the person stated as “buyer” in the online order form available at reMarkable’s website.
    
    The Customer acknowledges that in order to get access to the Cloud Service the Customer must purchase a tablet. The Customer further acknowledges that use of the cloud solution requires a valid Subscription Agreement. A standard subscription to the Cloud Service (“Standard Subscription”) is provided free of charge to the Customer upon the purchase of the tablet. reMarkable may in the future offer to its customers an upgraded Cloud Service with additional features (“Premium Subscription”). Should the Customer wish to upgrade his or her Standard Subscription to a Premium Subscription, reMarkable may charge the Customer a subscription fee. Any such subscription fee will be paid for by the Customer in addition to the purchase price for the tablet in accordance with the Subscription Agreement applicable to such Premium Subscription. Any such terms and conditions and pricing information applicable to the Cloud Service will be made available on reMarkable.com.

    1. DESCRIPTION OF THE PRODUCT

    The description of the tablet and accessories, referred to as the (“Product”) in the following, is described on remarkable.com reMarkable is obligated to deliver the Product to the Customer in accordance with the description.

    A refurbished Product is a pre-owned device. No refurbished Product is available for sale before completing the refurbishment process, whereby the Product is subject to quality and future performance inspections. Upon completion of the refurbishment process, the refurbished Product adhere to the same technical specifications and descriptions as new Products described on reMarkable’s website.

    2. CONTRACT FORMATION

    The Terms becomes binding on the Customer when the Customer has completed the order at reMarkable’s website. The purchase becomes binding upon reMarkable once reMarkable has sent an order confirmation to the Customer after having received the order.
    
    All orders are subject to acceptance by reMarkable at its discretion. If reMarkable refuses to accept an order, it shall inform the Customer of such refusal by e-mail within one month after the order was submitted.
    
    Regardless of the foregoing, an agreement will not be binding on either party if the offer from reMarkable provided to the Customer in the ordering process or the Customer’s order contains a typing error, and the other party knew or should have known that such error existed, or if the Customer has provided incorrect payment or delivery information.

    3. PRICE AND PAYMENT TERMS

    The total purchase price for the Product is displayed in the ordering process. The Product is paid in advance and otherwise in accordance with the payment option chosen by the Customer in the ordering process. All prices are quoted in US Dollar or applicable local currency, and include shipping and other fees. However, local VAT and duties may apply in your jurisdiction.
    
    After the order is placed a confirmation that the agreement is entered into will be sent to the e-mail address provided by the Customer in the ordering process. The Customer will also receive a copy of these Terms.

    4. DELIVERY

    The product is shipped to the Customer in accordance with the shipping option chosen by the Customer in the ordering process. The cost of shipping is detailed in the ordering process.
    
    The estimated dispatch and delivery date will be stated in the ordering process on reMarkable’s website. The delivery date will depend on the selected shipping option and delivery point, as well as the time of payment. The Customer acknowledges that delays to the estimated dispatch and delivery date may occur. reMarkable shall not be held liable for delays to the estimated delivery date provided the Product is delivered within 60 days of such estimated delivery date.
    
    The product must be delivered to the delivery address specified by the Customer in the order form. The Customer is responsible for ensuring that the correct address is registered at all times, and reMarkable shall not be liable for any loss resulting from the Customer’s failure to update his delivery address.
    
    Delivery has occurred when the Customer, or her/his representative, has taken possession of the Product. The risk of the Product passes to the Customer when she/he or her/his representative has received the Product. If the Product is not collected or received on time, and if this is due to the Customer or circumstances related to the Customer, the risk passes to the Customer when the item is at his disposal and the failure to take possession of the Product constitutes a breach of contract by the Customer. reMarkable reserves the right to charge the Customer for extra shipment costs due to Customer’s failure to collect the Products in time.

    5. RIGHT TO CANCEL

    The Customer has the right to request a cancellation of the order within 30 calendar days of entering into the agreement (the “Cancellation Period”). If you choose to cancel the agreement during the Cancellation Period you are entitled to a full refund of the purchase price, but you will lose access to the cloud service.

    If your order is submitted between November 22, 2019 and December 3, 2019 9 AM CET, the cancellation period in this section 5 is extended from 30 days to 45 days.

    You are not required to provide a reason for the cancellation. If you wish to use the right to cancel, you complete the attached standard cancellation form and submit the form to us by uploading an electronic form on our website, by e-mail or by post. See clause 11 below. This cancellation form has to be submitted to reMarkable prior to the return shipment. More information on the right to cancel as well as our standard cancellation form is attached to these Terms as Appendix 1.
    
    A cancellation notice received after the Cancellation period is not eligible for a refund.
    
    If the Customer makes use of his right to cancel, any Subscription Agreement will automatically be terminated.

    6. DELAY AND DEFECTIVE DELIVERY – THE CUSTOMER’S RIGHTS AND DEADLINE FOR COMPLAINTS

    In the event of a defective delivery or a delayed delivery in accordance with clause 4 above, the Customer may claim the remedies available in accordance with applicable consumer purchasing legislation, including (if and as provided for by applicable laws) fulfillment of the contract, rectification, delivery of substitute goods or price reduction, termination or compensation.
    
    If there is a defect in the delivered Product, the consumer must, within a reasonable time after he or she discovered or should have discovered such defect, inform the seller that he or she will make a claim. Claims relating to defective Products must be made no later than two years after the consumer took possession of the Product, and the Customer must provide proof of the original purchase of the Product from reMarkable.
    
    To the extent permitted by applicable laws, reMarkable excludes its liability for any indirect or consequential damages caused by any defect or delay, except for damages caused intentionally or by gross negligence.

    7. END-USER CUSTOMERS ONLY

    reMarkable sells and ships Products to end-user Customers only. The Customer may not purchase Products from reMarkable for resale, and reMarkable reserves the right to refuse, cancel or delay the Customer's order if there are reasonable grounds to believe the Product is not being purchase for end use.
    
    Further, any rights pertaining to Customer under these Terms may only be invoked by the end-user being the Customer, and not by any entity or individual acquiring the Product by resale or otherwise from the Customer or other third parties.

    8. SELLER’S RIGHTS IN THE EVENT OF DEFAULT BY THE CUSTOMER

    In the case of non-payment under clause 3 or other breach by the Customer, including if a payment is rejected by the payment agent or the Customer’s bank or if a payment is disputed or recalled by the Customer’s bank, etc., reMarkable will retain the goods until payment is completed.
    
    reMarkable may cancel the purchase due to late payment or other breach of contract if the breach of contract is material. A payment delay exceeding 30 days is considered to be a material breach of contract.
    
    reMarkable may maintain the purchase and require the Customer to pay the purchase price. If the Customer does not pay the purchase price pursuant to the agreement, reMarkable may claim interest on the purchase price pursuant to applicable law. In the case of non-payment, the claim may be sent to a debt collection entity, subject to prior notice to the Customer. The Customer can then be held liable for a fee in accordance with applicable law.
    
    reMarkable may also claim compensation for the loss reMarkable suffers as a result of a breach on the part of the Customer.

    9. PERSONAL DATA

    reMarkable is responsible for processing the personal data provided by the Customer in relation to the purchase of the Product. The data is processed only to allow reMarkable to fulfill its obligations pursuant to these Terms, and will not be disclosed to third parties unless such disclosure is necessary in order to allow the seller to enter into the agreement with the Customer or if required by law.
    
    For further information on reMarkable’ s processing of personal data, including information about your rights as registered, please refer to reMarkable’ s Privacy Protection Statement, which is available at https://remarkable.com/legal or here.

    10. COMPLAINTS AND DISPUTE RESOLUTION

    If the Customer is dissatisfied with or wishes to make a complaint in relation to the Product, reMarkable’ s Customer Service may be contacted by use of an electronic form on our website.
    
    If a Customer wishes to obtain an additional copy of the Terms that the customer has accepted, reMarkable will submit this to the Customer upon request.
    
    These Terms and the purchase of the Product shall be governed by and construed in accordance with the laws of Norway. Any disputes shall be referred to and finally resolved by the courts of Norway. The legal venue shall be Oslo City Court.

    11. CONTACT

    The seller and supplier of the Product is reMarkable AS, organization number 917 352 836.
    reMarkable is registered in the Register of Business Enterprises in Norway.
    reMarkable’s contact information is:

    Address: Biermanns gate 6, 0473 Oslo, Norway
    E-mail: sales@remarkable.com
    Phone no.: 0047 23 65 24 40 

  • Australia and New Zealand

     

    TERMS AND CONDITIONS FOR PURCHASE OF PAPER TABLET AND ACCESSORIES

    reMarkable AS, a company incorporated in Norway, organization number 917 352 836 MVA, (“reMarkable”) has developed and sells computer tablets and accessories. The tablets may be connected to software through an Internet-based cloud service (the “Cloud Service”) that allows users to automatically and securely back up and synchronize their work between different devices (such as computers, mobile phones etc.).  In order to use the tablets the customer must purchase or have access to a tablet and in addition enter into a separate subscription agreement should the customer wish to have access to the cloud service (the “Subscription Agreement”). The tablet, as well as all accessories sold with the tablet or separately, are sold pursuant to these terms and conditions for purchase (the “Terms”).
    
    The Customer acknowledges to have read and understood these Terms. These Terms constitutes a binding agreement when the Customer has accepted these Terms through the ordering process of the Product, subject to confirmation by reMarkable as mentioned in clause 2 below.
    
    References in these Terms to“Customer”shall mean the Company stated on the order confirmation.
    
    The Customer acknowledges that in order to get access to the Cloud Service the Customer must purchase a tablet. The Customer further acknowledges that use of the Cloud Service requires a valid Subscription Agreement. A standard subscription to the Cloud Service (“Standard Subscription”) is provided free of charge on a trial basis to the Customer upon the purchase of the tablet. reMarkable may in the future charge the Customer a subscription fee. Any such subscription fee will be paid for by the Customer in addition to the purchase price for the tablet in accordance with the Subscription Agreement applicable to such Subscription. Any such terms and conditions and pricing information applicable to the cloud service will be made available to the Customer, either by e-mail or on www.remarkable.com.

    1. DESCRIPTION OF THE PRODUCT

    The description of the tablet and accessories, referred to as the (“Product(s)”) in the following, is described on reMarkable's website. reMarkable is obligated to deliver the Product to the Customer in accordance with the description.

    2. CONTRACT FORMATION

    After initial orientation of the Products on www.remarkable.com and upon placing an Order on www.remarkable.com/store stating the wanted Product(s) and quantity, the Customer’s representative provide contact, shipping, billing and payment information and warrant that they are authorized to order on behalf of Customer. The Terms herein are accepted and become binding on Customer when Customer choose to “Place order” in the ordering process.  

    An order confirmation including a tax invoiceis then sent to the Customer’s e-mail. A tax invoice is generated by us when contacting support.business@remarkable.com.
    
    All orders are subject to acceptance by reMarkable at its discretion. Given larger quantity request, reMarkable may have to limit the number of Product(s) available for purchase, even after an order confirmation is received by Customer. In the event we cannot supply all Products ordered, reMarkable will revert back to Customer with the option of partial delivery including partial refund or cancel the Order and refund your purchase in full.
    
    Regardless of the foregoing, an agreement will not be binding on either party if the price listed by reMarkable in the ordering process or the Customer’s order contains a typing error, and the other party knew or should have known that such error existed, or if the Customer has provided incorrect payment or delivery information.

    3. PRICE AND PAYMENT TERMS

    The total purchase price for the Product and shipping is displayed in the ordering process on www.remarkable.com/store. The Product and shipping is paid in advance and in accordance with the payment option chosen by the Customer in the ordering process. . By providing a credit card or other payment method that reMarkable accepts, Customer represents and warrants that Customer is authorized to use the designated payment method and that Customer permits reMarkable (or a third party payment processor) to charge Customer’s payment method for the total amount of Customer’s order, including any applicable taxes and/or other charges.

    All prices are quoted in local currency or US Dollars. The price includes taxes where applicable, however, Customer is responsible for any sales duty, or other governmental taxes, or fees due with respect to the order. If the payment method cannot be verified, is invalid or is otherwise not acceptable, the Customer’s order may be suspended or cancelled.  Customer must resolve any problem reMarkable encounters in order to proceed with Customer’s order.
    
    After acceptance of an Order, an order confirmation and tax invoice will be sent to the e-mail address provided by the Customer in the ordering process.

    4. DELIVERY

    The Product is shipped to the Customer in accordance with the shipping option chosen by the Customer in the ordering process. The cost of shipping is detailed in the ordering process and to be paid by the Customer, if so stated.
    
    The estimated dispatch and delivery time will be stated in the web store. Delivery tracking is provided to Customer’s e-mail shortly after order confirmation. The delivery date will depend on the selected shipping option and delivery point, as well as the time of payment. The Customer acknowledges that delays to the estimated dispatch and delivery date may occur. reMarkable has no liability for any such delays.
    
    The Product will be delivered to the delivery address specified by the Customer in the order form. The Customer and its representative is responsible for ensuring that the correct address is registered at all times, and reMarkable shall not be liable for any loss resulting from the Customer’s failure to provide its correct delivery address.
    
    Delivery has occurred when the Customer, or its representative including any individual on the designated delivery address, has taken possession of the Product. The risk of the Product passes to the Customer when its representative has received the Product. If the Product is not collected or received on time, and if this is due to the Customer or circumstances related to the Customer, the risk passes to the Customer when the Product is at its disposal and the failure to take possession of the Product constitutes a breach of contract by the Customer.  reMarkable reserves the right to charge the Customer for extra shipment and handling costs due to Customer’s failure to collect the Products in time.

    5. WITHDRAWAL FROM CONTRACT

    The Customer may withdraw from contract in full within 30 days of delivery and thereby return undamaged tablets and accompanied/corresponding accessories for a refund, given that the conditions in this clause are met.

    If the Customer wish to withdraw from contract, the Customer must send an unequivocal notice stating this intent to support.business@remarkable.com within 30 days. The Customer must then complete the return steps as requested by reMarkable when confirming receipt of such unequivocal notice to withdraw. reMarkable’s return process is described on www.remarkable.com, however, slight changes might occur for larger orders. All products must be returned within 14 days after notice is sent to be eligible for a full refund.

    Unless otherwise clearly stated by reMarkable in the web store, reMarkable reserves the right to charge the Customer a restocking fee to any return invoked under this clause. reMarkable reserves the right to charge the Customer a shipping and handling fee. If, on return to us, it is determined that the Products are damaged, been subject to unauthorized modification, are not in a resalable condition and/or are missing components, an amount equal to the estimated value loss, may at reMarkable’s sole discretion be deducted from the amount of Customer’s refund.

    Damage covered by the limited warranty under clause 6 is not subject to such reduction.

    If the Customer withdraws from contract, any Subscription Agreement between reMarkable and the Customer will automatically be terminated.

    6. LIMITED WARRANTY

    If there is a defect in the delivered Product, the Customer must, within 30 days after it discovered or should have discovered such defect, inform reMarkable by e-mail to support.business@remarkable.com that it will make a claim. Claims relating to defective Products must be made no later than one year after the Customer took possession of the Product, and the Customer must provide proof of the original purchase of the Products from reMarkable.

    reMarkable will in such case revert with further information, hereunder the applicable process for determining whether the defect is covered by the limited warranty.

    There is no warranty for Products that have been (i) modified, altered or adapted without reMarkable’s prior written consent, (ii) maltreated or used in a manner not compatible with the instructions in the User Guide, (iii) used with third party equipment and/or software not provided nor approved by reMarkable, to the extent the problem is attributable to such use, (iv) relocated, to the extent that problems are attributable to the relocation, or (v) repaired by unauthorized third party.

    If reMarkable finds that the defect is covered by the limited warranty of this clause 6reMarkable may in its own discretion, depending on the nature of the defect and other relevant circumstances, offer (a) repair or (b) replacement. reMarkable may, at its discretion, offer a partly or full refund for the defective Products.

    The remedies set out in this clause 6 shall be the only liability of reMarkable in case of defects in the delivered Product.

    7. INDEMNIFICATION

    The Customer agrees to defend, indemnify and hold harmless reMarkable and our affiliates, independent contractors and service providers, and each of our respective directors, officers, employees and agents (collectively, “reMarkable Parties”) from and against all third-party claims, damages, costs, liabilities and expenses (including, but not limited to, reasonable attorneys’ fees) caused by, arising out of or related to (a) the Customer's purchase or use of, or inability to use, the Products; (b) the Customer's violation of these Terms or any other applicable terms, policies, warnings or instructions provided by reMarkable or a third party in relation to the Products, or (c) the Customer's violation of any applicable law or any rights of any third party related to the Customer's use of the Products.

    8. LIMITATION OF LIABILITY

    REMARKABLE PARTIES SHALL HAVE NO LIABILITY FOR ANY LOST PROFITS OR OTHER CONSEQUENTIAL, SPECIAL, PUNITIVE, INDIRECT, OR INCIDENTAL DAMAGES, AND OTHER LOSSES WHICH, IN ACCORDANCE WITH APPLICABLE LAW, ARE REGARDED AS INDIRECT LOSSES, ARISING FROM OR RELATED TO THE PRODUCT ITSELF, CUSTOMER'S USE OR INABILITY TO USE THE PRODUCTS, EVEN IF REMARKABLE PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL THE AGGREGATE LIABILITY OF REMARKABLE ARISING OUT OF OR RELATING TO THE USE OF OR INABILITY TO USE THE PRODUCTS EXCEED THE GREATER OF ONE HUNDRED US DOLLARS (US$100) OR THE AMOUNT  PAID BY THE CUSTOMER TO REMARKABLE FOR THE PRODUCT. THE FOREGOING DISCLAIMER OF CERTAIN DAMAGES AND LIMITATION OF LIABILITY WILL APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

    9. END-USER CUSTOMERS ONLY

    reMarkable sells and ships Products to end-user Customers only. The Customer may not purchase Products from reMarkable for resale, and reMarkable reserves the right to refuse, cancel or delay the Customer's order if there are reasonable grounds to believe the Product is not being purchased for end use.

    Further, any rights pertaining to Customer under these Terms may only be invoked by the end-user being the Customer, and not by any entity or individual acquiring the Product by resale or otherwise from the Customer or other third parties.

    10. SELLER’S RIGHTS IN THE EVENT OF DEFAULT BY THE CUSTOMER

    In the case of breach of contract by the Customer, including but not limited to non-payment under clause 3, including if a payment is rejected by the payment agent or the Customer’s bank, or if a payment is disputed or recalled by the Customer’s bank, etc., without limiting its rights under clause 3, reMarkable will retain the Products and title herein until payment is completed.
    
    reMarkable may cancel the order or terminate the agreement due to late payment or other breach of contract if the breach of contract is material. A payment delay exceeding the invoice’s due date by 30 days is considered to be a material breach of contract.

    11. PERSONAL DATA

    reMarkable is responsible for processing the personal data provided by the Customer in relation to the purchase of the Product.
    
    For further information on reMarkable’s processing of personal data, including information about the Customer's rights as registered, please refer to reMarkable’s Privacy Protection Statement, which is available at www.remarkable.com/legal/privacy-policy.

    12. MISCELLANEOUS

    The Customer may not transfer or assign any or all of its rights or obligations under these Terms.

    reMarkable may transfer or assign any or all of its rights and obligations under these Terms and the Subscription Agreement to i) an affiliate, ii) a successor or iii) a third party together with the relevant business.

    The Product and all associated copyrights, know-how, trade secrets, trademarks and other intellectual property rights belong to reMarkable and reMarkable’s suppliers. Nothing herein shall be construed as transferring these rights.

    If reMarkable fails to enforce any of its rights under these Terms, this does not result in a waiver of any such rights.

    If any provision of these Terms is found to be unenforceable, all other provisions of these Terms shall remain unaffected.

    These Terms and any document expressly referred to in them represent the entire agreement between the Customer and reMarkable in relation to the subject matter.

    13. INQUIRIES

    If the Customer is dissatisfied with or wishes to make a complaint in relation to the Product, reMarkable’s Customer Service may be contacted by e-mail, as stated under “Contact” in clause 15.
    

    14. APPLICABLE LAW AND DISPUTE RESOLUTION

    These terms shall be governed by and construed in accordance with the laws of Norway.

    Any dispute arising out of this Terms shall be finally settled by arbitration pursuant to the Rules of the Arbitration and Dispute Resolution Institute of the Oslo Chamber of Commerce in force at any time. The rules for fast-track arbitration shall apply where the amount in dispute does not exceed NOK 2,000,000. The amount in dispute shall include the claims made in the request for arbitration and any counterclaims made in the response to the request for arbitration. The language of arbitration shall be English.

    15. CONTACT

    The seller and supplier of the Product is reMarkable AS, organization number 917 352 836.
    reMarkable is registered in the Register of Business Enterprises in Norway.
    reMarkable’s contact information is:

    Address: Biermanns gate 6, 0473 Oslo, Norway
    E-mail: support.business@remarkable.com
    Phone no.: 0047 23 65 24 40

     

  • Australia and New Zealand - Refurbished

     

    TERMS AND CONDITIONS FOR PURCHASE OF PAPER TABLET AND ACCESSORIES

    reMarkable AS, a company incorporated in Norway, organization number 917 352 836 MVA, (“reMarkable”) has developed and sells computer tablets and accessories. The tablets may be connected to software through an Internet-based cloud service (the “Cloud Service”) that allows users to automatically and securely back up and synchronize their work between different devices (such as computers, mobile phones etc.).  In order to use the tablets the customer must purchase or have access to a tablet and in addition enter into a separate subscription agreement should the customer wish to have access to the cloud service (the “Subscription Agreement”). The tablet, as well as all accessories sold with the tablet or separately, are sold pursuant to these terms and conditions for purchase (the “Terms”).
    
    The Customer acknowledges to have read and understood these Terms. These Terms constitutes a binding agreement when the Customer has accepted these Terms through the ordering process of the Product, subject to confirmation by reMarkable as mentioned in clause 2 below.
    
    References in these Terms to“Customer”shall mean the Company stated on the order confirmation.
    
    The Customer acknowledges that in order to get access to the Cloud Service the Customer must purchase a tablet. The Customer further acknowledges that use of the Cloud Service requires a valid Subscription Agreement. A standard subscription to the Cloud Service (“Standard Subscription”) is provided free of charge on a trial basis to the Customer upon the purchase of the tablet. reMarkable may in the future charge the Customer a subscription fee. Any such subscription fee will be paid for by the Customer in addition to the purchase price for the tablet in accordance with the Subscription Agreement applicable to such Subscription. Any such terms and conditions and pricing information applicable to the cloud service will be made available to the Customer, either by e-mail or on www.remarkable.com.

    1. DESCRIPTION OF THE PRODUCT

    The description of the tablet and accessories, referred to as the (“Product(s)”) in the following, is described on reMarkable's website. reMarkable is obligated to deliver the Product to the Customer in accordance with the description.

    A refurbished Product is a pre-owned device. No refurbished Product is available for sale before completing the refurbishment process, whereby the Product is subject to quality and future performance inspections. Upon completion of the refurbishment process, the refurbished Product adhere to the same technical specifications and descriptions as new Products described on reMarkable’s website.

    2. CONTRACT FORMATION

    After initial orientation of the Products on www.remarkable.com and upon placing an Order on www.remarkable.com/store stating the wanted Product(s) and quantity, the Customer’s representative provide contact, shipping, billing and payment information and warrant that they are authorized to order on behalf of Customer. The Terms herein are accepted and become binding on Customer when Customer choose to “Place order” in the ordering process.  

    An order confirmation including a tax invoice is then sent to the Customer’s e-mail. A tax invoice is generated by us when contacting support.business@remarkable.com.
    
    All orders are subject to acceptance by reMarkable at its discretion. Given larger quantity request, reMarkable may have to limit the number of Product(s) available for purchase, even after an order confirmation is received by Customer. In the event we cannot supply all Products ordered, reMarkable will revert back to Customer with the option of partial delivery including partial refund or cancel the Order and refund your purchase in full.
    
    Regardless of the foregoing, an agreement will not be binding on either party if the price listed by reMarkable in the ordering process or the Customer’s order contains a typing error, and the other party knew or should have known that such error existed, or if the Customer has provided incorrect payment or delivery information.

    3. PRICE AND PAYMENT TERMS

    The total purchase price for the Product and shipping is displayed in the ordering process on www.remarkable.com/store. The Product and shipping is paid in advance and in accordance with the payment option chosen by the Customer in the ordering process. . By providing a credit card or other payment method that reMarkable accepts, Customer represents and warrants that Customer is authorized to use the designated payment method and that Customer permits reMarkable (or a third party payment processor) to charge Customer’s payment method for the total amount of Customer’s order, including any applicable taxes and/or other charges.

    All prices are quoted in local currency or US Dollars. The price includes taxes where applicable, however, Customer is responsible for any sales duty, or other governmental taxes, or fees due with respect to the order. If the payment method cannot be verified, is invalid or is otherwise not acceptable, the Customer’s order may be suspended or cancelled.  Customer must resolve any problem reMarkable encounters in order to proceed with Customer’s order.
    
    After acceptance of an Order, an order confirmation and tax invoice will be sent to the e-mail address provided by the Customer in the ordering process. 

    4. DELIVERY

    The Product is shipped to the Customer in accordance with the shipping option chosen by the Customer in the ordering process. The cost of shipping is detailed in the ordering process and to be paid by the Customer, if so stated.
    
    The estimated dispatch and delivery time will be stated in the web store. Delivery tracking is provided to Customer’s e-mail shortly after order confirmation. The delivery date will depend on the selected shipping option and delivery point, as well as the time of payment. The Customer acknowledges that delays to the estimated dispatch and delivery date may occur. reMarkable has no liability for any such delays.
    
    The Product will be delivered to the delivery address specified by the Customer in the order form. The Customer and its representative is responsible for ensuring that the correct address is registered at all times, and reMarkable shall not be liable for any loss resulting from the Customer’s failure to provide its correct delivery address.
    
    Delivery has occurred when the Customer, or its representative including any individual on the designated delivery address, has taken possession of the Product. The risk of the Product passes to the Customer when its representative has received the Product. If the Product is not collected or received on time, and if this is due to the Customer or circumstances related to the Customer, the risk passes to the Customer when the Product is at its disposal and the failure to take possession of the Product constitutes a breach of contract by the Customer.  reMarkable reserves the right to charge the Customer for extra shipment and handling costs due to Customer’s failure to collect the Products in time.

    5. WITHDRAWAL FROM CONTRACT

    The Customer may withdraw from contract in full within 30 days of delivery and thereby return undamaged tablets and accompanied/corresponding accessories for a refund, given that the conditions in this clause are met.

    If the Customer wish to withdraw from contract, the Customer must send an unequivocal notice stating this intent to support.business@remarkable.com within 30 days. The Customer must then complete the return steps as requested by reMarkable when confirming receipt of such unequivocal notice to withdraw. reMarkable’s return process is described on www.remarkable.com, however, slight changes might occur for larger orders. All products must be returned within 14 days after notice is sent to be eligible for a full refund. 

    Unless otherwise clearly stated by reMarkable in the web store, reMarkable reserves the right to charge the Customer a restocking fee to any return invoked under this clause. reMarkable reserves the right to charge the Customer a shipping and handling fee. If, on return to us, it is determined that the Products are damaged, been subject to unauthorized modification, are not in a resalable condition and/or are missing components, an amount equal to the estimated value loss, may at reMarkable’s sole discretion be deducted from the amount of Customer’s refund. 

    Damage covered by the limited warranty under clause 6 is not subject to such reduction. 

    If the Customer withdraws from contract, any Subscription Agreement between reMarkable and the Customer will automatically be terminated.

    6. LIMITED WARRANTY

    If there is a defect in the delivered Product, the Customer must, within 30 days after it discovered or should have discovered such defect, inform reMarkable by e-mail to support.business@remarkable.com that it will make a claim. Claims relating to defective Products must be made no later than one year after the Customer took possession of the Product, and the Customer must provide proof of the original purchase of the Products from reMarkable. 

    reMarkable will in such case revert with further information, hereunder the applicable process for determining whether the defect is covered by the limited warranty.

    There is no warranty for Products that have been (i) modified, altered or adapted without reMarkable’s prior written consent, (ii) maltreated or used in a manner not compatible with the instructions in the User Guide, (iii) used with third party equipment and/or software not provided nor approved by reMarkable, to the extent the problem is attributable to such use, (iv) relocated, to the extent that problems are attributable to the relocation, or (v) repaired by unauthorized third party.

    If reMarkable finds that the defect is covered by the limited warranty of this clause 6reMarkable may in its own discretion, depending on the nature of the defect and other relevant circumstances, offer (a) repair or (b) replacement. reMarkable may, at its discretion, offer a partly or full refund for the defective Products.

    The remedies set out in this clause 6 shall be the only liability of reMarkable in case of defects in the delivered Product.

    7. INDEMNIFICATION

    The Customer agrees to defend, indemnify and hold harmless reMarkable and our affiliates, independent contractors and service providers, and each of our respective directors, officers, employees and agents (collectively, “reMarkable Parties”) from and against all third-party claims, damages, costs, liabilities and expenses (including, but not limited to, reasonable attorneys’ fees) caused by, arising out of or related to (a) the Customer's purchase or use of, or inability to use, the Products; (b) the Customer's violation of these Terms or any other applicable terms, policies, warnings or instructions provided by reMarkable or a third party in relation to the Products, or (c) the Customer's violation of any applicable law or any rights of any third party related to the Customer's use of the Products.

    8. LIMITATION OF LIABILITY

    REMARKABLE PARTIES SHALL HAVE NO LIABILITY FOR ANY LOST PROFITS OR OTHER CONSEQUENTIAL, SPECIAL, PUNITIVE, INDIRECT, OR INCIDENTAL DAMAGES, AND OTHER LOSSES WHICH, IN ACCORDANCE WITH APPLICABLE LAW, ARE REGARDED AS INDIRECT LOSSES, ARISING FROM OR RELATED TO THE PRODUCT ITSELF, CUSTOMER'S USE OR INABILITY TO USE THE PRODUCTS, EVEN IF REMARKABLE PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL THE AGGREGATE LIABILITY OF REMARKABLE ARISING OUT OF OR RELATING TO THE USE OF OR INABILITY TO USE THE PRODUCTS EXCEED THE GREATER OF ONE HUNDRED US DOLLARS (US$100) OR THE AMOUNT  PAID BY THE CUSTOMER TO REMARKABLE FOR THE PRODUCT. THE FOREGOING DISCLAIMER OF CERTAIN DAMAGES AND LIMITATION OF LIABILITY WILL APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

    9. END-USER CUSTOMERS ONLY

    reMarkable sells and ships Products to end-user Customers only. The Customer may not purchase Products from reMarkable for resale, and reMarkable reserves the right to refuse, cancel or delay the Customer's order if there are reasonable grounds to believe the Product is not being purchased for end use. 

    Further, any rights pertaining to Customer under these Terms may only be invoked by the end-user being the Customer, and not by any entity or individual acquiring the Product by resale or otherwise from the Customer or other third parties.

    10. SELLER’S RIGHTS IN THE EVENT OF DEFAULT BY THE CUSTOMER

    In the case of breach of contract by the Customer, including but not limited to non-payment under clause 3, including if a payment is rejected by the payment agent or the Customer’s bank, or if a payment is disputed or recalled by the Customer’s bank, etc., without limiting its rights under clause 3, reMarkable will retain the Products and title herein until payment is completed.
    
    reMarkable may cancel the order or terminate the agreement due to late payment or other breach of contract if the breach of contract is material. A payment delay exceeding the invoice’s due date by 30 days is considered to be a material breach of contract.

    11. PERSONAL DATA

    reMarkable is responsible for processing the personal data provided by the Customer in relation to the purchase of the Product.
    
    For further information on reMarkable’s processing of personal data, including information about the Customer's rights as registered, please refer to reMarkable’s Privacy Protection Statement, which is available at www.remarkable.com/legal/privacy-policy.

    12. MISCELLANEOUS

    The Customer may not transfer or assign any or all of its rights or obligations under these Terms. 

    reMarkable may transfer or assign any or all of its rights and obligations under these Terms and the Subscription Agreement to i) an affiliate, ii) a successor or iii) a third party together with the relevant business.

    The Product and all associated copyrights, know-how, trade secrets, trademarks and other intellectual property rights belong to reMarkable and reMarkable’s suppliers. Nothing herein shall be construed as transferring these rights.

    If reMarkable fails to enforce any of its rights under these Terms, this does not result in a waiver of any such rights. 

    If any provision of these Terms is found to be unenforceable, all other provisions of these Terms shall remain unaffected.

    These Terms and any document expressly referred to in them represent the entire agreement between the Customer and reMarkable in relation to the subject matter.

    13. INQUIRIES

    If the Customer is dissatisfied with or wishes to make a complaint in relation to the Product, reMarkable’s Customer Service may be contacted by e-mail, as stated under “Contact” in clause 15.

    14. APPLICABLE LAW AND DISPUTE RESOLUTION

    These terms shall be governed by and construed in accordance with the laws of Norway.

    Any dispute arising out of this Terms shall be finally settled by arbitration pursuant to the Rules of the Arbitration and Dispute Resolution Institute of the Oslo Chamber of Commerce in force at any time. The rules for fast-track arbitration shall apply where the amount in dispute does not exceed NOK 2,000,000. The amount in dispute shall include the claims made in the request for arbitration and any counterclaims made in the response to the request for arbitration. The language of arbitration shall be English.

    15. CONTACT

    The seller and supplier of the Product is reMarkable AS, organization number 917 352 836.
    reMarkable is registered in the Register of Business Enterprises in Norway.
    reMarkable’s contact information is:

    Address: Biermanns gate 6, 0473 Oslo, Norway
    E-mail: support.business@remarkable.com
    Phone no.: 0047 23 65 24 40

  • Canada

     

    TERMS AND CONDITIONS FOR PURCHASE OF PAPER TABLET AND ACCESSORIES

    reMarkable AS, a company incorporated in Norway, organization number 917 352 836 MVA, (“reMarkable”) has developed and sells computer tablets and accessories. The tablets may be connected to software through an Internet-based cloud service (the “Cloud Service”) that allows users to automatically and securely back up and synchronize their work between different devices (such as computers, mobile phones etc.).  In order to use the tablets the customer must purchase or have access to a tablet and in addition enter into a separate subscription agreement should the customer wish to have access to the cloud service (the “Subscription Agreement”). The tablet, as well as all accessories sold with the tablet or separately, are sold pursuant to these terms and conditions for purchase (the “Terms”).
    
    The Customer acknowledges to have read and understood these Terms. These Terms constitutes a binding agreement when the Customer has accepted these Terms through the ordering process of the Product, subject to confirmation by reMarkable as mentioned in clause 2 below.
    
    References in these Terms to“Customer”shall mean the Company stated on the order confirmation.
    
    The Customer acknowledges that in order to get access to the Cloud Service the Customer must purchase a tablet. The Customer further acknowledges that use of the Cloud Service requires a valid Subscription Agreement. A standard subscription to the Cloud Service (“Standard Subscription”) is provided free of charge on a trial basis to the Customer upon the purchase of the tablet. reMarkable may in the future charge the Customer a subscription fee. Any such subscription fee will be paid for by the Customer in addition to the purchase price for the tablet in accordance with the Subscription Agreement applicable to such Subscription. Any such terms and conditions and pricing information applicable to the cloud service will be made available to the Customer, either by e-mail or on www.remarkable.com.

    1. DESCRIPTION OF THE PRODUCT

    The description of the tablet and accessories, referred to as the (“Product(s)”) in the following, is described on reMarkable's website. reMarkable is obligated to deliver the Product to the Customer in accordance with the description.

    2. CONTRACT FORMATION

    After initial orientation of the Products on www.remarkable.com and upon placing an Order on www.remarkable.com/store stating the wanted Product(s) and quantity, the Customer’s representative provide contact, shipping, billing and payment information and warrant that they are authorized to order on behalf of Customer. The Terms herein are accepted and become binding on Customer when Customer choose to “Place order” in the ordering process.  

    An order confirmation including a tax invoiceis then sent to the Customer’s e-mail. A tax invoice is generated by us when contacting support.business@remarkable.com.
    
    All orders are subject to acceptance by reMarkable at its discretion. Given larger quantity request, reMarkable may have to limit the number of Product(s) available for purchase, even after an order confirmation is received by Customer. In the event we cannot supply all Products ordered, reMarkable will revert back to Customer with the option of partial delivery including partial refund or cancel the Order and refund your purchase in full.
    
    Regardless of the foregoing, an agreement will not be binding on either party if the price listed by reMarkable in the ordering process or the Customer’s order contains a typing error, and the other party knew or should have known that such error existed, or if the Customer has provided incorrect payment or delivery information.

    3. PRICE AND PAYMENT TERMS

    The total purchase price for the Product and shipping is displayed in the ordering process on www.remarkable.com/store. The Product and shipping is paid in advance and in accordance with the payment option chosen by the Customer in the ordering process. . By providing a credit card or other payment method that reMarkable accepts, Customer represents and warrants that Customer is authorized to use the designated payment method and that Customer permits reMarkable (or a third party payment processor) to charge Customer’s payment method for the total amount of Customer’s order, including any applicable taxes and/or other charges.

    All prices are quoted in local currency or US Dollars. The price includes taxes where applicable, however, Customer is responsible for any sales duty, or other governmental taxes, or fees due with respect to the order. If the payment method cannot be verified, is invalid or is otherwise not acceptable, the Customer’s order may be suspended or cancelled.  Customer must resolve any problem reMarkable encounters in order to proceed with Customer’s order.
    
    After acceptance of an Order, an order confirmation and tax invoice will be sent to the e-mail address provided by the Customer in the ordering process.

    4. DELIVERY

    The Product is shipped to the Customer in accordance with the shipping option chosen by the Customer in the ordering process. The cost of shipping is detailed in the ordering process and to be paid by the Customer, if so stated.
    
    The estimated dispatch and delivery time will be stated in the web store. Delivery tracking is provided to Customer’s e-mail shortly after order confirmation. The delivery date will depend on the selected shipping option and delivery point, as well as the time of payment. The Customer acknowledges that delays to the estimated dispatch and delivery date may occur. reMarkable has no liability for any such delays.
    
    The Product will be delivered to the delivery address specified by the Customer in the order form. The Customer and its representative is responsible for ensuring that the correct address is registered at all times, and reMarkable shall not be liable for any loss resulting from the Customer’s failure to provide its correct delivery address.
    
    Delivery has occurred when the Customer, or its representative including any individual on the designated delivery address, has taken possession of the Product. The risk of the Product passes to the Customer when its representative has received the Product. If the Product is not collected or received on time, and if this is due to the Customer or circumstances related to the Customer, the risk passes to the Customer when the Product is at its disposal and the failure to take possession of the Product constitutes a breach of contract by the Customer.  reMarkable reserves the right to charge the Customer for extra shipment and handling costs due to Customer’s failure to collect the Products in time.

    5. WITHDRAWAL FROM CONTRACT

    The Customer may withdraw from contract in full within 30 days of delivery and thereby return undamaged tablets and accompanied/corresponding accessories for a refund, given that the conditions in this clause are met.

    If the Customer wish to withdraw from contract, the Customer must send an unequivocal notice stating this intent to support.business@remarkable.com within 30 days. The Customer must then complete the return steps as requested by reMarkable when confirming receipt of such unequivocal notice to withdraw. reMarkable’s return process is described on www.remarkable.com, however, slight changes might occur for larger orders. All products must be returned within 14 days after notice is sent to be eligible for a full refund.

    Unless otherwise clearly stated by reMarkable in the web store, reMarkable reserves the right to charge the Customer a restocking fee to any return invoked under this clause. reMarkable reserves the right to charge the Customer a shipping and handling fee. If, on return to us, it is determined that the Products are damaged, been subject to unauthorized modification, are not in a resalable condition and/or are missing components, an amount equal to the estimated value loss, may at reMarkable’s sole discretion be deducted from the amount of Customer’s refund.

    Damage covered by the limited warranty under clause 6 is not subject to such reduction.

    If the Customer withdraws from contract, any Subscription Agreement between reMarkable and the Customer will automatically be terminated.

    6. LIMITED WARRANTY

    If there is a defect in the delivered Product, the Customer must, within 30 days after it discovered or should have discovered such defect, inform reMarkable by e-mail to support.business@remarkable.com that it will make a claim. Claims relating to defective Products must be made no later than one year after the Customer took possession of the Product, and the Customer must provide proof of the original purchase of the Products from reMarkable.

    reMarkable will in such case revert with further information, hereunder the applicable process for determining whether the defect is covered by the limited warranty.

    There is no warranty for Products that have been (i) modified, altered or adapted without reMarkable’s prior written consent, (ii) maltreated or used in a manner not compatible with the instructions in the User Guide, (iii) used with third party equipment and/or software not provided nor approved by reMarkable, to the extent the problem is attributable to such use, (iv) relocated, to the extent that problems are attributable to the relocation, or (v) repaired by unauthorized third party.

    If reMarkable finds that the defect is covered by the limited warranty of this clause 6reMarkable may in its own discretion, depending on the nature of the defect and other relevant circumstances, offer (a) repair or (b) replacement. reMarkable may, at its discretion, offer a partly or full refund for the defective Products.

    The remedies set out in this clause 6 shall be the only liability of reMarkable in case of defects in the delivered Product.

    7. INDEMNIFICATION

    The Customer agrees to defend, indemnify and hold harmless reMarkable and our affiliates, independent contractors and service providers, and each of our respective directors, officers, employees and agents (collectively, “reMarkable Parties”) from and against all third-party claims, damages, costs, liabilities and expenses (including, but not limited to, reasonable attorneys’ fees) caused by, arising out of or related to (a) the Customer's purchase or use of, or inability to use, the Products; (b) the Customer's violation of these Terms or any other applicable terms, policies, warnings or instructions provided by reMarkable or a third party in relation to the Products, or (c) the Customer's violation of any applicable law or any rights of any third party related to the Customer's use of the Products.

    8. LIMITATION OF LIABILITY

    REMARKABLE PARTIES SHALL HAVE NO LIABILITY FOR ANY LOST PROFITS OR OTHER CONSEQUENTIAL, SPECIAL, PUNITIVE, INDIRECT, OR INCIDENTAL DAMAGES, AND OTHER LOSSES WHICH, IN ACCORDANCE WITH APPLICABLE LAW, ARE REGARDED AS INDIRECT LOSSES, ARISING FROM OR RELATED TO THE PRODUCT ITSELF, CUSTOMER'S USE OR INABILITY TO USE THE PRODUCTS, EVEN IF REMARKABLE PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL THE AGGREGATE LIABILITY OF REMARKABLE ARISING OUT OF OR RELATING TO THE USE OF OR INABILITY TO USE THE PRODUCTS EXCEED THE GREATER OF ONE HUNDRED US DOLLARS (US$100) OR THE AMOUNT  PAID BY THE CUSTOMER TO REMARKABLE FOR THE PRODUCT. THE FOREGOING DISCLAIMER OF CERTAIN DAMAGES AND LIMITATION OF LIABILITY WILL APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

    9. END-USER CUSTOMERS ONLY

    reMarkable sells and ships Products to end-user Customers only. The Customer may not purchase Products from reMarkable for resale, and reMarkable reserves the right to refuse, cancel or delay the Customer's order if there are reasonable grounds to believe the Product is not being purchased for end use.

    Further, any rights pertaining to Customer under these Terms may only be invoked by the end-user being the Customer, and not by any entity or individual acquiring the Product by resale or otherwise from the Customer or other third parties.

    10. SELLER’S RIGHTS IN THE EVENT OF DEFAULT BY THE CUSTOMER

    In the case of breach of contract by the Customer, including but not limited to non-payment under clause 3, including if a payment is rejected by the payment agent or the Customer’s bank, or if a payment is disputed or recalled by the Customer’s bank, etc., without limiting its rights under clause 3, reMarkable will retain the Products and title herein until payment is completed.
    
    reMarkable may cancel the order or terminate the agreement due to late payment or other breach of contract if the breach of contract is material. A payment delay exceeding the invoice’s due date by 30 days is considered to be a material breach of contract.

    11. PERSONAL DATA

    reMarkable is responsible for processing the personal data provided by the Customer in relation to the purchase of the Product.
    
    For further information on reMarkable’s processing of personal data, including information about the Customer's rights as registered, please refer to reMarkable’s Privacy Protection Statement, which is available at www.remarkable.com/legal/privacy-policy.

    12. MISCELLANEOUS

    The Customer may not transfer or assign any or all of its rights or obligations under these Terms.

    reMarkable may transfer or assign any or all of its rights and obligations under these Terms and the Subscription Agreement to i) an affiliate, ii) a successor or iii) a third party together with the relevant business.

    The Product and all associated copyrights, know-how, trade secrets, trademarks and other intellectual property rights belong to reMarkable and reMarkable’s suppliers. Nothing herein shall be construed as transferring these rights.

    If reMarkable fails to enforce any of its rights under these Terms, this does not result in a waiver of any such rights.

    If any provision of these Terms is found to be unenforceable, all other provisions of these Terms shall remain unaffected.

    These Terms and any document expressly referred to in them represent the entire agreement between the Customer and reMarkable in relation to the subject matter.

    13. INQUIRIES

    If the Customer is dissatisfied with or wishes to make a complaint in relation to the Product, reMarkable’s Customer Service may be contacted by e-mail, as stated under “Contact” in clause 15.
    

    14. APPLICABLE LAW AND DISPUTE RESOLUTION

    These terms shall be governed by and construed in accordance with the laws of Norway.

    Any dispute arising out of this Terms shall be finally settled by arbitration pursuant to the Rules of the Arbitration and Dispute Resolution Institute of the Oslo Chamber of Commerce in force at any time. The rules for fast-track arbitration shall apply where the amount in dispute does not exceed NOK 2,000,000. The amount in dispute shall include the claims made in the request for arbitration and any counterclaims made in the response to the request for arbitration. The language of arbitration shall be English.

    15. CONTACT

    The seller and supplier of the Product is reMarkable AS, organization number 917 352 836.
    reMarkable is registered in the Register of Business Enterprises in Norway.
    reMarkable’s contact information is:

    Address: Biermanns gate 6, 0473 Oslo, Norway
    E-mail: support.business@remarkable.com
    Phone no.: 0047 23 65 24 40

  • Canada - Refurbished

     

    TERMS AND CONDITIONS FOR PURCHASE OF CERTIFIED REFURBISHED PAPER TABLET AND ACCESSORIES

    reMarkable AS, a company incorporated in Norway, organization number 917 352 836 MVA, (“reMarkable”) has developed and sells computer tablets and accessories. The tablets may be connected to software through an Internet-based cloud service (the “Cloud Service”) that allows users to automatically and securely back up and synchronize their work between different devices (such as computers, mobile phones etc.).  In order to use the tablets the customer must purchase or have access to a tablet and in addition enter into a separate subscription agreement should the customer wish to have access to the cloud service (the “Subscription Agreement”). The tablet, as well as all accessories sold with the tablet or separately, are sold pursuant to these terms and conditions for purchase (the “Terms”).
    
    The Customer acknowledges to have read and understood these Terms. These Terms constitutes a binding agreement when the Customer has accepted these Terms through the ordering process of the Product, subject to confirmation by reMarkable as mentioned in clause 2 below.
    
    References in these Terms to“Customer”shall mean the Company stated on the order confirmation.
    
    The Customer acknowledges that in order to get access to the Cloud Service the Customer must purchase a tablet. The Customer further acknowledges that use of the Cloud Service requires a valid Subscription Agreement. A standard subscription to the Cloud Service (“Standard Subscription”) is provided free of charge on a trial basis to the Customer upon the purchase of the tablet. reMarkable may in the future charge the Customer a subscription fee. Any such subscription fee will be paid for by the Customer in addition to the purchase price for the tablet in accordance with the Subscription Agreement applicable to such Subscription. Any such terms and conditions and pricing information applicable to the cloud service will be made available to the Customer, either by e-mail or on www.remarkable.com.

    1. DESCRIPTION OF THE PRODUCT

    The description of the tablet and accessories, referred to as the (“Product(s)”) in the following, is described on reMarkable's website. reMarkable is obligated to deliver the Product to the Customer in accordance with the description.

    A refurbished Product is a pre-owned device. No refurbished Product is available for sale before completing the refurbishment process, whereby the Product is subject to quality and future performance inspections. Upon completion of the refurbishment process, the refurbished Product adhere to the same technical specifications and descriptions as new Products described on reMarkable’s website.

    2. CONTRACT FORMATION

    After initial orientation of the Products on www.remarkable.com and upon placing an Order on www.remarkable.com/store stating the wanted Product(s) and quantity, the Customer’s representative provide contact, shipping, billing and payment information and warrant that they are authorized to order on behalf of Customer. The Terms herein are accepted and become binding on Customer when Customer choose to “Place order” in the ordering process.  

    An order confirmation including a tax invoiceis then sent to the Customer’s e-mail. A tax invoice is generated by us when contacting support.business@remarkable.com.
    
    All orders are subject to acceptance by reMarkable at its discretion. Given larger quantity request, reMarkable may have to limit the number of Product(s) available for purchase, even after an order confirmation is received by Customer. In the event we cannot supply all Products ordered, reMarkable will revert back to Customer with the option of partial delivery including partial refund or cancel the Order and refund your purchase in full.
    
    Regardless of the foregoing, an agreement will not be binding on either party if the price listed by reMarkable in the ordering process or the Customer’s order contains a typing error, and the other party knew or should have known that such error existed, or if the Customer has provided incorrect payment or delivery information.

    3. PRICE AND PAYMENT TERMS

    The total purchase price for the Product and shipping is displayed in the ordering process on www.remarkable.com/store. The Product and shipping is paid in advance and in accordance with the payment option chosen by the Customer in the ordering process. . By providing a credit card or other payment method that reMarkable accepts, Customer represents and warrants that Customer is authorized to use the designated payment method and that Customer permits reMarkable (or a third party payment processor) to charge Customer’s payment method for the total amount of Customer’s order, including any applicable taxes and/or other charges.

    All prices are quoted in local currency or US Dollars. The price includes taxes where applicable, however, Customer is responsible for any sales duty, or other governmental taxes, or fees due with respect to the order. If the payment method cannot be verified, is invalid or is otherwise not acceptable, the Customer’s order may be suspended or cancelled.  Customer must resolve any problem reMarkable encounters in order to proceed with Customer’s order.
    
