The reMarkable is available in our web store, on Amazon and on Amazon UK.
We offer a 30 day return period for orders placed through our web store. This allows you to try the reMarkable and experience its unique features. If you don't want to keep it, you can return the reMarkable within 30 days from the day of purchase for a full refund, no strings attached.
Order the reMarkable here.
Read more:
The reMarkable box includes a reMarkable paper tablet, a Marker, 10 Marker tips and a USB cable.
At reMarkable we operate with a 30 calendar day (from the day you ordered it) return policy. Please keep in mind that only items purchased directly from reMarkable can be returned. For Hong Kong customers, other policies apply. Please see our Terms and conditions.
Should you want to return reMarkable merchandise not directly purchased from reMarkable please be advised that we will not be able to process your request. Moreover, returns that do not qualify for warranty coverage and/or lie outside the legal return period will not be processed.
Please make sure that the reMarkable merchandise to be returned is packaged according to the requirements of our carrier. Furthermore, please make sure that you take the adequate steps to backup your data and/or reset your device before returning your reMarkable.
Read more:
We offer these payment options:
*Klarna is currently only offered in the following countries:
The reMarkable paper tablet supports PDF and ePUB files.
Read more:
Can I read e-books on the reMarkable?
Templates are preset formats that can be used when writing or drawing in your notebooks. For example, you can choose the ruled template if you want to have lined paper when you’re writing or the music template if you’re writing musical notes. Templates are only available for notebooks.
How to choose a template:
The selected template will be used for all new pages within that notebook. The template can be changed at any time.
You also choose templates right away when you open a new notebook, and can see your recently used templates here. When pressing “View all templates”, the templates are organized under five categories: All, Creative, Grids, Life/Organize and Lines. In this section you can also filter between Portrait and Landscape-based templates.
Read more:
A reMarkable account allows you to import documents and ebooks onto your device, and ensures that your files are backed up in the reMarkable cloud.
How to make a new account:
You can log out of your account at any time by tapping Log out.
Note that your account can only be connected to one device at the time.
Read more:
Use the reMarkable desktop app or the reMarkable mobile app to transfer documents and ebooks onto your device. Once imported, your files will be synced across your connected devices. reMarkable works best with our custom built apps for iPhone, Android, PC and Mac.
The desktop and mobile apps can be downloaded at my.remarkable.com.
The file will sync automatically to your device if you are connected to Wi-Fi. Only files in the supported file formats (PDF and ePUB) will be transferred onto your device.
Import on iPhone:
Import on Android:
Files can be imported to the Android app either by import in-app or by sharing a file to the app. See below:
Import in-app:
Share from file:
Read more:
Yes, reMarkable works very well for left-handed people. In the main settings, it's easy to change from right-handed mode to left-handed mode. When the left-handed mode is activated the writing and sketching menus will move to the right side, so they don't get in the way of the left-hand when using the Marker (stylus).
A few of our colleagues are left-handed and they are making sure we make an excellent experience for all lefties out there.
You can use this section to find the best way to contact us for the help you need.
If you're interested in purchasing reMarkable for your company, please reach out to us at this page.
If you plan to purchase less than 6 units, please order through our webshop.
See our store for the price of a reMarkable box, which includes a Marker, 10 Marker tips and a USB cable.
Prices for the Folio, Marker and Marker tips can also be found in the reMarkable store.
Order the reMarkable in our Store, on Amazon or Amazon UK.
Read more:
Which payment methods can I use?
What is your return policy?
What is your warranty policy?
reMarkable box is sold in our Store, on Amazon and Amazon UK.
Folios and additional accessories (Marker, Marker tips and USB cable) can be purchased in our Store and on Amazon.
Read more:
What is the price of the reMarkable?
What is your return policy?
What is your warranty policy?
We offer these payment options:
*Klarna is currently only offered in the following countries:
The pre-order campaign does not include all taxes and fees, and as a pre-order customer you will have to pay duties, fees and VAT relevant for the country of your shipment address. For more information regarding Terms & Conditions for pre-order customers, please contact us here.
All purchases made in the reMarkable store after the pre-order has ended include all taxes and fees, and hence customers making a purchase from the reMarkable store after 15th september 2017 does not have to pay any additional taxes and fees. Please refer to our Terms and Conditions for further details.
For shipping times, see Shipping Details & Delivery Details. When your order is ready for delivery, you will be contacted by DHL in order to schedule the delivery.
We will always keep our customers well-informed of any changes to our shipping schedule.
If you have any questions about your order, please submit a support request here.
Shipping costs for the reMarkable paper tablet are included in the price. The shipping method may vary depending on your shipment address, country and region.
The reMarkable paper tablet is shipped with express delivery. The estimated shipping time is as follows:
Hong Kong: 1 - 2 business days
Bulgaria, Canary Islands, Greece, Malta, Romania, Slovakia, Sweden: 2 - 5 business days
Australia, Austria, Belgium, Canada, Croatia, Cyprus, Czech republic, Denmark, Estonia, Finland, France, Germany, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein
Lithuania, Luxembourg, Netherlands, New Zealand, Norway, Poland, Portugal, Slovenia, Spain, Switzerland, UK, US: 2 -3 business days
Once your order is ready for delivery, you will be contacted by DHL in order to schedule a delivery appointment.
For individual orders of Marker tips and USB Cables within the US, we offer Hong Kong E Express, with an estimated shipping time of 7 - 10 business days.
The reMarkable paper tablet is available in the following countries:
The reMarkable paper tablet and accessories are available in our Store, on Amazon and Amazon UK.
The reMarkable paper tablet is shipped with express shipping, which means that orders usually cannot be cancelled before shipment. If your order has been shipped, please follow the return process in order to receive a refund.
Please refer to our Terms and Conditions for details.
At reMarkable we create better paper to help you think better. It is our utmost goal to make you satisfied with your product. If you for any reason are not satisfied with your reMarkable purchase, we will offer you a full refund within 30 days from the order date*. For Hong Kong customers, other policies apply. Please see our Terms and conditions.
*30 calendar days from the day you ordered the product.
Please note
Create a return request here.
If you should experience any problems with reMarkable or any of the reMarkable accessories, we encourage you to check out our Troubleshooting and User Guide.
If you are not able to solve your issues through these guides, please follow the return procedure to submit a return request.
NOTE
Damaged batteries should be treated as hazardous materials. Do not return the device if the battery is swelling, leaking, or if you in any other way suspect that the battery is damaged. In this case, please make sure you dispose of or recycle the reMarkable and its accessories according to local laws and regulations. Do not puncture, drop or incinerate the battery.
Read more:
Note: If you ordered from Amazon after 13.08.2018, please contact Amazon to return the reMarkable.
In order to return your reMarkable device, please follow these steps:
You will receive an email confirmation when your request has been processed and approved by one of our staff. Please allow 2-3 business days for us to process your return once the request has been submitted. It may take up up to a week in periods of high demand.
Use the link from the request approved-email or find your request under 'Open tasks' at remarkable.12return.com. Please note that pickup by DHL must be booked within 30 days of the approval date for the return request.
To prepare your return please follow these steps:
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We advise to ship your tablet in its original box and place it in a bigger box with bubble wrap to prevent damage. Your parcel will have to travel over conveyor belts and warehouse slides. reMarkable is not responsible for damage during delivery. |
You will be issued a refund or replacement within 15 - 20 days once the package is received and processed at our facilities. Please allow for more time during holiday periods.
*Note that we do not refund customs and VAT. Customs duties, VAT and other fees or taxes will be handled by the relevant authorities in the shipment address country.
Note
Damaged batteries should be treated as hazardous materials. Do not return the device if the battery is swelling, leaking, or if you in any other way suspect that the battery is damaged. In this case, please make sure you dispose of or recycle the reMarkable and its accessories according to local laws and regulations. Do not puncture, drop or incinerate the battery.
Note
Please make sure that you take the adequate steps to backup your data and/or reset your device before returning your reMarkable.
If you are a Hong Kong customer, please see our Terms and conditions.
Read more:
In order to return your reMarkable device, please follow these steps as described:
*Note that we do not refund customs and VAT. Customs duties, VAT and other fees or taxes will be handled by the relevant authorities in the shipment address country.
**How to pack your parcel
We advise to ship your tablet in its original box and place it in a bigger box with bubble wrap to prevent damage. Your parcel will have to travel over conveyor belts and warehouse slides. reMarkable is not responsible for damage during delivery.
Please note
Size and weight:
CANVAS Display
Warning: Do not let the display come in contact with alcohol or any solvent containing alcohol as this may damage the device. Learn how to clean your device in 8.1 Important safety & handling information.
Storage and RAM
*The OS uses some space, so free available space is about 6.5 GB. This is enough for 100 000 pages.
Processor
1 GHz ARM A9 CPU
Battery
Warning: The battery in this product cannot be easily replaced by users themselves.
Operating system
Codex, a custom Linux-based OS optimized for low-latency e-paper.
Power button
Use the power button to turn on or wake up the device, put your reMarkable to sleep or turn it off.
How to:
Read more about Sleep and other power saving modes in Power Settings.
Home button
Use the home button to move up one level. Press the button multiple times to end up at My Files.
Prev and next buttons
The prev and next buttons allows you to flick pages while reading through your documents, ebooks or notebooks.
Micro USB charging port
Use the charging port and the attached Micro USB cable to charge your reMarkable.
Marker
The high friction marker lets you draw and write with a paper-like feeling.
No charging or pairing
The marker can be used instantly, without any need for setup. It is powered by electromagnetic induction, which means that it does not require charging or Bluetooth pairing to function.
Pressure sensitivity
The marker is pressure sensitive (2,048 levels to be exact) which allows you to draw thicker and thinner lines just by adjusting your pressure on the marker.
Tilt
The marker reacts to 512 levels of tilt, which lets you draw and write with a paper-like feeling. By tilting the marker you can add shading and vary the thickness of your stroke. The tilt is only available for certain sketching tools. Read more about it here.
Rest your hand on the display
The reMarkable display has palm rejection technology which enables you to draw, write and navigate while resting your palm on the display.
Marker tips
The marker tips are carefully designed to deliver a paper-like feeling. reMarkable comes with 10 marker tips and a marker tip removal tool. While one is already supplied at the tip of the pen, an extra marker tip is hidden in the top of the Marker. Slide the top part upwards to find the tip.
How to change the marker tip:
Durability
The durability of the marker tips will vary with writing technique and amount of usage. Our best estimate for an average user is anywhere between three to seven weeks, hence, the 10 pen tips are likely to last between six months and upwards to 15 months depending on usage.
You can purchase additional marker tips in the reMarkable Store.
Folio
The folio is made from sturdy and durable wool felt and leather, and protects your reMarkable from scratches. The marker can be kept safely inside the folio. The folio can be purchased in the reMarkable Store.
