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Frequently asked questions

More resources

You can use this section to find the best way to contact us for the help you need.

What is your question about?

    • If you're interested in purchasing reMarkable for your company, please reach out to us at this page. 

      If you plan to purchase less than 6 units, please order through our webshop. 

    • We offer these payment options:

      • Visa
      • Mastercard
      • American Express
      • Klarna*
      • PayPal

      *Klarna is currently only offered in the following countries:

      • Finland
      • Germany
      • Norway
      • United Kingdom

    • Pre-order campaign

      The pre-order campaign does not include all taxes and fees, and as a pre-order customer you will have to pay duties, fees and VAT relevant for the country of your shipment address. For more information regarding Terms & Conditions for pre-order customers, please contact us here.

       

      Regular orders made after 15th september 2017

      All purchases made in the reMarkable store after the pre-order has ended include all taxes and fees, and hence customers making a purchase from the reMarkable store after 15th september 2017 does not have to pay any additional taxes and fees. Please refer to our Terms and Conditions for further details.

    •  

      All customers that pre-ordered a reMarkable paper tablet should by now have received their reMarkable. For more details, see the Shipping status blog post.

      For shipping times, see Shipping Details & Delivery Details. When your order is ready for delivery, you will be contacted by DHL in order to schedule the delivery.

       

      We will always keep our customers well-informed of any changes to our shipping schedule.

      If you have any questions about your order, please submit a support request here. 

       

    • Shipping costs for the reMarkable paper tablet are included in the price. The shipping method may vary depending on your shipment address, country and region. 

      The reMarkable paper tablet is shipped with express delivery. The estimated shipping time is as follows: 

       

      Hong Kong: 1 - 2 business days

      Bulgaria, Canary Islands, Greece, Malta, Romania, Slovakia, Sweden: 2 - 5 business days 

      Australia, Austria, Belgium, Canada, Croatia, Cyprus, Czech republic, Denmark, Estonia, Finland, France, Germany, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein
      Lithuania, Luxembourg, Netherlands, New Zealand, Norway, Poland, Portugal, Slovenia, Spain, Switzerland, UK, US: 2 -3 business days 

       

      Once your order is ready for delivery, you will be contacted by DHL in order to schedule a delivery appointment.

      For individual orders of Marker tips and USB Cables within the US, we offer Hong Kong E Express, with an estimated shipping time of 7 - 10 business days.

    • The reMarkable paper tablet is available in the following countries:

      • Australia
      • Austria
      • Belgium
      • Bulgaria
      • Canada
      • Croatia
      • Cyprus
      • Czech republic
      • Denmark
      • Estonia
      • Finland
      • France
      • Germany
      • Greece
      • Hong Kong
      • Hungary
      • Iceland
      • Ireland
      • Italy
      • Latvia
      • Liechtenstein
      • Lithuania
      • Luxembourg
      • Malta
      • Netherlands
      • New Zealand
      • Norway
      • Poland
      • Portugal
      • Romania
      • Slovakia
      • Slovenia
      • Spain
      • Sweden
      • Switzerland
      • UK
      • US

      The reMarkable paper tablet and accessories are available in our Store, on Amazon and Amazon UK.

    • If you would like to cancel your order and ask for a refund, please contact us by submitting a request. Make sure to include the transaction number in the request.

      The reMarkable paper tablet is shipped with express shipping, which means that orders usually cannot be cancelled before shipment. If your order has been shipped, please follow the return process in order to receive a refund. 

      Please refer to our Terms and Conditions for details. 

    • Return policy

      At reMarkable we create better paper to help you think better. It is our utmost goal to make you satisfied with your product. If you for any reason are not satisfied with your reMarkable purchase, we will offer you a full refund within 30 days from the order date*. For Hong Kong customers, other policies apply. Please see our Terms and conditions. 

      *30 calendar days from the day you ordered the product.

       

      Please note

      • reMarkable can only process merchandise and products directly purchased from our web store. Should you want to return reMarkable merchandise not directly purchased from reMarkable please be advised that we will not be able to process your request.
      • Returns that do not qualify for warranty coverage and/or lie outside the legal return period will not be processed.
      • Returns that in some ways miss required information, are sent directly to our headquarters or in other ways does not follow the described return process will be rejected.
      • Returns that are eligible for a refund within the 30-day return period must include all items received when ordered from remarkable.com.
      • Pickup by DHL must be booked within 30 days of the approval date for the return request.

      Create a return request here.

       

      Return for repair/ replacement

      If you should experience any problems with reMarkable or any of the reMarkable accessories, we encourage you to check out our Troubleshooting and User Guide.

      If you are not able to solve your issues through these guides, please follow the return procedure to submit a return request.

      NOTE

      Damaged batteries should be treated as hazardous materials. Do not return the device if the battery is swelling, leaking, or if you in any other way suspect that the battery is damaged. In this case, please make sure you dispose of or recycle the reMarkable and its accessories according to local laws and regulations. Do not puncture, drop or incinerate the battery.

       

      Read more:

      How to return an item

    • Asset_1.jpg

      In order to return your reMarkable device, please follow these steps:

      1. Create an account and register your return at remarkable.12return.com.

      You will receive an email confirmation when your request has been processed and approved by one of our staff. Please allow 2-3 business days for us to process your return once the request has been submitted. It may take up up to a week in periods of high demand. 

       

      2. Schedule a time for pickup by DHL

      Use the link from the request approved-email or find your request under 'Open tasks' at remarkable.12return.com. Please note that pickup by DHL must be booked within 30 days of the approval date for the return request.

      To prepare your return please follow these steps:

      1. Print the Shipping Labels and Proforma Invoice which can be found in your return request at remarkable.12return.com. Please print 3 copies of the Proforma Invoice. 
      2. Please package your tablet properly for its trip to our return centre. Attach the Shipping Label on the outside of your package. 

           packaging_3x.png

        We advise to ship your tablet in its original box and place it in a bigger box with bubble wrap to prevent damage. Your parcel will have to travel over conveyor belts and warehouse slides. reMarkable is not responsible for damage during delivery. 
        Please note that returns that are eligible for a refund within the 30-day return period must include all items received when ordered from remarkable.com.
      3. Hand the package to the DHL Express courier with the "ARCHIVE DOC" Shipping Label and the 3 Proforma Invoices.

       

      3. Receive a refund* or replacement 

      You will be issued a refund or replacement within 15 - 20 days once the package is received and processed at our facilities. Please allow for more time during holiday periods. 

      *Note that we do not refund customs and VAT. Customs duties, VAT and other fees or taxes will be handled by the relevant authorities in the shipment address country. 

       

      Note

      Damaged batteries should be treated as hazardous materials. Do not return the device if the battery is swelling, leaking, or if you in any other way suspect that the battery is damaged. In this case, please make sure you dispose of or recycle the reMarkable and its accessories according to local laws and regulations. Do not puncture, drop or incinerate the battery.

        

      Note

      Please make sure that you take the adequate steps to backup your data and/or reset your device before returning your reMarkable.

      If you are a Hong Kong customer, please see our Terms and conditions. 

       

      Read more:

      Return policy

      I have problems returning an item

    • In order to return your reMarkable device, please follow these steps as described:

      1. Create a user: Open remarkable.12return.com and create a new user. It is currently not possible to use your account at My reMarkable, and you will need a separate account for our returns portal.
      2. Create a return request: Follow the 3 steps in the portal to register your return request
        1. Choose return type -  "Return within 30-day Return Period" or "Return for Repair / Replacement".
        2. Choose product type. Make sure to select all items that are to be returned, or else your return request will be rejected later in the process.
        3. Enter your address for pickup by DHL. 
        4. When submitted the return request will be handled by one of our staff. Please allow 5-7 days to process your return once the request has been submitted. It may take up to 14 days in periods of high demand. You will receive an email confirmation when your request has been approved. 
      3. Schedule pickup: Schedule a time for pickup by DHL at remarkable.12return.com. Find your request under 'My returns' or 'Open tasks', open the return request and follow the steps at 'Click here to create a pickup booking'. You will receive a pickup confirmation email once your pickup request has been confirmed by DHL.
      4. Prepare for pickup:
        • Print the Shipping Labels and Proforma Invoice attached to this e-mail. Please print 3 copies of the Proforma Invoice. Attach the first Shipping Label on the outside of your package. 
        • Please package your tablet properly** for its trip to our return centre. The return label can be found in the booking request.
        • Hand the package to the DHL Express courier with the "ARCHIVE DOC" Shipping Label and the 3 Proforma Invoices.
        • Important: Please make sure that you take the adequate steps to backup your data and/or reset your device before returning your reMarkable.
      5. Refund or replacement: You will be issued a refund* or a replacement item once the package is received at our facilities. Please allow for more time during holiday periods. 

      *Note that we do not refund customs and VAT. Customs duties, VAT and other fees or taxes will be handled by the relevant authorities in the shipment address country. 

       

      **How to pack your parcel 

      We advise to ship your tablet in its original box and place it in a bigger box with bubble wrap to prevent damage. Your parcel will have to travel over conveyor belts and warehouse slides. reMarkable is not responsible for damage during delivery. 

       

      Please note

      • reMarkable can only process merchandise and products directly purchased from our web store. Should you want to return reMarkable merchandise not directly purchased from reMarkable please be advised that we will not be able to process your request.
      • Returns that do not qualify for warranty coverage and/or lie outside the legal return period will not be processed.
      • Returns that in some ways miss required information, are sent directly to our headquarters or in other ways does not follow the described return process will be rejected.
      • If you are a Hong Kong customer, please see our Terms and conditions. 

       

      Read more:

      Return policy

      How to return an item

    • reMarkable overview 

      Size and weight:

      • 177 x 256 x 6.7mm (6.9 x 10.1 x .26 inches)
      • 350 gram (.77 pounds)

       

      CANVAS Display

      • 10.3” monochrome digital paper display (black and white)
      • 1872x1404 resolution (226 DPI)
      • Partially powered by E Ink Carta technology
      • Multi-point capacitive touch
      • No glass parts, virtually unbreakable
      • Paper-like surface friction
      • Palm rejection

      Warning: Do not let the display come in contact with alcohol or any solvent containing alcohol as this may damage the device. Learn how to clean your device in 8.1 Important safety & handling information. 

       

      Storage and RAM

      • 8 GB internal storage*
      • 512 MB DDR3L RAM

      *The OS uses some space, so free available space is about 6.5 GB. This is enough for 100 000 pages.

       

      Processor

      1 GHz ARM A9 CPU

       

      Battery

      • Rechargeable (Micro USB)
      • 3000 mAh

      Warning: The battery in this product cannot be easily replaced by users themselves.

       

      Operating system

      Codex, a custom Linux-based OS optimized for low-latency e-paper.

       

      Physical buttons

      Power button

      Use the power button to turn on or wake up the device, put your reMarkable to sleep or turn it off.

      Power_button-cropped.png

      How to:

      • Put the device to sleep by pressing the power button once. The sleep sign will appear on the screen.
      • Wake the device by pressing the power button once.
      • Turn off reMarkable by pressing the power button for 3 seconds. You will then be asked whether you want to turn off the device or not.
      • Turn on reMarkable by pressing the power button until the screen flashes from black to white.

      Read more about Sleep and other power saving modes in Power Settings.

       

      Home button

      Use the home button to move up one level. Press the button multiple times to end up at My Files.

      Home_button-cropped.png

       

      Prev and next buttons

      The prev and next buttons allows you to flick pages while reading through your documents, ebooks or notebooks.

      • Page forward press the right corner button.
      • Page backward press the left corner button. 
      • Create a new page in a notebook by pressing the next button. Note that you must have written or sketched on a page before you are able to create a new page.

      Prev_next_button-cropped.png

       

       

      Micro USB charging port

      Use the charging port and the attached Micro USB cable to charge your reMarkable.

       

    • Marker

      The high friction marker lets you draw and write with a paper-like feeling.

       

      No charging or pairing

      The marker can be used instantly, without any need for setup. It is powered by electromagnetic induction, which means that it does not require charging or Bluetooth pairing to function.

       

      Pressure sensitivity

      The marker is pressure sensitive (2,048 levels to be exact) which allows you to draw thicker and thinner lines just by adjusting your pressure on the marker.

       

      Tilt

      The marker reacts to 512 levels of tilt, which lets you draw and write with a paper-like feeling.  By tilting the marker you can add shading and vary the thickness of your stroke. The tilt is only available for certain sketching tools. Read more about it here. 

       

      Rest your hand on the display

      The reMarkable display has palm rejection technology which enables you to draw, write and navigate while resting your palm on the display.



      Marker tips

      The marker tips are carefully designed to deliver a paper-like feeling. reMarkable comes with 10 marker tips and a marker tip removal tool. While one is already supplied at the tip of the pen, an extra marker tip is hidden in the top of the Marker. Slide the top part upwards to find the tip. 

      marker.png 

      How to change the marker tip:

      • The marker tip is changed by using the marker tip removal tool.
      • Insert the marker into the marker tip removal tool, and press the tool slightly together.
      • Pull the tip slowly out of the marker. Gently insert a new tip.

       

      Durability

      The durability of the marker tips will vary with writing technique and amount of usage. Our best estimate for an average user is anywhere between three to seven weeks, hence, the 10 pen tips are likely to last between six months and upwards to 15 months depending on usage.  

      You can purchase additional marker tips in the reMarkable Store.

       

       

      Folio

      The folio is made from sturdy and durable wool felt and leather, and protects your reMarkable from scratches. The marker can be kept safely inside the folio. The folio can be purchased in the reMarkable Store. 

       

      folio.png

       

      Micro USB cable

      Use the micro USB cable to charge your reMarkable. By plugging it into the micro USB charging port. You will need a USB power plug to connect with the cable (not included with the reMarkable).

    • Warning

      To avoid damage or injuries read important safety and handling information before using your reMarkable.

       

      What you need to get started

      • A reMarkable device.
      • Micro USB cable + USB power plug.
      • A mobile or desktop device.
      • Access to a wireless network.

       

      Setup

      Turn on your reMarkable and follow the setup assistant on the device. The setup consists of a few simple steps that will get your reMarkable ready to go. The device arrives partially charged and does not need to be charged before the setup.

      1. Tap Press to get started.

        startup_screen_btn.png
        Welcome! This is your startup screen.


      2. Connect to Wi-Fi by choosing an available Wi-Fi network. If necessary, enter a Wi-Fi password. You are connected when there is a white dot next to the selected Wi-Fi network. Once connected to Wi-Fi, tap next.


        Dashboard___2.png
        Choose your network

        password.png
        Type password

        Dashboard___7.png
        Success!

        Note: You can choose to skip this step and connect to Wi-Fi from Settings later. This is not recommended, as your device will not be connected to the reMarkable cloud and your files will not be backed up. Wi-Fi is also necessary to get the latest updates for your device.

        intro.png
        After you have connected to WiFi you will be taken to this screen. Tap to continue

      3. Connect your devices to the reMarkable cloud to be able to access documents and ebooks on your reMarkable. The reMarkable cloud allows you to securely back up your files and access your documents in the mobile and desktop applications.  

        intro_2.png
        Tap the button to connect your device to the cloud.


        login_mix.png
        Go to my.remarkable.com on a mobile or desktop device

      4. Log into my.remarkable.com from a mobile or desktop device and create a reMarkable account to connect to the reMarkable cloud. Once logged in, tap Get code for your reMarkable device. Note that the one-time code is only valid for five minutes.

        Note: If you choose to sign up with your email address, you have to confirm your email address before you can proceed.


        login_dialogue.png
        Sign up with Facebook, Google or your email address


        not_connected.png
        You're in! Tap 'Get code' to connect your device.



      5. Enter the one-time code on your reMarkable device, and tap Go
        input_code_mix.png
        Input the 8 character code to your reMarkable



      6. Your reMarkable is now connected to the cloud!

        connected_1.png
        When connected, the device will be marked with a check mark in the browser


        connected_device.png
        Success! You are connected. 



      7. Tap Continue and choose between right-handed or left-handed mode. This can be changed later in Accessibility Settings.

        Hands2.png
        Choose between right handed and left handed mode, then tap Finish

      8. Click restart to complete the setup. Once restarted, your reMarkable is ready to go with the latest updates.

       

       

      Read more

    • Use the micro USB cable from the reMarkable box to charge your reMarkable.

      Plug the micro USB cable end to the micro USB charging port and the USB end to a USB power plug (max 5V, 1.5A), or to your computer.

      There are two ways of checking whether your reMarkable is charging when turned on:

      • The Battery indicator on the home screen will change from a battery icon to a charging icon.
      • Power settings in Settings will indicate that the charger is connected while the device is charging.

       

      Battery.png        Battery Status   Battery_charging_288x.png         Battery charging 

       

      The device will flash white if it is turned off when it starts charging.

    • It it is critical to have the latest version for reMarkable to work as intended and for you to get the latest functionality. You find which software version you are running in Device Settings.

      Read about reMarkable's latest software updates on our blog or check out the Release log for a detailed list of released functionality.

       

      How to update

      reMarkable

      Your device is by default set to auto update, which is recommended for you to always have the latest updates and the newest functionality.

      How to update with auto-update enabled:

      1. Look for a notification in the lower left corner on the home screen. This notification will tell you to restart your device to complete the installation.
      2. Restart your device to complete the installation.

      How to update manually:

      1. Open Settings by tapping the rM-icon in the top left corner in My Files
      2. Make sure you are connected to Wi-Fi in Wi-Fi settings.
      3. In Device settings, tap Check for updates to see if there are any new updates available. 
      4. Tap Download version to update to a new version.
      5. When the download is finished, click Restart device to complete the update.

       

      Desktop app - Mac & Windows

      You will be prompted with a pop-up notification in the application when a new version is available. If this does not happen, you can always download the latest version on my.remarkable.com

       

      Mobile app - iOS

      If auto-updates are enabled your app will be updated automatically. 

      How to turn on automatic updates:

      1. Go to Settings.
      2. Tap iTunes & App Store.
      3. Switch Updates on.

      How to update manually: 

      1. Open the App Store.
      2. Tap Updates in the bottom right.
      3. Find reMarkable, and tap Update. 

      If the reMarkable app is not listed here, your app is on the latest version.

       

      Mobile app - Android

      If auto-updates are enabled your app will be updated automatically. 

      How to turn on automatic updates:

      1. Open the Google Play Store.
      2. Use the search bar to find reMarkable.
      3. Tap the three vertical dots in the top right.
      4. Check Auto-update.

      If not, you can update the app manually in Google Play Store:

      1. Open the Google Play Store.
      2. Use the search bar to find reMarkable.
      3. Tap Update. 

      If "Update" is not an option, your app is on the latest version.

       

    • Learn how to make the most out of your reMarkable with these tips & tricks! Download and transfer the PDFs to your reMarkable and read it on your device. 

       

      Notetaking

      • Find your favorite pen
      • Make notes in a hurry with Quick sheets
      • Learn how to minimize or hide the toolbar         
      • Templates

      Download PDF

      		   Screen_Shot_2017-11-01_at_14.58.56.png 

       

       

      Sketching

      • How to use layers
      • Three different erasers - and when to use which
      • Move, scale, rotate and copy your drawings or notes
      • Liveview your notes to a desktop

      Download PDF 

      		  Screen_Shot_2017-11-02_at_10.34.48.png

       

       

      Reading

      • Edit text settings for ebooks
      • Highlight documents
      • Switch between landscape and portrait mode
      • Crop documents for better readability

      Download PDF

       

       

      Organizing

      • How to use My Files
      • Get files onto reMarkable
      • How to use folders
      • Bookmark your most used files
      • Share files and single pages from reMarkable    
      • Move files to My Files or a folder
      • How to delete pages
      Download PDF 

        Screen_Shot_2017-11-01_at_13.56.26.png

       

       

       

       

       

       

       

       

       

       

       

       

       

       

       

    • Notebooks are where you sketch and take notes. Notebooks are created by you on your reMarkable, and there are no limits to how many pages your notebook can have. Switch between a minimum and a maximum toolbar to suit your needs.

      Notebooks are easily renamed and can be moved into folders. View a filtered view of all your notebooks in the Notebook section on your home screen, regardless of how they are organized.

       

      How to 

      New_notebook_2x.png 

            

      Create a new notebook by tapping the Create new notebook-icon in My Files or a folder.

      New_sheet_2x.png    

          

      Add a new page to your notebook by tapping the new page-icon. New pages are automatically placed in the end of the notebook.

      Page_Overview_2x.png    

        

        

      View all pages inside a notebook by tapping the page overview-icon. Go back to the on-page view by clicking the one-page icon.


       

      Quick sheets

      Screen_Shot_2017-11-02_at_10.55.57.png           

      The reMarkable comes with a default notebook for taking quick notes on the go, without having to create a new notebook.

      Quick sheets are always available from My files, and it cannot be moved or deleted. 

       

       
      New_sheet_2x.png   Create a new page by clicking the Quick sheet-button in the upper right corner in My Files.

       

       


      Read more

       

       

       

       

       

       

       

       

       

    • Documents are PDF-files imported through the desktop or mobile application and onto your device. Read and take notes in a document, and share to email directly from your device.

       

      View all pages inside a document by tapping the page overview icon. Go back to the One-Page View by clicking the single page view icon.


      Organize your documents by moving them into folders. All your documents will appear in the filtered Document section on your reMarkable, regardless of how they are organized.

       

      Page_Overview_2x.png        Page Overview     notebook_4x.png        Single page view


       

      Read more:

       

       

    • Ebooks are digital books imported through the desktop or mobile application and onto your device. EPUB is currently the only supported ebook format.

      View all pages inside a document by tapping the page overview icon. Go back to the one-page View by clicking the single page view icon.

      Organize your ebooks by moving them into folders. All your ebooks will be displayed in the ebook section on your home screen, regardless of where they are located.

       

      Page_Overview_2x.png Page overview   notebook_4x.png Single page view

        

      Read more

    • Folders helps you organize your notebooks, documents and ebooks. Define your own file structure with folders and subfolders in My Files. 

       

      When a folder has content the folder icon changes from white to black. 

      Screen_Shot_2017-09-26_at_18.40.23.png

      In this example Folder 1 has content, and Folder 2 is empty.

       

      How to:

      • Create a New Folder from My Files or a folder by tapping the New Folder icon.
      • Add content to a folder by opening the contextual menu (three dots) on the item you want to add, then click Move and choose the right folder. Confirm the action by tapping Move here.

       

      New_folder_2x.png        New Folder

       

       

       

       

      Read more

    • My files displays your folders, notebooks, documents and ebooks as organized by you. Here you can add folders, move and copy content to suit your needs.

       My_files_2x.png        My Files

       

      How to:

      • Sort your files by last updated, size or alphabetical order. Change this by tapping Sort by.
      • View your content in Grid View or in List View. This can be changed by tapping Display.
      • Scroll up and down in your file overview by swiping with your marker or your finger.

       

       Screen_Shot_2017-11-01_at_13.56.26.png

    • If you choose Notebooks, Documents or Ebooks in the side menu, you will see a filtered view of all your files. This means that:

      Notebooks_2x.png   

          

      Notebooks will show all your notebooks.
      Documents_2x.png   

       

      		 Documents will show all your imported PDF-files.
      Ebooks_2x.png   

       

      		 Ebooks will show all your imported ePUB-files. 

      Even when you move your notebooks, documents or ebooks into folders, they will always appear in the filtered view on the home screen. 

       

       

    • A bookmark is a label you can give to the documents, notebooks, ebooks and folders that you want quick access to. Everything you bookmark will be stored in the bookmark section on the home screen.

      Bookmark_2x.png        Bookmarks

       

      Screen_Shot_2017-11-02_at_10.55.30.pngScreen_Shot_2017-11-02_at_10.55.37.png

       

      Read more

      How to Bookmark a file

    • The notification center on the home screen keeps you informed about the status of your reMarkable and when an action is required.  A battery indicator and the Wi-Fi connection status is always available on your home screen. The battery indicator will also indicate when you are charging your device.

       

      Notifications about the following topics may appear:

      • Disk Full - Not enough free disk space (clickable). The device has a limit of 8 GB internal storage including the OS. An override of this limit will disable sync until free space is available. You can delete files directly on your device or via the desktop or mobile apps.
      • Disconnected - Wi-Fi disconnected. The device is not connected to a Wi-Fi, and you must connect to a known Wi-Fi to enable sync and back-up. This notification may also appear for a few seconds when you turn on the device after power off. 
      • Disconnected - Connecting to cloud...Your reMarkable is connecting to a known network. This notification requires no action from the user.
      • Update installed - Click to restart (clickable). If you have enabled automatic update, this notification will notify you when it is time to restart the device to complete the update.
      • Disconnected - Cloud disconnected. The reMarkable is not connected to the cloud and will not backup or sync any files.

    • Settings can be reached from the home screen by tapping the reMarkable logo in the top left corner. On the Settings page you can download the latest software updates, log into your reMarkable account and more.

      settings.png

       

      Settings:

    •  

      General 

       

      Power.png        Power   Asset_80_2x.png        Wi-Fi
                                                          
      Battery.png        Battery   Asset_46_2x.png        Syncing from reMarkable
               
       Search_2x.png        Search    Asset_47_2x.png        Syncing to reMarkable
               
         dots_menu_2x.png        Menu                 

       

       

      The basics

       

               
      My_files_2x.png My Files   Documents_2x.png Documents
               
      Notebooks_2x.png Notebooks   Ebooks_2x.png Ebooks
               
      Folder_2x.png Folder   notebook_4x.png Single Page 

       

       

      Organize your reMarkable

       

      Asset_29_2x.png        Duplicate   Asset_50_2x.png        Delete
               
      rename2x.png        Rename   Bookmark_2x.png        Bookmark
               
       New_notebook_2x.png        New Notebook   Asset_39_2x.png        Share 
               
      New_sheet_2x.png        New 
             Page      		   Asset_45_2x.png        Download 
                 
      New_folder_2x.png       New 
            Folder      		   Grid_view_2x.png        Grid View
                 
      Asset_64_2x.png        Portrait View   List_view_2x.png        List View
                 
      Asset_65_2x.png  Landscape View   Page_Overview_2x.png        Page
             Overview
               
      crop_2x.png        Crop   desktop_-_full_screen_view.png   Full Screen View 

       

      Settings

       

      Asset_48_2x.png       Check for new version                   Asset_78_2x.png       Storage
               
      Asset_63_2x.png       Security   textsize_2x.png      Accessibility /  Text Size / Settings 
               
      Asset_61_2x.png              Keyboard      

       

       

       

    • Use the reMarkable desktop app or the reMarkable mobile app to transfer documents and ebooks onto your device. Once imported, your files will be synced across your connected devices. reMarkable works best with our custom built apps for iPhone, Android, PC and Mac. 

       

      Transfer files using the desktop app:

      Import- button

      Screen_Shot_2017-11-02_at_10.47.41.png
      1. Open the reMarkable desktop app.
      2. Click the import button in the top right corner.
      3. Select a file from the browser menu, and click open.

      or

      Drag & drop

      Screen_Shot_2017-11-02_at_10.47.33.png 
      • Simply drag a file into the application window and the file will by transferred to your connected devices.

      The file will sync automatically to your device if you are connected to Wi-Fi. Only files in the supported file formats (PDF and ePUB) will be transferred onto your device.

       

       

      Transfer files using the mobile app:

      Import on iPhone:

      1. Open a PDF or ePUB-file.
      2. Tap the share icon in the Apple-menu.
      3. Choose Import with reMarkable.

       Screen_Shot_2017-11-02_at_10.44.48.png

       

      Import on Android:

      Files can be imported to the Android app either by import in-app or by sharing a file to the app. See below:

       

      Import in-app:

      Screen_Shot_2017-11-02_at_10.45.03.png 
      1. Tap the main menu (hamburger menu)
      2. Tap Import files
      3. Choose among your downloaded PDFs and ePUB-files.
      4. Tap Accept to agree to give the app access to your files.

       

       Share from file: 

      1. Open a PDF or ePUB-file.
      2. Tap the Share icon.
      3. Choose Import with reMarkable.

       

       

      Read more:

    • Use bookmarks to label notebooks, documents, ebooks or folders that you want easy access to. All your bookmarks are collected in the bookmark section on the home screen. 

       

      How to bookmark a file or a folder:

      1. Tap the contextual menu (three dots) on the item your want to bookmark. 
      2. Tap the bookmark icon. The bookmark icon becomes visible next to the file name on the file you have bookmarked. It can now be found in the bookmark section. 

       Screen_Shot_2017-11-02_at_10.55.30.pngScreen_Shot_2017-11-02_at_10.55.37.png

       

      How to remove a bookmark on a file:

      1. Tap the contextual menu (three dots) on the item where you want to remove your bookmark. 
      2. Tap the bookmark icon in the top menu. The bookmark icon will disappear on your file, and will no longer be in the bookmark section on the home screen.

       

      bookmark_2x.png        Bookmark               pinned_2x.png        A bookmarked file or folder

    • How to rename a file or a folder:

      1. Tap the contextual menu (three dots) on the file or folder you want to rename.
      2. Tap Settings in the top menu.
      3. Tap Edit in the name field and use the screen keyboard to write in your new file/folder name. 
      4. Tap Done to save the changes. If you want to discard your changes, click Cancel. 

       

    • Keep yourself organized by moving your notebooks, ebooks and documents into folders. A file can only be moved into My Files or into a folder. 

      Please note that Quick Sheets cannot be moved from My Files. 

      move_2x.png        Move

       

      How to move a file or a folder: 

      1 Tap the contextual menu (three dots) on the item you want to move.

      Librabry_-_Home___2_2x.png

       

      2. Tap Move in the top menu

      Librabry_-_Home___3_2x.png

       

      3. Choose your destination folder.

      Librabry_-_Home___4_2x.png

       

      3. Tap Move here to confirm the action.

      Librabry_-_Home___5_2x.png

      Librabry_-_Home___6_2x.png

       

       

       

       

    • Files (notebooks, documents and ebooks) can be duplicated without any changes being made to the original file.  

       

      How to duplicate a file:

      1. Tap the contextual menu (three dots) on the file you want to copy.
      2. Tap duplicate in the top menu.

       The new file will be named with the ending “copy”. 

       

      copy_2x.png        Duplicate

       

    • Share your notebooks, documents and ebooks to an email address from your device.

      You must be connected to Wi-Fi to share a file. Please note that the Share-button will not be available if you are not connected to Wi-Fi and not signed in to an account.

       

      How to share a file:

      1. Tap the contextual menu (three dots) on the file you want to share.
      2. Tap Share in the top menu.
      3. Choose whether to share the file in PDF or PNG-format.
      4. Type in the email address you want to share your file to by using the device keyboard. You can also choose to use a recently used email address. 
      5. Tap Send to complete the action. 

       

      share_2x.png        Share

       

       

    •  

      rm_new_pen.svg        Pen     rm_new_pencil.svg        Pencil
                 
      rm_brush_pressure.svg        Pen - Ballpoint     rm_pencil_straight.svg        Pencil - Sharp
                 
      rm_brush_fineliner.svg        Pen - Fineliner     rm_pencil_tilt.svg        Pencil - Tilt
                 
      rm_brush_medium.svg        Pen - Marker        
                         
                 
      paintbrush.svg        Brush     rm_new_highlighter.svg        Highlighter
                 
                 
      Asset_81_2x.png        Rotate, Move, Scale & Copy           rm_new_eraser.svg        Eraser
                 
       Zoom_In_2x.png        Zoom In      Erase_area_2x.png        Erase Area
                 
      Zoom_Out_2x.png        Zoom Out     Erase_whole_page_2x.png        Erase Whole Page
                 
      Zoom.png        Area Zoom          
                 
      rm_move.png         Move      Asset_58_2x.png        Undo
                 
              Asset_59_2x.png        Redo
                 
                 
      Asset_57_2x.png        Stroke Color     Asset_40_2x.png        Layers
                 
      Asset_38_2x.png        Stroke Thickness     gridsheet_2x.png        Templates
                     
      Asset_65_2x.png        Landscape View     liveview_2x.png        LiveView
                 
                 
                 
                 
                 

       

       

       

    • Need a clean slate? Use the Hide Toolbar function to make the toolbar disappear. Make the toolbar appear by clicking the Show Toolbar icon. 

       

      Screen_Shot_2017-11-02_at_10.56.31.png   Screen_Shot_2017-11-02_at_10.56.24.png
               
      Full_view_2x.png     Hide Toolbar                   Asset_30_2x.png        Show Toolbar

    • When reading, writing or sketching, you can change the screen orientation by tapping the Portrait/Landscape icon.

      Asset_64_2x.png      Portrait         Asset_65_2x.png        Landscape

       

      How to change screen orientation:

      1. Open a file.
      2. Tap the contextual menu (three dots) on the top menu. 
      3. Tap Portrait/ Landscape. The option displayed is dependent on your current screen orientation.  

      Screen_Shot_2017-11-02_at_10.56.58.png

    • Use LiveView to instantly show what you are writing or sketching on your computer. Note that you must be connected to Wi-Fi and logged into your desktop app to be able to use LiveView.

       

      How to:

      1. Open the file you want to LiveView.
      2. Tap the contextual menu (three dots) in the top menu, and select LiveView.
      3. A window will appear in your desktop app asking you to accept the LiveView invitation. Tap Accept to start the session. 
      4. End LiveView by tapping Turn LiveView off on your device. 

       

       

       liveview_2x.png        LiveView

       

    • The pen comes with three different strokes:

      • The Ballpoint is your typical pen. It has some pressure sensitivity, but doesn’t react differently to tilt. The stroke is independent of the speed of the writer.
      • The Marker has texture depending on the speed and pressure of the stylus.
      • The Fineliner offers a rounded, even stroke that has no texture, regardless of tilt.

       

      rm_new_pen.svg

       Pen

      		            
      rm_brush_pressure.svg Ballpoint                 rm_brush_medium.svg Marker                rm_brush_fineliner.svg  Fineliner
      Screen_Shot_2017-08-29_at_12.18.53.png

       

       

      How to:

      • Change stroke by selecting the pen and tapping the line-icon in the top menu.
      • Change stroke thickness by selecting the pen and tapping the icon with two half circles in the top menu.
      • Change color by selecting the pen and tapping the bucket-icon in the top menu. Choose between grey, white and black color.

       

      Asset_38_2x.png Stroke Thickness                                     Asset_57_2x.png  Change Color

       

    • The pencil has textured strokes. It has two modes:

       

      • Sharp pencil gives the same continuous stroke thickness while drawing or writing.
      • Tilt pencil responds to the pressure and tilt applied; applying pressure and drawing several layers increases the saturation, and tilting your pen while drawing affects the stroke thickness.

       

      How to:

      • Change pencil type between sharp and tilt by selecting the pencil and tapping the pencil type icon at the top of the screen.
      • Change stroke thickness by selecting the pencil and tapping the icon with two half circles in the top menu.

       

       

      rm_new_pencil.svg Pencil       
       rm_pencil_straight.svg Pencil - Sharp                         rm_pencil_tilt.svg Pencil - Tilt
      Screen_Shot_2017-08-29_at_11.49.03.png

       

       

    • Device settings informs you of which version of the operating system you have and enables you to download to the latest version. You can find which version your device is running below the reMarkable-logo (e.g. Codex version 0.0.4.51)

       

      How to update to the latest version:

      1. Tap Check for updates to see if there are any new versions available. Make sure you are connected to Wi-Fi.
      2. Tap Download version to update to a new version.
      3. When the download is finished, click Restart device to complete the update.


      Note: Your device is by default set to auto update, which is recommended for you to always have the latest updates and the newest functionality. With this enabled you will get a notification on the home screen to restart the device when the new version has been downloaded. You can turn auto update off by pressing the on/off-switch.

       

      Flight mode

      Some airlines are very strict when it comes to Flight mode, and it is not necessarily sufficient to show that Wi-Fi is turned off. You can find the Flight mode in Device settings. There will be an icon on the home screen when Flight mode is enabled. 

       

      Flightmode_2x.png

    • Connect your device to a reMarkable account to import documents and ebooks onto your device, and ensure your files are backed up in the reMarkable cloud.

      If you did not connect to your account in the setup process you can do this manually under account settings. You must be connected to Wi-Fi to be able to connect.

       

      How to connect your device to your account:

      1. Create a new account or log in to an existing reMarkable account on my.remarkable.com on a mobile or desktop device.
      2. Get a one-time code and enter it on your reMarkable device.
      3. You are now connected to the reMarkable cloud.

       

      You can log out of your account at any time by tapping Logout.

      Note that your account can only be connected to one device at the time.

       

      Factory reset

      Many users have requested a safe way to ensure that they have deleted all the content on their device. This functionality is an easy step-by-step process that can be found in Account settings.

      By doing a Factory reset all your files and settings on your reMarkable will be erased. If you log back in with a one time code, all the files that are backed up to the cloud will be synchronized and be made available again. After the Factory reset is done, the reMarkable will start up with the Setup and onboarding procedures. NB: Like with any other operating system, we cannot assure that files are erased permanently as all files can be restored by using specialized tools for restoring deleted files.

      Factory_reset_1.png

    • All available Wi-Fi networks will appear in Wi-Fi Settings. Switch Wi-Fi on/off in the top right corner.

       

      How to connect to Wi-Fi:

      1. Connect to Wi-Fi by choosing the network you want to connect to, and enter a password if required. The lock icon indicates that a password is required to connect to the Wi-Fi network.
      2. The device will say “Connecting to ---” when your device is connecting to the selected network.
      3. When you are successfully connected a white dot will appear next to the Wi-Fi name, as well as the text “Connected to …”. The signal strength is indicated by the icon next to the Wi-Fi name.

       

      reMarkable will automatically reconnect to a known Wi-Fi network.

       

      Please note that it is not possible to connect to Wi-Fi networks that require a browser window to open.

       

      Asset_80_2x.png       Wi-Fi fully connected   Wi-Fi_disconnectd_288x.png       Wi-Fi disconnected

       

       

    • Power settings allows you to enable or disable automatic sleep and automatic power off. Read more about the different power saving modes below.

      Battery.png        Battery Status   Battery_charging_288x.png         Battery charging 

       

      Power saving modes

      Light sleep

      Light sleep allows you to see your content while preserving battery life. reMarkable will enter light sleep automatically after 20 minutes of inactivity.

      How to:

      • Wake the device from light sleep by pressing the home button or the prev/next buttons on the device.

      Light sleep can not be activated manually.

       

      Sleep

      reMarkable uses a minimum amount of power when sleep mode is enabled, and the touch screen is not activated. If automatic sleep is activated, reMarkable will go into sleep after 2 hours 40 minutes in light sleep or after 3 hours of inactivity. The device is not connected to Wi-Fi while in sleep mode.