    After acceptance of an Order, an order confirmation and tax invoice will be sent to the e-mail address provided by the Customer in the ordering process.

    4. DELIVERY

    The Product is shipped to the Customer in accordance with the shipping option chosen by the Customer in the ordering process. The cost of shipping is detailed in the ordering process and to be paid by the Customer, if so stated.
    
    The estimated dispatch and delivery time will be stated in the web store. Delivery tracking is provided to Customer’s e-mail shortly after order confirmation. The delivery date will depend on the selected shipping option and delivery point, as well as the time of payment. The Customer acknowledges that delays to the estimated dispatch and delivery date may occur. reMarkable has no liability for any such delays.
    
    The Product will be delivered to the delivery address specified by the Customer in the order form. The Customer and its representative is responsible for ensuring that the correct address is registered at all times, and reMarkable shall not be liable for any loss resulting from the Customer’s failure to provide its correct delivery address.
    
    Delivery has occurred when the Customer, or its representative including any individual on the designated delivery address, has taken possession of the Product. The risk of the Product passes to the Customer when its representative has received the Product. If the Product is not collected or received on time, and if this is due to the Customer or circumstances related to the Customer, the risk passes to the Customer when the Product is at its disposal and the failure to take possession of the Product constitutes a breach of contract by the Customer.  reMarkable reserves the right to charge the Customer for extra shipment and handling costs due to Customer’s failure to collect the Products in time.

    5. WITHDRAWAL FROM CONTRACT

    The Customer may withdraw from contract in full within 30 days of delivery and thereby return undamaged tablets and accompanied/corresponding accessories for a refund, given that the conditions in this clause are met.

    If the Customer wish to withdraw from contract, the Customer must send an unequivocal notice stating this intent to support.business@remarkable.com within 30 days. The Customer must then complete the return steps as requested by reMarkable when confirming receipt of such unequivocal notice to withdraw. reMarkable’s return process is described on www.remarkable.com, however, slight changes might occur for larger orders. All products must be returned within 14 days after notice is sent to be eligible for a full refund.

    Unless otherwise clearly stated by reMarkable in the web store, reMarkable reserves the right to charge the Customer a restocking fee to any return invoked under this clause. reMarkable reserves the right to charge the Customer a shipping and handling fee. If, on return to us, it is determined that the Products are damaged, been subject to unauthorized modification, are not in a resalable condition and/or are missing components, an amount equal to the estimated value loss, may at reMarkable’s sole discretion be deducted from the amount of Customer’s refund.

    Damage covered by the limited warranty under clause 6 is not subject to such reduction.

    If the Customer withdraws from contract, any Subscription Agreement between reMarkable and the Customer will automatically be terminated.

    6. LIMITED WARRANTY

    If there is a defect in the delivered Product, the Customer must, within 30 days after it discovered or should have discovered such defect, inform reMarkable by e-mail to support.business@remarkable.com that it will make a claim. Claims relating to defective Products must be made no later than one year after the Customer took possession of the Product, and the Customer must provide proof of the original purchase of the Products from reMarkable.

    reMarkable will in such case revert with further information, hereunder the applicable process for determining whether the defect is covered by the limited warranty.

    There is no warranty for Products that have been (i) modified, altered or adapted without reMarkable’s prior written consent, (ii) maltreated or used in a manner not compatible with the instructions in the User Guide, (iii) used with third party equipment and/or software not provided nor approved by reMarkable, to the extent the problem is attributable to such use, (iv) relocated, to the extent that problems are attributable to the relocation, or (v) repaired by unauthorized third party.

    If reMarkable finds that the defect is covered by the limited warranty of this clause 6reMarkable may in its own discretion, depending on the nature of the defect and other relevant circumstances, offer (a) repair or (b) replacement. reMarkable may, at its discretion, offer a partly or full refund for the defective Products.

    The remedies set out in this clause 6 shall be the only liability of reMarkable in case of defects in the delivered Product.

    7. INDEMNIFICATION

    The Customer agrees to defend, indemnify and hold harmless reMarkable and our affiliates, independent contractors and service providers, and each of our respective directors, officers, employees and agents (collectively, “reMarkable Parties”) from and against all third-party claims, damages, costs, liabilities and expenses (including, but not limited to, reasonable attorneys’ fees) caused by, arising out of or related to (a) the Customer's purchase or use of, or inability to use, the Products; (b) the Customer's violation of these Terms or any other applicable terms, policies, warnings or instructions provided by reMarkable or a third party in relation to the Products, or (c) the Customer's violation of any applicable law or any rights of any third party related to the Customer's use of the Products.

    8. LIMITATION OF LIABILITY

    REMARKABLE PARTIES SHALL HAVE NO LIABILITY FOR ANY LOST PROFITS OR OTHER CONSEQUENTIAL, SPECIAL, PUNITIVE, INDIRECT, OR INCIDENTAL DAMAGES, AND OTHER LOSSES WHICH, IN ACCORDANCE WITH APPLICABLE LAW, ARE REGARDED AS INDIRECT LOSSES, ARISING FROM OR RELATED TO THE PRODUCT ITSELF, CUSTOMER'S USE OR INABILITY TO USE THE PRODUCTS, EVEN IF REMARKABLE PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL THE AGGREGATE LIABILITY OF REMARKABLE ARISING OUT OF OR RELATING TO THE USE OF OR INABILITY TO USE THE PRODUCTS EXCEED THE GREATER OF ONE HUNDRED US DOLLARS (US$100) OR THE AMOUNT  PAID BY THE CUSTOMER TO REMARKABLE FOR THE PRODUCT. THE FOREGOING DISCLAIMER OF CERTAIN DAMAGES AND LIMITATION OF LIABILITY WILL APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

    9. END-USER CUSTOMERS ONLY

    reMarkable sells and ships Products to end-user Customers only. The Customer may not purchase Products from reMarkable for resale, and reMarkable reserves the right to refuse, cancel or delay the Customer's order if there are reasonable grounds to believe the Product is not being purchased for end use.

    Further, any rights pertaining to Customer under these Terms may only be invoked by the end-user being the Customer, and not by any entity or individual acquiring the Product by resale or otherwise from the Customer or other third parties.

    10. SELLER’S RIGHTS IN THE EVENT OF DEFAULT BY THE CUSTOMER

    In the case of breach of contract by the Customer, including but not limited to non-payment under clause 3, including if a payment is rejected by the payment agent or the Customer’s bank, or if a payment is disputed or recalled by the Customer’s bank, etc., without limiting its rights under clause 3, reMarkable will retain the Products and title herein until payment is completed.
    
    reMarkable may cancel the order or terminate the agreement due to late payment or other breach of contract if the breach of contract is material. A payment delay exceeding the invoice’s due date by 30 days is considered to be a material breach of contract.

    11. PERSONAL DATA

    reMarkable is responsible for processing the personal data provided by the Customer in relation to the purchase of the Product.
    
    For further information on reMarkable’s processing of personal data, including information about the Customer's rights as registered, please refer to reMarkable’s Privacy Protection Statement, which is available at www.remarkable.com/legal/privacy-policy.

    12. MISCELLANEOUS

    The Customer may not transfer or assign any or all of its rights or obligations under these Terms.

    reMarkable may transfer or assign any or all of its rights and obligations under these Terms and the Subscription Agreement to i) an affiliate, ii) a successor or iii) a third party together with the relevant business.

    The Product and all associated copyrights, know-how, trade secrets, trademarks and other intellectual property rights belong to reMarkable and reMarkable’s suppliers. Nothing herein shall be construed as transferring these rights.

    If reMarkable fails to enforce any of its rights under these Terms, this does not result in a waiver of any such rights.

    If any provision of these Terms is found to be unenforceable, all other provisions of these Terms shall remain unaffected.

    These Terms and any document expressly referred to in them represent the entire agreement between the Customer and reMarkable in relation to the subject matter.

    13. INQUIRIES

    If the Customer is dissatisfied with or wishes to make a complaint in relation to the Product, reMarkable’s Customer Service may be contacted by e-mail, as stated under “Contact” in clause 15.

    14. APPLICABLE LAW AND DISPUTE RESOLUTION

    These terms shall be governed by and construed in accordance with the laws of Norway.

    Any dispute arising out of this Terms shall be finally settled by arbitration pursuant to the Rules of the Arbitration and Dispute Resolution Institute of the Oslo Chamber of Commerce in force at any time. The rules for fast-track arbitration shall apply where the amount in dispute does not exceed NOK 2,000,000. The amount in dispute shall include the claims made in the request for arbitration and any counterclaims made in the response to the request for arbitration. The language of arbitration shall be English.

    15. CONTACT

    The seller and supplier of the Product is reMarkable AS, organization number 917 352 836.
    reMarkable is registered in the Register of Business Enterprises in Norway.
    reMarkable’s contact information is:

    Address: Biermanns gate 6, 0473 Oslo, Norway
    E-mail: support.business@remarkable.com
    Phone no.: 0047 23 65 24 40

     

  • EEA and Switzerland

     

    TERMS AND CONDITIONS FOR PURCHASE OF PAPER TABLET AND ACCESSORIES

    reMarkable AS, a company incorporated in Norway, organization number 917 352 836 MVA, (“reMarkable”) has developed and sells computer tablets and accessories. The tablets may be connected to software through an Internet-based cloud service (the “Cloud Service”) that allows users to automatically and securely back up and synchronize their work between different devices (such as computers, mobile phones etc.).  In order to use the tablets the customer must purchase or have access to a tablet and in addition enter into a separate subscription agreement should the customer wish to have access to the cloud service (the “Subscription Agreement”). The tablet, as well as all accessories sold with the tablet or separately, are sold pursuant to these terms and conditions for purchase (the “Terms”).
    
    The Customer acknowledges to have read and understood these Terms. These Terms constitutes a binding agreement when the Customer has accepted these Terms through the ordering process of the Product, subject to confirmation by reMarkable as mentioned in clause 2 below.
    
    References in these Terms to“Customer”shall mean the Company stated on the order confirmation.
    
    The Customer acknowledges that in order to get access to the Cloud Service the Customer must purchase a tablet. The Customer further acknowledges that use of the Cloud Service requires a valid Subscription Agreement. A standard subscription to the Cloud Service (“Standard Subscription”) is provided free of charge on a trial basis to the Customer upon the purchase of the tablet. reMarkable may in the future charge the Customer a subscription fee. Any such subscription fee will be paid for by the Customer in addition to the purchase price for the tablet in accordance with the Subscription Agreement applicable to such Subscription. Any such terms and conditions and pricing information applicable to the cloud service will be made available to the Customer, either by e-mail or on www.remarkable.com.

    1. DESCRIPTION OF THE PRODUCT

    The description of the tablet and accessories, referred to as the (“Product(s)”) in the following, is described on reMarkable's website. reMarkable is obligated to deliver the Product to the Customer in accordance with the description.

    2. CONTRACT FORMATION

    After initial orientation of the Products on www.remarkable.com and upon placing an Order on www.remarkable.com/store stating the wanted Product(s) and quantity, the Customer’s representative provide contact, shipping, billing and payment information and warrant that they are authorized to order on behalf of Customer. The Terms herein are accepted and become binding on Customer when Customer choose to “Place order” in the ordering process.  

    An order confirmation including a tax invoiceis then sent to the Customer’s e-mail. A tax invoice is generated by us when contacting support.business@remarkable.com.
    
    All orders are subject to acceptance by reMarkable at its discretion. Given larger quantity request, reMarkable may have to limit the number of Product(s) available for purchase, even after an order confirmation is received by Customer. In the event we cannot supply all Products ordered, reMarkable will revert back to Customer with the option of partial delivery including partial refund or cancel the Order and refund your purchase in full.
    
    Regardless of the foregoing, an agreement will not be binding on either party if the price listed by reMarkable in the ordering process or the Customer’s order contains a typing error, and the other party knew or should have known that such error existed, or if the Customer has provided incorrect payment or delivery information.

    3. PRICE AND PAYMENT TERMS

    The total purchase price for the Product and shipping is displayed in the ordering process on www.remarkable.com/store. The Product and shipping is paid in advance and in accordance with the payment option chosen by the Customer in the ordering process. . By providing a credit card or other payment method that reMarkable accepts, Customer represents and warrants that Customer is authorized to use the designated payment method and that Customer permits reMarkable (or a third party payment processor) to charge Customer’s payment method for the total amount of Customer’s order, including any applicable taxes and/or other charges.

    All prices are quoted in local currency or US Dollars. The price includes taxes where applicable, however, Customer is responsible for any sales duty, or other governmental taxes, or fees due with respect to the order. If the payment method cannot be verified, is invalid or is otherwise not acceptable, the Customer’s order may be suspended or cancelled.  Customer must resolve any problem reMarkable encounters in order to proceed with Customer’s order.
    
    After acceptance of an Order, an order confirmation and tax invoice will be sent to the e-mail address provided by the Customer in the ordering process.

    4. DELIVERY

    The Product is shipped to the Customer in accordance with the shipping option chosen by the Customer in the ordering process. The cost of shipping is detailed in the ordering process and to be paid by the Customer, if so stated.
    
    The estimated dispatch and delivery time will be stated in the web store. Delivery tracking is provided to Customer’s e-mail shortly after order confirmation. The delivery date will depend on the selected shipping option and delivery point, as well as the time of payment. The Customer acknowledges that delays to the estimated dispatch and delivery date may occur. reMarkable has no liability for any such delays.
    
    The Product will be delivered to the delivery address specified by the Customer in the order form. The Customer and its representative is responsible for ensuring that the correct address is registered at all times, and reMarkable shall not be liable for any loss resulting from the Customer’s failure to provide its correct delivery address.
    
    Delivery has occurred when the Customer, or its representative including any individual on the designated delivery address, has taken possession of the Product. The risk of the Product passes to the Customer when its representative has received the Product. If the Product is not collected or received on time, and if this is due to the Customer or circumstances related to the Customer, the risk passes to the Customer when the Product is at its disposal and the failure to take possession of the Product constitutes a breach of contract by the Customer.  reMarkable reserves the right to charge the Customer for extra shipment and handling costs due to Customer’s failure to collect the Products in time.

    5. WITHDRAWAL FROM CONTRACT

    The Customer may withdraw from contract in full within 30 days of delivery and thereby return undamaged tablets and accompanied/corresponding accessories for a refund, given that the conditions in this clause are met.

    If the Customer wish to withdraw from contract, the Customer must send an unequivocal notice stating this intent to support.business@remarkable.com within 30 days. The Customer must then complete the return steps as requested by reMarkable when confirming receipt of such unequivocal notice to withdraw. reMarkable’s return process is described on www.remarkable.com, however, slight changes might occur for larger orders. All products must be returned within 14 days after notice is sent to be eligible for a full refund.

    Unless otherwise clearly stated by reMarkable in the web store, reMarkable reserves the right to charge the Customer a restocking fee to any return invoked under this clause. reMarkable reserves the right to charge the Customer a shipping and handling fee. If, on return to us, it is determined that the Products are damaged, been subject to unauthorized modification, are not in a resalable condition and/or are missing components, an amount equal to the estimated value loss, may at reMarkable’s sole discretion be deducted from the amount of Customer’s refund.

    Damage covered by the limited warranty under clause 6 is not subject to such reduction.

    If the Customer withdraws from contract, any Subscription Agreement between reMarkable and the Customer will automatically be terminated.

    6. LIMITED WARRANTY

    If there is a defect in the delivered Product, the Customer must, within 30 days after it discovered or should have discovered such defect, inform reMarkable by e-mail to support.business@remarkable.com that it will make a claim. Claims relating to defective Products must be made no later than one year after the Customer took possession of the Product, and the Customer must provide proof of the original purchase of the Products from reMarkable.

    reMarkable will in such case revert with further information, hereunder the applicable process for determining whether the defect is covered by the limited warranty.

    There is no warranty for Products that have been (i) modified, altered or adapted without reMarkable’s prior written consent, (ii) maltreated or used in a manner not compatible with the instructions in the User Guide, (iii) used with third party equipment and/or software not provided nor approved by reMarkable, to the extent the problem is attributable to such use, (iv) relocated, to the extent that problems are attributable to the relocation, or (v) repaired by unauthorized third party.

    If reMarkable finds that the defect is covered by the limited warranty of this clause 6reMarkable may in its own discretion, depending on the nature of the defect and other relevant circumstances, offer (a) repair or (b) replacement. reMarkable may, at its discretion, offer a partly or full refund for the defective Products.

    The remedies set out in this clause 6 shall be the only liability of reMarkable in case of defects in the delivered Product.

    7. INDEMNIFICATION

    The Customer agrees to defend, indemnify and hold harmless reMarkable and our affiliates, independent contractors and service providers, and each of our respective directors, officers, employees and agents (collectively, “reMarkable Parties”) from and against all third-party claims, damages, costs, liabilities and expenses (including, but not limited to, reasonable attorneys’ fees) caused by, arising out of or related to (a) the Customer's purchase or use of, or inability to use, the Products; (b) the Customer's violation of these Terms or any other applicable terms, policies, warnings or instructions provided by reMarkable or a third party in relation to the Products, or (c) the Customer's violation of any applicable law or any rights of any third party related to the Customer's use of the Products.

    8. LIMITATION OF LIABILITY

    REMARKABLE PARTIES SHALL HAVE NO LIABILITY FOR ANY LOST PROFITS OR OTHER CONSEQUENTIAL, SPECIAL, PUNITIVE, INDIRECT, OR INCIDENTAL DAMAGES, AND OTHER LOSSES WHICH, IN ACCORDANCE WITH APPLICABLE LAW, ARE REGARDED AS INDIRECT LOSSES, ARISING FROM OR RELATED TO THE PRODUCT ITSELF, CUSTOMER'S USE OR INABILITY TO USE THE PRODUCTS, EVEN IF REMARKABLE PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL THE AGGREGATE LIABILITY OF REMARKABLE ARISING OUT OF OR RELATING TO THE USE OF OR INABILITY TO USE THE PRODUCTS EXCEED THE GREATER OF ONE HUNDRED US DOLLARS (US$100) OR THE AMOUNT  PAID BY THE CUSTOMER TO REMARKABLE FOR THE PRODUCT. THE FOREGOING DISCLAIMER OF CERTAIN DAMAGES AND LIMITATION OF LIABILITY WILL APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

    9. END-USER CUSTOMERS ONLY

    reMarkable sells and ships Products to end-user Customers only. The Customer may not purchase Products from reMarkable for resale, and reMarkable reserves the right to refuse, cancel or delay the Customer's order if there are reasonable grounds to believe the Product is not being purchased for end use.

    Further, any rights pertaining to Customer under these Terms may only be invoked by the end-user being the Customer, and not by any entity or individual acquiring the Product by resale or otherwise from the Customer or other third parties.

    10. SELLER’S RIGHTS IN THE EVENT OF DEFAULT BY THE CUSTOMER

    In the case of breach of contract by the Customer, including but not limited to non-payment under clause 3, including if a payment is rejected by the payment agent or the Customer’s bank, or if a payment is disputed or recalled by the Customer’s bank, etc., without limiting its rights under clause 3, reMarkable will retain the Products and title herein until payment is completed.
    
    reMarkable may cancel the order or terminate the agreement due to late payment or other breach of contract if the breach of contract is material. A payment delay exceeding the invoice’s due date by 30 days is considered to be a material breach of contract.

    11. PERSONAL DATA

    reMarkable is responsible for processing the personal data provided by the Customer in relation to the purchase of the Product.
    
    For further information on reMarkable’s processing of personal data, including information about the Customer's rights as registered, please refer to reMarkable’s Privacy Protection Statement, which is available at www.remarkable.com/legal/privacy-policy.

    12. MISCELLANEOUS

    The Customer may not transfer or assign any or all of its rights or obligations under these Terms.

    reMarkable may transfer or assign any or all of its rights and obligations under these Terms and the Subscription Agreement to i) an affiliate, ii) a successor or iii) a third party together with the relevant business.

    The Product and all associated copyrights, know-how, trade secrets, trademarks and other intellectual property rights belong to reMarkable and reMarkable’s suppliers. Nothing herein shall be construed as transferring these rights.

    If reMarkable fails to enforce any of its rights under these Terms, this does not result in a waiver of any such rights.

    If any provision of these Terms is found to be unenforceable, all other provisions of these Terms shall remain unaffected.

    These Terms and any document expressly referred to in them represent the entire agreement between the Customer and reMarkable in relation to the subject matter.

    13. INQUIRIES

    If the Customer is dissatisfied with or wishes to make a complaint in relation to the Product, reMarkable’s Customer Service may be contacted by e-mail, as stated under “Contact” in clause 15.
    

    14. APPLICABLE LAW AND DISPUTE RESOLUTION

    These terms shall be governed by and construed in accordance with the laws of Norway.

    Any dispute arising out of this Terms shall be finally settled by arbitration pursuant to the Rules of the Arbitration and Dispute Resolution Institute of the Oslo Chamber of Commerce in force at any time. The rules for fast-track arbitration shall apply where the amount in dispute does not exceed NOK 2,000,000. The amount in dispute shall include the claims made in the request for arbitration and any counterclaims made in the response to the request for arbitration. The language of arbitration shall be English.

    15. CONTACT

    The seller and supplier of the Product is reMarkable AS, organization number 917 352 836.
    reMarkable is registered in the Register of Business Enterprises in Norway.
    reMarkable’s contact information is:

    Address: Biermanns gate 6, 0473 Oslo, Norway
    E-mail: support.business@remarkable.com
    Phone no.: 0047 23 65 24 40

  • EEA and Switzerland - Refurbished

     

    TERMS AND CONDITIONS FOR PURCHASE OF PAPER TABLET AND ACCESSORIES

    reMarkable AS, a company incorporated in Norway, organization number 917 352 836 MVA, (“reMarkable”) has developed and sells computer tablets and accessories. The tablets may be connected to software through an Internet-based cloud service (the “Cloud Service”) that allows users to automatically and securely back up and synchronize their work between different devices (such as computers, mobile phones etc.).  In order to use the tablets the customer must purchase or have access to a tablet and in addition enter into a separate subscription agreement should the customer wish to have access to the cloud service (the “Subscription Agreement”). The tablet, as well as all accessories sold with the tablet or separately, are sold pursuant to these terms and conditions for purchase (the “Terms”).
    
    The Customer acknowledges to have read and understood these Terms. These Terms constitutes a binding agreement when the Customer has accepted these Terms through the ordering process of the Product, subject to confirmation by reMarkable as mentioned in clause 2 below.
    
    References in these Terms to “Customer” shall mean the Company stated on the order confirmation.
    
    The Customer acknowledges that in order to get access to the Cloud Service the Customer must purchase a tablet. The Customer further acknowledges that use of the Cloud Service requires a valid Subscription Agreement. A standard subscription to the Cloud Service (“Standard Subscription”) is provided free of charge on a trial basis to the Customer upon the purchase of the tablet. reMarkable may in the future charge the Customer a subscription fee. Any such subscription fee will be paid for by the Customer in addition to the purchase price for the tablet in accordance with the Subscription Agreement applicable to such Subscription. Any such terms and conditions and pricing information applicable to the cloud service will be made available to the Customer, either by e-mail or on www.remarkable.com.

    1. DESCRIPTION OF THE PRODUCT

    The description of the tablet and accessories, referred to as the (“Product(s)”) in the following, is described on reMarkable's website. reMarkable is obligated to deliver the Product to the Customer in accordance with the description.

    A refurbished Product is a pre-owned device. No refurbished Product is available for sale before completing the refurbishment process, whereby the Product is subject to quality and future performance inspections. Upon completion of the refurbishment process, the refurbished Product adhere to the same technical specifications and descriptions as new Products described on reMarkable’s website.

    2. CONTRACT FORMATION

    After initial orientation of the Products on www.remarkable.com and upon placing an Order on www.remarkable.com/store stating the wanted Product(s) and quantity, the Customer’s representative provide contact, shipping, billing and payment information and warrant that they are authorized to order on behalf of Customer. The Terms herein are accepted and become binding on Customer when Customer choose to “Place order” in the ordering process.  

    An order confirmation including a tax invoice is then sent to the Customer’s e-mail. A tax invoice is generated by us when contacting support.business@remarkable.com.
    
    All orders are subject to acceptance by reMarkable at its discretion. Given larger quantity request, reMarkable may have to limit the number of Product(s) available for purchase, even after an order confirmation is received by Customer. In the event we cannot supply all Products ordered, reMarkable will revert back to Customer with the option of partial delivery including partial refund or cancel the Order and refund your purchase in full.
    
    Regardless of the foregoing, an agreement will not be binding on either party if the price listed by reMarkable in the ordering process or the Customer’s order contains a typing error, and the other party knew or should have known that such error existed, or if the Customer has provided incorrect payment or delivery information.

    3. PRICE AND PAYMENT TERMS

    The total purchase price for the Product and shipping is displayed in the ordering process on www.remarkable.com/store. The Product and shipping fee are paid in advance and in accordance with the payment option chosen by the Customer in the ordering process. By providing a credit card or other payment method that reMarkable accepts, Customer represents and warrants that Customer is authorized to use the designated payment method and that Customer permits reMarkable (or a third party payment processor) to charge Customer’s payment method for the total amount of Customer’s order, including any applicable taxes and/or other charges.

    All prices are quoted in local currency or US Dollars. The price includes taxes where applicable, however, Customer is responsible for any sales duty, or other governmental taxes, or fees due with respect to the order. If the payment method cannot be verified, is invalid or is otherwise not acceptable, the Customer’s order may be suspended or cancelled.  Customer must resolve any problem reMarkable encounters in order to proceed with Customer’s order.
    
    After acceptance of an Order, an order confirmation and tax invoice will be sent to the e-mail address provided by the Customer in the ordering process. 

    4. DELIVERY

    The Product is shipped to the Customer in accordance with the shipping option chosen by the Customer in the ordering process. The cost of shipping is detailed in the ordering process and to be paid by the Customer, if so stated.
    
    The estimated dispatch and delivery time will be stated in the web store. Delivery tracking is provided to Customer’s e-mail shortly after order confirmation. The delivery date will depend on the selected shipping option and delivery point, as well as the time of payment. The Customer acknowledges that delays to the estimated dispatch and delivery date may occur. reMarkable has no liability for any such delays.
    
    The Product will be delivered to the delivery address specified by the Customer in the order form. The Customer and its representative is responsible for ensuring that the correct address is registered at all times, and reMarkable shall not be liable for any loss resulting from the Customer’s failure to provide its correct delivery address.
    
    Delivery has occurred when the Customer, or its representative including any individual on the designated delivery address, has taken possession of the Product. The risk of the Product passes to the Customer when its representative has received the Product. If the Product is not collected or received on time, and if this is due to the Customer or circumstances related to the Customer, the risk passes to the Customer when the Product is at its disposal and the failure to take possession of the Product constitutes a breach of contract by the Customer.  reMarkable reserves the right to charge the Customer for extra shipment and handling costs due to Customer’s failure to collect the Products in time.

    5. WITHDRAWAL FROM CONTRACT

    The Customer may withdraw from contract in full within 30 days of delivery and thereby return undamaged tablets and accompanied/corresponding accessories for a refund, given that the conditions in this clause are met.

    If the Customer wish to withdraw from contract, the Customer must send an unequivocal notice stating this intent to support.business@remarkable.com within 30 days. The Customer must then complete the return steps as requested by reMarkable when confirming receipt of such unequivocal notice to withdraw. reMarkable’s return process is described on www.remarkable.com, however, slight changes might occur for larger orders. All products must be returned within 14 days after notice is sent to be eligible for a full refund. 

    Unless otherwise clearly stated by reMarkable in the web store, reMarkable reserves the right to charge the Customer a restocking fee to any return invoked under this clause. reMarkable reserves the right to charge the Customer a shipping and handling fee. If, on return to us, it is determined that the Products are damaged, been subject to unauthorized modification, are not in a resalable condition and/or are missing components, an amount equal to the estimated value loss, may at reMarkable’s sole discretion be deducted from the amount of Customer’s refund. 

    Damage covered by the limited warranty under clause 6 is not subject to such reduction. 

    If the Customer withdraws from contract, any Subscription Agreement between reMarkable and the Customer will automatically be terminated.

    6. LIMITED WARRANTY

    If there is a defect in the delivered Product, the Customer must, within 30 days after it discovered or should have discovered such defect, inform reMarkable by e-mail to support.business@remarkable.com that it will make a claim. Claims relating to defective Products must be made no later than one year after the Customer took possession of the Product, and the Customer must provide proof of the original purchase of the Products from reMarkable. 

    reMarkable will in such case revert with further information, hereunder the applicable process for determining whether the defect is covered by the limited warranty.

    There is no warranty for Products that have been (i) modified, altered or adapted without reMarkable’s prior written consent, (ii) maltreated or used in a manner not compatible with the instructions in the User Guide, (iii) used with third party equipment and/or software not provided nor approved by reMarkable, to the extent the problem is attributable to such use, (iv) relocated, to the extent that problems are attributable to the relocation, or (v) repaired by unauthorized third party.

    If reMarkable finds that the defect is covered by the limited warranty of this clause 6, reMarkable may in its own discretion, depending on the nature of the defect and other relevant circumstances, offer (a) repair or (b) replacement. reMarkable may, at its discretion, offer a partly or full refund for the defective Products.

    The remedies set out in this clause 6 shall be the only liability of reMarkable in case of defects in the delivered Product.

    7. INDEMNIFICATION

    The Customer agrees to defend, indemnify and hold harmless reMarkable and our affiliates, independent contractors and service providers, and each of our respective directors, officers, employees and agents (collectively, “reMarkable Parties”) from and against all third-party claims, damages, costs, liabilities and expenses (including, but not limited to, reasonable attorneys’ fees) caused by, arising out of or related to (a) the Customer's purchase or use of, or inability to use, the Products; (b) the Customer's violation of these Terms or any other applicable terms, policies, warnings or instructions provided by reMarkable or a third party in relation to the Products, or (c) the Customer's violation of any applicable law or any rights of any third party related to the Customer's use of the Products.

    8. LIMITATION OF LIABILITY

    REMARKABLE PARTIES SHALL HAVE NO LIABILITY FOR ANY LOST PROFITS OR OTHER CONSEQUENTIAL, SPECIAL, PUNITIVE, INDIRECT, OR INCIDENTAL DAMAGES, AND OTHER LOSSES WHICH, IN ACCORDANCE WITH APPLICABLE LAW, ARE REGARDED AS INDIRECT LOSSES, ARISING FROM OR RELATED TO THE PRODUCT ITSELF, CUSTOMER'S USE OR INABILITY TO USE THE PRODUCTS, EVEN IF REMARKABLE PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL THE AGGREGATE LIABILITY OF REMARKABLE ARISING OUT OF OR RELATING TO THE USE OF OR INABILITY TO USE THE PRODUCTS EXCEED THE GREATER OF ONE HUNDRED US DOLLARS (US$100) OR THE AMOUNT  PAID BY THE CUSTOMER TO REMARKABLE FOR THE PRODUCT. THE FOREGOING DISCLAIMER OF CERTAIN DAMAGES AND LIMITATION OF LIABILITY WILL APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

    9. END-USER CUSTOMERS ONLY

    reMarkable sells and ships Products to end-user Customers only. The Customer may not purchase Products from reMarkable for resale, and reMarkable reserves the right to refuse, cancel or delay the Customer's order if there are reasonable grounds to believe the Product is not being purchased for end use. 

    Further, any rights pertaining to Customer under these Terms may only be invoked by the end-user being the Customer, and not by any entity or individual acquiring the Product by resale or otherwise from the Customer or other third parties.

    10. SELLER’S RIGHTS IN THE EVENT OF DEFAULT BY THE CUSTOMER

    In the case of breach of contract by the Customer, including but not limited to non-payment under clause 3, including if a payment is rejected by the payment agent or the Customer’s bank, or if a payment is disputed or recalled by the Customer’s bank, etc., without limiting its rights under clause 3, reMarkable will retain the Products and title herein until payment is completed.
    
    reMarkable may cancel the order or terminate the agreement due to late payment or other breach of contract if the breach of contract is material. A payment delay exceeding the invoice’s due date by 30 days is considered to be a material breach of contract.

    11. PERSONAL DATA

    reMarkable is responsible for processing the personal data provided by the Customer in relation to the purchase of the Product.
    
    For further information on reMarkable’s processing of personal data, including information about the Customer's rights as registered, please refer to reMarkable’s Privacy Protection Statement, which is available at www.remarkable.com/legal/privacy-policy.

    12. MISCELLANEOUS

    The Customer may not transfer or assign any or all of its rights or obligations under these Terms. 

    reMarkable may transfer or assign any or all of its rights and obligations under these Terms and the Subscription Agreement to i) an affiliate, ii) a successor or iii) a third party together with the relevant business.

    The Product and all associated copyrights, know-how, trade secrets, trademarks and other intellectual property rights belong to reMarkable and reMarkable’s suppliers. Nothing herein shall be construed as transferring these rights.

    If reMarkable fails to enforce any of its rights under these Terms, this does not result in a waiver of any such rights. 

    If any provision of these Terms is found to be unenforceable, all other provisions of these Terms shall remain unaffected.

    These Terms and any document expressly referred to in them represent the entire agreement between the Customer and reMarkable in relation to the subject matter.

    13. INQUIRIES

    If the Customer is dissatisfied with or wishes to make a complaint in relation to the Product, reMarkable’s Customer Service may be contacted by e-mail, as stated under “Contact” in clause 15.

    14. APPLICABLE LAW AND DISPUTE RESOLUTION

    These terms shall be governed by and construed in accordance with the laws of Norway.

    Any dispute arising out of this Terms shall be finally settled by arbitration pursuant to the Rules of the Arbitration and Dispute Resolution Institute of the Oslo Chamber of Commerce in force at any time. The rules for fast-track arbitration shall apply where the amount in dispute does not exceed NOK 2,000,000. The amount in dispute shall include the claims made in the request for arbitration and any counterclaims made in the response to the request for arbitration. The language of arbitration shall be English.

    15. CONTACT

    The seller and supplier of the Product is reMarkable AS, organization number 917 352 836.
    reMarkable is registered in the Register of Business Enterprises in Norway.
    reMarkable’s contact information is:

    Address: Biermanns gate 6, 0473 Oslo, Norway
    E-mail: support.business@remarkable.com
    Phone no.: 0047 23 65 24 40

  • Australia and New Zealand

     

    TERMS AND CONDITIONS – SUBSCRIPTION AGREEMENT

    reMarkable AS, organization number 917 352 836, (“reMarkable”) has developed and sells paper tablets for reading, writing and sketching. The tablet is connected to a software and a Cloud Service which allows users to automatically and securely back up their work as well as synchronize their work between different devices (such as computers, mobile phones etc.). In order to use the tablet the customer must enter into this subscription agreement which gives the customer access to the Cloud Service (the “Subscription Agreement”).

    reMarkable’ s cloud based platform “Cloud Service” enables the Customer to upload documents and data created on the tablet and synchronize their work between different devices (or equivalent service developed by reMarkable in the future which offers the Customer corresponding features and functions).

    References in the Subscription Agreement to “Customer” shall mean the entity or person stated as “user” in the online login portal available at reMarkable’s website.

    The Customer acknowledges to have read and understood the Subscription Agreement. The Subscription Agreement constitutes a binding agreement when the Customer has accepted the Subscription Agreement through the ordering process of the Cloud Service, subject to confirmation by reMarkable as mentioned in clause 1 below.

     

    DESCRIPTION OF THE SERVICE

    The Cloud Service and its features are described in further detail on reMarkable’s website.

    The Customer may order the Cloud Service using the ordering process on reMarkable’s website. All orders are subject to acceptance by reMarkable at its discretion.

     

    SUBSCRIPTION OPTIONS

    A standard subscription is provided free of charge upon the purchase of the paper tablet.

    reMarkable may in the future offer an upgraded Cloud Service with additional features. Premium subscription is subject to a rolling subscription fee in addition to the price paid for the tablet.

     

    SUBSCRIPTION LICENSE AND SUBSCRIPTION PERIOD

    The Customer is granted a limited, revocable, non-exclusive and non-transferable right to use the Cloud Service in accordance with the Subscription Agreement during the subscription period.

    The Subscription Period starts running from the moment the Customer creates a customer profile on reMarkable’s website.

    Unless otherwise specified in the ordering process, the subscription runs until terminated by either party, in accordance with section 4 below.

     

    TERMINATION OF THE SUBSCRIPTION AND DUTIES UPON TERMINATION

    The Customer may terminate the Subscription Agreement at any time and without cause through the customer profile on reMarkable’s website.

    reMarkable may not terminate the Subscription Agreement during the 30 day refund period pursuant to the terms and conditions for purchase of the tablet, unless; 1) reMarkable offers another solution with similar capabilities, or 2) the Customer is in material breach of the Subscription Agreement pursuant to clause 9 below.

    On the expiry of the refund period, the Subscription Agreement may be terminated by reMarkable with three month’s prior notice (current + three months), if termination is reasonably necessary to protect reMarkable’s interests.

    Upon termination of the Subscription Agreement, the Customer will lose access to the Cloud Service. The Customer must ensure to download all data that the Customer wishes to retain from the Cloud Service before the subscription period expires or is terminated.

    reMarkable provides a standard file format for such data export through the Cloud Service. reMarkable will upon the Customer’s consent keep the data stored in the Cloud Service after the termination of the Subscription Agreement.

     

    TECHNICAL REQUIREMENTS

    Information about the platform, hardware and software requirements for the Cloud Service is available here (“Technical Requirements”).

    The Technical Requirements may be updated by reMarkable without prior notice. reMarkable shall, however, notify the Customer at least 60 days in advance if reMarkable will stop supporting previously supported Technical Requirements.

    Amendments to Technical Requirements shall not affect the Customer’s use of the Cloud Service, but if the Customer fails to meet the Technical Requirements, subsequent updates and extensions to the service may become unavailable to the Customer.

    The Customer shall be responsible for obtaining and maintaining all hardware, software, third party services and other equipment needed for the access and use of the Cloud Service, and is responsible for all charges and expenses related thereto, including internet access. reMarkable reserves the right to cancel access to the Cloud Service in the event that Customer’s failure to maintain and update its own hardware or software should represent a security risk for reMarkable.

     

    SERVICE LEVELS AND PLANNED DOWNTIME

    To the full extent permitted by law, the Cloud Service is provided “as is” and as a standardized service to anyone who has a valid subscription. The Cloud Service shall, however, fulfill the quality and accessibility requirements generally associated with this type of service. A subscription gives the Customer a right to use the Cloud Service as is at all times, and the Customer’s use is not conditional or tied to a specific version or functionality. reMarkable shall not be responsible for ensuring that the service fits atypical purposes for which the Customer uses the Cloud Service. reMarkable reserves the right to make improvements, add, modify or remove functionality. reMarkable may, however, not remove functionality which in reMarkable’s view is to be regarded as key features of the Cloud Service.

    The Customer acknowledges that the Cloud Service will not always be completely free of errors and that the improvement of the Cloud Service is a continuous process. The Customer is further aware that successful use of the Cloud Service is dependent on equipment and factors that the Customer itself is responsible for (such as adequate internet connection) or which is outside of reMarkable’ s control. reMarkable is not liable for any discontinuance or disruption of the operation of the Cloud Service caused by a default in any third party service or by the Customer’s own circumstances which is necessary to access the service, including errors in internet connections, browsers, operating systems or other third party software. Third party software and operating system updates etc. may influence the usability of the Cloud Service, and reMarkable has no responsibility in this regard. reMarkable will however always use its best efforts to accommodate and develop the Cloud Service on the basis of updates etc. relating to hardware and software supported by reMarkable in accordance with the Technical Requirements specified above.

    The Customer is responsible for backing up the content in the Cloud Service, and reMarkable encourages the Customer to do so in order to avoid loss of data. reMarkable shall under no circumstance be liable to the Customer for loss of data.

    TO THE FULL EXTENT PERMITTED BY LAW, ALL WARRANTIES, CONDITIONS, GUARANTEES, TERMS AND REPRESENTATIONS AND UNDERTAKINGS WITH RESPECT TO THE CLOUD SERVICE, OTHER THAN AS EXPRESSLY SET OUT HEREIN, WHETHER EXPRESS, IMPLIED OR VERBAL, STATUTORY OR OTHERWISE, AND WHETHER ARISING UNDER THESE TERMS OR OTHERWISE, ARE HEREBY EXCLUDED INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE.

     

    PERSONAL DATA

    reMarkable will manage the personal data which the Customer provides or uploads to the Cloud Service only to the extent necessary to fulfill its obligations pursuant to this Subscription Agreement.

    For further information on reMarkable’ s management of personal data, including information about your rights as registered, please refer to reMarkable’ s Privacy Protection Statement, which is available at www.remarkable.com/legal.

     

    CUSTOMER’S USE OF THE CLOUD SERVICE AND INDEMNITY

    The Customer shall not use the Cloud Service in any way which violates any laws, infringes anyone’s rights (including but not limited to intellectual property rights such as copyright) or damages or interferes with the Cloud Service or any features on the Cloud Service.

    The Customer shall ensure that the Customer’s log-in details, passwords, and equivalent obtained by the Customer in conjunction with registration are stored and used in a secure manner and cannot be accessed or used by third parties. The Customer agrees to notify reMarkable immediately of any unauthorized use of the above information or any other breach of security.

    reMarkable has no obligation to monitor the Customer’s use of the Cloud Service in order to ensure compliance with the terms of this Subscription Agreement or Norwegian law. However, reMarkable reserves the right at all times to edit, refuse to post or to remove and delete any information or data, in whole or in part, if reMarkable reasonably suspects that there might be a breach of the Subscription Agreement or Norwegian law.

    The Customer owns and is responsible for all data, information and material of any kind uploaded to the Cloud Service by the Customer, including personal data. Where applicable, the Customer is responsible for obtaining the appropriate authorizations for processing personal data. The Customer is also required to obtain the consent of the people involved where applicable. The Customer is fully responsible for ensuring that the data or information he or she uploads to the Cloud Service can be legally uploaded, that the data is legal and that the data does not violate third party rights, such as privacy rights, publishing rights, copyright, contractual rights, intellectual property rights or other rights.

    The Customer undertakes to indemnify reMarkable for any third party claims arising as a result of the Customer’s use of the Cloud Service in breach of the Subscription Agreement.

     

    TERMINATION FOR DEFAULT

    It should be noted that the provisions of this clause [10] applies unless mandatory consumer protection legislation prescribes a better solution for the Customer. Mandatory consumer protection law complements the provisions of this Subscription Agreement.

    reMarkable may terminate this Subscription Agreement with immediate effect if the Customer is in material breach of any provisions of the Subscription Agreement. Material breach includes but is not limited to (i) use the Cloud Service as part of any crime or illegal behavior (including without limitation all kinds of fraud), (ii) use of the Cloud Service in a manner that violates any policies or guidelines implemented by reMarkable from time to time with respect to the use of the Cloud Service or which may result in losses or the risk of loss for reMarkable or any third party, (iii) attempts by the Customer to amend the Cloud Service or to use any other software or hardware other than reMarkable’ s Software or hardware linked to the Cloud Service or (iv) payment default lasting more than 20 days, provided reMarkable has provided the Customer with at least one payment reminder (which may be sent my e-mail).

    The Customer shall be entitled to terminate the Subscription Agreement with immediate effect if reMarkable is in material breach of the Subscription Agreement.

     

    LIMITATION OF LIABILITY

    To the full extent permitted by law, reMarkable shall only be liable for direct loss caused by reMarkable’s breach of the Subscription Agreement and shall not be liable for special, consequential or incidental damages or indirect loss or punitive or exemplary damages, unless caused intentionally. For the purposes of this agreement, indirect loss means loss of profits, loss of reputation, loss of data, and other losses which, in accordance with Norwegian law, are regarded as indirect losses.

    However, if the Cloud Service is used for non-consumer purposes, the total liability for reMarkable, regardless of cause, is capped at the price of the Product.

     

    FORCE MAJEURE

    reMarkable shall not be responsible nor liable to the Customer for any failure or delay in performance due to circumstances beyond its reasonable control, including, without limitation, war, riot, embargoes, acts of civil or military authorities, fire, floods, accidents, service outages resulting from equipment and/or software failure and/or telecommunications failures, power failures, network failures, failures of third party service providers (including providers of internet services and telecommunications). The performance of this agreement shall then be suspended for as long as any such event shall prevent the affected party from performing its obligations under this agreement.

     

    INTELLECTUAL PROPERTY RIGHTS

    The Cloud Service and all associated copyrights, know-how, trade secrets, trademarks and other intellectual property rights belong to reMarkable and reMarkable’ s suppliers. The Subscription Agreement does not imply any right for the Customer beyond the limited rights of use expressly granted in clause [2] above.

     

    USE OF THIRD PARTIES

    reMarkable may use sub-contractors to deliver the Cloud Service, including all support and maintenance services. To the extent a sub-contractor processes personal data for which the Customer is data controller, the Data Processing Agreement (Appendix 1) sets out requirements in this regard.

     

    AMENDMENTS

    reMarkable reserves the right to amend and change the terms of this Subscription Agreement by giving notice, unless the change is due to a legal obligation which implies a notice period.

    Notice shall be given by e-mail to the e-mail address in your profile, and shall be deemed given to the Customer on the day the e-mail is sent.

    In the event that reMarkable amends the Subscription Agreement and that amendment is detrimental to the Customer, the Customer has a right to terminate the Subscription Agreement without penalty.

     

    NOTICES

    All notices pursuant to the Subscription Agreement shall be submitted via reMarkable.com. All notices to the Customer shall be sent to the e-mail address provided by the Customer in the order form (or subsequently updated e-mail address).

     

    COMPLAINTS AND DISPUTE RESOLUTION

    If the Customer has questions relating to the Cloud Service or wishes to make a complaint, reMarkable may be contacted by via an online form at remarkable.com.

    If a Customer wants an additional copy of the Subscription Agreement that the customer has accepted, reMarkable will submit this to the Customer upon request.

    This Subscription Agreement shall be governed by and construed in accordance with the laws of Norway. Any disputes shall be referred to and finally resolved by the courts of Norway. The legal venue shall be Oslo City Court.

     

    Contact

    The seller and supplier of the Product is Remarkable AS, organization number 917 352 836.
    Remarkable is registered in the Register of Business Enterprises in Norway.
    Remarkable’s contact information is:
    Address: Biermanns gate 6, 0473 Oslo, Norway
    E-mail: sales@remarkable.com
    Phone no.: 0047 23 65 24 40

  • Canada

     

    TERMS AND CONDITIONS – SUBSCRIPTION AGREEMENT

    Remarkable AS, organization number 917 352 836, (“Remarkable”) has developed and sells paper tablets for reading, writing and sketching. The tablet is connected to a software and a cloud service which allows users to automatically and securely back up their work as well as synchronize their work between different devices (such as computers, mobile phones etc.). In order to use the tablet the customer must enter into this subscription agreement which gives the customer access to the cloud service (the “Subscription Agreement”).
    
    Remarkable’ s cloud based platform “Cloud Service” enables the Customer to upload documents and data created on the tablet and synchronize their work between different devices (or equivalent service developed by Remarkable in the future which offers the Customer corresponding features and functions).
    
    References in the Subscription Agreement to “Customer” shall mean the entity or person stated as “user” in the online login portal available at Remarkable’s website.
    
    The Customer acknowledges to have read and understood the Subscription Agreement. The Subscription Agreement constitutes a binding agreement when the Customer has accepted the Subscription Agreement through the ordering process of the Cloud Service, subject to confirmation by Remarkable as mentioned in clause 1 below.
    
    

    Description of the service

    The Cloud Service and its features are described in further detail on Remarkable’s website.
    
    The Customer may order the Cloud Service using the ordering process on Remarkable’s website. All orders are subject to acceptance by Remarkable at its discretion.
    
    

    Subscription options

    A standard subscription is provided free of charge upon the purchase of the paper tablet.
    
    Remarkable may in the future offer an upgraded cloud service with additional features. Premium subscription is subject to a rolling subscription fee in addition to the price paid for the tablet.
    
    

    Subscription license and subscription period

    The Customer is granted a limited, revocable, non-exclusive and non-transferable right to use the Cloud Service in accordance with the Subscription Agreement during the subscription period.
    
    The Subscription Period starts running from the moment the Customer creates a customer profile on Remarkable’s website.
    
    Unless otherwise specified in the ordering process, the subscription runs until terminated by either party, in accordance with section 4 below.
    
    

    Termination of the subscription and duties upon termination

    The Customer may terminate the Subscription Agreement at any time and without cause through the customer profile on Remarkable’s website.
    
    Remarkable may not terminate the Subscription Agreement during the 30 day refund period pursuant to the terms and conditions for purchase of the tablet, unless; 1) Remarkable offers another solution with similar capabilities, or 2) the Customer is in material breach of the Subscription Agreement pursuant to clause 9 below.
    
    On the expiry of the refund period, the Subscription Agreement may be terminated by Remarkable with three month’s prior notice (current + three months), without stating any reason.
    
    Upon termination of the Subscription Agreement, the Customer will lose access to the Cloud Service. The Customer must ensure to download all data that the Customer wishes to retain from the Cloud Service before the subscription period expires or is terminated.
    
    Remarkable provides a standard file format for such data export through the Cloud Service. Remarkable will upon the Customer’s consent keep the data stored in the Cloud Service after the termination of the Subscription Agreement.
    
    

    Technical requirements

    Information about the platform, hardware and software requirements for the Cloud Service is available here (“Technical Requirements”).
    
    The Technical Requirements may be updated by Remarkable without prior notice. Remarkable shall, however, notify the Customer at least 60 days in advance if Remarkable will stop supporting previously supported Technical Requirements.
    
    Amendments to Technical Requirements shall not affect the Customer’s use of the Cloud Service, but if the Customer fails to meet the Technical Requirements, subsequent updates and extensions to the service may become unavailable to the Customer.
    
    The Customer shall be responsible for obtaining and maintaining all hardware, software, third party services and other equipment needed for the access and use of the Cloud Service, and is responsible for all charges and expenses related thereto, including internet access. Remarkable reserves the right to cancel access to the Cloud Service in the event that Customer’s failure to maintain and update its own hardware or software should represent a security risk for Remarkable.
    