Micro USB cable
Use the micro USB cable to charge your reMarkable. By plugging it into the micro USB charging port. You will need a USB power plug to connect with the cable (not included with the reMarkable).
Warning
To avoid damage or injuries read important safety and handling information before using your reMarkable.
What you need to get started
Setup
Turn on your reMarkable and follow the setup assistant on the device. The setup consists of a few simple steps that will get your reMarkable ready to go. The device arrives partially charged and does not need to be charged before the setup.
Read more
Use the micro USB cable from the reMarkable box to charge your reMarkable.
Plug the micro USB cable end to the micro USB charging port and the USB end to a USB power plug (max 5V, 1.5A), or to your computer.
There are two ways of checking whether your reMarkable is charging when turned on:
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Battery Status |  |
Battery charging |
The device will flash white if it is turned off when it starts charging.
It it is critical to have the latest version for reMarkable to work as intended and for you to get the latest functionality. You find which software version you are running in Device Settings.
Read about reMarkable's latest software updates on our blog or check out the Release log for a detailed list of released functionality.
Your device is by default set to auto update, which is recommended for you to always have the latest updates and the newest functionality.
How to update with auto-update enabled:
How to update manually:
You will be prompted with a pop-up notification in the application when a new version is available. If this does not happen, you can always download the latest version on my.remarkable.com
If auto-updates are enabled your app will be updated automatically.
How to turn on automatic updates:
How to update manually:
If the reMarkable app is not listed here, your app is on the latest version.
If auto-updates are enabled your app will be updated automatically.
How to turn on automatic updates:
If not, you can update the app manually in Google Play Store:
If "Update" is not an option, your app is on the latest version.
Learn how to make the most out of your reMarkable with these tips & tricks! Download and transfer the PDFs to your reMarkable and read it on your device.
Notetaking
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Sketching
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Organizing
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Notebooks are where you sketch and take notes. Notebooks are created by you on your reMarkable, and there are no limits to how many pages your notebook can have. Switch between a minimum and a maximum toolbar to suit your needs.
Notebooks are easily renamed and can be moved into folders. View a filtered view of all your notebooks in the Notebook section on your home screen, regardless of how they are organized.
How to
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Create a new notebook by tapping the Create new notebook-icon in My Files or a folder. |
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Add a new page to your notebook by tapping the new page-icon. New pages are automatically placed in the end of the notebook. |
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View all pages inside a notebook by tapping the page overview-icon. Go back to the on-page view by clicking the one-page icon. |
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The reMarkable comes with a default notebook for taking quick notes on the go, without having to create a new notebook. Quick sheets are always available from My files, and it cannot be moved or deleted.
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Create a new page by clicking the Quick sheet-button in the upper right corner in My Files. |
Read more
Documents are PDF-files imported through the desktop or mobile application and onto your device. Read and take notes in a document, and share to email directly from your device.
View all pages inside a document by tapping the page overview icon. Go back to the One-Page View by clicking the single page view icon.
Organize your documents by moving them into folders. All your documents will appear in the filtered Document section on your reMarkable, regardless of how they are organized.
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Page Overview |  |
Single page view |
Read more:
Ebooks are digital books imported through the desktop or mobile application and onto your device. EPUB is currently the only supported ebook format.
View all pages inside a document by tapping the page overview icon. Go back to the one-page View by clicking the single page view icon.
Organize your ebooks by moving them into folders. All your ebooks will be displayed in the ebook section on your home screen, regardless of where they are located.
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Page overview |  |
Single page view |
Read more
Folders helps you organize your notebooks, documents and ebooks. Define your own file structure with folders and subfolders in My Files.
When a folder has content the folder icon changes from white to black.
In this example Folder 1 has content, and Folder 2 is empty.
How to:
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New Folder |
Read more
My files displays your folders, notebooks, documents and ebooks as organized by you. Here you can add folders, move and copy content to suit your needs.
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My Files |
How to:
If you choose Notebooks, Documents or Ebooks in the side menu, you will see a filtered view of all your files. This means that:
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Notebooks will show all your notebooks. |
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Documents will show all your imported PDF-files. |
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Ebooks will show all your imported ePUB-files. |
Even when you move your notebooks, documents or ebooks into folders, they will always appear in the filtered view on the home screen.
A bookmark is a label you can give to the documents, notebooks, ebooks and folders that you want quick access to. Everything you bookmark will be stored in the bookmark section on the home screen.
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Bookmarks |
Read more
The notification center on the home screen keeps you informed about the status of your reMarkable and when an action is required. A battery indicator and the Wi-Fi connection status is always available on your home screen. The battery indicator will also indicate when you are charging your device.
Notifications about the following topics may appear:
Settings can be reached from the home screen by tapping the reMarkable logo in the top left corner. On the Settings page you can download the latest software updates, log into your reMarkable account and more.
Settings:
General
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Power |  |
Wi-Fi | |
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Battery |  |
Syncing from reMarkable | |
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Search |  |
Syncing to reMarkable | |
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Menu |
The basics
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My Files | |
Documents | |
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Notebooks | |
Ebooks | |
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Folder |  |
Single Page |
Organize your reMarkable
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Duplicate |  |
Delete | |
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Rename |  |
Bookmark | |
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New Notebook |  |
Share | |
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New Page |
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Download | |
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New Folder |
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Grid View | |
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Portrait View |  |
List View | |
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Landscape View |  |
Page Overview |
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Crop |  |
Full Screen View |
Settings
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Check for new version |  |
Storage | |
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Security |  |
Accessibility / Text Size / Settings | |
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Keyboard |
Use the reMarkable desktop app or the reMarkable mobile app to transfer documents and ebooks onto your device. Once imported, your files will be synced across your connected devices. reMarkable works best with our custom built apps for iPhone, Android, PC and Mac.
Import- button
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or
Drag & drop
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The file will sync automatically to your device if you are connected to Wi-Fi. Only files in the supported file formats (PDF and ePUB) will be transferred onto your device.
Files can be imported to the Android app either by import in-app or by sharing a file to the app. See below:
Import in-app:
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Share from file:
Use bookmarks to label notebooks, documents, ebooks or folders that you want easy access to. All your bookmarks are collected in the bookmark section on the home screen.
How to bookmark a file or a folder:
How to remove a bookmark on a file:
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Bookmark |  |
A bookmarked file or folder |
How to rename a file or a folder:
Keep yourself organized by moving your notebooks, ebooks and documents into folders. A file can only be moved into My Files or into a folder.
Please note that Quick Sheets cannot be moved from My Files.
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Move |
How to move a file or a folder:
1 Tap the contextual menu (three dots) on the item you want to move.
2. Tap Move in the top menu
3. Choose your destination folder.
3. Tap Move here to confirm the action.
Files (notebooks, documents and ebooks) can be duplicated without any changes being made to the original file.
How to duplicate a file:
The new file will be named with the ending “copy”.
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Duplicate |
Share your notebooks, documents and ebooks to an email address from your device.
You must be connected to Wi-Fi to share a file. Please note that the Share-button will not be available if you are not connected to Wi-Fi and not signed in to an account.
How to share a file:
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Share |
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Pen |  |
Pencil | ||
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Pen - Ballpoint |  |
Pencil - Sharp | ||
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Pen - Fineliner |  |
Pencil - Tilt | ||
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Pen - Marker | ||||
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Brush |  |
Highlighter | ||
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Rotate, Move, Scale & Copy |  |
Eraser | ||
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Zoom In |  |
Erase Area | ||
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Zoom Out |  |
Erase Whole Page | ||
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Area Zoom | ||||
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Move |  |
Undo | ||
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Redo | ||||
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Stroke Color |  |
Layers | ||
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Stroke Thickness |  |
Templates | ||
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Landscape View |  |
LiveView | ||
Need a clean slate? Use the Hide Toolbar function to make the toolbar disappear. Make the toolbar appear by clicking the Show Toolbar icon.
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Show Toolbar | |
When reading, writing or sketching, you can change the screen orientation by tapping the Portrait/Landscape icon.
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Portrait |  |
Landscape |
How to change screen orientation:
Use LiveView to instantly show what you are writing or sketching on your computer. Note that you must be connected to Wi-Fi and logged into your desktop app to be able to use LiveView.
How to:
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LiveView |
The pen comes with three different strokes:
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Pen |
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Ballpoint | |
Marker | |
Fineliner | ||
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How to:
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Change Color |
The pencil has textured strokes. It has two modes:
How to:
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Pencil | |||
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Pencil - Sharp |  |
Pencil - Tilt | |
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Device settings informs you of which version of the operating system you have and enables you to download to the latest version. You can find which version your device is running below the reMarkable-logo (e.g. Codex version 0.0.4.51)
How to update to the latest version:
Note: Your device is by default set to auto update, which is recommended for you to always have the latest updates and the newest functionality. With this enabled you will get a notification on the home screen to restart the device when the new version has been downloaded. You can turn auto update off by pressing the on/off-switch.
Some airlines are very strict when it comes to Flight mode, and it is not necessarily sufficient to show that Wi-Fi is turned off. You can find the Flight mode in Device settings. There will be an icon on the home screen when Flight mode is enabled.
Connect your device to a reMarkable account to import documents and ebooks onto your device, and ensure your files are backed up in the reMarkable cloud.
If you did not connect to your account in the setup process you can do this manually under account settings. You must be connected to Wi-Fi to be able to connect.
How to connect your device to your account:
You can log out of your account at any time by tapping Logout.
Note that your account can only be connected to one device at the time.
Many users have requested a safe way to ensure that they have deleted all the content on their device. This functionality is an easy step-by-step process that can be found in Account settings.
By doing a Factory reset all your files and settings on your reMarkable will be erased. If you log back in with a one time code, all the files that are backed up to the cloud will be synchronized and be made available again. After the Factory reset is done, the reMarkable will start up with the Setup and onboarding procedures. NB: Like with any other operating system, we cannot assure that files are erased permanently as all files can be restored by using specialized tools for restoring deleted files.
All available Wi-Fi networks will appear in Wi-Fi Settings. Switch Wi-Fi on/off in the top right corner.
How to connect to Wi-Fi:
reMarkable will automatically reconnect to a known Wi-Fi network.
Please note that it is not possible to connect to Wi-Fi networks that require a browser window to open.
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Wi-Fi fully connected |  |
Wi-Fi disconnected |
Power settings allows you to enable or disable automatic sleep and automatic power off. Read more about the different power saving modes below.
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Battery Status | |
Battery charging |
Light sleep allows you to see your content while preserving battery life. reMarkable will enter light sleep automatically after 20 minutes of inactivity.