      How to:

      • Put the device to sleep by pressing the power button once. The sleep sign will appear on the screen.
      • Wake the device by pressing the power button. 

       

      Power off

      How to:

      • Turn off reMarkable by holding down the power button and tapping Turn off.
      • Enable or disable auto power off in Power Settings. If automatic power off is enabled, reMarkable will turn off 12 hours after inactivity.

      If both auto sleep and auto power off are disabled, the device will stay on until the battery is empty.



      See also:

      Charging your reMarkable device


       

    • Add extra security by enabling a passcode for your device. You will be asked for your passcode when the device is turned on or awakened from sleep mode. The passcode can only be reset from Security settings, but you have an unlimited number of trials to unlock your device.

       

      How to add a passcode:

      1. Go to security settings
      2. Enter the new passcode.
      3. Verify the new passcode. If the passcodes don't match you have to try again.

       

      How to change or remove a passcode:

      1. Go to security settings
      2. Enter your old passcode

      After more than five failed password attempts, you will get a lockout timer. The lockout timer will increase succeedingly for every failed attempt. (Please note that there is no way to recuperate a forgotten passcode. Contact our support service if this is the case)

    • The reMarkable cloud is a cloud service you can connect to for a backup of all your files. The cloud stores up to 8 GB of data, which is the same amount you can store on your device. The reMarkable cloud service is included in the price of the reMarkable paper tablet.

      You connect your device to the reMarkable cloud by setting up a reMarkable account. By connecting to the cloud you can access your files in the mobile and desktop application, and import files to your reMarkable device. All changes on any platform are instantly synchronized when connected to Wi-Fi.

       

      Create a reMarkable account

      1. Go to my.remarkable.com
      2. Click Sign up to create a new account. Choose whether you want to sign up with a Facebook or Google account, or up by using your email. The latter will initiate an email verification process.
      3. Check your email account and follow the described steps to verify your email.
      4. Click sign up. You now have a reMarkable account. Use this to connect your device and apps to your reMarkable account.

      Note: If you choose to sign up with your email address, you have to confirm your account with the link received via email before you can proceed. 

       

      Security

      The reMarkable cloud is hosted on Google's Cloud Platform. The reMarkable cloud is secured with Google’s encryption at rest, trusted boot and physical security. All data is also encrypted in transfer.

      For more information about our privacy policy, please read our Terms and conditions - Cloud Subscription.

       

      Read more

    • The reMarkable desktop application enables you to view, liveview, organize, import and download files.

      Once you have set up the desktop and/or mobile application your device is connected to the reMarkable cloud. All your notebooks, documents and ebooks will be synced across your devices when connected to a Wi-Fi.

      The desktop app supports the following versions:

      • Windows 7 and newer
      • MacOS

       

      Setup

      1. Go to my.remarkable.com and log into your account.
      2. Download the desktop app.
      3. Open the application and click Obtain a new code to connect to your reMarkable account. You will be redirected to a browser window to receive a one-time code.
      4. Enter the one-time code on your desktop app and click Login.
      5. You are now set up!

      Note that you must first connect to a reMarkable device before connecting to the desktop app. 

       

      My_devices.PNG 

      Download and connect your devices 

       

      onetime.PNG

      Generate a one-time code

       

      Organize your files

      The desktop app enables you to organize your files and folders, as well as to copy, move, bookmark and delete files. Tap the specific menu on a file or a folder, and select one of the options in the side menu, or use drag and drop to move your files.

       

      Import files

      Import through the desktop app to get documents and ebooks onto your device. Once imported, your files will be synced across your connected devices.

      1. Open the desktop app.
      2. Click the import button in the top right corner.
      3. Select a file from the browser menu, and click open. You can also import a file by using drag and drop.
      4. The file will sync automatically to your device if you are connected to Wi-Fi. Only files in the supported file formats (PDF and ePUB) will be transferred onto your device.

       

      Export files (download to computer)

      1. Mark the file you want to export.
      2. Right click the file OR click Document in the top left
      3. Click Export as PDF or Export as PNG depending on what format you want your file in.
      4. Select a location for the exported file on your computer.
      5. Your file will now start downloading to your computer.

    • The reMarkable mobile application enables you to view, organize and import files to reMarkable.
      Log in with your reMarkable account to connect to the reMarkable cloud and enable your files to be synced across your devices when connected to Wi-Fi.

      The mobile app is available in the App Store and Google Play.

       

      Setup

      1. Download the app “reMarkable - the Paper tablet” from the App Store or Google Play.
      2. Open the app and click “Obtain a new code” to connect to your reMarkable account. You will be redirected to a browser window where you need to log into your reMarkable account.
      3. Enter the one-time code on your mobile app and tap Login.

      Note that you must first be connected to a reMarkable device to be able to connect to the mobile app.

       

      Organize your files

      The mobile app enables you to organize your files and folders, as well as to copy, move, bookmark and delete files on your mobile. Tap the specific menu on a file or a folder and select one of the options in the side menu.

       

      Import files

      Import through the mobile app to get documents and ebooks onto your device. Once imported, your files will be synced across your connected devices.

       

      Import on iPhone

      1. Open a PDF or ePUB-file.
      2. Tap the share icon in the Apple-menu.
      3. Choose Import with reMarkable.

       

      Import on Android 

      Files can be imported to the Android app either by import in-app or by sharing a file to the app. See below: 

      Import in-app

      1. Tap Import files in the main menu.
      2. Choose among your downloaded PDFs and ePUB-files.
      3. Tap Accept to agree to give the app access to your files. 

      Share from file

      1. Open a PDF or ePUB-file.
      2. Tap the Share icon.
      3. Choose Import with reMarkable.

    • How to transfer files through a USB cable with reMarkable (without Wi-Fi).

      NB: This functionality is currently experimental, as we haven't fully implemented it yet. We will work to improve how this works and looks in future software updates.

       

      How to enable USB transfer on your reMarkable tablet:

      1. Open Settings, and then Storage settings.
      2. Here you'll see the choice Enable USB web interface. Enable this.
      3. Then, connect the device with a USB cable to your computer.
      4. Open a browser window on your computer and enter the address 10.11.99.1.

       

      This will show you a web window of the content on your device, and you can drag and drop content into this window to transfer epub and PDF files onto the device.

      Even though this happens in a browser window, the file transfer happens through the USB cable, and not over Wi-Fi. You don't need to be connected to the cloud to use this functionality.

    • WARNING: Failure to follow these safety instructions could result in fire, electric shock, injury, or damage to the reMarkable paper tablet or other property. Read all the safety information below before using the device.

       

      Handling

      Handle the reMarkable device with care. When transporting it, we advise you to keep your device in a folio to protect it. The device contains sensitive electronic components that can be damaged if dropped, cracked, burnt or bent. Do not attempt to insert foreign objects into the device.

      Don’t use the reMarkable device or its accessories in rain or near other wet locations, as it contains electrical components that can be damaged if it comes in contact with liquid. If your device gets wet, unplug all cables and let the device go into sleep mode. Let the device dry completely before turning it on by pressing the power button. Do not attempt to dry your reMarkable with an external heat source, such as a microwave oven or hair dryer.

       

      Cleaning

      Before cleaning reMarkable, unplug all cables and turn off the device (press the power button for 4 seconds and tap 'Turn off'). Slightly dampen a soft and lint-free cloth with water. Do not use window cleaners, solvents, aerosol sprays, household cleaners, alcohol, ammonia, or abrasives as this may damage the device permanently. Avoid getting moisture into any of the openings.

       

       

      Operating temperature

      Don't expose the reMarkable device to extreme heat or cold. The device is designed to be used in temperatures between 0° and 35° C (32° and 95° F), and stored in temperatures between -10° and 45° C (14° and 113° F).

       

      Repairing

      If your reMarkable needs service, do not open the device or attempt to repair it yourself. Disassembling the device may damage the device or cause injury to you. Please contact our customer support for more information.

       

      Battery

      The battery in the reMarkable should only be repaired or replaced by qualified personnel. Please contact our customer support for more information.

      NOTE

      Damaged batteries should be treated as hazardous materials. Do not return the device if the battery is swelling, leaking, or if you in any other way suspect that the battery is damaged. In this case, please make sure you dispose of or recycle the reMarkable and its accessories according to local laws and regulations. Do not puncture, drop or incinerate the battery.

       

      Charging

      The USB cable included with the device is certified to meet the criteria of the USB-IF Compliance Program. Charge the device with the cable included with the device or with cables and power adapters that are compatible with USB 2.0 or later and meets the requirements of USB-IF Battery Charging Spec, Rev 1.2.

       

      Choking hazard

      The device and accessories contain small parts that may present a choking hazard, and must be kept away from small children.

       

      Distraction

      Using the reMarkable device can be distracting and may possibly cause dangerous situations. Avoid using the device while operating a vehicle.

       

      Radio frequency energy exposure and interference

      The reMarkable uses radio signals to connect to Wi-Fi. It is designed and manufactured not to exceed the exposure limits for radio frequency energy as set by the Federal Communications Commission of the United States (FCC). For more information read the FCC Compliance Statement or input your device’s FCC ID (which can be found on the back of your device) into the FCC ID search form available at https://www.fcc.gov/oet/ea/fccid.

      Although the reMarkable complies with the regulations governing RF emission, the energy exposure from the device may negatively affect the operation of other electronic equipment.
      To prevent possible interference or danger, Wi-Fi on the device should be turned off in areas where a wireless connection is forbidden, such as within an aircraft system. Be aware that RF signals could constitute a hazard in areas such as health care facilities or construction sites, and use of Wi-Fi may be restricted. The device should not be used or charged with potentially explosive atmospheres.

       

      Medical device interference

      The reMarkable contains magnets, as well as components and radios that emit electromagnetic fields. These may interfere with personal medical devices, such as pacemakers or defibrillators, that are sensitive to magnetic and electromagnetic fields.
      Ensure to maintain a safe distance between the reMarkable and your medical device, and consult with a physician if interference is observed.

      Note that objects with magnetically-stored data may be sensitive to magnetic or electromagnetic fields. Hence, items such as credit cards and hard drives should not be placed near the device.

    • This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

       

      FCC Requirement

      Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

      This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

      1. This device may not cause harmful interference, and
      2. This device must accept any interference received, including interference that may cause undesired operation.

      Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

      • Reorient or relocate the receiving antenna.
      • Increase the separation between the equipment and receiver.
      • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
      • Consult the dealer or an experienced radio/TV technician for help.

       

      This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. The end user must follow the specific operating instructions for satisfying RF exposure compliance. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. The device is designed to meet the requirements for exposure to radio waves established by the Federal Communications Commission (USA). These requirements set a SAR limit of 1.6 W/kg averaged over one gram of tissue. The highest SAR value reported under this standard during product certification for use when properly worn on the body is 1.245 W/kg.

    • This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and
      (2) this device must accept any interference, including interference that may cause undesired operation of the device.

      (1) The device for operation in the band 5150-5250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems;

      (2) The maximum antenna gain permitted for devices in the band 5725-5825 MHz shall comply with the e.i.r.p. limits specified for point-to-point and non point-to-point operation as appropriate.

       

      This equipment complies with Industry Canada radiation exposure limits set forth for an uncontrolled environment. End user must follow the specific operating instructions for satisfying RF exposure compliance.

      This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. The device is designed to meet the requirements for exposure to radio waves established by the Industry Canada. These requirements set a SAR limit of 1.6 W/kg averaged over one gram of tissue. The highest SAR value reported under this standard during product certification for use when properly worn on the body is 1.245 W/kg.

       

       

      Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux appareils radio exempts de licence. L’exploitation est autorisée aux deux conditions suivantes : (1) l’appareil ne doit pas produire de brouillage, et (2) l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d’en compromettre le fonctionnement.

      (1) Les dispositifs fonctionnant dans la bande 5 150-5 250 MHz sont réservés uniquement pour uneutilisation à l’intérieur afin de réduire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes canaux;

      (2) Le gain maximal d’antenne permis (pour les dispositifs utilisant la bande 5 725-5 825 MHz) doit se conformer à la limite de p.i.r.e. spécifiée pour l’exploitation point à point et non point à point, selon le cas.

       

      Cet équipement est conforme aux limites d'exposition aux rayonnements d'Industrie Canada établies pour un environnement incontrôlé. L'utilisateur final doit suivre les instructions d'utilisation spécifiques pour satisfaire la conformité à l'exposition RF.

      Cet émetteur ne doit pas être localisé ou fonctionner avec d'autres antennes ou transmetteurs. L'appareil est conçu pour répondre aux exigences d'exposition aux ondes radio établies par Industrie Canada. Ces exigences établissent une limite SAR de 1,6 W / kg en moyenne sur un gramme de tissu. La valeur SAR la plus élevée déclarée selon cette norme lors de la certification du produit à utiliser lorsqu'il est correctement porté sur le corps est de 1,245 W / kg.

    • Damaged batteries should be treated as hazardous materials. Do not return the device if the battery is swelling, leaking, or if you in any other way suspect that the battery is damaged. In this case, please make sure you dispose of or recycle the reMarkable and its accessories according to local laws and regulations. Do not puncture, drop or incinerate the battery.

    • The reMarkable display was designed to closely mimic the appearance of real paper, using E Ink technology.

      The shadow of a previous image can sometimes remain visible on the display. The image is removed when the display refreshes. Refreshing of the display will look like a quick ‘blink’ and happens every now and then.

      If you experience that images remain on the display, simply wait for the display to refresh. 

    • The reMarkable device appears frozen and does not respond. Nothing happens when pressing the buttons or using the stylus.

      To solve this issue, try the following steps:

      • Turn off the device by holding down the power button for 10 seconds
      • Restart the device by pressing the power button for 2 seconds

      If the device still does not respond:

      • Charge the device with a different USB charger. Use a Micro-USB cable through a mains connected charger to charge your reMarkable device. Allow the charger to be plugged in for at least 1 hour before using the device.

      If you are still experiencing issues your device, please contact us here. 

    • Write and draw directly on the surface of your reMarkable paper tablet with the Marker. The Marker does not require charging in order to be used.

      If you are having issues with your Marker, please try to replace the Marker tip.

      How to change the Marker tip:

      • Press the Marker tip removal tool slightly together over the tip on the Marker.
      • Pull the tip slowly out of the Marker. Gently insert a new tip.

       

      If you are still experiencing issues with your Marker, please contact us at this page.

      New Marker tips can be purchased in our web store. 

       

    • Quick sheets allow you to easily make notes on the go.

      This is how you can delete a singe Quick sheet:

      • Open Quick sheets
      • View all the pages inside Quick sheets by tapping the square page overview-icon in the top right corner
      • Tap the contextual menu (three dots) on the page you wish to delete
      • Select Delete in the top right corner

       

       

      Page_Overview_2x.png           Page overview 

      Delete_50_2x.png           Delete 

       

       

      Read more:

      Notebooks 

      My Files 

    • New software updates are regularly released for the reMarkable. New software updates are announced on our website.

       

      Here is how you can update your reMarkable:

      • Select the rM logo in the top left corner
      • Select “Device”
      • Select “Check for updates”
      • Select “Download version”
      • Select “Restart the device” when the update is downloaded

      Make sure that you are connected to a Wi-Fi network in order to download updates. Note that downloading and installing new updates might take a few minutes.

       

      How do I know that I have the latest software version installed?
      You can check if you have the latest software version installed by pressing “Check for updates”. If there are new software updates available, they will then be available for download.

       

      If you are still experiencing issues your device, please contact us here. 

       

      Read more:

      Device settings
      Release log

    • If you experience that ePub files display incorrectly on your device, please try the following steps:

      • Adjust the page margins 
      • Adjust the justification

      How to change Text Settings:

      1. Open the ebook you want to read 
      2. Tap the contextual menu (three dots) on the top menu bar and find Text settings 
      3.  Tap directly on a menu option to edit the view settings

    • Setting a passcode allows you to securely store files on your reMarkable paper tablet.

      Note that the passcode can only be reset from within Security settings. If you forget your passcode you have an unlimited number of attempts to unlock your device. 

       

      Read more about security here. 

    • If you're experiencing problems logging in at https://my.remarkable.com, there are a few things that you can try.

      First, make sure you're logging in with the correct method & credentials - i.e. if you created the account using Google or Facebook, make sure you use the same method to log in as well.

      If you get the message "Wrong email or password.", i.e.:

      webapp-login-boring-wrong-password.png

      Make sure that you're using the correct email address and password to log in. Keep in mind that even though some email services, such as Gmail, ignores certain characters such as dots and plusses, it's important to use the email address exactly as you wrote it when signing up.

      If you are certain you're using the correct email address, you can click the "Don't remember your password?" link to reset your password:

      webapp-login-reset-password.png

      Simply specify your email address and click "Send email" and an email with instructions on how to reset your password will be sent. 

      If you do not receive the email, please check your Spam and Trash folders, to make sure it has not been filtered as spam. If you have not received the email, that is an indicator that you either used a different email address when signing up, or actually used Facebook or Google for authentication.

      The login seems successful, but I'm redirected to this error message

      If you're able to log in - i.e. you don't get any messages about wrong email or password, but you end up at a page that looks something like this:

      webapp-login-cookie-error.png

      This error message is an indicator that your browser is most likely blocking third-party cookies, which is a functionality that we need enabled in order to log you in. Normally, blocking third-party cookies is disabled by default in most browsers, but as of iOS 11 and macOS High Sierra, Safari has blocking enabled by default.

      Fixing the problem is slightly different from browser to browser, so find the one you're using below and follow the instructions. 

      Google Chrome

      1. First open the browser Preferences (Chrome > Preferences on Mac, Chrome Menu > Settings on Windows).
      2. Scroll to, or search for, the Content settings section and click that.
      3. Next you'll have a section named Cookies at the top of the list. Click that.
      4. Finally, you'll need to make sure that Block third-party cookies is disabled, which you can do by clicking on the switch to the right to make sure it is greyed out:

      webapp-login-cookies-chrome.png

      If you're using Chrome on Android, the steps are similar:

      1. Open the Chrome menu by tapping the three dots in the top right corner of the browser.
      2. Then tap Settings in the menu.
      3. Then tap Site settings, under the Advanced section.
      4. Now you should have a Cookies alternative at the top of the list, which you should tap.
      5. In this screen you need to make sure that the Allow third-party cookies option is enabled, i.e. that the checkbox to the right contains a blue checkmark: 

      webapp-login-cookies-chrome-android.png

      Apple Safari

      1. First open the browser Preferences (Safari > Preferences).
      2. Then click the Privacy section in the menu.
      3. Here you need to make sure that the Prevent cross-site tracking option is unchecked:

      webapp-login-cookies-safari.png

      If you're using Safari in iOS, the steps are similar:

      1. Open the Settings app.
      2. Scroll down to Safari and tap it.
      3. Scroll down to the Prevent Cross-Site Tracking setting and make sure it is disabled, i.e. the switch to the right should be greyed out (tap it if it's not):

      webapp-login-cookies-ios.png

      Mozilla Firefox

      1. First open the browser Preferences (Firefox > Preferences on Mac, Menu button > Preferences on Windows).
      2. Click the Privacy & Security section on the left-hand menu.
      3. Scroll down, or search for, the section named Cookies and Site Data.
      4. Here you need to make sure that the setting for Accept third-party cookies and site data is set to either "From visited" (recommended) or "Always":

      webapp-login-cookies-firefox.png

      Microsoft Edge

      1. Open the browser Settings (click the three dots in the toolbar, and then Settings).
      2. Scroll down to the View advanced settings option and click on it.
      3. In the Cookies section (found under Privacy and services), make sure Don't block cookies is selected:

      webapp-login-cookies-edge.png

       

       

      If you still are experiencing issues with logging in to the web app, please get in touch with us here. 

       

    • Here is how you can reset your reMarkable account password:

      • Open my.remarkable.com
      • Select "Log in"
      • Select "Don't remember your password?"
      • Enter your email address. Follow the instructions found in the email in order to reset your password

      If you have registered a reMarkable user account by using a Google account or a Facebook account, you will not be able to reset your password through email. Sign in with your Google or Facebook account in order to access your reMarkable account.

      If you are still experiencing issues your device, please contact us here. 

       

      Read more: 

    • Some antivirus programs may place the Desktop app installation file in quarantine after it is downloaded from the reMarkable website.
      This issue can be solved by temporarily turning off your antivirus program.

      To solve this, follow these steps:

      • Turn off your antivirus program
      • Go to my.remarkable.com and click Download
      • Install the Desktop app
      • Restart your antivirus program

      If the problem persists, add the Desktop app to your antivirus whitelist.

      If you are still experiencing issues with installing the Desktop app, please contact us here.

    • Try the following steps:

      • Uninstall the Desktop app
      • Download the installation file again
      • Reinstall the Desktop app

      If you are still facing problems after reinstalling the Desktop app, your antivirus program may be causing issues. Try the following steps:

      • Turn off your antivirus program
      • Uninstall the Desktop app
      • Download the installation file again
      • Reinstall the Desktop app

      If you are still experiencing issues with the Desktop app, please contact us here.

    • This is how you can forget or delete a Wi-Fi network that you have previously connected your reMarkable paper tablet to.

      • Select "Wi-Fi" in the device settings
      • Select the Wi-Fi network that you are connected to
      • Tap "Forget"

       

      The reMarkable paper tablet will now remain disconnected from the network.

      In order to connect to a new Wi-Fi network, select an available network from the list found under “Wi-Fi” in the device settings.

       

      If you are still experiencing issues, please contact us here. 

       

      Read more:
      Wi-Fi settings
      Help connecting to Enterprise Wi-Fi networks
      Help connecting to a hidden Wi-Fi network 

    • Follow the steps below to connect to Enterprise networks: 

      • Select "Wi-Fi" in the device settings
      • Select your Wi-Fi network from the list of networks 

      Enter the following:

      EAP method: PEAP
      Validate CA certificate: Off
      Phase 2 authentication: MSCHAPV2
      Enter identity: Type your username here
      Enter anonymous identity: Leave this blank
      Enter password: Type your password here

      Tap Enter to connect to the Wi-Fi network.

       

      Please note your Wi-Fi network may be differently configured and may require other settings in order to successfully connect.
      If you are unable to connect to the Enterprise Wi-Fi network, please contact your network administrator.

       

      If you are still experiencing issues connecting to Wi-Fi, please contact us here. 

       

      Read more:

      Wi-Fi settings

    • Currently there is no way to display the MAC address on the device. A temporary workaround is to connect to a router you have admin access to and copy the MAC address from the list of connected devices. If this does not work, try the steps below.

      In Windows 10:

      • Go to Settings
      • Network & Internet
      • Mobile Hotspot
      • Activate “Share my Internet connection with other devices”
      • Connect reMarkable to the shared Wi-Fi
      • MAC address is displayed in the list of connected devices under “Physical address(MAC)”

      For other operating systems try the following:

      • Make a Mobile Hotspot
      • Download a Wireless Network Watcher
      • Connect reMarkable to the shared Wi-Fi
      • Start the Wireless Network Watcher
      • MAC address for all connected devices is displayed

      If you are still experiencing issues, please contact us here. 

    • The reMarkable does not support DRM-protected files. Make sure that your files do not contain DRM. The reMarkable supports PDF and EPUB file formats. Any other file types are currently not compatible with the device.

      If you are having issues with importing files, try the following steps: 

      • Check that your device is connected to a WiFi network
      • Restart the reMarkable Desktop app
      • Restart your reMarkable device
      • Restart the reMarkable mobile app

       

      Read more: How to connect to the reMarkable cloud

      If you still can’t import files to your reMarkable, please contact us here.

    • Here’s what to do if your battery won't charge or charges slowly. Note that charging issues could be caused by a faulty USB cable. 

      Try the following steps:

      • Charging issues could be caused by a faulty Micro USB cable, try using another cable
      • Try charging using a USB wall adapter, connected to a wall socket. Allow the charger to be plugged in for at least 1 hour before disconnecting the device
      • Try charging through a USB hub or docking station

       

      If you are still experiencing issues with charging your device, please contact us here. 

    • The battery life of the reMarkable device can be preserved by adjusting the power settings.

      The light sleep feature lets you see your content while saving battery life. The reMarkable paper tablet will enter light sleep automatically after being idle for 20 minutes. Enable light sleep in the power settings.

       

      The battery life on your reMarkable device will be improved through forthcoming software updates.

      Read more: 

      Power settings

      Help charging the reMarkable

       

    • The reMarkable is available in our web store, on Amazon and on Amazon UK.

      We offer a 30 day return period for orders placed through our web store. This allows you to try the reMarkable and experience its unique features. If you don't want to keep it, you can return the reMarkable within 30 days from the day of purchase for a full refund, no strings attached. 

      Order the reMarkable here. 

       

      Read more: 

      Return policy  

      Accepted Forms of Payment 

      Supported Countries

    • The reMarkable box includes a reMarkable paper tablet, a Marker, 10 Marker tips and a USB cable.

    • The reMarkable is a paper tablet. It lets you read, write and sketch with a paper-like feel. It is to replace your notebooks, sketchbooks and printed documents.

    •  

      All customers that pre-ordered a reMarkable paper tablet should by now have received their reMarkable. For more details, see the Shipping status blog post.

      If you haven’t yet received your device it’s most likely that you haven’t responded to our emails asking for a telephone number. If you haven’t provided us with your phone number, please reach out to us at team@remarkable.com for support.

      Regular on-demand orders are delivered with express delivery. The estimated shipping time is normally 2 - 5 business days. 

       

      We will always keep our customers well-informed of any changes to our shipping schedule.

       

    • iPad and other tablets have an LCD-based screen that has screen glare and a glass surface. reMarkable has a digital paper display without screen glare, and a higher-friction surface. The experience is very different and is immediately noticeable for paper people. The reMarkable does not have apps for web surfing, social media or games. It's a focused device around reading, writing and sketching with a paper-like experience.

       

      We have recently written about how reMarkable is different from your regular tablet on our blog. Read more here. 

    • At reMarkable we operate with a 30 calendar day (from the day you ordered it) return policy. Please keep in mind that only items purchased directly from reMarkable can be returned. For Hong Kong customers, other policies apply. Please see our Terms and conditions. 

      Should you want to return reMarkable merchandise not directly purchased from reMarkable please be advised that we will not be able to process your request. Moreover, returns that do not qualify for warranty coverage and/or lie outside the legal return period will not be processed.

      Please make sure that the reMarkable merchandise to be returned is packaged according to the requirements of our carrier. Furthermore, please make sure that you take the adequate steps to backup your data and/or reset your device before returning your reMarkable.

       

      Read more:

      Return policy

      How to return an item

    • We offer these payment options:

      • Visa
      • Mastercard
      • American Express
      • Klarna*
      • PayPal

      *Klarna is currently only offered in the following countries:

      • Finland
      • Germany
      • Norway
      • United Kingdom

       

    • If DHL didn't arrive at the scheduled time you will need to submit a new return request in order to book a new pickup appointment.

      You can create a new return request by logging into your account at remarkable.12return.com and selecting "Return within return period" or "Return for repair/replacement".

      Please note that you will need to print a new shipping label, as the previous shipping label are expired.

       

      Read more:

      How to return

       

       

    • Your credit card will be charged immediately after the order is placed, for the full amount due.

    • As much as we would love to serve paper people all over the world, the reMarkable paper tablet is initially only available to the countries listed below.  

      The reason we don't ship reMarkable globally yet is that we need to prioritize our efforts and make sure we support our selected markets properly. We cannot just send devices on a ship or a plane to any given address, we have to make sure we can support customers with returns or repairs. However, we will work hard to support more countries in the future.

      The reMarkable paper tablet is available in the following countries: 

      • Australia
      • Austria
      • Belgium
      • Bulgaria
      • Canada
      • Croatia
      • Cyprus
      • Czech republic
      • Denmark
      • Estonia
      • Finland
      • France
      • Germany
      • Greece
      • Hong Kong
      • Hungary
      • Iceland
      • Ireland
      • Italy
      • Latvia
      • Liechtenstein
      • Lithuania
      • Luxembourg
      • Malta
      • Netherlands
      • New Zealand
      • Norway
      • Poland
      • Portugal
      • Romania
      • Slovakia
      • Slovenia
      • Spain
      • Sweden
      • Switzerland
      • UK
      • US

    • The CANVAS display was built from the ground-up together with our R&D partner E Ink. It's designed to closely mimic the appearance of real paper, including the surface friction. There are a range of technologies that are part of the CANVAS display, and it's partially powered by E Ink Carta generation electronic paper.

    • Here's a list of the most frequently asked questions of specifications:

      Size and Weight

      • 177 x 256 x 6.7mm (6.9 x 10.1 x .26 inches)
      • Approximately 350 gram (.77 pounds)

      CANVAS display

      • 10.3” monochrome digital paper display (no colors)
      • 1872x1404 resolution (226 DPI)
      • Partially powered by E-ink Carta technology
      • Multi-point capacitive touch
      • No glass parts, virtually unbreakable
      • Paper-like surface friction

      Pen

      • No battery, setup or pairing required
      • Special high-friction pen tip
      • Tilt detection
      • 2048 levels of pressure sensitivity

      Storage and RAM

      • 8 GB internal storage (100,000 pages)
      • 512 MB DDR3L RAM

      Connectivity

      • Wi-Fi connected

      Battery

      • Rechargeable (Micro USB)
      • 3000 mAh

      Processor

      • 1 GHz ARM A9 CPU

      Operating system

      • Codex, a custom Linux-based OS optimized for low-latency e-paper

      Document support

      • PDF and ePUB, with more formats to be announced

      Menu language

      • English only

      More specifications to be announced

    • The CANVAS display does not have color, but delivers 16 shades of gray for text, and black/white for pens and brushes.

    • The current generation CANVAS display prototypes have a latency about 50-60 ms. This is faster than any other E Ink powered digital paper display in the world. We are working hard on improving this even further. You'll love how it feels, we promise!

    • There is a lot of technology that has been embedded into the reMarkable In order to provide a truly paper-like experience. In fact, it has taken reMarkable almost four years of development to build on the E Ink e-paper experience. For instance, we put a lot of effort into finding just the right texture and friction between the pen tip and the display.

    • Templates are preset formats that can be used when writing or drawing in your notebooks. For example, you can choose the ruled template if you want to have lined paper when you’re writing or the music template if you’re writing musical notes. Templates are only available for notebooks.  

      How to choose a template:  

      1. Open a notebook.
      2. Tap the contextual menu (three dots) in the top menu.
      3. Tap Notebook settings.
      4. Choose the template you want to use.

      The selected template will be used for all new pages within that notebook. The template can be changed at any time.

      You also choose templates right away when you open a new notebook, and can see your recently used templates here. When pressing “View all templates”, the templates are organized under five categories: All, Creative, Grids, Life/Organize and Lines. In this section you can also filter between Portrait and Landscape-based templates.  

      all_templates_2x.png

       

      Read more:

       

    • A reMarkable account allows you to import documents and ebooks onto your device, and ensures that your files are backed up in the reMarkable cloud.

       

      How to make a new account:

      • Go to my.remarkable.com on a mobile or desktop device. 
      • Click Sign Up. Choose whether you want to sign up with a Facebook or Google account, or by using your email. The latter will initiate an email verification process. Check your email account and follow the described steps to verify your email.
      • You now have a reMarkable account. You are now ready to connect your device and apps to your reMarkable account.

       

      You can log out of your account at any time by tapping Log out.

      Note that your account can only be connected to one device at the time.

      Read more:

       

    • Use the reMarkable desktop app or the reMarkable mobile app to transfer documents and ebooks onto your device. Once imported, your files will be synced across your connected devices. reMarkable works best with our custom built apps for iPhone, Android, PC and Mac.

      The desktop and mobile apps can be downloaded at my.remarkable.com. 

       

      Transfer files using the desktop app:

      1. Open the reMarkable desktop app.
      2. Click the import button in the top right corner.
      3. Select a file from the browser menu, and click open. You can also import a file by using drag and drop.

       

      The file will sync automatically to your device if you are connected to Wi-Fi. Only files in the supported file formats (PDF and ePUB) will be transferred onto your device.

       

      Transfer files using the mobile app:

      Import on iPhone:

      1. Open a PDF or ePUB-file.
      2. Tap the share-icon in the Apple-menu.
      3. Choose Import with reMarkable.

       

      Import on Android:

      Files can be imported to the Android app either by import in-app or by sharing a file to the app. See below:

       

      Import in-app:

      1. Tap Import files in the main menu.
      2. Choose among your downloaded PDFs and ePUB-files.
      3. Tap Accept to agree to give the app access to your files.

       

      Share from file: 

      1. Open a PDF or ePUB-file.
      2. Tap the Share-icon.
      3. Choose Import with reMarkable.

       

      Read more:

       

    • Yes, reMarkable works very well for left-handed people. In the main settings, it's easy to change from right-handed mode to left-handed mode. When the left-handed mode is activated the writing and sketching menus will move to the right side, so they don't get in the way of the left-hand when using the Marker (stylus). 

      A few of our colleagues are left-handed and they are making sure we make an excellent experience for all lefties out there. 

       

    • Templates are preset formats that can be used when writing or drawing in your notebooks. The reMarkable comes with a large number of templates for a variety of uses. Custom templates are not supported on the reMarkable.

      Read more: 

      Templates

      Where can I find templates?

    • Yes, you can rest your palm on reMarkable while you write or sketch on the device. It's something we have worked on quite a bit, and this is crucial for a natural writing experience. And by the way; reMarkable works just as good for right-handed people as for left-handed people.

    • Improved Functionality

      Share via email – improved feedback

      We've improved the way in which the Share feature provides feedback to the user. The reMarkable will display an error message if you have submitted an incorrect email address.
      You will also be better notified if the file you are attempting to send is too large. In such cases you can export your documents by using the reMarkable desktop app. If the document should fail to send for any other reasons, you have the option to retry, or to edit the recipient email address before sending the document again. These improvements make it easier to share your documents and notes from the reMarkable.

       

      Fixed Functionality

      Improved file export

      We've fixed a bug where using the Move tool or exporting a PDF file could reveal fragments of erased lines.

       

      Remember Flight mode and Wi-Fi settings

      The reMarkable will now remember your Wi-Fi settings and Flight mode settings after a restart.

       

      Remember writing tool settings

      We've improved the way the reMarkable remembers the settings you've chosen for your writing tools. The previously used pen or pencil type in a document, as well as sub-settings like thickness and color, are now remembered. These settings are also kept after a restart.

       

      Passcode interface

      We’ve fixed the problem where the passcode screen in some cases would set an extended lockout time.

       

      Other Improvements

      This software update also contains several other bug fixes and improvements:

      • Improved feedback when changing text settings in eBooks.
      • Improved file selection. Applying a new Filter by-view will deselect any selected files.
      • Improved template overview. You can now browse templates by using the prev and next buttons.
      • Various bug fixes and improvements.

       

      Need help with updating your reMarkable?
      See Updating to the latest version or click here to send us a message.

    • New functionality

      Table of contents for ebooks and documents

      Chapters are now supported for ebooks and PDFs that contains chapters. Note that the file must have chapters enabled in order to work. You can find Table of contents by tapping the Page overview-icon in the top menu bar and selecting “Table of contents”.

      chapter_snippet.png

      page_overview.png

      To find Table of contents, simply tap the Page overview-icon.

      table_of_contents.png

      In Page overview, select Table of contents.

       

      Search in ebooks and documents

      We have now enabled search in ebooks and PDF-documents. 

      search.png

      Search is found in the top menu bar when you’re in a ebook or a document.

      search_2x.png
      You need to type two characters or more to start the search.

       

      Onboarding and release notes on the device

      When reMarkable has been updated to a new version the user will now be informed about the most important functionality after the device has been turned on. You can always access the full release notes from Device Settings, which may be found by tapping the rM-logo in My Files.

      Release_onboarding_e-books___3.png

      A splash screen introduces the most important functionality.

      Release_note_1.5___4.png

      Release notes are available from Device settings. 

       

      Improved functionality

      Improved button recognition

      To avoid accidental and unintended button clicking, we have improved the behavior and responsiveness of the physical buttons.

       

      Ebook improvements

      The ebook reading experience has been updated in several ways. In addition to the implementation of table of contents and search, the navigation within an ebook has been enhanced to emphasize ebook settings (for text formatting). Last, but not least, you now won't lose your place in your book after changing text settings.

      text_settings.png

    • New functionality

      New notebook settings with improved template selection

      When creating a new notebook, you will now have the possibility to name the notebook and select a template right away. Choose one of your recently used templates, or tap “View all templates” to see all available templates. 

      new_notebook_2x.png notebook_settings_2x.png

      After creating a notebook, you can find the notebook settings by tapping the three dot menu, and “Settings”.

       

      Flight mode

      We have now implemented Flight mode. Some airlines are very strict when it comes to Flight mode, and it is not necessarily sufficient to show that Wi-Fi is turned off. You can find the Flight mode in Device settings. When Flight mode is activated, there will be an icon on the home screen showing that Flight mode is enabled.

      Flightmode_2x.png 

       

      Factory reset

      Many users have requested a safe way to ensure that they have deleted all the content on their device. This functionality is an easy step-by-step process that can be found in Account settings.

      By doing a Factory reset all your files and settings on your reMarkable will be erased. If you log back in with a one time code, all the files that are backed up to the cloud will be synchronized and be made available again. After the Factory reset is done, the reMarkable will start up with the Setup and onboarding procedures. NB: Like with any other operating system, we cannot assure that files are erased permanently as all files can be restored by using specialized tools for restoring deleted files.

       notebook_settings_copy_2x.png

       

       

      Improved functionality

      Improved template selection

      We have made it easier to choose and change your templates. You can now find the template selector under Three dot menu in a Notebook or a Quick Sheet. The thumbnails for each template have been updated to make them easier to separate from each other.

      When tapping “View all templates”, the templates are organized under five categories: All, Creative, Grids, Life/Organize and Lines. In this section you can also filter between Portrait and Landscape-based templates.  

      all_templates_2x.pngteamplte_cratetive_2x.png

       

      Improved Passcode interface

      To ensure a higher level of security with regards to sensitive documents we have improved the Passcode interface. Users are now better equipped to customize the level of security. The new passcode interface is easier to use and gives better feedback both in setup and use.

      set_passcode_2x.png

       Set your passcode in Security Settings.

       change_passcode_2x.png

      Change or remove passcode.