    

    Service levels and planned downtime

    The Cloud Service is provided “as is” and as a standardized service to anyone who has a valid subscription. The Cloud Service shall, however, fulfill the quality and accessibility requirements generally associated with this type of service. A subscription gives the Customer a right to use the Cloud Service as is at all times, and the Customer’s use is not conditional or tied to a specific version or functionality. Remarkable shall not be responsible for ensuring that the service fits the purpose for which the Customer uses the Cloud Service. Remarkable reserves the right to make improvements, add, modify or remove functionality. Remarkable may, however, not remove functionality which in Remarkable’s view is to be regarded as key features of the Cloud Service.
    
    The Customer acknowledges that the Cloud Service will not always be completely free of errors and that the improvement of the Cloud Service is a continuous process. The Customer is further aware that successful use of the Cloud Service is dependent on equipment and factors that the Customer itself is responsible for (such as adequate internet connection) or which is outside of Remarkable’ s control. Remarkable is not liable for any discontinuance or disruption of the operation of the Cloud Service caused by a default in any third party service or by the Customer’s own circumstances which is necessary to access the service, including errors in internet connections, browsers, operating systems or other third party software. Third party software and operating system updates etc. may influence the usability of the Cloud Service, and Remarkable has no responsibility in this regard. Remarkable will however always use its best efforts to accommodate and develop the Cloud Service on the basis of updates etc. relating to hardware and software supported by Remarkable in accordance with the Technical Requirements specified above.
    
    The Customer is responsible for backing up the content in the Cloud Service, and Remarkable encourages the Customer to do so in order to avoid loss of data. Remarkable shall under no circumstance be liable to the Customer for loss of data.
    
    OTHER THAN AS EXPRESSLY SET OUT HEREIN, REMARKABLE MAKES NO OTHER WARRANTY TO CUSTOMER, EITHER EXPRESS OR IMPLIED, WITH RESPECT TO THE CLOUD SERVICE, AND DISCLAIMS ALL OTHER WARRANTIES TO THE FULLEST EXTENT PERMITTED BY LAW.
    
    

    Personal data

    Remarkable will manage the personal data which the Customer provides or uploads to the Cloud Service only to the extent necessary to fulfill its obligations pursuant to this Subscription Agreement.
    
    For further information on Remarkable’ s management of personal data, including information about your rights as registered, please refer to Remarkable’ s Privacy Protection Statement, which is available at www.remarkable.com/legal.
    
    

    Customer’s use of the Cloud Service and Indemnity

    The Customer shall not use the Cloud Service in any way which violates any laws, infringes anyone’s rights (including but not limited to intellectual property rights such as copyright) or damages or interferes with the Cloud Service or any features on the Cloud Service.
    
    The Customer shall ensure that the Customer’s log-in details, passwords, and equivalent obtained by the Customer in conjunction with registration are stored and used in a secure manner and cannot be accessed or used by third parties. The Customer agrees to notify Remarkable immediately of any unauthorized use of the above information or any other breach of security.
    
    Remarkable has no obligation to monitor the Customer’s use of the Cloud Service in order to ensure compliance with the terms of this Subscription Agreement or Norwegian law. However, Remarkable reserves the right at all times to edit, refuse to post or to remove and delete any information or data, in whole or in part, if Remarkable reasonably suspects that there might be a breach of the Subscription Agreement or Norwegian law.
    
    The Customer owns and is responsible for all data, information and material of any kind uploaded to the Cloud Service by the Customer, including personal data. Where applicable, the Customer is responsible for obtaining the appropriate authorizations for processing personal data. The Customer is also required to obtain the consent of the people involved where applicable. The Customer is fully responsible for ensuring that the data or information he or she uploads to the Cloud Service can be legally uploaded, that the data is legal and that the data does not violate third party rights, such as privacy rights, publishing rights, copyright, contractual rights, intellectual property rights or other rights.
    
    The Customer undertakes to indemnify Remarkable for any third party claims arising as a result of the Customer’s use of the Cloud Service in breach of the Subscription Agreement.
    
    

    Termination for default

    It should be noted that the provisions of this clause [10] applies unless mandatory consumer protection legislation prescribes a better solution for the Customer. Mandatory consumer protection law complements the provisions of this Subscription Agreement.
    
    Remarkable may terminate this Subscription Agreement with immediate effect if the Customer is in material breach of any provisions of the Subscription Agreement. Material breach includes but is not limited to (i) use the Cloud Service as part of any crime or illegal behavior (including without limitation all kinds of fraud), (ii) use of the Cloud Service in a manner that violates any policies or guidelines implemented by Remarkable from time to time with respect to the use of the Cloud Service or which may result in losses or the risk of loss for Remarkable or any third party, (iii) attempts by the Customer to amend the Cloud Service or to use any other software or hardware other than Remarkable’ s Software or hardware linked to the Cloud Service or (iv) payment default lasting more than 20 days, provided Remarkable has provided the Customer with at least one payment reminder (which may be sent my e-mail).
    
    The Customer shall be entitled to terminate the Subscription Agreement with immediate effect if Remarkable is in material breach of the Subscription Agreement.
    
    

    Limitation of liability

    Remarkable shall only be liable for direct loss caused by Remarkable’s breach of the Subscription Agreement and shall not be liable for special, consequential or incidental damages or indirect loss or punitive or exemplary damages, unless caused intentionally. For the purposes of this agreement, indirect loss means loss of profits, loss of reputation, loss of data, and other losses which, in accordance with Norwegian law, are regarded as indirect losses.
    
    However, if the Cloud Service is used for non-consumer purposes, the total liability for Remarkable, regardless of cause, is capped at the price of the Product.
    
    

    Force Majeure

    Remarkable shall not be responsible nor liable to the Customer for any failure or delay in performance due to circumstances beyond its reasonable control, including, without limitation, war, riot, embargoes, acts of civil or military authorities, fire, floods, accidents, service outages resulting from equipment and/or software failure and/or telecommunications failures, power failures, network failures, failures of third party service providers (including providers of internet services and telecommunications). The performance of this agreement shall then be suspended for as long as any such event shall prevent the affected party from performing its obligations under this agreement.
    
    

    Intellectual property rights

    The Cloud Service and all associated copyrights, know-how, trade secrets, trademarks and other intellectual property rights belong to Remarkable and Remarkable’ s suppliers. The Subscription Agreement does not imply any right for the Customer beyond the limited rights of use expressly granted in clause [2] above.
    
    

    Use of third parties

    Remarkable may use sub-contractors to deliver the Cloud Service, including all support and maintenance services. To the extent a sub-contractor processes personal data for which the Customer is data controller, the Data Processing Agreement (Appendix 1) sets out requirements in this regard.
    
    

    Amendments

    Remarkable reserves the right to amend and change the terms of this Subscription Agreement by giving notice, unless the change is due to a legal obligation which implies a notice period.
    
    Notice shall be given by e-mail to the e-mail address in your profile, and shall be deemed given to the Customer on the day the e-mail is sent.
    
    

    Notices

    All notices pursuant to the Subscription Agreement shall be submitted via Remarkable.com. All notices to the Customer shall be sent to the e-mail address provided by the Customer in the order form (or subsequently updated e-mail address).
    
    

    Complaints and dispute resolution

    If the Customer has questions relating to the Cloud Service or wishes to make a complaint, Remarkable may be contacted by via an online form at remarkable.com.
    
    If a Customer wants an additional copy of the Subscription Agreement that the customer has accepted, Remarkable will submit this to the Customer upon request.
    
    This Subscription Agreement shall be governed by and construed in accordance with the laws of Norway. Any disputes shall be referred to and finally resolved by the courts of Norway. The legal venue shall be Oslo City Court.
    
    **********
    
    Remarkable AS
    Organization number 917 352 836
    Registered in the Register of Business Enterprises in Norway
    Address: Biermanns gate 6, 0473 Oslo, Norway
    E-mail: sales@remarkable.com
    Phone no.: 0047 23 65 24 40
    
    
    These terms are available in Norwegian.

  • EEA and Switzerland

     

    TERMS AND CONDITIONS – SUBSCRIPTION AGREEMENT

    Remarkable AS, organization number 917 352 836, (“Remarkable”) has developed and sells paper tablets for reading, writing and sketching. The tablet is connected to a software and a cloud service which allows users to automatically and securely back up their work as well as synchronize their work between different devices (such as computers, mobile phones etc.). In order to use the tablet the customer must enter into this subscription agreement which gives the customer access to the cloud service (the “Subscription Agreement”).
    
    Remarkable’ s cloud based platform “Cloud Service” enables the Customer to upload documents and data created on the tablet and synchronize their work between different devices (or equivalent service developed by Remarkable in the future which offers the Customer corresponding features and functions).
    
    References in the Subscription Agreement to “Customer” shall mean the entity or person stated as “user” in the online login portal available at Remarkable’s website.
    
    The Customer acknowledges to have read and understood the Subscription Agreement. The Subscription Agreement constitutes a binding agreement when the Customer has accepted the Subscription Agreement through the ordering process of the Cloud Service, subject to confirmation by Remarkable as mentioned in clause 1 below.
    
    

    Description of the service

    The Cloud Service and its features are described in further detail on Remarkable’s website, www.remarkable.com.
    
    The Customer may order the Cloud Service using the ordering process on Remarkable’s website. All orders are subject to acceptance by Remarkable at its discretion.
    
    

    Subscription options

    A standard subscription is provided free of charge upon the purchase of the paper tablet.
    
    Remarkable may in the future offer an upgraded cloud service with additional features. Premium subscription is subject to a rolling subscription fee in addition to the price paid for the tablet.
    
    

    Subscription license and subscription period

    The Customer is granted a limited, revocable, non-exclusive and non-transferable right to use the Cloud Service in accordance with the Subscription Agreement during the subscription period.
    
    The Subscription Period starts running from the moment the Customer creates a customer profile on Remarkable’s website.
    
    Unless otherwise specified in the ordering process, the subscription runs until terminated by either party, in accordance with section 4 below.
    
    

    Termination of the subscription and duties upon termination

    It should be noted that the provisions of this clause 4 apply unless mandatory consumer protection legislation prescribes a better solution for the Customer.
    
    The Customer may terminate the Subscription Agreement at any time and without justification through the customer profile on Remarkable’s website.
    
    Remarkable may not terminate the Subscription Agreement during the two year complaint period pursuant to the terms and conditions for purchase of the tablet, unless; 1) Remarkable offers another solution with similar capabilities, or 2) the Customer is in material breach of the Subscription Agreement pursuant to clause 9 below.
    
    On the expiry of the complaint period, the Subscription Agreement may be terminated by Remarkable with three month’s prior notice (current + three months), without stating any reason.
    
    Upon termination of the Subscription Agreement, the Customer will lose access to the Cloud Service. The Customer must ensure to download all data that the Customer wishes to retain from the Cloud Service before the subscription period expires.
    
    Remarkable provides a standard file format for such data export through the Cloud Service. Remarkable will upon the Customer’s consent keep the data stored in the Cloud Service after the termination of the Subscription Agreement.
    
    

    Technical requirements

    Information about the platform, hardware and software requirements for the Cloud Service is available here (“Technical Requirements”).
    
    The Technical Requirements may be updated by Remarkable without prior notice. Remarkable shall, however, notify the Customer at least 60 days in advance if Remarkable will stop supporting previously supported Technical Requirements.
    
    Amendments to Technical Requirements shall not affect the Customer’s use of the Cloud Service, but if the Customer fails to meet the Technical Requirements, subsequent updates and extensions to the service may become unavailable to the Customer.
    
    The Customer shall be responsible for obtaining and maintaining all hardware, software, third party services and other equipment needed for the access and use of the Cloud Service, and is responsible for all charges and expenses related thereto, including internet access. Remarkable reserves the right to cancel access to the Cloud Service in the event Customer’s failure to maintain and update own hardware or software should represent a security risk for Remarkable.
    
    

    Service levels and planned downtime

    It should be noted that the provisions of this clause 6 applies unless mandatory consumer protection legislation prescribes a better solution for the Customer.
    
    The Cloud Service is provided “as is” and as a standardized service to anyone who has a valid subscription. The Cloud Service shall, however, fulfill the quality and accessibility requirements generally associated with this type of service. A subscription gives the Customer a right to use the Cloud Service as is at all times, and the Customer’s use is not conditional or tied to a specific version or functionality. Remarkable shall not be responsible for ensuring that the service fits the purpose for which the Customer uses the Cloud Service. Remarkable reserves the right to make improvements, add, modify or remove functionality. Remarkable may, however, not remove functionality which in Remarkable’s view is to be regarded as key features of the Cloud Service.
    
    The Customer acknowledges that the Cloud Service will not always be completely free of errors and that the improvement of the Cloud Service is a continuous process. The Customer is further aware that successful use of the Cloud Service is dependent on equipment and factors that the Customer itself is responsible for (such as adequate internet connection) or which is outside of Remarkable’ s control. Remarkable is not liable for any discontinuance or disruption of the operation of the Cloud Service caused by a default in any third party service or by the Customer’s own circumstances which is necessary to access the service, including errors in internet connections, browsers, operating systems or other third party software. Third party software and operating system updates etc. may influence the usability of the Cloud Service, and Remarkable has no responsibility in this regard. Remarkable will however always use its best efforts to accommodate and develop the Cloud Service on the basis of updates etc. relating to hardware and software supported by Remarkable in accordance with the Technical Requirements specified above.
    
    The Customer is responsible for backing up the content in the Cloud Service, and Remarkable encourages the Customer to do so in order to avoid loss of data. Remarkable shall under no circumstance be liable to the Customer for loss of data.
    
    

    Personal data

    Remarkable will process the personal data which the Customer provides or uploads to the Cloud Service only to the extent necessary to fulfill its obligations pursuant to this Subscription Agreement.
    
    For further information on Remarkable’ s processing of personal data, including information about your rights as registered, please refer to Remarkable’ s Privacy Protection Statement, which is available at www.remarkable.com/legal.
    
    

    Customer’s use of the Cloud Service and Indemnity

    The Customer shall not use the Cloud Service in any way which violates any laws, infringes anyone’s rights or damages or interferes with the Cloud Service or any features on the Cloud Service.
    
    The Customer shall ensure that the Customer’s log-in details, passwords, and equivalent obtained by the Customer in conjunction with registration are stored and used in a secure manner and cannot be accessed or used by third parties. The Customer agrees to notify Remarkable immediately of any unauthorized use of the above information or any other breach of security.
    
    Remarkable has no obligation to monitor the Customer’s use of the Cloud Service in order to ensure compliance with the terms of this Subscription Agreement or applicable consumer purchasing legislation. However, Remarkable reserves the right at all times to edit, refuse to post or to remove and delete any information or data, in whole or in part, if Remarkable reasonably suspects that there might be a breach of the Subscription Agreement or applicable consumer purchasing legislation.
    
    The Customer owns and is responsible for all data, information and material of any kind uploaded to the Cloud Service by the Customer, including personal data. Where applicable, the Customer is responsible for obtaining the appropriate authorizations for processing personal data. The Customer is also required to obtain the consent of the people involved where applicable. The Customer is fully responsible for ensuring that the data or information he or she uploads to the Cloud Service can be legally uploaded, that the data is legal and that the data does not violate third party rights, such as privacy rights, publishing rights, copyright, contractual rights, intellectual property rights or other rights.
    
    The Customer undertakes to indemnify Remarkable for any third party claims arising as a result of the Customer’s use of the Cloud Service in breach of the Subscription Agreement.
    
    

    Termination for default

    It should be noted that the provisions of this clause 9 applies unless mandatory consumer protection legislation prescribes a better solution for the Customer. Mandatory consumer protection law complements the provisions of this Subscription Agreement.
    
    Remarkable may terminate this Subscription Agreement with immediate effect if the Customer is in material breach of any provisions of the Subscription Agreement. Material breach includes but is not limited to (i) use the Cloud Service as part of any crime or illegal behavior (including without limitation all kinds of fraud), (ii) use of the Cloud Service in a manner that may result in losses or the risk of loss for Remarkable or any third party, (iii) attempts by the Customer to amend the Cloud Service or to use any other software or hardware other than Remarkable’ s Software or hardware linked to the Cloud Service or (iv) payment default lasting more than 20 days, provided Remarkable has provided the Customer with at least one payment reminder (which may be sent my e-mail).
    
    The Customer shall be entitled to terminate the Subscription Agreement with immediate effect if Remarkable is in material breach of the Subscription Agreement.
    
    

    Limitation of liability

    It should be noted that the provisions of this clause 10 applies unless mandatory consumer protection legislation prescribes a better solution for the Customer.
    
    Remarkable shall only be liable for direct loss caused by Remarkable’s breach of the Subscription Agreement and shall not be liable for indirect loss unless caused intentionally or by gross negligence. For the purposes of this agreement, indirect loss means loss of profits, loss of reputation, loss of data, and other losses which, in accordance with applicable consumer purchasing legislation, are regarded as indirect losses.
    
    However, if the Cloud Service is used for non-consumer purposes, the total liability for Remarkable, regardless of cause, is capped at the price of the Product.
    
    

    Force Majeure

    Remarkable shall not be responsible nor liable to the Customer for any failure or delay in performance due to circumstances beyond its reasonable control, including, without limitation, war, riot, embargoes, acts of civil or military authorities, fire, floods, accidents, service outages resulting from equipment and/or software failure and/or telecommunications failures, power failures, network failures, failures of third party service providers (including providers of internet services and telecommunications). The performance of this agreement shall then be suspended for as long as any such event shall prevent the affected party from performing its obligations under this agreement.
    
    

    Intellectual property rights

    The Cloud Service and all associated copyrights, know-how, trade secrets, trademarks and other intellectual property rights belong to Remarkable and Remarkable’ s suppliers. The Subscription Agreement does not imply any right for the Customer beyond the limited rights of use expressly granted in clause 3 above.
    
    

    Use of third parties

    Remarkable may use sub-contractors to deliver the Cloud Service, including all support and maintenance services. To the extent a sub-contractor processes personal data for which the Customer is data controller, the Data Processing Agreement (Appendix 1) sets out requirements in this regard.
    
    

    Amendments

    Remarkable reserves the right to amend and change the terms of this Subscription Agreement by giving notice, unless the change is due to a legal obligation which implies a notice period.
    
    Notice shall be given by e-mail to the e-mail address provided by the Customer in the order form (or subsequently updated e-mail address) and shall be deemed received by the Customer if the Customer can retrieve the content under normal circumstances.
    
    

    Notices

    All notices pursuant to the Subscription Agreement shall be submitted via Remarkable.com. All notices to the Customer shall be sent to the e-mail address provided by the Customer in the order form (or subsequently updated e-mail address).
    
    

    No right to cancel

    The Cloud Service is classed as digital content pursuant to applicable consumer purchasing legislation, and is therefore not subject to cancellation rights. Delivery of the Cloud Service is done without undue delay after the Customer has ordered the service. In the ordering process, the Customer is asked to consent to commencement of delivery, while acknowledging that the right of cancellation has thus been lost.
    
    

    Complaints and dispute resolution

    If the Customer has questions relating to the Cloud Service or wishes to make a complaint, Remarkable may be contacted by via an online form at remarkable.com.
    
    You may also file your complaint through the European Union Online Dispute Resolution.
    
    If a Customer wants an additional copy of the Subscription Agreement that the customer has accepted, Remarkable will submit this to the Customer upon request.
    
    This Subscription Agreement shall be governed by and construed in accordance with the laws of Norway. Any disputes shall be referred to and finally resolved by the courts of Norway. The legal venue shall be Oslo City Court. These terms will not limit any consumer protection rights that you may be entitled to under the mandatory laws of your country of residence.
    
    **********
    
    Remarkable AS
    Organization number 917 352 836
    Registered in the Register of Business Enterprises in Norway
    Address: Biermanns gate 6, 0473 Oslo, Norway
    E-mail: sales@remarkable.com
    Phone no.: 0047 23 65 24 40

  • Hong Kong

     

    TERMS AND CONDITIONS – SUBSCRIPTION AGREEMENT

    reMarkable AS, a company incorporated in Norway, organization number 917 352 836 MVA, (“reMarkable”) has developed and sells paper tablets for reading, writing and sketching. The tablet is connected to a software and a Cloud Service which allows users to automatically and securely back up their work as well as synchronize their work between different devices (such as computers, mobile phones etc.). In order to use the tablet the customer must enter into this subscription agreement which gives the customer access to the Cloud Service (the “Subscription Agreement”).

    reMarkable’s cloud based platform “Cloud Service” enables the Customer to upload documents and data created on the tablet and synchronize their work between different devices (or equivalent service developed by reMarkable in the future which offers the Customer corresponding features and functions).

    References in the Subscription Agreement to “Customer” shall mean the entity or person stated as “user” in the online login portal available at reMarkable’s website www.remarkable.com.

    The Customer acknowledges to have read and understood the Subscription Agreement. The Subscription Agreement constitutes a binding agreement when the Customer has accepted the Subscription Agreement through the ordering process of the Cloud Service, subject to confirmation by reMarkable as mentioned in clause 1 below.

     

    1. DESCRIPTION OF THE SERVICE

    The Cloud Service and its features are described in further detail on reMarkable’s website.

    The Customer may order the Cloud Service using the ordering process on reMarkable’s website. All orders are subject to acceptance by reMarkable at its discretion.

    Customer must be at least 18 years old (or the age of legal majority where you reside) to purchase a subscription and access and use the Cloud Services.

     

    2. SUBSCRIPTION OPTIONS

    A standard subscription is provided free of charge upon the purchase of the paper tablet.

    reMarkable may in the future offer an upgraded Cloud Service with additional features. Premium subscription is subject to a rolling subscription fee in addition to the price paid for the tablet. reMarkable reserves the right to change the subscription fees or applicable charges and to institute new charges and fees, upon thirty (30) days prior notice to the Customer (which may be sent by email). The Customer’s continued use of the Cloud Service after the end of the notice period of the changed subscription fee or charges or new charges or fees constitutes Customer’s consent to the new fees or the changed subscription fee or charges or new charges or fees.

    WHEN CUSTOMER REGISTERS FOR A PAID PREMIUM SUBSCRIPTION, CUSTOMER EXPRESSLY ACKNOWLEDGES AND AGREES THAT (A) REMARKABLE (OR OUR THIRD PARTY PAYMENT PROCESSOR) IS AUTHORIZED TO CHARGE CUSTOMER AT THE BEGINNING OF EVERY MONTH OR OTHER PERIODIC BASIS (AS SELECTED BY CUSTOMER VIA REMARKABLE`S WEBSITE) FOR CUSTOMER’S SUBSCRIPTION (IN ADDITION TO ANY APPLICABLE TAXES AND OTHER CHARGES) FOR AS LONG AS CUSTOMER’S SUBSCRIPTION CONTINUES, AND (B) CUSTOMER’S SUBSCRIPTION IS CONTINUOUS UNTIL CUSTOMER CANCELS IT OR REMARKABLE SUSPENDS OR STOPS PROVIDING ACCESS TO THE CLOUD SERVICES IN ACCORDANCE WITH THE SUBSCRIPTION AGREEMENT.

     

    3. SUBSCRIPTION LICENSE AND SUBSCRIPTION PERIOD

    The Customer is granted a limited, revocable, non-exclusive and non-transferable right to use the Cloud Service in accordance with the Subscription Agreement during the subscription period.

    The subscription period starts running from the moment the Customer creates a customer profile on reMarkable’s website.

    Unless otherwise specified in the ordering process, the subscription runs until terminated by either party in accordance with clause 4 below.

     

    4. TERMINATION OF THE SUBSCRIPTION AND DUTIES UPON TERMINATION

    The Customer may terminate the Subscription Agreement at any time and without justification through the customer profile on reMarkable’s website.

    For paid premium subscriptions, Customer may cancel its subscription at any time upon thirty (30) days’ prior notice by logging into Customer’s profile and following the instruction to cancel. Customer will be responsible for all charges (including applicable taxes and other charges) incurred with respect to fees processed prior to the cancellations of Customer’s paid rolling subscription. Customer will not receive a refund for any partial month or any renewal that occurs during the thirty (30) days’ notice period.

    From time to time, to the extent legally permitted, reMarkable may offer free or reduced rate promotional trials of certain paid premium subscriptions for specified periods of time without payment or for a reduced promotional price. If reMarkable offers Customer a free or promotional trial, the specific terms of the free or promotional trial will be provided in the marketing materials describing the particular trial, during the online registration process when the code for the trial is entered on the reMarkable operated websites.

    ONCE THE FREE OR PROMOTIONAL TRIAL ENDS, CUSTOMER AUTHORIZES REMARKABLE (OR OUR THIRD PARTY PAYMENT PROCESSOR) TO BEGIN CHARGING CUSTOMER’S DESIGNATED PAYMENT METHOD ON A RECURRING BASIS FOR CUSTOMER’S SUBSCRIPTION (PLUS ANY APPLICABLE TAXES AND OTHER CHARGES) FOR AS LONG AS THE SUBSCRIPTION CONTINUES, UNLESS CUSTOMER CANCELS THE SUBSCRIPTION PRIOR TO THE END OF THE FREE OR PROMOTIONAL TRIAL OR OTHERWISE CANCELS THE SUBSCRIPTION IN ACCORDANCE WITH THIS CLAUSE.

    The Subscription Agreement may be terminated by reMarkable with three month’s prior notice (current + three months) without stating any reason, and with immediate effect in the event of material breach of any of Customer's obligation under this Subscription Agreement, cf. clause 11 below.

    Upon termination of the Subscription Agreement, whether by reMarkable or the Customer, the Customer will lose access to the Cloud Service. The Customer must ensure to download all data that the Customer wishes to retain from the Cloud Service before the subscription period expires or the Subscription Agreement is terminated.

    reMarkable provides a standard file format for such data export through the Cloud Service. reMarkable will upon the Customer’s consent keep the data stored in the Cloud Service after the termination of the Subscription Agreement.

     

    5. PAYMENT AND BILLING FOR PREMIUM SUBSCRIPTIONS

    By providing a payment method that reMarkable accepts, Customer represents and warrants that Customer is authorized to use the designated payment method and that Customer permits reMarkable (or our third party payment processor) to charge Customer’s payment method for the total amount of Customer’s Subscription or other purchase (including any applicable taxes and other charges). If the payment method cannot be verified, is invalid or is otherwise not acceptable, Customer’s order or subscription may be suspended or cancelled. Customer must resolve any problem reMarkable encounters in order to proceed with Customer’s order. In the event Customer wants to change or update payment information associated with Customer’s account, Customer can do so by logging into Customer’s account profile and editing the payment information. Customer acknowledges that the amount billed may vary due to promotional offers, changes to the subscription or changes in applicable taxes or other charges, and Customer authorizes reMarkable (or our third party payment processor) to charge Customer’s payment method for the corresponding amount.

    Unless otherwise stated by reMarkable, all prices are shown in U.S. dollars and applicable taxes and other charges, if any, are additional. Premium subscriptions and the Cloud Services are subject to availability and reMarkable reserves the right to impose any limits or reject part or all of an order, or discontinue offering certain subscriptions or services without prior notice, even if Customer has already placed an order.

    Customer is responsible for any sales duty or other governmental taxes or fees due with respect to Customer’s purchase of a subscription or other products. reMarkable will collect applicable sales tax if it determines that reMarkable has a duty to collect sales tax. reMarkable will present any taxes that it is required to collect at checkout, but note that actual taxes charged may be adjusted from the amount shown at checkout. Several factors may cause this, such as variances between processor programs and changes in tax rates.

     

    6. TECHNICAL REQUIREMENTS

    Information about the platform, hardware and software requirements for the Cloud Service is available on reMarkable’s website.

    The Technical Requirements may be updated by reMarkable without prior notice. reMarkable shall, however, notify the Customer at least 60 days in advance if reMarkable will stop supporting previously supported Technical Requirements.

    Amendments to Technical Requirements shall not affect the Customer’s use of the Cloud Service, but if the Customer fails to meet the Technical Requirements, subsequent updates and extensions to the service may become unavailable to the Customer.

    The Customer shall be responsible for obtaining and maintaining all hardware, software, third party services and other equipment needed for the access and use of the Cloud Service, and is responsible for all charges and expenses related thereto, including internet access. reMarkable reserves the right to cancel access to the Cloud Service in the event Customer’s failure to maintain and update own hardware or software should represent a security risk for reMarkable.

     

    7. SERVICE LEVELS AND PLANNED DOWNTIME

    The Cloud Service is provided “as is” and as a standardized service to anyone who has a valid subscription. A subscription gives the Customer a right to use the Cloud Service as is at all times, and the Customer’s use is not conditional or tied to a specific version or functionality. reMarkable shall not be responsible for ensuring that the service fits the purpose for which the Customer uses the Cloud Service. reMarkable reserves the right to make improvements, add, modify or remove functionality. reMarkable may, however, not remove functionality which in reMarkable’s view is to be regarded as key features of the Cloud Service.

    The Customer acknowledges that the Cloud Service will not always be completely free of errors and that the improvement of the Cloud Service is a continuous process. reMarkable may, from time to time, with or without prior notice, temporarily suspend the operation of any Cloud Services and/or the reMarkable website (in whole or in part) for repair or maintenance work or in order to update or upgrade any contents, features or functionality.

    The Customer is aware that successful use of the Cloud Service is dependent on equipment and factors that the Customer itself is responsible for (such as adequate internet connection) or which is outside of reMarkable’s control. reMarkable is not liable for any discontinuance or disruption of the operation of the Cloud Service caused by a default in any third party service or by the Customer’s own circumstances which is necessary to access the service, including errors in internet connections, browsers, operating systems or other third party software. Third party software and operating system updates etc. may influence the usability of the Cloud Service, and reMarkable has no responsibility in this regard. reMarkable will however always use its best efforts to accommodate and develop the Cloud Service on the basis of updates etc. relating to hardware and software supported by reMarkable in accordance with the Technical Requirements specified above.

    The Customer is responsible for backing up the content in the Cloud Service, and reMarkable encourages the Customer to do so in order to avoid loss of data. reMarkable shall under no circumstance be liable to the Customer for loss of data. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, REMARKABLE AND ITS SUPPLIERS DISCLAIM ALL WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR QUIET ENJOYMENT, AND ANY WARRANTIES ARISING OUT OF ANY COURSE OF DEALING OR USAGE OF TRADE.

     

    8. INDEMNIFICATION

    The Customer agrees to defend, indemnify and hold harmless reMarkable and our affiliates, independent contractors and service providers, and each of our respective directors, officers, employees and agents (collectively, “reMarkable Parties”) from and against all third-party claims, damages, costs, liabilities and expenses (including, but not limited to, reasonable attorneys’ fees) caused by, arising out of or related to (a) the Customer's purchase or use of, or inability to use, the Cloud Services; (b) the Customer's violation of this Subscription Agreement or any other applicable terms, policies, warnings or instructions provided by reMarkable or a third party in relation to the Cloud Service, (c) any personal data or other data or content related to Customer or other users which Customer provides, uploads or inputs into the Cloud Service, or (d) the Customer's violation of any applicable law or any rights of any third party related to the Customer's use of the Cloud Service.

     

    9. PERSONAL DATA

    reMarkable will process the personal data in accordance with reMarkable’s Privacy Protection Statement.

    For further information on reMarkable’s processing of personal data, including information about the Customer's rights as registered, please refer to reMarkable’s Privacy Protection Statement, which is available at www.remarkable.com/legal/privacy-policy.

     

    10. CUSTOMER’S USE OF THE CLOUD SERVICE AND INDEMNITY

    The Customer shall not use the Cloud Service in any way which violates any laws or regulations, infringes anyone’s rights or damages or interferes with the Cloud Service or any features on the Cloud Service.

    The Customer shall ensure that the Customer’s log-in details, passwords, and equivalent obtained by the Customer in conjunction with registration are stored and used in a secure manner and cannot be accessed or used by third parties. The Customer agrees to notify reMarkable immediately of any unauthorized use of the above information or any other breach of security. The Customer is the only authorised user of the registered account at the Cloud Service.

    reMarkable has no obligation to monitor the Customer’s use of the Cloud Service in order to ensure compliance with the terms of this Subscription Agreement or applicable law or regulations. However, reMarkable reserves the right at all times to edit, refuse to post or to remove and delete any information or data, in whole or in part, if reMarkable reasonably suspects that there might be a breach of the Subscription Agreement or any applicable law or regulations.

    The Customer owns and is responsible for all data, information and material of any kind uploaded to the Cloud Service by the Customer, including personal data. Where applicable, the Customer is responsible for obtaining the appropriate authorizations for processing personal data. The Customer is also required to obtain the consent of the people involved where applicable. The Customer is fully responsible for ensuring that the data or information he or she uploads to the Cloud Service can be legally uploaded, that the data is legal and that the data does not violate third party rights, such as privacy rights, publishing rights, copyright, contractual rights, intellectual property rights or other rights.

    The Customer undertakes to indemnify reMarkable for any third party claims arising as a result of the Customer’s use of the Cloud Service in breach of the Subscription Agreement.

     

    11. TERMINATION FOR MATERIAL BREACH

    reMarkable may terminate this Subscription Agreement with immediate effect if the Customer is in material breach of any provisions of the Subscription Agreement. Material breach includes but is not limited to (i) use of the Cloud Service as part of any crime or illegal behaviour (including without limitation all kinds of fraud), (ii) use of the Cloud Service in a manner that may result in losses or the risk of loss for reMarkable or any third party, (iii) attempts by the Customer to amend the Cloud Service or to use any other software or hardware other than reMarkable’s software or hardware linked to the Cloud Service or (iv) payment default lasting more than 20 days, provided reMarkable has provided the Customer with at least one payment reminder (which may be sent by e-mail).

    The Customer shall be entitled to terminate the Subscription Agreement with immediate effect if reMarkable is in material breach of the Subscription Agreement.

     

    12. LIMITATION OF LIABILITY

    reMarkable shall only be liable for direct loss caused by reMarkable’s breach of the Subscription Agreement and shall not be liable for indirect loss, consequential, special, punitive or incidental damages arising from or related to the Customer's use or inability to use the Cloud Services. For the purposes of this agreement, indirect loss means loss of profits, loss of reputation, loss of data, and other losses which, in accordance with applicable law, are regarded as indirect losses.

    IN NO EVENT WILL THE AGGREGATE LIABILITY OF ANY OF REMARKABLE OR ITS AFFILIATES, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE, WHETHER ACTIVE, PASSIVE OR IMPUTED), PRODUCT LIABILITY, STRICT LIABILITY OR OTHER THEORY, ARISING OUT OF OR RELATING TO THIS SUBSCRIPTION AGREEMENT EXCEED THE GREATER OF (1) THE COMPENSATION PAID BY CUSTOMER, IF ANY, TO REMARKABLE FOR SUCH CLOUD SERVICE FOR THE 30 DAYS PRIOR TO THE DATE OF THE EVENT GIVING RISE TO LIABILITY OR (2) HK$500. THE FOREGOING DISCLAIMER OF CERTAIN DAMAGES AND LIMITATION OF LIABILITY WILL APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

     

    13. FORCE MAJEURE

    reMarkable shall not be responsible nor liable to the Customer for any failure or delay in performance due to circumstances beyond its reasonable control, including, without limitation, war, riot, embargoes, acts of civil or military authorities, fire, floods, accidents, service outages resulting from equipment and/or software failure and/or telecommunications failures, power failures, network failures, failures of third party service providers (including providers of internet services and telecommunications). The performance of this Subscription Agreement shall then be suspended for as long as any such event shall prevent the affected party from performing its obligations under this Subscription Agreement.

     

    14. INTELLECTUAL PROPERTY RIGHTS

    The Cloud Service and all associated copyrights, know-how, trade secrets, trademarks and other intellectual property rights belong to reMarkable and reMarkable’s suppliers. The Subscription Agreement does not imply any right for the Customer beyond the limited rights of use expressly granted in clause 3 above.

     

    15. USE OF THIRD PARTIES

    reMarkable may use sub-contractors to deliver the Cloud Service, including all support and maintenance services.

     

    16. AMENDMENTS

    reMarkable reserves the right to amend and change the terms of this Subscription Agreement by using reasonable efforts to notify Customer of changes, unless the change is due to a legal obligation which requires a notice period. Customer’s continued use of the Cloud Services will confirm Customer’s acceptance of such changes. reMarkable encourages Customer to frequently review this Subscription Agreement and any other applicable policies and guidelines to ensure Customer understands the terms and conditions that apply to Customer’s use of the Cloud Service. If Customer does not agree to the amended terms, policies or guidelines, Customer must stop using the Cloud Service.

    Notice shall be given by e-mail to the e-mail address registered in the Customer's profile, and shall be deemed given to the Customer on the day the e-mail is sent.

     

    17. NOTICES

    All notices pursuant to the Subscription Agreement shall be submitted via an online form at remarkable.com. All notices to the Customer shall be sent to the e-mail address provided by the Customer in the order form (or subsequently updated e-mail address), and shall be deemed given to the Customer on the day the e-mail is sent.

     

    18. MISCELLANEOUS

    The Customer may not transfer or assign any or all of its rights or obligations under this Subscription Agreement.

    reMarkable may transfer or assign any or all of its rights and obligations under this Subscription Agreement to an affiliate.

    If reMarkable fails to enforce any of its rights under the Subscription Agreement, this does not result in a waiver of any such rights.

    If any provision of this Subscription Agreement is found to be unenforceable, all other provisions shall remain unaffected.

    This Subscription Agreement and any document expressly referred to in it represent the entire agreement between the Customer and reMarkable in relation to the subject matter.

     

    19. COMPLAINTS

    If the Customer has questions relating to the Cloud Service or wishes to make a complaint, reMarkable may be contacted via an online form at remarkable.com.

     

    20. APPLICABLE LAW AND DISPUTE RESOLUTION

    This Subscription Agreement shall be governed by and construed in accordance with the laws of HONG KONG SPECIAL ADMINISTRATIVE REGION OF THE PEOPLE’S REPUBLIC OF CHINA (“HONG KONG”).

    Any disputes shall be referred to and finally resolved by the courts of HONG KONG. The legal venue shall be HONG KONG.

     

    Contact

    The seller and supplier of the Product is Remarkable AS, organization number 917 352 836.
    Remarkable is registered in the Register of Business Enterprises in Norway.
    Remarkable’s contact information is:
    Address: Biermanns gate 6, 0473 Oslo, Norway
    E-mail: sales@remarkable.com
    Phone no.: 0047 23 65 24 40

  • USA

     

    TERMS AND CONDITIONS – SUBSCRIPTION AGREEMENT

    Remarkable AS, organization number 917 352 836, (“Remarkable”) has developed and sells paper tablets for reading, writing and sketching. The tablet is connected to a software and a cloud service which allows users to automatically and securely back up their work as well as synchronize their work between different devices (such as computers, mobile phones etc.). In order to use the tablet the customer must enter into this subscription agreement which gives the customer access to the cloud service (the “Subscription Agreement”).
    
    Remarkable’ s cloud based platform “Cloud Service” enables the Customer to upload documents and data created on the tablet and synchronize their work between different devices (or equivalent service developed by Remarkable in the future which offers the Customer corresponding features and functions).
    
    References in the Subscription Agreement to “Customer” shall mean the entity or person stated as “user” in the online login portal available at Remarkable’s website.
    
    The Customer acknowledges to have read and understood the Subscription Agreement. The Subscription Agreement constitutes a binding agreement when the Customer has accepted the Subscription Agreement through the ordering process of the Cloud Service, subject to confirmation by Remarkable as mentioned in clause 1 below.
    
    

    Description of the service

    The Cloud Service and its features are described in further detail on Remarkable’s website.
    
    The Customer may order the Cloud Service using the ordering process on Remarkable’s website. All orders are subject to acceptance by Remarkable at its discretion.
    
    Customer must be at least 18 years old (or the age of legal majority where you reside) to purchase a subscription and access and use the Cloud Services.
    
    

    Subscription options

    A standard subscription is provided free of charge upon the purchase of the paper tablet.
    
    Remarkable may in the future offer an upgraded cloud service with additional features. Premium subscription is subject to a rolling subscription fee in addition to the price paid for the tablet. Remarkable reserves the right to change the subscription fees or applicable charges and to institute new charges and fees, upon thirty (30) days prior notice to the Customer (which may be sent by email). The Customer’s continued use of the Cloud Service after the end of the notice period of the changed subscription fee or charges or new charges or fees constitutes Customer’s consent to the new fees or the changed subscription fee or charges or new charges or fees.
    
    WHEN CUSTOMER REGISTERS FOR A PAID PREMIUM SUBSCRIPTION, CUSTOMER EXPRESSLY ACKNOWLEDGES AND AGREES THAT (A) REMARKABLE (OR OUR THIRD PARTY PAYMENT PROCESSOR) IS AUTHORIZED TO CHARGE CUSTOMER AT THE BEGINNING OF EVERY MONTH OR OTHER PERIODIC BASIS (AS SELECTED BY CUSTOMER VIA THE REMARKABLE WEBSITE) FOR CUSTOMER’S SUBSCRIPTION (IN ADDITION TO ANY APPLICABLE TAXES AND OTHER CHARGES) FOR AS LONG AS CUSTOMER’S SUBSCRIPTION CONTINUES, AND (B) CUSTOMER’S SUBSCRIPTION IS CONTINUOUS UNTIL CUSTOMER CANCELS IT OR REMARKABLE SUSPENDS OR STOPS PROVIDING ACCESS TO THE CLOUD SERVICES IN ACCORDANCE WITH THIS AGREEMENT.
    
    

    Subscription license and subscription period

    The Customer is granted a limited, revocable, non-exclusive and non-transferable right to use the Cloud Service in accordance with the Subscription Agreement during the subscription period.
    
    The Subscription Period starts running from the moment the Customer creates a customer profile on Remarkable’s website.
    
    Unless otherwise specified in the ordering process, the subscription runs until terminated by either party, in accordance with section 4 below.
    
    

    Termination of the subscription and duties upon termination

    The Customer may terminate the Subscription Agreement at any time and without justification through the customer profile on Remarkable’s website.
    
    For paid premium subscriptions, Customer may cancel its subscription at any time upon thirty (30) days’ prior notice by logging into Customer’s profile and following the instruction to cancel. Customer will be responsible for all charges (including applicable taxes and other charges) incurred with respect to fees processed prior to the cancellations of Customer’s paid rolling subscription. Customer will not receive a refund for any partial month or any renewal that occurs during the third day notice period.
    
    From time to time, to the extent legally permitted, Remarkable may offer free or reduced rate promotional trials of certain paid premium subscriptions for specified periods of time without payment or for a reduced promotional price. If Remarkable offers Customer a free or promotional trial, the specific terms of the free or promotional trial will be provided in the marketing materials describing the particular trial, during the online registration process when the code for the trial is entered on the Remarkable operated websites.
    
    ONCE THE FREE OR PROMOTIONAL TRIAL ENDS, CUSTOMER AUTHORIZES REMARKABLE (OR OUR THIRD PARTY PAYMENT PROCESSOR) TO BEGIN CHARGING CUSTOMER’S DESIGNATED PAYMENT METHOD ON A RECURRING BASIS FOR CUSTOMER’S SUBSCRIPTION (PLUS ANY APPLICABLE TAXES AND OTHER CHARGES) FOR AS LONG AS THE SUBSCRIPTION CONTINUES, UNLESS CUSTOMER CANCELS THE SUBSCRIPTION PRIOR TO THE END OF THE FREE OR PROMOTIONAL TRIAL OR OTHERWISE CANCELS THE SUBSCRIPTION IN ACCORDANCE WITH THIS SECTION.
    
    Remarkable may not terminate the Subscription Agreement during the 30-day refund period pursuant to the terms and conditions for purchase of the tablet, unless; 1) Remarkable offers another solution with similar capabilities, or 2) the Customer is in material breach of the Subscription Agreement pursuant to clause 10 below.
    
    On the expiry of the return period, the Subscription Agreement may be terminated by Remarkable with three month’s prior notice (current + three months), without stating any reason.
    
    Upon termination of the Subscription Agreement, whether by Remarkable or the Customer, the Customer will lose access to the Cloud Service. The Customer must ensure to download all data that the Customer wishes to retain from the Cloud Service before the subscription period expires.
    
    Remarkable provides a standard file format for such data export through the Cloud Service. Remarkable will upon the Customer’s consent keep the data stored in the Cloud Service after the termination of the Subscription Agreement.
    
    

    Payment and Billing for Premium Subscriptions

    By providing a payment method that Remarkable accepts, Customer represents and warrants that Customer is authorized to use the designated payment method and that Customer permits Remarkable (or our third party payment processor) to charge Customer’s payment method for the total amount of Customer’s Subscription or other purchase (including any applicable taxes and other charges). If the payment method cannot be verified, is invalid or is otherwise not acceptable, Customer’s order or subscription may be suspended or cancelled. Customer must resolve any problem Remarkable encounters in order to proceed with Customer’s order. In the event Customer wants to change or update payment information associated with Customer’s account, Customer can do so by logging into Customer’s account profile and editing the payment information. Customer acknowledges that the amount billed may vary due to promotional offers, changes to your Subscription or changes in applicable taxes or other charges, and Customer authorizes Remarkable (or our third party payment processor) to charge Customer’s payment method for the corresponding amount.
    
    All prices are shown in U.S. dollars and applicable taxes and other charges, if any, are additional. Premium subscriptions and the Cloud Services are subject to availability and Remarkable reserves the right to impose any limits or reject part or all of an order, or discontinue offering certain subscriptions or services without prior notice, even if Customer has already placed an order.
    
    Customer is responsible for any sales, duty or other governmental taxes or fees due with respect to Customer’s purchase of a subscription or other products. Remarkable will collect applicable sales tax if it determines that Remarkable has a duty to collect sales tax. Remarkable will present any taxes that it is required to collect at checkout, but note that actual taxes charged may be adjusted from the amount shown at checkout. Several factors may cause this, such as variances between processor programs and changes in tax rates.
    
    

    Technical requirements

    Information about the platform, hardware and software requirements for the Cloud Service is available here (“Technical Requirements”).
    
    The Technical Requirements may be updated by Remarkable without prior notice. Remarkable shall, however, notify the Customer at least 60 days in advance if Remarkable will stop supporting previously supported Technical Requirements.
    
    Amendments to Technical Requirements shall not affect the Customer’s use of the Cloud Service, but if the Customer fails to meet the Technical Requirements, subsequent updates and extensions to the service may become unavailable to the Customer.
    
    The Customer shall be responsible for obtaining and maintaining all hardware, software, third party services and other equipment needed for the access and use of the Cloud Service, and is responsible for all charges and expenses related thereto, including internet access. Remarkable reserves the right to cancel access to the Cloud Service in the event Customer’s failure to maintain and update own hardware or software should represent a security risk for Remarkable.
    
    

    Service levels and planned downtime

    It should be noted that the provisions of this clause 7 applies unless mandatory consumer protection legislation prescribes a better solution for the Customer.
    
    The Cloud Service is provided “as is” and as a standardized service to anyone who has a valid subscription. The Cloud Service shall, however, fulfill the quality and accessibility requirements generally associated with this type of service. A subscription gives the Customer a right to use the Cloud Service as is at all times, and the Customer’s use is not conditional or tied to a specific version or functionality. Remarkable shall not be responsible for ensuring that the service fits the purpose for which the Customer uses the Cloud Service. Remarkable reserves the right to make improvements, add, modify or remove functionality. Remarkable may, however, not remove functionality which in Remarkable’s view is to be regarded as key features of the Cloud Service.
    
    The Customer acknowledges that the Cloud Service will not always be completely free of errors and that the improvement of the Cloud Service is a continuous process. The Customer is further aware that successful use of the Cloud Service is dependent on equipment and factors that the Customer itself is responsible for (such as adequate internet connection) or which is outside of Remarkable’ s control. Remarkable is not liable for any discontinuance or disruption of the operation of the Cloud Service caused by a default in any third party service or by the Customer’s own circumstances which is necessary to access the service, including errors in internet connections, browsers, operating systems or other third party software. Third party software and operating system updates etc. may influence the usability of the Cloud Service, and Remarkable has no responsibility in this regard. Remarkable will however always use its best efforts to accommodate and develop the Cloud Service on the basis of updates etc. relating to hardware and software supported by Remarkable in accordance with the Technical Requirements specified above.
    
    The Customer is responsible for backing up the content in the Cloud Service, and Remarkable encourages the Customer to do so in order to avoid loss of data. Remarkable shall under no circumstance be liable to the Customer for loss of data. EXCEPT TO THE EXTENT PROHIBITED BY LAW, REMARKABLE AND ITS SUPPLIERS DISCLAIM ALL WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR QUIET ENJOYMENT, AND ANY WARRANTIES ARISING OUT OF ANY COURSE OF DEALING OR USAGE OF TRADE.
    
    

    Indemnification

    You agree to defend, indemnify and hold harmless Remarkable and our affiliates, independent contractors and service providers, and each of our respective directors, officers, employees and agents (collectively, “Remarkable Parties”) from and against all third-party claims, damages, costs, liabilities and expenses (including, but not limited to, reasonable attorneys’ fees) caused by, arising out of or related to (a) your purchase or use of, or inability to use, the Cloud Services; (b) your violation of this Subscription Agreement or any other applicable terms, policies, warnings or instructions provided by Remarkable or a third party in relation to the Cloud Service, (c) any personal data or other data or content related to Customer or other users which Customer provides, uploads or inputs into the Cloud Service, or (d) your violation of any applicable law or any rights of any third party related to your use of the Cloud Service.
    
    

    Personal data

    Remarkable will process the personal data in accordance with Remarkable’s Privacy Protection Statement.
    
    For further information on Remarkable’ s processing of personal data, including information about your rights as registered, please refer to Remarkable’ s Privacy Protection Statement, which is available at www.remarkable.com/legal.
    
    

    Customer’s use of the Cloud Service and Indemnity

    The Customer shall not use the Cloud Service in any way which violates any laws, infringes anyone’s rights or damages or interferes with the Cloud Service or any features on the Cloud Service.
    
    The Customer shall ensure that the Customer’s log-in details, passwords, and equivalent obtained by the Customer in conjunction with registration are stored and used in a secure manner and cannot be accessed or used by third parties. The Customer agrees to notify Remarkable immediately of any unauthorized use of the above information or any other breach of security.
    