How to:
Light sleep can not be activated manually.
reMarkable uses a minimum amount of power when sleep mode is enabled, and the touch screen is not activated. If automatic sleep is activated, reMarkable will go into sleep after 2 hours 40 minutes in light sleep or after 3 hours of inactivity. The device is not connected to Wi-Fi while in sleep mode.
How to:
How to:
If both auto sleep and auto power off are disabled, the device will stay on until the battery is empty.
Charging your reMarkable device
Storage gives an overview of how much free space is left on your device. The reMarkable device offers 8 GB of internal storage (100,000 pages).
Read more:
Add extra security by enabling a passcode for your device. You will be asked for your passcode when the device is turned on or awakened from sleep mode. The passcode can only be reset from Security settings, but you have an unlimited number of trials to unlock your device.
After more than five failed password attempts, you will get a lockout timer. The lockout timer will increase succeedingly for every failed attempt. (Please note that there is no way to reset a forgotten passcode. Contact our support service if this is the case)
The reMarkable cloud is a cloud service you can connect to for a backup of all your files. The cloud stores up to 8 GB of data, which is the same amount you can store on your device. The reMarkable cloud service is included in the price of the reMarkable paper tablet.
You connect your device to the reMarkable cloud by setting up a reMarkable account. By connecting to the cloud you can access your files in the mobile and desktop application, and import files to your reMarkable device. All changes on any platform are instantly synchronized when connected to Wi-Fi.
Create a reMarkable account
Note: If you choose to sign up with your email address, you have to confirm your account with the link received via email before you can proceed.
Security
The reMarkable cloud is hosted on Google's Cloud Platform. The reMarkable cloud is secured with Google’s encryption at rest, trusted boot and physical security. All data is also encrypted in transfer.
For more information about our privacy policy, please read our Terms and conditions - Cloud Subscription.
Read more
The reMarkable desktop application enables you to view, liveview, organize, import and download files.
Once you have set up the desktop and/or mobile application your device is connected to the reMarkable cloud. All your notebooks, documents and ebooks will be synced across your devices when connected to a Wi-Fi.
The desktop app supports the following versions:
Setup
Note that you must first connect to a reMarkable device before connecting to the desktop app.
Download and connect your devices
Generate a one-time code
Organize your files
The desktop app enables you to organize your files and folders, as well as to copy, move, bookmark and delete files. Tap the specific menu on a file or a folder, and select one of the options in the side menu, or use drag and drop to move your files.
Import files
Import through the desktop app to get documents and ebooks onto your device. Once imported, your files will be synced across your connected devices.
Export files (download to computer)
The reMarkable mobile application enables you to view, organize and import files to reMarkable.
Log in with your reMarkable account to connect to the reMarkable cloud and enable your files to be synced across your devices when connected to Wi-Fi.
The mobile app is available in the App Store and Google Play.
Note that you must first be connected to a reMarkable device to be able to connect to the mobile app.
The mobile app enables you to organize your files and folders, as well as to copy, move, bookmark and delete files on your mobile. Tap the specific menu on a file or a folder and select one of the options in the side menu.
Import through the mobile app to get documents and ebooks onto your device. Once imported, your files will be synced across your connected devices.
Files can be imported to the Android app either by import in-app or by sharing a file to the app. See below:
Import in-app
Share from file
How to transfer files through a USB cable with reMarkable (without Wi-Fi).
NB: This functionality is currently experimental, as we haven't fully implemented it yet. We will work to improve how this works and looks in future software updates.
This will show you a web window of the content on your device, and you can drag and drop content into this window to transfer epub and PDF files onto the device.
Even though this happens in a browser window, the file transfer happens through the USB cable, and not over Wi-Fi. You don't need to be connected to the cloud to use this functionality.
WARNING: Failure to follow these safety instructions could result in fire, electric shock, injury, or damage to the reMarkable paper tablet or other property. Read all the safety information below before using the device.
Handling
Handle the reMarkable device with care. When transporting it, we advise you to keep your device in a folio to protect it. The device contains sensitive electronic components that can be damaged if dropped, cracked, burnt or bent. Do not attempt to insert foreign objects into the device.
Don’t use the reMarkable device or its accessories in rain or near other wet locations, as it contains electrical components that can be damaged if it comes in contact with liquid. If your device gets wet, unplug all cables and let the device go into sleep mode. Let the device dry completely before turning it on by pressing the power button. Do not attempt to dry your reMarkable with an external heat source, such as a microwave oven or hair dryer.
Cleaning
Before cleaning reMarkable, unplug all cables and turn off the device (press the power button for 4 seconds and tap 'Turn off'). Slightly dampen a soft and lint-free cloth with water. Do not use window cleaners, solvents, aerosol sprays, household cleaners, alcohol, ammonia, or abrasives as this may damage the device permanently. Avoid getting moisture into any of the openings.
Operating temperature
Don't expose the reMarkable device to extreme heat or cold. The device is designed to be used in temperatures between 0° and 35° C (32° and 95° F), and stored in temperatures between -10° and 45° C (14° and 113° F).
Repairing
If your reMarkable needs service, do not open the device or attempt to repair it yourself. Disassembling the device may damage the device or cause injury to you. Please contact our customer support for more information.
Battery
The battery in the reMarkable should only be repaired or replaced by qualified personnel. Please contact our customer support for more information.
NOTE
Damaged batteries should be treated as hazardous materials. Do not return the device if the battery is swelling, leaking, or if you in any other way suspect that the battery is damaged. In this case, please make sure you dispose of or recycle the reMarkable and its accessories according to local laws and regulations. Do not puncture, drop or incinerate the battery.
Charging
The USB cable included with the device is certified to meet the criteria of the USB-IF Compliance Program. Charge the device with the cable included with the device or with cables and power adapters that are compatible with USB 2.0 or later and meets the requirements of USB-IF Battery Charging Spec, Rev 1.2.
Choking hazard
The device and accessories contain small parts that may present a choking hazard, and must be kept away from small children.
Distraction
Using the reMarkable device can be distracting and may possibly cause dangerous situations. Avoid using the device while operating a vehicle.
Radio frequency energy exposure and interference
The reMarkable uses radio signals to connect to Wi-Fi. It is designed and manufactured not to exceed the exposure limits for radio frequency energy as set by the Federal Communications Commission of the United States (FCC). For more information read the FCC Compliance Statement or input your device’s FCC ID (which can be found on the back of your device) into the FCC ID search form available at https://www.fcc.gov/oet/ea/fccid.
Although the reMarkable complies with the regulations governing RF emission, the energy exposure from the device may negatively affect the operation of other electronic equipment.
To prevent possible interference or danger, Wi-Fi on the device should be turned off in areas where a wireless connection is forbidden, such as within an aircraft system. Be aware that RF signals could constitute a hazard in areas such as health care facilities or construction sites, and use of Wi-Fi may be restricted. The device should not be used or charged with potentially explosive atmospheres.
Medical device interference
The reMarkable contains magnets, as well as components and radios that emit electromagnetic fields. These may interfere with personal medical devices, such as pacemakers or defibrillators, that are sensitive to magnetic and electromagnetic fields.
Ensure to maintain a safe distance between the reMarkable and your medical device, and consult with a physician if interference is observed.
Note that objects with magnetically-stored data may be sensitive to magnetic or electromagnetic fields. Hence, items such as credit cards and hard drives should not be placed near the device.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
FCC Requirement
Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. The end user must follow the specific operating instructions for satisfying RF exposure compliance. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. The device is designed to meet the requirements for exposure to radio waves established by the Federal Communications Commission (USA). These requirements set a SAR limit of 1.6 W/kg averaged over one gram of tissue. The highest SAR value reported under this standard during product certification for use when properly worn on the body is 1.245 W/kg.
This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and
(2) this device must accept any interference, including interference that may cause undesired operation of the device.
(1) The device for operation in the band 5150-5250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems;
(2) The maximum antenna gain permitted for devices in the band 5725-5825 MHz shall comply with the e.i.r.p. limits specified for point-to-point and non point-to-point operation as appropriate.
This equipment complies with Industry Canada radiation exposure limits set forth for an uncontrolled environment. End user must follow the specific operating instructions for satisfying RF exposure compliance.
This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. The device is designed to meet the requirements for exposure to radio waves established by the Industry Canada. These requirements set a SAR limit of 1.6 W/kg averaged over one gram of tissue. The highest SAR value reported under this standard during product certification for use when properly worn on the body is 1.245 W/kg.
Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux appareils radio exempts de licence. L’exploitation est autorisée aux deux conditions suivantes : (1) l’appareil ne doit pas produire de brouillage, et (2) l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d’en compromettre le fonctionnement.
(1) Les dispositifs fonctionnant dans la bande 5 150-5 250 MHz sont réservés uniquement pour uneutilisation à l’intérieur afin de réduire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes canaux;
(2) Le gain maximal d’antenne permis (pour les dispositifs utilisant la bande 5 725-5 825 MHz) doit se conformer à la limite de p.i.r.e. spécifiée pour l’exploitation point à point et non point à point, selon le cas.
Cet équipement est conforme aux limites d'exposition aux rayonnements d'Industrie Canada établies pour un environnement incontrôlé. L'utilisateur final doit suivre les instructions d'utilisation spécifiques pour satisfaire la conformité à l'exposition RF.
Cet émetteur ne doit pas être localisé ou fonctionner avec d'autres antennes ou transmetteurs. L'appareil est conçu pour répondre aux exigences d'exposition aux ondes radio établies par Industrie Canada. Ces exigences établissent une limite SAR de 1,6 W / kg en moyenne sur un gramme de tissu. La valeur SAR la plus élevée déclarée selon cette norme lors de la certification du produit à utiliser lorsqu'il est correctement porté sur le corps est de 1,245 W / kg.
Damaged batteries should be treated as hazardous materials. Do not return the device if the battery is swelling, leaking, or if you in any other way suspect that the battery is damaged. In this case, please make sure you dispose of or recycle the reMarkable and its accessories according to local laws and regulations. Do not puncture, drop or incinerate the battery.
The reMarkable display was designed to closely mimic the appearance of real paper, using E Ink technology.
The shadow of a previous image can sometimes remain visible on the display. The image is removed when the display refreshes. Refreshing of the display will look like a quick ‘blink’ and happens every now and then.
If you experience that images remain on the display, simply wait for the display to refresh.
The reMarkable device appears frozen and does not respond. Nothing happens when pressing the buttons or using the stylus.
To solve this issue, try the following steps:
If the device still does not respond:
If you are still experiencing issues your device, please contact us here.
Write and draw directly on the surface of your reMarkable paper tablet with the Marker. The Marker does not require charging in order to be used.
If you are having issues with your Marker, please try to replace the Marker tip.
How to change the Marker tip:
If you are still experiencing issues with your Marker, please contact us at this page.