      Fixes & Improvements

      Various bug fixes and improvements, including these:

      • Improved and more informative error messages
      • Improved usability for Adjust view, previously called Crop. You can also cancel your current adjustment by using Home button
      • Improved navigation - home button functionality brings you home from more states
      • Fixed a bug where exiting a notebook from zoom mode hid the content of the page
      • Loading indicator, Zoom and Adjust view tool now rotates according to landscape mode
      • Improvements on the writing experience
      • Improved feedback to user that you have made a copy with the copy tool
      • Improvements on scroll through search results
      • Improvements to cursor in input fields

    • We’re happy to announce a new software update to the reMarkable paper tablet. Over the last three months, we’ve have been working hard to enhance some important capabilities related to power management.

       

      Improved stability and increased battery life

      We know battery life is something that deeply affects how people interact with and use their devices every day. We also know that this is an area that has potential for improvement. That's why, for the last few months, our best engineers have been working to improve power management for the reMarkable tablet. In this new software update, we’ve have made significant advancements in how the different hardware components consume electricity. As a result, after installing this update, the stability and battery life predictability will be notably improved. In addition, these enhancements will also give most users (especially those who’ve experienced short battery life) an extra 40-50% of battery life to enjoy.

      In plain words, this means that the battery will not suddenly drop, or run out, and users will experience that the capacity of the battery capacity lasts as long as it should, every time.

      We’re  looking forward to further boosting power management and introducing several other functionalities in upcoming software updates. But in the meantime, we hope all our customers will enjoy the benefit of some extra juice from their reMarkable paper tablets.

      Important to know before you update your device

      Before installing this update, it's important that you charge your device for at least an hour and keep your device connected to the charger when updating. If you haven't charged it enough, the device will start to update, but then run out of battery in the process. When restarting starting it again after, the device will revert to the old software version as a security measure. If this occurs, don’t worry. All your files are safe and sound, But following this step will give you a smoother updating process.

      Bottom line is - as long as you make sure to charge your device properly and ensure it stays in the charger -, and you shouldn't have any problems getting the latest update.

       

      Improved

      Improved reliability when charging with USB

      The reMarkable will now check if it is actually charging and not only connected to a charger or a computer with USB. This implies that a device which is connected to USB, but does not charge, behaves as if no USB cable is connected when it reaches a low battery level and shuts down.

      Increased predictability of the battery life

      The remaining battery capacity is now predictable and linear.

      Increased power reliability

      We have added necessary reliability improvements to ensure the reMarkable works flawlessly during high load even when the remaining battery capacity is low.

      Optimised operating voltage

      We reduced the system voltage from 3.3V to 3.1V to squeeze out more battery time and to operate more components within their sweet-spot.

       

      Fixed

      • Due to uncontrolled shutdown or very low remaining battery on the device, the reMarkable would sometimes enter a state where the battery was drained completely, even if it was displayed as powered off.
      • The fuel gauge, responsible for measuring and reporting battery information, was not correctly optimised for the reMarkable battery. This resulted in an unpredictable battery capacity.
      • In addition to these changes, our team have made numerous bug fixes and adjustments to the overall battery performance, so that the device works for longer on a single charge.








    • Our second release is a bug fix for mobile and desktop for increased stability of your files. There will be no visible changes for the user in the applications, and all files will remain as-is.

      The update will be followed by an upcoming release for the reMarkable device, and all users needs to update their mobile and desktop applications to prepare for this update.

      Users that do not update their applications will be logged out and need to log in again to access the applications.

      Some users might experience a slight increase in the size of their mobile and desktop applications. 

    • We’re happy to announce the first software update to the reMarkable paper tablet and its corresponding applications for iOS, Android, PC and Mac. This is just the beginning of an ever-evolving update of the reMarkable paper tablet experience. In addition to these updates, we’re working on hundreds of other improvements and are looking forward to introducing more features in future updates. Read on below to learn all about the most important updates and improvements we’ve worked on.

       

      New functionality

      Light sleep

      Light sleep allows you to view your content while preserving battery. Light sleep is enabled automatically after 20 minutes of inactivity and can not be activated manually.

      • To wake the device from light sleep, simply press the home button or the prev/next buttons on the device.
      • reMarkable will go into full sleep mode 3 hours after inactivity, or 2 hours and 40 minutes after light sleep if automatic sleep is activated (see Power management settings).

       Asset_1.jpg

       


      Power management settings

      The new power management settings enable you to control whether reMarkable automatically goes into power saving mode after a defined period of inactivity. If enabled, these settings will help conserve the battery and make your reMarkable last for longer in between charging sessions.

      Simply open Power settings to enable and disable the following functions:

      • Automatic sleep; activated 3 hours after inactivity, or 2 hours and 40 minutes after light sleep has been activated.
      • Automatic power off; activated 12 hours after inactivity, or 11 hours and 40 minutes after light sleep has been activated.

       Power_settings_-_not_charging2.png

       

      Full disk mode

      reMarkable will go into full disk mode when approaching the storage limit of the device. This implies that syncing between devices is temporarily paused and duplication of content is not possible until free space is made available.

      Please note that it is still possible to write while in full disk mode, but your content will not be synced.

       

      Pinch zoom on mobile

      The mobile apps now support pinch zoom in documents to provide a better reading experience (Android and iOS).

       

       

      Improved functionality

      Wi-Fi connectivity

      There is now support for a greater range of Wi-Fi connections, including some networks that require both a username and password. The password will now be hidden when connecting to a network.

       

      Remember the last used writing tool.

      No more having to re-select your favorite pen stroke, size and color each time you use the eraser. This fix implies that the writing tool you are using, whether it’s a pen, brush or pencil, will remain selected, even in the minimal menu and across document sessions.

       

      Import of files on mobile: 

      File import through the mobile app is now better supported, including the possibility for importing ebooks.

       

      Desktop selection of multiple files

      The new release will allow users to select and deselect items in the desktop application in a more intuitive manner, similar to standards from Windows and iOS operating systems.

      • Use the SHIFT button to select/deselect a list of items
      • Use the CTRL/CMD button to select/ deselect single items

       

      Export files

      The export of files function is now improved for a better user experience.

       

      Updated icon

      paintbrush.svg  The icon for the brush tool has been updated to be more intuitive.

       

       

       

      Fixed functionality

      Crop: 

      A fix for cropped files that appeared differently in the mobile and desktop apps, as well as in exported files. This also includes annotations appearing incorrectly when cropped.

       

      Battery indication: 

      The battery percentage introduced in ver. 1.0 may in some cases misinform the user of the remaining battery capacity. To avoid confusion the percentage has now been removed and replaced with a battery capacity icon.

       

      Wi-Fi notification: 

      When the device is disconnected from Wi-Fi, a notification in the notification center on the homescreen will appear. This notification is now clickable and will take you directly to Wi-Fi settings.

       

      Stabilized touch input after sleep: 

      Finger input has in some instances not been possible after the device has been wakened from sleep. This has now been fixed.

       

      Windows 7 fix: 

      Some of our Windows 7 users experienced stability issues with the desktop app which has now been fixed.

       

      Improved LiveView stability

       

      Read more

      How to update to the latest version

      First major software update from reMarkable (blog post)

    • This privacy policy provides information on how reMarkable AS processes personal data. Data controller for the processing is reMarkable AS, a company established and registered in Norway with organization number 917 352 836, address: Biermanns gate 6, 0473 Oslo, Norway, email: privacy@remarkable.com. Internally responsible for following up personal data protection is CRM Responsible.

      reMarkable is established in Norway, and adheres to Norwegian personal data protection legislation. reMarkable processes personal data relating to customers and other persons who have contacted reMarkable. The different types of personal data processed, as well as the purpose of the processing, legal basis and source are further described below.

      reMarkable’s customers and users

      Data necessary to provide reMarkable’s customers with our products and services reMarkable processes the following personal data for the purpose providing our customers with the products and services the customer has ordered, including entering into an agreement, effectuating a purchase, processing payment and delivering the product and the cloud service to the customer:
      • Name, e-mail address, phone number, order details, credit card information or other payment information, wi-fi password (stored locally on the customer’s device, and not otherwise transferred to or accessed by reMarkable), profile picture (optional), IP-address, reMarkable ID.
      • Data, information and documents the customer uploads, enters into or generates in reMarkable’s cloud service.

      The legal basis for the processing is the Personal Data Act § 8 litra a (fulfilling an agreement to which the customer is party). The data is provided to reMarkable by the customer or user when purchasing a product or service from reMarkable, or subsequently provided or generated by the customer when using reMarkable’s cloud service. reMarkable ID is generated by reMarkable upon registration to the cloud service.

      Marketing

      reMarkable processes the following personal data for the purpose of sending marketing to the customer as well as finding potential new customers based on similarities between the customer and the potential customer, using social media tools such as lookalike audience and similar:
      • E-mail address

      The legal basis for the processing is consent from the registered persons (Personal Data Act § 8(1)), which is voluntary to submit. The data is provided to reMarkable by the customer.

      Profiling for marketing purposes

      reMarkable wishes to provide our customers with relevant marketing and communication. In order to be able to do this, we use information about our customers to target and adjust the communication. This includes profiling the customer, which means that we make assumptions regarding our customers’ needs or preferences based on analyses of data. reMarkable processes the following personal data for the purpose of profiling and analysing our customers for marketing purposes, including targeting marketing and communication to the customer.
      • Name, e-mail address, phone number, order details, IP-address, reMarkable ID.
      • Data, information and documents the customer uploads, enters into or generates in reMarkable’s cloud service.
      • Usage history and pattern of reMarkable’s products and services (including how, when and how frequent the user uses our cloud service and product), data usage and metadata (such as file formats and size).

      The legal basis for the processing is consent from the registered persons (Personal Data Act § 8(1)), which is voluntary to submit. The data is provided to reMarkable by the customer or user when purchasing a product or service from reMarkable, or subsequently provided or generated by the customer when using reMarkable’s cloud service. Profiles are generated by reMarkable.

      Subscribers to reMarkable’s newsletter

      reMarkable processes the following personal data for the purpose of providing subscribers with the newsletters the subscriptions comprise:
      • E-mail

      The legal basis for the processing is the Personal Data Act § 8 litra a (fulfilling an agreement to which the customer is party). The data is provided to reMarkable by the subscriber.

      Customers and others contacting reMarkable’s support service

      reMarkable has a support service on our web site which is open for everyone to use if they have questions about our products and services. reMarkable processes the following information for the purpose of answering any question or enquiry received by reMarkable’s support service:
      • E-mail and any other information the person sends reMarkable in the enquiry.

      The legal basis for the processing is the Personal Data Act § 8 litra a (fulfilling an agreement to which the customer is party). The data is provided to reMarkable by customer/sender.

      Customer data relating to reMarkable’s cloud service is anonymised, and thereafter used in anonymised and aggregated form for statistical purposes, as well as for improvement and development of reMarkable’s products and services. Anonymised data may also be used for other purposes. The legal basis for the anonymization is PDA § 8 (f) (reMarkable’s legitimate interest is not overridden by the interest of the data subjects).

      It is voluntary for customers to provide personal data to reMarkable. The data mentioned under Data necessary to provide reMarkable’s customers our products and services according to an agreement with the customer, is however necessary to provide in order to be able to use reMarkable’s services and in order to purchase a product from reMarkable. If a customer does not wish to provide such information, the customer will be unable to purchase reMarkable’s products and services.

      Processing based on consent is voluntary, and a consent can always be withdrawn by contacting remarkable via privacy@remarkable.com.

      Disclosure to third parties

      reMarkable does not disclose the personal data to third parties.

      How long is the data stored?

      reMarkable deletes or anonymises data as soon as the purpose of the processing is fulfilled:

      reMarkable’s customers and users
      • Data uploaded or generated by the customer when using reMarkable’s cloud service is deleted 3 months after the customer has deleted their account. The customer may delete data at any time through the cloud service.
      • Name, contact information and order details are deleted when they are no longer necessary to process considered the purpose of the processing, and when they are no longer necessary to process in order to fulfil legal obligations or for reMarkable to be able to handle claims and complaints.

      Subscribers to reMarkable’s news letter
      • The data is deleted when the subscriber unsubscribes reMarkable’s newsletter or when the newsletter is discontinued.


      Instead of deletion, reMarkable may permanently and irreversibly anonymise the data.

      The individual’s rights reMarkable’s general obligation regarding information to the public is fulfilled by this privacy policy. Registered persons also have individual rights relating to:
      • Information about the processing of personal data and access to the data
      • Rectification and deletion of inaccurate or incorrect data

      Customers having a subscription to the cloud service may at any time rectify and/or delete personal data by logging into their user account. Persons who are registered or believe they are registered by reMarkable can contact reMarkable at by mail or e-mail for any use of their rights: reMarkable AS, Biermanns gate 6, 0473 Oslo, Norway or email at privacy@remarkable.com.

      As of May 2018, the individuals also have the following rights:
      • Right to be forgotten
      • Right to restriction of processing
      • Right to object to processing
      • Right to data portability

      Complaints

      If you are dissatisfied with reMarkable’s processing of personal data or have questions or enquiries concerning reMarkable’s processing of personal data, please write to reMarkable at Biermanns gate 6, 0473 Oslo Norway or email us at privacy@remarkable.com. We are happy to assist. Registered individuals may also file a complaint by contacting the data protection authority in Norway or if the customer is resident elsewhere in Europe their local data protection authority.

      Cookie policy

      By continuing to browse the site, you are agreeing to reMarkable’s use of cookies. For further information please see our privacy policy here.

      What are cookies and what are they used for? Cookies are small pieces of information stored on your computer, tablet or smart phone when you visit certain websites. We use theise cookies: Google Analytics, Google AdWords, Facebook Pixel, New Relic, Hotjar, Sleeknote, Crazyegg.

    •  

      ORDERS PLACED AFTER JUNE 25TH 2018

      ORDERS PLACED AFTER DECEMBER 22ND 2017 (NEW ZEALAND ONLY)

       

       

       

      ORDERS PLACED AFTER JUNE 25TH 2018

      TERMS AND CONDITIONS FOR PURCHASE OF PAPER TABLET AND ACCESSORIES

      reMarkable AS, organization number 917 352 836 MVA, (“reMarkable”) has developed and sells computer tablets and accessories. The tablets are connected to software through an Internet-based cloud service (the “Cloud Service”) that allows users to automatically and securely back up and synchronize their work between different devices (such as computers, mobile phones etc.). In order to use the tablets the customer must purchase or have access to a tablet and in addition enter into a separate subscription agreement which gives the customer access to the cloud service (the “Subscription Agreement”). The tablet, as well as all accessories sold with the tablet or separately, are sold pursuant to these terms and conditions for purchase (the “Terms”).

      The Customer acknowledges to have read and understood the Terms. These Terms constitutes a binding agreement when the Customer has accepted the Terms through the ordering process of the Product, subject to confirmation by reMarkable as mentioned in clause 2 below.

      References in the Terms to “Customer” shall mean the person stated as “buyer” in the online order form available at reMarkable’s website remarkable.com.

      The Customer acknowledges that in order to get access to the Cloud Service the Customer must purchase a tablet. The Customer further acknowledges that use of the Cloud Service requires a valid Subscription Agreement. A standard subscription to the cloud service (“Standard Subscription”) is provided free of charge to the Customer upon the purchase of the tablet. reMarkable may in the future offer to its customers an upgraded cloud service with additional features (“Premium Subscription”). Should the Customer wish to upgrade his or her Standard Subscription to a Premium Subscription, reMarkable may charge the Customer a subscription fee. Any such subscription fee will be paid for by the Customer in addition to the purchase price for the tablet in accordance with the Subscription Agreement applicable to such Premium Subscription. Any such terms and conditions and pricing information applicable to the cloud service will be made available on remarkable.com.

       

      1. DESCRIPTION OF THE PRODUCT

      The description of the tablet and accessories, referred to as the (“Product”) in the following, is described on reMarkable’s website remarkable.com. reMarkable is obligated to deliver the Product to the Customer in accordance with the description.

       

      2. CONTRACT FORMATION

      The Terms becomes binding on the Customer when the Customer has completed the order at reMarkable’s website. The purchase becomes binding upon reMarkable once reMarkable has sent an order confirmation to the Customer after having received the order.

      All orders are subject to acceptance by reMarkable at its discretion. If reMarkable refuses to accept an order, it shall inform the Customer of such refusal by e-mail within one week after the order was submitted.

      Regardless of the foregoing, an agreement will not be binding on either party if the offer from reMarkable provided to the Customer in the ordering process or the Customer’s order contains a typing error, and the other party knew or should have known that such error existed, or if the Customer has provided incorrect payment or delivery information.

       

      3. PRICE AND PAYMENT TERMS

      The total purchase price for the Product is displayed in the ordering process. The Product is paid in advance and otherwise in accordance with the payment option chosen by the Customer in the ordering process. All prices are quoted in US Dollar, and include shipping and other fees. However, local sales taxes, goods and services taxes and duties may apply in your jurisdiction, in which case the Customer must pay to reMarkable an additional amount equal to that tax or duty payable for the supply of the Product, subject to the Customer receiving a valid tax invoice for the order of the Product at or before the time of payment. Payment of the additional will be made at the same time as payment for the Product is required to be made. If reMarkable does not provide the Customer with a valid tax invoice including the additional amount, the Customer remains responsible for the direct payment of any local goods and services tax, duties, and other import charges that may be levied.

      After the order is placed a confirmation that the agreement is entered into will be sent to the e-mail address provided by the Customer in the ordering process. The Customer will also receive a copy of these Terms.

       

      4. DELIVERY

      The product is shipped to the Customer in accordance with the shipping option chosen by the Customer in the ordering process. The cost of shipping is detailed in the ordering process.

      The estimated dispatch and delivery date will be stated in the ordering process on reMarkable’s website. The delivery date will depend on the selected shipping option and delivery point, as well as the time of payment. The Customer acknowledges that delays to the estimated dispatch and delivery date may occur. reMarkable shall not be held liable for delays to the estimated delivery date provided the Product is delivered within 60 days of such estimated delivery date.

      The product must be delivered to the delivery address specified by the Customer in the order form. The Customer is responsible for ensuring that the correct address is registered at all times, and reMarkable shall not be liable for any loss resulting from the Customer’s failure to update her or his delivery address.

      Delivery has occurred when the Customer, or her/his representative, has taken possession of the Product. The risk of the Product passes to the Customer when she/he or her/his representative has received the Product. If the Product is not collected or received on time, and if this is due to the Customer or circumstances related to the Customer, the risk passes to the Customer when the item is at his disposal and the failure to take possession of the Product constitutes a breach of contract by the Customer. reMarkable reserves the right to charge the Customer for extra shipment costs due to Customer’s failure to collect the Products in time.

      reMarkable provides a standard file format for such data export through the Cloud Service. reMarkable will upon the Customer’s consent keep the data stored in the Cloud Service after the termination of the Subscription Agreement.

       

      5. CANCELLATIONS; RETURNS

      The Customer may cancel the order as long as Customer’s request is made prior to shipment.

      You are not required to provide a reason for the cancellation. If you wish to cancel, complete the attached standard cancellation form and submit the form to us by uploading an electronic form on our website or by e-mail.

      If the Customer cancels an order, any Subscription Agreement between reMarkable and the Customer will automatically be terminated.

      You may request to return any unused Products for a full refund within thirty (30) days of delivery. Subject always to clause 6, this right does not apply to any Products that have been used, or are stated by us to be non-returnable, including any items or goods that have been personalized or modified in accordance with your instructions. The Products must be fully returned in the original packaging with the applicable proof of purchase and you will be responsible for the cost of returning the goods to us. If, on return to us, it is determined that the Products have been used, damaged, are missing components, or are not in a resalable condition we may charge a 15% restocking fee, or otherwise reduce the amount of your refund to take account of this damage, use, or missing components.

       

      6. DELAY AND DEFECTIVE DELIVERY – THE CUSTOMER’S RIGHTS AND DEADLINE FOR COMPLAINTS

      In the event of a defective delivery or a delayed delivery in accordance with clause 4 above, the Customer may claim the remedies available in accordance with applicable consumer purchasing legislation, including fulfillment of the contract, rectification, delivery of substitute goods or price reduction, termination or compensation. If there is a defect in the delivered Product, the consumer must, within a reasonable time after he or she discovered or should have discovered such defect, inform the seller that he or she will make a claim. Subject to applicable laws, claims relating to defective Products must be made no later than one year after the consumer took possession of the Product, and the Customer must provide proof of the original purchase of the Product from reMarkable.

      TO THE FULLEST EXTENT PERMITTED BY LAW, ALL WARRANTIES, CONDITIONS, GUARANTEES, TERMS, REPRESENTATIONS AND UNDERTAKINGS, OTHER THAN AS EXPRESSLY SET OUT HEREIN, WHETHER EXPRESS, IMPLIED OR VERBAL, STATUTORY OR OTHERWISE, ARE HEREBY EXCLUDED INCLUDING WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

       

      7. END-USER CUSTOMERS ONLY

      reMarkable sells and ships Products to end-user Customers only. The Customer may not purchase Products from reMarkable for resale, and reMarkable reserves the right to refuse, cancel or delay the Customer's order if there are reasonable grounds to believe the Product is not being purchase for end use.

      Further, any rights pertaining to Customer under these Terms may only be invoked by the end-user being the Customer, and not by any entity or individual acquiring the Product by resale or otherwise from the Customer or other third parties.

       

      8. SELLER’S RIGHTS IN THE EVENT OF DEFAULT BY THE CUSTOMER

      In the case of non-payment under clause 3 or other breach by the Customer, including if a payment is rejected by the payment agent or the Customer’s bank or if a payment is disputed or recalled by the Customer’s bank, etc., reMarkable will retain the goods until payment is completed.

      reMarkable may cancel the purchase due to late payment or other breach of contract if the breach of contract is material. A payment delay exceeding 30 days is considered to be a material breach of contract.

      In the event that a Customer receives the Product before payment has occurred, reMarkable may maintain the purchase and require the Customer to pay the purchase price. If the Customer does not pay the purchase price pursuant to the agreement, reMarkable may claim interest on the purchase price pursuant to the Act relating to Interest on Overdue Payments. In the case of non-payment, the claim may be sent to a debt collection entity, subject to prior notice to the Customer. The Customer can then be liable for a fee pursuant to the Debt Collection Act.

      reMarkable may also claim compensation for the loss reMarkable suffers as a result of a breach on the part of the Customer.

       

      9. PERSONAL DATA

      reMarkable is responsible for processing the personal data provided by the Customer in relation to the purchase of the Product. The data is processed only to allow reMarkable to fulfill its obligations pursuant to these Terms, and will not be disclosed to third parties unless such disclosure is necessary in order to allow the seller to enter into the agreement with the Customer or if required by law.

      For further information on reMarkable’ s processing of personal data, including information about your rights as registered, please refer to reMarkable’ s Privacy Protection Statement, which is available at remarkable.com/legal/privacy-policy or here.

       

      10. COMPLAINTS AND DISPUTE RESOLUTION

      If the Customer is dissatisfied with or wishes to make a complaint in relation to the Product, reMarkable’ s Customer Service may be contacted by use of an electronic form on our webpage.

      If a Customer wants an additional copy of the Terms that the customer has accepted, reMarkable will submit this to the Customer upon request.

      These Terms and the purchase of the Product shall be governed by and construed in accordance with the laws of Norway. Any disputes shall be referred to and finally resolved by the courts of Norway. The legal venue shall be Oslo City Court.

      TO THE FULLEST EXTENT PERMITTED BY LAW BUT SUBJECT ALWAYS TO CLAUSE 6, IN NO EVENT SHALL REMARKABLE BE LIABLE TO THE CUSTOMER FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES (INCLUDING LOST PROFITS, LOSS OF DATA OR INTERRUPTION IN USE), OR PUNITIVE OR EXEMPLARY DAMAGES. IN ANY CASE, REMARKABLE’S MAXIMUM AGGREGATE LIABILITY TO A CUSTOMER FOR CLAIMS OF ANY KIND, INCLUDING CLAIMS BASED IN CONTRACT, WARRANTY, TORT, STRICT LIABILITY, STATUTE OR OTHERWISE, SHALL BE LIMITED TO THE SUM PAID TO REMARKABLE FOR THE PRODUCT IN QUESTION.

       

      11. CONTACT

      The seller and supplier of the Product is reMarkable AS, organization number 917 352 836.

      reMarkable is registered in the Register of Business Enterprises in Norway.

      reMarkable’s contact information is:

      Address: Biermanns gate 6, 0473 Oslo, Norway

      E-mail: sales@remarkable.com

      Phone no.: 0047 23 65 24 40

       

      CONTACT

      The seller and supplier of the Product is Remarkable AS, organization number 917 352 836.
      Remarkable is registered in the Register of Business Enterprises in Norway.
      Remarkable’s contact information is:
      Address: Biermanns gate 6, 0473 Oslo, Norway
      E-mail: sales@remarkable.com
      Phone no.: 0047 23 65 24 40 

       

      ORDERS PLACED AFTER DECEMBER 22ND 2017 (NEW ZEALAND ONLY)

      TERMS AND CONDITIONS FOR PURCHASE OF PAPER TABLET AND ACCESSORIES

      reMarkable AS, organization number 917 352 836 MVA, (“reMarkable”) has developed and sells computer tablets and accessories. The tablets are connected to software through an Internet-based cloud service (the “Cloud Service”) that allows users to automatically and securely back up and synchronize their work between different devices (such as computers, mobile phones etc.). In order to use the tablets the customer must purchase or have access to a tablet and in addition enter into a separate subscription agreement which gives the customer access to the cloud service (the “Subscription Agreement”). The tablet, as well as all accessories sold with the tablet or separately, are sold pursuant to these terms and conditions for purchase (the “Terms”).

      The Customer acknowledges to have read and understood the Terms. These Terms constitutes a binding agreement when the Customer has accepted the Terms through the ordering process of the Product, subject to confirmation by reMarkable as mentioned in clause 2 below.

      References in the Terms to “Customer” shall mean the person stated as “buyer” in the online order form available at reMarkable’s website remarkable.com.

      The Customer acknowledges that in order to get access to the Cloud Service the Customer must purchase a tablet. The Customer further acknowledges that use of the Cloud Service requires a valid Subscription Agreement. A standard subscription to the cloud service (“Standard Subscription”) is provided free of charge to the Customer upon the purchase of the tablet. reMarkable may in the future offer to its customers an upgraded cloud service with additional features (“Premium Subscription”). Should the Customer wish to upgrade his or her Standard Subscription to a Premium Subscription, reMarkable may charge the Customer a subscription fee. Any such subscription fee will be paid for by the Customer in addition to the purchase price for the tablet in accordance with the Subscription Agreement applicable to such Premium Subscription. Any such terms and conditions and pricing information applicable to the cloud service will be made available on remarkable.com.

       

      1. DESCRIPTION OF THE PRODUCT

      The description of the tablet and accessories, referred to as the (“Product”) in the following, is described on reMarkable’s website remarkable.com. reMarkable is obligated to deliver the Product to the Customer in accordance with the description.

       

      2. CONTRACT FORMATION

      The Terms becomes binding on the Customer when the Customer has completed the order at reMarkable’s website. The purchase becomes binding upon reMarkable once reMarkable has sent an order confirmation to the Customer after having received the order.

      All orders are subject to acceptance by reMarkable at its discretion. If reMarkable refuses to accept an order, it shall inform the Customer of such refusal by e-mail within one week after the order was submitted.

      Regardless of the foregoing, an agreement will not be binding on either party if the offer from reMarkable provided to the Customer in the ordering process or the Customer’s order contains a typing error, and the other party knew or should have known that such error existed, or if the Customer has provided incorrect payment or delivery information.

       

      3. PRICE AND PAYMENT TERMS

      The total purchase price for the Product is displayed in the ordering process. The Product is paid in advance and otherwise in accordance with the payment option chosen by the Customer in the ordering process. All prices are quoted in US Dollar, and include shipping and other fees. However, local sales taxes, goods and services taxes and duties may apply in your jurisdiction, in which case the Customer must pay to reMarkable an additional amount equal to that tax or duty payable for the supply of the Product, subject to the Customer receiving a valid tax invoice for the order of the Product at or before the time of payment. Payment of the additional will be made at the same time as payment for the Product is required to be made. If reMarkable does not provide the Customer with a valid tax invoice including the additional amount, the Customer remains responsible for the direct payment of any local goods and services tax, duties, and other import charges that may be levied.

      After the order is placed a confirmation that the agreement is entered into will be sent to the e-mail address provided by the Customer in the ordering process. The Customer will also receive a copy of these Terms.

       

      4. DELIVERY

      The product is shipped to the Customer in accordance with the shipping option chosen by the Customer in the ordering process. The cost of shipping is detailed in the ordering process.

      The estimated dispatch and delivery date will be stated in the ordering process on reMarkable’s website. The delivery date will depend on the selected shipping option and delivery point, as well as the time of payment. The Customer acknowledges that delays to the estimated dispatch and delivery date may occur. reMarkable shall not be held liable for delays to the estimated delivery date provided the Product is delivered within 60 days of such estimated delivery date.

      The product must be delivered to the delivery address specified by the Customer in the order form. The Customer is responsible for ensuring that the correct address is registered at all times, and reMarkable shall not be liable for any loss resulting from the Customer’s failure to update her or his delivery address.

      Delivery has occurred when the Customer, or her/his representative, has taken possession of the Product. The risk of the Product passes to the Customer when she/he or her/his representative has received the Product. If the Product is not collected or received on time, and if this is due to the Customer or circumstances related to the Customer, the risk passes to the Customer when the item is at his disposal and the failure to take possession of the Product constitutes a breach of contract by the Customer. reMarkable reserves the right to charge the Customer for extra shipment costs due to Customer’s failure to collect the Products in time.

      reMarkable provides a standard file format for such data export through the Cloud Service. reMarkable will upon the Customer’s consent keep the data stored in the Cloud Service after the termination of the Subscription Agreement.

       

      5. CANCELLATIONS; RETURNS

      The Customer may cancel the order as long as Customer’s request is made prior to shipment.

      You are not required to provide a reason for the cancellation. If you wish to cancel, complete the attached standard cancellation form and submit the form to us by uploading an electronic form on our website or by e-mail.

      If the Customer cancels an order, any Subscription Agreement between reMarkable and the Customer will automatically be terminated.

      You may request to return any unused Products for a full refund within thirty (30) days of delivery. Subject always to clause 6, this right does not apply to any Products that have been used, or are stated by us to be non-returnable, including any items or goods that have been personalized or modified in accordance with your instructions. The Products must be fully returned in the original packaging with the applicable proof of purchase and you will be responsible for the cost of returning the goods to us. If, on return to us, it is determined that the Products have been used, damaged, are missing components, or are not in a resalable condition we may charge a 15% restocking fee, or otherwise reduce the amount of your refund to take account of this damage, use, or missing components.

       

      6. DELAY AND DEFECTIVE DELIVERY – THE CUSTOMER’S RIGHTS AND DEADLINE FOR COMPLAINTS

      In the event of a defective delivery or a delayed delivery in accordance with clause 4 above, the Customer may claim the remedies available in accordance with applicable consumer purchasing legislation, including fulfillment of the contract, rectification, delivery of substitute goods or price reduction, termination or compensation. If there is a defect in the delivered Product, the consumer must, within a reasonable time after he or she discovered or should have discovered such defect, inform the seller that he or she will make a claim. Subject to applicable laws, claims relating to defective Products must be made no later than one year after the consumer took possession of the Product, and the Customer must provide proof of the original purchase of the Product from reMarkable.

      TO THE FULLEST EXTENT PERMITTED BY LAW, ALL WARRANTIES, CONDITIONS, GUARANTEES, TERMS, REPRESENTATIONS AND UNDERTAKINGS, OTHER THAN AS EXPRESSLY SET OUT HEREIN, WHETHER EXPRESS, IMPLIED OR VERBAL, STATUTORY OR OTHERWISE, ARE HEREBY EXCLUDED INCLUDING WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

       

      7. END-USER CUSTOMERS ONLY

      reMarkable sells and ships Products to end-user Customers only. The Customer may not purchase Products from reMarkable for resale, and reMarkable reserves the right to refuse, cancel or delay the Customer's order if there are reasonable grounds to believe the Product is not being purchase for end use.

      Further, any rights pertaining to Customer under these Terms may only be invoked by the end-user being the Customer, and not by any entity or individual acquiring the Product by resale or otherwise from the Customer or other third parties.

       

      8. SELLER’S RIGHTS IN THE EVENT OF DEFAULT BY THE CUSTOMER

      In the case of non-payment under clause 3 or other breach by the Customer, including if a payment is rejected by the payment agent or the Customer’s bank or if a payment is disputed or recalled by the Customer’s bank, etc., reMarkable will retain the goods until payment is completed.

      reMarkable may cancel the purchase due to late payment or other breach of contract if the breach of contract is material. A payment delay exceeding 30 days is considered to be a material breach of contract.

      In the event that a Customer receives the Product before payment has occurred, reMarkable may maintain the purchase and require the Customer to pay the purchase price. If the Customer does not pay the purchase price pursuant to the agreement, reMarkable may claim interest on the purchase price pursuant to the Act relating to Interest on Overdue Payments. In the case of non-payment, the claim may be sent to a debt collection entity, subject to prior notice to the Customer. The Customer can then be liable for a fee pursuant to the Debt Collection Act.

      reMarkable may also claim compensation for the loss reMarkable suffers as a result of a breach on the part of the Customer.

       

      9. PERSONAL DATA

      reMarkable is responsible for processing the personal data provided by the Customer in relation to the purchase of the Product. The data is processed only to allow reMarkable to fulfill its obligations pursuant to these Terms, and will not be disclosed to third parties unless such disclosure is necessary in order to allow the seller to enter into the agreement with the Customer or if required by law.

      For further information on reMarkable’ s processing of personal data, including information about your rights as registered, please refer to reMarkable’ s Privacy Protection Statement, which is available at remarkable.com/legal/privacy-policy or here.

       

      10. COMPLAINTS AND DISPUTE RESOLUTION

      If the Customer is dissatisfied with or wishes to make a complaint in relation to the Product, reMarkable’ s Customer Service may be contacted by use of an electronic form on our webpage.

      If a Customer wants an additional copy of the Terms that the customer has accepted, reMarkable will submit this to the Customer upon request.

      These Terms and the purchase of the Product shall be governed by and construed in accordance with the laws of Norway. Any disputes shall be referred to and finally resolved by the courts of Norway. The legal venue shall be Oslo City Court.

      TO THE FULLEST EXTENT PERMITTED BY LAW BUT SUBJECT ALWAYS TO CLAUSE 6, IN NO EVENT SHALL REMARKABLE BE LIABLE TO THE CUSTOMER FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES (INCLUDING LOST PROFITS, LOSS OF DATA OR INTERRUPTION IN USE), OR PUNITIVE OR EXEMPLARY DAMAGES. IN ANY CASE, REMARKABLE’S MAXIMUM AGGREGATE LIABILITY TO A CUSTOMER FOR CLAIMS OF ANY KIND, INCLUDING CLAIMS BASED IN CONTRACT, WARRANTY, TORT, STRICT LIABILITY, STATUTE OR OTHERWISE, SHALL BE LIMITED TO THE SUM PAID TO REMARKABLE FOR THE PRODUCT IN QUESTION.

       

      11. CONTACT

      The seller and supplier of the Product is reMarkable AS, organization number 917 352 836.

      reMarkable is registered in the Register of Business Enterprises in Norway.

      reMarkable’s contact information is:

      Address: Biermanns gate 6, 0473 Oslo, Norway

      E-mail: sales@remarkable.com

      Phone no.: 0047 23 65 24 40

       

      CONTACT

      The seller and supplier of the Product is Remarkable AS, organization number 917 352 836.
      Remarkable is registered in the Register of Business Enterprises in Norway.
      Remarkable’s contact information is:
      Address: Biermanns gate 6, 0473 Oslo, Norway
      E-mail: sales@remarkable.com
      Phone no.: 0047 23 65 24 40 

       

       

    •  

      ORDERS PLACED AFTER JUNE 25TH 2018

      ORDERS PLACED AFTER DECEMBER 22ND 2017

      ORDERS PLACED BEFORE DECEMBER 22ND 2017

       

       

      Orders placed after June 25th 2018

      TERMS AND CONDITIONS FOR PURCHASE OF PAPER TABLET AND ACCESSORIES

      reMarkable AS, organization number 917 352 836 MVA, (“reMarkable”) has developed and sells computer tablets and accessories. The tablets are connected to software through an Internet-based cloud service (the "Cloud Service") that allows users to automatically and securely back up and synchronize their work between different devices (such as computers, mobile phones etc.).  In order to use the tablets the customer must purchase or have access to a tablet and in addition enter into a separate subscription agreement which gives the customer access to the Cloud Service (the “Subscription Agreement”). The tablet, as well as all accessories sold with the tablet or separately, are sold pursuant to these terms and conditions for purchase (the “Terms”).

      The Customer acknowledges to have read and understood the Terms. These Terms constitutes a binding agreement when the Customer has accepted the Terms through the ordering process of the Product, subject to confirmation by reMarkable as mentioned in clause 2 below.

      References in the Terms to “Customer” shall mean the person stated as “buyer” in the online order form available at reMarkable’s website.

      The Customer acknowledges that in order to get access to the Cloud Service the Customer must purchase a tablet. The Customer further acknowledges that use of the cloud solution requires a valid Subscription Agreement. A standard subscription to the Cloud Service (“Standard Subscription”) is provided free of charge to the Customer upon the purchase of the tablet. reMarkable may in the future offer to its customers an upgraded Cloud Service with additional features (“Premium Subscription”). Should the Customer wish to upgrade his or her Standard Subscription to a Premium Subscription, reMarkable may charge the Customer a subscription fee. Any such subscription fee will be paid for by the Customer in addition to the purchase price for the tablet in accordance with the Subscription Agreement applicable to such Premium Subscription. Any such terms and conditions and pricing information applicable to the Cloud Service will be made available on remarkable.com.

      1. DESCRIPTION OF THE PRODUCT

      The description of the tablet and accessories, referred to as the (“Product”) in the following, is described on reMarkable’s website remarkable.com. reMarkable is obligated to deliver the Product to the Customer in accordance with the description.

      2. CONTRACT FORMATION

      The Terms becomes binding on the Customer when the Customer has completed the order at reMarkable’s website. The purchase becomes binding upon reMarkable once reMarkable has sent an order confirmation to the Customer after having received the order.

      All orders are subject to acceptance by reMarkable at its discretion. If reMarkable refuses to accept an order, it shall inform the Customer of such refusal by e-mail within one week after the order was submitted.