    Remarkable has no obligation to monitor the Customer’s use of the Cloud Service in order to ensure compliance with the terms of this Subscription Agreement or applicable law. However, Remarkable reserves the right at all times to edit, refuse to post or to remove and delete any information or data, in whole or in part, if Remarkable reasonably suspects that there might be a breach of the Subscription Agreement or state or federal law in the United States of America.
    
    The Customer owns and is responsible for all data, information and material of any kind uploaded to the Cloud Service by the Customer, including personal data. Where applicable, the Customer is responsible for obtaining the appropriate authorizations for processing personal data. The Customer is also required to obtain the consent of the people involved where applicable. The Customer is fully responsible for ensuring that the data or information he or she uploads to the Cloud Service can be legally uploaded, that the data is legal and that the data does not violate third party rights, such as privacy rights, publishing rights, copyright, contractual rights, intellectual property rights or other rights.
    
    The Customer undertakes to indemnify Remarkable for any third party claims arising as a result of the Customer’s use of the Cloud Service in breach of the Subscription Agreement.
    
    

    Termination for default

    It should be noted that the provisions of this clause 11 applies unless mandatory consumer protection legislation prescribes a better solution for the Customer. Mandatory consumer protection law complements the provisions of this Subscription Agreement.
    
    Remarkable may terminate this Subscription Agreement with immediate effect if the Customer is in material breach of any provisions of the Subscription Agreement. Material breach includes but is not limited to (i) use the Cloud Service as part of any crime or illegal behavior (including without limitation all kinds of fraud), (ii) use of the Cloud Service in a manner that may result in losses or the risk of loss for Remarkable or any third party, (iii) attempts by the Customer to amend the Cloud Service or to use any other software or hardware other than Remarkable’ s Software or hardware linked to the Cloud Service or (iv) payment default lasting more than 20 days, provided Remarkable has provided the Customer with at least one payment reminder (which may be sent by e-mail).
    
    Without limiting the Customer’s rights under clause 4 the Customer shall be entitled to terminate the Subscription Agreement with immediate effect if Remarkable is in material breach of the Subscription Agreement.
    
    

    Limitation of liability

    It should be noted that the provisions of this clause 11 applies unless mandatory consumer protection legislation prescribes a better solution for the Customer.
    
    Remarkable shall only be liable for direct loss caused by Remarkable’s breach of the Subscription Agreement and shall not be liable for indirect loss, consequential, special, punitive or incidental damages arising from or related to your use of inability to use the Cloud Services unless caused intentionally or by gross negligence. For the purposes of this agreement, indirect loss means loss of profits, loss of reputation, loss of data, and other losses which, in accordance with New York law, are regarded as indirect losses.
    
    IN NO EVENT WILL THE AGGREGATE LIABILITY OF ANY OF REMARKABLE OR ITS AFFILIATES, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE, WHETHER ACTIVE, PASSIVE OR IMPUTED), PRODUCT LIABILITY, STRICT LIABILITY OR OTHER THEORY, ARISING OUT OF OR RELATING TO THIS SUBSCRIPTION AGREEMENT EXCEED THE GREATER OF (1) THE COMPENSATION PAID BY CUSTOMER, IF ANY, TO REMARKABLE FOR SUCH CLOUD SERVICE FOR THE 30 DAYS PRIOR TO THE DATE OF THE EVENT GIVING RISE TO LIABILITY OR (2) $100.
    
    

    Force Majeure

    Remarkable shall not be responsible nor liable to the Customer for any failure or delay in performance due to circumstances beyond its reasonable control, including, without limitation, war, riot, embargoes, acts of civil or military authorities, fire, floods, accidents, service outages resulting from equipment and/or software failure and/or telecommunications failures, power failures, network failures, failures of third party service providers (including providers of internet services and telecommunications). The performance of this Subscription Agreement shall then be suspended for as long as any such event shall prevent the affected party from performing its obligations under this Subscription Agreement.
    
    

    Intellectual property rights

    The Cloud Service and all associated copyrights, know-how, trade secrets, trademarks and other intellectual property rights belong to Remarkable and Remarkable’ s suppliers. The Subscription Agreement does not imply any right for the Customer beyond the limited rights of use expressly granted in clause 3 above.
    
    

    Use of third parties

    Remarkable may use sub-contractors to deliver the Cloud Service, including all support and maintenance services. To the extent a sub-contractor processes personal data for which the Customer is data controller, the Data Processing Agreement (Appendix 1) sets out requirements in this regard.
    
    

    Amendments

    Remarkable reserves the right to amend and change the terms of this Subscription Agreement by using reasonable efforts to notify Customer of changes, unless the change is due to a legal obligation which requires a notice period. Customer’s continued use of the Cloud Services will confirm Customer’s acceptance of such changes. Remarkable encourages Customer to frequently review this Subscription Agreement and any other applicable policies and guidelines to ensure Customer understands the terms and conditions that apply to Customer’s use of the Cloud Service. If Customer does not agree to the amended terms, policies or guidelines, Customer must stop using the Cloud Service.
    
    Notice shall be given by e-mail to the e-mail address in your profile, and shall be deemed given to the Customer on the day the e-mail is sent.
    
    

    Notices

    All notices pursuant to the Subscription Agreement shall be submitted via Remarkable.com. All notices to the Customer shall be sent to the e-mail address provided by the Customer in the order form (or subsequently updated e-mail address).
    
    

    Complaints and dispute resolution

    If the Customer has questions relating to the Cloud Service or wishes to make a complaint, Remarkable may be contacted by via an online form at remarkable.com.
    
    Please read the following clause carefully because it requires you to arbitrate certain disputes and claims with Remarkable and limits the manner in which you can seek relief from us.
    
    Except for (a) any disputes regarding ownership or enforceability of intellectual property rights of a party; (b) any claim for injunctive relief; or (c) disputes in which either party seeks to bring an individual action in small claims court located in the county of your billing address, if the dispute meets the requirements to be heard in small claims court, you and Remarkable waive your rights to a jury trial and to have any dispute arising out of or related to this Subscription Agreement resolved in court. Instead, all disputes arising out of or relating to this Subscription Agreement will be resolved through confidential binding arbitration held in New York City, New York before and in accordance with the Streamlined Arbitration Rules and Procedures (“Rules”) of the Judicial Arbitration and Mediation Services (“JAMS”), which are available on the JAMS website and hereby incorporated by reference. You either acknowledge and agree that you have read and understand the rules of JAMS or waive your opportunity to read the rules of JAMS and any claim that the rules of JAMS are unfair or should not apply for any reason.
    
    You and Remarkable agree that any dispute arising out of or related to this Subscription Agreement is personal to you and Remarkable and that any dispute will be resolved solely through individual arbitration and will not be brought as a class arbitration, class action or any other type of representative proceeding.
    
    You and Remarkable agree that this Subscription Agreement affect interstate commerce and that the enforceability of this clause will be substantively and procedurally governed by the Federal Arbitration Act, 9 U.S.C. § 1, et seq. (the “FAA”), to the maximum extent permitted by applicable law. As limited by the FAA, this Subscription Agreement and the JAMS Rules, the arbitrator will have exclusive authority to make all procedural and substantive decisions regarding any dispute and to grant any remedy that would otherwise be available in court; provided, however, that the arbitrator does not have the authority to conduct a class arbitration or a representative action, which is prohibited by this Subscription Agreement. The arbitrator may only conduct an individual arbitration and may not consolidate more than one individual’s claims, preside over any type of class or representative proceeding or preside over any proceeding involving more than one individual. You and Remarkable agree that for any arbitration you initiate, you will pay the filing fee and Remarkable will pay the remaining JAMS fees and costs. For any arbitration initiated by Remarkable, Remarkable will pay all JAMS fees and costs. You and Remarkable agree that the state or federal courts of the State of New York in the United States sitting in the Southern District of New York have exclusive jurisdiction over any appeals and the enforcement of an arbitration award.
    
    Any claim you may have arising out of or related to this Subscription Agreement must be filed within one year after such claim arose; otherwise, your claim is permanently barred, which means that you and Remarkable will not have the right to assert the claim.
    
    You have the right to opt out of binding arbitration within thirty (30) days of the date you first accepted the terms of this clause by sending an email to sales@remarkable.com. In order to be effective, the opt out notice must include your full name and clearly indicate your intent to opt out of binding arbitration. By opting out of binding arbitration, you are agreeing to resolve disputes in accordance with clause 19. If a Customer wants an additional copy of the Subscription Agreement that the customer has accepted, Remarkable will submit this to the Customer upon request.
    
    

    Applicable Law

    This Subscription Agreement shall be governed by and construed in accordance with the laws of New York, U.S.A. The 1980 UN Convention on Contracts for the International Sale of Goods or its successor will not apply to this Agreement. Subject to the dispute resolution clause 11, Customer agrees that any disputes shall be referred to and finally resolved by the state or federal courts located in the Southern District of New York, in the State of New York. The legal venue shall be the Southern District of New York, in the State of New York.
    
    **********
    
    Remarkable AS
    Organization number 917 352 836
    Registered in the Register of Business Enterprises in Norway
    Address: Biermanns gate 6, 0473 Oslo, Norway
    E-mail: sales@remarkable.com
    Phone no.: 0047 23 65 24 40

  • UK

     

    TERMS AND CONDITIONS – SUBSCRIPTION AGREEMENT

    These are the terms of supply for the Cloud Services subscribed to on www.Remarkable.com (Site) which make up the "Subscription Agreement" .The Site is operated by or on behalf of Remarkable AS (we, us and our). We are a limited company, registered in Norway. Our registered company number is 917 352 836 MVA, and our registered office is at Biermanns gate 6, 0473 Oslo, Norway. Our VAT registration number is 917 352 836 MVA.
    
    We have developed and sell computer tablets and accessories. The tablets are connected to software through an Internet-based cloud service that allows you to automatically and securely back up and synchronize your work between different devices (such as computers, mobile phones etc.) (the "Cloud Services"). You acknowledge that in order to get access to the Cloud Services you must purchase a tablet and enter into these terms which gives you access to the Cloud Services. By purchasing a tablet you agree to be bound by these terms for access to the Cloud Services. Purchase of a tablet is subject to a separate set of terms and conditions, a copy of which can be found here.
    
    You should print a copy of these terms for future reference. Use of the Site itself is subject to our Website Terms of Use. Use of your personal information submitted to or via our website and Cloud Services is governed by our Privacy Protection Statement.
    
    These terms were last updated on September 15th 2017.
    
    

    Our Cloud Services

    The Cloud Services are described in further detail on the Site.
    
    By entering into these terms you are subscribing to receive access to the Cloud Services. The subscription gives you access to the Cloud Services and your access to these Cloud Services shall continue until the Subscription Agreement is terminated (see Subscription termination).
    
    A standard subscription is provided free of charge and is ordered upon the purchase of the paper tablet ("Standard Subscription").
    
    We may in the future offer an upgraded cloud service with additional features ("Premium Subscription"). Premium Subscription is subject to a rolling subscription fee in addition to the price paid for the tablet.
    
    

    Premium Subscription: Purchasing

    A Premium Subscription may be purchased by clicking on the Cloud Services you wish to subscribe to and then following the prompts that will appear on-screen. You may check and correct any input errors in your purchase up until the point at which you submit your purchase to us by clicking the ["Pay Now"] ["Subscribe and Pay Now"] ["Subscribe with obligation to pay"] button on the checkout page.
    
    Please note that clicking on the button on the checkout page described above does not mean that your Premium Subscription has been accepted. Your action constitutes an offer to us to subscribe to the relevant Cloud Services. All Premium Subscriptions are subject to acceptance by us. We are not obliged to accept your offer and may, at our discretion, decline to accept any offer for any reason. You do, however, acknowledge that by clicking on the ["Pay Now"] ["Subscribe and Pay Now"] ["Subscribe with obligation to pay"] button, you enter into an obligation to pay for the Premium Subscription. Where we accept your offer, we will confirm such acceptance by sending you a confirmation of your Premium Subscription (Subscription Confirmation). The contract between you and us in relation to the Premium Subscription will only be formed when we send you the Subscription Confirmation.
    
    

    Premium Subscription: Charges and Payment

    The charges for the Premium Subscription are as quoted on the Site from time to time. Charges include VAT.
    
    Charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Subscription Confirmation.
    
    You should be aware that online payment transactions are subject to validation checks by your card issuer and we are not responsible if your card issuer declines to authorise payment for any reason. Please note, it is possible that your card issuer may charge you an online handling fee or processing fee. We are not responsible for this.
    
    If your Premium Subscription renews, charges for each renewal period will automatically be charged to your account, in advance, on the renewal date (or shortly before or after), unless you have already cancelled your subscription (see Subscription cancellation).
    
    If you have questions regarding charges to your account, you should contact us (see Contacting us).
    
    We will endeavour to take payment in respect of all charges to your account from the same credit or debit card that you have previously paid with (unless you have provided details of an alternative card in your name that we should use). You authorise us, on an ongoing basis, to debit that card (or, if relevant, the alternative card) automatically with all charges due and payable by you in relation to any Cloud Services in accordance with these terms, until that Cloud Services is cancelled or your account is closed.
    
    If you do not pay us charges you owe us on time (including if any correct charge to your credit or debit card is not authorised), we may suspend or terminate your access to the Premium Subscription (and we reserve the right to pursue any available legal remedy to collect the amount owed by you). However, charges will continue to be incurred until the account is closed.
    
    

    Username and password

    Upon registration for an account with us, you will be asked to create a username and password on the Site. You must keep your username and password confidential at all times and use it only to access and use your account and not for any other purpose. You are the only authorised user of your account and, accordingly, you must not disclose your username and/or password to anyone else. You should contact us immediately upon discovering any unauthorised use of your account or error in the operation of your username and/or password (see Contacting us). Any breach of these terms and/or any use of your account by anyone to whom you disclose your username and/or password will be treated as if the breach or use had been carried out by you, and will not relieve you of your obligations to us.
    
    You must cease to use and delete the password for your account upon termination of your account for whatever reason.
    
    

    Technical Requirements

    Information about the platform, hardware and software requirements for the Cloud Service is available here (“Technical Requirements”).
    
    The Technical Requirements may be updated by us without prior notice. We shall, however, notify the Customer at least 60 days in advance if we will stop supporting previously supported Technical Requirements.
    
    Amendments to Technical Requirements shall not affect your use of the Cloud Service, but if you fail to meet the Technical Requirements, subsequent updates and extensions to the service may become unavailable to you.
    
    You shall be responsible for obtaining and maintaining all hardware, software, third party services and other equipment needed for the access and use of the Cloud Service, and are responsible for all charges and expenses related thereto, including internet access. We reserve the right to cancel access to the Cloud Service in the event your failure to maintain and update own hardware or software should represent a security risk for us.
    
    

    Changes to the Cloud Services, charges and terms

    As it is our policy continually to review and update our Cloud Service offering, we reserve the right to make changes to the Cloud Services, charges and/or to these terms from time to time, provided that we will not, unless you agree, make any changes that would significantly reduce the type or level of Cloud Services you receive (except if we need to do so for security, legal or regulatory reasons) and/or increase the charges you are obliged to pay. We will always give you as much notice as we reasonably can of such significant changes on the understanding that you have the option of accepting them or cancelling your Cloud Services subscription without penalty, in which case, you should notify us that you wish to cancel your subscription (see Subscription termination). If you do not cancel your subscription before the date on which the changes come into effect (which we will notify to you), this will mean that you have accepted them.
    
    

    Acceptable Use

    You agree that you will not, nor allow anyone else to, use your account or any Cloud Services:
    
    • to access or attempt to access any Cloud Services which you have not purchased or subscribed to;
    • to interfere with or disrupt the provision of any Cloud Services or use any Cloud Services in a way that interferes with anyone else’s use of any Cloud Services;
    • to further any criminal or fraudulent activity or to impersonate another person;
    • to breach the rights of any person (including, but not limited to rights of privacy and intellectual property rights);
    • to upload to the Cloud Services any content that is unlawful, threatening, abusive, defamatory, pornographic, obscene, vulgar, indecent, or offensive; or
    • otherwise in breach of any acceptable use guidelines that we may issue from time to time.
    
    
    

    User Content

    We have no obligation to monitor your use of the Cloud Services in order to ensure compliance with the terms of this Subscription Agreement or English law.
    
    You own and are responsible for all data, information and material of any kind uploaded to the Cloud Services by you, including personal data. Where applicable, you are responsible for obtaining the appropriate authorizations for processing personal data. You are also required to obtain the consent of the people involved where applicable. You are fully responsible for ensuring that the data or information you upload to the Cloud Services can be legally uploaded, that the data is legal and that the data does not violate third party rights, such as privacy rights, publishing rights, copyright, contractual rights, intellectual property rights or other rights.
    
    You undertake to indemnify us for any third party claims arising as a result of your use of the Cloud Service in breach of this Subscription Agreement.
    
    

    Personal Data

    We will process the personal data which you provide or upload to the Cloud Service only to the extent necessary to fulfill our obligations pursuant to this Subscription Agreement and in accordance with our Privacy Protection Statement.
    
    

    License and Intellectual Property Rights

    You are granted a limited, revocable, non-exclusive and non-transferable right to use the Cloud Services in accordance with the Subscription Agreement for the duration of the Agreement.
    
    The Cloud Service and all associated copyrights, know-how, trade secrets, trademarks and other intellectual property rights belong to us and our suppliers. The Subscription Agreement does not imply any right for the Customer beyond the limited rights of use expressly granted in the paragraph above.
    
    

    Consumer Cancellation rights

    You normally have the right to cancel a contract within 14 days after the date we send you the Subscription Confirmation. However, you acknowledge that we start provision of the Cloud Services without undue delay following acceptance of your order (which, by placing your order, you request us to do) and that you will have no right to change your mind and cancel under the Consumer Contracts Regulations once the Cloud Services have been fully carried out.
    
    In the ordering process, you are asked to consent to commencement of delivery, while acknowledging that the right of cancellation has thus been lost.
    
    

    Subscription Termination

    You may terminate this Subscription Agreement at any time and without justification through the customer profile on the Site or via email to sales@remarkable.com.
    
    If you do not wish your Premium Subscription to renew automatically at the end of the then-current subscription period you must notify us (see Contacting us) (or alter the subscription renewal settings of your account through the Site), at least 7 days in advance of renewal. If you do not do this, charges to your account may continue until the end of the following subscription renewal period. It is your responsibility to notify us in advance of renewal. If you terminate your Premium Subscription, your Standard Subscription will continue unless you notify us otherwise through the customer profile.
    
    

    Cloud Services Suspension and Termination

    We may, from time to time, with or without prior notice, temporarily suspend the operation of any Cloud Services and/or the Site (in whole or in part) for repair or maintenance work or in order to update or upgrade any contents, features or functionality.
    
    We may terminate the Subscription Agreement for any reason, with three months' notice, no earlier than six years from the date of purchase, unless such termination is for the reasons set out below.
    
    We may at any time without prior notice, terminate the Subscription Agreement or suspend and/or terminate any Cloud Services and/or your use of your account in the event that:
    
    • you return your tablet either under your cancellation rights or for a refund for a faulty product under the terms for purchase of the tablet;
    • you have breached any of these terms;
    • you fail to pay any correctly billed charges within 20 days of being due; or
    • you become insolvent or make composition with your creditors or petition for your own bankruptcy or have a bankruptcy petition presented against you, or are subject to any event or proceedings which are equivalent or substantially similar under any applicable jurisdiction.
    
    If you have breached these terms, we may take such action as we deem appropriate. Such a breach by you may result in our taking, with or without notice, all or any of the following actions:
    
    • issue of a warning to you;
    • immediate, temporary or permanent removal of any content submitted by you on to the Cloud;
    • immediate, temporary or permanent withdrawal of your right to use any Cloud Services;
    • legal proceedings against you for reimbursement of all recoverable loss and damage resulting from the breach; and/or
    • disclosure of all relevant information to law enforcement authorities as we reasonably feel is necessary.
    
    The responses described above are not limited, and we may take any other action we deem appropriate.
    
    Upon termination of the Subscription Agreement or Cloud Services or your account, for any reason (including where, in accordance with these terms, you cancel or do not renew your Premium Subscription):
    
    • all rights granted to you under these terms will immediately cease;
    • you must promptly discontinue all use of the relevant Cloud Services; and
    • you must pay us all outstanding amounts that you owe us (if any).
    
    Upon termination of the Subscription Agreement, you will lose access to the Cloud Services. You must ensure to download all data that you wish to retain from the Cloud Service before termination of the Subscription Agreement. We will not be responsible for providing you with a copy of any of your data and we will delete any data within 7 days of the termination of this Subscription Agreement.
    
    

    Our liability

    Nothing in these terms shall limit or exclude our liability to you:
    
    • for death or personal injury caused by our negligence;
    • for fraudulent misrepresentation;
    • for breach of any term implied by the Consumer Rights Act 2015 and which, by law, may not be limited or excluded; or
    • for any other liability that, by law, may not be limited or excluded.
    
    Subject to this, any liability we do have for losses you suffer arising from any Subscription Agreement shall not, in respect of any 12-month period (calculated from the date of that Subscription Agreement), exceed the total combined of (i) the charges payable by you for the relevant Cloud Service(s) in that 12-month period (if any); and (ii) the price of the tablet purchased; and is strictly limited to losses that were reasonably foreseeable. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.
    
    We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under any Subscription Agreement that is caused by events outside our reasonable control.
    
    

    General

    You may not transfer or assign any or all of your rights or obligations under any contract.
    
    All notices given by you to us must be given in writing to the address set out at the end of these terms. We may give notice to you at either the email or postal address you provide to us when placing an order.
    
    If we fail to enforce any of our rights, that does not result in a waiver of that right.
    
    If any provision of these terms is found to be unenforceable, all other provisions shall remain unaffected.
    
    These terms may not be varied except with our express written consent.
    
    These terms and any document expressly referred to in them represent the entire agreement between you and us in relation to the subject matter of any contract. We are required by law to advise you that contracts may be concluded in the English language only and that no public filing requirements apply.
    
    These terms shall be governed by English law, except that if you live in Scotland or Northern Ireland, there may be certain mandatory applicable laws of your country which apply for your benefit and protection in addition to or instead of certain provisions of English law.
    
    You agree that any dispute between you and us regarding these terms or any contract will only be dealt with by the English courts, except that if you live in Scotland or Northern Ireland, you can choose to bring legal proceedings either in your country or in England, but if we bring legal proceedings, we may only do so in your country.
    
    The European Online Dispute Resolution platform http://ec.europa.eu/consumers/odr/ provides information about alternative dispute resolution which may be of interest.
    
    

    Contacting us

    Please submit any questions you have about these terms or an order you have placed or ordering in general, or any complaint or concern in relation to any Product ordered by email to sales@remarkable.com.

  • Australia and New Zealand

     

    TERMS AND CONDITIONS – SUBSCRIPTION AGREEMENT

    reMarkable AS, organization number 917 352 836, (“reMarkable”) has developed and sells paper tablets for reading, writing and sketching. The tablet is connected to a software and a Cloud Service which allows users to automatically and securely back up their work as well as synchronize their work between different devices (such as computers, mobile phones etc.). In order to use the tablet the customer must enter into this subscription agreement which gives the customer access to the Cloud Service (the “Subscription Agreement”).

    reMarkable’ s cloud based platform “Cloud Service” enables the Customer to upload documents and data created on the tablet and synchronize their work between different devices (or equivalent service developed by reMarkable in the future which offers the Customer corresponding features and functions).

    References in the Subscription Agreement to “Customer” shall mean the entity or person stated as “user” in the online login portal available at reMarkable’s website.

    The Customer acknowledges to have read and understood the Subscription Agreement. The Subscription Agreement constitutes a binding agreement when the Customer has accepted the Subscription Agreement through the ordering process of the Cloud Service, subject to confirmation by reMarkable as mentioned in clause 1 below.

     

    DESCRIPTION OF THE SERVICE

    The Cloud Service and its features are described in further detail on reMarkable’s website.

    The Customer may order the Cloud Service using the ordering process on reMarkable’s website. All orders are subject to acceptance by reMarkable at its discretion.

     

    SUBSCRIPTION OPTIONS

    A standard subscription is provided free of charge upon the purchase of the paper tablet.

    reMarkable may in the future offer an upgraded Cloud Service with additional features. Premium subscription is subject to a rolling subscription fee in addition to the price paid for the tablet.

     

    SUBSCRIPTION LICENSE AND SUBSCRIPTION PERIOD

    The Customer is granted a limited, revocable, non-exclusive and non-transferable right to use the Cloud Service in accordance with the Subscription Agreement during the subscription period.

    The Subscription Period starts running from the moment the Customer creates a customer profile on reMarkable’s website.

    Unless otherwise specified in the ordering process, the subscription runs until terminated by either party, in accordance with section 4 below.

     

    TERMINATION OF THE SUBSCRIPTION AND DUTIES UPON TERMINATION

    The Customer may terminate the Subscription Agreement at any time and without cause through the customer profile on reMarkable’s website.

    reMarkable may not terminate the Subscription Agreement during the 30 day refund period pursuant to the terms and conditions for purchase of the tablet, unless; 1) reMarkable offers another solution with similar capabilities, or 2) the Customer is in material breach of the Subscription Agreement pursuant to clause 9 below.

    On the expiry of the refund period, the Subscription Agreement may be terminated by reMarkable with three month’s prior notice (current + three months), if termination is reasonably necessary to protect reMarkable’s interests.

    Upon termination of the Subscription Agreement, the Customer will lose access to the Cloud Service. The Customer must ensure to download all data that the Customer wishes to retain from the Cloud Service before the subscription period expires or is terminated.

    reMarkable provides a standard file format for such data export through the Cloud Service. reMarkable will upon the Customer’s consent keep the data stored in the Cloud Service after the termination of the Subscription Agreement.

     

    TECHNICAL REQUIREMENTS

    Information about the platform, hardware and software requirements for the Cloud Service is available here (“Technical Requirements”).

    The Technical Requirements may be updated by reMarkable without prior notice. reMarkable shall, however, notify the Customer at least 60 days in advance if reMarkable will stop supporting previously supported Technical Requirements.

    Amendments to Technical Requirements shall not affect the Customer’s use of the Cloud Service, but if the Customer fails to meet the Technical Requirements, subsequent updates and extensions to the service may become unavailable to the Customer.

    The Customer shall be responsible for obtaining and maintaining all hardware, software, third party services and other equipment needed for the access and use of the Cloud Service, and is responsible for all charges and expenses related thereto, including internet access. reMarkable reserves the right to cancel access to the Cloud Service in the event that Customer’s failure to maintain and update its own hardware or software should represent a security risk for reMarkable.

     

    SERVICE LEVELS AND PLANNED DOWNTIME

    To the full extent permitted by law, the Cloud Service is provided “as is” and as a standardized service to anyone who has a valid subscription. The Cloud Service shall, however, fulfill the quality and accessibility requirements generally associated with this type of service. A subscription gives the Customer a right to use the Cloud Service as is at all times, and the Customer’s use is not conditional or tied to a specific version or functionality. reMarkable shall not be responsible for ensuring that the service fits atypical purposes for which the Customer uses the Cloud Service. reMarkable reserves the right to make improvements, add, modify or remove functionality. reMarkable may, however, not remove functionality which in reMarkable’s view is to be regarded as key features of the Cloud Service.

    The Customer acknowledges that the Cloud Service will not always be completely free of errors and that the improvement of the Cloud Service is a continuous process. The Customer is further aware that successful use of the Cloud Service is dependent on equipment and factors that the Customer itself is responsible for (such as adequate internet connection) or which is outside of reMarkable’ s control. reMarkable is not liable for any discontinuance or disruption of the operation of the Cloud Service caused by a default in any third party service or by the Customer’s own circumstances which is necessary to access the service, including errors in internet connections, browsers, operating systems or other third party software. Third party software and operating system updates etc. may influence the usability of the Cloud Service, and reMarkable has no responsibility in this regard. reMarkable will however always use its best efforts to accommodate and develop the Cloud Service on the basis of updates etc. relating to hardware and software supported by reMarkable in accordance with the Technical Requirements specified above.

    The Customer is responsible for backing up the content in the Cloud Service, and reMarkable encourages the Customer to do so in order to avoid loss of data. reMarkable shall under no circumstance be liable to the Customer for loss of data.

    TO THE FULL EXTENT PERMITTED BY LAW, ALL WARRANTIES, CONDITIONS, GUARANTEES, TERMS AND REPRESENTATIONS AND UNDERTAKINGS WITH RESPECT TO THE CLOUD SERVICE, OTHER THAN AS EXPRESSLY SET OUT HEREIN, WHETHER EXPRESS, IMPLIED OR VERBAL, STATUTORY OR OTHERWISE, AND WHETHER ARISING UNDER THESE TERMS OR OTHERWISE, ARE HEREBY EXCLUDED INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE.

     

    PERSONAL DATA

    reMarkable will manage the personal data which the Customer provides or uploads to the Cloud Service only to the extent necessary to fulfill its obligations pursuant to this Subscription Agreement.

    For further information on reMarkable’ s management of personal data, including information about your rights as registered, please refer to reMarkable’ s Privacy Protection Statement, which is available at www.remarkable.com/legal.

     

    CUSTOMER’S USE OF THE CLOUD SERVICE AND INDEMNITY

    The Customer shall not use the Cloud Service in any way which violates any laws, infringes anyone’s rights (including but not limited to intellectual property rights such as copyright) or damages or interferes with the Cloud Service or any features on the Cloud Service.

    The Customer shall ensure that the Customer’s log-in details, passwords, and equivalent obtained by the Customer in conjunction with registration are stored and used in a secure manner and cannot be accessed or used by third parties. The Customer agrees to notify reMarkable immediately of any unauthorized use of the above information or any other breach of security.

    reMarkable has no obligation to monitor the Customer’s use of the Cloud Service in order to ensure compliance with the terms of this Subscription Agreement or Norwegian law. However, reMarkable reserves the right at all times to edit, refuse to post or to remove and delete any information or data, in whole or in part, if reMarkable reasonably suspects that there might be a breach of the Subscription Agreement or Norwegian law.

    The Customer owns and is responsible for all data, information and material of any kind uploaded to the Cloud Service by the Customer, including personal data. Where applicable, the Customer is responsible for obtaining the appropriate authorizations for processing personal data. The Customer is also required to obtain the consent of the people involved where applicable. The Customer is fully responsible for ensuring that the data or information he or she uploads to the Cloud Service can be legally uploaded, that the data is legal and that the data does not violate third party rights, such as privacy rights, publishing rights, copyright, contractual rights, intellectual property rights or other rights.

    The Customer undertakes to indemnify reMarkable for any third party claims arising as a result of the Customer’s use of the Cloud Service in breach of the Subscription Agreement.

     

    TERMINATION FOR DEFAULT

    It should be noted that the provisions of this clause [10] applies unless mandatory consumer protection legislation prescribes a better solution for the Customer. Mandatory consumer protection law complements the provisions of this Subscription Agreement.

    reMarkable may terminate this Subscription Agreement with immediate effect if the Customer is in material breach of any provisions of the Subscription Agreement. Material breach includes but is not limited to (i) use the Cloud Service as part of any crime or illegal behavior (including without limitation all kinds of fraud), (ii) use of the Cloud Service in a manner that violates any policies or guidelines implemented by reMarkable from time to time with respect to the use of the Cloud Service or which may result in losses or the risk of loss for reMarkable or any third party, (iii) attempts by the Customer to amend the Cloud Service or to use any other software or hardware other than reMarkable’ s Software or hardware linked to the Cloud Service or (iv) payment default lasting more than 20 days, provided reMarkable has provided the Customer with at least one payment reminder (which may be sent my e-mail).

    The Customer shall be entitled to terminate the Subscription Agreement with immediate effect if reMarkable is in material breach of the Subscription Agreement.

     

    LIMITATION OF LIABILITY

    To the full extent permitted by law, reMarkable shall only be liable for direct loss caused by reMarkable’s breach of the Subscription Agreement and shall not be liable for special, consequential or incidental damages or indirect loss or punitive or exemplary damages, unless caused intentionally. For the purposes of this agreement, indirect loss means loss of profits, loss of reputation, loss of data, and other losses which, in accordance with Norwegian law, are regarded as indirect losses.

    However, if the Cloud Service is used for non-consumer purposes, the total liability for reMarkable, regardless of cause, is capped at the price of the Product.

     

    FORCE MAJEURE

    reMarkable shall not be responsible nor liable to the Customer for any failure or delay in performance due to circumstances beyond its reasonable control, including, without limitation, war, riot, embargoes, acts of civil or military authorities, fire, floods, accidents, service outages resulting from equipment and/or software failure and/or telecommunications failures, power failures, network failures, failures of third party service providers (including providers of internet services and telecommunications). The performance of this agreement shall then be suspended for as long as any such event shall prevent the affected party from performing its obligations under this agreement.

     

    INTELLECTUAL PROPERTY RIGHTS

    The Cloud Service and all associated copyrights, know-how, trade secrets, trademarks and other intellectual property rights belong to reMarkable and reMarkable’ s suppliers. The Subscription Agreement does not imply any right for the Customer beyond the limited rights of use expressly granted in clause [2] above.

     

    USE OF THIRD PARTIES

    reMarkable may use sub-contractors to deliver the Cloud Service, including all support and maintenance services. To the extent a sub-contractor processes personal data for which the Customer is data controller, the Data Processing Agreement (Appendix 1) sets out requirements in this regard.

     

    AMENDMENTS

    reMarkable reserves the right to amend and change the terms of this Subscription Agreement by giving notice, unless the change is due to a legal obligation which implies a notice period.

    Notice shall be given by e-mail to the e-mail address in your profile, and shall be deemed given to the Customer on the day the e-mail is sent.

    In the event that reMarkable amends the Subscription Agreement and that amendment is detrimental to the Customer, the Customer has a right to terminate the Subscription Agreement without penalty.

     

    NOTICES

    All notices pursuant to the Subscription Agreement shall be submitted via reMarkable.com. All notices to the Customer shall be sent to the e-mail address provided by the Customer in the order form (or subsequently updated e-mail address).

     

    COMPLAINTS AND DISPUTE RESOLUTION

    If the Customer has questions relating to the Cloud Service or wishes to make a complaint, reMarkable may be contacted by via an online form at remarkable.com.

    If a Customer wants an additional copy of the Subscription Agreement that the customer has accepted, reMarkable will submit this to the Customer upon request.

    This Subscription Agreement shall be governed by and construed in accordance with the laws of Norway. Any disputes shall be referred to and finally resolved by the courts of Norway. The legal venue shall be Oslo City Court.

     

    Contact

    The seller and supplier of the Product is Remarkable AS, organization number 917 352 836.
    Remarkable is registered in the Register of Business Enterprises in Norway.
    Remarkable’s contact information is:
    Address: Biermanns gate 6, 0473 Oslo, Norway
    E-mail: sales@remarkable.com
    Phone no.: 0047 23 65 24 40

  • Canada

     

    TERMS AND CONDITIONS – SUBSCRIPTION AGREEMENT

    reMarkable AS, a company incorporated in Norway, organization number 917 352 836 MVA, (“reMarkable”) has developed and sells paper tablets for reading, writing and sketching. The tablet is connected to a software and a cloud service which allows users to automatically and securely back up their work as well as synchronize their work between different devices (such as computers, mobile phones etc.). Customer must enter into subscription agreement in order to access the tablet’s cloud service (the “Subscription Agreement”).
    
    reMarkable’s cloud based platform “Cloud Service” enables the Customer to upload documents and data created on the tablet and synchronize their work between different devices (or equivalent service developed by reMarkable in the future which offers the Customer corresponding features and functions).
    
    References in the Subscription Agreement to “Customer” shall mean the entity or person stated as “user” in the online login portal available at reMarkable’s website www.remarkable.com.
    
    The Customer acknowledges to have read and understood the Subscription Agreement. The Subscription Agreement constitutes a binding agreement when the Customer has accepted the Subscription Agreement through the ordering process of the Cloud Service, subject to confirmation by reMarkable as mentioned in clause 1 below.
    

    1. DESCRIPTION OF THE SERVICE
    

    The Cloud Service and its features are described in further detail on reMarkable’s website.
    
    The Customer may order the Cloud Service using the ordering process on reMarkable’s website. All orders are subject to acceptance by reMarkable at its discretion.
    

    2. SUBSCRIPTION OPTIONS
    

    A standard subscription is provided free of charge on a trial basis upon the purchase of the reMarkable tablet.
    
    reMarkable may in the future offer a premium subscription, a  cloud service with additional features.

    Subscription is subject to a rolling subscription fee in addition to the price paid for the tablet. reMarkable reserves the right to change the subscription fees or applicable charges and to institute new charges and fees, upon thirty (30) days prior notice to the Customer (which may be sent by email). The Customer’s continued use of the Cloud Service after the end of the notice period of the changed subscription fee or charges or new charges or fees constitutes Customer’s consent to the new fees or the changed subscription fee or charges or new charges or fees.
    
    WHEN CUSTOMER REGISTERS FOR A PAID PREMIUM SUBSCRIPTION, CUSTOMER EXPRESSLY ACKNOWLEDGES AND AGREES THAT (A) REMARKABLE (OR OUR THIRD PARTY PAYMENT PROCESSOR) IS AUTHORIZED TO CHARGE CUSTOMER AT THE BEGINNING OF EVERY MONTH OR OTHER PERIODIC BASIS (AS SELECTED BY CUSTOMER VIA REMARKABLE`S WEBSITE) FOR CUSTOMER’S SUBSCRIPTION (IN ADDITION TO ANY APPLICABLE TAXES AND OTHER CHARGES) FOR AS LONG AS CUSTOMER’S SUBSCRIPTION CONTINUES, AND (B) CUSTOMER’S SUBSCRIPTION IS CONTINUOUS UNTIL CUSTOMER CANCELS IT OR REMARKABLE SUSPENDS OR STOPS PROVIDING ACCESS TO THE CLOUD SERVICES IN ACCORDANCE WITH THE SUBSCRIPTION AGREEMENT.
    

    3. SUBSCRIPTION LICENSE AND SUBSCRIPTION PERIOD
    

    The Customer is granted a limited, revocable, non-exclusive and non-transferable right to use the Cloud Service in accordance with the Subscription Agreement during the Subscription Period.
    
    The subscription period starts running from the moment the Customer creates a customer profile on reMarkable’s website and connect the reMarkable tablet to the Cloud Service.
    
    Unless otherwise specified in the ordering process, the subscription runs until terminated by either party in accordance with clause 4 below.
    

    4. TERMINATION OF THE SUBSCRIPTION AND DUTIES UPON TERMINATION
    

    4.1. Customer’s right to terminate

    The Customer may terminate the Subscription Agreement at any time and without justification through the customer profile on reMarkable’s website.

    For paid subscriptions, Customer may cancel its subscription at any time upon thirty (30) days’ prior notice by logging into Customer’s profile and following the instruction to cancel. Customer will be responsible for all charges (including applicable taxes and other charges) incurred with respect to fees processed prior to the cancellations of Customer’s paid rolling subscription. Customer will not receive a refund for any partial month or any renewal that occurs during the thirty (30) days’ notice period.

    From time to time, to the extent legally permitted, reMarkable may offer free or reduced rate promotional trials of certain paid premium subscriptions for specified periods of time without payment or for a reduced promotional price. If reMarkable offers Customer a free or promotional trial, the specific terms of the free or promotional trial will be provided in the marketing materials describing the particular trial, during the online registration process when the code for the trial is entered on the reMarkable operated websites.

    ONCE THE  PROMOTIONAL TRIAL ENDS, CUSTOMER AUTHORIZES REMARKABLE (OR OUR THIRD PARTY PAYMENT PROCESSOR) TO BEGIN CHARGING CUSTOMER’S DESIGNATED PAYMENT METHOD ON A RECURRING BASIS FOR CUSTOMER’S SUBSCRIPTION (PLUS ANY APPLICABLE TAXES AND OTHER CHARGES) FOR AS LONG AS THE SUBSCRIPTION CONTINUES, UNLESS CUSTOMER CANCELS THE SUBSCRIPTION PRIOR TO THE END OF THE FREE OR PROMOTIONAL TRIAL OR OTHERWISE CANCELS THE SUBSCRIPTION IN ACCORDANCE WITH THIS CLAUSE.

    4.2. reMarkable’s right to terminate

    The Subscription Agreement may be terminated by reMarkable with two month’s prior notice (current + two month) without stating any reason. reMarkable may terminate the Subscription Agreement with immediate effect in the event of material breach of any of Customer's obligation under this Subscription Agreement, cf. clause 11 below.

    4.3. Effects of termination

    Upon termination of the Subscription Agreement, whether by reMarkable or the Customer, the Customer will lose access to the Cloud Service. The Customer must ensure to download all data that the Customer wishes to retain from the Cloud Service before the subscription period expires or the Subscription Agreement is terminated.

    reMarkable provides a standard file format for such data export through the Cloud Service. If requested by the Customer after the termination of the Subscription Agreement, reMarkable may continue to store the data in the Cloud Service, pursuant to terms agreed between the parties for such storage.

    5. PAYMENT AND BILLING FOR SUBSCRIPTIONS

    When ordering a subscription and providing a payment method that reMarkable accepts, Customer represents and warrants that Customer is authorized to use the designated payment method and that Customer permits reMarkable (or our third party payment processor) to charge Customer’s payment method for the total amount of Customer’s Subscription or other purchase (including any applicable taxes and other charges). If the payment method cannot be verified, is invalid or is otherwise not acceptable, Customer’s order or subscription may be suspended or cancelled. Customer must resolve any problem reMarkable encounters in order to proceed with Customer’s order. In the event Customer wants to change or update payment information associated with Customer’s account, Customer can do so by logging into Customer’s account profile and editing the payment information. Customer acknowledges that the amount billed may vary due to promotional offers, changes to the subscription or changes in applicable taxes or other charges, and Customer authorizes reMarkable (or our third party payment processor) to charge Customer’s payment method for the corresponding amount.

    Unless otherwise stated by reMarkable, all prices are shown in U.S. dollars and applicable taxes and other charges, if any, are additional. Premium subscriptions and the Cloud Services are subject to availability and reMarkable reserves the right to impose any limits or reject part or all of an order, or discontinue offering certain subscriptions or services without prior notice, even if Customer has already placed an order.

    Customer is responsible for any sales duty or other governmental taxes or fees due with respect to Customer’s purchase of a subscription or other products. reMarkable will collect applicable sales tax if it determines that reMarkable has a duty to collect sales tax. reMarkable will present any taxes that it is required to collect at checkout, but note that actual taxes charged may be adjusted from the amount shown at checkout. Several factors may cause this, such as variances between processor programs and changes in tax rates.

    6. TECHNICAL REQUIREMENTS
    

    Information about the platform, hardware and software requirements ("Technical Requirements") for the Cloud Service is available on reMarkable’s website.
    
    The Technical Requirements may be updated by reMarkable without prior notice. reMarkable shall, however, notify the Customer at least 60 days in advance if reMarkable will stop supporting previously supported Technical Requirements.
    
    Amendments to Technical Requirements shall not affect the Customer’s use of the Cloud Service, but if the Customer fails to meet the Technical Requirements, subsequent updates and extensions to the service may become unavailable to the Customer.
    
    The Customer shall be responsible for obtaining and maintaining all hardware, software, third party services and other equipment needed for the access and use of the Cloud Service, and is responsible for all charges and expenses related thereto, including internet access. reMarkable reserves the right to cancel access to the Cloud Service in the event Customer’s failure to maintain and update own hardware or software should represent a security risk for reMarkable.

    7. SERVICE LEVELS AND PLANNED DOWNTIME

    The Cloud Service is provided “as is” and as a standardized service to anyone who has a valid subscription. A subscription gives the Customer a right to use the Cloud Service as is at all times, and the Customer’s use is not conditional or tied to a specific version or functionality. reMarkable shall not be responsible for ensuring that the service fits the purpose for which the Customer uses the Cloud Service. reMarkable reserves the right to make improvements, add, modify or remove functionality. reMarkable may, however, not remove functionality which in reMarkable’s view is to be regarded as key features of the Cloud Service.
    
    The Customer acknowledges that the Cloud Service will not always be completely free of errors and that the improvement of the Cloud Service is a continuous process. reMarkable may, from time to time, with or without prior notice, temporarily suspend the operation of any Cloud Services and/or the reMarkable website (in whole or in part) for repair or maintenance work or in order to update or upgrade any contents, features or functionality.

    The Customer is aware that successful use of the Cloud Service is dependent on equipment and factors that the Customer itself is responsible for (such as adequate internet connection) or which is outside of reMarkable’s control. reMarkable is not liable for any discontinuance or disruption of the operation of the Cloud Service caused by a default in any third party service or by the Customer’s own circumstances which is necessary to access the service, including errors in internet connections, browsers, operating systems or other third party software. Third party software and operating system updates etc. may influence the usability of the Cloud Service, and reMarkable has no responsibility in this regard. reMarkable will however always use reasonable efforts to accommodate and develop the Cloud Service on the basis of updates etc. relating to hardware and software supported by reMarkable in accordance with the Technical Requirements specified above.
    
    The Customer is responsible for backing up the content in the Cloud Service, and reMarkable encourages the Customer to do so in order to avoid loss of data. reMarkable shall under no circumstance be liable to the Customer for loss of data.

    REMARKABLE DOES NOT WARRANT THAT ANY CONTENT YOU MAY STORE OR ACCESS THROUGH THE SERVICE WILL NOT BE SUBJECT TO DAMAGE, CORRUPTION, LOSS, OR REMOVAL, OR THAT THE SERVICE WILL BE UNINTERUPTED, FREE FROM LOSS, CORRUPTION, ATTACK, VIRUSES, INTERFERENCE, HACKING, OR OTHER SECURITY INTRUSION, AND REMARKABLE SHALL NOT BE RESPONSIBLE FOR ANY CLAIMS OR LOSSES RELATING THERETO.

    EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, REMARKABLE AND ITS SUPPLIERS DISCLAIM ALL WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, RELABILITY, ACCURACY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OF THIRD PARTY RIGHTS OR QUIET ENJOYMENT, AND ANY WARRANTIES ARISING OUT OF ANY COURSE OF DEALING OR USAGE OF TRADE.
    

    8. INDEMNIFICATION
    

    The Customer agrees to defend, indemnify and hold harmless reMarkable and our affiliates, independent contractors and service providers, and each of our respective directors, officers, employees and agents (collectively, “reMarkable Parties”) from and against all third-party claims, damages, costs, liabilities and expenses (including, but not limited to, reasonable attorneys’ fees) caused by, arising out of or related to (a) the Customer's purchase or use of, or inability to use, the Cloud Services; (b) the Customer's violation of this Subscription Agreement or any other applicable terms, policies, warnings or instructions provided by reMarkable or a third party in relation to the Cloud Service, (c) any personal data or other data or content related to Customer or other users which Customer provides, uploads or inputs into the Cloud Service, or (d) the Customer's violation of any applicable law or any rights of any third party related to the Customer's use of the Cloud Service.
    

    9. PERSONAL DATA
    

    reMarkable will process the personal data in accordance with reMarkable’s Privacy Protection Statement.
    
    For further information on reMarkable’s processing of personal data, including information about the Customer's rights as registered, please refer to reMarkable’s Privacy Protection Statement, which is available at www.reMarkable.com/legal/privacy-policy.

    Customers adhering to the GDPR must contact reMarkable, cf. clause 20, for a data processor agreement.  
    

    10. CUSTOMER’S USE OF THE CLOUD SERVICE AND INDEMNITY
    

    The Customer shall not use the Cloud Service in any way which violates any laws or regulations, infringes anyone’s rights or damages or interferes with the Cloud Service or any features on the Cloud Service.
    
    The Customer shall ensure that the Customer’s log-in details, passwords, and equivalent obtained by the Customer in conjunction with registration are stored and used in a secure manner and cannot be accessed or used by third parties. The Customer agrees to notify reMarkable immediately of any unauthorized use of the above information or any other breach of security. The Customer is the only authorised user of the registered account at the Cloud Service.
    
    reMarkable has no obligation to monitor the Customer’s use of the Cloud Service in order to ensure compliance with the terms of this Subscription Agreement or applicable law or regulations. However, reMarkable reserves the right at all times to edit, refuse to post or to remove and delete any information or data, in whole or in part, if reMarkable reasonably suspects that there might be a breach of the Subscription Agreement or any applicable law or regulations.
    
    The Customer owns and is responsible for all data, information and material of any kind uploaded to the Cloud Service by the Customer, including personal data. Where applicable, the Customer is responsible for obtaining the appropriate authorizations for processing personal data. The Customer is also required to obtain the consent of the people involved where applicable. The Customer is fully responsible for ensuring that the data or information he or she uploads to the Cloud Service can be legally uploaded, that the data is legal and that the data does not violate third party rights, including but no limited to privacy rights, publishing rights, copyright, contractual rights, intellectual property rights or other rights.
    
    The Customer undertakes to indemnify reMarkable for any third party claims arising as a result of the Customer’s use of the Cloud Service in breach of the Subscription Agreement.
    

    11. TERMINATION FOR MATERIAL BREACH
    

    reMarkable may terminate this Subscription Agreement with immediate effect if the Customer is in material breach of any provisions of the Subscription Agreement. Material breach includes but is not limited to (i) use of the Cloud Service as part of any crime or illegal behaviour (including without limitation all kinds of fraud), (ii) use of the Cloud Service in a manner that may result in losses or the risk of loss for reMarkable or any third party, (iii) attempts by the Customer to amend the Cloud Service or to use any other software or hardware other than reMarkable’s software or hardware linked to the Cloud Service or (iv) payment default lasting more than 20 days, provided reMarkable has provided the Customer with at least one payment reminder (which may be sent by e-mail).
    
    The Customer shall be entitled to terminate the Subscription Agreement with immediate effect if reMarkable is in material breach of the Subscription Agreement.
    

    12. LIMITATION OF LIABILITY
    

    reMarkable shall only be liable for direct loss caused by reMarkable’s breach of the Subscription Agreement and shall not be liable for indirect loss, consequential, special, punitive or incidental damages arising from or related to the Customer's use or inability to use the Cloud Services. For the purposes of this agreement, indirect loss means loss of profits, loss of reputation, loss of data, and other losses which, in accordance with applicable law, are regarded as indirect losses.
    