New Marker tips can be purchased in our web store.
Quick sheets allow you to easily make notes on the go.
This is how you can delete a singe Quick sheet:
Page overview
Delete
Read more:
New software updates are regularly released for the reMarkable. New software updates are announced on our website.
Here is how you can update your reMarkable:
Make sure that you are connected to a Wi-Fi network in order to download updates. Note that downloading and installing new updates might take a few minutes.
How do I know that I have the latest software version installed?
You can check if you have the latest software version installed by pressing “Check for updates”. If there are new software updates available, they will then be available for download.
If you are still experiencing issues your device, please contact us here.
The reMarkable paper tablet allows you to easily read and make annotations to PDF files.
reMarkable supports PDF and ePUB file formats.
Note that files containing DRM (Digital Rights Management) restrictions cannot be opened on the device.
Read more:
Import files to reMarkable
Can I read my Amazon Kindle books on the reMarkable?
Transfer files by USB
If you experience that ePub files display incorrectly on your device, please try the following steps:
How to change Text Settings:
Setting a passcode allows you to securely store files on your reMarkable paper tablet.
Note that the passcode can only be reset from within Security settings. If you forget your passcode you have an unlimited number of attempts to unlock your device. We recommend that you note down your passcode and store it somewhere safe.
Read more about security here.
If you're experiencing problems logging in at https://my.remarkable.com, there are a few things that you can try.
First, make sure you're logging in with the correct method & credentials - i.e. if you created the account using Google or Facebook, make sure you use the same method to log in as well.
If you get the message "Wrong email or password.", i.e.:
Make sure that you're using the correct email address and password to log in. Keep in mind that even though some email services, such as Gmail, ignores certain characters such as dots and plusses, it's important to use the email address exactly as you wrote it when signing up.
If you are certain you're using the correct email address, you can click the "Don't remember your password?" link to reset your password:
Simply specify your email address and click "Send email" and an email with instructions on how to reset your password will be sent.
If you do not receive the email, please check your Spam and Trash folders, to make sure it has not been filtered as spam. If you have not received the email, that is an indicator that you either used a different email address when signing up, or actually used Facebook or Google for authentication.
If you're able to log in - i.e. you don't get any messages about wrong email or password, but you end up at a page that looks something like this:
This error message is an indicator that your browser is most likely blocking third-party cookies, which is a functionality that we need enabled in order to log you in. Normally, blocking third-party cookies is disabled by default in most browsers, but as of iOS 11 and macOS High Sierra, Safari has blocking enabled by default.
Fixing the problem is slightly different from browser to browser, so find the one you're using below and follow the instructions.
If you're using Chrome on Android, the steps are similar:
If you're using Safari in iOS, the steps are similar:
If you still are experiencing issues with logging in to the web app, please get in touch with us here.
Here is how you can reset your reMarkable account password:
If you have registered a reMarkable user account by using a Google account or a Facebook account, you will not be able to reset your password through email. Sign in with your Google or Facebook account in order to access your reMarkable account.
If you are still experiencing issues your device, please contact us here.
Some antivirus programs may place the Desktop app installation file in quarantine after it is downloaded from the reMarkable website.
This issue can be solved by temporarily turning off your antivirus program.
To solve this, follow these steps:
If the problem persists, add the Desktop app to your antivirus whitelist.
If you are still experiencing issues with installing the Desktop app, please contact us here.
Try the following steps:
If you are still facing problems after reinstalling the Desktop app, your antivirus program may be causing issues. Try the following steps:
If you are still experiencing issues with the Desktop app, please contact us here.
This is how you can forget or delete a Wi-Fi network that you have previously connected your reMarkable paper tablet to.
The reMarkable paper tablet will now remain disconnected from the network.
In order to connect to a new Wi-Fi network, select an available network from the list found under “Wi-Fi” in the device settings.
If you are still experiencing issues, please contact us here.
Read more:
Wi-Fi settings
Help connecting to Enterprise Wi-Fi networks
Help connecting to a hidden Wi-Fi network
Follow the steps below to connect to Enterprise networks:
Enter the following:
EAP method: PEAP
Validate CA certificate: Off
Phase 2 authentication: MSCHAPV2
Enter identity: Type your username here
Enter anonymous identity: Leave this blank
Enter password: Type your password here
Tap Enter to connect to the Wi-Fi network.
Please note your Wi-Fi network may be differently configured and may require other settings in order to successfully connect.
If you are unable to connect to the Enterprise Wi-Fi network, please contact your network administrator.
If you are still experiencing issues connecting to Wi-Fi, please contact us here.
Currently there is no way to display the MAC address on the device. A temporary workaround is to connect to a router you have admin access to and copy the MAC address from the list of connected devices. If this does not work, try the steps below.
In Windows 10:
For other operating systems try the following:
If you are still experiencing issues, please contact us here.
To connect to a hidden Wi-Fi network, follow these steps:
If you are still experiencing issues your device, please contact us here.
Read more:
Wi-Fi settings
Help connecting to a Wi-Fi network
How to forget or delete a Wi-Fi network
The reMarkable does not support DRM-protected files. Make sure that the files you want to import are not DRM-protected. The reMarkable supports PDF and EPUB file formats. Any other file types are currently not compatible.
If you are having issues with importing files, try the following steps:
The file will sync automatically to your reMarkable if you are connected to a Wi-Fi network. Only files in the supported file formats (PDF and ePUB) will be transferred onto your device.
Follow these steps to import files with the reMarkable desktop app:
Use the import button:
|
|
or
Drag & drop:
| |
|
Read more: How to connect to the reMarkable cloud
If you still can’t import files to your reMarkable, please contact us here.
See also: How to connect your reMarkable to a WiFi network
If you are still experiencing issues syncing files to your device, please contact us here.
Here’s what to do if your battery won't charge or charges slowly. Note that charging issues could be caused by a faulty USB cable.
Try the following steps:
Battery Status 
Battery Charging
If you are still experiencing issues with charging your reMarkable, please contact us here.
The battery life of the reMarkable can be preserved by adjusting the power settings.
The light sleep feature lets you see your content while saving battery life. The reMarkable paper tablet will enter light sleep automatically after being idle for 20 minutes. Enable light sleep in the power settings.
Battery Status 
Battery Charging
The battery life on your reMarkable will be improved through forthcoming software updates.
Read more:
The reMarkable is available in our web store, on Amazon and on Amazon UK.
We offer a 30 day return period for orders placed through our web store. This allows you to try the reMarkable and experience its unique features. If you don't want to keep it, you can return the reMarkable within 30 days from the day of purchase for a full refund, no strings attached.
Order the reMarkable here.
Read more:
The reMarkable box includes a reMarkable paper tablet, a Marker, 10 Marker tips and a USB cable.
The reMarkable is a paper tablet. It lets you read, write and sketch with a paper-like feel. It is to replace your notebooks, sketchbooks and printed documents.
You can order your reMarkable right here on our website, on Amazon or Amazon UK.
All customers that pre-ordered a reMarkable paper tablet should by now have received their reMarkable. For more details, see the Shipping status blog post.
If you haven’t yet received your device it’s most likely that you haven’t responded to our emails asking for a telephone number. If you haven’t provided us with your phone number, please reach out to us at team@remarkable.com for support.
Regular on-demand orders are delivered with express delivery. The estimated shipping time is normally 2 - 5 business days.
We will always keep our customers well-informed of any changes to our shipping schedule.
iPad and other tablets have an LCD-based screen that has screen glare and a glass surface. reMarkable has a digital paper display without screen glare, and a higher-friction surface. The experience is very different and is immediately noticeable for paper people. The reMarkable does not have apps for web surfing, social media or games. It's a focused device around reading, writing and sketching with a paper-like experience.
We have recently written about how reMarkable is different from your regular tablet on our blog. Read more here.
At reMarkable we operate with a 30 calendar day (from the day you ordered it) return policy. Please keep in mind that only items purchased directly from reMarkable can be returned. For Hong Kong customers, other policies apply. Please see our Terms and conditions.
Should you want to return reMarkable merchandise not directly purchased from reMarkable please be advised that we will not be able to process your request. Moreover, returns that do not qualify for warranty coverage and/or lie outside the legal return period will not be processed.
Please make sure that the reMarkable merchandise to be returned is packaged according to the requirements of our carrier. Furthermore, please make sure that you take the adequate steps to backup your data and/or reset your device before returning your reMarkable.
Read more:
We offer these payment options:
*Klarna is currently only offered in the following countries:
If DHL didn't arrive at the scheduled time you will need to submit a new return request in order to book a new pickup appointment.
You can create a new return request by logging into your account at remarkable.12return.com and selecting "Return within return period" or "Return for repair/replacement".
Please note that you will need to print a new shipping label, as the previous shipping label are expired.
Read more:
If you have gone through the troubleshooting steps without any luck, please get in touch with our support team.
Read more:
Your credit card will be charged immediately after the order is placed, for the full amount due.
As much as we would love to serve paper people all over the world, the reMarkable paper tablet is initially only available to the countries listed below.
The reason we don't ship reMarkable globally yet is that we need to prioritize our efforts and make sure we support our selected markets properly. We cannot just send devices on a ship or a plane to any given address, we have to make sure we can support customers with returns or repairs. However, we will work hard to support more countries in the future.
The reMarkable paper tablet is available in the following countries:
The reMarkable paper tablet supports PDF and ePUB files.
Read more:
Can I read e-books on the reMarkable?
Here's a list of the most frequently asked questions of specifications:
Size and Weight
CANVAS display
Pen
Storage and RAM
Connectivity
Battery
Processor
Operating system
Document support
Menu language
More specifications to be announced
The CANVAS display does not have color, but delivers 16 shades of gray for text, and black/white for pens and brushes.
The current generation CANVAS display prototypes have a latency about 50-60 ms. This is faster than any other E Ink powered digital paper display in the world. We are working hard on improving this even further. You'll love how it feels, we promise!
There is a lot of technology that has been embedded into the reMarkable In order to provide a truly paper-like experience. In fact, it has taken reMarkable almost four years of development to build on the E Ink e-paper experience. For instance, we put a lot of effort into finding just the right texture and friction between the pen tip and the display.
Templates are preset formats that can be used when writing or drawing in your notebooks. For example, you can choose the ruled template if you want to have lined paper when you’re writing or the music template if you’re writing musical notes. Templates are only available for notebooks.
How to choose a template:
The selected template will be used for all new pages within that notebook. The template can be changed at any time.
You also choose templates right away when you open a new notebook, and can see your recently used templates here. When pressing “View all templates”, the templates are organized under five categories: All, Creative, Grids, Life/Organize and Lines. In this section you can also filter between Portrait and Landscape-based templates.