      Regardless of the foregoing, an agreement will not be binding on either party if the offer from reMarkable provided to the Customer in the ordering process or the Customer’s order contains a typing error, and the other party knew or should have known that such error existed, or if the Customer has provided incorrect payment or delivery information.

      3. PRICE AND PAYMENT TERMS

      The total purchase price for the Product is displayed in the ordering process. The Product is paid in advance and otherwise in accordance with the payment option chosen by the Customer in the ordering process. All prices are quoted in US Dollar, and include shipping and other fees. However, local sales taxes, goods and services taxes and duties may apply in your jurisdiction.

      After the order is placed a confirmation that the agreement is entered into will be sent to the e-mail address provided by the Customer in the ordering process. The Customer will also receive a copy of these Terms.

      4. DELIVERY

      The product is shipped to the Customer in accordance with the shipping option chosen by the Customer in the ordering process. The cost of shipping is detailed in the ordering process.

      The estimated dispatch and delivery date will be stated in the ordering process on reMarkable’s website. The delivery date will depend on the selected shipping option and delivery point, as well as the time of payment. The Customer acknowledges that delays to the estimated dispatch and delivery date may occur. reMarkable shall not be held liable for delays to the estimated delivery date provided the Product is delivered within 60 days of such estimated delivery date.

      The product must be delivered to the delivery address specified by the Customer in the order form. The Customer is responsible for ensuring that the correct address is registered at all times, and reMarkable shall not be liable for any loss resulting from the Customer’s failure to update his delivery address.

      Delivery has occurred when the Customer, or her/his representative, has taken possession of the Product. The risk of the Product passes to the Customer when she/he or her/his representative has received the Product. If the Product is not collected or received on time, and if this is due to the Customer or circumstances related to the Customer, the risk passes to the Customer when the item is at his disposal and the failure to take possession of the Product constitutes a breach of contract by the Customer. ReMarkable reserves the right to charge the Customer for extra shipment costs due to Customer’s failure to collect the Products in time.

      5. CANCELLATIONS; RETURNS

      The Customer may cancel the order as long as Customer’s request is made prior to shipment. .

      You are not required to provide a reason for the cancellation. If you wish to cancel, complete the attached standard cancellation form and submit the form to us by uploading an electronic form on our website or by e-mail.

      If the Customer cancels an order, any Subscription Agreement between reMarkable and the Customer will automatically be terminated.

      You may request to return any unused Products for a full refund within thirty (30) days of delivery. This right does not apply to any Products that have been used, or are stated by us to be non-returnable, including any items or goods that have been personalized or modified in accordance with your instructions. The Products must be fully returned in the original packaging with the applicable proof of purchase and you will be responsible for the cost of returning the goods to us. If, on return to us, it is determined that the Products have been used, damaged, are missing components, or are not in a resalable condition we may charge a 15% restocking fee, or otherwise reduce the amount of your refund to take account of this damage, use, or missing components.

      6. DELAY AND DEFECTIVE DELIVERY – THE CUSTOMER’S RIGHTS AND DEADLINE FOR COMPLAINTS

      In the event of a defective delivery or a delayed delivery in accordance with clause 4 above, the Customer may claim the remedies available in accordance with applicable consumer purchasing legislation, including fulfillment of the contract, rectification, delivery of substitute goods or price reduction, termination or compensation. Defective Products may be replaced with refurbished Products if the defective Product was purchased at least 4 months prior to the claim.

      If there is a defect in the delivered Product, the consumer must, within a reasonable time after he or she discovered or should have discovered such defect, inform the seller that he or she will make a claim. Claims relating to defective Products must be made no later than one year after the consumer took possession of the Product, and the Customer must provide proof of the original purchase of the Product from reMarkable.

      OTHER THAN AS EXPRESSLY SET OUT HEREIN, REMARKABLE MAKES NO OTHER WARRANTY TO CUSTOMER, EITHER EXPRESS OR IMPLIED, WITH RESPECT TO THE PRODUCT.  TO THE FULLEST EXTENT PERMITTED BY LAW, REMARKABLE SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

      7. END-USER CUSTOMERS ONLY

      reMarkable sells and ships Products to end-user Customers only. The Customer may not purchase Products from reMarkable for resale, and reMarkable reserves the right to refuse, cancel or delay the Customer's order if there are reasonable grounds to believe the Product is not being purchase for end use. Further, any rights pertaining to Customer under these Terms may only be invoked by the end-user being the Customer, and not by any entity or individual acquiring the Product by resale or otherwise from the Customer or other third parties.

      8. SELLER’S RIGHTS IN THE EVENT OF DEFAULT BY THE CUSTOMER

      In the case of non-payment under clause 3 or other breach by the Customer, including if a payment is rejected by the payment agent or the Customer’s bank or if a payment is disputed or recalled by the Customer’s bank, etc., reMarkable will retain the goods until payment is completed.

      reMarkable may cancel the purchase due to late payment or other breach of contract if the breach of contract is material. A payment delay exceeding 30 days is considered to be a material breach of contract.

      reMarkable may maintain the purchase and require the Customer to pay the purchase price. If the Customer does not pay the purchase price pursuant to the agreement, reMarkable may claim interest on the purchase price pursuant to the Act relating to Interest on Overdue Payments. In the case of non-payment, the claim may be sent to a debt collection entity, subject to prior notice to the Customer. The Customer can then be held liable for a fee pursuant to the Debt Collection Act.

      reMarkable may also claim compensation for the loss reMarkable suffers as a result of a breach on the part of the Customer.

      9. PERSONAL DATA

      reMarkable is responsible for processing the personal data provided by the Customer in relation to the purchase of the Product. The data is processed only to allow reMarkable to fulfill its obligations pursuant to these Terms, and will not be disclosed to third parties unless such disclosure is necessary in order to allow the seller to enter into the agreement with the Customer or if required by law.

      For further information on reMarkable’ s processing of personal data, including information about your rights as registered, please refer to reMarkable’ s Privacy Protection Statement, which is available at remarkable.com/legal/privacy-policy or here.

      10. COMPLAINTS AND DISPUTE RESOLUTION

      If the Customer is dissatisfied with or wishes to make a complaint in relation to the Product, reMarkable’ s Customer Service may be contacted by use of an electronic form on our webpage.

      If a Customer wants an additional copy of the Terms that the customer has accepted, reMarkable will submit this to the Customer upon request.

      These Terms and the purchase of the Product shall be governed by and construed in accordance with the laws of Norway. Any disputes shall be referred to and finally resolved by the courts of Norway. The legal venue shall be Oslo City Court.

      IN NO EVENT SHALL REMARKABLE BE LIABLE TO THE CUSTOMER FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTIAL OR INDIRECT DAMAGES (INCLUDING LOST PROFITS, LOSS OF DATA OR INTERRUPTION IN USE), OR PUNITIVE OR EXEMPLARY DAMAGES.  IN ANY CASE, REMARKABLE’S MAXIMUM AGGREGATE LIABILTIY TO A CUSTOMER FOR CLAIMS OF ANY KIND, INCLUDING CLAIMS BASED IN CONTRACT, WARRANTY, TORT, STRICT LIABILITY, STATUTE OR OTHERWISE, SHALL BE LIMITED TO THE SUM PAID TO REMARKABLE FOR THE PRODUCT IN QUESTION.

      11. CONTACT

      The seller and supplier of the Product is reMarkable AS, organization number 917 352 836.

      reMarkable is registered in the Register of Business Enterprises in Norway.
      reMarkable’s contact information is:
      Address: Biermanns gate 6, 0473 Oslo, Norway
      E-mail: sales@remarkable.com
      Phone no.: 0047 23 65 24 40 

       

       

      Orders placed after December 22nd 2017

      TERMS AND CONDITIONS FOR PURCHASE OF PAPER TABLET AND ACCESSORIES

      reMarkable AS, organization number 917 352 836 MVA, (“reMarkable”) has developed and sells computer tablets and accessories. The tablets are connected to software through an Internet-based cloud service (the "Cloud Service") that allows users to automatically and securely back up and synchronize their work between different devices (such as computers, mobile phones etc.).  In order to use the tablets the customer must purchase or have access to a tablet and in addition enter into a separate subscription agreement which gives the customer access to the Cloud Service (the “Subscription Agreement”). The tablet, as well as all accessories sold with the tablet or separately, are sold pursuant to these terms and conditions for purchase (the “Terms”).

      The Customer acknowledges to have read and understood the Terms. These Terms constitutes a binding agreement when the Customer has accepted the Terms through the ordering process of the Product, subject to confirmation by reMarkable as mentioned in clause 2 below.

      References in the Terms to “Customer” shall mean the person stated as “buyer” in the online order form available at reMarkable’s website.

      The Customer acknowledges that in order to get access to the Cloud Service the Customer must purchase a tablet. The Customer further acknowledges that use of the cloud solution requires a valid Subscription Agreement. A standard subscription to the Cloud Service (“Standard Subscription”) is provided free of charge to the Customer upon the purchase of the tablet. reMarkable may in the future offer to its customers an upgraded Cloud Service with additional features (“Premium Subscription”). Should the Customer wish to upgrade his or her Standard Subscription to a Premium Subscription, reMarkable may charge the Customer a subscription fee. Any such subscription fee will be paid for by the Customer in addition to the purchase price for the tablet in accordance with the Subscription Agreement applicable to such Premium Subscription. Any such terms and conditions and pricing information applicable to the Cloud Service will be made available on remarkable.com.

      1. DESCRIPTION OF THE PRODUCT

      The description of the tablet and accessories, referred to as the (“Product”) in the following, is described on remarkable.com.  reMarkable is obligated to deliver the Product to the Customer in accordance with the description.

      2. CONTRACT FORMATION

      The Terms becomes binding on the Customer when the Customer has completed the order at reMarkable’s website. The purchase becomes binding upon reMarkable once reMarkable has sent an order confirmation to the Customer after having received the order.

      All orders are subject to acceptance by reMarkable at its discretion. If reMarkable refuses to accept an order, it shall inform the Customer of such refusal by e-mail within one week after the order was submitted.

      Regardless of the foregoing, an agreement will not be binding on reMarkable if the offer from reMarkable provided to the Customer in the ordering process or the Customer’s order contains a typing error, and the other party knew or should have known that such error existed, or if the Customer has provided incorrect payment or delivery information.

      3. PRICE AND PAYMENT TERMS

      The total purchase price for the Product is displayed in the ordering process. The Product is paid in advance and otherwise in accordance with the payment option chosen by the Customer in the ordering process. All prices are quoted in US Dollar, and include shipping and other fees. However, local sales taxes, goods and services taxes and duties may apply in your jurisdiction.

      After the order is placed a confirmation that the agreement is entered into will be sent to the e-mail address provided by the Customer in the ordering process. The Customer will also receive a copy of these Terms.

      4. DELIVERY

      The product is shipped to the Customer in accordance with the shipping option chosen by the Customer in the ordering process. The cost of shipping is detailed in the ordering process.

      The estimated dispatch and delivery date will be stated in the ordering process on reMarkable’s website. The delivery date will depend on the selected shipping option and delivery point, as well as the time of payment. The Customer acknowledges that delays to the estimated dispatch and delivery date may occur. reMarkable shall not be held liable for delays to the estimated delivery date provided the Product is delivered within 60 days of such estimated delivery date.

      The product must be delivered to the delivery address specified by the Customer in the order form. The Customer is responsible for ensuring that the correct address is registered at all times, and reMarkable shall not be liable for any loss resulting from the Customer’s failure to update his delivery address.

      Delivery has occurred when the Customer, or his representative, has taken possession of the Product. The risk of the Product passes to the Customer when he or his representative has received the Product. If the Product is not collected or received on time, and if this is due to the Customer or circumstances related to the Customer, the risk passes to the Customer when the item is at his disposal and the failure to take possession of the Product constitutes a breach of contract by the Customer.  reMarkable reserves the right to charge the Customer for extra shipment costs due to Customer’s failure to collect the Products in time.

      5. CANCELLATIONS; RETURNS

      The Customer may cancel the order as long as Customer’s request is made prior to shipment. .

      You are not required to provide a reason for the cancellation. If you wish to cancel, complete the attached standard cancellation form and submit the form to us by uploading an electronic form on our website or by e-mail.

      If the Customer cancels an order, any Subscription Agreement between reMarkable and the Customer will automatically be terminated.

      You may request to return any unused Products for a full refund within fourteen (14) days of delivery. This right does not apply to any Products that have been used, or are stated by us to be non-returnable, including any items or goods that have been personalized or modified in accordance with your instructions. The Products must be fully returned in the original packaging with the applicable proof of purchase and you will be responsible for the cost of returning the goods to us. If, on return to us, it is determined that the Products have been used, damaged, are missing components, or are not in a resalable condition we may charge a 15% restocking fee, or otherwise reduce the amount of your refund to take account of this damage, use, or missing components.

      6. DELAY AND DEFECTIVE DELIVERY – THE CUSTOMER’S RIGHTS AND DEADLINE FOR COMPLAINTS

      In the event of a defective delivery or a delayed delivery in accordance with clause 4 above, the Customer may claim the remedies available in accordance with applicable consumer purchasing legislation, including fulfillment of the contract, rectification, delivery of substitute goods or price reduction, termination or compensation. If there is a defect in the delivered Product, the consumer must, within a reasonable time after he or she discovered or should have discovered such defect, inform the seller that he or she will make a claim. Claims relating to defective Products must be made no later than one year after the consumer took possession of the Product.

      OTHER THAN AS EXPRESSLY SET OUT HEREIN, REMARKABLE MAKES NO OTHER WARRANTY TO CUSTOMER, EITHER EXPRESS OR IMPLIED, WITH RESPECT TO THE PRODUCT.  TO THE FULLEST EXTENT PERMITTED BY LAW, REMARKABLE SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

      7. SELLER’S RIGHTS IN THE EVENT OF DEFAULT BY THE CUSTOMER

      In the case of non-payment under clause 3 or other breach by the Customer, including if a payment is rejected by the payment agent or the Customer’s bank or if a payment is disputed or recalled by the Customer’s bank, etc., reMarkable will retain the goods until payment is completed.

      reMarkable may cancel the purchase due to late payment or other breach of contract if the breach of contract is material. A payment delay exceeding 30 days is considered to be a material breach of contract.

      reMarkable may maintain the purchase and require the Customer to pay the purchase price. If the Customer does not pay the purchase price pursuant to the agreement, reMarkable may claim interest on the purchase price pursuant to the Act relating to Interest on Overdue Payments. In the case of non-payment, the claim may be sent to a debt collection entity, subject to prior notice to the Customer. The Customer can then be held liable for a fee pursuant to the Debt Collection Act.

      reMarkable may also claim compensation for the loss reMarkable suffers as a result of a breach on the part of the Customer.

      8. PERSONAL DATA

      reMarkable is responsible for processing the personal data provided by the Customer in relation to the purchase of the Product. The data is processed only to allow reMarkable to fulfill its obligations pursuant to these Terms, and will not be disclosed to third parties unless such disclosure is necessary in order to allow the seller to enter into the agreement with the Customer or if required by law.

      For further information on reMarkable’ s processing of personal data, including information about your rights as registered, please refer to reMarkable’ s Privacy Protection Statement, which is available at remarkable.com/legal/privacy-policy or here.

      9. COMPLAINTS AND DISPUTE RESOLUTION

      If the Customer is dissatisfied with or wishes to make a complaint in relation to the Product, reMarkable’ s Customer Service may be contacted by use of an electronic form on our webpage.

      If a Customer wants an additional copy of the Terms that the customer has accepted, reMarkable will submit this to the Customer upon request.

      These Terms and the purchase of the Product shall be governed by and construed in accordance with the laws of Norway. Any disputes shall be referred to and finally resolved by the courts of Norway. The legal venue shall be Oslo City Court.

      IN NO EVENT SHALL REMARKABLE BE LIABLE TO THE CUSTOMER FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTIAL OR INDIRECT DAMAGES (INCLUDING LOST PROFITS, LOSS OF DATA OR INTERRUPTION IN USE), OR PUNITIVE OR EXEMPLARY DAMAGES.  IN ANY CASE, REMARKABLE’S MAXIMUM AGGREGATE LIABILTIY TO A CUSTOMER FOR CLAIMS OF ANY KIND, INCLUDING CLAIMS BASED IN CONTRACT, WARRANTY, TORT, STRICT LIABILITY, STATUTE OR OTHERWISE, SHALL BE LIMITED TO THE SUM PAID TO REMARKABLE FOR THE PRODUCT IN QUESTION.

      10. CONTACT

      The seller and supplier of the Product is reMarkable AS, organization number 917 352 836.

      reMarkable is registered in the Register of Business Enterprises in Norway.
      reMarkable’s contact information is:
      Address: Biermanns gate 6, 0473 Oslo, Norway
      E-mail: sales@remarkable.com
      Phone no.: 0047 23 65 24 40 

       

       

      ORDERS PLACED BEFORE DECEMBER 22ND 2017

      For Terms and Conditions for orders placed before December 22nd 2017, contact us here. 

    •  

      ORDERS PLACED AFTER JUNE 25TH 2018

      ORDERS PLACED AFTER DECEMBER 22ND 2017

      ORDERS PLACED BEFORE DECEMBER 22ND 2017

       

       

      ORDERS PLACED AFTER JUNE 25TH 2018 

      TERMS AND CONDITIONS FOR PURCHASE OF PAPER TABLET AND ACCESSORIES

      reMarkable AS, organization number 917 352 836 MVA, (“reMarkable”) has developed and sells computer tablets and accessories. The tablets are connected to software through an Internet-based cloud service (the "Cloud Service") that allows users to automatically and securely back up and synchronize their work between different devices (such as computers, mobile phones etc.). In order to use the tablets the customer must purchase or have access to a tablet and in addition enter into a separate subscription agreement which gives the customer access to the Cloud Service (the “Subscription Agreement”). The tablet, as well as all accessories sold with the tablet or separately, are sold pursuant to these terms and conditions for purchase (the “Terms”).

      The Customer acknowledges to have read and understood the Terms. These Terms constitutes a binding agreement when the Customer has accepted the Terms through the ordering process of the Product, subject to confirmation by reMarkable as mentioned in clause 2 below.

      References in the Terms to “Customer” shall mean the person stated as “buyer” in the online order form available at reMarkable’s website.

      The Customer acknowledges that in order to get access to the Cloud Service the Customer must purchase a tablet. The Customer further acknowledges that use of the cloud solution requires a valid Subscription Agreement. A standard subscription to the Cloud Service (“Standard Subscription”) is provided free of charge to the Customer upon the purchase of the tablet. reMarkable may in the future offer to its customers an upgraded Cloud Service with additional features (“Premium Subscription”). Should the Customer wish to upgrade his or her Standard Subscription to a Premium Subscription, reMarkable may charge the Customer a subscription fee. Any such subscription fee will be paid for by the Customer in addition to the purchase price for the tablet in accordance with the Subscription Agreement applicable to such Premium Subscription. Any such terms and conditions and pricing information applicable to the Cloud Service will be made available on reMarkable.com.

      DESCRIPTION OF THE PRODUCT

      The description of the tablet and accessories, referred to as the (“Product”) in the following, is described on remarkable.com reMarkable is obligated to deliver the Product to the Customer in accordance with the description.

      CONTRACT FORMATION

      The Terms becomes binding on the Customer when the Customer has completed the order at reMarkable’s website. The purchase becomes binding upon reMarkable once reMarkable has sent an order confirmation to the Customer after having received the order.

      All orders are subject to acceptance by reMarkable at its discretion. If reMarkable refuses to accept an order, it shall inform the Customer of such refusal by e-mail within one month after the order was submitted.

      Regardless of the foregoing, an agreement will not be binding on either party if the offer from reMarkable provided to the Customer in the ordering process or the Customer’s order contains a typing error, and the other party knew or should have known that such error existed, or if the Customer has provided incorrect payment or delivery information.

      PRICE AND PAYMENT TERMS

      The total purchase price for the Product is displayed in the ordering process. The Product is paid in advance and otherwise in accordance with the payment option chosen by the Customer in the ordering process. All prices are quoted in US Dollar or applicable local currency, and include shipping and other fees. However, local VAT and duties may apply in your jurisdiction.

      For customers in Denmark, Finland, Germany, Norway, and Sweden, we also offer the following payment options as of June 12th 2018: i) pay later or ii) slice it. These payments options are provided in cooperation with Klarna Bank AB and payment is to be made to Klarna if either of these options are choosen during the ordering process. Klarna's user terms are available here.

      After the order is placed a confirmation that the agreement is entered into will be sent to the e-mail address provided by the Customer in the ordering process. The Customer will also receive a copy of these Terms.

      DELIVERY

      The product is shipped to the Customer in accordance with the shipping option chosen by the Customer in the ordering process. The cost of shipping is detailed in the ordering process.

      The estimated dispatch and delivery date will be stated in the ordering process on reMarkable’s website. The delivery date will depend on the selected shipping option and delivery point, as well as the time of payment. The Customer acknowledges that delays to the estimated dispatch and delivery date may occur. reMarkable shall not be held liable for delays to the estimated delivery date provided the Product is delivered within 60 days of such estimated delivery date.

      The product must be delivered to the delivery address specified by the Customer in the order form. The Customer is responsible for ensuring that the correct address is registered at all times, and reMarkable shall not be liable for any loss resulting from the Customer’s failure to update his delivery address.

      Delivery has occurred when the Customer, or her/his representative, has taken possession of the Product. The risk of the Product passes to the Customer when she/he or her/his representative has received the Product. If the Product is not collected or received on time, and if this is due to the Customer or circumstances related to the Customer, the risk passes to the Customer when the item is at his disposal and the failure to take possession of the Product constitutes a breach of contract by the Customer. reMarkable reserves the right to charge the Customer for extra shipment costs due to Customer’s failure to collect the Products in time.

      RIGHT TO CANCEL

      The Customer has the right to request a cancellation of the order within 30 calendar days of entering into the agreement (the “Cancellation Period”). If you choose to cancel the agreement during the Cancellation Period you are entitled to a full refund of the purchase price, but you will lose access to the cloud service.

      You are not required to provide a reason for the cancellation. If you wish to use the right to cancel, you complete the attached standard cancellation form and submit the form to us by uploading an electronic form on our website, by e-mail or by post. See clause 11 below. This cancellation form has to be submitted to reMarkable prior to the return shipment. More information on the right to cancel as well as our standard cancellation form is attached to these Terms as Appendix 1.

      A cancellation notice received after the Cancellation period is not eligible for a refund.

      If the Customer makes use of his right to cancel, any Subscription Agreement will automatically be terminated.

      DELAY AND DEFECTIVE DELIVERY – THE CUSTOMER’S RIGHTS AND DEADLINE FOR COMPLAINTS

      In the event of a defective delivery or a delayed delivery in accordance with clause 4 above, the Customer may claim the remedies available in accordance with applicable consumer purchasing legislation, including (if and as provided for by applicable laws) fulfillment of the contract, rectification, delivery of substitute goods or price reduction, termination or compensation. Defective Products may be replaced with refurbished Products if the defective Product was purchased at least 4 months prior to the claim.

      If there is a defect in the delivered Product, the consumer must, within a reasonable time after he or she discovered or should have discovered such defect, inform the seller that he or she will make a claim. Claims relating to defective Products must be made no later than two years after the consumer took possession of the Product, and the Customer must provide proof of the original purchase of the Product from reMarkable.

      To the extent permitted by applicable laws, reMarkable excludes its liability for any indirect or consequential damages caused by any defect or delay, except for damages caused intentionally or by gross negligence.

      END-USER CUSTOMERS ONLY

      reMarkable sells and ships Products to end-user Customers only. The Customer may not purchase Products from reMarkable for resale, and reMarkable reserves the right to refuse, cancel or delay the Customer's order if there are reasonable grounds to believe the Product is not being purchase for end use.

      Further, any rights pertaining to Customer under these Terms may only be invoked by the end-user being the Customer, and not by any entity or individual acquiring the Product by resale or otherwise from the Customer or other third parties.

      SELLER’S RIGHTS IN THE EVENT OF DEFAULT BY THE CUSTOMER

      In the case of non-payment under clause 3 or other breach by the Customer, including if a payment is rejected by the payment agent or the Customer’s bank or if a payment is disputed or recalled by the Customer’s bank, etc., reMarkable will retain the goods until payment is completed.

      reMarkable may cancel the purchase due to late payment or other breach of contract if the breach of contract is material. A payment delay exceeding 30 days is considered to be a material breach of contract.

      reMarkable may maintain the purchase and require the Customer to pay the purchase price. If the Customer does not pay the purchase price pursuant to the agreement, reMarkable may claim interest on the purchase price pursuant to applicable law. In the case of non-payment, the claim may be sent to a debt collection entity, subject to prior notice to the Customer. The Customer can then be held liable for a fee in accordance with applicable law.

      reMarkable may also claim compensation for the loss reMarkable suffers as a result of a breach on the part of the Customer.

      PERSONAL DATA

      reMarkable is responsible for processing the personal data provided by the Customer in relation to the purchase of the Product. The data is processed only to allow reMarkable to fulfill its obligations pursuant to these Terms, and will not be disclosed to third parties unless such disclosure is necessary in order to allow the seller to enter into the agreement with the Customer or if required by law.

      For further information on reMarkable’ s processing of personal data, including information about your rights as registered, please refer to reMarkable’ s Privacy Protection Statement, which is available at https://remarkable.com/legal or here.

      COMPLAINTS AND DISPUTE RESOLUTION

      If the Customer is dissatisfied with or wishes to make a complaint in relation to the Product, reMarkable’ s Customer Service may be contacted by use of an electronic form on our website.

      If a Customer wishes to obtain an additional copy of the Terms that the customer has accepted, reMarkable will submit this to the Customer upon request.

      These Terms and the purchase of the Product shall be governed by and construed in accordance with the laws of Norway. Any disputes shall be referred to and finally resolved by the courts of Norway. The legal venue shall be Oslo City Court.

      CONTACT

      The seller and supplier of the Product is reMarkable AS, organization number 917 352 836.
      reMarkable is registered in the Register of Business Enterprises in Norway.
      reMarkable’s contact information is:
      Address: Biermanns gate 6, 0473 Oslo, Norway
      E-mail: sales@remarkable.com
      Phone no.: 0047 23 65 24 40 

       

       

       

      ORDERS PLACED AFTER DECEMBER 22ND 2017

      TERMS AND CONDITIONS FOR PURCHASE OF PAPER TABLET AND ACCESSORIES

      reMarkable AS, organization number 917 352 836 MVA, (“reMarkable”) has developed and sells computer tablets and accessories. The tablets are connected to software through an Internet-based cloud service (the "Cloud Service") that allows users to automatically and securely back up and synchronize their work between different devices (such as computers, mobile phones etc.). In order to use the tablets the customer must purchase or have access to a tablet and in addition enter into a separate subscription agreement which gives the customer access to the Cloud Service (the “Subscription Agreement”). The tablet, as well as all accessories sold with the tablet or separately, are sold pursuant to these terms and conditions for purchase (the “Terms”).

      The Customer acknowledges to have read and understood the Terms. These Terms constitutes a binding agreement when the Customer has accepted the Terms through the ordering process of the Product, subject to confirmation by reMarkable as mentioned in clause 2 below.

      References in the Terms to “Customer” shall mean the person stated as “buyer” in the online order form available at reMarkable’s website.

      The Customer acknowledges that in order to get access to the Cloud Service the Customer must purchase a tablet. The Customer further acknowledges that use of the cloud solution requires a valid Subscription Agreement. A standard subscription to the Cloud Service (“Standard Subscription”) is provided free of charge to the Customer upon the purchase of the tablet. reMarkable may in the future offer to its customers an upgraded Cloud Service with additional features (“Premium Subscription”). Should the Customer wish to upgrade his or her Standard Subscription to a Premium Subscription, reMarkable may charge the Customer a subscription fee. Any such subscription fee will be paid for by the Customer in addition to the purchase price for the tablet in accordance with the Subscription Agreement applicable to such Premium Subscription. Any such terms and conditions and pricing information applicable to the Cloud Service will be made available on reMarkable.com.

      DESCRIPTION OF THE PRODUCT

      The description of the tablet and accessories, referred to as the (“Product”) in the following, is described on remarkable.com reMarkable is obligated to deliver the Product to the Customer in accordance with the description.

      CONTRACT FORMATION

      The Terms becomes binding on the Customer when the Customer has completed the order at reMarkable’s website. The purchase becomes binding upon reMarkable once reMarkable has sent an order confirmation to the Customer after having received the order.

      All orders are subject to acceptance by reMarkable at its discretion. If reMarkable refuses to accept an order, it shall inform the Customer of such refusal by e-mail within one month after the order was submitted.

      Regardless of the foregoing, an agreement will not be binding on reMarkable if the offer from reMarkable provided to the Customer in the ordering process or the Customer’s order contains a typing error, and the other party knew or should have known that such error existed, or if the Customer has provided incorrect payment or delivery information.

      PRICE AND PAYMENT TERMS

      The total purchase price for the Product is displayed in the ordering process. The Product is paid in advance and otherwise in accordance with the payment option chosen by the Customer in the ordering process. All prices are quoted in US Dollar or applicable local currency, and include shipping and other fees. However, local VAT and duties may apply in your jurisdiction.

      For customers in Denmark, Finland, Germany, Norway, and Sweden, we offer the the following payment options as of June 12th 2018: i) pay later or ii) slice it. These payments options are provided in cooperation with Klarna Bank AB and payment is to be made to Klarna if either of these options are choosen during the ordering process. Klarna's user terms are available here.

      After the order is placed a confirmation that the agreement is entered into will be sent to the e-mail address provided by the Customer in the ordering process. The Customer will also receive a copy of these Terms.

      DELIVERY

      The product is shipped to the Customer in accordance with the shipping option chosen by the Customer in the ordering process. The cost of shipping is detailed in the ordering process.

      The estimated dispatch and delivery date will be stated in the ordering process on reMarkable’s website. The delivery date will depend on the selected shipping option and delivery point, as well as the time of payment. The Customer acknowledges that delays to the estimated dispatch and delivery date may occur. reMarkable shall not be held liable for delays to the estimated delivery date provided the Product is delivered within 60 days of such estimated delivery date.

      The product must be delivered to the delivery address specified by the Customer in the order form. The Customer is responsible for ensuring that the correct address is registered at all times, and reMarkable shall not be liable for any loss resulting from the Customer’s failure to update his delivery address.

      Delivery has occurred when the Customer, or his representative, has taken possession of the Product. The risk of the Product passes to the Customer when he or his representative has received the Product. If the Product is not collected or received on time, and if this is due to the Customer or circumstances related to the Customer, the risk passes to the Customer when the item is at his disposal and the failure to take possession of the Product constitutes a breach of contract by the Customer. reMarkable reserves the right to charge the Customer for extra shipment costs due to Customer’s failure to collect the Products in time.

      RIGHT TO CANCEL

      The Customer has the right to request a cancellation of the order within 14 days of entering into the agreement (the “Cancellation Period”). If you choose to cancel the agreement you are entitled to a full refund of the purchase price, but you will lose access to the Cloud Service.

      You are not required to provide a reason for the cancellation. If you wish to use the right to cancel, you or complete the attached standard cancellation form and submit the form to us by uploading an electronic form on our website, by e-mail or by post in accordance with clause 11 below. More information on the right to cancel as well as our standard cancellation form is attached to these Terms as Appendix 1.

      If the Customer makes use of his right to cancel, any Subscription Agreement will automatically be terminated.

      DELAY AND DEFECTIVE DELIVERY – THE CUSTOMER’S RIGHTS AND DEADLINE FOR COMPLAINTS

      In the event of a defective delivery or a delayed delivery in accordance with clause 4 above, the Customer may claim the remedies available in accordance with applicable consumer purchasing legislation, including (if and as provided for by applicable laws) fulfillment of the contract, rectification, delivery of substitute goods or price reduction, termination or compensation. If there is a defect in the delivered Product, the consumer must, within a reasonable time after he or she discovered or should have discovered such defect, inform the seller that he or she will make a claim. Claims relating to defective Products must be made no later than two years after the consumer took possession of the Product.

      To the extent permitted by applicable laws, reMarkable excludes its liability for any indirect or consequential damages caused by any defect or delay, except for damages caused intentionally or by gross negligence.

      SELLER’S RIGHTS IN THE EVENT OF DEFAULT BY THE CUSTOMER

      In the case of non-payment under clause 3 or other breach by the Customer, including if a payment is rejected by the payment agent or the Customer’s bank or if a payment is disputed or recalled by the Customer’s bank, etc., reMarkable will retain the goods until payment is completed.

      reMarkable may cancel the purchase due to late payment or other breach of contract if the breach of contract is material. A payment delay exceeding 30 days is considered to be a material breach of contract.

      reMarkable may maintain the purchase and require the Customer to pay the purchase price. If the Customer does not pay the purchase price pursuant to the agreement, reMarkable may claim interest on the purchase price pursuant to applicable law. In the case of non-payment, the claim may be sent to a debt collection entity, subject to prior notice to the Customer. The Customer can then be held liable for a fee in accordance with applicable law.

      reMarkable may also claim compensation for the loss reMarkable suffers as a result of a breach on the part of the Customer.

      PERSONAL DATA

      reMarkable is responsible for processing the personal data provided by the Customer in relation to the purchase of the Product. The data is processed only to allow reMarkable to fulfill its obligations pursuant to these Terms, and will not be disclosed to third parties unless such disclosure is necessary in order to allow the seller to enter into the agreement with the Customer or if required by law.

      For further information on reMarkable’ s processing of personal data, including information about your rights as registered, please refer to reMarkable’ s Privacy Protection Statement, which is available at https://remarkable.com/legal or here.

      COMPLAINTS AND DISPUTE RESOLUTION

      If the Customer is dissatisfied with or wishes to make a complaint in relation to the Product, reMarkable’ s Customer Service may be contacted by use of an electronic form on our webpage.

      If a Customer wishes to obtain an additional copy of the Terms that the customer has accepted, reMarkable will submit this to the Customer upon request.

      These Terms and the purchase of the Product shall be governed by and construed in accordance with the laws of Norway. Any disputes shall be referred to and finally resolved by the courts of Norway. The legal venue shall be Oslo City Court.

      CONTACT

      The seller and supplier of the Product is reMarkable AS, organization number 917 352 836.
      reMarkable is registered in the Register of Business Enterprises in Norway.
      reMarkable’s contact information is:
      Address: Biermanns gate 6, 0473 Oslo Norway
      E-mail: sales@remarkable.com
      Phone no.: 0047 23 65 24 40 

       

       

      ORDERS PLACED BEFORE DECEMBER 22ND 2017

      For Terms and Conditions for orders placed before December 22nd 2017, contact us here.

    •  

      ORDERS PLACED AFTER JUNE 25TH 2018

      ORDERS PLACED AFTER DECEMBER 22ND 2017

       

       

       

      ORDERS PLACED AFTER JUNE 25TH 2018

      TERMS AND CONDITIONS FOR PURCHASE OF PAPER TABLET AND ACCESSORIES

      reMarkable AS, a company incorporated in Norway, organization number 917 352 836 MVA, (“reMarkable”) has developed and sells computer tablets and accessories. The tablets are connected to software through an Internet-based cloud service (the “Cloud Service”) that allows users to automatically and securely back up and synchronize their work between different devices (such as computers, mobile phones etc.).  In order to use the tablets the customer must purchase or have access to a tablet and in addition enter into a separate subscription agreement which gives the customer access to the Cloud Service (the “Subscription Agreement”). The tablet, as well as all accessories sold with the tablet or separately, are sold pursuant to these terms and conditions for purchase (the “Terms”).

      The Customer acknowledges to have read and understood these Terms. These Terms constitutes a binding agreement when the Customer has accepted these Terms through the ordering process of the Product, subject to confirmation by reMarkable as mentioned in clause 2 below.

      References in these Terms to“Customer”shall mean the person stated as“buyer”in the online order form available at reMarkable’s website www.remarkable.com.

      The Customer acknowledges that in order to get access to the Cloud Service the Customer must purchase a tablet. The Customer further acknowledges that use of the Cloud Service requires a valid Subscription Agreement. A standard subscription to the Cloud Service (“Standard Subscription”) is provided free of charge to the Customer upon the purchase of the tablet. reMarkable may in the future offer to its customers an upgraded Cloud Service with additional features (“Premium Subscription”). Should the Customer wish to upgrade his or her Standard Subscription to a Premium Subscription, reMarkable may charge the Customer a subscription fee. Any such subscription fee will be paid for by the Customer in addition to the purchase price for the tablet in accordance with the Subscription Agreement applicable to such Premium Subscription. Any such terms and conditions and pricing information applicable to the Cloud Service will be made available on reMarkable’s website.

       

      1. DESCRIPTION OF THE PRODUCT

      The description of the tablet and accessories, referred to as the (“Product”) in the following, is described on reMarkable's website. reMarkable is obligated to deliver the Product to the Customer in accordance with the description.

       

      2. CONTRACT FORMATION

      These Terms become binding on the Customer and reMarkable when the Customer has completed the order at reMarkable’s website.

      All orders are subject to acceptance by reMarkable at its discretion. If reMarkable refuses to accept an order, it shall inform the Customer of such refusal by e-mail within one week after the order was submitted.

      Regardless of the foregoing, an agreement will not be binding on either party if the offer from reMarkable provided to the Customer in the ordering process or the Customer’s order contains a typing error, and the other party knew or should have known that such error existed, or if the Customer has provided incorrect payment or delivery information.

       

      3. PRICE AND PAYMENT TERMS

      The total purchase price for the Product is displayed in the ordering process. The Product is paid in advance and otherwise in accordance with the payment option chosen by the Customer in the ordering process. All prices are quoted in HONG KONG Dollars, and include shipping. Customer is responsible for any sales duty or other governmental taxes or fees due with respect to the order. By providing a credit card or other payment method that reMarkable accepts, Customer represents and warrants that Customer is authorized to use the designated payment method and that Customer permits reMarkable (or a third party payment processor) to charge Customer’s payment method for the total amount of Customer’s order (including any applicable taxes and other charges). If the payment method cannot be verified, is invalid or is otherwise not acceptable, the Customer’s order may be suspended or cancelled.  Customer must resolve any problem reMarkable encounters in order to proceed with Customer’s order.

      After the order is placed a confirmation that the agreement is entered into will be sent to the e-mail address provided by the Customer in the ordering process. The Customer will also receive a copy of these Terms.

       

      4. DELIVERY

      The Product is shipped to the Customer in accordance with the shipping option chosen by the Customer in the ordering process. The cost of shipping is detailed in the ordering process.