    IN NO EVENT WILL THE AGGREGATE LIABILITY OF ANY OF REMARKABLE OR ITS AFFILIATES, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE, WHETHER ACTIVE, PASSIVE OR IMPUTED), PRODUCT LIABILITY, STRICT LIABILITY OR OTHER THEORY, ARISING OUT OF OR RELATING TO THIS SUBSCRIPTION AGREEMENT EXCEED THE GREATER OF (1) THE COMPENSATION PAID BY CUSTOMER, IF ANY, TO REMARKABLE FOR SUCH CLOUD SERVICE FOR THE 30 DAYS PRIOR TO THE DATE OF THE EVENT GIVING RISE TO LIABILITY OR (2) US$100. THE FOREGOING DISCLAIMER OF CERTAIN DAMAGES AND LIMITATION OF LIABILITY WILL APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.
    

    13. FORCE MAJEURE
    

    reMarkable shall not be responsible nor liable to the Customer for any failure or delay in performance due to circumstances beyond its reasonable control, including, without limitation, war, riot, embargoes, acts of civil or military authorities, fire, floods, accidents, service outages resulting from equipment and/or software failure and/or telecommunications failures, power failures, network failures, failures of third party service providers (including providers of internet services and telecommunications). The performance of this Subscription Agreement shall then be suspended for as long as any such event shall prevent the affected party from performing its obligations under this Subscription Agreement.
    

    14. INTELLECTUAL PROPERTY RIGHTS
    

    The Cloud Service and all associated copyrights, know-how, trade secrets, trademarks and other intellectual property rights belong to reMarkable and reMarkable’s suppliers. The Subscription Agreement does not imply any right for the Customer beyond the limited rights of use expressly granted in clause 3 above.
    

    15. USE OF THIRD PARTIES
    

    reMarkable may use sub-contractors to deliver the Cloud Service, including all support and maintenance services.
    

    16. AMENDMENTS
    

    reMarkable reserves the right to amend and change the terms of this Subscription Agreement by using reasonable efforts to notify Customer of changes, unless the change is due to a legal obligation which requires a notice period. Customer’s continued use of the Cloud Services will confirm Customer’s acceptance of such changes. reMarkable encourages Customer to frequently review this Subscription Agreement and any other applicable policies and guidelines to ensure Customer understands the terms and conditions that apply to Customer’s use of the Cloud Service. If Customer does not agree to the amended terms, policies or guidelines, Customer must stop using the Cloud Service.
    
    Notice shall be given by e-mail to the e-mail address registered in the Customer's profile, and shall be deemed given to the Customer on the day the e-mail is sent.
    

    17. NOTICES
    

    All notices pursuant to the Subscription Agreement shall be submitted via e-mail to support.business@remarkable.com. All notices to the Customer shall be sent to the e-mail address provided by the Customer in the order form (or subsequently updated e-mail address), and shall be deemed given to the Customer on the day the e-mail is sent.

    18. MISCELLANEOUS

    The Customer may not transfer or assign any or all of its rights or obligations under this Subscription Agreement.

    reMarkable may transfer or assign any or all of its rights and obligations under this Subscription Agreement to an i) affiliate, ii) a successor or iii) a third party together with the relevant business.

    If reMarkable fails to enforce any of its rights under the Subscription Agreement, this does not result in a waiver of any such rights.

    If any provision of this Subscription Agreement is found to be unenforceable, all other provisions shall remain unaffected.

    This Subscription Agreement and any document expressly referred to in it represent the entire agreement between the Customer and reMarkable in relation to the subject matter.

    19. APPLICABLE LAW AND DISPUTE RESOLUTION

    This Subscription Agreement shall be governed by and construed in accordance with the laws of Norway.

    Any dispute arising out of this Subscription Agreement shall be finally settled by arbitration pursuant to the Rules of the Arbitration and Dispute Resolution Institute of the Oslo Chamber of Commerce in force at any time. The rules for fast-track arbitration shall apply where the amount in dispute does not exceed NOK 2,000,000. The amount in dispute shall include the claims made in the request for arbitration and any counterclaims made in the response to the request for arbitration. The language of arbitration shall be English.

    20. CONTACT

    reMarkable AS
    Organization number 917 352 836
    Registered in the Register of Business Enterprises in Norway
    Address: Biermanns gate 6, 0473 Oslo, Norway
    E-mail: support.business@remarkable.com
    Phone no.: 0047 23 65 24 40

  • EEA and Switzerland

     

    TERMS AND CONDITIONS – SUBSCRIPTION AGREEMENT

    reMarkable AS, a company incorporated in Norway, organization number 917 352 836 MVA, (“reMarkable”) has developed and sells paper tablets for reading, writing and sketching. The tablet is connected to a software and a cloud service which allows users to automatically and securely back up their work as well as synchronize their work between different devices (such as computers, mobile phones etc.). Customer must enter into subscription agreement in order to access the tablet’s cloud service (the “Subscription Agreement”).
    
    reMarkable’s cloud based platform “Cloud Service” enables the Customer to upload documents and data created on the tablet and synchronize their work between different devices (or equivalent service developed by reMarkable in the future which offers the Customer corresponding features and functions).
    
    References in the Subscription Agreement to “Customer” shall mean the entity or person stated as “user” in the online login portal available at reMarkable’s website www.remarkable.com.
    
    The Customer acknowledges to have read and understood the Subscription Agreement. The Subscription Agreement constitutes a binding agreement when the Customer has accepted the Subscription Agreement through the ordering process of the Cloud Service, subject to confirmation by reMarkable as mentioned in clause 1 below.
    

    1. DESCRIPTION OF THE SERVICE
    

    The Cloud Service and its features are described in further detail on reMarkable’s website.
    
    The Customer may order the Cloud Service using the ordering process on reMarkable’s website. All orders are subject to acceptance by reMarkable at its discretion.
    

    2. SUBSCRIPTION OPTIONS
    

    A standard subscription is provided free of charge on a trial basis upon the purchase of the reMarkable tablet.
    
    reMarkable may in the future offer a premium subscription, a  cloud service with additional features.

    Subscription is subject to a rolling subscription fee in addition to the price paid for the tablet. reMarkable reserves the right to change the subscription fees or applicable charges and to institute new charges and fees, upon thirty (30) days prior notice to the Customer (which may be sent by email). The Customer’s continued use of the Cloud Service after the end of the notice period of the changed subscription fee or charges or new charges or fees constitutes Customer’s consent to the new fees or the changed subscription fee or charges or new charges or fees.
    
    WHEN CUSTOMER REGISTERS FOR A PAID PREMIUM SUBSCRIPTION, CUSTOMER EXPRESSLY ACKNOWLEDGES AND AGREES THAT (A) REMARKABLE (OR OUR THIRD PARTY PAYMENT PROCESSOR) IS AUTHORIZED TO CHARGE CUSTOMER AT THE BEGINNING OF EVERY MONTH OR OTHER PERIODIC BASIS (AS SELECTED BY CUSTOMER VIA REMARKABLE`S WEBSITE) FOR CUSTOMER’S SUBSCRIPTION (IN ADDITION TO ANY APPLICABLE TAXES AND OTHER CHARGES) FOR AS LONG AS CUSTOMER’S SUBSCRIPTION CONTINUES, AND (B) CUSTOMER’S SUBSCRIPTION IS CONTINUOUS UNTIL CUSTOMER CANCELS IT OR REMARKABLE SUSPENDS OR STOPS PROVIDING ACCESS TO THE CLOUD SERVICES IN ACCORDANCE WITH THE SUBSCRIPTION AGREEMENT.
    

    3. SUBSCRIPTION LICENSE AND SUBSCRIPTION PERIOD
    

    The Customer is granted a limited, revocable, non-exclusive and non-transferable right to use the Cloud Service in accordance with the Subscription Agreement during the Subscription Period.
    
    The subscription period starts running from the moment the Customer creates a customer profile on reMarkable’s website and connect the reMarkable tablet to the Cloud Service.
    
    Unless otherwise specified in the ordering process, the subscription runs until terminated by either party in accordance with clause 4 below.
    

    4. TERMINATION OF THE SUBSCRIPTION AND DUTIES UPON TERMINATION
    

    4.1. Customer’s right to terminate

    The Customer may terminate the Subscription Agreement at any time and without justification through the customer profile on reMarkable’s website.

    For paid subscriptions, Customer may cancel its subscription at any time upon thirty (30) days’ prior notice by logging into Customer’s profile and following the instruction to cancel. Customer will be responsible for all charges (including applicable taxes and other charges) incurred with respect to fees processed prior to the cancellations of Customer’s paid rolling subscription. Customer will not receive a refund for any partial month or any renewal that occurs during the thirty (30) days’ notice period.

    From time to time, to the extent legally permitted, reMarkable may offer free or reduced rate promotional trials of certain paid premium subscriptions for specified periods of time without payment or for a reduced promotional price. If reMarkable offers Customer a free or promotional trial, the specific terms of the free or promotional trial will be provided in the marketing materials describing the particular trial, during the online registration process when the code for the trial is entered on the reMarkable operated websites.

    ONCE THE  PROMOTIONAL TRIAL ENDS, CUSTOMER AUTHORIZES REMARKABLE (OR OUR THIRD PARTY PAYMENT PROCESSOR) TO BEGIN CHARGING CUSTOMER’S DESIGNATED PAYMENT METHOD ON A RECURRING BASIS FOR CUSTOMER’S SUBSCRIPTION (PLUS ANY APPLICABLE TAXES AND OTHER CHARGES) FOR AS LONG AS THE SUBSCRIPTION CONTINUES, UNLESS CUSTOMER CANCELS THE SUBSCRIPTION PRIOR TO THE END OF THE FREE OR PROMOTIONAL TRIAL OR OTHERWISE CANCELS THE SUBSCRIPTION IN ACCORDANCE WITH THIS CLAUSE.

    4.2. reMarkable’s right to terminate

    The Subscription Agreement may be terminated by reMarkable with two month’s prior notice (current + two month) without stating any reason. reMarkable may terminate the Subscription Agreement with immediate effect in the event of material breach of any of Customer's obligation under this Subscription Agreement, cf. clause 11 below.

    4.3. Effects of termination

    Upon termination of the Subscription Agreement, whether by reMarkable or the Customer, the Customer will lose access to the Cloud Service. The Customer must ensure to download all data that the Customer wishes to retain from the Cloud Service before the subscription period expires or the Subscription Agreement is terminated.

    reMarkable provides a standard file format for such data export through the Cloud Service. If requested by the Customer after the termination of the Subscription Agreement, reMarkable may continue to store the data in the Cloud Service, pursuant to terms agreed between the parties for such storage.

    5. PAYMENT AND BILLING FOR SUBSCRIPTIONS

    When ordering a subscription and providing a payment method that reMarkable accepts, Customer represents and warrants that Customer is authorized to use the designated payment method and that Customer permits reMarkable (or our third party payment processor) to charge Customer’s payment method for the total amount of Customer’s Subscription or other purchase (including any applicable taxes and other charges). If the payment method cannot be verified, is invalid or is otherwise not acceptable, Customer’s order or subscription may be suspended or cancelled. Customer must resolve any problem reMarkable encounters in order to proceed with Customer’s order. In the event Customer wants to change or update payment information associated with Customer’s account, Customer can do so by logging into Customer’s account profile and editing the payment information. Customer acknowledges that the amount billed may vary due to promotional offers, changes to the subscription or changes in applicable taxes or other charges, and Customer authorizes reMarkable (or our third party payment processor) to charge Customer’s payment method for the corresponding amount.

    Unless otherwise stated by reMarkable, all prices are shown in U.S. dollars and applicable taxes and other charges, if any, are additional. Premium subscriptions and the Cloud Services are subject to availability and reMarkable reserves the right to impose any limits or reject part or all of an order, or discontinue offering certain subscriptions or services without prior notice, even if Customer has already placed an order.

    Customer is responsible for any sales duty or other governmental taxes or fees due with respect to Customer’s purchase of a subscription or other products. reMarkable will collect applicable sales tax if it determines that reMarkable has a duty to collect sales tax. reMarkable will present any taxes that it is required to collect at checkout, but note that actual taxes charged may be adjusted from the amount shown at checkout. Several factors may cause this, such as variances between processor programs and changes in tax rates.

    6. TECHNICAL REQUIREMENTS
    

    Information about the platform, hardware and software requirements ("Technical Requirements") for the Cloud Service is available on reMarkable’s website.
    
    The Technical Requirements may be updated by reMarkable without prior notice. reMarkable shall, however, notify the Customer at least 60 days in advance if reMarkable will stop supporting previously supported Technical Requirements.
    
    Amendments to Technical Requirements shall not affect the Customer’s use of the Cloud Service, but if the Customer fails to meet the Technical Requirements, subsequent updates and extensions to the service may become unavailable to the Customer.
    
    The Customer shall be responsible for obtaining and maintaining all hardware, software, third party services and other equipment needed for the access and use of the Cloud Service, and is responsible for all charges and expenses related thereto, including internet access. reMarkable reserves the right to cancel access to the Cloud Service in the event Customer’s failure to maintain and update own hardware or software should represent a security risk for reMarkable.

    7. SERVICE LEVELS AND PLANNED DOWNTIME

    The Cloud Service is provided “as is” and as a standardized service to anyone who has a valid subscription. A subscription gives the Customer a right to use the Cloud Service as is at all times, and the Customer’s use is not conditional or tied to a specific version or functionality. reMarkable shall not be responsible for ensuring that the service fits the purpose for which the Customer uses the Cloud Service. reMarkable reserves the right to make improvements, add, modify or remove functionality. reMarkable may, however, not remove functionality which in reMarkable’s view is to be regarded as key features of the Cloud Service.
    
    The Customer acknowledges that the Cloud Service will not always be completely free of errors and that the improvement of the Cloud Service is a continuous process. reMarkable may, from time to time, with or without prior notice, temporarily suspend the operation of any Cloud Services and/or the reMarkable website (in whole or in part) for repair or maintenance work or in order to update or upgrade any contents, features or functionality.

    The Customer is aware that successful use of the Cloud Service is dependent on equipment and factors that the Customer itself is responsible for (such as adequate internet connection) or which is outside of reMarkable’s control. reMarkable is not liable for any discontinuance or disruption of the operation of the Cloud Service caused by a default in any third party service or by the Customer’s own circumstances which is necessary to access the service, including errors in internet connections, browsers, operating systems or other third party software. Third party software and operating system updates etc. may influence the usability of the Cloud Service, and reMarkable has no responsibility in this regard. reMarkable will however always use reasonable efforts to accommodate and develop the Cloud Service on the basis of updates etc. relating to hardware and software supported by reMarkable in accordance with the Technical Requirements specified above.
    
    The Customer is responsible for backing up the content in the Cloud Service, and reMarkable encourages the Customer to do so in order to avoid loss of data. reMarkable shall under no circumstance be liable to the Customer for loss of data.

    REMARKABLE DOES NOT WARRANT THAT ANY CONTENT YOU MAY STORE OR ACCESS THROUGH THE SERVICE WILL NOT BE SUBJECT TO DAMAGE, CORRUPTION, LOSS, OR REMOVAL, OR THAT THE SERVICE WILL BE UNINTERUPTED, FREE FROM LOSS, CORRUPTION, ATTACK, VIRUSES, INTERFERENCE, HACKING, OR OTHER SECURITY INTRUSION, AND REMARKABLE SHALL NOT BE RESPONSIBLE FOR ANY CLAIMS OR LOSSES RELATING THERETO.

    EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, REMARKABLE AND ITS SUPPLIERS DISCLAIM ALL WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, RELABILITY, ACCURACY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OF THIRD PARTY RIGHTS OR QUIET ENJOYMENT, AND ANY WARRANTIES ARISING OUT OF ANY COURSE OF DEALING OR USAGE OF TRADE. 
    

    8. INDEMNIFICATION
    

    The Customer agrees to defend, indemnify and hold harmless reMarkable and our affiliates, independent contractors and service providers, and each of our respective directors, officers, employees and agents (collectively, “reMarkable Parties”) from and against all third-party claims, damages, costs, liabilities and expenses (including, but not limited to, reasonable attorneys’ fees) caused by, arising out of or related to (a) the Customer's purchase or use of, or inability to use, the Cloud Services; (b) the Customer's violation of this Subscription Agreement or any other applicable terms, policies, warnings or instructions provided by reMarkable or a third party in relation to the Cloud Service, (c) any personal data or other data or content related to Customer or other users which Customer provides, uploads or inputs into the Cloud Service, or (d) the Customer's violation of any applicable law or any rights of any third party related to the Customer's use of the Cloud Service.
    

    9. PERSONAL DATA
    

    reMarkable will process the personal data in accordance with reMarkable’s Privacy Protection Statement.
    
    For further information on reMarkable’s processing of personal data, including information about the Customer's rights as registered, please refer to reMarkable’s Privacy Protection Statement, which is available at www.reMarkable.com/legal/privacy-policy.

    Customers adhering to the GDPR must contact reMarkable, cf. clause 20, for a data processor agreement.  
    

    10. CUSTOMER’S USE OF THE CLOUD SERVICE AND INDEMNITY
    

    The Customer shall not use the Cloud Service in any way which violates any laws or regulations, infringes anyone’s rights or damages or interferes with the Cloud Service or any features on the Cloud Service.
    
    The Customer shall ensure that the Customer’s log-in details, passwords, and equivalent obtained by the Customer in conjunction with registration are stored and used in a secure manner and cannot be accessed or used by third parties. The Customer agrees to notify reMarkable immediately of any unauthorized use of the above information or any other breach of security. The Customer is the only authorised user of the registered account at the Cloud Service. 
    
    reMarkable has no obligation to monitor the Customer’s use of the Cloud Service in order to ensure compliance with the terms of this Subscription Agreement or applicable law or regulations. However, reMarkable reserves the right at all times to edit, refuse to post or to remove and delete any information or data, in whole or in part, if reMarkable reasonably suspects that there might be a breach of the Subscription Agreement or any applicable law or regulations.
    
    The Customer owns and is responsible for all data, information and material of any kind uploaded to the Cloud Service by the Customer, including personal data. Where applicable, the Customer is responsible for obtaining the appropriate authorizations for processing personal data. The Customer is also required to obtain the consent of the people involved where applicable. The Customer is fully responsible for ensuring that the data or information he or she uploads to the Cloud Service can be legally uploaded, that the data is legal and that the data does not violate third party rights, including but no limited to privacy rights, publishing rights, copyright, contractual rights, intellectual property rights or other rights.
    
    The Customer undertakes to indemnify reMarkable for any third party claims arising as a result of the Customer’s use of the Cloud Service in breach of the Subscription Agreement.
    

    11. TERMINATION FOR MATERIAL BREACH
    

    reMarkable may terminate this Subscription Agreement with immediate effect if the Customer is in material breach of any provisions of the Subscription Agreement. Material breach includes but is not limited to (i) use of the Cloud Service as part of any crime or illegal behaviour (including without limitation all kinds of fraud), (ii) use of the Cloud Service in a manner that may result in losses or the risk of loss for reMarkable or any third party, (iii) attempts by the Customer to amend the Cloud Service or to use any other software or hardware other than reMarkable’s software or hardware linked to the Cloud Service or (iv) payment default lasting more than 20 days, provided reMarkable has provided the Customer with at least one payment reminder (which may be sent by e-mail).
    
    The Customer shall be entitled to terminate the Subscription Agreement with immediate effect if reMarkable is in material breach of the Subscription Agreement.
    

    12. LIMITATION OF LIABILITY
    

    reMarkable shall only be liable for direct loss caused by reMarkable’s breach of the Subscription Agreement and shall not be liable for indirect loss, consequential, special, punitive or incidental damages arising from or related to the Customer's use or inability to use the Cloud Services. For the purposes of this agreement, indirect loss means loss of profits, loss of reputation, loss of data, and other losses which, in accordance with applicable law, are regarded as indirect losses.
    
    IN NO EVENT WILL THE AGGREGATE LIABILITY OF ANY OF REMARKABLE OR ITS AFFILIATES, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE, WHETHER ACTIVE, PASSIVE OR IMPUTED), PRODUCT LIABILITY, STRICT LIABILITY OR OTHER THEORY, ARISING OUT OF OR RELATING TO THIS SUBSCRIPTION AGREEMENT EXCEED THE GREATER OF (1) THE COMPENSATION PAID BY CUSTOMER, IF ANY, TO REMARKABLE FOR SUCH CLOUD SERVICE FOR THE 30 DAYS PRIOR TO THE DATE OF THE EVENT GIVING RISE TO LIABILITY OR (2) US$100. THE FOREGOING DISCLAIMER OF CERTAIN DAMAGES AND LIMITATION OF LIABILITY WILL APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.
    

    13. FORCE MAJEURE
    

    reMarkable shall not be responsible nor liable to the Customer for any failure or delay in performance due to circumstances beyond its reasonable control, including, without limitation, war, riot, embargoes, acts of civil or military authorities, fire, floods, accidents, service outages resulting from equipment and/or software failure and/or telecommunications failures, power failures, network failures, failures of third party service providers (including providers of internet services and telecommunications). The performance of this Subscription Agreement shall then be suspended for as long as any such event shall prevent the affected party from performing its obligations under this Subscription Agreement.
    

    14. INTELLECTUAL PROPERTY RIGHTS
    

    The Cloud Service and all associated copyrights, know-how, trade secrets, trademarks and other intellectual property rights belong to reMarkable and reMarkable’s suppliers. The Subscription Agreement does not imply any right for the Customer beyond the limited rights of use expressly granted in clause 3 above.
    

    15. USE OF THIRD PARTIES
    

    reMarkable may use sub-contractors to deliver the Cloud Service, including all support and maintenance services.
    

    16. AMENDMENTS
    

    reMarkable reserves the right to amend and change the terms of this Subscription Agreement by using reasonable efforts to notify Customer of changes, unless the change is due to a legal obligation which requires a notice period. Customer’s continued use of the Cloud Services will confirm Customer’s acceptance of such changes. reMarkable encourages Customer to frequently review this Subscription Agreement and any other applicable policies and guidelines to ensure Customer understands the terms and conditions that apply to Customer’s use of the Cloud Service. If Customer does not agree to the amended terms, policies or guidelines, Customer must stop using the Cloud Service.
    
    Notice shall be given by e-mail to the e-mail address registered in the Customer's profile, and shall be deemed given to the Customer on the day the e-mail is sent.
    

    17. NOTICES
    

    All notices pursuant to the Subscription Agreement shall be submitted via e-mail to support.business@remarkable.com. All notices to the Customer shall be sent to the e-mail address provided by the Customer in the order form (or subsequently updated e-mail address), and shall be deemed given to the Customer on the day the e-mail is sent.

    18. MISCELLANEOUS

    The Customer may not transfer or assign any or all of its rights or obligations under this Subscription Agreement.

    reMarkable may transfer or assign any or all of its rights and obligations under this Subscription Agreement to an i) affiliate, ii) a successor or iii) a third party together with the relevant business.

    If reMarkable fails to enforce any of its rights under the Subscription Agreement, this does not result in a waiver of any such rights.

    If any provision of this Subscription Agreement is found to be unenforceable, all other provisions shall remain unaffected.

    This Subscription Agreement and any document expressly referred to in it represent the entire agreement between the Customer and reMarkable in relation to the subject matter.

    19. APPLICABLE LAW AND DISPUTE RESOLUTION

    This Subscription Agreement shall be governed by and construed in accordance with the laws of Norway.

    Any dispute arising out of this Subscription Agreement shall be finally settled by arbitration pursuant to the Rules of the Arbitration and Dispute Resolution Institute of the Oslo Chamber of Commerce in force at any time. The rules for fast-track arbitration shall apply where the amount in dispute does not exceed NOK 2,000,000. The amount in dispute shall include the claims made in the request for arbitration and any counterclaims made in the response to the request for arbitration. The language of arbitration shall be English.

    20. CONTACT

    reMarkable AS
    Organization number 917 352 836
    Registered in the Register of Business Enterprises in Norway
    Address: Biermanns gate 6, 0473 Oslo, Norway
    E-mail: support.business@remarkable.com
    Phone no.: 0047 23 65 24 40

  • Hong Kong

     

    TERMS AND CONDITIONS – SUBSCRIPTION AGREEMENT

    reMarkable AS, a company incorporated in Norway, organization number 917 352 836 MVA, (“reMarkable”) has developed and sells paper tablets for reading, writing and sketching. The tablet is connected to a software and a cloud service which allows users to automatically and securely back up their work as well as synchronize their work between different devices (such as computers, mobile phones etc.). Customer must enter into subscription agreement in order to access the tablet’s cloud service (the “Subscription Agreement”).
    
    reMarkable’s cloud based platform “Cloud Service” enables the Customer to upload documents and data created on the tablet and synchronize their work between different devices (or equivalent service developed by reMarkable in the future which offers the Customer corresponding features and functions).
    
    References in the Subscription Agreement to “Customer” shall mean the entity or person stated as “user” in the online login portal available at reMarkable’s website www.remarkable.com.
    
    The Customer acknowledges to have read and understood the Subscription Agreement. The Subscription Agreement constitutes a binding agreement when the Customer has accepted the Subscription Agreement through the ordering process of the Cloud Service, subject to confirmation by reMarkable as mentioned in clause 1 below.
    

    1. DESCRIPTION OF THE SERVICE
    

    The Cloud Service and its features are described in further detail on reMarkable’s website.
    
    The Customer may order the Cloud Service using the ordering process on reMarkable’s website. All orders are subject to acceptance by reMarkable at its discretion.
    

    2. SUBSCRIPTION OPTIONS
    

    A standard subscription is provided free of charge on a trial basis upon the purchase of the reMarkable tablet.
    
    reMarkable may in the future offer a premium subscription, a  cloud service with additional features.

    Subscription is subject to a rolling subscription fee in addition to the price paid for the tablet. reMarkable reserves the right to change the subscription fees or applicable charges and to institute new charges and fees, upon thirty (30) days prior notice to the Customer (which may be sent by email). The Customer’s continued use of the Cloud Service after the end of the notice period of the changed subscription fee or charges or new charges or fees constitutes Customer’s consent to the new fees or the changed subscription fee or charges or new charges or fees.
    
    WHEN CUSTOMER REGISTERS FOR A PAID PREMIUM SUBSCRIPTION, CUSTOMER EXPRESSLY ACKNOWLEDGES AND AGREES THAT (A) REMARKABLE (OR OUR THIRD PARTY PAYMENT PROCESSOR) IS AUTHORIZED TO CHARGE CUSTOMER AT THE BEGINNING OF EVERY MONTH OR OTHER PERIODIC BASIS (AS SELECTED BY CUSTOMER VIA REMARKABLE`S WEBSITE) FOR CUSTOMER’S SUBSCRIPTION (IN ADDITION TO ANY APPLICABLE TAXES AND OTHER CHARGES) FOR AS LONG AS CUSTOMER’S SUBSCRIPTION CONTINUES, AND (B) CUSTOMER’S SUBSCRIPTION IS CONTINUOUS UNTIL CUSTOMER CANCELS IT OR REMARKABLE SUSPENDS OR STOPS PROVIDING ACCESS TO THE CLOUD SERVICES IN ACCORDANCE WITH THE SUBSCRIPTION AGREEMENT.
    

    3. SUBSCRIPTION LICENSE AND SUBSCRIPTION PERIOD
    

    The Customer is granted a limited, revocable, non-exclusive and non-transferable right to use the Cloud Service in accordance with the Subscription Agreement during the Subscription Period.
    
    The subscription period starts running from the moment the Customer creates a customer profile on reMarkable’s website and connect the reMarkable tablet to the Cloud Service.
    
    Unless otherwise specified in the ordering process, the subscription runs until terminated by either party in accordance with clause 4 below.
    

    4. TERMINATION OF THE SUBSCRIPTION AND DUTIES UPON TERMINATION
    

    4.1. Customer’s right to terminate

    The Customer may terminate the Subscription Agreement at any time and without justification through the customer profile on reMarkable’s website.

    For paid subscriptions, Customer may cancel its subscription at any time upon thirty (30) days’ prior notice by logging into Customer’s profile and following the instruction to cancel. Customer will be responsible for all charges (including applicable taxes and other charges) incurred with respect to fees processed prior to the cancellations of Customer’s paid rolling subscription. Customer will not receive a refund for any partial month or any renewal that occurs during the thirty (30) days’ notice period.

    From time to time, to the extent legally permitted, reMarkable may offer free or reduced rate promotional trials of certain paid premium subscriptions for specified periods of time without payment or for a reduced promotional price. If reMarkable offers Customer a free or promotional trial, the specific terms of the free or promotional trial will be provided in the marketing materials describing the particular trial, during the online registration process when the code for the trial is entered on the reMarkable operated websites.

    ONCE THE  PROMOTIONAL TRIAL ENDS, CUSTOMER AUTHORIZES REMARKABLE (OR OUR THIRD PARTY PAYMENT PROCESSOR) TO BEGIN CHARGING CUSTOMER’S DESIGNATED PAYMENT METHOD ON A RECURRING BASIS FOR CUSTOMER’S SUBSCRIPTION (PLUS ANY APPLICABLE TAXES AND OTHER CHARGES) FOR AS LONG AS THE SUBSCRIPTION CONTINUES, UNLESS CUSTOMER CANCELS THE SUBSCRIPTION PRIOR TO THE END OF THE FREE OR PROMOTIONAL TRIAL OR OTHERWISE CANCELS THE SUBSCRIPTION IN ACCORDANCE WITH THIS CLAUSE.

    4.2. reMarkable’s right to terminate

    The Subscription Agreement may be terminated by reMarkable with two month’s prior notice (current + two month) without stating any reason. reMarkable may terminate the Subscription Agreement with immediate effect in the event of material breach of any of Customer's obligation under this Subscription Agreement, cf. clause 11 below.

    4.3. Effects of termination

    Upon termination of the Subscription Agreement, whether by reMarkable or the Customer, the Customer will lose access to the Cloud Service. The Customer must ensure to download all data that the Customer wishes to retain from the Cloud Service before the subscription period expires or the Subscription Agreement is terminated.

    reMarkable provides a standard file format for such data export through the Cloud Service. If requested by the Customer after the termination of the Subscription Agreement, reMarkable may continue to store the data in the Cloud Service, pursuant to terms agreed between the parties for such storage.

    5. PAYMENT AND BILLING FOR SUBSCRIPTIONS

    When ordering a subscription and providing a payment method that reMarkable accepts, Customer represents and warrants that Customer is authorized to use the designated payment method and that Customer permits reMarkable (or our third party payment processor) to charge Customer’s payment method for the total amount of Customer’s Subscription or other purchase (including any applicable taxes and other charges). If the payment method cannot be verified, is invalid or is otherwise not acceptable, Customer’s order or subscription may be suspended or cancelled. Customer must resolve any problem reMarkable encounters in order to proceed with Customer’s order. In the event Customer wants to change or update payment information associated with Customer’s account, Customer can do so by logging into Customer’s account profile and editing the payment information. Customer acknowledges that the amount billed may vary due to promotional offers, changes to the subscription or changes in applicable taxes or other charges, and Customer authorizes reMarkable (or our third party payment processor) to charge Customer’s payment method for the corresponding amount.

    Unless otherwise stated by reMarkable, all prices are shown in U.S. dollars and applicable taxes and other charges, if any, are additional. Premium subscriptions and the Cloud Services are subject to availability and reMarkable reserves the right to impose any limits or reject part or all of an order, or discontinue offering certain subscriptions or services without prior notice, even if Customer has already placed an order.

    Customer is responsible for any sales duty or other governmental taxes or fees due with respect to Customer’s purchase of a subscription or other products. reMarkable will collect applicable sales tax if it determines that reMarkable has a duty to collect sales tax. reMarkable will present any taxes that it is required to collect at checkout, but note that actual taxes charged may be adjusted from the amount shown at checkout. Several factors may cause this, such as variances between processor programs and changes in tax rates.

    6. TECHNICAL REQUIREMENTS
    

    Information about the platform, hardware and software requirements ("Technical Requirements") for the Cloud Service is available on reMarkable’s website.
    
    The Technical Requirements may be updated by reMarkable without prior notice. reMarkable shall, however, notify the Customer at least 60 days in advance if reMarkable will stop supporting previously supported Technical Requirements.
    
    Amendments to Technical Requirements shall not affect the Customer’s use of the Cloud Service, but if the Customer fails to meet the Technical Requirements, subsequent updates and extensions to the service may become unavailable to the Customer.
    
    The Customer shall be responsible for obtaining and maintaining all hardware, software, third party services and other equipment needed for the access and use of the Cloud Service, and is responsible for all charges and expenses related thereto, including internet access. reMarkable reserves the right to cancel access to the Cloud Service in the event Customer’s failure to maintain and update own hardware or software should represent a security risk for reMarkable.

    7. SERVICE LEVELS AND PLANNED DOWNTIME

    The Cloud Service is provided “as is” and as a standardized service to anyone who has a valid subscription. A subscription gives the Customer a right to use the Cloud Service as is at all times, and the Customer’s use is not conditional or tied to a specific version or functionality. reMarkable shall not be responsible for ensuring that the service fits the purpose for which the Customer uses the Cloud Service. reMarkable reserves the right to make improvements, add, modify or remove functionality. reMarkable may, however, not remove functionality which in reMarkable’s view is to be regarded as key features of the Cloud Service.
    
    The Customer acknowledges that the Cloud Service will not always be completely free of errors and that the improvement of the Cloud Service is a continuous process. reMarkable may, from time to time, with or without prior notice, temporarily suspend the operation of any Cloud Services and/or the reMarkable website (in whole or in part) for repair or maintenance work or in order to update or upgrade any contents, features or functionality.

    The Customer is aware that successful use of the Cloud Service is dependent on equipment and factors that the Customer itself is responsible for (such as adequate internet connection) or which is outside of reMarkable’s control. reMarkable is not liable for any discontinuance or disruption of the operation of the Cloud Service caused by a default in any third party service or by the Customer’s own circumstances which is necessary to access the service, including errors in internet connections, browsers, operating systems or other third party software. Third party software and operating system updates etc. may influence the usability of the Cloud Service, and reMarkable has no responsibility in this regard. reMarkable will however always use reasonable efforts to accommodate and develop the Cloud Service on the basis of updates etc. relating to hardware and software supported by reMarkable in accordance with the Technical Requirements specified above.
    
    The Customer is responsible for backing up the content in the Cloud Service, and reMarkable encourages the Customer to do so in order to avoid loss of data. reMarkable shall under no circumstance be liable to the Customer for loss of data.

    REMARKABLE DOES NOT WARRANT THAT ANY CONTENT YOU MAY STORE OR ACCESS THROUGH THE SERVICE WILL NOT BE SUBJECT TO DAMAGE, CORRUPTION, LOSS, OR REMOVAL, OR THAT THE SERVICE WILL BE UNINTERUPTED, FREE FROM LOSS, CORRUPTION, ATTACK, VIRUSES, INTERFERENCE, HACKING, OR OTHER SECURITY INTRUSION, AND REMARKABLE SHALL NOT BE RESPONSIBLE FOR ANY CLAIMS OR LOSSES RELATING THERETO.

    EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, REMARKABLE AND ITS SUPPLIERS DISCLAIM ALL WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, RELABILITY, ACCURACY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OF THIRD PARTY RIGHTS OR QUIET ENJOYMENT, AND ANY WARRANTIES ARISING OUT OF ANY COURSE OF DEALING OR USAGE OF TRADE. 
    

    8. INDEMNIFICATION
    

    The Customer agrees to defend, indemnify and hold harmless reMarkable and our affiliates, independent contractors and service providers, and each of our respective directors, officers, employees and agents (collectively, “reMarkable Parties”) from and against all third-party claims, damages, costs, liabilities and expenses (including, but not limited to, reasonable attorneys’ fees) caused by, arising out of or related to (a) the Customer's purchase or use of, or inability to use, the Cloud Services; (b) the Customer's violation of this Subscription Agreement or any other applicable terms, policies, warnings or instructions provided by reMarkable or a third party in relation to the Cloud Service, (c) any personal data or other data or content related to Customer or other users which Customer provides, uploads or inputs into the Cloud Service, or (d) the Customer's violation of any applicable law or any rights of any third party related to the Customer's use of the Cloud Service.
    

    9. PERSONAL DATA
    

    reMarkable will process the personal data in accordance with reMarkable’s Privacy Protection Statement.
    
    For further information on reMarkable’s processing of personal data, including information about the Customer's rights as registered, please refer to reMarkable’s Privacy Protection Statement, which is available at www.reMarkable.com/legal/privacy-policy.

    Customers adhering to the GDPR must contact reMarkable, cf. clause 20, for a data processor agreement.  
    

    10. CUSTOMER’S USE OF THE CLOUD SERVICE AND INDEMNITY
    

    The Customer shall not use the Cloud Service in any way which violates any laws or regulations, infringes anyone’s rights or damages or interferes with the Cloud Service or any features on the Cloud Service.
    
    The Customer shall ensure that the Customer’s log-in details, passwords, and equivalent obtained by the Customer in conjunction with registration are stored and used in a secure manner and cannot be accessed or used by third parties. The Customer agrees to notify reMarkable immediately of any unauthorized use of the above information or any other breach of security. The Customer is the only authorised user of the registered account at the Cloud Service. 
    
    reMarkable has no obligation to monitor the Customer’s use of the Cloud Service in order to ensure compliance with the terms of this Subscription Agreement or applicable law or regulations. However, reMarkable reserves the right at all times to edit, refuse to post or to remove and delete any information or data, in whole or in part, if reMarkable reasonably suspects that there might be a breach of the Subscription Agreement or any applicable law or regulations.
    
    The Customer owns and is responsible for all data, information and material of any kind uploaded to the Cloud Service by the Customer, including personal data. Where applicable, the Customer is responsible for obtaining the appropriate authorizations for processing personal data. The Customer is also required to obtain the consent of the people involved where applicable. The Customer is fully responsible for ensuring that the data or information he or she uploads to the Cloud Service can be legally uploaded, that the data is legal and that the data does not violate third party rights, including but no limited to privacy rights, publishing rights, copyright, contractual rights, intellectual property rights or other rights.
    
    The Customer undertakes to indemnify reMarkable for any third party claims arising as a result of the Customer’s use of the Cloud Service in breach of the Subscription Agreement.
    

    11. TERMINATION FOR MATERIAL BREACH
    

    reMarkable may terminate this Subscription Agreement with immediate effect if the Customer is in material breach of any provisions of the Subscription Agreement. Material breach includes but is not limited to (i) use of the Cloud Service as part of any crime or illegal behaviour (including without limitation all kinds of fraud), (ii) use of the Cloud Service in a manner that may result in losses or the risk of loss for reMarkable or any third party, (iii) attempts by the Customer to amend the Cloud Service or to use any other software or hardware other than reMarkable’s software or hardware linked to the Cloud Service or (iv) payment default lasting more than 20 days, provided reMarkable has provided the Customer with at least one payment reminder (which may be sent by e-mail).
    
    The Customer shall be entitled to terminate the Subscription Agreement with immediate effect if reMarkable is in material breach of the Subscription Agreement.
    

    12. LIMITATION OF LIABILITY
    

    reMarkable shall only be liable for direct loss caused by reMarkable’s breach of the Subscription Agreement and shall not be liable for indirect loss, consequential, special, punitive or incidental damages arising from or related to the Customer's use or inability to use the Cloud Services. For the purposes of this agreement, indirect loss means loss of profits, loss of reputation, loss of data, and other losses which, in accordance with applicable law, are regarded as indirect losses.
    
    IN NO EVENT WILL THE AGGREGATE LIABILITY OF ANY OF REMARKABLE OR ITS AFFILIATES, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE, WHETHER ACTIVE, PASSIVE OR IMPUTED), PRODUCT LIABILITY, STRICT LIABILITY OR OTHER THEORY, ARISING OUT OF OR RELATING TO THIS SUBSCRIPTION AGREEMENT EXCEED THE GREATER OF (1) THE COMPENSATION PAID BY CUSTOMER, IF ANY, TO REMARKABLE FOR SUCH CLOUD SERVICE FOR THE 30 DAYS PRIOR TO THE DATE OF THE EVENT GIVING RISE TO LIABILITY OR (2) US$100. THE FOREGOING DISCLAIMER OF CERTAIN DAMAGES AND LIMITATION OF LIABILITY WILL APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.
    

    13. FORCE MAJEURE
    

    reMarkable shall not be responsible nor liable to the Customer for any failure or delay in performance due to circumstances beyond its reasonable control, including, without limitation, war, riot, embargoes, acts of civil or military authorities, fire, floods, accidents, service outages resulting from equipment and/or software failure and/or telecommunications failures, power failures, network failures, failures of third party service providers (including providers of internet services and telecommunications). The performance of this Subscription Agreement shall then be suspended for as long as any such event shall prevent the affected party from performing its obligations under this Subscription Agreement.
    

    14. INTELLECTUAL PROPERTY RIGHTS
    

    The Cloud Service and all associated copyrights, know-how, trade secrets, trademarks and other intellectual property rights belong to reMarkable and reMarkable’s suppliers. The Subscription Agreement does not imply any right for the Customer beyond the limited rights of use expressly granted in clause 3 above.
    

    15. USE OF THIRD PARTIES
    

    reMarkable may use sub-contractors to deliver the Cloud Service, including all support and maintenance services.
    

    16. AMENDMENTS
    

    reMarkable reserves the right to amend and change the terms of this Subscription Agreement by using reasonable efforts to notify Customer of changes, unless the change is due to a legal obligation which requires a notice period. Customer’s continued use of the Cloud Services will confirm Customer’s acceptance of such changes. reMarkable encourages Customer to frequently review this Subscription Agreement and any other applicable policies and guidelines to ensure Customer understands the terms and conditions that apply to Customer’s use of the Cloud Service. If Customer does not agree to the amended terms, policies or guidelines, Customer must stop using the Cloud Service.
    
    Notice shall be given by e-mail to the e-mail address registered in the Customer's profile, and shall be deemed given to the Customer on the day the e-mail is sent.
    

    17. NOTICES
    

    All notices pursuant to the Subscription Agreement shall be submitted via e-mail to support.business@remarkable.com. All notices to the Customer shall be sent to the e-mail address provided by the Customer in the order form (or subsequently updated e-mail address), and shall be deemed given to the Customer on the day the e-mail is sent.

    18. MISCELLANEOUS

    The Customer may not transfer or assign any or all of its rights or obligations under this Subscription Agreement.

    reMarkable may transfer or assign any or all of its rights and obligations under this Subscription Agreement to an i) affiliate, ii) a successor or iii) a third party together with the relevant business.

    If reMarkable fails to enforce any of its rights under the Subscription Agreement, this does not result in a waiver of any such rights.

    If any provision of this Subscription Agreement is found to be unenforceable, all other provisions shall remain unaffected.

    This Subscription Agreement and any document expressly referred to in it represent the entire agreement between the Customer and reMarkable in relation to the subject matter.

    19. APPLICABLE LAW AND DISPUTE RESOLUTION

    This Subscription Agreement shall be governed by and construed in accordance with the laws of Norway.

    Any dispute arising out of this Subscription Agreement shall be finally settled by arbitration pursuant to the Rules of the Arbitration and Dispute Resolution Institute of the Oslo Chamber of Commerce in force at any time. The rules for fast-track arbitration shall apply where the amount in dispute does not exceed NOK 2,000,000. The amount in dispute shall include the claims made in the request for arbitration and any counterclaims made in the response to the request for arbitration. The language of arbitration shall be English.

    20. CONTACT

    reMarkable AS
    Organization number 917 352 836
    Registered in the Register of Business Enterprises in Norway
    Address: Biermanns gate 6, 0473 Oslo, Norway
    E-mail: support.business@remarkable.com
    Phone no.: 0047 23 65 24 40

  • USA

     

    TERMS AND CONDITIONS – SUBSCRIPTION AGREEMENT

    reMarkable AS, a company incorporated in Norway, organization number 917 352 836 MVA, (“reMarkable”) has developed and sells paper tablets for reading, writing and sketching. The tablet is connected to a software and a cloud service which allows users to automatically and securely back up their work as well as synchronize their work between different devices (such as computers, mobile phones etc.). Customer must enter into subscription agreement in order to access the tablet’s cloud service (the “Subscription Agreement”).
    
    reMarkable’s cloud based platform “Cloud Service” enables the Customer to upload documents and data created on the tablet and synchronize their work between different devices (or equivalent service developed by reMarkable in the future which offers the Customer corresponding features and functions).
    
    References in the Subscription Agreement to “Customer” shall mean the entity or person stated as “user” in the online login portal available at reMarkable’s website www.remarkable.com.
    
    The Customer acknowledges to have read and understood the Subscription Agreement. The Subscription Agreement constitutes a binding agreement when the Customer has accepted the Subscription Agreement through the ordering process of the Cloud Service, subject to confirmation by reMarkable as mentioned in clause 1 below.
    

    1. DESCRIPTION OF THE SERVICE
    

    The Cloud Service and its features are described in further detail on reMarkable’s website.
    
    The Customer may order the Cloud Service using the ordering process on reMarkable’s website. All orders are subject to acceptance by reMarkable at its discretion.
    

    2. SUBSCRIPTION OPTIONS
    

    A standard subscription is provided free of charge on a trial basis upon the purchase of the reMarkable tablet.
    
    reMarkable may in the future offer a premium subscription, a  cloud service with additional features.

    Subscription is subject to a rolling subscription fee in addition to the price paid for the tablet. reMarkable reserves the right to change the subscription fees or applicable charges and to institute new charges and fees, upon thirty (30) days prior notice to the Customer (which may be sent by email). The Customer’s continued use of the Cloud Service after the end of the notice period of the changed subscription fee or charges or new charges or fees constitutes Customer’s consent to the new fees or the changed subscription fee or charges or new charges or fees.
    
    WHEN CUSTOMER REGISTERS FOR A PAID PREMIUM SUBSCRIPTION, CUSTOMER EXPRESSLY ACKNOWLEDGES AND AGREES THAT (A) REMARKABLE (OR OUR THIRD PARTY PAYMENT PROCESSOR) IS AUTHORIZED TO CHARGE CUSTOMER AT THE BEGINNING OF EVERY MONTH OR OTHER PERIODIC BASIS (AS SELECTED BY CUSTOMER VIA REMARKABLE`S WEBSITE) FOR CUSTOMER’S SUBSCRIPTION (IN ADDITION TO ANY APPLICABLE TAXES AND OTHER CHARGES) FOR AS LONG AS CUSTOMER’S SUBSCRIPTION CONTINUES, AND (B) CUSTOMER’S SUBSCRIPTION IS CONTINUOUS UNTIL CUSTOMER CANCELS IT OR REMARKABLE SUSPENDS OR STOPS PROVIDING ACCESS TO THE CLOUD SERVICES IN ACCORDANCE WITH THE SUBSCRIPTION AGREEMENT.
    

    3. SUBSCRIPTION LICENSE AND SUBSCRIPTION PERIOD
    

    The Customer is granted a limited, revocable, non-exclusive and non-transferable right to use the Cloud Service in accordance with the Subscription Agreement during the Subscription Period.
    
    The subscription period starts running from the moment the Customer creates a customer profile on reMarkable’s website and connect the reMarkable tablet to the Cloud Service.
    
    Unless otherwise specified in the ordering process, the subscription runs until terminated by either party in accordance with clause 4 below.
    

    4. TERMINATION OF THE SUBSCRIPTION AND DUTIES UPON TERMINATION
    

    4.1. Customer’s right to terminate

    The Customer may terminate the Subscription Agreement at any time and without justification through the customer profile on reMarkable’s website.

    For paid subscriptions, Customer may cancel its subscription at any time upon thirty (30) days’ prior notice by logging into Customer’s profile and following the instruction to cancel. Customer will be responsible for all charges (including applicable taxes and other charges) incurred with respect to fees processed prior to the cancellations of Customer’s paid rolling subscription. Customer will not receive a refund for any partial month or any renewal that occurs during the thirty (30) days’ notice period.

    From time to time, to the extent legally permitted, reMarkable may offer free or reduced rate promotional trials of certain paid premium subscriptions for specified periods of time without payment or for a reduced promotional price. If reMarkable offers Customer a free or promotional trial, the specific terms of the free or promotional trial will be provided in the marketing materials describing the particular trial, during the online registration process when the code for the trial is entered on the reMarkable operated websites.

    ONCE THE  PROMOTIONAL TRIAL ENDS, CUSTOMER AUTHORIZES REMARKABLE (OR OUR THIRD PARTY PAYMENT PROCESSOR) TO BEGIN CHARGING CUSTOMER’S DESIGNATED PAYMENT METHOD ON A RECURRING BASIS FOR CUSTOMER’S SUBSCRIPTION (PLUS ANY APPLICABLE TAXES AND OTHER CHARGES) FOR AS LONG AS THE SUBSCRIPTION CONTINUES, UNLESS CUSTOMER CANCELS THE SUBSCRIPTION PRIOR TO THE END OF THE FREE OR PROMOTIONAL TRIAL OR OTHERWISE CANCELS THE SUBSCRIPTION IN ACCORDANCE WITH THIS CLAUSE.

    4.2. reMarkable’s right to terminate

    The Subscription Agreement may be terminated by reMarkable with two month’s prior notice (current + two month) without stating any reason. reMarkable may terminate the Subscription Agreement with immediate effect in the event of material breach of any of Customer's obligation under this Subscription Agreement, cf. clause 11 below.

    4.3. Effects of termination

    Upon termination of the Subscription Agreement, whether by reMarkable or the Customer, the Customer will lose access to the Cloud Service. The Customer must ensure to download all data that the Customer wishes to retain from the Cloud Service before the subscription period expires or the Subscription Agreement is terminated.

    reMarkable provides a standard file format for such data export through the Cloud Service. If requested by the Customer after the termination of the Subscription Agreement, reMarkable may continue to store the data in the Cloud Service, pursuant to terms agreed between the parties for such storage.

    5. PAYMENT AND BILLING FOR SUBSCRIPTIONS

    When ordering a subscription and providing a payment method that reMarkable accepts, Customer represents and warrants that Customer is authorized to use the designated payment method and that Customer permits reMarkable (or our third party payment processor) to charge Customer’s payment method for the total amount of Customer’s Subscription or other purchase (including any applicable taxes and other charges). If the payment method cannot be verified, is invalid or is otherwise not acceptable, Customer’s order or subscription may be suspended or cancelled. Customer must resolve any problem reMarkable encounters in order to proceed with Customer’s order. In the event Customer wants to change or update payment information associated with Customer’s account, Customer can do so by logging into Customer’s account profile and editing the payment information. Customer acknowledges that the amount billed may vary due to promotional offers, changes to the subscription or changes in applicable taxes or other charges, and Customer authorizes reMarkable (or our third party payment processor) to charge Customer’s payment method for the corresponding amount.