Read more:
A reMarkable account allows you to import documents and ebooks onto your device, and ensures that your files are backed up in the reMarkable cloud.
How to make a new account:
You can log out of your account at any time by tapping Log out.
Note that your account can only be connected to one device at the time.
Read more:
Use the reMarkable desktop app or the reMarkable mobile app to transfer documents and ebooks onto your device. Once imported, your files will be synced across your connected devices. reMarkable works best with our custom built apps for iPhone, Android, PC and Mac.
The desktop and mobile apps can be downloaded at my.remarkable.com.
The file will sync automatically to your device if you are connected to Wi-Fi. Only files in the supported file formats (PDF and ePUB) will be transferred onto your device.
Import on iPhone:
Import on Android:
Files can be imported to the Android app either by import in-app or by sharing a file to the app. See below:
Import in-app:
Share from file:
Read more:
Yes, reMarkable works very well for left-handed people. In the main settings, it's easy to change from right-handed mode to left-handed mode. When the left-handed mode is activated the writing and sketching menus will move to the right side, so they don't get in the way of the left-hand when using the Marker (stylus).
A few of our colleagues are left-handed and they are making sure we make an excellent experience for all lefties out there.
It is not possible to copy and paste between pages, at this point.
We're currently looking into this feature, as well as other content organization options for the reMarkable.
Read more:
Templates are preset formats that can be used when writing or drawing in your notebooks. The reMarkable comes with a large number of templates for a variety of uses. Custom templates are not supported on the reMarkable.
Read more:
Due to an issue affecting the functionality for sending content by email with the reMarkable paper tablet, some customers have experienced that this functionality has been unavailable for some days. This release contains one single, but important fix, that mitigates the issue and turns export-to-email functionality back on again.
Need help with updating your reMarkable?
See Updating to the latest version or click here to send us a message.
We've improved the way in which the Share feature provides feedback to the user. The reMarkable will display an error message if you have submitted an incorrect email address.
You will also be better notified if the file you are attempting to send is too large. In such cases you can export your documents by using the reMarkable desktop app. If the document should fail to send for any other reasons, you have the option to retry, or to edit the recipient email address before sending the document again. These improvements make it easier to share your documents and notes from the reMarkable.
We've fixed a bug where using the Move tool or exporting a PDF file could reveal fragments of erased lines.
The reMarkable will now remember your Wi-Fi settings and Flight mode settings after a restart.
We've improved the way the reMarkable remembers the settings you've chosen for your writing tools. The previously used pen or pencil type in a document, as well as sub-settings like thickness and color, are now remembered. These settings are also kept after a restart.
We’ve fixed the problem where the passcode screen in some cases would set an extended lockout time.
This software update also contains several other bug fixes and improvements:
Need help with updating your reMarkable?
See Updating to the latest version or click here to send us a message.
Chapters are now supported for ebooks and PDFs that contains chapters. Note that the file must have chapters enabled in order to work. You can find Table of contents by tapping the Page overview-icon in the top menu bar and selecting “Table of contents”.
To find Table of contents, simply tap the Page overview-icon.
In Page overview, select Table of contents.
We have now enabled search in ebooks and PDF-documents.
Search is found in the top menu bar when you’re in a ebook or a document.
You need to type two characters or more to start the search.
When reMarkable has been updated to a new version the user will now be informed about the most important functionality after the device has been turned on. You can always access the full release notes from Device Settings, which may be found by tapping the rM-logo in My Files.
A splash screen introduces the most important functionality.
Release notes are available from Device settings.
To avoid accidental and unintended button clicking, we have improved the behavior and responsiveness of the physical buttons.
The ebook reading experience has been updated in several ways. In addition to the implementation of table of contents and search, the navigation within an ebook has been enhanced to emphasize ebook settings (for text formatting). Last, but not least, you now won't lose your place in your book after changing text settings.
When creating a new notebook, you will now have the possibility to name the notebook and select a template right away. Choose one of your recently used templates, or tap “View all templates” to see all available templates.
After creating a notebook, you can find the notebook settings by tapping the three dot menu, and “Settings”.
We have now implemented Flight mode. Some airlines are very strict when it comes to Flight mode, and it is not necessarily sufficient to show that Wi-Fi is turned off. You can find the Flight mode in Device settings. When Flight mode is activated, there will be an icon on the home screen showing that Flight mode is enabled.
Many users have requested a safe way to ensure that they have deleted all the content on their device. This functionality is an easy step-by-step process that can be found in Account settings.
By doing a Factory reset all your files and settings on your reMarkable will be erased. If you log back in with a one time code, all the files that are backed up to the cloud will be synchronized and be made available again. After the Factory reset is done, the reMarkable will start up with the Setup and onboarding procedures. NB: Like with any other operating system, we cannot assure that files are erased permanently as all files can be restored by using specialized tools for restoring deleted files.
We have made it easier to choose and change your templates. You can now find the template selector under Three dot menu in a Notebook or a Quick Sheet. The thumbnails for each template have been updated to make them easier to separate from each other.
When tapping “View all templates”, the templates are organized under five categories: All, Creative, Grids, Life/Organize and Lines. In this section you can also filter between Portrait and Landscape-based templates.
To ensure a higher level of security with regards to sensitive documents we have improved the Passcode interface. Users are now better equipped to customize the level of security. The new passcode interface is easier to use and gives better feedback both in setup and use.
Set your passcode in Security Settings.
Change or remove passcode.
Various bug fixes and improvements, including these:
We’re happy to announce a new software update to the reMarkable paper tablet. Over the last three months, we’ve have been working hard to enhance some important capabilities related to power management.
We know battery life is something that deeply affects how people interact with and use their devices every day. We also know that this is an area that has potential for improvement. That's why, for the last few months, our best engineers have been working to improve power management for the reMarkable tablet. In this new software update, we’ve have made significant advancements in how the different hardware components consume electricity. As a result, after installing this update, the stability and battery life predictability will be notably improved. In addition, these enhancements will also give most users (especially those who’ve experienced short battery life) an extra 40-50% of battery life to enjoy.
In plain words, this means that the battery will not suddenly drop, or run out, and users will experience that the capacity of the battery capacity lasts as long as it should, every time.
We’re looking forward to further boosting power management and introducing several other functionalities in upcoming software updates. But in the meantime, we hope all our customers will enjoy the benefit of some extra juice from their reMarkable paper tablets.
Before installing this update, it's important that you charge your device for at least an hour and keep your device connected to the charger when updating. If you haven't charged it enough, the device will start to update, but then run out of battery in the process. When restarting starting it again after, the device will revert to the old software version as a security measure. If this occurs, don’t worry. All your files are safe and sound, But following this step will give you a smoother updating process.
Bottom line is - as long as you make sure to charge your device properly and ensure it stays in the charger -, and you shouldn't have any problems getting the latest update.
Improved reliability when charging with USB
The reMarkable will now check if it is actually charging and not only connected to a charger or a computer with USB. This implies that a device which is connected to USB, but does not charge, behaves as if no USB cable is connected when it reaches a low battery level and shuts down.
Increased predictability of the battery life
The remaining battery capacity is now predictable and linear.
Increased power reliability
We have added necessary reliability improvements to ensure the reMarkable works flawlessly during high load even when the remaining battery capacity is low.
Optimised operating voltage
We reduced the system voltage from 3.3V to 3.1V to squeeze out more battery time and to operate more components within their sweet-spot.
Our second release is a bug fix for mobile and desktop for increased stability of your files. There will be no visible changes for the user in the applications, and all files will remain as-is.
The update will be followed by an upcoming release for the reMarkable device, and all users needs to update their mobile and desktop applications to prepare for this update.
Users that do not update their applications will be logged out and need to log in again to access the applications.
Some users might experience a slight increase in the size of their mobile and desktop applications.
This privacy policy provides information on how reMarkable AS processes personal data. Data controller for the processing is reMarkable AS, a company established and registered in Norway with organization number 917 352 836, address: Biermanns gate 6, 0473 Oslo, Norway, email: privacy@remarkable.com. Internally responsible for following up personal data protection is CRM Responsible.
reMarkable is established in Norway, and adheres to Norwegian personal data protection legislation. reMarkable processes personal data relating to customers and other persons who have contacted reMarkable. The different types of personal data processed, as well as the purpose of the processing, legal basis and source are further described below.
Data necessary to provide reMarkable’s customers with our products and services reMarkable processes the following personal data for the purpose providing our customers with the products and services the customer has ordered, including entering into an agreement, effectuating a purchase, processing payment and delivering the product and the cloud service to the customer:
• Name, e-mail address, phone number, order details, credit card information or other payment information, wi-fi password (stored locally on the customer’s device, and not otherwise transferred to or accessed by reMarkable), profile picture (optional), IP-address, reMarkable ID.
• Data, information and documents the customer uploads, enters into or generates in reMarkable’s cloud service.
The legal basis for the processing is the Personal Data Act § 8 litra a (fulfilling an agreement to which the customer is party). The data is provided to reMarkable by the customer or user when purchasing a product or service from reMarkable, or subsequently provided or generated by the customer when using reMarkable’s cloud service. reMarkable ID is generated by reMarkable upon registration to the cloud service.
reMarkable processes the following personal data for the purpose of sending marketing to the customer as well as finding potential new customers based on similarities between the customer and the potential customer, using social media tools such as lookalike audience and similar:
• E-mail address
The legal basis for the processing is consent from the registered persons (Personal Data Act § 8(1)), which is voluntary to submit. The data is provided to reMarkable by the customer.
reMarkable wishes to provide our customers with relevant marketing and communication. In order to be able to do this, we use information about our customers to target and adjust the communication. This includes profiling the customer, which means that we make assumptions regarding our customers’ needs or preferences based on analyses of data. reMarkable processes the following personal data for the purpose of profiling and analysing our customers for marketing purposes, including targeting marketing and communication to the customer.
• Name, e-mail address, phone number, order details, IP-address, reMarkable ID.
• Data, information and documents the customer uploads, enters into or generates in reMarkable’s cloud service.
• Usage history and pattern of reMarkable’s products and services (including how, when and how frequent the user uses our cloud service and product), data usage and metadata (such as file formats and size).
The legal basis for the processing is consent from the registered persons (Personal Data Act § 8(1)), which is voluntary to submit. The data is provided to reMarkable by the customer or user when purchasing a product or service from reMarkable, or subsequently provided or generated by the customer when using reMarkable’s cloud service. Profiles are generated by reMarkable.
reMarkable processes the following personal data for the purpose of providing subscribers with the newsletters the subscriptions comprise:
• E-mail
The legal basis for the processing is the Personal Data Act § 8 litra a (fulfilling an agreement to which the customer is party). The data is provided to reMarkable by the subscriber.
reMarkable has a support service on our web site which is open for everyone to use if they have questions about our products and services. reMarkable processes the following information for the purpose of answering any question or enquiry received by reMarkable’s support service:
• E-mail and any other information the person sends reMarkable in the enquiry.