      The estimated dispatch and delivery date will be stated in the ordering process on reMarkable’s website. The delivery date will depend on the selected shipping option and delivery point, as well as the time of payment. The Customer acknowledges that delays to the estimated dispatch and delivery date may occur. reMarkable has no liability for any such delays.

      The Product will be delivered to the delivery address specified by the Customer in the order form. The Customer is responsible for ensuring that the correct address is registered at all times, and reMarkable shall not be liable for any loss resulting from the Customer’s failure to update her or his delivery address.

      Delivery has occurred when the Customer, or his representative, has taken possession of the Product. The risk of the Product passes to the Customer when she/he or her/his representative has received the Product. If the Product is not collected or received on time, and if this is due to the Customer or circumstances related to the Customer, the risk passes to the Customer when the Product is at her/his disposal and the failure to take possession of the Product constitutes a breach of contract by the Customer.  reMarkable reserves the right to charge the Customer for extra shipment costs due to Customer’s failure to collect the Products in time.

       

      5. CANCELLATIONS; RETURNS

      The Customer may cancel the order as long as Customer’s request is made prior to shipment (the “Cancellation Period”). If the Customer chooses to cancel the agreement during the Cancellation Period, the Customer is entitled to a full refund of the purchase price, but will lose access to the Cloud Service.

      The Customer is not required to provide a reason for the cancellation. If the Customer wishes to cancel, the Customer may complete the attached standard cancellation form and submit the form to reMarkable by uploading an electronic form on our website, by e-mail sales@remarkable.com.

      If the Customer cancels an order in accordance with the above, any related Subscription Agreement between reMarkable and the Customer will automatically be terminated.

      After the Cancellation Period, no cancellations are accepted.

      After delivery, only defective Products may be returned in accordance with clause 6 below.

       

      6. LIMITED WARRANTY

      If there is a defect in the delivered Product, the Customer must, within a reasonable time after he or she discovered or should have discovered such defect, inform reMarkable that he or she will make a claim. Claims relating to defective Products must be made no later than one year after the Customer took possession of the Product, and the Customer must provide proof of the original purchase of the Product from reMarkable.

      reMarkable will in such case revert with further information, hereunder the applicable process for determining whether the defect is covered by the limited warranty.

      If reMarkable finds that the defect is covered by the limited warranty of this clause 6 reMarkable may in its own discretion, depending on the nature of the defect and other relevant circumstances, offer (a) replacement or (b) partly or full refund of the purchase price.

      The remedies set out in this clause 6 shall be the only liability of reMarkable in case of defects in the delivered Product.

       

      7. INDEMNIFICATION

      The Customer agrees to defend, indemnify and hold harmless reMarkable and our affiliates, independent contractors and service providers, and each of our respective directors, officers, employees and agents (collectively, “reMarkable Parties”) from and against all third-party claims, damages, costs, liabilities and expenses (including, but not limited to, reasonable attorneys’ fees) caused by, arising out of or related to (a) the Customer's purchase or use of, or inability to use, the Products; (b) the Customer's violation of these Terms or any other applicable terms, policies, warnings or instructions provided by reMarkable or a third party in relation to the Products, or (c) the Customer's violation of any applicable law or any rights of any third party related to the Customer's use of the Products.

       

      8. LIMITATION OF LIABILITY

      REMARKABLE PARTIES SHALL HAVE NO LIABILITY FOR ANY LOST PROFITS OR OTHER CONSEQUENTIAL, SPECIAL, PUNITIVE, INDIRECT, OR INCIDENTAL DAMAGES, ARISING FROM OR RELATED TO THE CUSTOMER'S USE OR INABILITY TO USE THE PRODUCTS, EVEN IF REMARKABLE PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL THE AGGREGATE LIABILITY OF REMARKABLE ARISING OUT OF OR RELATING TO THE USE OF OR INABILITY TO USE THE PRODUCTS EXCEED THE GREATER OF FIVE HUNDRED HONG KONG DOLLARS (HK$500) OR THE AMOUNT PAID BY THE CUSTOMER TO REMARKABLE FOR THE PRODUCTS. THE FOREGOING DISCLAIMER OF CERTAIN DAMAGES AND LIMITATION OF LIABILITY WILL APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

       

      9. END-USER CUSTOMERS ONLY

      reMarkable sells and ships Products to end-user Customers only. The Customer may not purchase Products from reMarkable for resale, and reMarkable reserves the right to refuse, cancel or delay the Customer's order if there are reasonable grounds to believe the Product is not being purchase for end use.

      Further, any rights pertaining to Customer under these Terms may only be invoked by the end-user being the Customer, and not by any entity or individual acquiring the Product by resale or otherwise from the Customer or other third parties.

       

      10. SELLER’S RIGHTS IN THE EVENT OF DEFAULT BY THE CUSTOMER

      In the case of non-payment under clause 3 or other breach by the Customer, including if a payment is rejected by the payment agent or the Customer’s bank or if a payment is disputed or recalled by the Customer’s bank, etc., without limiting its rights under clause 3, reMarkable will retain the Products until payment is completed.

      reMarkable may cancel the order due to late payment or other breach of contract if the breach of contract is material. A payment delay exceeding 30 days is considered to be a material breach of contract.

       

      11. PERSONAL DATA

      reMarkable is responsible for processing the personal data provided by the Customer in relation to the purchase of the Product.

      For further information on reMarkable’s processing of personal data, including information about the Customer's rights as registered, please refer to reMarkable’s Privacy Protection Statement, which is available at www.remarkable.com/legal/privacy-policy.

       

      12. MISCELLANEOUS

      The Customer may not transfer or assign any or all of its rights or obligations under these Terms.

      reMarkable may transfer or assign any or all of its rights and obligations under these Terms Subscription Agreement to an affiliate.

      If reMarkable fails to enforce any of its rights under these Terms, this does not result in a waiver of any such rights.

      If any provision of these Terms is found to be unenforceable, all other provisions of these Terms shall remain unaffected.

      These Terms and any document expressly referred to in them represent the entire agreement between the Customer and reMarkable in relation to the subject matter.

       

      13. COMPLAINTS

      If the Customer is dissatisfied with or wishes to make a complaint in relation to the Product, reMarkable’s Customer Service may be contacted by use of an electronic form on our website remarkable.com.

       

      14. APPLICABLE LAW AND DISPUTE RESOLUTION

      This Subscription Agreement shall be governed by and construed in accordance with the laws of HONG KONG SPECIAL ADMINISTRATIVE REGION OF THE PEOPLE’S REPUBLIC OF CHINA (“HONG KONG”).

      Any disputes shall be referred to and finally resolved by the courts of HONG KONG. The legal venue shall be HONG KONG.

       

      CONTACT

      The seller and supplier of the Product is Remarkable AS, organization number 917 352 836.
      Remarkable is registered in the Register of Business Enterprises in Norway.
      Remarkable’s contact information is:
      Address: Biermanns gate 6, 0473 Oslo, Norway
      E-mail: sales@remarkable.com
      Phone no.: 0047 23 65 24 40 

       

       

       

       

      ORDERS PLACED AFTER DECEMBER 22ND 2017

      TERMS AND CONDITIONS FOR PURCHASE OF PAPER TABLET AND ACCESSORIES

      reMarkable AS, a company incorporated in Norway, organization number 917 352 836 MVA, (“reMarkable”) has developed and sells computer tablets and accessories. The tablets are connected to software through an Internet-based cloud service (the “Cloud Service”) that allows users to automatically and securely back up and synchronize their work between different devices (such as computers, mobile phones etc.).  In order to use the tablets the customer must purchase or have access to a tablet and in addition enter into a separate subscription agreement which gives the customer access to the Cloud Service (the “Subscription Agreement”). The tablet, as well as all accessories sold with the tablet or separately, are sold pursuant to these terms and conditions for purchase (the “Terms”).

      The Customer acknowledges to have read and understood these Terms. These Terms constitutes a binding agreement when the Customer has accepted these Terms through the ordering process of the Product, subject to confirmation by reMarkable as mentioned in clause 2 below.

      References in these Terms to“Customer”shall mean the person stated as“buyer”in the online order form available at reMarkable’s website www.remarkable.com.

      The Customer acknowledges that in order to get access to the Cloud Service the Customer must purchase a tablet. The Customer further acknowledges that use of the Cloud Service requires a valid Subscription Agreement. A standard subscription to the Cloud Service (“Standard Subscription”) is provided free of charge to the Customer upon the purchase of the tablet. reMarkable may in the future offer to its customers an upgraded Cloud Service with additional features (“Premium Subscription”). Should the Customer wish to upgrade his or her Standard Subscription to a Premium Subscription, reMarkable may charge the Customer a subscription fee. Any such subscription fee will be paid for by the Customer in addition to the purchase price for the tablet in accordance with the Subscription Agreement applicable to such Premium Subscription. Any such terms and conditions and pricing information applicable to the Cloud Service will be made available on reMarkable’s website.

       

      1. DESCRIPTION OF THE PRODUCT

      The description of the tablet and accessories, referred to as the (“Product”) in the following, is described on reMarkable's website. reMarkable is obligated to deliver the Product to the Customer in accordance with the description.

       

      2. CONTRACT FORMATION

      These Terms become binding on the Customer and reMarkable when the Customer has completed the order at reMarkable’s website.

      All orders are subject to acceptance by reMarkable at its discretion. If reMarkable refuses to accept an order, it shall inform the Customer of such refusal by e-mail within one week after the order was submitted.

      Regardless of the foregoing, an agreement will not be binding on either party if the offer from reMarkable provided to the Customer in the ordering process or the Customer’s order contains a typing error, and the other party knew or should have known that such error existed, or if the Customer has provided incorrect payment or delivery information.

       

      3. PRICE AND PAYMENT TERMS

      The total purchase price for the Product is displayed in the ordering process. The Product is paid in advance and otherwise in accordance with the payment option chosen by the Customer in the ordering process. All prices are quoted in HONG KONG Dollars, and include shipping. Customer is responsible for any sales duty or other governmental taxes or fees due with respect to the order. By providing a credit card or other payment method that reMarkable accepts, Customer represents and warrants that Customer is authorized to use the designated payment method and that Customer permits reMarkable (or a third party payment processor) to charge Customer’s payment method for the total amount of Customer’s order (including any applicable taxes and other charges). If the payment method cannot be verified, is invalid or is otherwise not acceptable, the Customer’s order may be suspended or cancelled.  Customer must resolve any problem reMarkable encounters in order to proceed with Customer’s order.

      After the order is placed a confirmation that the agreement is entered into will be sent to the e-mail address provided by the Customer in the ordering process. The Customer will also receive a copy of these Terms.

       

      4. DELIVERY

      The Product is shipped to the Customer in accordance with the shipping option chosen by the Customer in the ordering process. The cost of shipping is detailed in the ordering process.

      The estimated dispatch and delivery date will be stated in the ordering process on reMarkable’s website. The delivery date will depend on the selected shipping option and delivery point, as well as the time of payment. The Customer acknowledges that delays to the estimated dispatch and delivery date may occur. reMarkable has no liability for any such delays.

      The Product will be delivered to the delivery address specified by the Customer in the order form. The Customer is responsible for ensuring that the correct address is registered at all times, and reMarkable shall not be liable for any loss resulting from the Customer’s failure to update her or his delivery address.

      Delivery has occurred when the Customer, or his representative, has taken possession of the Product. The risk of the Product passes to the Customer when she/he or her/his representative has received the Product. If the Product is not collected or received on time, and if this is due to the Customer or circumstances related to the Customer, the risk passes to the Customer when the Product is at her/his disposal and the failure to take possession of the Product constitutes a breach of contract by the Customer.  reMarkable reserves the right to charge the Customer for extra shipment costs due to Customer’s failure to collect the Products in time.

       

      5. CANCELLATIONS; RETURNS

      The Customer may cancel the order as long as Customer’s request is made prior to shipment (the “Cancellation Period”). If the Customer chooses to cancel the agreement during the Cancellation Period, the Customer is entitled to a full refund of the purchase price, but will lose access to the Cloud Service.

      The Customer is not required to provide a reason for the cancellation. If the Customer wishes to cancel, the Customer may complete the attached standard cancellation form and submit the form to reMarkable by uploading an electronic form on our website, by e-mail sales@remarkable.com.

      If the Customer cancels an order in accordance with the above, any related Subscription Agreement between reMarkable and the Customer will automatically be terminated.

      After the Cancellation Period, no cancellations are accepted.

      After delivery, only defective Products may be returned in accordance with clause 6 below.

       

      6. LIMITED WARRANTY

      If there is a defect in the delivered Product, the Customer must, within a reasonable time after he or she discovered or should have discovered such defect, inform reMarkable that he or she will make a claim. Claims relating to defective Products must be made no later than one year after the Customer took possession of the Product, and the Customer must provide proof of the original purchase of the Product from reMarkable.

      reMarkable will in such case revert with further information, hereunder the applicable process for determining whether the defect is covered by the limited warranty.

      If reMarkable finds that the defect is covered by the limited warranty of this clause 6 reMarkable may in its own discretion, depending on the nature of the defect and other relevant circumstances, offer (a) replacement or (b) partly or full refund of the purchase price.

      The remedies set out in this clause 6 shall be the only liability of reMarkable in case of defects in the delivered Product.

       

      7. INDEMNIFICATION

      The Customer agrees to defend, indemnify and hold harmless reMarkable and our affiliates, independent contractors and service providers, and each of our respective directors, officers, employees and agents (collectively, “reMarkable Parties”) from and against all third-party claims, damages, costs, liabilities and expenses (including, but not limited to, reasonable attorneys’ fees) caused by, arising out of or related to (a) the Customer's purchase or use of, or inability to use, the Products; (b) the Customer's violation of these Terms or any other applicable terms, policies, warnings or instructions provided by reMarkable or a third party in relation to the Products, or (c) the Customer's violation of any applicable law or any rights of any third party related to the Customer's use of the Products.

       

      8. LIMITATION OF LIABILITY

      REMARKABLE PARTIES SHALL HAVE NO LIABILITY FOR ANY LOST PROFITS OR OTHER CONSEQUENTIAL, SPECIAL, PUNITIVE, INDIRECT, OR INCIDENTAL DAMAGES, ARISING FROM OR RELATED TO THE CUSTOMER'S USE OR INABILITY TO USE THE PRODUCTS, EVEN IF REMARKABLE PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL THE AGGREGATE LIABILITY OF REMARKABLE ARISING OUT OF OR RELATING TO THE USE OF OR INABILITY TO USE THE PRODUCTS EXCEED THE GREATER OF FIVE HUNDRED HONG KONG DOLLARS (HK$500) OR THE AMOUNT PAID BY THE CUSTOMER TO REMARKABLE FOR THE PRODUCTS. THE FOREGOING DISCLAIMER OF CERTAIN DAMAGES AND LIMITATION OF LIABILITY WILL APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

       

      9. END-USER CUSTOMERS ONLY

      reMarkable sells and ships Products to end-user Customers only. The Customer may not purchase Products from reMarkable for resale, and reMarkable reserves the right to refuse, cancel or delay the Customer's order if there are reasonable grounds to believe the Product is not being purchase for end use.

      Further, any rights pertaining to Customer under these Terms may only be invoked by the end-user being the Customer, and not by any entity or individual acquiring the Product by resale or otherwise from the Customer or other third parties.

       

      10. SELLER’S RIGHTS IN THE EVENT OF DEFAULT BY THE CUSTOMER

      In the case of non-payment under clause 3 or other breach by the Customer, including if a payment is rejected by the payment agent or the Customer’s bank or if a payment is disputed or recalled by the Customer’s bank, etc., without limiting its rights under clause 3, reMarkable will retain the Products until payment is completed.

      reMarkable may cancel the order due to late payment or other breach of contract if the breach of contract is material. A payment delay exceeding 30 days is considered to be a material breach of contract.

       

      11. PERSONAL DATA

      reMarkable is responsible for processing the personal data provided by the Customer in relation to the purchase of the Product.

      For further information on reMarkable’s processing of personal data, including information about the Customer's rights as registered, please refer to reMarkable’s Privacy Protection Statement, which is available at www.remarkable.com/legal/privacy-policy.

       

      12. MISCELLANEOUS

      The Customer may not transfer or assign any or all of its rights or obligations under these Terms.

      reMarkable may transfer or assign any or all of its rights and obligations under these Terms Subscription Agreement to an affiliate.

      If reMarkable fails to enforce any of its rights under these Terms, this does not result in a waiver of any such rights.

      If any provision of these Terms is found to be unenforceable, all other provisions of these Terms shall remain unaffected.

      These Terms and any document expressly referred to in them represent the entire agreement between the Customer and reMarkable in relation to the subject matter.

       

      13. COMPLAINTS

      If the Customer is dissatisfied with or wishes to make a complaint in relation to the Product, reMarkable’s Customer Service may be contacted by use of an electronic form on our website remarkable.com.

       

      14. APPLICABLE LAW AND DISPUTE RESOLUTION

      This Subscription Agreement shall be governed by and construed in accordance with the laws of HONG KONG SPECIAL ADMINISTRATIVE REGION OF THE PEOPLE’S REPUBLIC OF CHINA (“HONG KONG”).

      Any disputes shall be referred to and finally resolved by the courts of HONG KONG. The legal venue shall be HONG KONG.

       

      CONTACT

      The seller and supplier of the Product is Remarkable AS, organization number 917 352 836.
      Remarkable is registered in the Register of Business Enterprises in Norway.
      Remarkable’s contact information is:
      Address: Biermanns gate 6, 0473 Oslo, Norway
      E-mail: sales@remarkable.com
      Phone no.: 0047 23 65 24 40

       

    •  

      ORDERS PLACED AFTER JUNE 25TH 2018

      ORDERS PLACED AFTER DECEMBER 22ND 2017

      ORDERS PLACED BEFORE DECEMBER 22ND 2017

       

       

      ORDERS PLACED AFTER JUNE 25TH 2018

      TERMS AND CONDITIONS FOR PURCHASE OF PAPER TABLET AND ACCESSORIES

      reMarkable AS, organization number 917 352 836 MVA, (“reMarkable”) has developed and sells computer tablets and accessories. The tablets are connected to software through an Internet-based cloud service (the "Cloud Service") that allows users to automatically and securely back up and synchronize their work between different devices (such as computers, mobile phones etc.).  In order to use the tablets the customer must purchase or have access to a tablet and in addition enter into a separate subscription agreement which gives the customer access to the Cloud Service (the “Subscription Agreement”). The tablet, as well as all accessories sold with the tablet or separately, are sold pursuant to these terms and conditions for purchase (the “Terms”).

      The Customer acknowledges to have read and understood these Terms. These Terms constitutes a binding agreement when the Customer has accepted these Terms through the ordering process of the Product, subject to confirmation by reMarkable as mentioned in clause 2 below.

      References in these Terms to “you” or “Customer” shall mean the person stated as “buyer” in the online order form available at reMarkable’s website remarkable.com.

      The Customer acknowledges that in order to get access to the Cloud Service the Customer must purchase a tablet. The Customer further acknowledges that use of the cloud service requires a valid Subscription Agreement. A standard subscription to the Cloud Service (“Standard Subscription”) is provided free of charge to the Customer upon the purchase of the tablet. reMarkable may in the future offer to its customers an upgraded Cloud Service with additional features (“Premium Subscription”). Should the Customer wish to upgrade his or her Standard Subscription to a Premium Subscription, reMarkable may charge the Customer a subscription fee. Any such subscription fee will be paid for by the Customer in addition to the purchase price for the tablet in accordance with the Subscription Agreement applicable to such Premium Subscription. Any such terms and conditions and pricing information applicable to the Cloud Service will be made available on reMarkable.com.

      1. DESCRIPTION OF THE PRODUCT

      The description of the tablet and accessories, referred to as the (“Product”) in the following, is described on reMarkable's website. reMarkable is obligated to deliver the Product to the Customer in accordance with the description.

      2. CONTRACT FORMATION

      These Terms become binding on the Customer and reMarkable when the Customer has completed the order at reMarkable’s website.

      All orders are subject to acceptance by reMarkable at its discretion. If reMarkable refuses to accept an order, it shall inform the Customer of such refusal by e-mail within one week after the order was submitted.

      Regardless of the foregoing, an agreement will not be binding on either party if the offer from reMarkable provided to the Customer in the ordering process or the Customer’s order contains a typing error, and the other party knew or should have known that such error existed, or if the Customer has provided incorrect payment or delivery information.

      3. PRICE AND PAYMENT TERMS

      The total purchase price for the Product is displayed in the ordering process. The Product is paid in advance and otherwise in accordance with the payment option chosen by the Customer in the ordering process. All prices are quoted in US Dollars, and include shipping and other fees. Customer is responsible for any sales, duty or other governmental taxes or fees due with respect your order. By providing a credit card or other payment method that reMarkable accepts, Customer represents and warrants that Customer is authorized to use the designated payment method and that Customer permits reMarkable (or a third party payment processor) to charge Customer’s payment method for the total amount of Customer’s order (including any applicable taxes and other charges). If the payment method cannot be verified, is invalid or is otherwise not acceptable, your order may be suspended or cancelled.  Customer must resolve any problem reMarkable encounters in order to proceed with Customer’s order.

      After the order is placed a confirmation that the agreement is entered into will be sent to the e-mail address provided by the Customer in the ordering process. The Customer will also receive a copy of these Terms.

      4. DELIVERY

      The product is shipped to the Customer in accordance with the shipping option chosen by the Customer in the ordering process. The cost of shipping is detailed in the ordering process.

      The estimated dispatch and delivery date will be stated in the ordering process on reMarkable’s website. The delivery date will depend on the selected shipping option and delivery point, as well as the time of payment. The Customer acknowledges that delays to the estimated dispatch and delivery date may occur. reMarkable shall not be held liable for delays to the estimated delivery date provided the Product is delivered within 60 days of such estimated delivery date.

      The product will be delivered to the delivery address specified by the Customer in the order form. The Customer is responsible for ensuring that the correct address is registered at all times, and reMarkable shall not be liable for any loss resulting from the Customer’s failure to update his delivery address.

      Delivery has occurred when the Customer, or her/his representative, has taken possession of the Product. The risk of the Product passes to the Customer when she/he or her/his representative has received the Product. If the Product is not collected or received on time, and if this is due to the Customer or circumstances related to the Customer, the risk passes to the Customer when the item is at his disposal and the failure to take possession of the Product constitutes a breach of contract by the Customer. ReMarkable reserves the right to charge the Customer for extra shipment costs due to Customer’s failure to collect the Products in time.

      5. CANCELLATIONS; RETURNS

      The Customer may cancel the order as long as Customer’s request is made prior to shipment. .

      You are not required to provide a reason for the cancellation. If you wish to cancel, complete the attached standard cancellation form and submit the form to us by uploading an electronic form on our website, by e-mail sales@remarkable.com.

      If the Customer cancels an order, any Subscription Agreement between reMarkable and the Customer will automatically be terminated.

      You may request to return any unused Products for a full refund within thirty (30) days of delivery. This right does not apply to any Products that have been used, or are stated by us to be non-returnable, including any items or goods that have been personalized or modified in accordance with your instructions. The Products must be fully returned in the original packaging with the applicable proof of purchase and you will be responsible for the cost of returning the goods to us. If, on return to us, it is determined that the Products have been used, damaged, are missing components, or are not in a resalable condition we may charge a restocking fee, or otherwise reduce the amount of your refund to take account of this damage, use, or missing components.

      6. LIMITED WARRANTY

      If there is a defect in the delivered Product, the consumer must, within a reasonable time after he or she discovered or should have discovered such defect, inform the seller that he or she will make a claim. Claims relating to defective Products must be made no later than one year after the consumer took possession of the Product, and the Customer must provide proof of the original purchase of the Product from reMarkable.

      7. INDEMNIFICATION

      You agree to defend, indemnify and hold harmless reMarkable and our affiliates, independent contractors and service providers, and each of our respective directors, officers, employees and agents (collectively, “reMarkable Parties”) from and against all third-party claims, damages, costs, liabilities and expenses (including, but not limited to, reasonable attorneys’ fees) caused by, arising out of or related to (a) your purchase or use of, or inability to use, the Products; (b) your violation of these Terms or any other applicable terms, policies, warnings or instructions provided by reMarkable or a third party in relation to the Products, or (c) your violation of any applicable law or any rights of any third party related to your use of the Products.

      8. LIMITATION OF LIABILITY

      REMARKABLE PARTIES SHALL HAVE NO LIABILITY FOR ANY LOST PROFITS OR OTHER CONSEQUENTIAL, SPECIAL, PUNITIVE, INDIRECT, OR INCIDENTAL DAMAGES, ARISING FROM OR RELATED TO YOUR USE OR INABILITY TO USE THE PRODUCTS, EVEN IF REMARKABLE PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL THE AGGREGATE LIABILITY OF REMARKABLE ARISING OUT OF OR RELATING TO THE USE OF OR INABILITY TO USE THE PRODUCTS EXCEED THE GREATER OF ONE HUNDRED DOLLARS ($100) OR THE AMOUNT YOU PAID US FOR THE PRODUCTS. THE FOREGOING DISCLAIMER OF CERTAIN DAMAGES AND LIMITATION OF LIABILITY WILL APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. THE LAWS OF SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OR ALL OF THE EXCLUSIONS AND LIMITATIONS SET FORTH ABOVE MAY NOT APPLY TO YOU. NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THESE TERMS, NOTHING IN THESE TERMS EXCLUDES OR LIMITS OUR LIABILITY FOR FRAUD OR FOR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE.

      9. END-USER CUSTOMERS ONLY reMarkable sells and ships Products to end-user Customers only. The Customer may not purchase Products from reMarkable for resale, and reMarkable reserves the right to refuse, cancel or delay the Customer's order if there are reasonable grounds to believe the Product is not being purchase for end use. Further, any rights pertaining to Customer under these Terms may only be invoked by the end-user being the Customer, and not by any entity or individual acquiring the Product by resale or otherwise from the Customer or other third parties.

      10. SELLER’S RIGHTS IN THE EVENT OF DEFAULT BY THE CUSTOMER

      In the case of non-payment under clause 3 or other breach by the Customer, including if a payment is rejected by the payment agent or the Customer’s bank or if a payment is disputed or recalled by the Customer’s bank, etc., without limiting its rights under clause 3, reMarkable will retain the Products until payment is completed.

      reMarkable may cancel the order due to late payment or other breach of contract if the breach of contract is material. A payment delay exceeding 30 days is considered to be a material breach of contract.

      11. PERSONAL DATA

      reMarkable is responsible for processing the personal data provided by the Customer in relation to the purchase of the Product.

      For further information on reMarkable’ s processing of personal data, including information about your rights as registered, please refer to reMarkable’ s Privacy Protection Statement, which is available at https://remarkable.com/legal/privacy-policy.

      12. COMPLAINTS AND DISPUTE RESOLUTION

      If the Customer is dissatisfied with or wishes to make a complaint in relation to the Product, reMarkable’ s Customer Service may be contacted by use of an electronic form on our webpage.

      Please read the following clause carefully because it requires you to arbitrate certain disputes and claims with reMarkable and limits the manner in which you can seek relief from us.

      Except for (a) any disputes regarding ownership or enforceability of intellectual property rights of a party; (b) any claim for injunctive relief; or (c) disputes in which either party seeks to bring an individual action in small claims court located in the county of your billing address, if the dispute meets the requirements to be heard in small claims court, you and reMarkable waive your rights to a jury trial and to have any dispute arising out of or related to these Terms resolved in court. Instead, all disputes arising out of or relating to these Terms will be resolved through confidential binding arbitration held in New York City, New York before and in accordance with the Streamlined Arbitration Rules and Procedures (“Rules”) of the Judicial Arbitration and Mediation Services (“JAMS”), which are available on the JAMS website and hereby incorporated by reference. You either acknowledge and agree that you have read and understand the rules of JAMS or waive your opportunity to read the rules of JAMS and any claim that the rules of JAMS are unfair or should not apply for any reason.

      You and reMarkable agree that any dispute arising out of or related to these Terms is personal to you and reMarkable and that any dispute will be resolved solely through individual arbitration and will not be brought as a class arbitration, class action or any other type of representative proceeding.

      You and reMarkable agree that these Terms affect interstate commerce and that the enforceability of this clause 11 will be substantively and procedurally governed by the Federal Arbitration Act, 9 U.S.C. § 1, et seq. (the “FAA”), to the maximum extent permitted by applicable law.   As limited by the FAA, these Terms and the JAMS Rules, the arbitrator will have exclusive authority to make all procedural and substantive decisions regarding any dispute and to grant any remedy that would otherwise be available in court; provided, however, that the arbitrator does not have the authority to conduct a class arbitration or a representative action, which is prohibited by these Terms. The arbitrator may only conduct an individual arbitration and may not consolidate more than one individual’s claims, preside over any type of class or representative proceeding or preside over any proceeding involving more than one individual. You and reMarkable agree that for any arbitration you initiate, you will pay the filing fee and reMarkable will pay the remaining JAMS fees and costs.  For any arbitration initiated by reMarkable, reMarkable will pay all JAMS fees and costs.  You and reMarkable agree that the state or federal courts of the State of New York in the United States sitting in the Southern District of New York have exclusive jurisdiction over any appeals and the enforcement of an arbitration award.

      Any claim you may have arising out of or related to these Terms must be filed within one year after such claim arose; otherwise, your claim is permanently barred, which means that you and reMarkable will not have the right to assert the claim.

      You have the right to opt out of binding arbitration within fourteen (14) days of the date you received the product by sending an email to sales@remarkable.com. In order to be effective, the opt out notice must include your full name and clearly indicate your intent to opt out of binding arbitration. By opting out of binding arbitration, you are agreeing to resolve disputes in accordance with clause 13.

      13. APPLICABLE LAW

      These Terms and the purchase of the Product shall be governed by and construed in accordance with the laws of New York, U.S.A., without reference to its choice of law principles to the contrary. The 1980 UN Convention on Contracts for the International Sale of Goods or its successor will not apply to this Agreement. Subject to the dispute resolution clause 11, Customer hereby agrees that any disputes shall be referred to and finally resolved by the courts of located in the Southern District of New York, in the State of New York. The legal venue shall be the Southern District of New York, in the State of New York, U.S.A.

      14. CONTACT

      The seller and supplier of the Product is reMarkable AS, organization number 917 352 836.
      reMarkable is registered in the Register of Business Enterprises in Norway. 
      reMarkable’s contact information is: Address: Biermanns gate 6, 0473 Oslo, Norway
      E-mail: sales@remarkable.com
      Phone no.: 0047 23 65 24 40 

       

       

       

      ORDERS PLACED AFTER DECEMBER 22ND 2017

      TERMS AND CONDITIONS FOR PURCHASE OF PAPER TABLET AND ACCESSORIES

      reMarkable AS, organization number 917 352 836 MVA, (“reMarkable”) has developed and sells computer tablets and accessories. The tablets are connected to software through an Internet-based cloud service (the "Cloud Service") that allows users to automatically and securely back up and synchronize their work between different devices (such as computers, mobile phones etc.).  In order to use the tablets the customer must purchase or have access to a tablet and in addition enter into a separate subscription agreement which gives the customer access to the Cloud Service (the “Subscription Agreement”). The tablet, as well as all accessories sold with the tablet or separately, are sold pursuant to these terms and conditions for purchase (the “Terms”).

      The Customer acknowledges to have read and understood these Terms. These Terms constitutes a binding agreement when the Customer has accepted these Terms through the ordering process of the Product, subject to confirmation by reMarkable as mentioned in clause 2 below.

      References in these Terms to “you” or “Customer” shall mean the person stated as “buyer” in the online order form available at reMarkable’s website.

      The Customer acknowledges that in order to get access to the Cloud Service the Customer must purchase a tablet. The Customer further acknowledges that use of the cloud solution requires a valid Subscription Agreement. A standard subscription to the Cloud Service (“Standard Subscription”) is provided free of charge to the Customer upon the purchase of the tablet. reMarkable may in the future offer to its customers an upgraded Cloud Service with additional features (“Premium Subscription”). Should the Customer wish to upgrade his or her Standard Subscription to a Premium Subscription, reMarkable may charge the Customer a subscription fee. Any such subscription fee will be paid for by the Customer in addition to the purchase price for the tablet in accordance with the Subscription Agreement applicable to such Premium Subscription. Any such terms and conditions and pricing information applicable to the Cloud Service will be made available on reMarkable.com.

      1. DESCRIPTION OF THE PRODUCT

      The description of the tablet and accessories, referred to as the (“Product”) in the following, is described on https://remarkable.com. reMarkable is obligated to deliver the Product to the Customer in accordance with the description.

      2. CONTRACT FORMATION

      These Terms become binding on the Customer and reMarkable when the Customer has completed the order at reMarkable’s website.

      All orders are subject to acceptance by reMarkable at its discretion. If reMarkable refuses to accept an order, it shall inform the Customer of such refusal by e-mail within one week after the order was submitted.

      Regardless of the foregoing, an agreement will not be binding on either party if the offer from reMarkable provided to the Customer in the ordering process or the Customer’s order contains a typing error, and the other party knew or should have known that such error existed, or if the Customer has provided incorrect payment or delivery information.

      3. PRICE AND PAYMENT TERMS

      The total purchase price for the Product is displayed in the ordering process. The Product is paid in advance and otherwise in accordance with the payment option chosen by the Customer in the ordering process. All prices are quoted in US Dollars, and include shipping and other fees. Customer is responsible for any sales, duty or other governmental taxes or fees due with respect your order. By providing a credit card or other payment method that reMarkable accepts, Customer represents and warrants that Customer is authorized to use the designated payment method and that Customer permits reMarkable (or a third party payment processor) to charge Customer’s payment method for the total amount of Customer’s order (including any applicable taxes and other charges). If the payment method cannot be verified, is invalid or is otherwise not acceptable, your order may be suspended or cancelled.  Customer must resolve any problem reMarkable encounters in order to proceed with Customer’s order.

      After the order is placed a confirmation that the agreement is entered into will be sent to the e-mail address provided by the Customer in the ordering process. The Customer will also receive a copy of these Terms.

      4. DELIVERY

      The product is shipped to the Customer in accordance with the shipping option chosen by the Customer in the ordering process. The cost of shipping is detailed in the ordering process.

      The estimated dispatch and delivery date will be stated in the ordering process on reMarkable’s website. The delivery date will depend on the selected shipping option and delivery point, as well as the time of payment. The Customer acknowledges that delays to the estimated dispatch and delivery date may occur. reMarkable shall not be held liable for delays to the estimated delivery date provided the Product is delivered within 60 days of such estimated delivery date.

      The product will be delivered to the delivery address specified by the Customer in the order form. The Customer is responsible for ensuring that the correct address is registered at all times, and reMarkable shall not be liable for any loss resulting from the Customer’s failure to update his delivery address.

      Delivery has occurred when the Customer, or his representative, has taken possession of the Product. The risk of the Product passes to the Customer when he or his representative has received the Product. If the Product is not collected or received on time, and if this is due to the Customer or circumstances related to the Customer, the risk passes to the Customer when the item is at his disposal and the failure to take possession of the Product constitutes a breach of contract by the Customer.  reMarkable reserves the right to charge the Customer for extra shipment costs due to Customer’s failure to collect the Products in time.

      5. CANCELLATIONS; RETURNS

      The Customer may cancel the order as long as Customer’s request is made prior to shipment. .

      You are not required to provide a reason for the cancellation. If you wish to cancel, complete the attached standard cancellation form and submit the form to us by uploading an electronic form on our website, by e-mail sales@remarkable.com.

      If the Customer cancels an order, any Subscription Agreement between reMarkable and the Customer will automatically be terminated.

      You may request to return any unused Products for a full refund within fourteen (14) days of delivery. This right does not apply to any Products that have been used, or are stated by us to be non-returnable, including any items or goods that have been personalized or modified in accordance with your instructions. The Products must be fully returned in the original packaging with the applicable proof of purchase and you will be responsible for the cost of returning the goods to us. If, on return to us, it is determined that the Products have been used, damaged, are missing components, or are not in a resalable condition we may charge a restocking fee, or otherwise reduce the amount of your refund to take account of this damage, use, or missing components.

      6. LIMITED WARRANTY

      If there is a defect in the delivered Product, the consumer must, within a reasonable time after he or she discovered or should have discovered such defect, inform the seller that he or she will make a claim. Claims relating to defective Products must be made no later than one year after the consumer took possession of the Product.

      7. INDEMNIFICATION

      You agree to defend, indemnify and hold harmless reMarkable and our affiliates, independent contractors and service providers, and each of our respective directors, officers, employees and agents (collectively, “reMarkable Parties”) from and against all third-party claims, damages, costs, liabilities and expenses (including, but not limited to, reasonable attorneys’ fees) caused by, arising out of or related to (a) your purchase or use of, or inability to use, the Products; (b) your violation of these Terms or any other applicable terms, policies, warnings or instructions provided by reMarkable or a third party in relation to the Products, or (c) your violation of any applicable law or any rights of any third party related to your use of the Products.

      8. LIMITATION OF LIABILITY

      REMARKABLE PARTIES SHALL HAVE NO LIABILITY FOR ANY LOST PROFITS OR OTHER CONSEQUENTIAL, SPECIAL, PUNITIVE, INDIRECT, OR INCIDENTAL DAMAGES, ARISING FROM OR RELATED TO YOUR USE OR INABILITY TO USE THE PRODUCTS, EVEN IF REMARKABLE PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL THE AGGREGATE LIABILITY OF REMARKABLE ARISING OUT OF OR RELATING TO THE USE OF OR INABILITY TO USE THE PRODUCTS EXCEED THE GREATER OF ONE HUNDRED DOLLARS ($100) OR THE AMOUNT YOU PAID US FOR THE PRODUCTS. THE FOREGOING DISCLAIMER OF CERTAIN DAMAGES AND LIMITATION OF LIABILITY WILL APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. THE LAWS OF SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OR ALL OF THE EXCLUSIONS AND LIMITATIONS SET FORTH ABOVE MAY NOT APPLY TO YOU. NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THESE TERMS, NOTHING IN THESE TERMS EXCLUDES OR LIMITS OUR LIABILITY FOR FRAUD OR FOR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE.

      9. SELLER’S RIGHTS IN THE EVENT OF DEFAULT BY THE CUSTOMER

      In the case of non-payment under clause 3 or other breach by the Customer, including if a payment is rejected by the payment agent or the Customer’s bank or if a payment is disputed or recalled by the Customer’s bank, etc., without limiting its rights under clause 3, reMarkable will retain the Products until payment is completed.

      reMarkable may cancel the order due to late payment or other breach of contract if the breach of contract is material. A payment delay exceeding 30 days is considered to be a material breach of contract.