    Unless otherwise stated by reMarkable, all prices are shown in U.S. dollars and applicable taxes and other charges, if any, are additional. Premium subscriptions and the Cloud Services are subject to availability and reMarkable reserves the right to impose any limits or reject part or all of an order, or discontinue offering certain subscriptions or services without prior notice, even if Customer has already placed an order.

    Customer is responsible for any sales duty or other governmental taxes or fees due with respect to Customer’s purchase of a subscription or other products. reMarkable will collect applicable sales tax if it determines that reMarkable has a duty to collect sales tax. reMarkable will present any taxes that it is required to collect at checkout, but note that actual taxes charged may be adjusted from the amount shown at checkout. Several factors may cause this, such as variances between processor programs and changes in tax rates.

    6. TECHNICAL REQUIREMENTS
    

    Information about the platform, hardware and software requirements ("Technical Requirements") for the Cloud Service is available on reMarkable’s website.
    
    The Technical Requirements may be updated by reMarkable without prior notice. reMarkable shall, however, notify the Customer at least 60 days in advance if reMarkable will stop supporting previously supported Technical Requirements.
    
    Amendments to Technical Requirements shall not affect the Customer’s use of the Cloud Service, but if the Customer fails to meet the Technical Requirements, subsequent updates and extensions to the service may become unavailable to the Customer.
    
    The Customer shall be responsible for obtaining and maintaining all hardware, software, third party services and other equipment needed for the access and use of the Cloud Service, and is responsible for all charges and expenses related thereto, including internet access. reMarkable reserves the right to cancel access to the Cloud Service in the event Customer’s failure to maintain and update own hardware or software should represent a security risk for reMarkable.

    7. SERVICE LEVELS AND PLANNED DOWNTIME

    The Cloud Service is provided “as is” and as a standardized service to anyone who has a valid subscription. A subscription gives the Customer a right to use the Cloud Service as is at all times, and the Customer’s use is not conditional or tied to a specific version or functionality. reMarkable shall not be responsible for ensuring that the service fits the purpose for which the Customer uses the Cloud Service. reMarkable reserves the right to make improvements, add, modify or remove functionality. reMarkable may, however, not remove functionality which in reMarkable’s view is to be regarded as key features of the Cloud Service.
    
    The Customer acknowledges that the Cloud Service will not always be completely free of errors and that the improvement of the Cloud Service is a continuous process. reMarkable may, from time to time, with or without prior notice, temporarily suspend the operation of any Cloud Services and/or the reMarkable website (in whole or in part) for repair or maintenance work or in order to update or upgrade any contents, features or functionality.

    The Customer is aware that successful use of the Cloud Service is dependent on equipment and factors that the Customer itself is responsible for (such as adequate internet connection) or which is outside of reMarkable’s control. reMarkable is not liable for any discontinuance or disruption of the operation of the Cloud Service caused by a default in any third party service or by the Customer’s own circumstances which is necessary to access the service, including errors in internet connections, browsers, operating systems or other third party software. Third party software and operating system updates etc. may influence the usability of the Cloud Service, and reMarkable has no responsibility in this regard. reMarkable will however always use reasonable efforts to accommodate and develop the Cloud Service on the basis of updates etc. relating to hardware and software supported by reMarkable in accordance with the Technical Requirements specified above.
    
    The Customer is responsible for backing up the content in the Cloud Service, and reMarkable encourages the Customer to do so in order to avoid loss of data. reMarkable shall under no circumstance be liable to the Customer for loss of data.

    REMARKABLE DOES NOT WARRANT THAT ANY CONTENT YOU MAY STORE OR ACCESS THROUGH THE SERVICE WILL NOT BE SUBJECT TO DAMAGE, CORRUPTION, LOSS, OR REMOVAL, OR THAT THE SERVICE WILL BE UNINTERUPTED, FREE FROM LOSS, CORRUPTION, ATTACK, VIRUSES, INTERFERENCE, HACKING, OR OTHER SECURITY INTRUSION, AND REMARKABLE SHALL NOT BE RESPONSIBLE FOR ANY CLAIMS OR LOSSES RELATING THERETO.

    EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, REMARKABLE AND ITS SUPPLIERS DISCLAIM ALL WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, RELABILITY, ACCURACY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OF THIRD PARTY RIGHTS OR QUIET ENJOYMENT, AND ANY WARRANTIES ARISING OUT OF ANY COURSE OF DEALING OR USAGE OF TRADE. 
    

    8. INDEMNIFICATION
    

    The Customer agrees to defend, indemnify and hold harmless reMarkable and our affiliates, independent contractors and service providers, and each of our respective directors, officers, employees and agents (collectively, “reMarkable Parties”) from and against all third-party claims, damages, costs, liabilities and expenses (including, but not limited to, reasonable attorneys’ fees) caused by, arising out of or related to (a) the Customer's purchase or use of, or inability to use, the Cloud Services; (b) the Customer's violation of this Subscription Agreement or any other applicable terms, policies, warnings or instructions provided by reMarkable or a third party in relation to the Cloud Service, (c) any personal data or other data or content related to Customer or other users which Customer provides, uploads or inputs into the Cloud Service, or (d) the Customer's violation of any applicable law or any rights of any third party related to the Customer's use of the Cloud Service.
    

    9. PERSONAL DATA
    

    reMarkable will process the personal data in accordance with reMarkable’s Privacy Protection Statement.
    
    For further information on reMarkable’s processing of personal data, including information about the Customer's rights as registered, please refer to reMarkable’s Privacy Protection Statement, which is available at www.reMarkable.com/legal/privacy-policy.

    Customers adhering to the GDPR must contact reMarkable, cf. clause 20, for a data processor agreement.  
    

    10. CUSTOMER’S USE OF THE CLOUD SERVICE AND INDEMNITY
    

    The Customer shall not use the Cloud Service in any way which violates any laws or regulations, infringes anyone’s rights or damages or interferes with the Cloud Service or any features on the Cloud Service.
    
    The Customer shall ensure that the Customer’s log-in details, passwords, and equivalent obtained by the Customer in conjunction with registration are stored and used in a secure manner and cannot be accessed or used by third parties. The Customer agrees to notify reMarkable immediately of any unauthorized use of the above information or any other breach of security. The Customer is the only authorised user of the registered account at the Cloud Service. 
    
    reMarkable has no obligation to monitor the Customer’s use of the Cloud Service in order to ensure compliance with the terms of this Subscription Agreement or applicable law or regulations. However, reMarkable reserves the right at all times to edit, refuse to post or to remove and delete any information or data, in whole or in part, if reMarkable reasonably suspects that there might be a breach of the Subscription Agreement or any applicable law or regulations.
    
    The Customer owns and is responsible for all data, information and material of any kind uploaded to the Cloud Service by the Customer, including personal data. Where applicable, the Customer is responsible for obtaining the appropriate authorizations for processing personal data. The Customer is also required to obtain the consent of the people involved where applicable. The Customer is fully responsible for ensuring that the data or information he or she uploads to the Cloud Service can be legally uploaded, that the data is legal and that the data does not violate third party rights, including but no limited to privacy rights, publishing rights, copyright, contractual rights, intellectual property rights or other rights.
    
    The Customer undertakes to indemnify reMarkable for any third party claims arising as a result of the Customer’s use of the Cloud Service in breach of the Subscription Agreement.
    

    11. TERMINATION FOR MATERIAL BREACH
    

    reMarkable may terminate this Subscription Agreement with immediate effect if the Customer is in material breach of any provisions of the Subscription Agreement. Material breach includes but is not limited to (i) use of the Cloud Service as part of any crime or illegal behaviour (including without limitation all kinds of fraud), (ii) use of the Cloud Service in a manner that may result in losses or the risk of loss for reMarkable or any third party, (iii) attempts by the Customer to amend the Cloud Service or to use any other software or hardware other than reMarkable’s software or hardware linked to the Cloud Service or (iv) payment default lasting more than 20 days, provided reMarkable has provided the Customer with at least one payment reminder (which may be sent by e-mail).
    
    The Customer shall be entitled to terminate the Subscription Agreement with immediate effect if reMarkable is in material breach of the Subscription Agreement.
    

    12. LIMITATION OF LIABILITY
    

    reMarkable shall only be liable for direct loss caused by reMarkable’s breach of the Subscription Agreement and shall not be liable for indirect loss, consequential, special, punitive or incidental damages arising from or related to the Customer's use or inability to use the Cloud Services. For the purposes of this agreement, indirect loss means loss of profits, loss of reputation, loss of data, and other losses which, in accordance with applicable law, are regarded as indirect losses.
    
    IN NO EVENT WILL THE AGGREGATE LIABILITY OF ANY OF REMARKABLE OR ITS AFFILIATES, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE, WHETHER ACTIVE, PASSIVE OR IMPUTED), PRODUCT LIABILITY, STRICT LIABILITY OR OTHER THEORY, ARISING OUT OF OR RELATING TO THIS SUBSCRIPTION AGREEMENT EXCEED THE GREATER OF (1) THE COMPENSATION PAID BY CUSTOMER, IF ANY, TO REMARKABLE FOR SUCH CLOUD SERVICE FOR THE 30 DAYS PRIOR TO THE DATE OF THE EVENT GIVING RISE TO LIABILITY OR (2) US$100. THE FOREGOING DISCLAIMER OF CERTAIN DAMAGES AND LIMITATION OF LIABILITY WILL APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.
    

    13. FORCE MAJEURE
    

    reMarkable shall not be responsible nor liable to the Customer for any failure or delay in performance due to circumstances beyond its reasonable control, including, without limitation, war, riot, embargoes, acts of civil or military authorities, fire, floods, accidents, service outages resulting from equipment and/or software failure and/or telecommunications failures, power failures, network failures, failures of third party service providers (including providers of internet services and telecommunications). The performance of this Subscription Agreement shall then be suspended for as long as any such event shall prevent the affected party from performing its obligations under this Subscription Agreement.
    

    14. INTELLECTUAL PROPERTY RIGHTS
    

    The Cloud Service and all associated copyrights, know-how, trade secrets, trademarks and other intellectual property rights belong to reMarkable and reMarkable’s suppliers. The Subscription Agreement does not imply any right for the Customer beyond the limited rights of use expressly granted in clause 3 above.
    

    15. USE OF THIRD PARTIES
    

    reMarkable may use sub-contractors to deliver the Cloud Service, including all support and maintenance services.
    

    16. AMENDMENTS
    

    reMarkable reserves the right to amend and change the terms of this Subscription Agreement by using reasonable efforts to notify Customer of changes, unless the change is due to a legal obligation which requires a notice period. Customer’s continued use of the Cloud Services will confirm Customer’s acceptance of such changes. reMarkable encourages Customer to frequently review this Subscription Agreement and any other applicable policies and guidelines to ensure Customer understands the terms and conditions that apply to Customer’s use of the Cloud Service. If Customer does not agree to the amended terms, policies or guidelines, Customer must stop using the Cloud Service.
    
    Notice shall be given by e-mail to the e-mail address registered in the Customer's profile, and shall be deemed given to the Customer on the day the e-mail is sent.
    

    17. NOTICES
    

    All notices pursuant to the Subscription Agreement shall be submitted via e-mail to support.business@remarkable.com. All notices to the Customer shall be sent to the e-mail address provided by the Customer in the order form (or subsequently updated e-mail address), and shall be deemed given to the Customer on the day the e-mail is sent.

    18. MISCELLANEOUS

    The Customer may not transfer or assign any or all of its rights or obligations under this Subscription Agreement.

    reMarkable may transfer or assign any or all of its rights and obligations under this Subscription Agreement to an i) affiliate, ii) a successor or iii) a third party together with the relevant business.

    If reMarkable fails to enforce any of its rights under the Subscription Agreement, this does not result in a waiver of any such rights.

    If any provision of this Subscription Agreement is found to be unenforceable, all other provisions shall remain unaffected.

    This Subscription Agreement and any document expressly referred to in it represent the entire agreement between the Customer and reMarkable in relation to the subject matter.

    19. APPLICABLE LAW AND DISPUTE RESOLUTION

    This Subscription Agreement shall be governed by and construed in accordance with the laws of Norway.

    Any dispute arising out of this Subscription Agreement shall be finally settled by arbitration pursuant to the Rules of the Arbitration and Dispute Resolution Institute of the Oslo Chamber of Commerce in force at any time. The rules for fast-track arbitration shall apply where the amount in dispute does not exceed NOK 2,000,000. The amount in dispute shall include the claims made in the request for arbitration and any counterclaims made in the response to the request for arbitration. The language of arbitration shall be English.

    20. CONTACT

    reMarkable AS
    Organization number 917 352 836
    Registered in the Register of Business Enterprises in Norway
    Address: Biermanns gate 6, 0473 Oslo, Norway
    E-mail: support.business@remarkable.com
    Phone no.: 0047 23 65 24 40

  • UK

     

    TERMS AND CONDITIONS – SUBSCRIPTION AGREEMENT

    reMarkable AS, a company incorporated in Norway, organization number 917 352 836 MVA, (“reMarkable”) has developed and sells paper tablets for reading, writing and sketching. The tablet is connected to a software and a cloud service which allows users to automatically and securely back up their work as well as synchronize their work between different devices (such as computers, mobile phones etc.). Customer must enter into subscription agreement in order to access the tablet’s cloud service (the “Subscription Agreement”).
    
    reMarkable’s cloud based platform “Cloud Service” enables the Customer to upload documents and data created on the tablet and synchronize their work between different devices (or equivalent service developed by reMarkable in the future which offers the Customer corresponding features and functions).
    
    References in the Subscription Agreement to “Customer” shall mean the entity or person stated as “user” in the online login portal available at reMarkable’s website www.remarkable.com.
    
    The Customer acknowledges to have read and understood the Subscription Agreement. The Subscription Agreement constitutes a binding agreement when the Customer has accepted the Subscription Agreement through the ordering process of the Cloud Service, subject to confirmation by reMarkable as mentioned in clause 1 below.
    

    1. DESCRIPTION OF THE SERVICE
    

    The Cloud Service and its features are described in further detail on reMarkable’s website.
    
    The Customer may order the Cloud Service using the ordering process on reMarkable’s website. All orders are subject to acceptance by reMarkable at its discretion.
    

    2. SUBSCRIPTION OPTIONS
    

    A standard subscription is provided free of charge on a trial basis upon the purchase of the reMarkable tablet.
    
    reMarkable may in the future offer a premium subscription, a  cloud service with additional features.

    Subscription is subject to a rolling subscription fee in addition to the price paid for the tablet. reMarkable reserves the right to change the subscription fees or applicable charges and to institute new charges and fees, upon thirty (30) days prior notice to the Customer (which may be sent by email). The Customer’s continued use of the Cloud Service after the end of the notice period of the changed subscription fee or charges or new charges or fees constitutes Customer’s consent to the new fees or the changed subscription fee or charges or new charges or fees.
    
    WHEN CUSTOMER REGISTERS FOR A PAID PREMIUM SUBSCRIPTION, CUSTOMER EXPRESSLY ACKNOWLEDGES AND AGREES THAT (A) REMARKABLE (OR OUR THIRD PARTY PAYMENT PROCESSOR) IS AUTHORIZED TO CHARGE CUSTOMER AT THE BEGINNING OF EVERY MONTH OR OTHER PERIODIC BASIS (AS SELECTED BY CUSTOMER VIA REMARKABLE`S WEBSITE) FOR CUSTOMER’S SUBSCRIPTION (IN ADDITION TO ANY APPLICABLE TAXES AND OTHER CHARGES) FOR AS LONG AS CUSTOMER’S SUBSCRIPTION CONTINUES, AND (B) CUSTOMER’S SUBSCRIPTION IS CONTINUOUS UNTIL CUSTOMER CANCELS IT OR REMARKABLE SUSPENDS OR STOPS PROVIDING ACCESS TO THE CLOUD SERVICES IN ACCORDANCE WITH THE SUBSCRIPTION AGREEMENT.
    

    3. SUBSCRIPTION LICENSE AND SUBSCRIPTION PERIOD
    

    The Customer is granted a limited, revocable, non-exclusive and non-transferable right to use the Cloud Service in accordance with the Subscription Agreement during the Subscription Period.
    
    The subscription period starts running from the moment the Customer creates a customer profile on reMarkable’s website and connect the reMarkable tablet to the Cloud Service.
    
    Unless otherwise specified in the ordering process, the subscription runs until terminated by either party in accordance with clause 4 below.
    

    4. TERMINATION OF THE SUBSCRIPTION AND DUTIES UPON TERMINATION
    

    4.1. Customer’s right to terminate

    The Customer may terminate the Subscription Agreement at any time and without justification through the customer profile on reMarkable’s website.

    For paid subscriptions, Customer may cancel its subscription at any time upon thirty (30) days’ prior notice by logging into Customer’s profile and following the instruction to cancel. Customer will be responsible for all charges (including applicable taxes and other charges) incurred with respect to fees processed prior to the cancellations of Customer’s paid rolling subscription. Customer will not receive a refund for any partial month or any renewal that occurs during the thirty (30) days’ notice period.

    From time to time, to the extent legally permitted, reMarkable may offer free or reduced rate promotional trials of certain paid premium subscriptions for specified periods of time without payment or for a reduced promotional price. If reMarkable offers Customer a free or promotional trial, the specific terms of the free or promotional trial will be provided in the marketing materials describing the particular trial, during the online registration process when the code for the trial is entered on the reMarkable operated websites.

    ONCE THE  PROMOTIONAL TRIAL ENDS, CUSTOMER AUTHORIZES REMARKABLE (OR OUR THIRD PARTY PAYMENT PROCESSOR) TO BEGIN CHARGING CUSTOMER’S DESIGNATED PAYMENT METHOD ON A RECURRING BASIS FOR CUSTOMER’S SUBSCRIPTION (PLUS ANY APPLICABLE TAXES AND OTHER CHARGES) FOR AS LONG AS THE SUBSCRIPTION CONTINUES, UNLESS CUSTOMER CANCELS THE SUBSCRIPTION PRIOR TO THE END OF THE FREE OR PROMOTIONAL TRIAL OR OTHERWISE CANCELS THE SUBSCRIPTION IN ACCORDANCE WITH THIS CLAUSE.

    4.2. reMarkable’s right to terminate

    The Subscription Agreement may be terminated by reMarkable with two month’s prior notice (current + two month) without stating any reason. reMarkable may terminate the Subscription Agreement with immediate effect in the event of material breach of any of Customer's obligation under this Subscription Agreement, cf. clause 11 below.

    4.3. Effects of termination

    Upon termination of the Subscription Agreement, whether by reMarkable or the Customer, the Customer will lose access to the Cloud Service. The Customer must ensure to download all data that the Customer wishes to retain from the Cloud Service before the subscription period expires or the Subscription Agreement is terminated.

    reMarkable provides a standard file format for such data export through the Cloud Service. If requested by the Customer after the termination of the Subscription Agreement, reMarkable may continue to store the data in the Cloud Service, pursuant to terms agreed between the parties for such storage.

    5. PAYMENT AND BILLING FOR SUBSCRIPTIONS

    When ordering a subscription and providing a payment method that reMarkable accepts, Customer represents and warrants that Customer is authorized to use the designated payment method and that Customer permits reMarkable (or our third party payment processor) to charge Customer’s payment method for the total amount of Customer’s Subscription or other purchase (including any applicable taxes and other charges). If the payment method cannot be verified, is invalid or is otherwise not acceptable, Customer’s order or subscription may be suspended or cancelled. Customer must resolve any problem reMarkable encounters in order to proceed with Customer’s order. In the event Customer wants to change or update payment information associated with Customer’s account, Customer can do so by logging into Customer’s account profile and editing the payment information. Customer acknowledges that the amount billed may vary due to promotional offers, changes to the subscription or changes in applicable taxes or other charges, and Customer authorizes reMarkable (or our third party payment processor) to charge Customer’s payment method for the corresponding amount.

    Unless otherwise stated by reMarkable, all prices are shown in U.S. dollars and applicable taxes and other charges, if any, are additional. Premium subscriptions and the Cloud Services are subject to availability and reMarkable reserves the right to impose any limits or reject part or all of an order, or discontinue offering certain subscriptions or services without prior notice, even if Customer has already placed an order.

    Customer is responsible for any sales duty or other governmental taxes or fees due with respect to Customer’s purchase of a subscription or other products. reMarkable will collect applicable sales tax if it determines that reMarkable has a duty to collect sales tax. reMarkable will present any taxes that it is required to collect at checkout, but note that actual taxes charged may be adjusted from the amount shown at checkout. Several factors may cause this, such as variances between processor programs and changes in tax rates.

    6. TECHNICAL REQUIREMENTS
    

    Information about the platform, hardware and software requirements ("Technical Requirements") for the Cloud Service is available on reMarkable’s website.
    
    The Technical Requirements may be updated by reMarkable without prior notice. reMarkable shall, however, notify the Customer at least 60 days in advance if reMarkable will stop supporting previously supported Technical Requirements.
    
    Amendments to Technical Requirements shall not affect the Customer’s use of the Cloud Service, but if the Customer fails to meet the Technical Requirements, subsequent updates and extensions to the service may become unavailable to the Customer.
    
    The Customer shall be responsible for obtaining and maintaining all hardware, software, third party services and other equipment needed for the access and use of the Cloud Service, and is responsible for all charges and expenses related thereto, including internet access. reMarkable reserves the right to cancel access to the Cloud Service in the event Customer’s failure to maintain and update own hardware or software should represent a security risk for reMarkable.

    7. SERVICE LEVELS AND PLANNED DOWNTIME

    The Cloud Service is provided “as is” and as a standardized service to anyone who has a valid subscription. A subscription gives the Customer a right to use the Cloud Service as is at all times, and the Customer’s use is not conditional or tied to a specific version or functionality. reMarkable shall not be responsible for ensuring that the service fits the purpose for which the Customer uses the Cloud Service. reMarkable reserves the right to make improvements, add, modify or remove functionality. reMarkable may, however, not remove functionality which in reMarkable’s view is to be regarded as key features of the Cloud Service.
    
    The Customer acknowledges that the Cloud Service will not always be completely free of errors and that the improvement of the Cloud Service is a continuous process. reMarkable may, from time to time, with or without prior notice, temporarily suspend the operation of any Cloud Services and/or the reMarkable website (in whole or in part) for repair or maintenance work or in order to update or upgrade any contents, features or functionality.

    The Customer is aware that successful use of the Cloud Service is dependent on equipment and factors that the Customer itself is responsible for (such as adequate internet connection) or which is outside of reMarkable’s control. reMarkable is not liable for any discontinuance or disruption of the operation of the Cloud Service caused by a default in any third party service or by the Customer’s own circumstances which is necessary to access the service, including errors in internet connections, browsers, operating systems or other third party software. Third party software and operating system updates etc. may influence the usability of the Cloud Service, and reMarkable has no responsibility in this regard. reMarkable will however always use reasonable efforts to accommodate and develop the Cloud Service on the basis of updates etc. relating to hardware and software supported by reMarkable in accordance with the Technical Requirements specified above.
    
    The Customer is responsible for backing up the content in the Cloud Service, and reMarkable encourages the Customer to do so in order to avoid loss of data. reMarkable shall under no circumstance be liable to the Customer for loss of data.

    REMARKABLE DOES NOT WARRANT THAT ANY CONTENT YOU MAY STORE OR ACCESS THROUGH THE SERVICE WILL NOT BE SUBJECT TO DAMAGE, CORRUPTION, LOSS, OR REMOVAL, OR THAT THE SERVICE WILL BE UNINTERUPTED, FREE FROM LOSS, CORRUPTION, ATTACK, VIRUSES, INTERFERENCE, HACKING, OR OTHER SECURITY INTRUSION, AND REMARKABLE SHALL NOT BE RESPONSIBLE FOR ANY CLAIMS OR LOSSES RELATING THERETO.

    EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, REMARKABLE AND ITS SUPPLIERS DISCLAIM ALL WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, RELABILITY, ACCURACY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OF THIRD PARTY RIGHTS OR QUIET ENJOYMENT, AND ANY WARRANTIES ARISING OUT OF ANY COURSE OF DEALING OR USAGE OF TRADE. 
    

    8. INDEMNIFICATION
    

    The Customer agrees to defend, indemnify and hold harmless reMarkable and our affiliates, independent contractors and service providers, and each of our respective directors, officers, employees and agents (collectively, “reMarkable Parties”) from and against all third-party claims, damages, costs, liabilities and expenses (including, but not limited to, reasonable attorneys’ fees) caused by, arising out of or related to (a) the Customer's purchase or use of, or inability to use, the Cloud Services; (b) the Customer's violation of this Subscription Agreement or any other applicable terms, policies, warnings or instructions provided by reMarkable or a third party in relation to the Cloud Service, (c) any personal data or other data or content related to Customer or other users which Customer provides, uploads or inputs into the Cloud Service, or (d) the Customer's violation of any applicable law or any rights of any third party related to the Customer's use of the Cloud Service.
    

    9. PERSONAL DATA
    

    reMarkable will process the personal data in accordance with reMarkable’s Privacy Protection Statement.
    
    For further information on reMarkable’s processing of personal data, including information about the Customer's rights as registered, please refer to reMarkable’s Privacy Protection Statement, which is available at www.reMarkable.com/legal/privacy-policy.

    Customers adhering to the GDPR must contact reMarkable, cf. clause 20, for a data processor agreement.  
    

    10. CUSTOMER’S USE OF THE CLOUD SERVICE AND INDEMNITY
    

    The Customer shall not use the Cloud Service in any way which violates any laws or regulations, infringes anyone’s rights or damages or interferes with the Cloud Service or any features on the Cloud Service.
    
    The Customer shall ensure that the Customer’s log-in details, passwords, and equivalent obtained by the Customer in conjunction with registration are stored and used in a secure manner and cannot be accessed or used by third parties. The Customer agrees to notify reMarkable immediately of any unauthorized use of the above information or any other breach of security. The Customer is the only authorised user of the registered account at the Cloud Service. 
    
    reMarkable has no obligation to monitor the Customer’s use of the Cloud Service in order to ensure compliance with the terms of this Subscription Agreement or applicable law or regulations. However, reMarkable reserves the right at all times to edit, refuse to post or to remove and delete any information or data, in whole or in part, if reMarkable reasonably suspects that there might be a breach of the Subscription Agreement or any applicable law or regulations.
    
    The Customer owns and is responsible for all data, information and material of any kind uploaded to the Cloud Service by the Customer, including personal data. Where applicable, the Customer is responsible for obtaining the appropriate authorizations for processing personal data. The Customer is also required to obtain the consent of the people involved where applicable. The Customer is fully responsible for ensuring that the data or information he or she uploads to the Cloud Service can be legally uploaded, that the data is legal and that the data does not violate third party rights, including but no limited to privacy rights, publishing rights, copyright, contractual rights, intellectual property rights or other rights.
    
    The Customer undertakes to indemnify reMarkable for any third party claims arising as a result of the Customer’s use of the Cloud Service in breach of the Subscription Agreement.
    

    11. TERMINATION FOR MATERIAL BREACH
    

    reMarkable may terminate this Subscription Agreement with immediate effect if the Customer is in material breach of any provisions of the Subscription Agreement. Material breach includes but is not limited to (i) use of the Cloud Service as part of any crime or illegal behaviour (including without limitation all kinds of fraud), (ii) use of the Cloud Service in a manner that may result in losses or the risk of loss for reMarkable or any third party, (iii) attempts by the Customer to amend the Cloud Service or to use any other software or hardware other than reMarkable’s software or hardware linked to the Cloud Service or (iv) payment default lasting more than 20 days, provided reMarkable has provided the Customer with at least one payment reminder (which may be sent by e-mail).
    
    The Customer shall be entitled to terminate the Subscription Agreement with immediate effect if reMarkable is in material breach of the Subscription Agreement.
    

    12. LIMITATION OF LIABILITY
    

    reMarkable shall only be liable for direct loss caused by reMarkable’s breach of the Subscription Agreement and shall not be liable for indirect loss, consequential, special, punitive or incidental damages arising from or related to the Customer's use or inability to use the Cloud Services. For the purposes of this agreement, indirect loss means loss of profits, loss of reputation, loss of data, and other losses which, in accordance with applicable law, are regarded as indirect losses.
    
    IN NO EVENT WILL THE AGGREGATE LIABILITY OF ANY OF REMARKABLE OR ITS AFFILIATES, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE, WHETHER ACTIVE, PASSIVE OR IMPUTED), PRODUCT LIABILITY, STRICT LIABILITY OR OTHER THEORY, ARISING OUT OF OR RELATING TO THIS SUBSCRIPTION AGREEMENT EXCEED THE GREATER OF (1) THE COMPENSATION PAID BY CUSTOMER, IF ANY, TO REMARKABLE FOR SUCH CLOUD SERVICE FOR THE 30 DAYS PRIOR TO THE DATE OF THE EVENT GIVING RISE TO LIABILITY OR (2) US$100. THE FOREGOING DISCLAIMER OF CERTAIN DAMAGES AND LIMITATION OF LIABILITY WILL APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.
    

    13. FORCE MAJEURE
    

    reMarkable shall not be responsible nor liable to the Customer for any failure or delay in performance due to circumstances beyond its reasonable control, including, without limitation, war, riot, embargoes, acts of civil or military authorities, fire, floods, accidents, service outages resulting from equipment and/or software failure and/or telecommunications failures, power failures, network failures, failures of third party service providers (including providers of internet services and telecommunications). The performance of this Subscription Agreement shall then be suspended for as long as any such event shall prevent the affected party from performing its obligations under this Subscription Agreement.
    

    14. INTELLECTUAL PROPERTY RIGHTS
    

    The Cloud Service and all associated copyrights, know-how, trade secrets, trademarks and other intellectual property rights belong to reMarkable and reMarkable’s suppliers. The Subscription Agreement does not imply any right for the Customer beyond the limited rights of use expressly granted in clause 3 above.
    

    15. USE OF THIRD PARTIES
    

    reMarkable may use sub-contractors to deliver the Cloud Service, including all support and maintenance services.
    

    16. AMENDMENTS
    

    reMarkable reserves the right to amend and change the terms of this Subscription Agreement by using reasonable efforts to notify Customer of changes, unless the change is due to a legal obligation which requires a notice period. Customer’s continued use of the Cloud Services will confirm Customer’s acceptance of such changes. reMarkable encourages Customer to frequently review this Subscription Agreement and any other applicable policies and guidelines to ensure Customer understands the terms and conditions that apply to Customer’s use of the Cloud Service. If Customer does not agree to the amended terms, policies or guidelines, Customer must stop using the Cloud Service.
    
    Notice shall be given by e-mail to the e-mail address registered in the Customer's profile, and shall be deemed given to the Customer on the day the e-mail is sent.
    

    17. NOTICES
    

    All notices pursuant to the Subscription Agreement shall be submitted via e-mail to support.business@remarkable.com. All notices to the Customer shall be sent to the e-mail address provided by the Customer in the order form (or subsequently updated e-mail address), and shall be deemed given to the Customer on the day the e-mail is sent.

    18. MISCELLANEOUS

    The Customer may not transfer or assign any or all of its rights or obligations under this Subscription Agreement.

    reMarkable may transfer or assign any or all of its rights and obligations under this Subscription Agreement to an i) affiliate, ii) a successor or iii) a third party together with the relevant business.

    If reMarkable fails to enforce any of its rights under the Subscription Agreement, this does not result in a waiver of any such rights.

    If any provision of this Subscription Agreement is found to be unenforceable, all other provisions shall remain unaffected.

    This Subscription Agreement and any document expressly referred to in it represent the entire agreement between the Customer and reMarkable in relation to the subject matter.

    19. APPLICABLE LAW AND DISPUTE RESOLUTION

    This Subscription Agreement shall be governed by and construed in accordance with the laws of Norway.

    Any dispute arising out of this Subscription Agreement shall be finally settled by arbitration pursuant to the Rules of the Arbitration and Dispute Resolution Institute of the Oslo Chamber of Commerce in force at any time. The rules for fast-track arbitration shall apply where the amount in dispute does not exceed NOK 2,000,000. The amount in dispute shall include the claims made in the request for arbitration and any counterclaims made in the response to the request for arbitration. The language of arbitration shall be English.

    20. CONTACT

    reMarkable AS
    Organization number 917 352 836
    Registered in the Register of Business Enterprises in Norway
    Address: Biermanns gate 6, 0473 Oslo, Norway
    E-mail: support.business@remarkable.com
    Phone no.: 0047 23 65 24 40

  • reMarkable's cookie policy

    What are cookies and why do we use them?

    Cookies are small pieces of information stored on your computer, tablet or smart phone when you visit nearly all websites. Most websites today need to collect a certain amount of basic information on its users for the website to work properly.

    We use cookies on our website to provide you with better functionality. The collected data are subject to statistical analysis to better understand our customers’ needs. The data are anonymized and cannot be used by reMarkable to identify you.

    Cookies are used to distinguish users, determine which browser is used, locate users to identify the relevant country store, identify which site led to our website, determine the number of visits to our website, when visits to our website occur, error logging, and how users navigate the website. We use cookies from reMarkable, Google Analytics, Google AdWords, Sleeknote, DoubleClick, Yotpo, Mention Me, Sentry, Adnx, Mookie1, Plista, Xaxis, Bing, Hubspot, Zendesk, LinkedIn, Pinterest, PayPal, Braintree, Hotjar, YouTube, Instagram, Stripe and Facebook Pixel on www.remarkable.com.

    On my.remarkable.com we use cookies from reMarkable, Google Analytics, Sentry and Auth0.

    How to disable cookies?

    Take note that completely disabling cookies may lead to less functionality of the websites you visit and, in this case, hinder you from buying the products and services provided on remarkable.com.

    Cookies can be disabled in the settings of your internet browser (e.g. Chrome, Safari, Firefox, Internet Explorer). Consult your browser’s Help page to disable cookies.

  • reMarkable's privacy policy

    This Privacy Policy provides information on how reMarkable AS processes personal data. The Data controller for the processing of personal data is reMarkable AS, a company established and registered in Norway with organization number 917 352 836, address: Biermanns gate 6, 0473 Oslo, Norway, email: privacy@remarkable.com. Internally responsible for following up Data Protection is CRM Responsible.
    
    reMarkable is established in Norway, and adheres to the General Data Protection Regulation (GDPR). reMarkable processes personal data relating to customers and other persons who have contacted reMarkable. The different types of personal data processed, as well as the purpose of the processing, legal basis and source are further described below.

    REMARKABLE’S CUSTOMERS AND USERS

    reMarkable processes the following data for the purpose of providing our customers with the products and services the customer has ordered, including entering into an agreement, placing a purchase, processing payment, delivering the product and the cloud service with its connected features. We also provide our customers and users with information relevant to the product and the cloud service (e.g. user manuals, software updates, etc.):

    • Contact and payment information: Name, e-mail address, phone number, credit card information or other payment information.
    • Device information: a reMarkable ID (e-mail address), IP-address, wi-fi password (stored locally on the customer’s device, and not otherwise transferred to or accessed by reMarkable). Storage of data, information and documents the customer uploads, enters into or generates in reMarkable’s cloud service.

    After a purchase, we store your order and service details to ensure that we can provide you with the rights you are granted in our terms and conditions.
    
    
    The legal basis for the processing is fulfilling an agreement to which the customer/user is party.

     

    The data is provided to reMarkable by the customer or user when purchasing a product or using a service from reMarkable, or subsequently provided or generated by the customer when using reMarkable’s cloud service. reMarkable ID is generated by reMarkable upon registration to the cloud service. If a customer does not wish to provide the necessary contact and payment information, the customer will be unable to purchase or use reMarkable’s products and services.

     

    MARKETING

    reMarkable processes the following personal data for the purpose of sending marketing to the customer as well as finding potential new customers based on similarities between the customer and the potential customer, using social media tools such as lookalike audience and similar:

    • Contact information: E-mail address

     

    The legal basis for the processing is consent from the data subject, which is voluntary to submit.

     

    The data is provided to reMarkable by the customer. The customer can choose to provide this information in the ordering process. If you have given a previous consent you now wish to withdraw, either choose the “unsubscribe” option provided in our marketing e-mails or contact reMarkable via privacy@remarkable.com.

     

     

    SUBSCRIBERS TO REMARKABLE’S NEWSLETTER

    reMarkable processes the following personal data for the purpose of providing subscribers with the newsletters the subscriptions comprise:

    • Contact information: E-mail address

     

    The legal basis for the processing is consent, which is voluntary to submit.

     

    The data is provided to reMarkable by the subscriber. The subscriber can at any time choose the “unsubscribe” option included in our newsletter should the subscriber no longer wish to be a recipient of the newsletter.

     

    CUSTOMERS AND OTHERS CONTACTING REMARKABLE’S SUPPORT SERVICE

    reMarkable has a support service on our web site which is open for everyone to use if they have questions about our products and services, both before and after purchase. reMarkable processes the following information for the purpose of answering any question or inquiry received by reMarkable’s support service:

    • Contact information: e-mail address
    • Any other requested and unrequested information sent to reMarkable in the inquiry

     

    The legal basis for the processing is fulfilling an agreement as requested by the inquirer.

     

    The data is provided to reMarkable by customer/sender.

    DISCLOSURE TO THIRD PARTIES

    reMarkable does not disclose the personal data to unauthorized third parties. Any transfer of personal data is in accordance with law.
     

    HOW LONG IS THE DATA STORED?

    reMarkable deletes or irreversibly anonymizes data as soon as the purpose of the processing is fulfilled or we are no longer required by law to store your data:

    reMarkable’s customers and users

    Data uploaded or generated by the customer when using reMarkable’s cloud service is deleted 3 months after the customer has deleted their account. The customer may delete data at any time through the cloud service.

    Name, contact information and order details are deleted when they are no longer necessary to fulfill the purpose of processing, and when they are no longer necessary to process in order to fulfil legal obligations or for reMarkable to be able to handle claims and complaints.
    
    Subscribers to reMarkable’s newsletter
    The personal data is deleted when the subscriber unsubscribes to reMarkable’s newsletter or when the newsletter is discontinued.

     

    Customer data relating to reMarkable’s cloud service is irreversibly anonymized, and thereafter used in anonymized and aggregated form for statistical purposes, as well as for improvement and development of reMarkable’s products and services. Anonymized data may also be used for other purposes. The legal basis for the anonymization is our legitimate interest and it is not overridden by your rights.

    
    YOUR RIGHTS

    reMarkable’s general obligation regarding information to the public is fulfilled by this privacy policy. Data subjects also have individual rights under the GDPR relating to:
    • Requesting information about the processing of personal data and access to the data
    • Rectification and deletion of inaccurate or incorrect data
    Restriction of processing
    • Objecting to processing
    • Data portability
    • Being forgotten

    
    Customers with a subscription to the cloud service may at any time rectify and/or delete personal data by logging into their user account. Persons who are registered or believe they are registered by reMarkable can contact reMarkable at by mail or e-mail for any use of their rights: reMarkable AS, Biermanns gate 6, 0473 Oslo, Norway or email at privacy@remarkable.com.

     

    COMPLAINTS

    If you are dissatisfied with reMarkable’s processing of personal data or have questions or inquiries concerning reMarkable’s processing of personal data, please write to reMarkable at Biermanns gate 6, 0473 Oslo, Norway or email us at privacy@remarkable.com. We are happy to assist. Data subjects may also file a complaint by contacting the Data Protection Authority in Norway or if the customer is resident elsewhere in Europe their local data protection authority.

     

  • reMarkable End User License Agreement

    You are receiving this document because you have downloaded and installed, or otherwise obtained, software (“Software”) from reMarkable AS, a company registered in Norway (reg.nr. 917 352 836) (“Licensor”).
    
    The Software is protected by copyright laws and international treaties. All intellectual property rights related to the Software are the property of the Licensor or its suppliers or licensors. This document is a license agreement governing your rights and obligations regarding usage of the Software (“Agreement”).
    
    Any variation to the terms of this Agreement shall only be valid if made in writing by the Licensor.
    
    

    Scope of license rights

    You are hereby granted a limited, non-exclusive, right to install and use the Software on an approved device.
    
    The Licensor may at any time terminate your rights under this license agreement in case of material breach of this license agreement.
    
    

    Restrictions on license rights

    You are not entitled to modify or distribute the Software.
    
    You are not allowed to remove, alter or destroy any proprietary, trademark or copyright markings or notices placed upon or contained with the Software.
    
    You shall not use Licensor’s name or trademarks without Licensor’s prior consent.
    
    

    Third party rights

    The Software may be distributed bundled with certain third party software. A separate document governing usage of such third party software may be obtained from the Licensor, and you shall at all times comply with conditions stated therein.
    
    

    Disclaimer of warranties and limitation of liability

    YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT USE OF THE SOFTWARE IS AT YOUR OWN RISK AND THAT THE SOFTWARE IS PROVIDED "AS IS" WITHOUT ANY WARRANTIES OR CONDITIONS WHATSOEVER. REMARKABLE AS OR ITS SUPPLIERS DO NOT WARRANT THAT THE FUNCTIONS OF THE SOFTWARE WILL MEET YOUR REQUIREMENTS OR THAT THE OPERATION OF THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR FREE. YOU ASSUME RESPONSIBILITY FOR SELECTING THE SOFTWARE TO ACHIEVE YOUR INTENDED RESULTS, AND FOR THE USE AND THE RESULTS OBTAINED FROM THE SOFTWARE.
    
    REMARKABLE AS AND ITS SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES RELATED TO NON-INFRINGEMENT, LACK OF VIRUSES, ACCURACY OR COMPLETENESS OF RESPONSES OR RESULTS, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
    
    IN NO EVENT SHALL REMARKABLE AS OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OR FOR ANY DAMAGES WHATSOEVER (INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, PERSONAL INJURY, LOSS OF PRIVACY OR OTHER PECUNIARY OR OTHER LOSS WHATSOEVER) ARISING OUT OF USE OR INABILITY TO USE THE SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
    
    REGARDLESS OF THE FORM OF ACTION, REMARKABLE AS AND ITS SUPPLIERS AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT SHALL NOT EXCEED THE TOTAL AMOUNT PAYABLE BY YOU UNDER THIS AGREEMENT. THE FOREGOING LIMITATIONS, EXCLUSIONS AND DISCLAIMERS SHALL APPLY TO THE MAXIMUM EXTENT ALLOWED BY APPLICABLE LAW.
    
    

    Dispute resolution and legal venue

    This Agreement shall be governed by Norwegian law.
    
    Any and all disputes arising out of the rights and obligations in this Agreement shall be submitted to ordinary court proceedings. You accept the Oslo City Court as the exclusive legal venue under this Agreement.
    
    

    Contact information

    reMarkable AS
    Biermanns gate 6
    0473, Oslo
    Norge
    remarkable.com/contact

• Release log
  • Release notes overview

    Software Releases

    Release 2.0

    Rollout begun November 2019

    • New user interface
    • Improved Sharing
    • Gestures

    Release 1.8

    Released in August 2019.

    • Improved writing experience
    • A better reading experience
    • Better syncing
    • An improved setup experience for new customers
    • Blog post 1.8
      
      

    Release 1.7

    Released in April and July 2019.

    • Add pages
    • Move and reorder pages
    • Duplicate pages
    • The battery percentage is back
    • Improved onboarding text
    • Various bug fixes and improvements
    • Blog post 1.7

     

    Release 1.6

    Released on October 27th, 2018.

    • Conversion from handwriting to typed text (in the cloud)
    • Improved PDF export, beta SVG export
    • Revamped layer menu
    • E-book text parameters reset button (+under the hood improvements)
    • Blog post 1.6
      
      

    Release 1.5.2

    Minor fix reintroducing the functionality for sending content by email for some customers. 
    
    

    Release 1.5.1

    Released on September 17th, 2018. 

    • Remember wifi and airplane mode settings across restarts
    • Remember tool selection in documents
    • Fix bug causing traces to be left when using the eraser or the moving tool
    • Fix the problem where the passcode screen in some cases would set an extended lockout time
    • Blog post 1.5.1 
      

    Release 1.5

    Released on July 6th, 2018. 

    • Table of contents for ebooks and pdf documents
    • Search in ebooks and documents
    • Improved button recognition
    • Release notes on the device
    • Blog post 1.5
      

    Release 1.4

    Released on June 18th, 2018. 

    • Flight mode
    • Factory reset
    • Improved template selection
    • Improved passcode interface
    • Blog post 1.4
      

     

    Release 1.3

    Released on May 22nd, 2018. It mainly features improvements to the battery management.

    • Blog Post 1.3
      

    Release 1.1

    The first major update released on January 16th, 2018.

    • Improved power management (new sleep modes)
    • Removal of the battery percentage indicator
    • Last writing tool remembered
    • Improved WiFi settings
    • Some stability improvements
    • Blog Post 1.1

     

    Release 1.0

    The original release. The first reMarkable Tablets were shipped with this version.

     

    Read more:

    • Updating to the latest version
  • 2.0

    New user interface and gestures

    Staying true to our vision, our brand-new user interface is designed to help you focus and stay organized.

    Even though the interface has changed, all your beloved notebooks, PDFs, and ebooks are still right where they should be. You’ll experience a less intrusive toolbar that won’t get in the way when working within documents.

    All the great tools are still here, with the perfect balance between creation and functionality – so you can work free from distraction.

     

    Home screen

    The home screen is now optimized for an improved overview and a cleaner look, making it easier to find your files. You can still filter by document type using the new menu button. 

    The notification bar now appears more discreetly, at the bottom of the screen.

    

     

    Writing, drawing, and reading

    In documents, like on the home screen, we gave you more space to work with. You have all the same tools and functions as before, neatly grouped in the toolbar.

    

     

    Sharing 

    Sharing your work

    In this release, we’ve added more options when sharing documents or selected pages. Here are the highlights:

    • You can now send documents and pages to multiple recipients. 
    • There are now more editing options before sharing. You can add a message, give your document a new name, or send as PNG, SVG, or PDF.
    • You can also easily edit selected pages or change document format without starting over.

    

     

    Gestures

    Navigating within documents

    You can now navigate within your documents by swiping.

    These are our new gestures:

    • Swipe left to go to the next page, or to add a new page if you are on the last page of your notebook.

    

    • Swipe right to go to the previous page.

    

     

    Long press 

    We’ve replaced the three-dot menu with a long press gesture throughout the user interface. To share or edit a folder, document, page, or notebook, simply hold your marker or finger on it, and the menu will appear.

    

     

    You can select additional files, folders, or pages by simply tapping them.

    

  • 1.8

    Improved Functionality
    

    Improved writing experience
    This update brings a new realism to our pens and brushes, giving you a natural feel and more dynamic control. Writing, drawing and doodling is now more precise and better than ever.
    
    Here are some key features:

     

    

     

    A better reading experience

    We’ve made some significant improvements in how ebooks are displayed. In short, your documents will look better and load faster while giving you a better reading experience.

    This is particularly evident in ebooks with custom text settings and images. Note that you might not see the improvements before you change the text settings or re-import your ebook.

     

    Better syncing

    To make syncing work effortlessly, we’ve improved how your reMarkable synchronizes documents. In the event of a sync failure, you now have the option to force sync your documents. We’ve also added a progress bar while syncing and exporting files. There is also a visible cloud connection status so you know when you are connected.

    

    
    In the unfortunate event that you are unable to sync your documents, there is now a «check sync» option in the settings menu, which will help you diagnose any sync issues.

     

    

     

    An improved setup experience for new customers

    We want all our new customers to get started using their reMarkable right away. An improved set-up process for new customers ensures a quick and effortless set-up. You can now test the writing experience immediately, connect to Wi-Fi, and select your preferred handwriting conversion language.

     

    In addition to all these new features, we've improved performance and stability across our operating system.

    Read more:

    • Updating to the latest version 
  • 1.7

     

    New Functionality

    You now have a lot more flexibility with individual pages in your notebooks. You can move pages from one notebook to another, duplicate pages to preserve content, and insert a new page in the middle of a notebook.

    To get started, go to the “Page Overview” button in the top right menu of any notebook (the icon with the four squares), then tap the three-dot menu on the page you would like to manage. You’ll find three new icons at the top of your screen: “Add page”, “Move”, and “Duplicate”.

    Add pages
    To insert a page into a notebook, simply tap the “Add page” icon. A new page will appear immediately after the page you chose.

    Move and reorder pages
    Tapping on the “Move” icon will allow you to either move pages within a notebook, or from one notebook to another.

    • To move a page within a notebook, simply choose the area you would like to place the page, then tap either “Place before” or “Place after” at the top of your screen.
    • To move a page from one notebook to another, select the “Move out” icon, then choose whether you would like to move it to a new or existing notebook. You can then choose where you would like to place the page. If you don’t choose an exact location, the page will be placed at the end of the new notebook.

     

    Duplicate pages
    To make a copy of a page, just tap the “Duplicate” icon. An exact copy will appear immediately after the page you chose in the notebook.

     

    Improved Functionality

    Battery percentage is back
    You may find that we’ve reintroduced the battery percentage to your device. We’ve taken the time to fine-tune the percentage to be much more accurate than in previous releases. You can turn the battery percentage on and off in your device settings.

    Improved onboarding text
    We’ve updated our new user onboarding text to be a more clear, intuitive experience. Should you need a refresher, you’ll find a new device tutorial available in your device settings. You can also now reset tooltips as though you were using your device for the first time.

    Various bug fixes and improvements

     

    Read more:

    • Updating to the latest version
  • 1.6 - Mobile and Desktop

    Desktop

    New functionality

    Drag and drop documents

    Drag and drop is now possible when using the desktop application. You can move your imported documents within the app by simply dragging them into and out of folders.

     You can also import documents from outside of the app into a specific folder:

    1. Open the folder where you would like to import a document.
    2. Drag and drop the document into the open folder.

    If you’d prefer not to drag and drop the document, simply open the folder as above, then choose “import” within the desktop app.
    
    

     

    Improved functionalities:

    Refined PDF exports

    We revamped the way your reMarkable handles PDF exports with our 1.6 reMarkable device update. We’ve now expanded that functionality to the desktop interface.