The legal basis for the processing is the Personal Data Act § 8 litra a (fulfilling an agreement to which the customer is party). The data is provided to reMarkable by customer/sender.
Customer data relating to reMarkable’s cloud service is anonymised, and thereafter used in anonymised and aggregated form for statistical purposes, as well as for improvement and development of reMarkable’s products and services. Anonymised data may also be used for other purposes. The legal basis for the anonymization is PDA § 8 (f) (reMarkable’s legitimate interest is not overridden by the interest of the data subjects).
It is voluntary for customers to provide personal data to reMarkable. The data mentioned under Data necessary to provide reMarkable’s customers our products and services according to an agreement with the customer, is however necessary to provide in order to be able to use reMarkable’s services and in order to purchase a product from reMarkable. If a customer does not wish to provide such information, the customer will be unable to purchase reMarkable’s products and services.
Processing based on consent is voluntary, and a consent can always be withdrawn by contacting remarkable via privacy@remarkable.com.
reMarkable does not disclose the personal data to third parties.
reMarkable deletes or anonymises data as soon as the purpose of the processing is fulfilled:
reMarkable’s customers and users
• Data uploaded or generated by the customer when using reMarkable’s cloud service is deleted 3 months after the customer has deleted their account. The customer may delete data at any time through the cloud service.
• Name, contact information and order details are deleted when they are no longer necessary to process considered the purpose of the processing, and when they are no longer necessary to process in order to fulfil legal obligations or for reMarkable to be able to handle claims and complaints.
Subscribers to reMarkable’s news letter
• The data is deleted when the subscriber unsubscribes reMarkable’s newsletter or when the newsletter is discontinued.
Instead of deletion, reMarkable may permanently and irreversibly anonymise the data.
The individual’s rights reMarkable’s general obligation regarding information to the public is fulfilled by this privacy policy. Registered persons also have individual rights relating to:
• Information about the processing of personal data and access to the data
• Rectification and deletion of inaccurate or incorrect data
Customers having a subscription to the cloud service may at any time rectify and/or delete personal data by logging into their user account. Persons who are registered or believe they are registered by reMarkable can contact reMarkable at by mail or e-mail for any use of their rights: reMarkable AS, Biermanns gate 6, 0473 Oslo, Norway or email at privacy@remarkable.com.
As of May 2018, the individuals also have the following rights:
• Right to be forgotten
• Right to restriction of processing
• Right to object to processing
• Right to data portability
If you are dissatisfied with reMarkable’s processing of personal data or have questions or enquiries concerning reMarkable’s processing of personal data, please write to reMarkable at Biermanns gate 6, 0473 Oslo Norway or email us at privacy@remarkable.com. We are happy to assist. Registered individuals may also file a complaint by contacting the data protection authority in Norway or if the customer is resident elsewhere in Europe their local data protection authority.
By continuing to browse the site, you are agreeing to reMarkable’s use of cookies. For further information please see our privacy policy here.
What are cookies and what are they used for? Cookies are small pieces of information stored on your computer, tablet or smart phone when you visit certain websites. We use theise cookies: Google Analytics, Google AdWords, Facebook Pixel, New Relic, Hotjar, Sleeknote, Crazyegg.
What are cookies and why do we use them?
Cookies are small pieces of information stored on your computer, tablet or smart phone when you visit nearly all websites. Most websites today need to collect a certain amount of basic information on its users for the website to work properly.
We use cookies on our website to provide you with better functionality. The collected data are subject to statistical analysis to better understand our customers’ needs. The data are anonymized and cannot be used by reMarkable to identify you.
Cookies are used to distinguish users, determine which browser is used, locate users to identify the relevant country store, identify which site led to our website, determine the number of visits to our website, when visits to our website occur, error logging, and how users navigate the website. We use cookies from reMarkable, Google Analytics, Google AdWords, Sleeknote, DoubleClick, Yotpo, Mention Me, Scentry, Bing, LinkedIn, Pinterest, PayPal, Braintree, Hotjar, YouTube, Instagram, Stripe and Facebook Pixel.
How to disable cookies?
Take note that completely disabling cookies may lead to less functionality of the websites you visit and, in this case, hinder you from buying the products and services provided on remarkable.com.
Cookies can be disabled in the settings of your internet browser (e.g. Chrome, Safari, Firefox, Internet Explorer). Consult your browser’s Help page to disable cookies.
ORDERS PLACED AFTER JUNE 25TH 2018
The seller and supplier of the Product is Remarkable AS, organization number 917 352 836.
Remarkable is registered in the Register of Business Enterprises in Norway.
Remarkable’s contact information is:
Address: Biermanns gate 6, 0473 Oslo, Norway
E-mail: sales@remarkable.com
Phone no.: 0047 23 65 24 40
ORDERS PLACED AFTER DECEMBER 22ND 2017 (NEW ZEALAND ONLY)
The seller and supplier of the Product is Remarkable AS, organization number 917 352 836.
Remarkable is registered in the Register of Business Enterprises in Norway.
Remarkable’s contact information is:
Address: Biermanns gate 6, 0473 Oslo, Norway
E-mail: sales@remarkable.com
Phone no.: 0047 23 65 24 40
Orders placed after December 22nd 2017
ORDERS PLACED AFTER JUNE 25TH 2018
ORDERS PLACED AFTER DECEMBER 22ND 2017
ORDERS PLACED AFTER JUNE 25TH 2018
The seller and supplier of the Product is Remarkable AS, organization number 917 352 836.
Remarkable is registered in the Register of Business Enterprises in Norway.
Remarkable’s contact information is:
Address: Biermanns gate 6, 0473 Oslo, Norway
E-mail: sales@remarkable.com
Phone no.: 0047 23 65 24 40
ORDERS PLACED AFTER DECEMBER 22ND 2017
The seller and supplier of the Product is Remarkable AS, organization number 917 352 836.
Remarkable is registered in the Register of Business Enterprises in Norway.
Remarkable’s contact information is:
Address: Biermanns gate 6, 0473 Oslo, Norway
E-mail: sales@remarkable.com
Phone no.: 0047 23 65 24 40
ORDERS PLACED AFTER JUNE 25TH 2018
ORDERS PLACED AFTER DECEMBER 22ND 2017
ORDERS PLACED AFTER JUNE 25TH 2018
ORDERS PLACED AFTER DECEMBER 22ND 2017
You are receiving this document because you have downloaded and installed, or otherwise obtained, software (“Software”) from reMarkable AS, a company registered in Norway (reg.nr. 917 352 836) (“Licensor”).
The Software is protected by copyright laws and international treaties. All intellectual property rights related to the Software are the property of the Licensor or its suppliers or licensors. This document is a license agreement governing your rights and obligations regarding usage of the Software (“Agreement”).
Any variation to the terms of this Agreement shall only be valid if made in writing by the Licensor.
You are hereby granted a limited, non-exclusive, right to install and use the Software on an approved device.
The Licensor may at any time terminate your rights under this license agreement in case of material breach of this license agreement.
You are not entitled to modify or distribute the Software.
You are not allowed to remove, alter or destroy any proprietary, trademark or copyright markings or notices placed upon or contained with the Software.
You shall not use Licensor’s name or trademarks without Licensor’s prior consent.
The Software may be distributed bundled with certain third party software. A separate document governing usage of such third party software may be obtained from the Licensor, and you shall at all times comply with conditions stated therein.
YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT USE OF THE SOFTWARE IS AT YOUR OWN RISK AND THAT THE SOFTWARE IS PROVIDED "AS IS" WITHOUT ANY WARRANTIES OR CONDITIONS WHATSOEVER. REMARKABLE AS OR ITS SUPPLIERS DO NOT WARRANT THAT THE FUNCTIONS OF THE SOFTWARE WILL MEET YOUR REQUIREMENTS OR THAT THE OPERATION OF THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR FREE. YOU ASSUME RESPONSIBILITY FOR SELECTING THE SOFTWARE TO ACHIEVE YOUR INTENDED RESULTS, AND FOR THE USE AND THE RESULTS OBTAINED FROM THE SOFTWARE.
REMARKABLE AS AND ITS SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES RELATED TO NON-INFRINGEMENT, LACK OF VIRUSES, ACCURACY OR COMPLETENESS OF RESPONSES OR RESULTS, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
IN NO EVENT SHALL REMARKABLE AS OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OR FOR ANY DAMAGES WHATSOEVER (INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, PERSONAL INJURY, LOSS OF PRIVACY OR OTHER PECUNIARY OR OTHER LOSS WHATSOEVER) ARISING OUT OF USE OR INABILITY TO USE THE SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
REGARDLESS OF THE FORM OF ACTION, REMARKABLE AS AND ITS SUPPLIERS AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT SHALL NOT EXCEED THE TOTAL AMOUNT PAYABLE BY YOU UNDER THIS AGREEMENT. THE FOREGOING LIMITATIONS, EXCLUSIONS AND DISCLAIMERS SHALL APPLY TO THE MAXIMUM EXTENT ALLOWED BY APPLICABLE LAW.
This Agreement shall be governed by Norwegian law.
Any and all disputes arising out of the rights and obligations in this Agreement shall be submitted to ordinary court proceedings. You accept the Oslo City Court as the exclusive legal venue under this Agreement.
reMarkable AS
Biermanns gate 6
0473, Oslo
Norge
remarkable.com/contact
The seller and supplier of the Product is Remarkable AS, organization number 917 352 836.
Remarkable is registered in the Register of Business Enterprises in Norway.
Remarkable’s contact information is:
Address: Biermanns gate 6, 0473 Oslo, Norway
E-mail: sales@remarkable.com
Phone no.: 0047 23 65 24 40
Remarkable AS, organization number 917 352 836, (“Remarkable”) has developed and sells paper tablets for reading, writing and sketching. The tablet is connected to a software and a cloud service which allows users to automatically and securely back up their work as well as synchronize their work between different devices (such as computers, mobile phones etc.). In order to use the tablet the customer must enter into this subscription agreement which gives the customer access to the cloud service (the “Subscription Agreement”).
Remarkable’ s cloud based platform “Cloud Service” enables the Customer to upload documents and data created on the tablet and synchronize their work between different devices (or equivalent service developed by Remarkable in the future which offers the Customer corresponding features and functions).
References in the Subscription Agreement to “Customer” shall mean the entity or person stated as “user” in the online login portal available at Remarkable’s website.
The Customer acknowledges to have read and understood the Subscription Agreement. The Subscription Agreement constitutes a binding agreement when the Customer has accepted the Subscription Agreement through the ordering process of the Cloud Service, subject to confirmation by Remarkable as mentioned in clause 1 below.