      10. PERSONAL DATA

      reMarkable is responsible for processing the personal data provided by the Customer in relation to the purchase of the Product.

      For further information on reMarkable’ s processing of personal data, including information about your rights as registered, please refer to reMarkable’ s Privacy Protection Statement, which is available at https://remarkable.com/legal/privacy-policy.

      11. COMPLAINTS AND DISPUTE RESOLUTION

      If the Customer is dissatisfied with or wishes to make a complaint in relation to the Product, reMarkable’ s Customer Service may be contacted by use of an electronic form on our webpage.

      Please read the following clause carefully because it requires you to arbitrate certain disputes and claims with reMarkable and limits the manner in which you can seek relief from us.

      Except for (a) any disputes regarding ownership or enforceability of intellectual property rights of a party; (b) any claim for injunctive relief; or (c) disputes in which either party seeks to bring an individual action in small claims court located in the county of your billing address, if the dispute meets the requirements to be heard in small claims court, you and reMarkable waive your rights to a jury trial and to have any dispute arising out of or related to these Terms resolved in court. Instead, all disputes arising out of or relating to these Terms will be resolved through confidential binding arbitration held in New York City, New York before and in accordance with the Streamlined Arbitration Rules and Procedures (“Rules”) of the Judicial Arbitration and Mediation Services (“JAMS”), which are available on the JAMS website and hereby incorporated by reference. You either acknowledge and agree that you have read and understand the rules of JAMS or waive your opportunity to read the rules of JAMS and any claim that the rules of JAMS are unfair or should not apply for any reason.

      You and reMarkable agree that any dispute arising out of or related to these Terms is personal to you and reMarkable and that any dispute will be resolved solely through individual arbitration and will not be brought as a class arbitration, class action or any other type of representative proceeding.

      You and reMarkable agree that these Terms affect interstate commerce and that the enforceability of this clause 11 will be substantively and procedurally governed by the Federal Arbitration Act, 9 U.S.C. § 1, et seq. (the “FAA”), to the maximum extent permitted by applicable law.   As limited by the FAA, these Terms and the JAMS Rules, the arbitrator will have exclusive authority to make all procedural and substantive decisions regarding any dispute and to grant any remedy that would otherwise be available in court; provided, however, that the arbitrator does not have the authority to conduct a class arbitration or a representative action, which is prohibited by these Terms. The arbitrator may only conduct an individual arbitration and may not consolidate more than one individual’s claims, preside over any type of class or representative proceeding or preside over any proceeding involving more than one individual. You and reMarkable agree that for any arbitration you initiate, you will pay the filing fee and reMarkable will pay the remaining JAMS fees and costs.  For any arbitration initiated by reMarkable, reMarkable will pay all JAMS fees and costs.  You and reMarkable agree that the state or federal courts of the State of New York in the United States sitting in the Southern District of New York have exclusive jurisdiction over any appeals and the enforcement of an arbitration award.

      Any claim you may have arising out of or related to these Terms must be filed within one year after such claim arose; otherwise, your claim is permanently barred, which means that you and reMarkable will not have the right to assert the claim.

      You have the right to opt out of binding arbitration within fourteen (14) days of the date you received the product by sending an email to sales@remarkable.com. In order to be effective, the opt out notice must include your full name and clearly indicate your intent to opt out of binding arbitration. By opting out of binding arbitration, you are agreeing to resolve disputes in accordance with clause 12.

      12. APPLICABLE LAW

      These Terms and the purchase of the Product shall be governed by and construed in accordance with the laws of New York, U.S.A., without reference to its choice of law principles to the contrary. The 1980 UN Convention on Contracts for the International Sale of Goods or its successor will not apply to this Agreement. Subject to the dispute resolution clause 11, Customer hereby agrees that any disputes shall be referred to and finally resolved by the courts of located in the Southern District of New York, in the State of New York. The legal venue shall be the Southern District of New York, in the State of New York, U.S.A.

      13. CONTACT

      The seller and supplier of the Product is reMarkable AS, organization number 917 352 836.
      reMarkable is registered in the Register of Business Enterprises in Norway. 
      reMarkable’s contact information is: Address: Biermanns gate 6, 0473 Oslo, Norway
      E-mail: sales@remarkable.com
      Phone no.: 0047 23 65 24 40 

       

      ORDERS PLACED BEFORE DECEMBER 22nd 2017

      For Terms and Conditions for orders placed before December 22 2017, contact us here. 

    •  

      ORDERS PLACED AFTER JUNE 25TH 2018

      ORDERS PLACED AFTER DECEMBER 22ND 2017

      ORDERS PLACED BEFORE DECEMBER 22ND 2017

       

       

      ORDERS PLACED AFTER JUNE 25TH 2018

      Online Terms and Conditions for Purchase of a "reMarkable" Paper Tablet and Accessories

      INTRODUCTION

      These are the terms of supply for products ordered on remarkable.com (Site) . The Site is operated by or on behalf of reMarkable AS (we, us and our). We are a limited company, registered in Norway. Our registered company number is 917 352 836 MVA, and our registered office is at Biermanns gate 6, 0473 Oslo, Norway. Our VAT registration number is 917 352 836 MVA.

      Your purchase of any of the products, including the paper tablet and accessories, offered on the Site (Products) is subject to these terms and by placing an order for any Product you agree to be bound by them. You should print a copy of these terms for future reference. Use of the Site itself is subject to our Website Terms of Use. Use of your personal information submitted to or via the Site is governed by our Privacy Protection Statement.

      We reserve the right to change these terms from time to time by changing them on the Site, although no such change will affect any order you have already placed with us. These terms were last updated on June 25th 2018.

      The paper tablets sold on the Site are connected to software through an Internet-based Cloud Service (the "Cloud Service") that allows users to automatically and securely back up and synchronize their work between different devices (such as computers, mobile phones etc.).  In order to use the tablets you must purchase or have access to a tablet and in addition enter into a separate subscription agreement which gives you access to the Cloud Service (the “Subscription Agreement”).

      ORDERING AND AVAILABILITY

      Products may be ordered by clicking on the items you wish to purchase and then following the prompts that will appear on-screen. You may check and correct any input errors in your order up until the point at which you submit your order to us by clicking the button “Place Order” on the checkout page.

      After placing an order, you will receive an acknowledgment from us that we have received your order and giving you an order reference number. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy the Product(s) ordered. All orders are subject to acceptance by us. We are not obliged to accept your order and may, at our discretion, decline to accept any order. You do, however, acknowledge that by clicking on the "Place Order" button , you enter into an obligation to pay for the Product(s).

      Where we accept your order, we will confirm such acceptance by sending you a confirmation that your order has been dispatched (Order Confirmation) . The contract between you and us in relation to the Product(s) ordered (Contract) will only be formed when we send you the Order Confirmation. After entering into the Contract, we will be under a legal duty to supply you with goods that are in conformity with the Contract.

      The Contract will relate only to the Product(s) which have been confirmed in the Order Confirmation. We will not be obliged to supply any other Product(s) which may have been part of your order until such Product(s) have been confirmed in a separate Order Confirmation.

      DELIVERY

      Your order will be fulfilled by the delivery date set out in the Order Confirmation or, if no delivery date is specified, then within 30 days after the date of the Order Confirmation, unless there are exceptional circumstances and except in the case of pre-orders.

      If you place a pre-order before the availability date shown on the relevant Product page (and we accept it), the pre-ordered Product(s) will be dispatched on the availability date and delivered by the delivery date set out in the Order Confirmation but in any case not later than 30 days after the availability date.

      Your order will be delivered to the delivery address within the United Kingdom you specify when placing your order.

      If your delivery address is geographically remote, for example certain outlying islands or other isolated locations, it is possible that we may not be able to deliver there. If that is the case, we will notify you before we accept your order. Orders cannot be delivered to PO Box or similar addresses.

      Products comprised within the same order cannot be delivered to different addresses.

      Deliveries will be made to your door. Our courier will not be responsible for any additional carrying, unpacking or positioning of Product(s).

      RISK AND OWNERSHIP

      The Product(s) ordered will be at your risk from the time of delivery or collection (as the case may be). Ownership of the Product(s) ordered will also pass to you on delivery (as the case may be), provided full payment of all sums due in respect of the Product(s), including any delivery charges, has been received.

      PRICE AND PAYMENT

      The price of Products is as quoted on the Site from time to time.

      Prices include VAT but exclude delivery costs, which will be automatically added (at the cost shown) to the total amount due once you have selected your chosen different delivery method.

      As of June 12th 2018, we offer, in cooperation with Klarna Bank AB, the additional payment options of i) pay later or ii) slice it. Payment is to be made to Klarna if the Customer chooses either of these options during the ordering process. Klarna's user terms are available here.

      Prices and delivery costs are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Confirmation.

      The Site contains a number of Products and it is always possible that, despite our best efforts, some of the Products listed on the Site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge you the lower amount. If a Product’s correct price is higher than the price stated on the Site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.

      You should be aware that online payment transactions are subject to validation checks by your card issuer and we are not responsible if your card issuer declines to authorize payment for any reason. Please note, it is possible that your card issuer may charge you an online handling fee or processing fee. We are not responsible for this.

      CONSUMER CANCELLATION RIGHTS

      You may cancel a Contract at any time before your order is delivered. You may also return your reMarkable for a full refund as long you notify us within 30 days, beginning on the day after your order is confirmed.

      If you cancel, you will receive a full refund of the price paid for the Product(s) in accordance with our refunds policy (see below).

      To cancel a Contract, you must clearly inform us, preferably:
      - in writing giving us your name, address and order reference; or 
      - by completing and submitting our cancellation form available online and attached to these terms as Appendix 1

      You must also return the Product(s) to us within 14 days after the day of notifying us of the cancellation, in the same condition in which you receive them (which does not interfere with your right to take any reasonable steps to examine the Product(s) and make sure they conform to your order). You have a legal obligation to take reasonable care of the Product(s) while in your possession. If you fail to comply with this obligation, we may have a right to deduct the cost of any deterioration (due, for example, to your having used the Product(s)), up to the price of the Product(s), from the refund to which you are otherwise entitled.

      Your rights regarding cancellation of the contract for the supply of the Cloud Service are set out in the Subscription Agreement.

      Details of the consumer rights described above, and an explanation of how to exercise them, are provided in the Order Confirmation. Nothing in this section affects your legal rights.

      OUR REFUNDS POLICY

      If you request a cancellation of the a Contract between us within the 30-day cooling-off period (see above), we will process any refund due to you as soon as possible and, in any case, within 14 days after the day on which we receive the Product(s) back or, if earlier, the day on which we receive evidence that you have returned the Product(s) to our returns address (see above). We will refund the price paid in full (subject to any deduction we are entitled to make due to your use of or damage to the Product(s)), including the cost of standard delivery. However, we will not refund your cost of returning the Product(s) to us. If you received any promotional or other discount when you paid, any refund will only reflect the amount you actually paid.

      Refunds are made using the same method originally used by you to pay for your purchase, unless agreed otherwise.

      FAULTY PRODUCTS

      If any Product you order is damaged or faulty when delivered to you or has developed a fault, you may have one or more legal remedies available to you, depending on when you make us aware of the problem, in accordance with your legal rights. If you believe a Product was delivered damaged or faulty or has developed a fault, you should inform us as soon as possible, preferably in writing, giving your name, address and order reference. Nothing in this section affects your legal rights.

      PRODUCT INFORMATION

      Whilst we have taken reasonable steps to depict Products as accurately as possible through the photographs and other images featured on the Site, the detailing (such as color, pattern and texture, etc.) you see on-screen will depend on your monitor and, as such, may not exactly reflect the actual detailing of a Product when you receive it.

      OUR LIABILITY

      Nothing in these terms shall limit or exclude our liability to you:
      - for death or personal injury caused by our negligence;
      - for fraudulent misrepresentation;
      - for breach of any term implied by the Consumer Rights Act 2015 and which, by law, may not be limited or excluded;
      - under Part I of the Consumer Protection Act 1987; or
      - for any other liability that, by law, may not be limited or excluded.

      Subject to this, any liability we do have for losses you suffer arising from any Contract shall not exceed the purchase price of the relevant Product(s) and is strictly limited to losses that were reasonably foreseeable. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.

      We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under any Contract that is caused by events outside our reasonable control.

      GENERAL

      You may not transfer or assign any or all of your rights or obligations under any Contract.

      All notices given by you to us must be given in writing to the address set out at the end of these terms. We may give notice to you at either the email or postal address you provide to us when placing an order.

      If you are dissatisfied with or wish to make a complaint in relation to the Product(s), please contact our Customer Services team via the contact form at our support sites.

      If we fail to enforce any of our rights, that does not result in a waiver of that right.

      If any provision of these terms is found to be unenforceable, all other provisions shall remain unaffected.

      These terms may not be varied except with our express written consent.

      These terms and any document expressly referred to in them represent the entire agreement between you and us in relation to the subject matter of any Contract. We are required by law to advise you that Contracts may be concluded in the English language only and that no public filing requirements apply.

      These terms shall be governed by English law, except that if you live in Scotland or Northern Ireland, there may be certain mandatory applicable laws of your country which apply for your benefit and protection in addition to or instead of certain provisions of English law.

      You agree that any dispute between you and us regarding these terms or any Contract will only be dealt with by the English courts, except that if you live in Scotland or Northern Ireland, you can choose to bring legal proceedings either in your country or in England, but if we bring legal proceedings, we may only do so in your country.

      The European Online Dispute Resolution platform http://ec.europa.eu/consumers/odr/provides information about alternative dispute resolution which may be of interest.

      CONTACTING US

      Please submit any questions you have about these terms or an order you have placed or ordering in general, or any complaint or concern in relation to any Product ordered by email tosales@remarkable.com.

      APPENDIX 1 - MODEL CANCELLATION FORM

      To reMarkable AS, [address] and [email address]:

      I/We* hereby give notice that I/we* cancel my/our* contract of sale of the following goods:
      [fill in transaction number]

      Ordered on* / received on*: 
      [fill in date]

      Names of consumer(s):
      [fill in name]

      Address of consumer(s): 
      [fill in address]

      Signature of consumer(s) (only if this form is notified on paper):
      [signature]

      Date:
      [fill in today’s date]

      *Delete as appropriate

      WITHDRAWAL FORM

      If you wish to return products and withdraw from the contract, please complete this withdrawal form and send via email to sales@remarkable.com. Upon receiving your communication, we will send you the return instructions. Please do not mail physical products to the address below.
      To: reMarkable AS Biermanns gate 6 N-0473 Oslo

      I hereby give notice that I withdraw from our contract of sale of the following products:
      Product(s)
      [fill in product(s)]

      Order number
      [fill in order number]

      Order date
      [fill in order date]

      Name:
      [fill in name]

      Address:
      [fill in address]

      Date:
      [fill in today’s date] 

       

       

       

      ORDERS PLACED AFTER DECEMBER 22ND 2017

      Online Terms and Conditions for Purchase of a "reMarkable" Paper Tablet and Accessories

      INTRODUCTION

      These are the terms of supply for products ordered on remarkable.com (Site) . The Site is operated by or on behalf of reMarkable AS (we, us and our). We are a limited company, registered in Norway. Our registered company number is 917 352 836 MVA, and our registered office is at Biermanns gate 6, 0473 Oslo, Norway. Our VAT registration number is 917 352 836 MVA.

      Your purchase of any of the products, including the paper tablet and accessories, offered on the Site (Products) is subject to these terms and by placing an order for any Product you agree to be bound by them. You should print a copy of these terms for future reference. Use of the Site itself is subject to our Website Terms of Use. Use of your personal information submitted to or via the Site is governed by our Privacy Protection Statement.

      We reserve the right to change these terms from time to time by changing them on the Site, although no such change will affect any order you have already placed with us. These terms were last updated on December 1st 2017.

      The paper tablets sold on the Site are connected to software through an Internet-based Cloud Service (the "Cloud Service") that allows users to automatically and securely back up and synchronize their work between different devices (such as computers, mobile phones etc.).  In order to use the tablets you must purchase or have access to a tablet and in addition enter into a separate subscription agreement which gives you access to the Cloud Service (the “Subscription Agreement”).

      ORDERING AND AVAILABILITY

      Products may be ordered by clicking on the items you wish to purchase and then following the prompts that will appear on-screen. You may check and correct any input errors in your order up until the point at which you submit your order to us by clicking the button “Place Order” on the checkout page.

      After placing an order, you will receive an acknowledgment from us that we have received your order and giving you an order reference number. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy the Product(s) ordered. All orders are subject to acceptance by us. We are not obliged to accept your order and may, at our discretion, decline to accept any order. You do, however, acknowledge that by clicking on the "Place Order" button , you enter into an obligation to pay for the Product(s).

      Where we accept your order, we will confirm such acceptance by sending you a confirmation that your order has been despatched (Order Confirmation) . The contract between you and us in relation to the Product(s) ordered (Contract) will only be formed when we send you the Order Confirmation. After entering into the Contract, we will be under a legal duty to supply you with goods that are in conformity with the Contract.

      The Contract will relate only to the Product(s) which have been confirmed in the Order Confirmation. We will not be obliged to supply any other Product(s) which may have been part of your order until such Product(s) have been confirmed in a separate Order Confirmation.

      DELIVERY

      Your order will be fulfilled by the delivery date set out in the Order Confirmation or, if no delivery date is specified, then within 30 days after the date of the Order Confirmation, unless there are exceptional circumstances and except in the case of pre-orders.

      If you place a pre-order before the availability date shown on the relevant Product page (and we accept it), the pre-ordered Product(s) will be despatched on the availability date and delivered by the delivery date set out in the Order Confirmation but in any case not later than 30 days after the availability date.

      Your order will be delivered to the delivery address within the United Kingdom you specify when placing your order.

      If your delivery address is geographically remote, for example certain outlying islands or other isolated locations, it is possible that we may not be able to deliver there. If that is the case, we will notify you before we accept your order. Orders cannot be delivered to PO Box or similar addresses.

      Products comprised within the same order cannot be delivered to different addresses.

      Deliveries will be made to your door. Our courier will not be responsible for any additional carrying, unpacking or positioning of Product(s).

      RISK AND OWNERSHIP

      The Product(s) ordered will be at your risk from the time of delivery or collection (as the case may be). Ownership of the Product(s) ordered will also pass to you on delivery (as the case may be), provided full payment of all sums due in respect of the Product(s), including any delivery charges, has been received.

      PRICE AND PAYMENT

      The price of Products is as quoted on the Site from time to time.

      Prices include VAT but exclude delivery costs, which will be automatically added (at the cost shown) to the total amount due once you have selected your chosen different delivery method.

      As of June 12th 2018, we offer, in cooperation with Klarna Bank AB, the additional payment options of i) pay later or ii) slice it. Payment is to be made to Klarna if the Customer chooses either of these options during the ordering process. Klarna's user terms are available here.

      Prices and delivery costs are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Confirmation.

      The Site contains a number of Products and it is always possible that, despite our best efforts, some of the Products listed on the Site may be incorrectly priced. We will normally verify prices as part of our despatch procedures so that, where a Product's correct price is less than our stated price, we will charge you the lower amount. If a Product’s correct price is higher than the price stated on the Site, we will normally, at our discretion, either contact you for instructions before despatching the Product, or reject your order and notify you of such rejection.

      You should be aware that online payment transactions are subject to validation checks by your card issuer and we are not responsible if your card issuer declines to authorise payment for any reason. Please note, it is possible that your card issuer may charge you an online handling fee or processing fee. We are not responsible for this.

      CONSUMER CANCELLATION RIGHTS

      You may cancel a Contract at any time before your order is delivered. You may also return your reMarkable for a full refund as long you notify us within 14 days, beginning on the day after your order (in its entirety) is delivered to you.

      If you cancel, you will receive a full refund of the price paid for the Product(s) in accordance with our refunds policy (see below).

      To cancel a Contract, you must clearly inform us, preferably:
      - in writing giving us your name, address and order reference; or 
      - by completing and submitting our cancellation form available online and attached to these terms as Appendix 1

      You must also return the Product(s) to us within 14 days after the day of notifying us of the cancellation, in the same condition in which you receive them (which does not interfere with your right to take any reasonable steps to examine the Product(s) and make sure they conform to your order). You have a legal obligation to take reasonable care of the Product(s) while in your possession. If you fail to comply with this obligation, we may have a right to deduct the cost of any deterioration (due, for example, to your having used the Product(s)), up to the price of the Product(s), from the refund to which you are otherwise entitled.

      Your rights regarding cancellation of the contract for the supply of the Cloud Service are set out in the Subscription Agreement.

      Details of the consumer rights described above, and an explanation of how to exercise them, are provided in the Order Confirmation. Nothing in this section affects your legal rights.

      OUR REFUNDS POLICY

      If you request a cancellation of the a Contract between us within the 14-day cooling-off period (see above), we will process any refund due to you as soon as possible and, in any case, within 14 days after the day on which we receive the Product(s) back or, if earlier, the day on which we receive evidence that you have returned the Product(s) to our returns address (see above). We will refund the price paid in full (subject to any deduction we are entitled to make due to your use of or damage to the Product(s)), including the cost of standard delivery. However, we will not refund your cost of returning the Product(s) to us. If you received any promotional or other discount when you paid, any refund will only reflect the amount you actually paid.

      Refunds are made using the same method originally used by you to pay for your purchase, unless agreed otherwise.

      FAULTY PRODUCTS

      If any Product you order is damaged or faulty when delivered to you or has developed a fault, you may have one or more legal remedies available to you, depending on when you make us aware of the problem, in accordance with your legal rights. If you believe a Product was delivered damaged or faulty or has developed a fault, you should inform us as soon as possible, preferably in writing, giving your name, address and order reference. Nothing in this section affects your legal rights.

      PRODUCT INFORMATION

      Whilst we have taken reasonable steps to depict Products as accurately as possible through the photographs and other images featured on the Site, the detailing (such as colour, pattern and texture, etc.) you see on-screen will depend on your monitor and, as such, may not exactly reflect the actual detailing of a Product when you receive it.

      OUR LIABILITY

      Nothing in these terms shall limit or exclude our liability to you:
      - for death or personal injury caused by our negligence;
      - for fraudulent misrepresentation;
      - for breach of any term implied by the Consumer Rights Act 2015 and which, by law, may not be limited or excluded;
      - under Part I of the Consumer Protection Act 1987; or
      - for any other liability that, by law, may not be limited or excluded.

      Subject to this, any liability we do have for losses you suffer arising from any Contract shall not exceed the purchase price of the relevant Product(s) and is strictly limited to losses that were reasonably foreseeable. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.

      We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under any Contract that is caused by events outside our reasonable control.

      GENERAL

      You may not transfer or assign any or all of your rights or obligations under any Contract.

      All notices given by you to us must be given in writing to the address set out at the end of these terms. We may give notice to you at either the email or postal address you provide to us when placing an order.

      If you are dissatisfied with or wish to make a complaint in relation to the Product(s), please contact our Customer Services team via the contact form at our support sites.

      If we fail to enforce any of our rights, that does not result in a waiver of that right.

      If any provision of these terms is found to be unenforceable, all other provisions shall remain unaffected.

      These terms may not be varied except with our express written consent.

      These terms and any document expressly referred to in them represent the entire agreement between you and us in relation to the subject matter of any Contract. We are required by law to advise you that Contracts may be concluded in the English language only and that no public filing requirements apply.

      These terms shall be governed by English law, except that if you live in Scotland or Northern Ireland, there may be certain mandatory applicable laws of your country which apply for your benefit and protection in addition to or instead of certain provisions of English law.

      You agree that any dispute between you and us regarding these terms or any Contract will only be dealt with by the English courts, except that if you live in Scotland or Northern Ireland, you can choose to bring legal proceedings either in your country or in England, but if we bring legal proceedings, we may only do so in your country.

      The European Online Dispute Resolution platform http://ec.europa.eu/consumers/odr/provides information about alternative dispute resolution which may be of interest.

      CONTACTING US

      Please submit any questions you have about these terms or an order you have placed or ordering in general, or any complaint or concern in relation to any Product ordered by email tosales@remarkable.com.

      APPENDIX 1 - MODEL CANCELLATION FORM

      To reMarkable AS, [address] and [email address]:

      I/We* hereby give notice that I/we* cancel my/our* contract of sale of the following goods:
      [fill in transaction number]

      Ordered on* / received on*: 
      [fill in date]

      Names of consumer(s):
      [fill in name]

      Address of consumer(s): 
      [fill in address]

      Signature of consumer(s) (only if this form is notified on paper):
      [signature]

      Date:
      [fill in today’s date]

      *Delete as appropriate

      WITHDRAWAL FORM

      If you wish to return products and withdraw from the contract, please complete this withdrawal form and send via email to sales@remarkable.com. Upon receiving your communication, we will send you the return instructions. Please do not mail physical products to the address below.
      To: reMarkable AS Biermanns gate 6 N-0473 Oslo

      I hereby give notice that I withdraw from our contract of sale of the following products:
      Product(s)
      [fill in product(s)]

      Order number
      [fill in order number]

      Order date
      [fill in order date]

      Name:
      [fill in name]

      Address:
      [fill in address]

      Date:
      [fill in today’s date] 

       

       

      ORDERS PLACED BEFORE DECEMBER 22nd 2017

      For Terms and Conditions for orders placed before December 22nd 2017, contact us here. 

       

       

    • You are receiving this document because you have downloaded and installed, or otherwise obtained, software (“Software”) from reMarkable AS, a company registered in Norway (reg.nr. 917 352 836) (“Licensor”).

      The Software is protected by copyright laws and international treaties. All intellectual property rights related to the Software are the property of the Licensor or its suppliers or licensors. This document is a license agreement governing your rights and obligations regarding usage of the Software (“Agreement”).

      Any variation to the terms of this Agreement shall only be valid if made in writing by the Licensor.

      Scope of license rights

      You are hereby granted a limited, non-exclusive, right to install and use the Software on an approved device.

      The Licensor may at any time terminate your rights under this license agreement in case of material breach of this license agreement.

      Restrictions on license rights

      You are not entitled to modify or distribute the Software.

      You are not allowed to remove, alter or destroy any proprietary, trademark or copyright markings or notices placed upon or contained with the Software.

      You shall not use Licensor’s name or trademarks without Licensor’s prior consent.

      Third party rights

      The Software may be distributed bundled with certain third party software. A separate document governing usage of such third party software may be obtained from the Licensor, and you shall at all times comply with conditions stated therein.

      Disclaimer of warranties and limitation of liability

      YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT USE OF THE SOFTWARE IS AT YOUR OWN RISK AND THAT THE SOFTWARE IS PROVIDED "AS IS" WITHOUT ANY WARRANTIES OR CONDITIONS WHATSOEVER. REMARKABLE AS OR ITS SUPPLIERS DO NOT WARRANT THAT THE FUNCTIONS OF THE SOFTWARE WILL MEET YOUR REQUIREMENTS OR THAT THE OPERATION OF THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR FREE. YOU ASSUME RESPONSIBILITY FOR SELECTING THE SOFTWARE TO ACHIEVE YOUR INTENDED RESULTS, AND FOR THE USE AND THE RESULTS OBTAINED FROM THE SOFTWARE.

      REMARKABLE AS AND ITS SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES RELATED TO NON-INFRINGEMENT, LACK OF VIRUSES, ACCURACY OR COMPLETENESS OF RESPONSES OR RESULTS, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

      IN NO EVENT SHALL REMARKABLE AS OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OR FOR ANY DAMAGES WHATSOEVER (INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, PERSONAL INJURY, LOSS OF PRIVACY OR OTHER PECUNIARY OR OTHER LOSS WHATSOEVER) ARISING OUT OF USE OR INABILITY TO USE THE SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

      REGARDLESS OF THE FORM OF ACTION, REMARKABLE AS AND ITS SUPPLIERS AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT SHALL NOT EXCEED THE TOTAL AMOUNT PAYABLE BY YOU UNDER THIS AGREEMENT. THE FOREGOING LIMITATIONS, EXCLUSIONS AND DISCLAIMERS SHALL APPLY TO THE MAXIMUM EXTENT ALLOWED BY APPLICABLE LAW.

      Dispute resolution and legal venue

      This Agreement shall be governed by Norwegian law.

      Any and all disputes arising out of the rights and obligations in this Agreement shall be submitted to ordinary court proceedings. You accept the Oslo City Court as the exclusive legal venue under this Agreement.

      Contact information

      reMarkable AS
      Biermanns gate 6
      0473, Oslo
      Norge
      remarkable.com/contact

    • reMarkable AS, organization number 917 352 836, (“reMarkable”) has developed and sells paper tablets for reading, writing and sketching. The tablet is connected to a software and a Cloud Service which allows users to automatically and securely back up their work as well as synchronize their work between different devices (such as computers, mobile phones etc.). In order to use the tablet the customer must enter into this subscription agreement which gives the customer access to the Cloud Service (the “Subscription Agreement”).

      reMarkable’ s cloud based platform “Cloud Service” enables the Customer to upload documents and data created on the tablet and synchronize their work between different devices (or equivalent service developed by reMarkable in the future which offers the Customer corresponding features and functions).

      References in the Subscription Agreement to “Customer” shall mean the entity or person stated as “user” in the online login portal available at reMarkable’s website.

      The Customer acknowledges to have read and understood the Subscription Agreement. The Subscription Agreement constitutes a binding agreement when the Customer has accepted the Subscription Agreement through the ordering process of the Cloud Service, subject to confirmation by reMarkable as mentioned in clause 1 below.

       

      DESCRIPTION OF THE SERVICE

      The Cloud Service and its features are described in further detail on reMarkable’s website.

      The Customer may order the Cloud Service using the ordering process on reMarkable’s website. All orders are subject to acceptance by reMarkable at its discretion.

       

      SUBSCRIPTION OPTIONS

      A standard subscription is provided free of charge upon the purchase of the paper tablet.

      reMarkable may in the future offer an upgraded Cloud Service with additional features. Premium subscription is subject to a rolling subscription fee in addition to the price paid for the tablet.

       

      SUBSCRIPTION LICENSE AND SUBSCRIPTION PERIOD

      The Customer is granted a limited, revocable, non-exclusive and non-transferable right to use the Cloud Service in accordance with the Subscription Agreement during the subscription period.

      The Subscription Period starts running from the moment the Customer creates a customer profile on reMarkable’s website.

      Unless otherwise specified in the ordering process, the subscription runs until terminated by either party, in accordance with section 4 below.

       

      TERMINATION OF THE SUBSCRIPTION AND DUTIES UPON TERMINATION

      The Customer may terminate the Subscription Agreement at any time and without cause through the customer profile on reMarkable’s website.

      reMarkable may not terminate the Subscription Agreement during the 30 day refund period pursuant to the terms and conditions for purchase of the tablet, unless; 1) reMarkable offers another solution with similar capabilities, or 2) the Customer is in material breach of the Subscription Agreement pursuant to clause 9 below.

      On the expiry of the refund period, the Subscription Agreement may be terminated by reMarkable with three month’s prior notice (current + three months), if termination is reasonably necessary to protect reMarkable’s interests.

      Upon termination of the Subscription Agreement, the Customer will lose access to the Cloud Service. The Customer must ensure to download all data that the Customer wishes to retain from the Cloud Service before the subscription period expires or is terminated.

      reMarkable provides a standard file format for such data export through the Cloud Service. reMarkable will upon the Customer’s consent keep the data stored in the Cloud Service after the termination of the Subscription Agreement.

       

      TECHNICAL REQUIREMENTS

      Information about the platform, hardware and software requirements for the Cloud Service is available here (“Technical Requirements”).

      The Technical Requirements may be updated by reMarkable without prior notice. reMarkable shall, however, notify the Customer at least 60 days in advance if reMarkable will stop supporting previously supported Technical Requirements.

      Amendments to Technical Requirements shall not affect the Customer’s use of the Cloud Service, but if the Customer fails to meet the Technical Requirements, subsequent updates and extensions to the service may become unavailable to the Customer.

      The Customer shall be responsible for obtaining and maintaining all hardware, software, third party services and other equipment needed for the access and use of the Cloud Service, and is responsible for all charges and expenses related thereto, including internet access. reMarkable reserves the right to cancel access to the Cloud Service in the event that Customer’s failure to maintain and update its own hardware or software should represent a security risk for reMarkable.

       

      SERVICE LEVELS AND PLANNED DOWNTIME

      To the full extent permitted by law, the Cloud Service is provided “as is” and as a standardized service to anyone who has a valid subscription. The Cloud Service shall, however, fulfill the quality and accessibility requirements generally associated with this type of service. A subscription gives the Customer a right to use the Cloud Service as is at all times, and the Customer’s use is not conditional or tied to a specific version or functionality. reMarkable shall not be responsible for ensuring that the service fits atypical purposes for which the Customer uses the Cloud Service. reMarkable reserves the right to make improvements, add, modify or remove functionality. reMarkable may, however, not remove functionality which in reMarkable’s view is to be regarded as key features of the Cloud Service.

      The Customer acknowledges that the Cloud Service will not always be completely free of errors and that the improvement of the Cloud Service is a continuous process. The Customer is further aware that successful use of the Cloud Service is dependent on equipment and factors that the Customer itself is responsible for (such as adequate internet connection) or which is outside of reMarkable’ s control. reMarkable is not liable for any discontinuance or disruption of the operation of the Cloud Service caused by a default in any third party service or by the Customer’s own circumstances which is necessary to access the service, including errors in internet connections, browsers, operating systems or other third party software. Third party software and operating system updates etc. may influence the usability of the Cloud Service, and reMarkable has no responsibility in this regard. reMarkable will however always use its best efforts to accommodate and develop the Cloud Service on the basis of updates etc. relating to hardware and software supported by reMarkable in accordance with the Technical Requirements specified above.

      The Customer is responsible for backing up the content in the Cloud Service, and reMarkable encourages the Customer to do so in order to avoid loss of data. reMarkable shall under no circumstance be liable to the Customer for loss of data.

      TO THE FULL EXTENT PERMITTED BY LAW, ALL WARRANTIES, CONDITIONS, GUARANTEES, TERMS AND REPRESENTATIONS AND UNDERTAKINGS WITH RESPECT TO THE CLOUD SERVICE, OTHER THAN AS EXPRESSLY SET OUT HEREIN, WHETHER EXPRESS, IMPLIED OR VERBAL, STATUTORY OR OTHERWISE, AND WHETHER ARISING UNDER THESE TERMS OR OTHERWISE, ARE HEREBY EXCLUDED INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE.

       

      PERSONAL DATA

      reMarkable will manage the personal data which the Customer provides or uploads to the Cloud Service only to the extent necessary to fulfill its obligations pursuant to this Subscription Agreement.

      For further information on reMarkable’ s management of personal data, including information about your rights as registered, please refer to reMarkable’ s Privacy Protection Statement, which is available at www.remarkable.com/legal.

       

      CUSTOMER’S USE OF THE CLOUD SERVICE AND INDEMNITY

      The Customer shall not use the Cloud Service in any way which violates any laws, infringes anyone’s rights (including but not limited to intellectual property rights such as copyright) or damages or interferes with the Cloud Service or any features on the Cloud Service.

      The Customer shall ensure that the Customer’s log-in details, passwords, and equivalent obtained by the Customer in conjunction with registration are stored and used in a secure manner and cannot be accessed or used by third parties. The Customer agrees to notify reMarkable immediately of any unauthorized use of the above information or any other breach of security.

      reMarkable has no obligation to monitor the Customer’s use of the Cloud Service in order to ensure compliance with the terms of this Subscription Agreement or Norwegian law. However, reMarkable reserves the right at all times to edit, refuse to post or to remove and delete any information or data, in whole or in part, if reMarkable reasonably suspects that there might be a breach of the Subscription Agreement or Norwegian law.

      The Customer owns and is responsible for all data, information and material of any kind uploaded to the Cloud Service by the Customer, including personal data. Where applicable, the Customer is responsible for obtaining the appropriate authorizations for processing personal data. The Customer is also required to obtain the consent of the people involved where applicable. The Customer is fully responsible for ensuring that the data or information he or she uploads to the Cloud Service can be legally uploaded, that the data is legal and that the data does not violate third party rights, such as privacy rights, publishing rights, copyright, contractual rights, intellectual property rights or other rights.

      The Customer undertakes to indemnify reMarkable for any third party claims arising as a result of the Customer’s use of the Cloud Service in breach of the Subscription Agreement.

       

      TERMINATION FOR DEFAULT

      It should be noted that the provisions of this clause [10] applies unless mandatory consumer protection legislation prescribes a better solution for the Customer. Mandatory consumer protection law complements the provisions of this Subscription Agreement.

      reMarkable may terminate this Subscription Agreement with immediate effect if the Customer is in material breach of any provisions of the Subscription Agreement. Material breach includes but is not limited to (i) use the Cloud Service as part of any crime or illegal behavior (including without limitation all kinds of fraud), (ii) use of the Cloud Service in a manner that violates any policies or guidelines implemented by reMarkable from time to time with respect to the use of the Cloud Service or which may result in losses or the risk of loss for reMarkable or any third party, (iii) attempts by the Customer to amend the Cloud Service or to use any other software or hardware other than reMarkable’ s Software or hardware linked to the Cloud Service or (iv) payment default lasting more than 20 days, provided reMarkable has provided the Customer with at least one payment reminder (which may be sent my e-mail).

      The Customer shall be entitled to terminate the Subscription Agreement with immediate effect if reMarkable is in material breach of the Subscription Agreement.

       

      LIMITATION OF LIABILITY

      To the full extent permitted by law, reMarkable shall only be liable for direct loss caused by reMarkable’s breach of the Subscription Agreement and shall not be liable for special, consequential or incidental damages or indirect loss or punitive or exemplary damages, unless caused intentionally. For the purposes of this agreement, indirect loss means loss of profits, loss of reputation, loss of data, and other losses which, in accordance with Norwegian law, are regarded as indirect losses.

      However, if the Cloud Service is used for non-consumer purposes, the total liability for reMarkable, regardless of cause, is capped at the price of the Product.

       

      FORCE MAJEURE

      reMarkable shall not be responsible nor liable to the Customer for any failure or delay in performance due to circumstances beyond its reasonable control, including, without limitation, war, riot, embargoes, acts of civil or military authorities, fire, floods, accidents, service outages resulting from equipment and/or software failure and/or telecommunications failures, power failures, network failures, failures of third party service providers (including providers of internet services and telecommunications). The performance of this agreement shall then be suspended for as long as any such event shall prevent the affected party from performing its obligations under this agreement.