    You’ll find quite a few improvements when handling or exporting PDFs from your desktop:

    • In most cases the size of exported documents have been significantly reduced.
    • Imported PDFs and Ebooks now retain the original quality after export.
    • The quality and accuracy of exported drawings, annotations and handwritten text has been significantly increased.
    • Document background templates are now using true scalable vector graphics (SVG) for improved visual clarity.

     

    Better navigation

    We’ve made a few tweaks to help you quickly find what you need. With this update, your overall desktop navigation experience is more like the one you have with your reMarkable.

     

    Various bug fixes and improvements

     

    Mobile

    New functionality:

    Share documents directly from your phone to your favorite app

    You can now share your documents directly from your mobile device. Choose among your favorite apps to share your documents, such as email, Drive, Dropbox, OneDrive, or Slack.

    

    
    Improved functionality:

    A smoother mobile experience

    As with our desktop app, we’ve cleaned up our mobile interface. We think you’ll find your new mobile reMarkable experience to be smooth, friendly, and intuitive. Should you use the reMarkable app on your iPad, the interface will now scale to fit your screen.

     

    Various bug fixes and improvements

     Read more:

    • Updating to the latest version
  • 1.6

    New Functionality

    Handwriting conversion
    We are proud and excited to announce that conversion of handwriting to typed text is now
    available on your reMarkable paper tablet. This is our first step into this magic functionality,
    one that we will continue to improve in the coming releases.

    There are three important things you need to know:

    1. We only convert handwritten notes in Notebooks at the moment, not in PDFs or Ebooks.
    2. You need to be connected to a WiFi network and logged in to a reMarkable account. The conversion takes place in the cloud (only takes a few seconds) so you need to be connected to do so. If you don’t already have one, you can create a reMarkable account here.
    3. In this first version you can edit and share your converted notes via email (see below) but they will not be stored on the device. More functionality will be coming in the future so you can do more with your typed notes. 

    
    How to convert your notes to typed text:

    When you tap the Convert to text button your handwritten notes are sent to the cloud, where a well trained AI interprets and converts each letter, word and sentence into standardised typed text.
    You will then be shown the converted notes so you can edit and share then via email (see below).

    It’s also worth noting that writing at an angle or non-horizontally won’t work, nor do symbols (such as mathematical symbols and diagrams) but several forms of bullet points are recognised…and some smiley faces too. 

    

     

    Convert in your language
    For the best results you can specify which language your notes are written in through the Settings page. We currently support 33 languages. To specify your language, go to the Settings page where you will find the language selection option in the Handwriting Conversion Settings page.

     

     

    Convert multiple pages at once
    If you you want to convert more than one page at a time, you can do this by tapping the Select pages button on the top right corner of the Action bar when your first page of conversion is done. You can also select multiple pages in the Page overview and tap the Convert to text button to make a conversion. 

    

     

    How to Edit your notes before sharing them:
    Once your handwritten notes are converted to typed text they are now in a form where you can easily edit and share them with others. If you edit this text, your handwritten notes are not affected. To edit the text - simply tap the word or letter you want to edit and then use the keyboard to make the changes you want before sharing.  

     

     

    Edit your notes as they convert
    It can take more time to convert multiple pages (obviously), so we have made the text editable as soon as it is converted, and while the other pages are still being converted. If you are converting many pages, you can scroll up and down with your marker or finger, or use the left and right physical buttons. 

    

     

    How to share your converted notes:
    Once you’re satisfied with your newly converted notes you can share them by email to others or just to yourself! In the top menu bar, you will see the Share button which you may have used previously in your reMarkable. This will take you to the email sharing feature where you can input the recipient.

    At this time the converted text document will be sent as the body text in the email itself (rather than as an attachment) so it’s easy to take the text from the email and paste it if needed elsewhere. We will look at expanding the email capabilities in the future. 

    

     

    Improved PDF export
    The way your reMarkable handles PDFs has been revamped in this latest update, improving export in the following ways:

    – Imported PDFs and Ebooks now retain the original quality after export.

    – Document background templates are now using true scalable vector graphics for improved visual clarity.

    – The quality and accuracy of exported drawings, annotations and handwritten text has been significantly increased.

    – In most cases the size of exported documents have been significantly reduced.

    

    
    Export to SVG format (beta)
    Export any document as an SVG file for high quality, scalable images that are easier to showcase and edit on other devices. 

    

    New Layers menu
    A new three-dot menu next to each layer in the Layers tool on the sidebar allows you to quickly rename, edit and reorder your layers. Helping you add more organisation, dimension and creativity to your work. 

    

    Ebook text reset button
    Easily switch back to the original text settings of your ebook, using the new reset button, after you have adjusted them for your reading preferences. 

    We’ve also brought you a ton of under-the-hood improvements for a faster and smoother experience. 

     

     

     

    Read more:

    • Updating to the latest version
• Purchasing a reMarkable
  • Price

    For the price of a standard reMarkable in your individual country, see the reMarkable webshop. The box includes a reMarkable paper tablet and Marker, 10 Marker tips, and a USB cable.

    

    Prices for the Folio, Marker, and Marker tips can also be found in the reMarkable store. See Accepted Forms of Payment for an overview of the available payment options. reMarkable does currently not offer student discounts.

    Order the reMarkable in our Store. 

    What´s in the box? 

    The reMarkable box includes a reMarkable paper tablet, a Marker, 10 Marker tips and a USB cable.

     Read more:

    Which payment methods can I use?
    What is your return policy?
    What is your warranty policy?

     

  • Where to order a reMarkable

    The reMarkable is available in our web store.

    We offer a 30-day trial period when you purchase a reMarkable paper tablet through our web shop. This allows you to try the reMarkable and experience its unique features. If you don't want to keep it, you can return the reMarkable within 30 days from the day of purchase for a full refund, no strings attached. 

    For Hong Kong customers and refurbished orders, other policies apply. Please see our terms and conditions for details.

    Order the reMarkable here. 

     

    Read more:

    What is the price of the reMarkable?

    What is your warranty policy?

    Return policy

    Accepted forms of payment

    Countries we ship to

  • Accepted forms of payment

    We offer these payment options:

    • Visa
    • Mastercard
    • American Express
    • Klarna*
    • PayPal
      
    • SOFORT*
    • Google Pay
      
    • Apple Pay
      
    • Microsoft Pay
    • iDEAL (available for customers in the Netherlands)
      
    • AliPay (available for customers in Hong Kong)
    • Affirm (available for customers in the US)
    • EPS (available for customers in Austria)
    • Bancontact (available for customers in Belgium)

    *Klarna is currently offered in the following countries:

    • Finland
    • Germany
    • Norway
      

    *SOFORT is currently offered in the following countries:
    

    • Germany
    • Austria
      
    • Spain
    • Italy
    • Belgium
    • The Netherlands

     

    Note Your credit card will be charged immediately after the order is placed, for the full amount due.

  • Import taxes, duties, and VAT

     

    International Taxes and Fees

    All purchases made in the reMarkable store include all taxes, VAT and fees. Please refer to our Terms and Conditions for further details.
    

     

    How we handle VAT

    When purchasing through our web store we have included all taxes and duties in the total price. This covers both the import duties and VAT. Since Norway is not a member of the EU, this is treated as an importation of goods, which entails that VAT is applied upon importation for the country in question. You are not charged a Norwegian VAT.

    As our web store is our B2C channel we handle VAT for the customer and collect this upon purchase. The sales documentation we provide upon purchase can then be used to deduct the VAT with your national tax authorities.

    You should not need to pay any additional fees upon receiving your order. If your shipment somehow are added an extra fee, please use your order confirmation email as proof of paid VAT/import duties to resolve the issue or contact our support team. 

    Read more:

    I want to add a billing address

    Accepted forms of payment

  • Shipping cost

    Shipping costs for the reMarkable paper tablet are included in the price. The shipping method may vary depending on your shipment address, country, and region.

    For individual orders of Marker tips and USB Cables within the US, we offer Hong Kong E Express, with a shipping cost of $9.

     

    Read more:

    What is the price of the reMarkable?

    What is your warranty policy?

    Accepted forms of payment 

    Countries we ship to

  • Delivery schedule

    Shipping costs for the reMarkable paper tablet are included in the price. The shipping method may vary depending on your shipment address, country, and region. 

    Express shipping is available for the reMarkable and all accessories. The estimated shipping time is as follows: 

     

    1 - 2 business days: Hong Kong 

    2 - 5 business days: Bulgaria, Canary Islands, Greece, Malta, Romania, Slovakia, Sweden, Australia, Austria, Belgium, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein

    2 -3 business days: Lithuania, Luxembourg, Netherlands, New Zealand, Norway, Poland, Portugal, Slovenia, Spain, Switzerland, UK, US 

     

    Delivery process

    You will receive an email from DHL within 24-48 hours of placing an order. This email contains the tracking information for your order. Should you need to change your shipping address, you can do so through a link in the email from DHL. 

    Here is how you can track your order:

    • Allow 24 - 48 hours after you placed your order.
    • Your tracking information will be sent to you by email.
    • Be sure to check your spam folder.
    • See your tracking information for delivery details. 
    • Track your order at DHL / DPEX / Aftership / TrackingMore with the tracking number from the email.

     

    Important information when paying with PayPal

    Please make sure that you submit the correct shipping details for your order. When placing an order with PayPal as a payment method, the address you have in your personal Paypal account will automatically appear as your address for this order, the address cannot be changed in the checkout process.

    Because of this, it's important that you have your correct address in your personal Paypal account before you place your order. If you can see in your order summary after you have made your purchase that the address is wrong, please follow the step below.

     

    Changing delivery preferences

    Should you need to change your shipping address, you can do so through a link you will find in the email from DHL. Note that you can only change your address to another address in the same country. If you need to change your address to a different country, please get in touch with DHL and tell them to ship the order back to us. Once your tracking shows "returned to shipper", please contact our customer support team and we will refund you the amount you paid, or place a new order for you to your correct address.

    If your order is shipped with Post NL, Canada Post, Hong Kong expresses shipping or DPEX, please get in touch with your courier to make the address change as we don't have the possibility to change your address once it's shipped. 

    Read more:

    Accepted Forms of Payment

    reMarkable for business

     

     

  • Countries we ship to

    The reMarkable paper tablet is available in the following countries:

    • Australia
    • Austria
    • Belgium
    • Bulgaria
    • Canada
    • Croatia
    • Cyprus
    • Czech republic
    • Denmark
    • Estonia
    • Finland
    • France
    • Germany
    • Greece
    • Hong Kong
    • Hungary
    • Iceland
    • Ireland
    • Italy
    • Latvia
    • Liechtenstein
    • Lithuania
    • Luxembourg
    • Malta
    • Netherlands
    • New Zealand
    • Norway
    • Poland
    • Portugal
    • Romania
    • Slovakia
    • Slovenia
    • Spain
    • Sweden
    • Switzerland
    • UK
    • US

     

    The reMarkable paper tablet and accessories are available for sale in our Store and on Amazon.

     

    Shipping cost: 

    Shipping costs for the reMarkable paper tablet are included in the price. The shipping method may vary depending on your shipment address, country, and region.

    Shipping costs are not included for purchases only containing accessories.

     

    Read more:

    What is the price of the reMarkable?

    What is your warranty policy?

    Accepted forms of payment

  • Receipts and invoice

    After placing an order in our webshop you will receive an order confirmation email that will function as your receipt. Your sales documentation will also be attached, where you'll see your invoice showing the total price including and excluding VAT.

    If you haven't received the above email within two hours, check your spam folder. If the email still hasn't arrived please contact our support team for help. 

    Read more:

    How we handle VAT

    I want to add a billing address

  • Adding a billing address

    When placing an order in the web shop, make sure that the box "Billing address same as shipping" is unchecked. This option is found under "2. Shipping and billing address" in the checkout process.

     

     

     

    Read more:

    How we handle VAT

  • Cancellation

    The reMarkable paper tablet is shipped with express shipping, which means that orders cannot be canceled before shipment. To cancel your order, please follow one of the steps below:
    

    1. Refuse delivery:  

    1. Upon delivery, inform DHL that you do not wish to receive the order and that the parcel needs to be returned to the sender.
    2. Once DHL is informed, and your tracking status shows "returned to shipper", please contact our customer service team for us to be able to refund you the amount you paid. 
       
       

    2. You want to cancell your order because you're not at your provided address: 

    1. Get in touch with DHL and tell them to ship the order back to us. 
    2. Once your tracking shows "returned to shipper", please contact our customer service team 
       for us to be able refund you the amount you paid. 

     

    If you receive your order, please follow the return process in order to receive a refund.

    Please see our Terms and Conditions for details. 

     

    Read more:

    Return policy

    How to return

    Issues with returning

  • Discounts

    reMarkable does currently not offer student discounts.

    Sign up to our newsletter for updates on promotions and news from reMarkable.

     

    Read more:

    • Referral Program
    • Accepted forms of payment
  • Referral

    The referral program ended on the 11th of April 2019.

    If you have received a referral code via email, this is unfortunately no longer valid.

    Prior to ending our referral program, we sent an email to all customers who had signed up for the program with information that it would end on the 11th of April 2019.

    You can read the Terms and Conditions for the referral program here.

     

  • reMarkable for business

    For more information about reMarkable for business, you can visit our business site here.

     

• Setting up my reMarkable
  • Set up your reMarkable

    Warning

    To avoid damage or injuries read important safety and handling information before using your reMarkable.

     

    What you need to get started

    • A reMarkable paper tablet.
    • Micro USB cable and USB power adapter. 
    • A smartphone or computer.
    • Access to a wireless network.

     

    How to set up your reMarkable 

     

    Step by step

    Turn on your reMarkable and follow its setup assistant. The setup consists of a few simple steps that will get your reMarkable ready to go. The device arrives partially charged and doesn't need to be charged before setting up.

    1. Tap Press to get started.
       
       
       
       
       
    2. Connect to Wi-Fi by choosing an available Wi-Fi network. If necessary, enter a Wi-Fi password. You are connected when there is a white dot next to the selected Wi-Fi network. Once connected to Wi-Fi, tap next.
       
       
       Choose your network.
       
       
       
       Type password.
       
       
       
       Success!
       
       Note: You can choose to skip this step and connect to Wi-Fi from Settings later. This is not recommended, as your reMarkable will not be connected to the reMarkable cloud and your files will not be synced. Wi-Fi is also necessary to get the latest updates for your reMarkable.
       
       
       
       After you have connected to Wi-Fi you will be taken to the above screen. Tap to continue.
       
       
       
    3. Connect your reMarkable to the reMarkable cloud to be able to seamlessly transfer documents and ebooks to your paper tablet. The reMarkable cloud also allows you to access your content from the mobile and desktop applications.  
       
       
       Tap the button to connect your device to the cloud.
       
       
       
       Go to my.remarkable.com on a mobile or desktop device.
       
       
       
    4. Log in to my.remarkable.com from a mobile or desktop device and create a reMarkable account in order to connect to the reMarkable cloud. Once logged in, tap Get code for your reMarkable device. Note that the one-time code is only valid for five minutes. 

       Create a reMarkable account

       • Go to my.remarkable.com
       • Click sign up to create a new account. Choose whether you want to sign up with a Facebook or Google account, or up by using your email. The latter will initiate an email verification process.
       • Check your email account and follow the described steps to verify your email.
       • Click sign up. You now have a reMarkable account. Use this to connect your reMarkable and apps to your reMarkable account.

       Note: If you choose to sign up with your email address, you have to confirm your account with the link received via email before you can proceed. 

       
       Sign up with Facebook, Google, or your email address.
       
       
       
       You're in! Tap 'Get code' to connect your device.
       
       
       
    5. Enter the one-time code on your reMarkable paper tablet, and tap Go.
       
       
       Input the eight character code to your reMarkable
       
       
       
    6. Your reMarkable is now connected to the cloud!
       
       
       When connected, the device will be marked with a check mark in the browser.
       
       
       
       Success! You are connected. 
       
       
       
    7. Tap Continue and choose between right-handed or left-handed mode. This can be changed later in Accessibility Settings.
       
       
       Choose between right-handed and left-handed mode, then tap Finish.

    After setting up, feel free to check if there are any software updates waiting for you. 

     

     

    Read more

    • How to download and set up the desktop application
    • How to download and set up the mobile application
    • How to update your reMarkable
  • Connecting to the reMarkable cloud

    The reMarkable cloud is a cloud service you can use to sync all your files. The cloud stores up to 8 GB of data, which is the same amount you can store on your device. The reMarkable cloud service is included in the price of the reMarkable paper tablet.

    You connect your paper tablet to the reMarkable cloud by setting up a reMarkable account. By connecting to the cloud you can access your files in the mobile and desktop application, and import files to your reMarkable. All changes on any platform are instantly synchronized when you're connected to Wi-Fi.

     

    Create a reMarkable account

    1. Go to my.remarkable.com
    2. Click sign up to create a new account. Choose whether you want to sign up with a Facebook or Google account, or up by using your email. The latter will initiate an email verification process.
    3. Check your email account and follow the steps to verify your email.
    4. Click sign up. You now have a reMarkable account and can connect your paper tablet, as well as the reMarkable desktop and mobile apps. 

    Note: If you choose to sign up with your email address, you have to confirm your account with the link received via email before you can proceed. 

    If you get the message "Wrong email or password.", i.e.:

    

    Make sure that you're using the correct email address and password to log in. Keep in mind that even though some email services, such as Gmail, ignore certain characters like dots and plusses, it's important to write the email address exactly as you wrote it when signing up.

    If you are certain you're using the correct email address, you can click the "Don't remember your password?" link, and reset your password:

    

    Simply specify your email address and click send email. An email with instructions on how to reset your password will be sent. 

    If you do not receive the email, please check your spam and trash folders, to make sure it has not been filtered as spam. If you have not received the email, that is an indicator that you either used a different email address when signing up, or actually used Facebook or Google for authentication.

     

    Without syncing to the cloud

    Our cloud service is a service we provide to our customers. You are more than welcome to use your reMarkable offline and store your documents in local storage if you prefer. 

     

    Security

    The reMarkable cloud service is hosted on Google's Cloud Platform. The reMarkable cloud is secured with Google’s encryption at rest, trusted boot, and physical security. All data is also encrypted on rest and on transfer.

    For more information about our privacy policy, please read our Terms and conditions - Cloud Subscription.

     

    Read more:

    • Device Sync
    • Help connecting to a Wi-Fi network
    • Importing files

     

  • Mobile app

    The reMarkable mobile application enables you to view, organize and import files to reMarkable.
    Log in with your reMarkable account to connect to the reMarkable cloud and enable your files to be synced across your devices when connected to Wi-Fi.

    The mobile app "The reMarkable Companion" is available in the App Store and Google Play.
    
    Note If you don't find your files, make sure you've logged in using the same method and credentials

     

    Setup

    1. Download the app “The reMarkable Companion” from the App Store or Google Play.
    2. Open the app and click Get a one-time code to connect to your reMarkable account. You will be redirected to a browser window where you need to log into your reMarkable account.
    3. Enter the one-time code on your mobile app and tap Log in.

    Note that you must first be connected to a reMarkable device to be able to connect to the mobile app.

     

    Organize your files

    The mobile app enables you to organize your files and folders, as well as to copy, move, bookmark and delete files on your mobile. Tap the specific menu on a file or a folder and select one of the options in the side menu.

     

    Import files

    Import through the mobile app to get documents and ebooks onto your device. Once imported, your files will be synced across your connected devices.

    The reMarkable does not support DRM-protected files. Make sure that the files you want to import are not DRM-protected. The reMarkable supports PDF and EPUB file formats. Any other file types are currently not compatible.

     

    Import on iPhone

    1. Open a PDF or ePUB-file.
    2. Tap the share icon in the Apple-menu.
    3. Choose Import with reMarkable.
       
       

     

     

    Note If you experience issues with using the reMarkable mobile app on iOS 12, please try to disable the speak screen function on the phone. 

    Here is how you can disable speak screen: 

    1. Open Settings
    2. Select General
    3. Select Accessibility
    4. Select Speech
    5. Disable Speak Screen

     If you're still having issues with the mobile app, please contact our customer support. 

     

    Import on Android 

    Files can be imported to the Android app either by import in-app or by sharing a file to the app. See below:

     

    Import in-app:
    
    

    Import in-app Tap Import files in the main menu. Choose among your downloaded PDFs and ePUB-files. Tap Accept to agree to give the app access to your files.

     

    Share from file

    1. Open a PDF or ePUB-file.
    2. Tap the Share icon.
    3. Choose Import with reMarkable.

     

    Read more:

    • How to connect your device to your account
    • How do I connect to the reMarkable cloud?
    • How do I use the reMarkable desktop app?

     

  • Desktop app

    The reMarkable desktop application enables you to view, LiveView, organize, import, and download files.

    Once you have set up the desktop and/or mobile application your device is connected to the reMarkable cloud. All your notebooks, documents and ebooks will be synced across your devices when connected to a Wi-Fi.

    The desktop app supports the following versions:

    • Windows 7 and newer
    • MacOS 10.12 and newer

     

    Setup

    1. Go to my.remarkable.com and log into your account.
    2. Download the desktop app.
    3. Open the application and click Get a one-time code to connect to your reMarkable account. You will be redirected to a browser window to receive a one-time code.
    4. Enter the one-time code on your desktop app and click Log in.
    5. You are now set up!

    Note that you must first connect to a reMarkable device before connecting to the desktop app. 

     

    
     

    Download and connect your devices 

     

    

    Generate a one-time code

     

    Organize your files

    The desktop app enables you to organize your files and folders, as well as to copy, move, bookmark and delete files. Tap the specific menu on a file or a folder, and select one of the options in the side menu, or use drag and drop to move your files.

     

    Import files

    Import through the desktop app to get documents and ebooks onto your device. Once imported, your files will be synced across your connected devices.

    1. Open the desktop app.
    2. Click the import button in the top right corner.
    3. Select a file from the browser menu, and click open. You can also import a file by using drag and drop.
    4. The file will sync automatically to your device if you are connected to Wi-Fi. Only files in the supported file formats (PDF and ePUB) will be transferred onto your device.

     

    Import- button

    Open the reMarkable desktop app. Click the import button in the top right corner. Select a file from the browser menu, and click open.

    or

    Drag & drop

    Simply drag a file into the application window and the file will by transferred to your connected devices.

    The file will sync automatically to your device if you are connected to Wi-Fi. Only files in the supported file formats (PDF and ePUB) will be transferred onto your device.

     

     Export files (download to computer)

    1. Mark the file you want to export.
    2. Right click the file OR click Document in the top left
    3. Click Export as PDF, Export as PNG to folder or Export as SVG to folder depending on what format you want your file in.
    4. Select a location for the exported file on your computer.
    5. Your file will now start downloading to your computer.

     

    Antivirus program quarantines with your reMarkable

    Some antivirus programs may place the Desktop app installation file in quarantine after it is downloaded from the reMarkable website.
    This issue can be solved by temporarily turning off your antivirus program.

    To solve this, follow these steps:

    • Turn off your antivirus program
    • Go to my.remarkable.com and click Download
    • Install the Desktop app
    • Restart your antivirus program

    If the problem persists, add the Desktop app to your antivirus whitelist.

     

    Installing on Window 7 

    If you are facing problems after installing the Desktop app, your antivirus program may be causing issues. Try the following steps:

    • Turn off your antivirus program
    • Uninstall the Desktop app
    • Download the installation file again
    • Reinstall the Desktop app

    If you are still experiencing issues with the Desktop app, please contact us here.

     

     
  • Passcode

    How to add passcode on the reMarkable paper tablet

    Add extra security by enabling a passcode for your device. You will be asked for your passcode when the device is turned on or awakened from sleep mode. The passcode can only be reset from Security settings, but you have an unlimited number of trials to unlock your device.

    After more than five failed password attempts, you will get a lockout timer. The lockout timer will increase succeedingly for every failed attempt. (Please note that there is no way to reset a forgotten passcode. Contact our support service if this is the case.)

     

    1. Go to Settings
    2. Then press on Security 
    3. Enter the new passcode.
    4. Verify the new passcode. If the passcodes don't match you have to try again.

     

    How to change or remove a passcode

    1. Go to Settings and tap Security 
    2. Tap on Change passcode or Turn password off
    3. Enter your old passcode

     

    How to reset reMarkable account 

    1. Open my.remarkable.com
    2. Select "Log in"
    3. Select "Don't remember your password?"
    4. Enter your email address. Follow the instructions found in the email in order to reset your password

     

    

     

    If you have registered a reMarkable user account by using a Google account or a Facebook account, you will not be able to reset your password through email. Sign in with your Google or Facebook account in order to access your reMarkable account.

    If you are still experiencing issues your device, please contact us here. 

     

    Read more: 

    • Set up your reMarkable
    • Account settings 

     

  • Update your reMarkable

    Latest Software Version 2.0

    Rollout started November 2019. Read more in our release notes.

     

    How to check for the latest update

    Your device is by default set to auto-update, which is recommended for you to always have the latest updates and the newest functionality. 

    1. Look for a notification in the lower-left corner on the home screen. 
    2. This notification will tell you to restart your device to complete the installation.
    3. Restart your device to complete the installation.

     
    

      
    

     

     

    How to set up auto-update
    
    

    

    1. Open Settings by tapping the rM-icon in the top left corner in My Files
    2. Tap on Device 
    3. You will see it is enabled. 

     

     How to update manually
    
    

     
     

     

    1. Open Settings by tapping the rM-icon in the top left corner in My Files
    2. Make sure you are connected to Wi-Fi in Wi-Fi settings.
    3. Tap on Device 
    4. Tap Check for updates to see if there are any new updates available. 
    5. Tap Download version to update to a new version.
    6. When the download is finished, click Restart device to complete the update.

     

     

    Desktop app - Mac and Windows

    You will be prompted with a pop-up notification in the application when a new version is available. If this does not happen, you can always download the latest version on my.remarkable.com

     

    Mobile app - iOS

    If auto-updates are enabled your app will be updated automatically. 

    How to turn on automatic updates:

    1. Go to Settings.
    2. Tap iTunes & App Store.
    3. Switch Updates on.

    How to update manually: 

    1. Open the App Store.
    2. Tap Updates in the bottom right.
    3. Find reMarkable, and tap Update. 

    If the reMarkable app is not listed here, your app is on the latest version.

     

    Mobile app - Android

    If auto-updates are enabled your app will be updated automatically. 

    How to turn on automatic updates:

    1. Open the Google Play Store.
    2. Use the search bar to find reMarkable.
    3. Tap the three vertical dots in the top right.
    4. Check Auto-update.

    If not, you can update the app manually in Google Play Store:

    1. Open the Google Play Store.
    2. Use the search bar to find reMarkable.
    3. Tap Update. 

    If "Update" is not an option, your app is on the latest version.

     

    Read about reMarkable's latest software updates on our blog or check out the Release log for a detailed list of released functionality.

     

  • Here’s how reMarkable rolls out software updates

    Note If you’ve noticed a new update has been released, but it hasn’t reached your reMarkable yet, keep in mind the process can take several weeks.

    At reMarkable we continually seek to improve our software, and add beneficial new features as often as possible in order to create a stable, useful, and enjoyable user experience.

    reMarkable maintains a comprehensive quality assurance process to ensure the quality of each software release. Nevertheless, releasing new software into the wild presents significant challenges. The unpredictable nature of a wide variety of networks, users on different software versions, and users with different settings, makes it impractical to release software updates to all our users at the same time. 

    Similar to a number of well-known tech companies, our approach to this involves gradually rolling out our software. We open up the release to a few devices first, and make it available to more and more users over the course of several weeks.

    This way, we’re making sure the risk of any customer facing an error is as small as possible, while also reducing the load on our update servers to ensure a smooth update experience for everyone. 

    Staggering our software rollouts like this means that some reMarkable users will receive updates earlier than others. This update selection process is intentionally randomized and doesn’t take into account the location or time of purchase. Tapping update in the settings menu, for example, will not update a user’s reMarkable until the update arrives on that specific device.

    To find out what the current official software version is, it’s possible to check this article: 

    If your reMarkable says it’s up to date, but the above website indicates there is a newer version available, it means your device will receive an update in the coming weeks.

    NB: To make sure that your device always has the latest software, we advise users to enable automatic software updates in the settings menu. This way, your paper tablet will look for new software versions automatically when connected to Wi-Fi.

  • Get started with reMarkable (2.0)

    Learn how to make the most out of your reMarkable with these tips and tricks! This PDF can be downloaded and transferred to your reMarkable. 

• Using my reMarkable
  • Notebooks

    Notebooks are where you sketch and take notes. Notebooks are created by you on your reMarkable, and there are no limits to how many pages your notebook can have. Switch between a minimum and a maximum toolbar to suit your needs.

    Notebooks are easily renamed and can be moved into folders. View a filtered view of all your notebooks in the Notebook section on your home screen, regardless of how they are organized.

     

    How to 

    		Create a new notebook by tapping the Create new notebook-icon in My Files or a folder.
    		Add a new page to your notebook by tapping the new page-icon. New pages are automatically placed in the end of the notebook.
    		View all pages inside a notebook by tapping the page overview-icon. Go back to the one-page view by clicking the one-page icon.

     

     

    Quick sheets

    The reMarkable comes with a default notebook for taking quick notes on the go, without having to create a new notebook. Quick sheets are always available from My files, and it cannot be moved or deleted.

    Create a new page by clicking the Quick sheet-button in the upper right corner in My Files.

     

     

    
    Read more

    • How to use Templates
    • Read more about the different Tools
    • LiveView enables you to share your notebook live with friends and colleagues
    • Share your content by email directly from the reMarkable

     

  • PDFs (Documents)

    Note: This article applies to devices running software 2.0 or newer. For information on how to update your reMarkable, head here. 

     

    PDF basics

    The PDFs filter displays PDFs imported through the desktop or mobile application and onto your device. The reMarkable paper tablet allows you to easily read and take notes directly on your PDF files, and share to email directly from your device. 

    View all pages inside a document by tapping the PDF options icon, then the Page overview icon. Go back to single page view by selecting a page, or tapping Back in the top left corner.

    

    

    Under the PDF options icon, you can also tap Adjust view, for a cropped view of your PDF. The new view will apply to the entire document. 

    Turn pages within a PDF by swiping left or right, and make annotations with your chosen option from the side toolbar. 

    You can organize your PDFs by moving them into folders, under My files. All your PDFs will appear in the filtered PDFs section on your reMarkable, regardless of how they are organized.

    
    Note: that files containing DRM (Digital Rights Management) restrictions cannot be opened on the device.

     

    Read more:

    • How to Crop a document
    • Import documents by using the Desktop App
    • How to import documents by using the Mobile App
    • Using notebooks for notetaking
  • Ebooks

    Note: This article applies to devices running software 2.0 or newer. For information on how to update your reMarkable, head here. 

    Ebooks are digital books imported through the desktop or mobile application onto your device.  

    Important to know before transferring ebooks onto your reMarkable:

    • The reMarkable paper tablet supports the open ebook format EPUB without DRM, a format available with many ebook retailers.
      
      
    • Some ebooks are DRM-protected (Digital Rights Management), which the reMarkable does not support at this time.
      
      
    • The Amazon Kindle ecosystem is not open to third parties, so you can't read Kindle books directly on the reMarkable. 

     

    Page navigation 

    View all pages inside an ebook by tapping the ebook options icon, then the Page overview icon (  ). Go back to a single page view by tapping a page, or by tapping Back in the top left corner. 

    Turn pages by swiping left or right on the display. It’s also possible from the page overview menu, to navigate to a specific page in an ebook, by tapping Go to page, and entering the page number you wish to skip to.  

    Organize your ebooks 

    Ebooks can be organized by moving them into folders under My files. All your ebooks will be displayed in the ebook section on your home screen, regardless of where they are located. 

    Text settings

    Tailor the ebook view to your preferences by using text settings, where you can adjust text size, font, justification, page margins, and line spacing. Text settings are only available for ebooks. 

    How to change the text settings:

    1. Open the ebook you want to read.
    2. Tap the ebook options icon, in the side menu bar, then Text settings ( ).
       
       
       
       
    3. Tap directly to adjust the various view settings.
    4. Tap Done to close the settings.
       
       
       

    If a non-DRM ePub file is not displaying text properly:

    • Go to text settings while you have the ebook open. Change the justification and the line spacing. You can also try to change the page margins and the size of the text.
      
      
    • If this doesn’t work you can try to delete the book from the reMarkable and try to import it again.
      
      

    If the above troubleshooting steps don’t work, please submit a bug report here.
  • Importing files

    Use the reMarkable desktop app or the reMarkable mobile app to transfer documents and ebooks onto your device. Once imported, your files will be synced across your connected devices. reMarkable works best with our custom-built apps for iPhone, Android, PC and Mac. 

    Note The reMarkable paper tablet supports PDF and ePUB files. 

     

    Transferring files using the desktop app

    Using the import button

    Open the reMarkable desktop app. Click the import button in the top right corner. Select a file from the browser menu, and click open.

    or

    Simply drag and drop

    Simply drag a file into the application window and it will be transferred to your connected devices.

    The file will sync automatically to your devices if you are connected to Wi-Fi.  

     

    Transferring files using The reMarkable Companion app

    Import using iPhone

    1. Open a PDF or ePUB file.
    2. Tap the share icon in the Apple menu.
    3. Choose Import with reMarkable.

     

     

    Import using Android

    Files can be imported with the Android app, either by importing in-app or by sharing a file to the app. See below.

     

    Importing in-app

    Tap the main menu (hamburger menu) Tap Import files Choose from your downloaded PDFs and ePUB files. Tap Accept to agree to give the app access to your files.

     

    Share from file

    1. Open a PDF or ePUB file.
    2. Tap the Share icon.
    3. Choose Import with reMarkable.

     

    File sync

    Once imported, your files will be synced across all devices (app, desktop, and your reMarkable). There is a progress bar that monitors sync progress, as well as a "check sync" option.

     

    Progress bar

    

    A progress bar will appear while your files are being synced or exported. You will also see a cloud connection status icon.

     

    Check sync

    In the event of a sync failure, there is an option to force sync.

    

    A “Check sync” option in the settings menu will help diagnose any sync issues.

     

     

    Read more:

    • Create a reMarkable account
    • Using the desktop app
    • Using the mobile app
      
    • Device syncing
  • Exporting files

    The reMarkable lets you read, edit and share PDF files. Here is how you can export PDF files from the reMarkable paper tablet:

    Export by using the desktop app: 

    1. Open the reMarkable desktop app. 
    2. Select the file you want to export to your computer. 
    3. Right-click on the file. 
    4. Select "Export as PDF".
    5. Choose the destination for the file on your computer. 

    

     

    Export by using a USB cable: 

    1. Connect the reMarkable to a computer with a USB cable.
    2. Open a browser window and enter the address 10.11.99.1.
    3. Click on the file you want to export. 
    4. Click the Download button in the upper right corner. 

    Please note that his functionality is currently experimental, as we haven't fully implemented it yet. This feature will be improved through future software updates.
    Make sure that USB transfer is enabled on your reMarkable in order to use this feature.

     

    Printing

    No, printing directly from the reMarkable is currently not an available option. Files can be transferred to a computer by using the desktop app, by email or by using a USB cable.

  • Transferring files using a USB cable

    Transfer files through a USB cable with reMarkable (without Wi-Fi).

    NB: This functionality is currently experimental, as we haven't fully implemented it yet. We will work to improve how this works and looks in future software updates.

     

    How to enable USB transfer on your reMarkable tablet

    1. Connect the reMarkable with a USB cable to your computer.
    2. Open Settings, and then Storage settings.
    3. Here you'll see the choice Enable USB web interface. Enable this.
    4. Open a browser window on your computer and enter the address 10.11.99.1.

    Note: The reMarkable must be connected with the USB cable before the USB web interface can be toggled on.

    This will show you a web window of the content on your device, and you can drag and drop content into this window to transfer epub and PDF files onto the device.

    Even though this happens in a browser window, the file transfer happens through the USB cable, and not over Wi-Fi. You don't need to be connected to the cloud to use this functionality.

  • Navigating on your reMarkable

    Note: This article applies to devices running software 2.0 or newer. For information on how to update your reMarkable, head here. 

     

    My files 

    Gives you an overview of all the content on your reMarkable. Here you can add, move, rename, and delete folders. This is also where you can keep track of your content. Tap menu to reveal My files, along with the content filters. 

     

    Filter by 

    The sidebar menu allows you to filter by Notebooks, PDFs, Ebooks, and Favorites, providing you with a detailed overview of your content.

     

    		Notebooks will show all your notebooks.
    		PDFs will show all your imported PDF files.
    		Ebooks will show all your imported ePUB files.
    		Favorites will show any of the above file types that have been favorited.

     

    Even when you move your notebooks, PDFs, or ebooks into folders, they will always appear in the filtered view on the home screen. 

    

     

    How to:

    • Sort your files by last updated, size, or alphabetical order. Change this by tapping Sort by. 
    • View your content in Grid View or in List View. This can be changed by tapping Menu, then either List, or Grid.
                                 

      Grid view

      List view

                                      
    • Scroll up and down while viewing files by swiping with your Marker or your finger.

     

    Read more 

    Buttons

    Charging and charging port

     

  • Organizing folders

    Note: This article applies to devices running software 2.0 or newer. For information on how to update your reMarkable, head here. 

     

    About folders

    Folders help you organize your notebooks, PDFs, and ebooks. You can define your own file structure with folders and subfolders under My files. 

    When a folder has content the folder icon changes from white to black.

    

    In this example "Work" has content, and "Personal files" is empty.

      

    Creating new folders

    1. Create a new folder from My files by tapping the new folder icon.
    2. Add content to a folder by long-pressing a notebook, PDF, or ebook, then tapping Move and choosing the intended folder. Confirm the action by tapping Move here.

     

    Renaming files or folders

    1. Long-press the file or folder you want to rename.
       
       
       
       
    2. Tap Rename (  ).
    3. Use the on-screen keyboard to write your new file/folder name. 
    4. Tap Save to save the changes. If you want to discard your changes, just tap Cancel. 

     

  • Add and delete files or pages

    Note: This article applies to devices running software 2.0 or newer. For information on how to update your reMarkable, head here. 

     

    How to add a page in a notebook:

    1. The easiest way to add a page in a notebook is to simply swipe to the right, on the last page in that notebook. Otherwise:
    2. Tap the notebook options icon, then Page overview. To add a new page, tap Add page in the top menu bar. 
    3. A new page will appear immediately after the page you chose.

    

    

     

    How to delete a file or a folder:

    1. Long-press on the file or folder you want to delete.
    2. Tap the Delete icon on the top action toolbar, then Confirm. Tap Cancel, then Back if you want to keep your file. 

    

     

    How to delete a page in a notebook or in quick sheets:

    1. Open Quick sheets or a regular Notebook.
    2. Tap the Page overview button (  )
       
       
    3. Long-press on the page you want to delete. If you want to delete more pages, simply tap them.
       
       

    4. Tap Delete and Confirm.

    

     

    

    Note that pages within a PDF or ebook can't be deleted.

  • Move files and pages

    Note: This article applies to devices running software 2.0 or newer. For information on how to update your reMarkable, head here. 

     

    Keep yourself organized by moving your notebooks, ebooks, and PDFs into folders. A file can only be moved into My files or into a folder. 

    Note that quick sheets cannot be moved from My files.

    Move

     

    How to move a file: 

    1. Long-press on the item you want to move.
    2. Tap Move on the top action bar.

    

     

    3. Choose your destination folder.
       
       
    4. Tap Move here to confirm the action.

    

     Tapping the Move icon in a notebook will allow you to either move pages within a notebook, or from one notebook to another.

     

    How to move a page in a notebook:

    1. Tap the notebook options icon, then Page overview.
    2. Select Move in the top right menu.
    3. Tap on the area you want to move the page to.
    4. Tap either Place before or Place after at the top of your screen.

     Place before         Place after

     

    How to move a page from one notebook to another:

    1. Tap the Page overview button, under notebook options.
    2. Select Move in the top right menu.

    Select Move out in the top right menu. Select an existing notebook or tap New notebook.

     

  • Duplicate content and pages

    Note: This article applies to devices running software 2.0 or newer. For information on how to update your reMarkable, head here. 

    Files (notebooks, PDFs, and ebooks) can be duplicated without any changes being made to the original file.  

     

    How to duplicate a file:

    1. Long-press on the file you want to copy.
    2. Tap Duplicate in the top menu.
       
       
       
    3. The new file will be named with the ending “copy”. 
       
       

     

    How to duplicate a page in a notebook:  

    1. Tap the notebook options icon, then Page overview.
    2. Tap Duplicate in the top action bar. An exact copy will appear immediately after the page you chose in the notebook.
       
       

    Duplicate

    

     

    
     

    Note It's not possible to copy and paste between pages.

  • Share content

    Note: This article applies to devices running software 2.0 or newer. For information on how to update your reMarkable, head here. 

     

    Share your notebooks, PDFs, and ebooks to an email address from your device.

    Send

     

    How to share a file

    You must be connected to Wi-Fi to share a file. Please note that the Send button will not be available if you are not connected to Wi-Fi and not signed in to an account.

    1. Long-press on the file you want to share.
    2. Tap Send in the top action bar.
       
       
    3. Add an email recipient under Recently used, or Send to. Add more recipients by tapping the Add email address icon. 
    4. Add a message, by tapping the Add message icon, and using the keyboard to enter your text. 
    5. Add a file name, by tapping the Set filename icon.
    6. Choose whether to share the file in PDF, PNG, or SVG format.
    7. It’s possible to select specific pages under Export, by tapping Edit.
    8. Choose a file type under Export format. 
    9. Tap Send to complete the action.      

     

    How to share a single page:

    1. Open a PDF or notebook. 
    2. Tap the Page overview icon, under the PDF, or notebook options icon. 
       
       Page overview
       
       
    3. Long-press on the page you want to share. 
    4. Tap Send from the top action bar.
    5. Add an email recipient under Recently used, or Send to. Add more recipients by tapping the Add email address icon. 
    6. Add a message, by tapping the Add message icon, and using the keyboard to enter your text. 
    7. Add a file name, by tapping the Set filename icon.
    8. Choose whether to share the file in PDF, PNG, or SVG format.
    9. It’s possible to select specific pages under Export, by tapping Edit.
    10. Choose a file type under Export format. 

    Tap Send to complete the action.

     

    You can also send your current open page, by tapping the share icon in the side menu bar. This can be adjusted from the sending options page by tapping Edit, under Export, and adding more pages.

    

  • Overview of icons and functions

     

     

    General 

     

    	Power			Wi-Fi
    	Battery			Syncing from reMarkable
    	Search			Syncing to reMarkable

     

      

     

    The basics 

     

    	My Files			Documents
    	Notebooks			Ebooks
    	Folder

     

     

     

    Organize your reMarkable

     

    	Duplicate			Delete
    	Rename			Favorite
    	New notebook			Share
    	Add page			Download
    	New folder			Move
    	Convert to text

     

     

     

    Views

     

    	Portrait View			Grid View
    	Landscape View			List View
    	Hide toolbar			Page overview
    	Show toolbar			Adjust View

     

     

    Tool overview 

     

    	Ballpoint pen			Fineliner
    	Marker			Pencil
    	Mechanical pencil			Paintbrush
    	Highlighter
    	Tool settings
    	Eraser			Erase selection
    	Erase all
    	Rotate, Move, Scale & Copy
    	Zoom In			Zoom Out
    	Area Zoom
    	Undo			Redo
    	Export and share			LiveView
    	Layers			Templates

     

     

    Settings

     

    	Check for new version			Storage
    	Security			Accessibility /  Text Size / Settings
    	Keyboard

     

  • Convert handwritten notes into text

    Note: This article applies to devices running software 2.0 or newer. For information on how to update your reMarkable, head here. 

     

    Things to know when using handwriting conversion 

    • The handwriting conversion feature only converts handwritten notes in notebooks, not in PDFs or ebooks.
      
    • You need to be connected to a Wi-Fi network and logged in to a reMarkable account (my.remarkable.com) in order to use the handwriting conversion feature.
      
    • You can edit and share your converted notes via email (see below) but they will not be stored on the device.
      
    • Writing at an angle or non-horizontally won’t work, nor do symbols (such as mathematical symbols and diagrams), but several forms of bullet points are recognized…and some smiley faces too.

     

    How to convert handwritten notes into text

     

    Convert in your selected language

    For the best results when converting text you can specify which language your notes are written in. We currently support 33 languages.

    1. Go to the Settings page.
    2. Select Handwriting Conversion.
    3. Tap on the language currently selected.
    4. Select your new language.

    The handwriting conversion feature currently supports the following languages:

    Basque, Bulgarian, Catalan , Croatian, Czech, Danish, Dutch, English (Canada), English (United Kindom), English (United States), Estonia, Finnish, French (Canada), French (France), Galician, German (Austria),German (Germany), Greek, Hungarian, Icelandic, Irish, Italian, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Slovak, Slovenia, Spanish and Swedish. 

     

    Step by step

    1. Open a notebook.
    2. To convert your handwriting into text, tap the share icon, then Convert to text and send.
       
       
       
       
    3. The converted text can be edited using the on-screen keyboard. This won’t affect your handwritten notes. 
    4. To send the current page, simply tap Send. To convert more pages, tap Select pages, tap the pages you’d like to add, then tap Convert.
       
       
        
    5. Once all pages are converted, you can tap Send in the top action bar. This will take you to the email sharing feature where you can input the recipient(s), and manage any other sending details.

              The converted document will be sent as the body text in the email.
    

     

     

     How to convert multiple pages at once

    1. Tap the notebook options icon, and then Page overview.
    2. Long-press to select the first page, then tap to add any additional pages. 
    3. Tap Convert to text, then Send. 

     

     

     

     

  • Toolbar

    Note: This article applies to devices running software 2.0 or newer. For information on how to update your reMarkable, head here. 

     

    Hide/Show

    Use the hide toolbar function to make the toolbar disappear. Make the toolbar appear by tapping the show toolbar icon.

    	Hide Toolbar			Show Toolbar

    To find out more about the tools in the toolbar, take a look at the below articles:

    • Pen, pencil, brush, and highlighter
    • Eraser, undo, and redo
    • Zoom
    • Rotate, move, scale, and copy

     

    Left/right-handed mode

    Head to Settings, then Accessibility and Choose layout, to change between left, and right-handed mode. 

    Which side of the page the toolbar appears on, depends on the chosen mode.

  • Portrait and Landscape mode

    Note: This article applies to devices running software 2.0 or newer. For information on how to update your reMarkable, head here. 

     

    When reading, writing, or sketching, you can change the screen orientation by tapping the portrait/landscape icon.

     

    How to change screen orientation:

    1. Open a file.
    2. Tap the notebook options icon, then the portrait/landscape icon. 
    3. The option displayed is dependent on your current screen orientation. 

    Set to portrait view

    Set to landscape view

     

    

    

     

  • Pen, pencil, brush, highlighter / Writing tools

    Note: This article applies to devices running software 2.0 or newer. For information on how to update your reMarkable, head here. 

     

    Writing tools

    There is a wide range of writing tools to choose from for creating content on your reMarkable paper tablet, to reveal them simply tap the writing tools icon. Here is a brief description of each:

     

    The ballpoint is your typical pen. It has some pressure sensitivity, but doesn’t react differently to tilt. The stroke is independent of the speed of the writer.

    	Ballpoint pen

     

    The fineliner offers a rounded, even stroke that has no texture, regardless of tilt.

    	Fineliner

     

    The marker has texture depending on the speed and pressure of the stylus.

    	Marker

     

    The pencil functions much like a standard pencil while drawing or writing. It responds to the pressure and tilt applied, tilting varies the stroke thickness, while applying pressure and drawing several layers increases the saturation.

    	Pencil

     

    The mechanical pencil features the same continuous stroke thickness while drawing or writing, regardless of tilt. 

    	Mechanical pencil

     

    The paintbrush is sensitive to the speed and pressure you apply to the digital paper display and will respond accordingly. For example, a lighter pen stroke will be thinner than a heavier pen stroke, and a quicker pen stroke will give a lighter texture than a slower pen stroke which will be fully black.

    	Paintbrush

     

    The highlighter lets you highlight text with a light gray color. Use it to emphasize text in a document or ebook, or in your own notebook notes. When highlighted content is exported as a PDF, or added to an existing PDF, it appears yellow on other devices. 

    	Highlighter

     

    Adjusting stroke thickness or color 

    To adjust the stroke thickness or color, tap the tool setting icon, then select the required stroke thickness and color. 

     Tool settings

    The pencils have only one color, and the highlighter cannot change thickness or color. 

    

  • Eraser, undo, and redo

     

    Eraser

    This tool enables you to erase whatever you have drawn or written. It is not possible to erase templates or imported content such as documents or ebooks.

    There are three different tools for erasing:

    • Regular eraser. Lets you use the Marker as an eraser. Choose between three different sizes in the left menu bar.
    • Erase selection. Use the Marker to draw around the area you want to erase.
    • Erase all. Tap this icon to clear the whole page.

    Eraser

    Erase selection

    Erase all

      

    Undo and redo

    Tap Undo to reverse your last action. Tap Redo to redo the action undone by the undo button. Note that undo works across layers. 

    Undo

    Redo

  • Settings

    Note: This article applies to devices running software 2.0 or newer. For information on how to update your reMarkable, head here. 

     

    Settings can be reached from the home screen by tapping Menu in the top left corner, then Settings at the bottom of the menu bar. On the settings page, you can update to the latest software, log into your reMarkable account, and more.

     

     

    Settings:

    • Device settings enable you to turn auto-update on/off and update to the latest software.
    • Account settings is where you can log in to your account to transfer files between your connected apps. 
    • Wi-Fi settings is where you connect to a known Wi-Fi network.
    • Power settings inform you of your battery status.
    • Storage settings provides an overview of how much free space is left on your reMarkable.
    • Security settings enable you to set a passcode to protect your files.
    • Handwriting Conversion settings is where you select the handwriting conversion language. 
    • Keyboard settings is where you can choose between keyboard languages.
    • Accessibility settings let you alter between left and right-handed mode, and modify text size to suit your needs.
    • About is where you can find copyright, licensing, and compliance information. 
    • Tutorial gives you the option of replaying the Get Started Tour, and reactivating the introductory tooltips.
  • Device settings

    Note: This article applies to devices running software 2.0 or newer. For information on how to update your reMarkable, head here. 