The Cloud Service and its features are described in further detail on Remarkable’s website.
The Customer may order the Cloud Service using the ordering process on Remarkable’s website. All orders are subject to acceptance by Remarkable at its discretion.
A standard subscription is provided free of charge upon the purchase of the paper tablet.
Remarkable may in the future offer an upgraded cloud service with additional features. Premium subscription is subject to a rolling subscription fee in addition to the price paid for the tablet.
The Customer is granted a limited, revocable, non-exclusive and non-transferable right to use the Cloud Service in accordance with the Subscription Agreement during the subscription period.
The Subscription Period starts running from the moment the Customer creates a customer profile on Remarkable’s website.
Unless otherwise specified in the ordering process, the subscription runs until terminated by either party, in accordance with section 4 below.
The Customer may terminate the Subscription Agreement at any time and without cause through the customer profile on Remarkable’s website.
Remarkable may not terminate the Subscription Agreement during the 30 day refund period pursuant to the terms and conditions for purchase of the tablet, unless; 1) Remarkable offers another solution with similar capabilities, or 2) the Customer is in material breach of the Subscription Agreement pursuant to clause 9 below.
On the expiry of the refund period, the Subscription Agreement may be terminated by Remarkable with three month’s prior notice (current + three months), without stating any reason.
Upon termination of the Subscription Agreement, the Customer will lose access to the Cloud Service. The Customer must ensure to download all data that the Customer wishes to retain from the Cloud Service before the subscription period expires or is terminated.
Remarkable provides a standard file format for such data export through the Cloud Service. Remarkable will upon the Customer’s consent keep the data stored in the Cloud Service after the termination of the Subscription Agreement.
Information about the platform, hardware and software requirements for the Cloud Service is available here (“Technical Requirements”).
The Technical Requirements may be updated by Remarkable without prior notice. Remarkable shall, however, notify the Customer at least 60 days in advance if Remarkable will stop supporting previously supported Technical Requirements.
Amendments to Technical Requirements shall not affect the Customer’s use of the Cloud Service, but if the Customer fails to meet the Technical Requirements, subsequent updates and extensions to the service may become unavailable to the Customer.
The Customer shall be responsible for obtaining and maintaining all hardware, software, third party services and other equipment needed for the access and use of the Cloud Service, and is responsible for all charges and expenses related thereto, including internet access. Remarkable reserves the right to cancel access to the Cloud Service in the event that Customer’s failure to maintain and update its own hardware or software should represent a security risk for Remarkable.
The Cloud Service is provided “as is” and as a standardized service to anyone who has a valid subscription. The Cloud Service shall, however, fulfill the quality and accessibility requirements generally associated with this type of service. A subscription gives the Customer a right to use the Cloud Service as is at all times, and the Customer’s use is not conditional or tied to a specific version or functionality. Remarkable shall not be responsible for ensuring that the service fits the purpose for which the Customer uses the Cloud Service. Remarkable reserves the right to make improvements, add, modify or remove functionality. Remarkable may, however, not remove functionality which in Remarkable’s view is to be regarded as key features of the Cloud Service.
The Customer acknowledges that the Cloud Service will not always be completely free of errors and that the improvement of the Cloud Service is a continuous process. The Customer is further aware that successful use of the Cloud Service is dependent on equipment and factors that the Customer itself is responsible for (such as adequate internet connection) or which is outside of Remarkable’ s control. Remarkable is not liable for any discontinuance or disruption of the operation of the Cloud Service caused by a default in any third party service or by the Customer’s own circumstances which is necessary to access the service, including errors in internet connections, browsers, operating systems or other third party software. Third party software and operating system updates etc. may influence the usability of the Cloud Service, and Remarkable has no responsibility in this regard. Remarkable will however always use its best efforts to accommodate and develop the Cloud Service on the basis of updates etc. relating to hardware and software supported by Remarkable in accordance with the Technical Requirements specified above.
The Customer is responsible for backing up the content in the Cloud Service, and Remarkable encourages the Customer to do so in order to avoid loss of data. Remarkable shall under no circumstance be liable to the Customer for loss of data.
OTHER THAN AS EXPRESSLY SET OUT HEREIN, REMARKABLE MAKES NO OTHER WARRANTY TO CUSTOMER, EITHER EXPRESS OR IMPLIED, WITH RESPECT TO THE CLOUD SERVICE, AND DISCLAIMS ALL OTHER WARRANTIES TO THE FULLEST EXTENT PERMITTED BY LAW.
Remarkable will manage the personal data which the Customer provides or uploads to the Cloud Service only to the extent necessary to fulfill its obligations pursuant to this Subscription Agreement.
For further information on Remarkable’ s management of personal data, including information about your rights as registered, please refer to Remarkable’ s Privacy Protection Statement, which is available at www.remarkable.com/legal.
The Customer shall not use the Cloud Service in any way which violates any laws, infringes anyone’s rights (including but not limited to intellectual property rights such as copyright) or damages or interferes with the Cloud Service or any features on the Cloud Service.
The Customer shall ensure that the Customer’s log-in details, passwords, and equivalent obtained by the Customer in conjunction with registration are stored and used in a secure manner and cannot be accessed or used by third parties. The Customer agrees to notify Remarkable immediately of any unauthorized use of the above information or any other breach of security.
Remarkable has no obligation to monitor the Customer’s use of the Cloud Service in order to ensure compliance with the terms of this Subscription Agreement or Norwegian law. However, Remarkable reserves the right at all times to edit, refuse to post or to remove and delete any information or data, in whole or in part, if Remarkable reasonably suspects that there might be a breach of the Subscription Agreement or Norwegian law.
The Customer owns and is responsible for all data, information and material of any kind uploaded to the Cloud Service by the Customer, including personal data. Where applicable, the Customer is responsible for obtaining the appropriate authorizations for processing personal data. The Customer is also required to obtain the consent of the people involved where applicable. The Customer is fully responsible for ensuring that the data or information he or she uploads to the Cloud Service can be legally uploaded, that the data is legal and that the data does not violate third party rights, such as privacy rights, publishing rights, copyright, contractual rights, intellectual property rights or other rights.
The Customer undertakes to indemnify Remarkable for any third party claims arising as a result of the Customer’s use of the Cloud Service in breach of the Subscription Agreement.
It should be noted that the provisions of this clause [10] applies unless mandatory consumer protection legislation prescribes a better solution for the Customer. Mandatory consumer protection law complements the provisions of this Subscription Agreement.
Remarkable may terminate this Subscription Agreement with immediate effect if the Customer is in material breach of any provisions of the Subscription Agreement. Material breach includes but is not limited to (i) use the Cloud Service as part of any crime or illegal behavior (including without limitation all kinds of fraud), (ii) use of the Cloud Service in a manner that violates any policies or guidelines implemented by Remarkable from time to time with respect to the use of the Cloud Service or which may result in losses or the risk of loss for Remarkable or any third party, (iii) attempts by the Customer to amend the Cloud Service or to use any other software or hardware other than Remarkable’ s Software or hardware linked to the Cloud Service or (iv) payment default lasting more than 20 days, provided Remarkable has provided the Customer with at least one payment reminder (which may be sent my e-mail).
The Customer shall be entitled to terminate the Subscription Agreement with immediate effect if Remarkable is in material breach of the Subscription Agreement.
Remarkable shall only be liable for direct loss caused by Remarkable’s breach of the Subscription Agreement and shall not be liable for special, consequential or incidental damages or indirect loss or punitive or exemplary damages, unless caused intentionally. For the purposes of this agreement, indirect loss means loss of profits, loss of reputation, loss of data, and other losses which, in accordance with Norwegian law, are regarded as indirect losses.
However, if the Cloud Service is used for non-consumer purposes, the total liability for Remarkable, regardless of cause, is capped at the price of the Product.
Remarkable shall not be responsible nor liable to the Customer for any failure or delay in performance due to circumstances beyond its reasonable control, including, without limitation, war, riot, embargoes, acts of civil or military authorities, fire, floods, accidents, service outages resulting from equipment and/or software failure and/or telecommunications failures, power failures, network failures, failures of third party service providers (including providers of internet services and telecommunications). The performance of this agreement shall then be suspended for as long as any such event shall prevent the affected party from performing its obligations under this agreement.
The Cloud Service and all associated copyrights, know-how, trade secrets, trademarks and other intellectual property rights belong to Remarkable and Remarkable’ s suppliers. The Subscription Agreement does not imply any right for the Customer beyond the limited rights of use expressly granted in clause [2] above.
Remarkable may use sub-contractors to deliver the Cloud Service, including all support and maintenance services. To the extent a sub-contractor processes personal data for which the Customer is data controller, the Data Processing Agreement (Appendix 1) sets out requirements in this regard.
Remarkable reserves the right to amend and change the terms of this Subscription Agreement by giving notice, unless the change is due to a legal obligation which implies a notice period.
Notice shall be given by e-mail to the e-mail address in your profile, and shall be deemed given to the Customer on the day the e-mail is sent.
All notices pursuant to the Subscription Agreement shall be submitted via Remarkable.com. All notices to the Customer shall be sent to the e-mail address provided by the Customer in the order form (or subsequently updated e-mail address).
If the Customer has questions relating to the Cloud Service or wishes to make a complaint, Remarkable may be contacted by via an online form at remarkable.com.
If a Customer wants an additional copy of the Subscription Agreement that the customer has accepted, Remarkable will submit this to the Customer upon request.
This Subscription Agreement shall be governed by and construed in accordance with the laws of Norway. Any disputes shall be referred to and finally resolved by the courts of Norway. The legal venue shall be Oslo City Court.
**********
Remarkable AS
Organization number 917 352 836
Registered in the Register of Business Enterprises in Norway
Address: Biermanns gate 6, 0473 Oslo, Norway
E-mail: sales@remarkable.com
Phone no.: 0047 23 65 24 40
These terms are available in Norwegian.
Remarkable AS, organization number 917 352 836, (“Remarkable”) has developed and sells paper tablets for reading, writing and sketching. The tablet is connected to a software and a cloud service which allows users to automatically and securely back up their work as well as synchronize their work between different devices (such as computers, mobile phones etc.). In order to use the tablet the customer must enter into this subscription agreement which gives the customer access to the cloud service (the “Subscription Agreement”).
Remarkable’ s cloud based platform “Cloud Service” enables the Customer to upload documents and data created on the tablet and synchronize their work between different devices (or equivalent service developed by Remarkable in the future which offers the Customer corresponding features and functions).
References in the Subscription Agreement to “Customer” shall mean the entity or person stated as “user” in the online login portal available at Remarkable’s website.