       

      INTELLECTUAL PROPERTY RIGHTS

      The Cloud Service and all associated copyrights, know-how, trade secrets, trademarks and other intellectual property rights belong to reMarkable and reMarkable’ s suppliers. The Subscription Agreement does not imply any right for the Customer beyond the limited rights of use expressly granted in clause [2] above.

       

      USE OF THIRD PARTIES

      reMarkable may use sub-contractors to deliver the Cloud Service, including all support and maintenance services. To the extent a sub-contractor processes personal data for which the Customer is data controller, the Data Processing Agreement (Appendix 1) sets out requirements in this regard.

       

      AMENDMENTS

      reMarkable reserves the right to amend and change the terms of this Subscription Agreement by giving notice, unless the change is due to a legal obligation which implies a notice period.

      Notice shall be given by e-mail to the e-mail address in your profile, and shall be deemed given to the Customer on the day the e-mail is sent.

      In the event that reMarkable amends the Subscription Agreement and that amendment is detrimental to the Customer, the Customer has a right to terminate the Subscription Agreement without penalty.

       

      NOTICES

      All notices pursuant to the Subscription Agreement shall be submitted via reMarkable.com. All notices to the Customer shall be sent to the e-mail address provided by the Customer in the order form (or subsequently updated e-mail address).

       

      COMPLAINTS AND DISPUTE RESOLUTION

      If the Customer has questions relating to the Cloud Service or wishes to make a complaint, reMarkable may be contacted by via an online form at remarkable.com.

      If a Customer wants an additional copy of the Subscription Agreement that the customer has accepted, reMarkable will submit this to the Customer upon request.

      This Subscription Agreement shall be governed by and construed in accordance with the laws of Norway. Any disputes shall be referred to and finally resolved by the courts of Norway. The legal venue shall be Oslo City Court.

       

      Contact

      The seller and supplier of the Product is Remarkable AS, organization number 917 352 836.
      Remarkable is registered in the Register of Business Enterprises in Norway.
      Remarkable’s contact information is:
      Address: Biermanns gate 6, 0473 Oslo, Norway
      E-mail: sales@remarkable.com
      Phone no.: 0047 23 65 24 40

    • Remarkable AS, organization number 917 352 836, (“Remarkable”) has developed and sells paper tablets for reading, writing and sketching. The tablet is connected to a software and a cloud service which allows users to automatically and securely back up their work as well as synchronize their work between different devices (such as computers, mobile phones etc.). In order to use the tablet the customer must enter into this subscription agreement which gives the customer access to the cloud service (the “Subscription Agreement”).

      Remarkable’ s cloud based platform “Cloud Service” enables the Customer to upload documents and data created on the tablet and synchronize their work between different devices (or equivalent service developed by Remarkable in the future which offers the Customer corresponding features and functions).

      References in the Subscription Agreement to “Customer” shall mean the entity or person stated as “user” in the online login portal available at Remarkable’s website.

      The Customer acknowledges to have read and understood the Subscription Agreement. The Subscription Agreement constitutes a binding agreement when the Customer has accepted the Subscription Agreement through the ordering process of the Cloud Service, subject to confirmation by Remarkable as mentioned in clause 1 below.

      Description of the service

      The Cloud Service and its features are described in further detail on Remarkable’s website.

      The Customer may order the Cloud Service using the ordering process on Remarkable’s website. All orders are subject to acceptance by Remarkable at its discretion.

      Subscription options

      A standard subscription is provided free of charge upon the purchase of the paper tablet.

      Remarkable may in the future offer an upgraded cloud service with additional features. Premium subscription is subject to a rolling subscription fee in addition to the price paid for the tablet.

      Subscription license and subscription period

      The Customer is granted a limited, revocable, non-exclusive and non-transferable right to use the Cloud Service in accordance with the Subscription Agreement during the subscription period.

      The Subscription Period starts running from the moment the Customer creates a customer profile on Remarkable’s website.

      Unless otherwise specified in the ordering process, the subscription runs until terminated by either party, in accordance with section 4 below.

      Termination of the subscription and duties upon termination

      The Customer may terminate the Subscription Agreement at any time and without cause through the customer profile on Remarkable’s website.

      Remarkable may not terminate the Subscription Agreement during the 30 day refund period pursuant to the terms and conditions for purchase of the tablet, unless; 1) Remarkable offers another solution with similar capabilities, or 2) the Customer is in material breach of the Subscription Agreement pursuant to clause 9 below.

      On the expiry of the refund period, the Subscription Agreement may be terminated by Remarkable with three month’s prior notice (current + three months), without stating any reason.

      Upon termination of the Subscription Agreement, the Customer will lose access to the Cloud Service. The Customer must ensure to download all data that the Customer wishes to retain from the Cloud Service before the subscription period expires or is terminated.

      Remarkable provides a standard file format for such data export through the Cloud Service. Remarkable will upon the Customer’s consent keep the data stored in the Cloud Service after the termination of the Subscription Agreement.

      Technical requirements

      Information about the platform, hardware and software requirements for the Cloud Service is available here (“Technical Requirements”).

      The Technical Requirements may be updated by Remarkable without prior notice. Remarkable shall, however, notify the Customer at least 60 days in advance if Remarkable will stop supporting previously supported Technical Requirements.

      Amendments to Technical Requirements shall not affect the Customer’s use of the Cloud Service, but if the Customer fails to meet the Technical Requirements, subsequent updates and extensions to the service may become unavailable to the Customer.

      The Customer shall be responsible for obtaining and maintaining all hardware, software, third party services and other equipment needed for the access and use of the Cloud Service, and is responsible for all charges and expenses related thereto, including internet access. Remarkable reserves the right to cancel access to the Cloud Service in the event that Customer’s failure to maintain and update its own hardware or software should represent a security risk for Remarkable.

      Service levels and planned downtime

      The Cloud Service is provided “as is” and as a standardized service to anyone who has a valid subscription. The Cloud Service shall, however, fulfill the quality and accessibility requirements generally associated with this type of service. A subscription gives the Customer a right to use the Cloud Service as is at all times, and the Customer’s use is not conditional or tied to a specific version or functionality. Remarkable shall not be responsible for ensuring that the service fits the purpose for which the Customer uses the Cloud Service. Remarkable reserves the right to make improvements, add, modify or remove functionality. Remarkable may, however, not remove functionality which in Remarkable’s view is to be regarded as key features of the Cloud Service.

      The Customer acknowledges that the Cloud Service will not always be completely free of errors and that the improvement of the Cloud Service is a continuous process. The Customer is further aware that successful use of the Cloud Service is dependent on equipment and factors that the Customer itself is responsible for (such as adequate internet connection) or which is outside of Remarkable’ s control. Remarkable is not liable for any discontinuance or disruption of the operation of the Cloud Service caused by a default in any third party service or by the Customer’s own circumstances which is necessary to access the service, including errors in internet connections, browsers, operating systems or other third party software. Third party software and operating system updates etc. may influence the usability of the Cloud Service, and Remarkable has no responsibility in this regard. Remarkable will however always use its best efforts to accommodate and develop the Cloud Service on the basis of updates etc. relating to hardware and software supported by Remarkable in accordance with the Technical Requirements specified above.

      The Customer is responsible for backing up the content in the Cloud Service, and Remarkable encourages the Customer to do so in order to avoid loss of data. Remarkable shall under no circumstance be liable to the Customer for loss of data.

      OTHER THAN AS EXPRESSLY SET OUT HEREIN, REMARKABLE MAKES NO OTHER WARRANTY TO CUSTOMER, EITHER EXPRESS OR IMPLIED, WITH RESPECT TO THE CLOUD SERVICE, AND DISCLAIMS ALL OTHER WARRANTIES TO THE FULLEST EXTENT PERMITTED BY LAW.

      Personal data

      Remarkable will manage the personal data which the Customer provides or uploads to the Cloud Service only to the extent necessary to fulfill its obligations pursuant to this Subscription Agreement.

      For further information on Remarkable’ s management of personal data, including information about your rights as registered, please refer to Remarkable’ s Privacy Protection Statement, which is available at www.remarkable.com/legal.

      Customer’s use of the Cloud Service and Indemnity

      The Customer shall not use the Cloud Service in any way which violates any laws, infringes anyone’s rights (including but not limited to intellectual property rights such as copyright) or damages or interferes with the Cloud Service or any features on the Cloud Service.

      The Customer shall ensure that the Customer’s log-in details, passwords, and equivalent obtained by the Customer in conjunction with registration are stored and used in a secure manner and cannot be accessed or used by third parties. The Customer agrees to notify Remarkable immediately of any unauthorized use of the above information or any other breach of security.

      Remarkable has no obligation to monitor the Customer’s use of the Cloud Service in order to ensure compliance with the terms of this Subscription Agreement or Norwegian law. However, Remarkable reserves the right at all times to edit, refuse to post or to remove and delete any information or data, in whole or in part, if Remarkable reasonably suspects that there might be a breach of the Subscription Agreement or Norwegian law.

      The Customer owns and is responsible for all data, information and material of any kind uploaded to the Cloud Service by the Customer, including personal data. Where applicable, the Customer is responsible for obtaining the appropriate authorizations for processing personal data. The Customer is also required to obtain the consent of the people involved where applicable. The Customer is fully responsible for ensuring that the data or information he or she uploads to the Cloud Service can be legally uploaded, that the data is legal and that the data does not violate third party rights, such as privacy rights, publishing rights, copyright, contractual rights, intellectual property rights or other rights.

      The Customer undertakes to indemnify Remarkable for any third party claims arising as a result of the Customer’s use of the Cloud Service in breach of the Subscription Agreement.

      Termination for default

      It should be noted that the provisions of this clause [10] applies unless mandatory consumer protection legislation prescribes a better solution for the Customer. Mandatory consumer protection law complements the provisions of this Subscription Agreement.

      Remarkable may terminate this Subscription Agreement with immediate effect if the Customer is in material breach of any provisions of the Subscription Agreement. Material breach includes but is not limited to (i) use the Cloud Service as part of any crime or illegal behavior (including without limitation all kinds of fraud), (ii) use of the Cloud Service in a manner that violates any policies or guidelines implemented by Remarkable from time to time with respect to the use of the Cloud Service or which may result in losses or the risk of loss for Remarkable or any third party, (iii) attempts by the Customer to amend the Cloud Service or to use any other software or hardware other than Remarkable’ s Software or hardware linked to the Cloud Service or (iv) payment default lasting more than 20 days, provided Remarkable has provided the Customer with at least one payment reminder (which may be sent my e-mail).

      The Customer shall be entitled to terminate the Subscription Agreement with immediate effect if Remarkable is in material breach of the Subscription Agreement.

      Limitation of liability

      Remarkable shall only be liable for direct loss caused by Remarkable’s breach of the Subscription Agreement and shall not be liable for special, consequential or incidental damages or indirect loss or punitive or exemplary damages, unless caused intentionally. For the purposes of this agreement, indirect loss means loss of profits, loss of reputation, loss of data, and other losses which, in accordance with Norwegian law, are regarded as indirect losses.

      However, if the Cloud Service is used for non-consumer purposes, the total liability for Remarkable, regardless of cause, is capped at the price of the Product.

      Force Majeure

      Remarkable shall not be responsible nor liable to the Customer for any failure or delay in performance due to circumstances beyond its reasonable control, including, without limitation, war, riot, embargoes, acts of civil or military authorities, fire, floods, accidents, service outages resulting from equipment and/or software failure and/or telecommunications failures, power failures, network failures, failures of third party service providers (including providers of internet services and telecommunications). The performance of this agreement shall then be suspended for as long as any such event shall prevent the affected party from performing its obligations under this agreement.

      Intellectual property rights

      The Cloud Service and all associated copyrights, know-how, trade secrets, trademarks and other intellectual property rights belong to Remarkable and Remarkable’ s suppliers. The Subscription Agreement does not imply any right for the Customer beyond the limited rights of use expressly granted in clause [2] above.

      Use of third parties

      Remarkable may use sub-contractors to deliver the Cloud Service, including all support and maintenance services. To the extent a sub-contractor processes personal data for which the Customer is data controller, the Data Processing Agreement (Appendix 1) sets out requirements in this regard.

      Amendments

      Remarkable reserves the right to amend and change the terms of this Subscription Agreement by giving notice, unless the change is due to a legal obligation which implies a notice period.

      Notice shall be given by e-mail to the e-mail address in your profile, and shall be deemed given to the Customer on the day the e-mail is sent.

      Notices

      All notices pursuant to the Subscription Agreement shall be submitted via Remarkable.com. All notices to the Customer shall be sent to the e-mail address provided by the Customer in the order form (or subsequently updated e-mail address).

      Complaints and dispute resolution

      If the Customer has questions relating to the Cloud Service or wishes to make a complaint, Remarkable may be contacted by via an online form at remarkable.com.

      If a Customer wants an additional copy of the Subscription Agreement that the customer has accepted, Remarkable will submit this to the Customer upon request.

      This Subscription Agreement shall be governed by and construed in accordance with the laws of Norway. Any disputes shall be referred to and finally resolved by the courts of Norway. The legal venue shall be Oslo City Court.

      **********

      Remarkable AS
      Organization number 917 352 836
      Registered in the Register of Business Enterprises in Norway
      Address: Biermanns gate 6, 0473 Oslo, Norway
      E-mail: sales@remarkable.com
      Phone no.: 0047 23 65 24 40


      These terms are available in Norwegian.

    • Remarkable AS, organization number 917 352 836, (“Remarkable”) has developed and sells paper tablets for reading, writing and sketching. The tablet is connected to a software and a cloud service which allows users to automatically and securely back up their work as well as synchronize their work between different devices (such as computers, mobile phones etc.). In order to use the tablet the customer must enter into this subscription agreement which gives the customer access to the cloud service (the “Subscription Agreement”).

      Remarkable’ s cloud based platform “Cloud Service” enables the Customer to upload documents and data created on the tablet and synchronize their work between different devices (or equivalent service developed by Remarkable in the future which offers the Customer corresponding features and functions).

      References in the Subscription Agreement to “Customer” shall mean the entity or person stated as “user” in the online login portal available at Remarkable’s website.

      The Customer acknowledges to have read and understood the Subscription Agreement. The Subscription Agreement constitutes a binding agreement when the Customer has accepted the Subscription Agreement through the ordering process of the Cloud Service, subject to confirmation by Remarkable as mentioned in clause 1 below.

      Description of the service

      The Cloud Service and its features are described in further detail on Remarkable’s website, www.remarkable.com.

      The Customer may order the Cloud Service using the ordering process on Remarkable’s website. All orders are subject to acceptance by Remarkable at its discretion.

      Subscription options

      A standard subscription is provided free of charge upon the purchase of the paper tablet.

      Remarkable may in the future offer an upgraded cloud service with additional features. Premium subscription is subject to a rolling subscription fee in addition to the price paid for the tablet.

      Subscription license and subscription period

      The Customer is granted a limited, revocable, non-exclusive and non-transferable right to use the Cloud Service in accordance with the Subscription Agreement during the subscription period.

      The Subscription Period starts running from the moment the Customer creates a customer profile on Remarkable’s website.

      Unless otherwise specified in the ordering process, the subscription runs until terminated by either party, in accordance with section 4 below.

      Termination of the subscription and duties upon termination

      It should be noted that the provisions of this clause 4 apply unless mandatory consumer protection legislation prescribes a better solution for the Customer.

      The Customer may terminate the Subscription Agreement at any time and without justification through the customer profile on Remarkable’s website.

      Remarkable may not terminate the Subscription Agreement during the two year complaint period pursuant to the terms and conditions for purchase of the tablet, unless; 1) Remarkable offers another solution with similar capabilities, or 2) the Customer is in material breach of the Subscription Agreement pursuant to clause 9 below.

      On the expiry of the complaint period, the Subscription Agreement may be terminated by Remarkable with three month’s prior notice (current + three months), without stating any reason.

      Upon termination of the Subscription Agreement, the Customer will lose access to the Cloud Service. The Customer must ensure to download all data that the Customer wishes to retain from the Cloud Service before the subscription period expires.

      Remarkable provides a standard file format for such data export through the Cloud Service. Remarkable will upon the Customer’s consent keep the data stored in the Cloud Service after the termination of the Subscription Agreement.

      Technical requirements

      Information about the platform, hardware and software requirements for the Cloud Service is available here (“Technical Requirements”).

      The Technical Requirements may be updated by Remarkable without prior notice. Remarkable shall, however, notify the Customer at least 60 days in advance if Remarkable will stop supporting previously supported Technical Requirements.

      Amendments to Technical Requirements shall not affect the Customer’s use of the Cloud Service, but if the Customer fails to meet the Technical Requirements, subsequent updates and extensions to the service may become unavailable to the Customer.

      The Customer shall be responsible for obtaining and maintaining all hardware, software, third party services and other equipment needed for the access and use of the Cloud Service, and is responsible for all charges and expenses related thereto, including internet access. Remarkable reserves the right to cancel access to the Cloud Service in the event Customer’s failure to maintain and update own hardware or software should represent a security risk for Remarkable.

      Service levels and planned downtime

      It should be noted that the provisions of this clause 6 applies unless mandatory consumer protection legislation prescribes a better solution for the Customer.

      The Cloud Service is provided “as is” and as a standardized service to anyone who has a valid subscription. The Cloud Service shall, however, fulfill the quality and accessibility requirements generally associated with this type of service. A subscription gives the Customer a right to use the Cloud Service as is at all times, and the Customer’s use is not conditional or tied to a specific version or functionality. Remarkable shall not be responsible for ensuring that the service fits the purpose for which the Customer uses the Cloud Service. Remarkable reserves the right to make improvements, add, modify or remove functionality. Remarkable may, however, not remove functionality which in Remarkable’s view is to be regarded as key features of the Cloud Service.

      The Customer acknowledges that the Cloud Service will not always be completely free of errors and that the improvement of the Cloud Service is a continuous process. The Customer is further aware that successful use of the Cloud Service is dependent on equipment and factors that the Customer itself is responsible for (such as adequate internet connection) or which is outside of Remarkable’ s control. Remarkable is not liable for any discontinuance or disruption of the operation of the Cloud Service caused by a default in any third party service or by the Customer’s own circumstances which is necessary to access the service, including errors in internet connections, browsers, operating systems or other third party software. Third party software and operating system updates etc. may influence the usability of the Cloud Service, and Remarkable has no responsibility in this regard. Remarkable will however always use its best efforts to accommodate and develop the Cloud Service on the basis of updates etc. relating to hardware and software supported by Remarkable in accordance with the Technical Requirements specified above.

      The Customer is responsible for backing up the content in the Cloud Service, and Remarkable encourages the Customer to do so in order to avoid loss of data. Remarkable shall under no circumstance be liable to the Customer for loss of data.

      Personal data

      Remarkable will process the personal data which the Customer provides or uploads to the Cloud Service only to the extent necessary to fulfill its obligations pursuant to this Subscription Agreement.

      For further information on Remarkable’ s processing of personal data, including information about your rights as registered, please refer to Remarkable’ s Privacy Protection Statement, which is available at www.remarkable.com/legal.

      Customer’s use of the Cloud Service and Indemnity

      The Customer shall not use the Cloud Service in any way which violates any laws, infringes anyone’s rights or damages or interferes with the Cloud Service or any features on the Cloud Service.

      The Customer shall ensure that the Customer’s log-in details, passwords, and equivalent obtained by the Customer in conjunction with registration are stored and used in a secure manner and cannot be accessed or used by third parties. The Customer agrees to notify Remarkable immediately of any unauthorized use of the above information or any other breach of security.

      Remarkable has no obligation to monitor the Customer’s use of the Cloud Service in order to ensure compliance with the terms of this Subscription Agreement or applicable consumer purchasing legislation. However, Remarkable reserves the right at all times to edit, refuse to post or to remove and delete any information or data, in whole or in part, if Remarkable reasonably suspects that there might be a breach of the Subscription Agreement or applicable consumer purchasing legislation.

      The Customer owns and is responsible for all data, information and material of any kind uploaded to the Cloud Service by the Customer, including personal data. Where applicable, the Customer is responsible for obtaining the appropriate authorizations for processing personal data. The Customer is also required to obtain the consent of the people involved where applicable. The Customer is fully responsible for ensuring that the data or information he or she uploads to the Cloud Service can be legally uploaded, that the data is legal and that the data does not violate third party rights, such as privacy rights, publishing rights, copyright, contractual rights, intellectual property rights or other rights.

      The Customer undertakes to indemnify Remarkable for any third party claims arising as a result of the Customer’s use of the Cloud Service in breach of the Subscription Agreement.

      Termination for default

      It should be noted that the provisions of this clause 9 applies unless mandatory consumer protection legislation prescribes a better solution for the Customer. Mandatory consumer protection law complements the provisions of this Subscription Agreement.

      Remarkable may terminate this Subscription Agreement with immediate effect if the Customer is in material breach of any provisions of the Subscription Agreement. Material breach includes but is not limited to (i) use the Cloud Service as part of any crime or illegal behavior (including without limitation all kinds of fraud), (ii) use of the Cloud Service in a manner that may result in losses or the risk of loss for Remarkable or any third party, (iii) attempts by the Customer to amend the Cloud Service or to use any other software or hardware other than Remarkable’ s Software or hardware linked to the Cloud Service or (iv) payment default lasting more than 20 days, provided Remarkable has provided the Customer with at least one payment reminder (which may be sent my e-mail).

      The Customer shall be entitled to terminate the Subscription Agreement with immediate effect if Remarkable is in material breach of the Subscription Agreement.

      Limitation of liability

      It should be noted that the provisions of this clause 10 applies unless mandatory consumer protection legislation prescribes a better solution for the Customer.

      Remarkable shall only be liable for direct loss caused by Remarkable’s breach of the Subscription Agreement and shall not be liable for indirect loss unless caused intentionally or by gross negligence. For the purposes of this agreement, indirect loss means loss of profits, loss of reputation, loss of data, and other losses which, in accordance with applicable consumer purchasing legislation, are regarded as indirect losses.

      However, if the Cloud Service is used for non-consumer purposes, the total liability for Remarkable, regardless of cause, is capped at the price of the Product.

      Force Majeure

      Remarkable shall not be responsible nor liable to the Customer for any failure or delay in performance due to circumstances beyond its reasonable control, including, without limitation, war, riot, embargoes, acts of civil or military authorities, fire, floods, accidents, service outages resulting from equipment and/or software failure and/or telecommunications failures, power failures, network failures, failures of third party service providers (including providers of internet services and telecommunications). The performance of this agreement shall then be suspended for as long as any such event shall prevent the affected party from performing its obligations under this agreement.

      Intellectual property rights

      The Cloud Service and all associated copyrights, know-how, trade secrets, trademarks and other intellectual property rights belong to Remarkable and Remarkable’ s suppliers. The Subscription Agreement does not imply any right for the Customer beyond the limited rights of use expressly granted in clause 3 above.

      Use of third parties

      Remarkable may use sub-contractors to deliver the Cloud Service, including all support and maintenance services. To the extent a sub-contractor processes personal data for which the Customer is data controller, the Data Processing Agreement (Appendix 1) sets out requirements in this regard.

      Amendments

      Remarkable reserves the right to amend and change the terms of this Subscription Agreement by giving notice, unless the change is due to a legal obligation which implies a notice period.

      Notice shall be given by e-mail to the e-mail address provided by the Customer in the order form (or subsequently updated e-mail address) and shall be deemed received by the Customer if the Customer can retrieve the content under normal circumstances.

      Notices

      All notices pursuant to the Subscription Agreement shall be submitted via Remarkable.com. All notices to the Customer shall be sent to the e-mail address provided by the Customer in the order form (or subsequently updated e-mail address).

      No right to cancel

      The Cloud Service is classed as digital content pursuant to applicable consumer purchasing legislation, and is therefore not subject to cancellation rights. Delivery of the Cloud Service is done without undue delay after the Customer has ordered the service. In the ordering process, the Customer is asked to consent to commencement of delivery, while acknowledging that the right of cancellation has thus been lost.

      Complaints and dispute resolution

      If the Customer has questions relating to the Cloud Service or wishes to make a complaint, Remarkable may be contacted by via an online form at remarkable.com.

      You may also file your complaint through the European Union Online Dispute Resolution.

      If a Customer wants an additional copy of the Subscription Agreement that the customer has accepted, Remarkable will submit this to the Customer upon request.

      This Subscription Agreement shall be governed by and construed in accordance with the laws of Norway. Any disputes shall be referred to and finally resolved by the courts of Norway. The legal venue shall be Oslo City Court. These terms will not limit any consumer protection rights that you may be entitled to under the mandatory laws of your country of residence.

      **********

      Remarkable AS
      Organization number 917 352 836
      Registered in the Register of Business Enterprises in Norway
      Address: Biermanns gate 6, 0473 Oslo, Norway
      E-mail: sales@remarkable.com
      Phone no.: 0047 23 65 24 40

    • reMarkable AS, a company incorporated in Norway, organization number 917 352 836 MVA, (“reMarkable”) has developed and sells paper tablets for reading, writing and sketching. The tablet is connected to a software and a Cloud Service which allows users to automatically and securely back up their work as well as synchronize their work between different devices (such as computers, mobile phones etc.). In order to use the tablet the customer must enter into this subscription agreement which gives the customer access to the Cloud Service (the “Subscription Agreement”).

      reMarkable’s cloud based platform “Cloud Service” enables the Customer to upload documents and data created on the tablet and synchronize their work between different devices (or equivalent service developed by reMarkable in the future which offers the Customer corresponding features and functions).

      References in the Subscription Agreement to “Customer” shall mean the entity or person stated as “user” in the online login portal available at reMarkable’s website www.remarkable.com.

      The Customer acknowledges to have read and understood the Subscription Agreement. The Subscription Agreement constitutes a binding agreement when the Customer has accepted the Subscription Agreement through the ordering process of the Cloud Service, subject to confirmation by reMarkable as mentioned in clause 1 below.

       

      1. DESCRIPTION OF THE SERVICE

      The Cloud Service and its features are described in further detail on reMarkable’s website.

      The Customer may order the Cloud Service using the ordering process on reMarkable’s website. All orders are subject to acceptance by reMarkable at its discretion.

      Customer must be at least 18 years old (or the age of legal majority where you reside) to purchase a subscription and access and use the Cloud Services.

       

      2. SUBSCRIPTION OPTIONS

      A standard subscription is provided free of charge upon the purchase of the paper tablet.

      reMarkable may in the future offer an upgraded Cloud Service with additional features. Premium subscription is subject to a rolling subscription fee in addition to the price paid for the tablet. reMarkable reserves the right to change the subscription fees or applicable charges and to institute new charges and fees, upon thirty (30) days prior notice to the Customer (which may be sent by email). The Customer’s continued use of the Cloud Service after the end of the notice period of the changed subscription fee or charges or new charges or fees constitutes Customer’s consent to the new fees or the changed subscription fee or charges or new charges or fees.

      WHEN CUSTOMER REGISTERS FOR A PAID PREMIUM SUBSCRIPTION, CUSTOMER EXPRESSLY ACKNOWLEDGES AND AGREES THAT (A) REMARKABLE (OR OUR THIRD PARTY PAYMENT PROCESSOR) IS AUTHORIZED TO CHARGE CUSTOMER AT THE BEGINNING OF EVERY MONTH OR OTHER PERIODIC BASIS (AS SELECTED BY CUSTOMER VIA REMARKABLE`S WEBSITE) FOR CUSTOMER’S SUBSCRIPTION (IN ADDITION TO ANY APPLICABLE TAXES AND OTHER CHARGES) FOR AS LONG AS CUSTOMER’S SUBSCRIPTION CONTINUES, AND (B) CUSTOMER’S SUBSCRIPTION IS CONTINUOUS UNTIL CUSTOMER CANCELS IT OR REMARKABLE SUSPENDS OR STOPS PROVIDING ACCESS TO THE CLOUD SERVICES IN ACCORDANCE WITH THE SUBSCRIPTION AGREEMENT.

       

      3. SUBSCRIPTION LICENSE AND SUBSCRIPTION PERIOD

      The Customer is granted a limited, revocable, non-exclusive and non-transferable right to use the Cloud Service in accordance with the Subscription Agreement during the subscription period.

      The subscription period starts running from the moment the Customer creates a customer profile on reMarkable’s website.

      Unless otherwise specified in the ordering process, the subscription runs until terminated by either party in accordance with clause 4 below.

       

      4. TERMINATION OF THE SUBSCRIPTION AND DUTIES UPON TERMINATION

      The Customer may terminate the Subscription Agreement at any time and without justification through the customer profile on reMarkable’s website.

      For paid premium subscriptions, Customer may cancel its subscription at any time upon thirty (30) days’ prior notice by logging into Customer’s profile and following the instruction to cancel. Customer will be responsible for all charges (including applicable taxes and other charges) incurred with respect to fees processed prior to the cancellations of Customer’s paid rolling subscription. Customer will not receive a refund for any partial month or any renewal that occurs during the thirty (30) days’ notice period.

      From time to time, to the extent legally permitted, reMarkable may offer free or reduced rate promotional trials of certain paid premium subscriptions for specified periods of time without payment or for a reduced promotional price. If reMarkable offers Customer a free or promotional trial, the specific terms of the free or promotional trial will be provided in the marketing materials describing the particular trial, during the online registration process when the code for the trial is entered on the reMarkable operated websites.

      ONCE THE FREE OR PROMOTIONAL TRIAL ENDS, CUSTOMER AUTHORIZES REMARKABLE (OR OUR THIRD PARTY PAYMENT PROCESSOR) TO BEGIN CHARGING CUSTOMER’S DESIGNATED PAYMENT METHOD ON A RECURRING BASIS FOR CUSTOMER’S SUBSCRIPTION (PLUS ANY APPLICABLE TAXES AND OTHER CHARGES) FOR AS LONG AS THE SUBSCRIPTION CONTINUES, UNLESS CUSTOMER CANCELS THE SUBSCRIPTION PRIOR TO THE END OF THE FREE OR PROMOTIONAL TRIAL OR OTHERWISE CANCELS THE SUBSCRIPTION IN ACCORDANCE WITH THIS CLAUSE.

      The Subscription Agreement may be terminated by reMarkable with three month’s prior notice (current + three months) without stating any reason, and with immediate effect in the event of material breach of any of Customer's obligation under this Subscription Agreement, cf. clause 11 below.

      Upon termination of the Subscription Agreement, whether by reMarkable or the Customer, the Customer will lose access to the Cloud Service. The Customer must ensure to download all data that the Customer wishes to retain from the Cloud Service before the subscription period expires or the Subscription Agreement is terminated.

      reMarkable provides a standard file format for such data export through the Cloud Service. reMarkable will upon the Customer’s consent keep the data stored in the Cloud Service after the termination of the Subscription Agreement.

       

      5. PAYMENT AND BILLING FOR PREMIUM SUBSCRIPTIONS

      By providing a payment method that reMarkable accepts, Customer represents and warrants that Customer is authorized to use the designated payment method and that Customer permits reMarkable (or our third party payment processor) to charge Customer’s payment method for the total amount of Customer’s Subscription or other purchase (including any applicable taxes and other charges). If the payment method cannot be verified, is invalid or is otherwise not acceptable, Customer’s order or subscription may be suspended or cancelled. Customer must resolve any problem reMarkable encounters in order to proceed with Customer’s order. In the event Customer wants to change or update payment information associated with Customer’s account, Customer can do so by logging into Customer’s account profile and editing the payment information. Customer acknowledges that the amount billed may vary due to promotional offers, changes to the subscription or changes in applicable taxes or other charges, and Customer authorizes reMarkable (or our third party payment processor) to charge Customer’s payment method for the corresponding amount.

      Unless otherwise stated by reMarkable, all prices are shown in U.S. dollars and applicable taxes and other charges, if any, are additional. Premium subscriptions and the Cloud Services are subject to availability and reMarkable reserves the right to impose any limits or reject part or all of an order, or discontinue offering certain subscriptions or services without prior notice, even if Customer has already placed an order.

      Customer is responsible for any sales duty or other governmental taxes or fees due with respect to Customer’s purchase of a subscription or other products. reMarkable will collect applicable sales tax if it determines that reMarkable has a duty to collect sales tax. reMarkable will present any taxes that it is required to collect at checkout, but note that actual taxes charged may be adjusted from the amount shown at checkout. Several factors may cause this, such as variances between processor programs and changes in tax rates.

       

      6. TECHNICAL REQUIREMENTS

      Information about the platform, hardware and software requirements for the Cloud Service is available on reMarkable’s website.

      The Technical Requirements may be updated by reMarkable without prior notice. reMarkable shall, however, notify the Customer at least 60 days in advance if reMarkable will stop supporting previously supported Technical Requirements.

      Amendments to Technical Requirements shall not affect the Customer’s use of the Cloud Service, but if the Customer fails to meet the Technical Requirements, subsequent updates and extensions to the service may become unavailable to the Customer.

      The Customer shall be responsible for obtaining and maintaining all hardware, software, third party services and other equipment needed for the access and use of the Cloud Service, and is responsible for all charges and expenses related thereto, including internet access. reMarkable reserves the right to cancel access to the Cloud Service in the event Customer’s failure to maintain and update own hardware or software should represent a security risk for reMarkable.

       

      7. SERVICE LEVELS AND PLANNED DOWNTIME

      The Cloud Service is provided “as is” and as a standardized service to anyone who has a valid subscription. A subscription gives the Customer a right to use the Cloud Service as is at all times, and the Customer’s use is not conditional or tied to a specific version or functionality. reMarkable shall not be responsible for ensuring that the service fits the purpose for which the Customer uses the Cloud Service. reMarkable reserves the right to make improvements, add, modify or remove functionality. reMarkable may, however, not remove functionality which in reMarkable’s view is to be regarded as key features of the Cloud Service.

      The Customer acknowledges that the Cloud Service will not always be completely free of errors and that the improvement of the Cloud Service is a continuous process. reMarkable may, from time to time, with or without prior notice, temporarily suspend the operation of any Cloud Services and/or the reMarkable website (in whole or in part) for repair or maintenance work or in order to update or upgrade any contents, features or functionality.

      The Customer is aware that successful use of the Cloud Service is dependent on equipment and factors that the Customer itself is responsible for (such as adequate internet connection) or which is outside of reMarkable’s control. reMarkable is not liable for any discontinuance or disruption of the operation of the Cloud Service caused by a default in any third party service or by the Customer’s own circumstances which is necessary to access the service, including errors in internet connections, browsers, operating systems or other third party software. Third party software and operating system updates etc. may influence the usability of the Cloud Service, and reMarkable has no responsibility in this regard. reMarkable will however always use its best efforts to accommodate and develop the Cloud Service on the basis of updates etc. relating to hardware and software supported by reMarkable in accordance with the Technical Requirements specified above.

      The Customer is responsible for backing up the content in the Cloud Service, and reMarkable encourages the Customer to do so in order to avoid loss of data. reMarkable shall under no circumstance be liable to the Customer for loss of data. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, REMARKABLE AND ITS SUPPLIERS DISCLAIM ALL WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR QUIET ENJOYMENT, AND ANY WARRANTIES ARISING OUT OF ANY COURSE OF DEALING OR USAGE OF TRADE.

       

      8. INDEMNIFICATION

      The Customer agrees to defend, indemnify and hold harmless reMarkable and our affiliates, independent contractors and service providers, and each of our respective directors, officers, employees and agents (collectively, “reMarkable Parties”) from and against all third-party claims, damages, costs, liabilities and expenses (including, but not limited to, reasonable attorneys’ fees) caused by, arising out of or related to (a) the Customer's purchase or use of, or inability to use, the Cloud Services; (b) the Customer's violation of this Subscription Agreement or any other applicable terms, policies, warnings or instructions provided by reMarkable or a third party in relation to the Cloud Service, (c) any personal data or other data or content related to Customer or other users which Customer provides, uploads or inputs into the Cloud Service, or (d) the Customer's violation of any applicable law or any rights of any third party related to the Customer's use of the Cloud Service.

       

      9. PERSONAL DATA

      reMarkable will process the personal data in accordance with reMarkable’s Privacy Protection Statement.

      For further information on reMarkable’s processing of personal data, including information about the Customer's rights as registered, please refer to reMarkable’s Privacy Protection Statement, which is available at www.remarkable.com/legal/privacy-policy.

       

      10. CUSTOMER’S USE OF THE CLOUD SERVICE AND INDEMNITY

      The Customer shall not use the Cloud Service in any way which violates any laws or regulations, infringes anyone’s rights or damages or interferes with the Cloud Service or any features on the Cloud Service.

      The Customer shall ensure that the Customer’s log-in details, passwords, and equivalent obtained by the Customer in conjunction with registration are stored and used in a secure manner and cannot be accessed or used by third parties. The Customer agrees to notify reMarkable immediately of any unauthorized use of the above information or any other breach of security. The Customer is the only authorised user of the registered account at the Cloud Service.

      reMarkable has no obligation to monitor the Customer’s use of the Cloud Service in order to ensure compliance with the terms of this Subscription Agreement or applicable law or regulations. However, reMarkable reserves the right at all times to edit, refuse to post or to remove and delete any information or data, in whole or in part, if reMarkable reasonably suspects that there might be a breach of the Subscription Agreement or any applicable law or regulations.

      The Customer owns and is responsible for all data, information and material of any kind uploaded to the Cloud Service by the Customer, including personal data. Where applicable, the Customer is responsible for obtaining the appropriate authorizations for processing personal data. The Customer is also required to obtain the consent of the people involved where applicable. The Customer is fully responsible for ensuring that the data or information he or she uploads to the Cloud Service can be legally uploaded, that the data is legal and that the data does not violate third party rights, such as privacy rights, publishing rights, copyright, contractual rights, intellectual property rights or other rights.

      The Customer undertakes to indemnify reMarkable for any third party claims arising as a result of the Customer’s use of the Cloud Service in breach of the Subscription Agreement.

       

      11. TERMINATION FOR MATERIAL BREACH

      reMarkable may terminate this Subscription Agreement with immediate effect if the Customer is in material breach of any provisions of the Subscription Agreement. Material breach includes but is not limited to (i) use of the Cloud Service as part of any crime or illegal behaviour (including without limitation all kinds of fraud), (ii) use of the Cloud Service in a manner that may result in losses or the risk of loss for reMarkable or any third party, (iii) attempts by the Customer to amend the Cloud Service or to use any other software or hardware other than reMarkable’s software or hardware linked to the Cloud Service or (iv) payment default lasting more than 20 days, provided reMarkable has provided the Customer with at least one payment reminder (which may be sent by e-mail).