     

    Device settings inform you of which version of the operating system you have and enables you to download the latest version. You can find which version your device is running by tapping Menu, then Settings, and looking under Device. 

     

    How to update to the latest version:

    1. Tap Check for updates to see if there are any new versions available. Make sure you are connected to Wi-Fi.
    2. Tap Download version to update to a new version.
    3. When the download is finished, click Restart device to complete the update.

    Note: Your device is by default set to auto-update, which is recommended for you to always have the latest updates and the newest functionality. With this enabled you will get a notification on the home screen to restart the device when a new version has been downloaded. You can turn auto-update off by pressing the on/off switch.

     

    Flight mode

    Some airlines are strict when it comes to flight mode, and it is not necessarily sufficient to show that Wi-Fi is turned off. You can find the flight mode in device settings. There will be an icon on the home screen when flight mode is enabled.

     

    

  • Account Settings

    Connect your device to a reMarkable account to import documents and ebooks onto your device via the reMarkable cloud.

    If you did not connect to your account in the setup process you can do this manually under account settings. You must be connected to Wi-Fi to be able to connect.

     

    How to connect your device to your account:

    1. Create a new account or log in to an existing reMarkable account on my.remarkable.com on a mobile or desktop device.
    2. Get a one-time code and enter it on your reMarkable device.
    3. You are now connected to the reMarkable cloud.

     

    You can log out of your account at any time by tapping Log out.

    Note that your account can only be connected to one device at the time.

     

    Factory reset

    Many users have requested a safe way to ensure that they have deleted all the content on their device. This functionality is an easy step-by-step process that can be found in Account settings.

    By doing a Factory reset all your files and settings on your reMarkable will be erased. If you log back in with a one time code, all the files that are synced to the cloud will be synchronized and made available again. After the Factory reset is done, the reMarkable will start up with the Setup and onboarding procedures. NB: Like with any other operating system, we cannot assure that files are erased permanently as all files can be restored by using specialized tools for restoring deleted files.

     

    

  • Wi-Fi settings

    All available Wi-Fi networks will appear in Wi-Fi Settings. Switch Wi-Fi on/off in the top right corner.

     

    How to connect to Wi-Fi

    1. Connect to Wi-Fi by choosing the network you want to connect to, and enter a password if required. The lock icon indicates that a password is required to connect to the Wi-Fi network.
    2. The device will say “Connecting to ---” when your device is connecting to the selected network.
    3. When you are successfully connected a white dot will appear next to the Wi-Fi name, as well as the text “Connected to …”. The signal strength is indicated by the icon next to the Wi-Fi name.

     

    reMarkable will automatically reconnect to a known Wi-Fi network.

     

    Please note that it is not possible to connect to Wi-Fi networks that require a browser window to open.

     

    Wi-Fi fully connected

    Wi-Fi disconnected

     

     

     

    How to connect to Enterprise Wi-Fi network

    Follow the steps below to connect to Enterprise networks: 

    • Select "Wi-Fi" in the device settings
    • Select your Wi-Fi network from the list of networks 

    Enter the following:

    EAP method: PEAP
    Validate CA certificate: Off
    Phase 2 authentication: MSCHAPV2
    Enter identity: Type your username here
    Enter anonymous identity: Leave this blank
    Enter password: Type your password here

    Be aware that these settings are case-sensitive

    Tap Enter to connect to the Wi-Fi network.

     

    Please note your Wi-Fi network may be differently configured and may require other settings in order to successfully connect.
    If you are unable to connect to the Enterprise Wi-Fi network, please contact your network administrator.

     

     

     

    How to connect to Mac Address

    Currently, there is no way to display the MAC address on the device. A temporary workaround is to connect to a router you have admin access to and copy the MAC address from the list of connected devices. If this does not work, try the steps below.

    In Windows 10:

    • Go to Settings
    • Network & Internet
    • Mobile Hotspot
    • Activate “Share my Internet connection with other devices”
    • Connect reMarkable to the shared Wi-Fi
    • MAC address is displayed in the list of connected devices under “Physical address(MAC)”

    For other operating systems try the following:

    • Make a Mobile Hotspot
    • Download a Wireless Network Watcher
    • Connect reMarkable to the shared Wi-Fi
    • Start the Wireless Network Watcher
    • MAC address for all connected devices is displayed

     

     

    How to delete a Wi-fi network

     

    • Select "Wi-Fi" in the device settings
    • Select the Wi-Fi network that you are connected to
    • Tap "Forget"

     

    The reMarkable paper tablet will now remain disconnected from the network.

    In order to connect to a new Wi-Fi network, select an available network from the list found under “Wi-Fi” in the device settings.

     

    If you are still experiencing issues connecting to Wi-Fi, please contact us here. 

     

     

  • Power Settings

    Power settings allows you to enable or disable automatic sleep and automatic power off. Read more about the different power saving modes below.

    Battery Status

    Battery charging

     

    
    Power saving modes

    Light sleep

    Light sleep allows you to see your content while preserving battery life. reMarkable will enter light sleep automatically after 20 minutes of inactivity.

    How to:

    • Wake the device from light sleep by pressing the home button or the prev/next buttons on the device.

    Light sleep can not be activated manually.

     

    Sleep

    reMarkable uses a minimum amount of power when sleep mode is enabled, and the touch screen is not activated. If automatic sleep is activated, reMarkable will go into sleep after 2 hours 40 minutes in light sleep or after 3 hours of inactivity. The device is not connected to Wi-Fi while in sleep mode.

    How to:

    • Put the device to sleep by pressing the power button once. The sleep sign will appear on the screen.
    • Wake the device by pressing the power button. 

     

    Power off

    How to:

    • Turn off reMarkable by holding down the power button and tapping Turn off.
    • Enable or disable auto power off in Power Settings. If automatic power off is enabled, reMarkable will turn off 12 hours after inactivity.

    If both auto sleep and auto power off are disabled, the device will stay on until the battery is empty.

     

    

     Battery percentage

    Tap the On/Off button in the Power settings to display or hide the battery percentage.

     

  • Storage Settings

    Storage gives an overview of how much free space is left on your device. The reMarkable device offers 8 GB of internal storage (100,000 pages). 

     

    Device syncing

    A cloud icon in the bottom toolbar indicates the status of the connection to the reMarkable cloud.

    How to check the status of the connection to the reMarkable cloud:

    • Go to Settings and select Storage.
    • Select Check sync.
    • A status of the cloud connection will be displayed. In the case of sync issues, try restarting the device.

     

    Read more: 

    • Safely sync your files to the reMarkable cloud
    • Make a reMarkable account
    • Use the reMarkable desktop app
  • Tablet issues

    Unresponsive paper tablet

    If your reMarkable paper tablet appears frozen and does not respond, and for example, nothing happens when pressing the buttons or using the Marker, try the below steps.

    • Turn off the device by holding down the power button for at least 15 seconds.
    • Wait for five seconds.
    • Restart the device by pressing the power button for two seconds.

    If the device still doesn't respond try charging your reMarkable with a different USB charger, preferably using a micro USB cable connected to mains power. Charge for at least 24 hours before using your reMarkable again.

    If you are still experiencing issues with your device, please contact us here.

     

    Line defect on the screen

    If a line appears on the screen of the reMarkable paper tablet, contact our customer service team for help. Please be sure to attach an image of the device when you submit a support request.

     

  • Sync

    The reMarkable cloud is a cloud service you can use to sync all your files. The cloud stores up to 8 GB of data, the same amount you can store on your reMarkable. 

     

    Device syncing

    A cloud icon in the bottom toolbar will continually update you with the status of your connection to the reMarkable cloud.

    To manually check the status of your connection:

    • Go to Settings and select Storage.
    • Select Check sync.
    • The cloud connection status will be displayed.
    • In case of any cloud connection issues, try holding in the power button for fifteen seconds till your reMarkable turns off, then press the power button again to turn it back on. 

    
     

     

    Trouble syncing files
    

    If you are having trouble syncing your files to the reMarkable cloud, please try the following steps: 

    • Make sure that you are connected to a Wi-Fi network in order to sync your files from your device to the cloud.
    • Make sure that you are signed in to your reMarkable account.
    • Restart the reMarkable app and the reMarkable paper tablet.

    

     

    Read more:

    • Help connecting to a Wi-Fi network
    • Importing files

     

    If you are still experiencing issues syncing files to your device, please contact us here. 

  • Keyboard does not appear

    No keyboard appears when attempting to type the Wi-Fi passcode.

    Try the following steps:

    • Press the line beside "Enter password" to bring up the keyboard

     

  • "Error logging in: SSL handshake failed" error message

    The most common cause for the "SSL handshake failed" error message is that the internal clock of the reMarkable is out of sync.

    Please follow these steps to synchronize the clock on your reMarkable paper tablet.

    1. Restart your device.
    2. Disable all the power saving features in the Power settings.
    3. Connect your device to Wi-Fi.
    4. Connect your device to your PC/Mac with the USB-cable.
    5. Wait for at least 30-40 minutes.
    6. Try to use the one-time code again.

    When performing these steps, it's important that the computer is also connected to the internet. In addition, make sure that you don't put the computer or the reMarkable tablet to sleep while you wait. They will both have to be "awake" for this to work.

    If you are still experiencing issues with your reMarkable tablet, please contact us here.

• Hardware
  • Technical specifications

    reMarkable overview 

    Size and weight:

    • 177 x 256 x 6.7mm (6.9 x 10.1 x .26 inches)
    • 350 gram (.77 pounds)

     

    CANVAS Display

    • 10.3” monochrome digital paper display (black and white)
    • 1872x1404 resolution (226 DPI)
    • Partially powered by E Ink Carta technology
    • Multi-point capacitive touch
    • No glass parts, virtually unbreakable
    • Paper-like surface friction
    • Palm rejection

    Warning: Do not let the display come in contact with alcohol or any solvent containing alcohol as this may damage the device. Learn how to clean your device in Important safety & handling information. 

     

    Storage and RAM

    • 8 GB internal storage*
    • 512 MB DDR3L RAM

    *The OS uses some space, so free available space is about 6.5 GB. This is enough for 100 000 pages.

     

    Processor

    1 GHz ARM A9 CPU

     

    Battery

    • Rechargeable (Micro USB)
    • 3000 mAh

    Warning: The battery in this product cannot be easily replaced by users themselves.

     

    Operating system

    Codex, a custom Linux-based OS optimized for low-latency e-paper.

     

    Document support

    • PDF and ePUB, with more formats to be announced

     

    Waterproof

    Don’t use the reMarkable device or its accessories in rain or near other wet locations, as it contains electrical components that can be damaged if it comes in contact with liquid.

     

    Sturdy 

    With no glass parts, the CANVAS display is virtually unbreakable, but it scratches more easily than glass displays. The device itself is made from plastics and aluminum and should withstand normal use without damage.

     

    Sunlight 

    You can read, just as comfortably in direct sunlight as in the shade, digital paper excels in any kind of strong light.

     

    Backlight

    reMarkable does not come with a backlight. This means you need light in the room to read or use it, just like you would with paper. reMarkable is all about giving an excellent writing and sketching experience, and a backlight would make the surface layer thicker, something that would create more distance from the pen tip to the ink layer, which in turn would make the writing experience worse.

     

    Read more

    Buttons

    Charging and USB charging port

     

     

  • CANVAS Display

    The reMarkable is a paper tablet. It lets you read, write and sketch with a paper-like feel. It is to replace your notebooks, sketchbooks and printed documents.

     

    The CANVAS display was built from the ground-up together with our R&D partner E Ink. It's designed to closely mimic the appearance of real paper, including the surface friction. There are a range of technologies that are part of the CANVAS display, and it's partially powered by E Ink Carta generation electronic paper.

    The shadow of a previous image can sometimes remain visible on the display. The image is removed when the display refreshes. Refreshing of the display will look like a quick ‘blink’ and happens every now and then.

    If you experience that images remain on the display, simply wait for the display to refresh. 

     

    The reMarkable and difference from iPad and Kindle 

    iPad and other tablets have an LCD-based screen that has screen glare and a glass surface. reMarkable has a digital paper display without screen glare, and a higher-friction surface. The experience is very different and is immediately noticeable for paper people. The reMarkable does not have apps for web surfing, social media or games. It's a focused device around reading, writing and sketching with a paper-like experience.

     

    The reMarkable is over twice the size of the Amazon Kindle e-readers. In addition to reading books and documents, reMarkable lets you write and sketch as well, which can't be done on a Kindle.

     

    We have recently written about how reMarkable is different from your regular tablet on our blog. Read more here. 

     

  • Buttons

    Power button

    Use the power button to turn on or wake up the device, similar button put your reMarkable to sleep or turn it off.

     

    

    How to:

    • Put the device to sleep by pressing the power button once. The sleep sign will appear on the screen.
    • Wake the device by pressing the power button once.
    • Turn off reMarkable by pressing the power button for 3 seconds. You will then be asked whether you want to turn off the device or not.
    • Turn on reMarkable by pressing the power button until the screen flashes from black to white.

    Read more about Sleep and other power-saving modes in Power Settings.

     

    Home button

    Use the home button to move up one level. Press the button multiple times to end up at My Files.

    

     

    Prev and Next buttons

    The prev and next buttons allow you to flick pages while reading through your documents, ebooks or notebooks.

    • Page forward press the right corner button.
    • Page backward press the left corner button. 
    • Create a new page in a notebook by pressing the next button. Note that you must have written or sketched on a page before you are able to create a new page.

    

     

     

  • Charging and USB charging port

     

    Charging your reMarkable

    Plug the micro USB cable end to the micro USB charging port and the USB end to a USB power plug (max 5V, 1.5A), or to your computer.

    There are two ways of checking whether your reMarkable is charging when turned on:

    • The Battery indicator on the home screen will change from a battery icon to a charging icon.
    • Power settings in Settings will indicate that the charger is connected while the device is charging.

     

    Battery Status

    Battery charging

     The device will flash white if it is turned off when it starts charging.

    
     

    Battery

    • Rechargeable (Micro USB)
    • 3000 mAh

    Warning: The battery in this product cannot be easily replaced by users themselves.

     

    Recharging     

    If you use the reMarkable for 2-3 hours a day, it will likely last all week.

    If you are still experiencing issues with charging your reMarkable, please contact us here. 

     

    Won't charge or charges slowly

    Here’s what to do if your battery won't charge or charges slowly. Note that charging issues could be caused by a faulty USB cable. 

    Try the following steps:

    • Charging issues could be caused by a faulty Micro USB cable, try using another cable
    • Try charging using a USB wall adapter, connected to a wall socket. Allow the charger to be plugged in for at least 1 hour before disconnecting the device
    • Try charging through a USB hub or docking station

        

     

     Micro USB charging port

    Use the charging port and the attached Micro USB cable to charge your reMarkable.

     

    Read more:

    Technical specifications

     

     

     

     

     

  • Marker and Marker tips

    Marker

    Write and draw directly on the surface of your reMarkable paper tablet with the Marker. The high friction marker lets you draw and write with a paper-like feeling. The Marker does not require charging in order to be used.

     

    
     

    No charging or pairing

    The marker can be used instantly, without any need for setup. It is powered by electromagnetic induction, which means that it does not require charging or Bluetooth pairing to function.

     

    Pressure sensitivity

    The marker is pressure sensitive (2,048 levels to be exact) which allows you to draw thicker and thinner lines just by adjusting your pressure on the marker.

     

    Tilt

    The marker reacts to 512 levels of tilt, which lets you draw and write with a paper-like feeling.  By tilting the marker you can add shading and vary the thickness of your stroke. The tilt is only available for certain sketching tools. Read more about it here. 

     

    Rest your hand on the display

    The reMarkable display has palm-rejection technology which enables you to draw, write and navigate while resting your palm on the display.

    
    
    

    Marker tips

    The marker tips are carefully designed to deliver a paper-like feeling. reMarkable comes with 10 marker tips and a marker tip removal tool. While one is already supplied at the tip of the pen, an extra marker tip is hidden in the top of the Marker. Slide the top part upwards to find the tip. 

     

     

                      

     

     

    
     

    How to change the marker tip:

    • The marker tip is changed by using the marker tip removal tool.
    • Insert the marker into the marker tip removal tool, and press the tool slightly together.
    • Pull the tip slowly out of the marker. Gently insert a new tip.

    
     

    How long do the marker tips last?
    

    The durability of the marker tips will vary with the writing technique and amount of usage. Our best estimate for an average user is anywhere between three to seven weeks, hence, the 10 pen tips are likely to last between six months and upwards to 15 months depending on usage.  

    You can purchase additional marker tips in the reMarkable Store.

  • Folio

    Folio

    The Folio offers sturdy and smart protection for your reMarkable and Marker.
    Choose from a variety of premium materials and colors.

    The Folio is available in our web shop.

     

     

     

     

  • Important safety & handling information

    WARNING: Failure to follow these safety instructions could result in fire, electric shock, injury, or damage to the reMarkable paper tablet or other property. Read all the safety information below before using the device.

     

    Handling

    Handle the reMarkable device with care. When transporting it, we advise you to keep your device in a folio to protect it. The device contains sensitive electronic components that can be damaged if dropped, cracked, burnt or bent. Do not attempt to insert foreign objects into the device.

    Don’t use the reMarkable device or its accessories in rain or near other wet locations, as it contains electrical components that can be damaged if it comes in contact with liquid. If your device gets wet, unplug all cables and let the device go into sleep mode. Let the device dry completely before turning it on by pressing the power button. Do not attempt to dry your reMarkable with an external heat source, such as a microwave oven or hair dryer.

     

    Cleaning

    Before cleaning reMarkable and its accessories, unplug all cables and turn off the device (press the power button for 4 seconds and tap 'Turn off'). Slightly dampen a soft and lint-free cloth with water. Do not use window cleaners, solvents, aerosol sprays, household cleaners, alcohol, ammonia, or abrasives as this may damage the device permanently. Avoid getting moisture into any of the openings.

     

     

    Operating temperature

    Don't expose the reMarkable device to extreme heat or cold. The device is designed to be used in temperatures between 0° and 35° C (32° and 95° F), and stored in temperatures between -10° and 45° C (14° and 113° F).

     

    Repairing

    If your reMarkable needs service, do not open the device or attempt to repair it yourself. Disassembling the device may damage the device or cause injury to you. Please contact our customer support for more information.

     

    Battery

    The battery in the reMarkable should only be repaired or replaced by qualified personnel. Please contact our customer support for more information.

     

    NOTE

    Damaged batteries should be treated as hazardous materials. Do not return the device if the battery is swelling, leaking, or if you in any other way suspect that the battery is damaged. In this case, please document it with a picture or a video. Include your order number and serial number (found on the device) in the photo or video.

    Make sure you dispose of or recycle the reMarkable and its accessories according to local laws and regulations. Do not puncture, drop or incinerate the battery.

     

    Charging

    The USB cable included with the device is certified to meet the criteria of the USB-IF Compliance Program. Charge the device with the cable included with the device or with cables and power adapters that are compatible with USB 2.0 or later and meets the requirements of USB-IF Battery Charging Spec, Rev 1.2.

     

    Choking hazard

    The device and accessories contain small parts that may present a choking hazard, and must be kept away from small children.

     

    Distraction

    Using the reMarkable device can be distracting and may possibly cause dangerous situations. Avoid using the device while operating a vehicle.

     

    Radio frequency energy exposure and interference

    The reMarkable uses radio signals to connect to Wi-Fi. It is designed and manufactured not to exceed the exposure limits for radio frequency energy as set by the Federal Communications Commission of the United States (FCC). For more information read the FCC Compliance Statement or input your device’s FCC ID (which can be found on the back of your device) into the FCC ID search form available at https://www.fcc.gov/oet/ea/fccid.

    Although the reMarkable complies with the regulations governing RF emission, the energy exposure from the device may negatively affect the operation of other electronic equipment.
    To prevent possible interference or danger, Wi-Fi on the device should be turned off in areas where a wireless connection is forbidden, such as within an aircraft system. Be aware that RF signals could constitute a hazard in areas such as health care facilities or construction sites, and use of Wi-Fi may be restricted. The device should not be used or charged with potentially explosive atmospheres.

     

    Medical device interference

    The reMarkable contains magnets, as well as components and radios that emit electromagnetic fields. These may interfere with personal medical devices, such as pacemakers or defibrillators, that are sensitive to magnetic and electromagnetic fields.
    Ensure to maintain a safe distance between the reMarkable and your medical device, and consult with a physician if interference is observed.

    Note that objects with magnetically-stored data may be sensitive to magnetic or electromagnetic fields. Hence, items such as credit cards and hard drives should not be placed near the device.

  • FCC Compliance statement

    Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

    This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

    1. this device may not cause harmful interference, and
    2. this device must accept any interference received, including interference that may cause undesired operation.

     

    Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

     

    • Reorient or relocate the receiving antenna.
    • Increase the separation between the equipment and receiver.
    • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
    • Consult the dealer or an experienced radio/TV technician for help.

     

    This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. The End user must follow the specific operating instructions for satisfying RF exposure compliance. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

    The device is designed to meet the requirements for exposure to radio waves established by the Federal Communications Commission (USA). These requirements set a SAR limit of 1.6 W/kg averaged over one gram of tissue. The highest SAR value reported under this standard during product certification for use when properly worn on the body is 0.647W/kg.

  • IC Statement

    This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada’s licence-exempt RSS(s). Operation is subject to the following two conditions: 

    1. This device may not cause interference.
    2. This device must accept any interference, including interference that may cause undesired operation of the device.

     

    L'émetteur/récepteur exempt de licence contenu dans le présent appareil est conforme aux

    CNR d'Innovation, Sciences et Développement économique Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes : 

    1. L'appareil ne doit pas produire de brouillage;
    2. L'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.

     

    1. The device for operation in the band 5150–5250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems;（For devices installed in vehicles point i. is not required.）
    2. For devices with detachable antenna(s), the maximum antenna gain permitted for devices in the band 5725-5850 MHz shall be such that the equipment still complies with the e.i.r.p. limits as appropriate; and

     

    1. Les dispositifs fonctionnant dans la bande de 5 150 à 5 250 MHz sont réservés uniquement pour une utilisation à l'intérieur afin de réduire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes canaux4;
    2. Pour les dispositifs munis d'antennes amovibles, le gain maximal d'antenne permis (pour les dispositifs utilisant la bande de 5 725 à 5 850 MHz) doit être conforme à la limite de la p.i.r.e. spécifiée, selon le cas;

     

    This equipment complies with Innovation, Science and Economic Development Canada’s radiation exposure limits set forth for an uncontrolled environment. The End user must follow the specific operating instructions for satisfying RF exposure compliance. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

    The device is designed to meet the requirements for exposure to radio waves established by the Innovation, Science and Economic Development Canada’s. These requirements set a SAR limit of 1.6 W/kg averaged over one gram of tissue. The highest SAR value reported under this standard during product certification for use when properly worn on the body is 0.647W/kg.

     

    Ce matériel répond à l'innovation, science et développement économique canada est l'exposition maximale fixée pour un autre environnement. L'utilisateur final doit suivre les instructions d'exploitation de l'exposition aux radiofréquences spécifiques pour satisfaire la conformité. Cet émetteur ne doit pas être situées ou opérant conjointement avec toute autre antenne ou l'émetteur.

     

    Le dispositif est conçu pour répondre aux exigences de l'exposition aux ondes radio créée par la science et l'innovation, développement économique Canada. Ces exigences limite de sar de 1.6 W / kg en moyenne pour un gramme de tissu. La valeur de r - s en vertu de cette norme plus élevée au cours de la certification de produits déclarés pour une utilisation bien portés sur le corps est 0.647 W/kg.

  • Disposal and recycling information

    Damaged batteries should be treated as hazardous materials. Do not return the device if the battery is swelling, leaking, or if you in any other way suspect that the battery is damaged. In this case, please document it with a picture or a video. Include your order number and serial number (found on the device) in the photo or video.

    Make sure you dispose of or recycle the reMarkable and its accessories according to local laws and regulations. Do not puncture, drop or incinerate the battery.

     

• Returns
  • Warranty policy

    We offer a limited 1-year warranty on all our products, though this period may vary from country to country. Please see the Terms and Conditions for more details. 

  • Return policy

     

    Return policy

    At reMarkable we create better paper to help you think better. It is our utmost goal to make you satisfied with your product. If you for any reason are not satisfied with your reMarkable purchase,  we will offer you a full refund within 30 days from the order date. For Hong Kong customers, other policies apply. Please see our Terms and conditions.

    *30 calendar days from the day you ordered the product. 

    *Hong Kong orders are not eligible for refunds. 

     

    Return process checklist
    

    • Web store: reMarkable can only process merchandise and products directly purchased from our web store. Should you want to return reMarkable merchandise not directly purchased from reMarkable please be advised that we will not be able to process your request.
      
      
    • Warranty: Returns that do not qualify for warranty coverage and/or lie outside the legal return period will not be processed.
      
      
    • Correct information: Returns that in some ways miss required information is sent directly to our headquarters or in other ways does not follow the described return process will be rejected.
      
      
    • 30-Day: Returns that are eligible for a refund within the 30-day return period must include all items received when ordered from remarkable.com 
      
      
    • 10 Days DHL: Pickup by DHL must be booked within 10 days of the approval date for the return request.
      
      
    • Batteries: Damaged batteries should be treated as hazardous materials. Do not return the device if the battery is swelling, leaking, or if you in any other way suspect that the battery is damaged. In this case, please make sure you dispose of or recycle the reMarkable and its accessories according to local laws and regulations. Do not puncture, drop or incinerate the battery.

     

    Return for repair/ replacement

    If you should experience any problems with reMarkable or any of the reMarkable accessories, we encourage you to check out our Troubleshooting and Using my reMarkable articles.

    If you are not able to solve your issues through these guides, please contact customer service before following the return procedure.

     

     

  • How to return

    In order to return your reMarkable device, there are three main steps. 

     

                                        

     

      Note If you ordered from Amazon after 13.08.2018, please contact Amazon to return the reMarkable.

      

     

     

      1. Create a return request                                                             

    1. Create an account and register your return at remarkable.12return.com.(It is currently not possible to use your account at My reMarkable, and you will need a separate account for our returns portal).
       
       
       • Choose return type -  "Return within 30-day Return Period" or "Return for Repair / Replacement".
       • Choose the product type. Make sure to select all items that are to be returned, or else your return request will be rejected later in the process.
       • Enter your address for pickup by DHL. 
         
         
    2. You will receive an email confirmation when your request has been processed and approved by one of our staff. 
       
       
    3. Please allow 5-7 days to process your return once the request has been submitted. It may take up to 14 days in periods of high demand. You will receive an email confirmation when your request has been approved.

     

     

     

    2. Schedule pickup with DHL

    Use the link from the request approved-email or find your request under 'Open tasks' at remarkable.12return.com. Please note that pickup by DHL must be booked within 10 days of the approval date for the return request.

    1. Print the Shipping Labels and Proforma Invoice which can be found in your return request at remarkable.12return.com.
       
       
    2. Please print 3 copies of the Proforma Invoice. 
       
       
    3. Attach the first Shipping Label on the outside of your package. 
       
       
    4. Please package your tablet properly. We advise to ship your tablet in its original box and place it in a bigger box with bubble wrap to prevent damage. Your parcel will have to travel over conveyor belts and warehouse slides. reMarkable is not responsible for damage during delivery. 
       
       
    5. Please package your tablet properly for its trip to our return center. Attach the Shipping Label on the outside of your package. 
       
       
    6. Hand the package to the DHL Express courier with the "ARCHIVE DOC" Shipping Label and the 3 Proforma Invoices.

     

    Important: Please make sure that you take the adequate steps to backup your data and/or reset your device before returning your reMarkable.

     

     

    

    3. Receive a refund* or replacement  

    You will be issued a refund or replacement within 10 - 15 days once the package is received and processed at our facilities. Please allow for more time during holiday periods. 

     

     

    Note

    Damaged batteries should be treated as hazardous materials. Do not return the device if the battery is swelling, leaking, or if you in any other way suspect that the battery is damaged. In this case, please make sure you dispose of or recycle the reMarkable and its accessories according to local laws and regulations. Do not puncture, drop or incinerate the battery.
     

    Please make sure that you take the adequate steps to backup your data and/or reset your device before returning your reMarkable.

    If you are a Hong Kong customer, please see our Terms and conditions. 

     

    Read more:

    Return policy

    Issues with returning

  • Issues with returning

    My return was not picked up

    If DHL did not arrive at the scheduled time you will need to submit a new return request in order to book a new pickup appointment. You can create a new return request by logging into your account at remarkable.12return.com and selecting "Return within return period" or "Return for repair/replacement”. 

    *Please note that you will need to print new shipping labels, as the previous shipping labels will have expired.

     

    My return was sent back to me

    If your return has been sent back to you, this is most likely owing to missing documents. To resend the return, a new return request will need to be submitted at remarkable.12return.com. Keep in mind that you will need to book a new pickup for your return, as well as print a new shipping label.

    During the handover to DHL please be sure to provide the three copies of the pro forma invoice and the second part of the shipping label to the courier. The shipping label and pro forma invoice can be found under the “My returns” tab at remarkable.12return.com, the shipping label under shipping, and the pro forma invoice under "Return information." 

• Orders, Shipping & Returns
  • Delivery, Orders and Invoice (old)

     

    This articles is outdated. Find the latest information here:

     

    Price (and where to order)

    See our store for the price of a reMarkable box in your individual country, which includes a Marker, 10 Marker tips and a USB cable. The price includes all taxes and duties.

    

    Prices for the Folio, Marker and Marker tips can also be found in the reMarkable store. See Accepted Forms of Payment for an overview of the available payment options.
    reMarkable does currently not offer student discounts.

    Order the reMarkable in our Store or on Amazon. 

      

    Delivery process and tracking information

    You will receive an email from the delivery courier within 24-48 hours of placing an order. This email contains the tracking information for your order.

     

    Here is how you can track your order:

    1. Allow 24 - 48 hours after you placed your order.
    2. Your tracking information is sent to you by email.
    3. Make sure to check your spam folder.
    4. See your tracking information for delivery details. 
    5. Track your order at DHL / DPEX / Aftership / TrackingMore with the tracking number found in the email.

     

    Should you need to change your shipping address, you can do so through a link in the email from DHL. Note that you can only change your address to an address in the same country. If you want to change your address to a different country, please contact our customer support team.

    If your order is shipped with Post NL, Canada Post, Hong Kong express shipping or DPEX, please contact our customer support team and they will help you.

    Please make sure that you submit the correct shipping details for your order. (When using Paypal, your shipping address can not be changed after the order has been placed).

     

    Delivery schedule 

    Shipping costs for the reMarkable paper tablet are included in the price. The shipping method may vary depending on your shipment address, country and region. 

    The estimated shipping time is as follows: 

     1 - 2 business days: Hong Kong

    2 -3 business days: Australia, Austria, Belgium, Canada, Croatia, Cyprus, Czech republic, Denmark, Estonia, Finland, France, Germany, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein Lithuania, Luxembourg, Netherlands, New Zealand, Norway, Poland, Portugal, Slovenia, Spain, Switzerland, UK, US. 

    2 - 5 business days: Bulgaria, Canary Islands, Greece, Malta, Romania, Slovakia, Sweden.

    Express Delivery: DHL Express shipping is offered. Express shipping is available for the reMarkable, the Marker and the Folio. (DPEX is only available for customers in Hong Kong).

    For orders consisting of only accessories, we use standard shipping. Express shipping is offered for a small additional fee. See our Store for shipping options. (add picture when ready)

     

    Receipt and Invoice

    When placing an order in our webshop you will receive an order confirmation as a receipt to your purchase. The order confirmation will show the total price including and excluding VAT. In this email you will find your sales documentation attached. The sales documentation is your invoice and will show the total price including and excluding VAT.
    

    Read more:

    How we handle VAT

    I want to add my company's VAT number to my order

     

    Supported countries

    The reMarkable paper tablet is available in the following countries: 

    • Australia                                               
    • Austria
    • Belgium
    • Bulgaria
    • Canada
    • Croatia
    • Cyprus
    • Czech republic
    • Denmark
    • Estonia
    • Finland
    • France
    • Germany
    • Greece
    • Hong Kong
    • Hungary
    • Iceland
    • Ireland
    • Italy
    • Latvia
    • Liechtenstein
    • Lithuania
    • Luxembourg
    • Malta
    • Netherlands
    • New Zealand
    • Norway
    • Poland
    • Portugal
    • Romania
    • Slovakia
    • Slovenia
    • Spain
    • Sweden
    • Switzerland
    • UK
    • US

    Read more:

    Accepted Forms of Payment

    reMarkable for business

  • 1.1 Price (old)

    This articles is outdated. Find the latest information here:

     

    See our store for the price of a reMarkable box, which includes a Marker, 10 Marker tips and a USB cable.

    Prices for the Folio, Marker and Marker tips can also be found in the reMarkable store.

    Order the reMarkable in our Store or on Amazon.
    

     

    Read more: 

    Which payment methods can I use?
    What is your return policy?
    What is your warranty policy?

  • 1.3 reMarkable for business (old)

    This articles is outdated. Find the latest information here:

     

    If you're interested in purchasing reMarkable for your company, please reach out to us at this page. 

     

  • 1.4 Receipt (old)

    This articles is outdated. Find the latest information here:

     

    When placing an order in our webshop you will receive an order confirmation as a receipt to your purchase. The order confirmation will show the total price including and excluding VAT. As the order already has been paid in full, we cannot offer to make an invoice.

     

    Read more:

    How we handle VAT

    I want to add my company's VAT number to my order

  • 2.1 Accepted Forms of Payment (old)

     This articles is outdated. Find the latest information here:

     

    We offer these payment options:

    • Visa
    • Mastercard
    • American Express
    • Klarna*
    • PayPal
      
    • SOFORT*
    • Google Pay
      
    • Apple Pay
      
    • Microsoft Pay
    • iDEAL (available for customers in the Netherlands)
      
    • AliPay (available for customers in Hong Kong)
    • Affirm (available for customers in the US)
    • EPS (available for customers in Austria)
    • Bancontact (available for customers in Belgium)

    *Klarna is currently offered in the following countries:

    • Finland
    • Germany
    • Norway
      

    *SOFORT is currently offered in the following countries:
    

    • Germany
    • Austria
      
    • Spain
    • Italy
    • Belgium
    • The Netherlands

     

    Note Your credit card will be charged immediately after the order is placed, for the full amount due. 

  • 2.2 International Taxes and Fees (old)

     This articles is outdated. Find the latest information here:

     

    Regular orders made after 15th september 2017

    All purchases made in the reMarkable store after the pre-order has ended include all taxes and fees, and hence customers making a purchase from the reMarkable store after 15th september 2017 does not have to pay any additional taxes and fees. Please refer to our Terms and Conditions for further details.

     

    Pre-order campaign

    The pre-order campaign does not include all taxes and fees, and as a pre-order customer you will have to pay duties, fees and VAT relevant for the country of your shipment address. For more information regarding Terms & Conditions for pre-order customers, please contact us here.

  • 2.3 Referral Program (old)

     This articles is outdated. Find the latest information here:

     

    The referral program ended on the 11th of April 2019.

    If you have received a referral code via email, this is unfortunally no longer valid.

    Prior to ending our referral program, we sent an email to all customers who had signed up for the program with information that it would end on the 11th of April 2019.

    You can read the Terms and Conditions for the referral program here.

     

  • 2.4 How we handle VAT (old)

     This articles is outdated. Find the latest information here:

     

    When purchasing through our webshop we have included all taxes and duties in the total price. This covers both the import duties and VAT. Since Norway is not a member of the EU, this is treated as an importation of goods, which entails that VAT is applied upon importation for the country in question. You are not charged a Norwegian VAT.

    As our webshop is our B2C channel we handle VAT for the customer and collect this upon purchase. The sales documentation we provide upon purchase can then be used to deduct the VAT with your national tax authorities.

    You should not need to pay any additional fees upon receiving your order. If your shipment somehow are added an extra fee, please use your order confirmation email as proof of paid VAT/import duties to resolve the issue or contact our support team. 

    Read more:

    I want to add a billing address

     

  • 2.5 I want to add a billing address (old)

     This articles is outdated. Find the latest information here:

     

    When placing an order in the web shop, make sure that the box "Billing address same as shipping" is unchecked. This option is found under "2. Shipping and billing address" in the checkout process.

     

     

    Read more:

    How we handle VAT

  • 3.1 Shipping Schedule (old)

     This articles is outdated. Find the latest information here:

     

    For shipping times, see Shipping Details & Delivery Details. When your order is ready for delivery, you will be contacted by DHL in order to schedule the delivery.

     

    We will always keep our customers well-informed of any changes to our shipping schedule.

    If you have any questions about your order, please submit a support request here. 

     

  • 3.1 Delivery Details (old)

     This articles is outdated. Find the latest information here:

     

    Delivery schedule: 

    Shipping costs for the reMarkable paper tablet are included in the price. The shipping method may vary depending on your shipment address, country and region. 

    Express shipping is available for the reMarkable and all accessories. The estimated shipping time is as follows: 

     

    Hong Kong: 1 - 2 business days

    Bulgaria, Canary Islands, Greece, Malta, Romania, Slovakia, Sweden: 2 - 5 business days 

    Australia, Austria, Belgium, Canada, Croatia, Cyprus, Czech republic, Denmark, Estonia, Finland, France, Germany, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein
    Lithuania, Luxembourg, Netherlands, New Zealand, Norway, Poland, Portugal, Slovenia, Spain, Switzerland, UK, US: 2 - 3 business days 

     

    Delivery process: 

    You will receive an email from DHL within 24-48 hours of placing an order. This email contains the tracking information for your order. Should you need to change your shipping address, you can do so through a link in the email from DHL.

  • 4.1 Full Payment Refunds (old)

     This articles is outdated. Find the latest information here:

     

    The reMarkable paper tablet is shipped with express shipping, which means that orders cannot be canceled before shipment. To cancel your order you will need to refuse the parcel upon delivery.

    To stop a delivery, please follow these steps:

    1. Upon delivery, inform DHL that you do not wish to receive the order, and that the parcel needs to be returned to the sender.
    2. Once DHL is informed, contact our customer service team to inform them that the parcel is being returned.
    3. When our customer service team has confirmed with DHL that the parcel is being returned to reMarkable, you will receive a full refund. We will keep you updated throughout the process.

     

    If you’re unable to refuse the delivery, please follow the return process in order to receive a refund.

    Please see our Terms and Conditions for details. 

     

    Read more:

    Return policy

    How to return an item

    I have problems returning my item(s)

  • 5.1 Return policy (old)

     This articles is outdated. Find the latest information here:

     

    Return policy

    At reMarkable we create better paper to help you think better. It is our utmost goal to make you satisfied with your product. If you for any reason are not satisfied with your reMarkable purchase, we will offer you a full refund within 30 days from the order date*. For Hong Kong customers, other policies apply. Please see our Terms and conditions.

    *30 calendar days from the day you ordered the product.

    *Hong Kong and Refurbished orders are not eligible for refunds. 

     

    Please note

    • reMarkable can only process merchandise and products directly purchased from our web store. Should you want to return reMarkable merchandise not directly purchased from reMarkable please be advised that we will not be able to process your request.
    • Returns that do not qualify for warranty coverage and/or lie outside the legal return period will not be processed.
    • Returns that in some ways miss required information, are sent directly to our headquarters or in other ways does not follow the described return process will be rejected and not refunded.
    • Returns that are eligible for a refund within the 30-day return period must include all items received when ordered from remarkable.com.
    • Pickup by DHL must be booked within 10 days of the approval date for the return request.

    Create a return request here.

     

    Return for repair/ replacement

    If you should experience any problems with reMarkable or any of the reMarkable accessories, we encourage you to check out our Troubleshooting and User Guide.

    If you are not able to solve your issues through these guides, please contact customer service before following the return procedure.

    NOTE

    Damaged batteries should be treated as hazardous materials. Do not return the device if the battery is swelling, leaking, or if you in any other way suspect that the battery is damaged. In this case, please make sure you dispose of or recycle the reMarkable and its accessories according to local laws and regulations. Do not puncture, drop or incinerate the battery.

     

    Read more:

    How to return an item

  • 5.2 How to return an item (old)

     This articles is outdated. Find the latest information here:

     

    Note: If you ordered from Amazon after 13.08.2018, please contact Amazon to return the reMarkable.

     

    

    In order to return your reMarkable device, please follow these steps:

    1. Create an account and register your return at remarkable.12return.com.

    You will receive an email confirmation when your request has been processed and approved by one of our staff. Please allow 2-3 business days for us to process your return once the request has been submitted. It may take up up to a week in periods of high demand. 

     

    2. Schedule a time for pickup by DHL

    Use the link from the request approved-email or find your request under 'Open tasks' at remarkable.12return.com. Please note that pickup by DHL must be booked within 30 days of the approval date for the return request.

    To prepare your return please follow these steps:

    1. Print the Shipping Labels and Proforma Invoice which can be found in your return request at remarkable.12return.com. Please print 3 copies of the Proforma Invoice. 
    2. Please package your tablet properly for its trip to our return centre. Attach the Shipping Label on the outside of your package. 

       We advise to ship your tablet in its original box and place it in a bigger box with bubble wrap to prevent damage. Your parcel will have to travel over conveyor belts and warehouse slides. reMarkable is not responsible for damage during delivery.

       Please note that returns that are eligible for a refund within the 30-day return period must include all items received when ordered from remarkable.com.
    3. Hand the package to the DHL Express courier with the "ARCHIVE DOC" Shipping Label and the 3 Proforma Invoices.

     

    3. Receive a refund* or replacement 

    You will be issued a refund or replacement within 10 - 15 days once the package is received and processed at our facilities. Please allow for more time during holiday periods. 

     

    Note

    Damaged batteries should be treated as hazardous materials. Do not return the device if the battery is swelling, leaking, or if you in any other way suspect that the battery is damaged. In this case, please make sure you dispose of or recycle the reMarkable and its accessories according to local laws and regulations. Do not puncture, drop or incinerate the battery.

      

    Note

    Please make sure that you take the adequate steps to backup your data and/or reset your device before returning your reMarkable.

    If you are a Hong Kong customer, please see our Terms and conditions. 

     

    Read more:

    Return policy

    I have problems returning an item

  • 5.3 I have problems returning my item(s) (old)

     This articles is outdated. Find the latest information here:

     

    In order to return your reMarkable device, please follow these steps as described:

    1. Create a user: Open remarkable.12return.com and create a new user. It is currently not possible to use your account at My reMarkable, and you will need a separate account for our returns portal.
    2. Create a return request: Follow the 3 steps in the portal to register your return request
       1. Choose return type -  "Return within 30-day Return Period" or "Return for Repair / Replacement".
       2. Choose product type. Make sure to select all items that are to be returned, or else your return request will be rejected later in the process.
       3. Enter your address for pickup by DHL. 
       4. When submitted the return request will be handled by one of our staff. Please allow 5-7 days to process your return once the request has been submitted. It may take up to 14 days in periods of high demand. You will receive an email confirmation when your request has been approved. 
    3. Schedule pickup: Schedule a time for pickup by DHL at remarkable.12return.com. Find your request under 'My returns' or 'Open tasks', open the return request and follow the steps at 'Click here to create a pickup booking'. You will receive a pickup confirmation email once your pickup request has been confirmed by DHL.
    4. Prepare for pickup:
       • Print the Shipping Labels and Proforma Invoice attached to this e-mail. Please print 3 copies of the Proforma Invoice. Attach the first Shipping Label on the outside of your package. 
       • Please package your tablet properly** for its trip to our return centre. The return label can be found in the booking request.
       • Hand the package to the DHL Express courier with the "ARCHIVE DOC" Shipping Label and the 3 Proforma Invoices.
       • Important: Please make sure that you take the adequate steps to backup your data and/or reset your device before returning your reMarkable.
    5. Refund or replacement: You will be issued a refund* or a replacement item once the package is received at our facilities. Please allow for more time during holiday periods. 

    *Note that we do not refund customs and VAT. Customs duties, VAT and other fees or taxes will be handled by the relevant authorities in the shipment address country. 

     

    **How to pack your parcel 

    We advise to ship your tablet in its original box and place it in a bigger box with bubble wrap to prevent damage. Your parcel will have to travel over conveyor belts and warehouse slides. reMarkable is not responsible for damage during delivery. 

     

    Please note

    • reMarkable can only process merchandise and products directly purchased from our web store. Should you want to return reMarkable merchandise not directly purchased from reMarkable please be advised that we will not be able to process your request.
    • Returns that do not qualify for warranty coverage and/or lie outside the legal return period will not be processed.
    • Returns that in some ways miss required information, are sent directly to our headquarters or in other ways does not follow the described return process will be rejected.
    • If you are a Hong Kong customer, please see our Terms and conditions. 

     

    Read more:

    Return policy

    How to return an item

  • 5.4 My return was not picked up (old)

    This articles is outdated. Find the latest information here:

     

    If DHL did not arrive at the scheduled time you will need to submit a new return request in order to book a new pickup appointment.

    You can create a new return request by logging into your account at remarkable.12return.com and selecting "Return within return period" or "Return for repair/replacement". Please note that you will need to print new shipping labels, as the previous shipping labels are expired.

  • 5.5 My return was sent back to me (old)

     This articles is outdated. Find the latest information here:

     

    If your return is returned to you this is most likely because of missing documents.

    To re-send the return you will need to submit a new return request at remarkable.12return.com. Keep in mind that you will need to book a new pickup for your return as well as printing a new shipping label. Upon the hand-over to DHL please make sure to hand over the three copies of the proforma invoice and the second part of the shipping label to the courier. You can find the shipping label under the tab "Shipping" and the proforma invoice under "Return information" under "My returns" in remarkable.12return.com, or in the email sent to you after the return was authorized.

• Troubleshooting
  • About the electronic paper display (old)

    This articles is outdated. Find the latest information here:

     

    The reMarkable display was designed to closely mimic the appearance of real paper, using E Ink technology.

    The shadow of a previous image can sometimes remain visible on the display. The image is removed when the display refreshes. Refreshing of the display will look like a quick ‘blink’ and happens every now and then.

    If you experience that images remain on the display, simply wait for the display to refresh. 

    

  • Help with unresponsive device (old)

    This articles is outdated. Find the latest information here:

    Experienced problem

    The reMarkable device appears frozen and does not respond. Nothing happens when pressing the buttons or using the stylus.

    How to solve the issue

    To solve this issue, try the following steps:

    • Turn off the device by holding down the power button for at least 15 seconds
    • Wait for 5 seconds
    • Restart the device by pressing the power button for 2 seconds

    If the device still does not respond:

    • Charge the device with a different USB charger. Use a Micro-USB cable through a mains connected charger to charge your reMarkable device. Allow the charger to be plugged in for at least 24 hours before using the device.

    If you are still experiencing issues with your device, please contact us here.

  • Exporting PDF files from reMarkable (old)

    This articles is outdated. Find the latest information here:

    The reMarkable lets you read, edit and share PDF files. Here is how you can export PDF files from the reMarkable paper tablet:

    Export by using the desktop app: 

    1. Open the reMarkable desktop app. 
    2. Select the file you want to export to your computer. 
    3. Right click on the file. 
    4. Select "Export as PDF".
    5. Choose the destination for the file on your computer. 

    

     

    Export by using a USB cable: 

    1. Connect the reMarkable to a computer with a USB cable.
    2. Open a browser window and enter the address 10.11.99.1.
    3. Click on the file you want to export. 
    4. Click the Download button in the upper right corner. 

    Please note that his functionality is currently experimental, as we haven't fully implemented it yet. This feature will be improved through future software updates.
    Make sure that USB transfer is enabled on your reMarkable in order to use this feature.

  • Help using the Marker (old)

    This articles is outdated. Find the latest information here:

     Write and draw directly on the surface of your reMarkable paper tablet with the Marker. The Marker does not require charging in order to be used. 

                                           

    If you are having issues with your Marker, please try to replace the Marker tip.

    How to change the Marker tip: 

    • Press the Marker tip removal tool slightly together over the tip on the Marker.
    • Pull the tip slowly out of the Marker. Gently insert a new tip.

                                                                           

     

     

    If you are still experiencing issues with your Marker, please contact us at this page.

    New Marker tips can be purchased in our web store. 

     

  • How to check for new software updates (old)

    This articles is outdated. Find the latest information here:

    New software updates are regularly released for the reMarkable. Read about reMarkable's latest software updates on our blog or see the Release log. 

    Here is how you can update your reMarkable:

    1. Select the rM logo in the top left corner
    2. Select Device
    3. Select Check for updates
    4. Select Download version
    5. Select Restart the device when the update is downloaded

    Make sure that you are connected to a Wi-Fi network in order to download updates. Note that downloading and installing new updates might take a few minutes. It is recommended to charge your reMarkable before downloading new updates. 

     

    Check for new updates in the Device settings

    How do I know that I have the latest software version installed?
    You can check if you have the latest software version installed by pressing Check for updates in the Device settings. If there are new software updates available, they will then be available for download.

     

    If you are still experiencing issues with updating your device, please contact us here. 

     

    Read more:

    Device settings
    Release log

  • Reading PDF files on reMarkable (old)

    This articles is outdated. Find the latest information here:

     The reMarkable paper tablet allows you to easily read and make annotations to PDF files. 
    reMarkable supports PDF and ePUB file formats. 

    Note that files containing DRM (Digital Rights Management) restrictions cannot be opened on the device. 

     

     

    Imported PDF files will appear in My files and in Documents. 

     

    Read more:

    Import files to reMarkable
    Can I read my Amazon Kindle books on the reMarkable?
    Transfer files by USB

  • Reading ePub files on the reMarkable (old)

    This articles is outdated. Find the latest information here:

    If you experience that ePub files display incorrectly on your device, please try the following steps:

    • Adjust the page margins 
    • Adjust the justification

    How to change Text Settings:

    1.  Open the ebook you want to read 
    2.  Select the Text settings button  on the top menu bar 
    3.  Tap directly on a menu option to edit the view settings 

     

    

    Text settings

  • Using the passcode (old)

    This articles is outdated. Find the latest information here:

     Setting a passcode allows you to securely store files on your reMarkable paper tablet.

    Note that the passcode can only be reset from within Security settings. If you forget your passcode you have an unlimited number of attempts to unlock your device. We recommend that you note down your passcode and store it somewhere safe. 

     

     

    A passcode allows you to securely store your files

    Read more about security here.