The Customer acknowledges to have read and understood the Subscription Agreement. The Subscription Agreement constitutes a binding agreement when the Customer has accepted the Subscription Agreement through the ordering process of the Cloud Service, subject to confirmation by Remarkable as mentioned in clause 1 below.
The Cloud Service and its features are described in further detail on Remarkable’s website, www.remarkable.com.
The Customer may order the Cloud Service using the ordering process on Remarkable’s website. All orders are subject to acceptance by Remarkable at its discretion.
A standard subscription is provided free of charge upon the purchase of the paper tablet.
Remarkable may in the future offer an upgraded cloud service with additional features. Premium subscription is subject to a rolling subscription fee in addition to the price paid for the tablet.
The Customer is granted a limited, revocable, non-exclusive and non-transferable right to use the Cloud Service in accordance with the Subscription Agreement during the subscription period.
The Subscription Period starts running from the moment the Customer creates a customer profile on Remarkable’s website.
Unless otherwise specified in the ordering process, the subscription runs until terminated by either party, in accordance with section 4 below.
It should be noted that the provisions of this clause 4 apply unless mandatory consumer protection legislation prescribes a better solution for the Customer.
The Customer may terminate the Subscription Agreement at any time and without justification through the customer profile on Remarkable’s website.
Remarkable may not terminate the Subscription Agreement during the two year complaint period pursuant to the terms and conditions for purchase of the tablet, unless; 1) Remarkable offers another solution with similar capabilities, or 2) the Customer is in material breach of the Subscription Agreement pursuant to clause 9 below.
On the expiry of the complaint period, the Subscription Agreement may be terminated by Remarkable with three month’s prior notice (current + three months), without stating any reason.
Upon termination of the Subscription Agreement, the Customer will lose access to the Cloud Service. The Customer must ensure to download all data that the Customer wishes to retain from the Cloud Service before the subscription period expires.
Remarkable provides a standard file format for such data export through the Cloud Service. Remarkable will upon the Customer’s consent keep the data stored in the Cloud Service after the termination of the Subscription Agreement.
Information about the platform, hardware and software requirements for the Cloud Service is available here (“Technical Requirements”).
The Technical Requirements may be updated by Remarkable without prior notice. Remarkable shall, however, notify the Customer at least 60 days in advance if Remarkable will stop supporting previously supported Technical Requirements.
Amendments to Technical Requirements shall not affect the Customer’s use of the Cloud Service, but if the Customer fails to meet the Technical Requirements, subsequent updates and extensions to the service may become unavailable to the Customer.
The Customer shall be responsible for obtaining and maintaining all hardware, software, third party services and other equipment needed for the access and use of the Cloud Service, and is responsible for all charges and expenses related thereto, including internet access. Remarkable reserves the right to cancel access to the Cloud Service in the event Customer’s failure to maintain and update own hardware or software should represent a security risk for Remarkable.
It should be noted that the provisions of this clause 6 applies unless mandatory consumer protection legislation prescribes a better solution for the Customer.
The Cloud Service is provided “as is” and as a standardized service to anyone who has a valid subscription. The Cloud Service shall, however, fulfill the quality and accessibility requirements generally associated with this type of service. A subscription gives the Customer a right to use the Cloud Service as is at all times, and the Customer’s use is not conditional or tied to a specific version or functionality. Remarkable shall not be responsible for ensuring that the service fits the purpose for which the Customer uses the Cloud Service. Remarkable reserves the right to make improvements, add, modify or remove functionality. Remarkable may, however, not remove functionality which in Remarkable’s view is to be regarded as key features of the Cloud Service.
The Customer acknowledges that the Cloud Service will not always be completely free of errors and that the improvement of the Cloud Service is a continuous process. The Customer is further aware that successful use of the Cloud Service is dependent on equipment and factors that the Customer itself is responsible for (such as adequate internet connection) or which is outside of Remarkable’ s control. Remarkable is not liable for any discontinuance or disruption of the operation of the Cloud Service caused by a default in any third party service or by the Customer’s own circumstances which is necessary to access the service, including errors in internet connections, browsers, operating systems or other third party software. Third party software and operating system updates etc. may influence the usability of the Cloud Service, and Remarkable has no responsibility in this regard. Remarkable will however always use its best efforts to accommodate and develop the Cloud Service on the basis of updates etc. relating to hardware and software supported by Remarkable in accordance with the Technical Requirements specified above.
The Customer is responsible for backing up the content in the Cloud Service, and Remarkable encourages the Customer to do so in order to avoid loss of data. Remarkable shall under no circumstance be liable to the Customer for loss of data.
Remarkable will process the personal data which the Customer provides or uploads to the Cloud Service only to the extent necessary to fulfill its obligations pursuant to this Subscription Agreement.
For further information on Remarkable’ s processing of personal data, including information about your rights as registered, please refer to Remarkable’ s Privacy Protection Statement, which is available at www.remarkable.com/legal.
The Customer shall not use the Cloud Service in any way which violates any laws, infringes anyone’s rights or damages or interferes with the Cloud Service or any features on the Cloud Service.
The Customer shall ensure that the Customer’s log-in details, passwords, and equivalent obtained by the Customer in conjunction with registration are stored and used in a secure manner and cannot be accessed or used by third parties. The Customer agrees to notify Remarkable immediately of any unauthorized use of the above information or any other breach of security.
Remarkable has no obligation to monitor the Customer’s use of the Cloud Service in order to ensure compliance with the terms of this Subscription Agreement or applicable consumer purchasing legislation. However, Remarkable reserves the right at all times to edit, refuse to post or to remove and delete any information or data, in whole or in part, if Remarkable reasonably suspects that there might be a breach of the Subscription Agreement or applicable consumer purchasing legislation.
The Customer owns and is responsible for all data, information and material of any kind uploaded to the Cloud Service by the Customer, including personal data. Where applicable, the Customer is responsible for obtaining the appropriate authorizations for processing personal data. The Customer is also required to obtain the consent of the people involved where applicable. The Customer is fully responsible for ensuring that the data or information he or she uploads to the Cloud Service can be legally uploaded, that the data is legal and that the data does not violate third party rights, such as privacy rights, publishing rights, copyright, contractual rights, intellectual property rights or other rights.
The Customer undertakes to indemnify Remarkable for any third party claims arising as a result of the Customer’s use of the Cloud Service in breach of the Subscription Agreement.
It should be noted that the provisions of this clause 9 applies unless mandatory consumer protection legislation prescribes a better solution for the Customer. Mandatory consumer protection law complements the provisions of this Subscription Agreement.
Remarkable may terminate this Subscription Agreement with immediate effect if the Customer is in material breach of any provisions of the Subscription Agreement. Material breach includes but is not limited to (i) use the Cloud Service as part of any crime or illegal behavior (including without limitation all kinds of fraud), (ii) use of the Cloud Service in a manner that may result in losses or the risk of loss for Remarkable or any third party, (iii) attempts by the Customer to amend the Cloud Service or to use any other software or hardware other than Remarkable’ s Software or hardware linked to the Cloud Service or (iv) payment default lasting more than 20 days, provided Remarkable has provided the Customer with at least one payment reminder (which may be sent my e-mail).
The Customer shall be entitled to terminate the Subscription Agreement with immediate effect if Remarkable is in material breach of the Subscription Agreement.
It should be noted that the provisions of this clause 10 applies unless mandatory consumer protection legislation prescribes a better solution for the Customer.
Remarkable shall only be liable for direct loss caused by Remarkable’s breach of the Subscription Agreement and shall not be liable for indirect loss unless caused intentionally or by gross negligence. For the purposes of this agreement, indirect loss means loss of profits, loss of reputation, loss of data, and other losses which, in accordance with applicable consumer purchasing legislation, are regarded as indirect losses.
However, if the Cloud Service is used for non-consumer purposes, the total liability for Remarkable, regardless of cause, is capped at the price of the Product.
Remarkable shall not be responsible nor liable to the Customer for any failure or delay in performance due to circumstances beyond its reasonable control, including, without limitation, war, riot, embargoes, acts of civil or military authorities, fire, floods, accidents, service outages resulting from equipment and/or software failure and/or telecommunications failures, power failures, network failures, failures of third party service providers (including providers of internet services and telecommunications). The performance of this agreement shall then be suspended for as long as any such event shall prevent the affected party from performing its obligations under this agreement.
The Cloud Service and all associated copyrights, know-how, trade secrets, trademarks and other intellectual property rights belong to Remarkable and Remarkable’ s suppliers. The Subscription Agreement does not imply any right for the Customer beyond the limited rights of use expressly granted in clause 3 above.
Remarkable may use sub-contractors to deliver the Cloud Service, including all support and maintenance services. To the extent a sub-contractor processes personal data for which the Customer is data controller, the Data Processing Agreement (Appendix 1) sets out requirements in this regard.
Remarkable reserves the right to amend and change the terms of this Subscription Agreement by giving notice, unless the change is due to a legal obligation which implies a notice period.
Notice shall be given by e-mail to the e-mail address provided by the Customer in the order form (or subsequently updated e-mail address) and shall be deemed received by the Customer if the Customer can retrieve the content under normal circumstances.
All notices pursuant to the Subscription Agreement shall be submitted via Remarkable.com. All notices to the Customer shall be sent to the e-mail address provided by the Customer in the order form (or subsequently updated e-mail address).
The Cloud Service is classed as digital content pursuant to applicable consumer purchasing legislation, and is therefore not subject to cancellation rights. Delivery of the Cloud Service is done without undue delay after the Customer has ordered the service. In the ordering process, the Customer is asked to consent to commencement of delivery, while acknowledging that the right of cancellation has thus been lost.
If the Customer has questions relating to the Cloud Service or wishes to make a complaint, Remarkable may be contacted by via an online form at remarkable.com.
You may also file your complaint through the European Union Online Dispute Resolution.
If a Customer wants an additional copy of the Subscription Agreement that the customer has accepted, Remarkable will submit this to the Customer upon request.
This Subscription Agreement shall be governed by and construed in accordance with the laws of Norway. Any disputes shall be referred to and finally resolved by the courts of Norway. The legal venue shall be Oslo City Court. These terms will not limit any consumer protection rights that you may be entitled to under the mandatory laws of your country of residence.
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Remarkable AS
Organization number 917 352 836
Registered in the Register of Business Enterprises in Norway
Address: Biermanns gate 6, 0473 Oslo, Norway
E-mail: sales@remarkable.com
Phone no.: 0047 23 65 24 40
The seller and supplier of the Product is Remarkable AS, organization number 917 352 836.
Remarkable is registered in the Register of Business Enterprises in Norway.
Remarkable’s contact information is:
Address: Biermanns gate 6, 0473 Oslo, Norway
E-mail: sales@remarkable.com
Phone no.: 0047 23 65 24 40
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