      The Customer shall be entitled to terminate the Subscription Agreement with immediate effect if reMarkable is in material breach of the Subscription Agreement.

       

      12. LIMITATION OF LIABILITY

      reMarkable shall only be liable for direct loss caused by reMarkable’s breach of the Subscription Agreement and shall not be liable for indirect loss, consequential, special, punitive or incidental damages arising from or related to the Customer's use or inability to use the Cloud Services. For the purposes of this agreement, indirect loss means loss of profits, loss of reputation, loss of data, and other losses which, in accordance with applicable law, are regarded as indirect losses.

      IN NO EVENT WILL THE AGGREGATE LIABILITY OF ANY OF REMARKABLE OR ITS AFFILIATES, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE, WHETHER ACTIVE, PASSIVE OR IMPUTED), PRODUCT LIABILITY, STRICT LIABILITY OR OTHER THEORY, ARISING OUT OF OR RELATING TO THIS SUBSCRIPTION AGREEMENT EXCEED THE GREATER OF (1) THE COMPENSATION PAID BY CUSTOMER, IF ANY, TO REMARKABLE FOR SUCH CLOUD SERVICE FOR THE 30 DAYS PRIOR TO THE DATE OF THE EVENT GIVING RISE TO LIABILITY OR (2) HK$500. THE FOREGOING DISCLAIMER OF CERTAIN DAMAGES AND LIMITATION OF LIABILITY WILL APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.

       

      13. FORCE MAJEURE

      reMarkable shall not be responsible nor liable to the Customer for any failure or delay in performance due to circumstances beyond its reasonable control, including, without limitation, war, riot, embargoes, acts of civil or military authorities, fire, floods, accidents, service outages resulting from equipment and/or software failure and/or telecommunications failures, power failures, network failures, failures of third party service providers (including providers of internet services and telecommunications). The performance of this Subscription Agreement shall then be suspended for as long as any such event shall prevent the affected party from performing its obligations under this Subscription Agreement.

       

      14. INTELLECTUAL PROPERTY RIGHTS

      The Cloud Service and all associated copyrights, know-how, trade secrets, trademarks and other intellectual property rights belong to reMarkable and reMarkable’s suppliers. The Subscription Agreement does not imply any right for the Customer beyond the limited rights of use expressly granted in clause 3 above.

       

      15. USE OF THIRD PARTIES

      reMarkable may use sub-contractors to deliver the Cloud Service, including all support and maintenance services.

       

      16. AMENDMENTS

      reMarkable reserves the right to amend and change the terms of this Subscription Agreement by using reasonable efforts to notify Customer of changes, unless the change is due to a legal obligation which requires a notice period. Customer’s continued use of the Cloud Services will confirm Customer’s acceptance of such changes. reMarkable encourages Customer to frequently review this Subscription Agreement and any other applicable policies and guidelines to ensure Customer understands the terms and conditions that apply to Customer’s use of the Cloud Service. If Customer does not agree to the amended terms, policies or guidelines, Customer must stop using the Cloud Service.

      Notice shall be given by e-mail to the e-mail address registered in the Customer's profile, and shall be deemed given to the Customer on the day the e-mail is sent.

       

      17. NOTICES

      All notices pursuant to the Subscription Agreement shall be submitted via an online form at remarkable.com. All notices to the Customer shall be sent to the e-mail address provided by the Customer in the order form (or subsequently updated e-mail address), and shall be deemed given to the Customer on the day the e-mail is sent.

       

      18. MISCELLANEOUS

      The Customer may not transfer or assign any or all of its rights or obligations under this Subscription Agreement.

      reMarkable may transfer or assign any or all of its rights and obligations under this Subscription Agreement to an affiliate.

      If reMarkable fails to enforce any of its rights under the Subscription Agreement, this does not result in a waiver of any such rights.

      If any provision of this Subscription Agreement is found to be unenforceable, all other provisions shall remain unaffected.

      This Subscription Agreement and any document expressly referred to in it represent the entire agreement between the Customer and reMarkable in relation to the subject matter.

       

      19. COMPLAINTS

      If the Customer has questions relating to the Cloud Service or wishes to make a complaint, reMarkable may be contacted via an online form at remarkable.com.

       

      20. APPLICABLE LAW AND DISPUTE RESOLUTION

      This Subscription Agreement shall be governed by and construed in accordance with the laws of HONG KONG SPECIAL ADMINISTRATIVE REGION OF THE PEOPLE’S REPUBLIC OF CHINA (“HONG KONG”).

      Any disputes shall be referred to and finally resolved by the courts of HONG KONG. The legal venue shall be HONG KONG.

       

      Contact

      The seller and supplier of the Product is Remarkable AS, organization number 917 352 836.
      Remarkable is registered in the Register of Business Enterprises in Norway.
      Remarkable’s contact information is:
      Address: Biermanns gate 6, 0473 Oslo, Norway
      E-mail: sales@remarkable.com
      Phone no.: 0047 23 65 24 40

    • Remarkable AS, organization number 917 352 836, (“Remarkable”) has developed and sells paper tablets for reading, writing and sketching. The tablet is connected to a software and a cloud service which allows users to automatically and securely back up their work as well as synchronize their work between different devices (such as computers, mobile phones etc.). In order to use the tablet the customer must enter into this subscription agreement which gives the customer access to the cloud service (the “Subscription Agreement”).

      Remarkable’ s cloud based platform “Cloud Service” enables the Customer to upload documents and data created on the tablet and synchronize their work between different devices (or equivalent service developed by Remarkable in the future which offers the Customer corresponding features and functions).

      References in the Subscription Agreement to “Customer” shall mean the entity or person stated as “user” in the online login portal available at Remarkable’s website.

      The Customer acknowledges to have read and understood the Subscription Agreement. The Subscription Agreement constitutes a binding agreement when the Customer has accepted the Subscription Agreement through the ordering process of the Cloud Service, subject to confirmation by Remarkable as mentioned in clause 1 below.

      Description of the service

      The Cloud Service and its features are described in further detail on Remarkable’s website.

      The Customer may order the Cloud Service using the ordering process on Remarkable’s website. All orders are subject to acceptance by Remarkable at its discretion.

      Customer must be at least 18 years old (or the age of legal majority where you reside) to purchase a subscription and access and use the Cloud Services.

      Subscription options

      A standard subscription is provided free of charge upon the purchase of the paper tablet.

      Remarkable may in the future offer an upgraded cloud service with additional features. Premium subscription is subject to a rolling subscription fee in addition to the price paid for the tablet. Remarkable reserves the right to change the subscription fees or applicable charges and to institute new charges and fees, upon thirty (30) days prior notice to the Customer (which may be sent by email). The Customer’s continued use of the Cloud Service after the end of the notice period of the changed subscription fee or charges or new charges or fees constitutes Customer’s consent to the new fees or the changed subscription fee or charges or new charges or fees.

      WHEN CUSTOMER REGISTERS FOR A PAID PREMIUM SUBSCRIPTION, CUSTOMER EXPRESSLY ACKNOWLEDGES AND AGREES THAT (A) REMARKABLE (OR OUR THIRD PARTY PAYMENT PROCESSOR) IS AUTHORIZED TO CHARGE CUSTOMER AT THE BEGINNING OF EVERY MONTH OR OTHER PERIODIC BASIS (AS SELECTED BY CUSTOMER VIA THE REMARKABLE WEBSITE) FOR CUSTOMER’S SUBSCRIPTION (IN ADDITION TO ANY APPLICABLE TAXES AND OTHER CHARGES) FOR AS LONG AS CUSTOMER’S SUBSCRIPTION CONTINUES, AND (B) CUSTOMER’S SUBSCRIPTION IS CONTINUOUS UNTIL CUSTOMER CANCELS IT OR REMARKABLE SUSPENDS OR STOPS PROVIDING ACCESS TO THE CLOUD SERVICES IN ACCORDANCE WITH THIS AGREEMENT.

      Subscription license and subscription period

      The Customer is granted a limited, revocable, non-exclusive and non-transferable right to use the Cloud Service in accordance with the Subscription Agreement during the subscription period.

      The Subscription Period starts running from the moment the Customer creates a customer profile on Remarkable’s website.

      Unless otherwise specified in the ordering process, the subscription runs until terminated by either party, in accordance with section 4 below.

      Termination of the subscription and duties upon termination

      The Customer may terminate the Subscription Agreement at any time and without justification through the customer profile on Remarkable’s website.

      For paid premium subscriptions, Customer may cancel its subscription at any time upon thirty (30) days’ prior notice by logging into Customer’s profile and following the instruction to cancel. Customer will be responsible for all charges (including applicable taxes and other charges) incurred with respect to fees processed prior to the cancellations of Customer’s paid rolling subscription. Customer will not receive a refund for any partial month or any renewal that occurs during the third day notice period.

      From time to time, to the extent legally permitted, Remarkable may offer free or reduced rate promotional trials of certain paid premium subscriptions for specified periods of time without payment or for a reduced promotional price. If Remarkable offers Customer a free or promotional trial, the specific terms of the free or promotional trial will be provided in the marketing materials describing the particular trial, during the online registration process when the code for the trial is entered on the Remarkable operated websites.

      ONCE THE FREE OR PROMOTIONAL TRIAL ENDS, CUSTOMER AUTHORIZES REMARKABLE (OR OUR THIRD PARTY PAYMENT PROCESSOR) TO BEGIN CHARGING CUSTOMER’S DESIGNATED PAYMENT METHOD ON A RECURRING BASIS FOR CUSTOMER’S SUBSCRIPTION (PLUS ANY APPLICABLE TAXES AND OTHER CHARGES) FOR AS LONG AS THE SUBSCRIPTION CONTINUES, UNLESS CUSTOMER CANCELS THE SUBSCRIPTION PRIOR TO THE END OF THE FREE OR PROMOTIONAL TRIAL OR OTHERWISE CANCELS THE SUBSCRIPTION IN ACCORDANCE WITH THIS SECTION.

      Remarkable may not terminate the Subscription Agreement during the 30-day refund period pursuant to the terms and conditions for purchase of the tablet, unless; 1) Remarkable offers another solution with similar capabilities, or 2) the Customer is in material breach of the Subscription Agreement pursuant to clause 10 below.

      On the expiry of the return period, the Subscription Agreement may be terminated by Remarkable with three month’s prior notice (current + three months), without stating any reason.

      Upon termination of the Subscription Agreement, whether by Remarkable or the Customer, the Customer will lose access to the Cloud Service. The Customer must ensure to download all data that the Customer wishes to retain from the Cloud Service before the subscription period expires.

      Remarkable provides a standard file format for such data export through the Cloud Service. Remarkable will upon the Customer’s consent keep the data stored in the Cloud Service after the termination of the Subscription Agreement.

      Payment and Billing for Premium Subscriptions

      By providing a payment method that Remarkable accepts, Customer represents and warrants that Customer is authorized to use the designated payment method and that Customer permits Remarkable (or our third party payment processor) to charge Customer’s payment method for the total amount of Customer’s Subscription or other purchase (including any applicable taxes and other charges). If the payment method cannot be verified, is invalid or is otherwise not acceptable, Customer’s order or subscription may be suspended or cancelled. Customer must resolve any problem Remarkable encounters in order to proceed with Customer’s order. In the event Customer wants to change or update payment information associated with Customer’s account, Customer can do so by logging into Customer’s account profile and editing the payment information. Customer acknowledges that the amount billed may vary due to promotional offers, changes to your Subscription or changes in applicable taxes or other charges, and Customer authorizes Remarkable (or our third party payment processor) to charge Customer’s payment method for the corresponding amount.

      All prices are shown in U.S. dollars and applicable taxes and other charges, if any, are additional. Premium subscriptions and the Cloud Services are subject to availability and Remarkable reserves the right to impose any limits or reject part or all of an order, or discontinue offering certain subscriptions or services without prior notice, even if Customer has already placed an order.

      Customer is responsible for any sales, duty or other governmental taxes or fees due with respect to Customer’s purchase of a subscription or other products. Remarkable will collect applicable sales tax if it determines that Remarkable has a duty to collect sales tax. Remarkable will present any taxes that it is required to collect at checkout, but note that actual taxes charged may be adjusted from the amount shown at checkout. Several factors may cause this, such as variances between processor programs and changes in tax rates.

      Technical requirements

      Information about the platform, hardware and software requirements for the Cloud Service is available here (“Technical Requirements”).

      The Technical Requirements may be updated by Remarkable without prior notice. Remarkable shall, however, notify the Customer at least 60 days in advance if Remarkable will stop supporting previously supported Technical Requirements.

      Amendments to Technical Requirements shall not affect the Customer’s use of the Cloud Service, but if the Customer fails to meet the Technical Requirements, subsequent updates and extensions to the service may become unavailable to the Customer.

      The Customer shall be responsible for obtaining and maintaining all hardware, software, third party services and other equipment needed for the access and use of the Cloud Service, and is responsible for all charges and expenses related thereto, including internet access. Remarkable reserves the right to cancel access to the Cloud Service in the event Customer’s failure to maintain and update own hardware or software should represent a security risk for Remarkable.

      Service levels and planned downtime

      It should be noted that the provisions of this clause 7 applies unless mandatory consumer protection legislation prescribes a better solution for the Customer.

      The Cloud Service is provided “as is” and as a standardized service to anyone who has a valid subscription. The Cloud Service shall, however, fulfill the quality and accessibility requirements generally associated with this type of service. A subscription gives the Customer a right to use the Cloud Service as is at all times, and the Customer’s use is not conditional or tied to a specific version or functionality. Remarkable shall not be responsible for ensuring that the service fits the purpose for which the Customer uses the Cloud Service. Remarkable reserves the right to make improvements, add, modify or remove functionality. Remarkable may, however, not remove functionality which in Remarkable’s view is to be regarded as key features of the Cloud Service.

      The Customer acknowledges that the Cloud Service will not always be completely free of errors and that the improvement of the Cloud Service is a continuous process. The Customer is further aware that successful use of the Cloud Service is dependent on equipment and factors that the Customer itself is responsible for (such as adequate internet connection) or which is outside of Remarkable’ s control. Remarkable is not liable for any discontinuance or disruption of the operation of the Cloud Service caused by a default in any third party service or by the Customer’s own circumstances which is necessary to access the service, including errors in internet connections, browsers, operating systems or other third party software. Third party software and operating system updates etc. may influence the usability of the Cloud Service, and Remarkable has no responsibility in this regard. Remarkable will however always use its best efforts to accommodate and develop the Cloud Service on the basis of updates etc. relating to hardware and software supported by Remarkable in accordance with the Technical Requirements specified above.

      The Customer is responsible for backing up the content in the Cloud Service, and Remarkable encourages the Customer to do so in order to avoid loss of data. Remarkable shall under no circumstance be liable to the Customer for loss of data. EXCEPT TO THE EXTENT PROHIBITED BY LAW, REMARKABLE AND ITS SUPPLIERS DISCLAIM ALL WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR QUIET ENJOYMENT, AND ANY WARRANTIES ARISING OUT OF ANY COURSE OF DEALING OR USAGE OF TRADE.

      Indemnification

      You agree to defend, indemnify and hold harmless Remarkable and our affiliates, independent contractors and service providers, and each of our respective directors, officers, employees and agents (collectively, “Remarkable Parties”) from and against all third-party claims, damages, costs, liabilities and expenses (including, but not limited to, reasonable attorneys’ fees) caused by, arising out of or related to (a) your purchase or use of, or inability to use, the Cloud Services; (b) your violation of this Subscription Agreement or any other applicable terms, policies, warnings or instructions provided by Remarkable or a third party in relation to the Cloud Service, (c) any personal data or other data or content related to Customer or other users which Customer provides, uploads or inputs into the Cloud Service, or (d) your violation of any applicable law or any rights of any third party related to your use of the Cloud Service.

      Personal data

      Remarkable will process the personal data in accordance with Remarkable’s Privacy Protection Statement.

      For further information on Remarkable’ s processing of personal data, including information about your rights as registered, please refer to Remarkable’ s Privacy Protection Statement, which is available at www.remarkable.com/legal.

      Customer’s use of the Cloud Service and Indemnity

      The Customer shall not use the Cloud Service in any way which violates any laws, infringes anyone’s rights or damages or interferes with the Cloud Service or any features on the Cloud Service.

      The Customer shall ensure that the Customer’s log-in details, passwords, and equivalent obtained by the Customer in conjunction with registration are stored and used in a secure manner and cannot be accessed or used by third parties. The Customer agrees to notify Remarkable immediately of any unauthorized use of the above information or any other breach of security.

      Remarkable has no obligation to monitor the Customer’s use of the Cloud Service in order to ensure compliance with the terms of this Subscription Agreement or applicable law. However, Remarkable reserves the right at all times to edit, refuse to post or to remove and delete any information or data, in whole or in part, if Remarkable reasonably suspects that there might be a breach of the Subscription Agreement or state or federal law in the United States of America.

      The Customer owns and is responsible for all data, information and material of any kind uploaded to the Cloud Service by the Customer, including personal data. Where applicable, the Customer is responsible for obtaining the appropriate authorizations for processing personal data. The Customer is also required to obtain the consent of the people involved where applicable. The Customer is fully responsible for ensuring that the data or information he or she uploads to the Cloud Service can be legally uploaded, that the data is legal and that the data does not violate third party rights, such as privacy rights, publishing rights, copyright, contractual rights, intellectual property rights or other rights.

      The Customer undertakes to indemnify Remarkable for any third party claims arising as a result of the Customer’s use of the Cloud Service in breach of the Subscription Agreement.

      Termination for default

      It should be noted that the provisions of this clause 11 applies unless mandatory consumer protection legislation prescribes a better solution for the Customer. Mandatory consumer protection law complements the provisions of this Subscription Agreement.

      Remarkable may terminate this Subscription Agreement with immediate effect if the Customer is in material breach of any provisions of the Subscription Agreement. Material breach includes but is not limited to (i) use the Cloud Service as part of any crime or illegal behavior (including without limitation all kinds of fraud), (ii) use of the Cloud Service in a manner that may result in losses or the risk of loss for Remarkable or any third party, (iii) attempts by the Customer to amend the Cloud Service or to use any other software or hardware other than Remarkable’ s Software or hardware linked to the Cloud Service or (iv) payment default lasting more than 20 days, provided Remarkable has provided the Customer with at least one payment reminder (which may be sent by e-mail).

      Without limiting the Customer’s rights under clause 4 the Customer shall be entitled to terminate the Subscription Agreement with immediate effect if Remarkable is in material breach of the Subscription Agreement.

      Limitation of liability

      It should be noted that the provisions of this clause 11 applies unless mandatory consumer protection legislation prescribes a better solution for the Customer.

      Remarkable shall only be liable for direct loss caused by Remarkable’s breach of the Subscription Agreement and shall not be liable for indirect loss, consequential, special, punitive or incidental damages arising from or related to your use of inability to use the Cloud Services unless caused intentionally or by gross negligence. For the purposes of this agreement, indirect loss means loss of profits, loss of reputation, loss of data, and other losses which, in accordance with New York law, are regarded as indirect losses.

      IN NO EVENT WILL THE AGGREGATE LIABILITY OF ANY OF REMARKABLE OR ITS AFFILIATES, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE, WHETHER ACTIVE, PASSIVE OR IMPUTED), PRODUCT LIABILITY, STRICT LIABILITY OR OTHER THEORY, ARISING OUT OF OR RELATING TO THIS SUBSCRIPTION AGREEMENT EXCEED THE GREATER OF (1) THE COMPENSATION PAID BY CUSTOMER, IF ANY, TO REMARKABLE FOR SUCH CLOUD SERVICE FOR THE 30 DAYS PRIOR TO THE DATE OF THE EVENT GIVING RISE TO LIABILITY OR (2) $100.

      Force Majeure

      Remarkable shall not be responsible nor liable to the Customer for any failure or delay in performance due to circumstances beyond its reasonable control, including, without limitation, war, riot, embargoes, acts of civil or military authorities, fire, floods, accidents, service outages resulting from equipment and/or software failure and/or telecommunications failures, power failures, network failures, failures of third party service providers (including providers of internet services and telecommunications). The performance of this Subscription Agreement shall then be suspended for as long as any such event shall prevent the affected party from performing its obligations under this Subscription Agreement.

      Intellectual property rights

      The Cloud Service and all associated copyrights, know-how, trade secrets, trademarks and other intellectual property rights belong to Remarkable and Remarkable’ s suppliers. The Subscription Agreement does not imply any right for the Customer beyond the limited rights of use expressly granted in clause 3 above.

      Use of third parties

      Remarkable may use sub-contractors to deliver the Cloud Service, including all support and maintenance services. To the extent a sub-contractor processes personal data for which the Customer is data controller, the Data Processing Agreement (Appendix 1) sets out requirements in this regard.

      Amendments

      Remarkable reserves the right to amend and change the terms of this Subscription Agreement by using reasonable efforts to notify Customer of changes, unless the change is due to a legal obligation which requires a notice period. Customer’s continued use of the Cloud Services will confirm Customer’s acceptance of such changes. Remarkable encourages Customer to frequently review this Subscription Agreement and any other applicable policies and guidelines to ensure Customer understands the terms and conditions that apply to Customer’s use of the Cloud Service. If Customer does not agree to the amended terms, policies or guidelines, Customer must stop using the Cloud Service.

      Notice shall be given by e-mail to the e-mail address in your profile, and shall be deemed given to the Customer on the day the e-mail is sent.

      Notices

      All notices pursuant to the Subscription Agreement shall be submitted via Remarkable.com. All notices to the Customer shall be sent to the e-mail address provided by the Customer in the order form (or subsequently updated e-mail address).

      Complaints and dispute resolution

      If the Customer has questions relating to the Cloud Service or wishes to make a complaint, Remarkable may be contacted by via an online form at remarkable.com.

      Please read the following clause carefully because it requires you to arbitrate certain disputes and claims with Remarkable and limits the manner in which you can seek relief from us.

      Except for (a) any disputes regarding ownership or enforceability of intellectual property rights of a party; (b) any claim for injunctive relief; or (c) disputes in which either party seeks to bring an individual action in small claims court located in the county of your billing address, if the dispute meets the requirements to be heard in small claims court, you and Remarkable waive your rights to a jury trial and to have any dispute arising out of or related to this Subscription Agreement resolved in court. Instead, all disputes arising out of or relating to this Subscription Agreement will be resolved through confidential binding arbitration held in New York City, New York before and in accordance with the Streamlined Arbitration Rules and Procedures (“Rules”) of the Judicial Arbitration and Mediation Services (“JAMS”), which are available on the JAMS website and hereby incorporated by reference. You either acknowledge and agree that you have read and understand the rules of JAMS or waive your opportunity to read the rules of JAMS and any claim that the rules of JAMS are unfair or should not apply for any reason.

      You and Remarkable agree that any dispute arising out of or related to this Subscription Agreement is personal to you and Remarkable and that any dispute will be resolved solely through individual arbitration and will not be brought as a class arbitration, class action or any other type of representative proceeding.

      You and Remarkable agree that this Subscription Agreement affect interstate commerce and that the enforceability of this clause will be substantively and procedurally governed by the Federal Arbitration Act, 9 U.S.C. § 1, et seq. (the “FAA”), to the maximum extent permitted by applicable law. As limited by the FAA, this Subscription Agreement and the JAMS Rules, the arbitrator will have exclusive authority to make all procedural and substantive decisions regarding any dispute and to grant any remedy that would otherwise be available in court; provided, however, that the arbitrator does not have the authority to conduct a class arbitration or a representative action, which is prohibited by this Subscription Agreement. The arbitrator may only conduct an individual arbitration and may not consolidate more than one individual’s claims, preside over any type of class or representative proceeding or preside over any proceeding involving more than one individual. You and Remarkable agree that for any arbitration you initiate, you will pay the filing fee and Remarkable will pay the remaining JAMS fees and costs. For any arbitration initiated by Remarkable, Remarkable will pay all JAMS fees and costs. You and Remarkable agree that the state or federal courts of the State of New York in the United States sitting in the Southern District of New York have exclusive jurisdiction over any appeals and the enforcement of an arbitration award.

      Any claim you may have arising out of or related to this Subscription Agreement must be filed within one year after such claim arose; otherwise, your claim is permanently barred, which means that you and Remarkable will not have the right to assert the claim.

      You have the right to opt out of binding arbitration within thirty (30) days of the date you first accepted the terms of this clause by sending an email to sales@remarkable.com. In order to be effective, the opt out notice must include your full name and clearly indicate your intent to opt out of binding arbitration. By opting out of binding arbitration, you are agreeing to resolve disputes in accordance with clause 19. If a Customer wants an additional copy of the Subscription Agreement that the customer has accepted, Remarkable will submit this to the Customer upon request.

      Applicable Law

      This Subscription Agreement shall be governed by and construed in accordance with the laws of New York, U.S.A. The 1980 UN Convention on Contracts for the International Sale of Goods or its successor will not apply to this Agreement. Subject to the dispute resolution clause 11, Customer agrees that any disputes shall be referred to and finally resolved by the state or federal courts located in the Southern District of New York, in the State of New York. The legal venue shall be the Southern District of New York, in the State of New York.

      **********

      Remarkable AS
      Organization number 917 352 836
      Registered in the Register of Business Enterprises in Norway
      Address: Biermanns gate 6, 0473 Oslo, Norway
      E-mail: sales@remarkable.com
      Phone no.: 0047 23 65 24 40

    •  

      Introduction

      These are the terms of supply for the Cloud Services subscribed to on www.Remarkable.com (Site) which make up the "Subscription Agreement" .The Site is operated by or on behalf of Remarkable AS (we, us and our). We are a limited company, registered in Norway. Our registered company number is 917 352 836 MVA, and our registered office is at Biermanns gate 6, 0473 Oslo, Norway. Our VAT registration number is 917 352 836 MVA.

      We have developed and sell computer tablets and accessories. The tablets are connected to software through an Internet-based cloud service that allows you to automatically and securely back up and synchronize your work between different devices (such as computers, mobile phones etc.) (the "Cloud Services"). You acknowledge that in order to get access to the Cloud Services you must purchase a tablet and enter into these terms which gives you access to the Cloud Services. By purchasing a tablet you agree to be bound by these terms for access to the Cloud Services. Purchase of a tablet is subject to a separate set of terms and conditions, a copy of which can be found here.

      You should print a copy of these terms for future reference. Use of the Site itself is subject to our Website Terms of Use. Use of your personal information submitted to or via our website and Cloud Services is governed by our Privacy Protection Statement.

      These terms were last updated on September 15th 2017.

      Our Cloud Services

      The Cloud Services are described in further detail on the Site.

      By entering into these terms you are subscribing to receive access to the Cloud Services. The subscription gives you access to the Cloud Services and your access to these Cloud Services shall continue until the Subscription Agreement is terminated (see Subscription termination).

      A standard subscription is provided free of charge and is ordered upon the purchase of the paper tablet ("Standard Subscription").

      We may in the future offer an upgraded cloud service with additional features ("Premium Subscription"). Premium Subscription is subject to a rolling subscription fee in addition to the price paid for the tablet.

      Premium Subscription: Purchasing

      A Premium Subscription may be purchased by clicking on the Cloud Services you wish to subscribe to and then following the prompts that will appear on-screen. You may check and correct any input errors in your purchase up until the point at which you submit your purchase to us by clicking the ["Pay Now"] ["Subscribe and Pay Now"] ["Subscribe with obligation to pay"] button on the checkout page.

      Please note that clicking on the button on the checkout page described above does not mean that your Premium Subscription has been accepted. Your action constitutes an offer to us to subscribe to the relevant Cloud Services. All Premium Subscriptions are subject to acceptance by us. We are not obliged to accept your offer and may, at our discretion, decline to accept any offer for any reason. You do, however, acknowledge that by clicking on the ["Pay Now"] ["Subscribe and Pay Now"] ["Subscribe with obligation to pay"] button, you enter into an obligation to pay for the Premium Subscription. Where we accept your offer, we will confirm such acceptance by sending you a confirmation of your Premium Subscription (Subscription Confirmation). The contract between you and us in relation to the Premium Subscription will only be formed when we send you the Subscription Confirmation.

      Premium Subscription: Charges and Payment

      The charges for the Premium Subscription are as quoted on the Site from time to time. Charges include VAT.

      Charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Subscription Confirmation.

      You should be aware that online payment transactions are subject to validation checks by your card issuer and we are not responsible if your card issuer declines to authorise payment for any reason. Please note, it is possible that your card issuer may charge you an online handling fee or processing fee. We are not responsible for this.

      If your Premium Subscription renews, charges for each renewal period will automatically be charged to your account, in advance, on the renewal date (or shortly before or after), unless you have already cancelled your subscription (see Subscription cancellation).

      If you have questions regarding charges to your account, you should contact us (see Contacting us).

      We will endeavour to take payment in respect of all charges to your account from the same credit or debit card that you have previously paid with (unless you have provided details of an alternative card in your name that we should use). You authorise us, on an ongoing basis, to debit that card (or, if relevant, the alternative card) automatically with all charges due and payable by you in relation to any Cloud Services in accordance with these terms, until that Cloud Services is cancelled or your account is closed.

      If you do not pay us charges you owe us on time (including if any correct charge to your credit or debit card is not authorised), we may suspend or terminate your access to the Premium Subscription (and we reserve the right to pursue any available legal remedy to collect the amount owed by you). However, charges will continue to be incurred until the account is closed.

      Username and password

      Upon registration for an account with us, you will be asked to create a username and password on the Site. You must keep your username and password confidential at all times and use it only to access and use your account and not for any other purpose. You are the only authorised user of your account and, accordingly, you must not disclose your username and/or password to anyone else. You should contact us immediately upon discovering any unauthorised use of your account or error in the operation of your username and/or password (see Contacting us). Any breach of these terms and/or any use of your account by anyone to whom you disclose your username and/or password will be treated as if the breach or use had been carried out by you, and will not relieve you of your obligations to us.

      You must cease to use and delete the password for your account upon termination of your account for whatever reason.

      Technical Requirements

      Information about the platform, hardware and software requirements for the Cloud Service is available here (“Technical Requirements”).

      The Technical Requirements may be updated by us without prior notice. We shall, however, notify the Customer at least 60 days in advance if we will stop supporting previously supported Technical Requirements.

      Amendments to Technical Requirements shall not affect your use of the Cloud Service, but if you fail to meet the Technical Requirements, subsequent updates and extensions to the service may become unavailable to you.

      You shall be responsible for obtaining and maintaining all hardware, software, third party services and other equipment needed for the access and use of the Cloud Service, and are responsible for all charges and expenses related thereto, including internet access. We reserve the right to cancel access to the Cloud Service in the event your failure to maintain and update own hardware or software should represent a security risk for us.

      Changes to the Cloud Services, charges and terms

      As it is our policy continually to review and update our Cloud Service offering, we reserve the right to make changes to the Cloud Services, charges and/or to these terms from time to time, provided that we will not, unless you agree, make any changes that would significantly reduce the type or level of Cloud Services you receive (except if we need to do so for security, legal or regulatory reasons) and/or increase the charges you are obliged to pay. We will always give you as much notice as we reasonably can of such significant changes on the understanding that you have the option of accepting them or cancelling your Cloud Services subscription without penalty, in which case, you should notify us that you wish to cancel your subscription (see Subscription termination). If you do not cancel your subscription before the date on which the changes come into effect (which we will notify to you), this will mean that you have accepted them.

      Acceptable Use

      You agree that you will not, nor allow anyone else to, use your account or any Cloud Services:

      • to access or attempt to access any Cloud Services which you have not purchased or subscribed to;
      • to interfere with or disrupt the provision of any Cloud Services or use any Cloud Services in a way that interferes with anyone else’s use of any Cloud Services;
      • to further any criminal or fraudulent activity or to impersonate another person;
      • to breach the rights of any person (including, but not limited to rights of privacy and intellectual property rights);
      • to upload to the Cloud Services any content that is unlawful, threatening, abusive, defamatory, pornographic, obscene, vulgar, indecent, or offensive; or
      • otherwise in breach of any acceptable use guidelines that we may issue from time to time.


      User Content

      We have no obligation to monitor your use of the Cloud Services in order to ensure compliance with the terms of this Subscription Agreement or English law.

      You own and are responsible for all data, information and material of any kind uploaded to the Cloud Services by you, including personal data. Where applicable, you are responsible for obtaining the appropriate authorizations for processing personal data. You are also required to obtain the consent of the people involved where applicable. You are fully responsible for ensuring that the data or information you upload to the Cloud Services can be legally uploaded, that the data is legal and that the data does not violate third party rights, such as privacy rights, publishing rights, copyright, contractual rights, intellectual property rights or other rights.

      You undertake to indemnify us for any third party claims arising as a result of your use of the Cloud Service in breach of this Subscription Agreement.

      Personal Data

      We will process the personal data which you provide or upload to the Cloud Service only to the extent necessary to fulfill our obligations pursuant to this Subscription Agreement and in accordance with our Privacy Protection Statement.

      License and Intellectual Property Rights

      You are granted a limited, revocable, non-exclusive and non-transferable right to use the Cloud Services in accordance with the Subscription Agreement for the duration of the Agreement.

      The Cloud Service and all associated copyrights, know-how, trade secrets, trademarks and other intellectual property rights belong to us and our suppliers. The Subscription Agreement does not imply any right for the Customer beyond the limited rights of use expressly granted in the paragraph above.

      Consumer Cancellation rights

      You normally have the right to cancel a contract within 14 days after the date we send you the Subscription Confirmation. However, you acknowledge that we start provision of the Cloud Services without undue delay following acceptance of your order (which, by placing your order, you request us to do) and that you will have no right to change your mind and cancel under the Consumer Contracts Regulations once the Cloud Services have been fully carried out.

      In the ordering process, you are asked to consent to commencement of delivery, while acknowledging that the right of cancellation has thus been lost.

      Subscription Termination

      You may terminate this Subscription Agreement at any time and without justification through the customer profile on the Site or via email to sales@remarkable.com.

      If you do not wish your Premium Subscription to renew automatically at the end of the then-current subscription period you must notify us (see Contacting us) (or alter the subscription renewal settings of your account through the Site), at least 7 days in advance of renewal. If you do not do this, charges to your account may continue until the end of the following subscription renewal period. It is your responsibility to notify us in advance of renewal. If you terminate your Premium Subscription, your Standard Subscription will continue unless you notify us otherwise through the customer profile.

      Cloud Services Suspension and Termination

      We may, from time to time, with or without prior notice, temporarily suspend the operation of any Cloud Services and/or the Site (in whole or in part) for repair or maintenance work or in order to update or upgrade any contents, features or functionality.

      We may terminate the Subscription Agreement for any reason, with three months' notice, no earlier than six years from the date of purchase, unless such termination is for the reasons set out below.

      We may at any time without prior notice, terminate the Subscription Agreement or suspend and/or terminate any Cloud Services and/or your use of your account in the event that:

      • you return your tablet either under your cancellation rights or for a refund for a faulty product under the terms for purchase of the tablet;
      • you have breached any of these terms;
      • you fail to pay any correctly billed charges within 20 days of being due; or
      • you become insolvent or make composition with your creditors or petition for your own bankruptcy or have a bankruptcy petition presented against you, or are subject to any event or proceedings which are equivalent or substantially similar under any applicable jurisdiction.

      If you have breached these terms, we may take such action as we deem appropriate. Such a breach by you may result in our taking, with or without notice, all or any of the following actions:

      • issue of a warning to you;
      • immediate, temporary or permanent removal of any content submitted by you on to the Cloud;
      • immediate, temporary or permanent withdrawal of your right to use any Cloud Services;
      • legal proceedings against you for reimbursement of all recoverable loss and damage resulting from the breach; and/or
      • disclosure of all relevant information to law enforcement authorities as we reasonably feel is necessary.

      The responses described above are not limited, and we may take any other action we deem appropriate.

      Upon termination of the Subscription Agreement or Cloud Services or your account, for any reason (including where, in accordance with these terms, you cancel or do not renew your Premium Subscription):

      • all rights granted to you under these terms will immediately cease;
      • you must promptly discontinue all use of the relevant Cloud Services; and
      • you must pay us all outstanding amounts that you owe us (if any).

      Upon termination of the Subscription Agreement, you will lose access to the Cloud Services. You must ensure to download all data that you wish to retain from the Cloud Service before termination of the Subscription Agreement. We will not be responsible for providing you with a copy of any of your data and we will delete any data within 7 days of the termination of this Subscription Agreement.

      Our liability

      Nothing in these terms shall limit or exclude our liability to you:

      • for death or personal injury caused by our negligence;
      • for fraudulent misrepresentation;
      • for breach of any term implied by the Consumer Rights Act 2015 and which, by law, may not be limited or excluded; or
      • for any other liability that, by law, may not be limited or excluded.

      Subject to this, any liability we do have for losses you suffer arising from any Subscription Agreement shall not, in respect of any 12-month period (calculated from the date of that Subscription Agreement), exceed the total combined of (i) the charges payable by you for the relevant Cloud Service(s) in that 12-month period (if any); and (ii) the price of the tablet purchased; and is strictly limited to losses that were reasonably foreseeable. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.

      We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under any Subscription Agreement that is caused by events outside our reasonable control.

      General

      You may not transfer or assign any or all of your rights or obligations under any contract.

      All notices given by you to us must be given in writing to the address set out at the end of these terms. We may give notice to you at either the email or postal address you provide to us when placing an order.

      If we fail to enforce any of our rights, that does not result in a waiver of that right.

      If any provision of these terms is found to be unenforceable, all other provisions shall remain unaffected.

      These terms may not be varied except with our express written consent.

      These terms and any document expressly referred to in them represent the entire agreement between you and us in relation to the subject matter of any contract. We are required by law to advise you that contracts may be concluded in the English language only and that no public filing requirements apply.

      These terms shall be governed by English law, except that if you live in Scotland or Northern Ireland, there may be certain mandatory applicable laws of your country which apply for your benefit and protection in addition to or instead of certain provisions of English law.

      You agree that any dispute between you and us regarding these terms or any contract will only be dealt with by the English courts, except that if you live in Scotland or Northern Ireland, you can choose to bring legal proceedings either in your country or in England, but if we bring legal proceedings, we may only do so in your country.

      The European Online Dispute Resolution platform http://ec.europa.eu/consumers/odr/ provides information about alternative dispute resolution which may be of interest.

      Contacting us

      Please submit any questions you have about these terms or an order you have placed or ordering in general, or any complaint or concern in relation to any Product ordered by email to sales@remarkable.com.

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