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5.2 How to return an item

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In order to return your reMarkable device, please follow these steps:

1. Create an account and register your return at remarkable.12return.com.

You will receive an email confirmation when your request has been processed and approved by one of our staff. Please allow 2-3 business days for us to process your return once the request has been submitted. It may take up up to a week in periods of high demand. 

 

2. Schedule a time for pickup by DHL

Use the link from the request approved-email or find your request under 'Open tasks' at remarkable.12return.com. Please note that pickup by DHL must be booked within 30 days of the approval date for the return request.

To prepare your return please follow these steps:

  1. Print the Shipping Labels and Proforma Invoice which can be found in your return request at remarkable.12return.com. Please print 3 copies of the Proforma Invoice. 
  2. Please package your tablet properly for its trip to our return centre. Attach the Shipping Label on the outside of your package. 

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    We advise to ship your tablet in its original box and place it in a bigger box with bubble wrap to prevent damage. Your parcel will have to travel over conveyor belts and warehouse slides. reMarkable is not responsible for damage during delivery. 
    Please note that returns that are eligible for a refund within the 14-day return period must include all items received when ordered from remarkable.com.
  3. Hand the package to the DHL Express courier with the "ARCHIVE DOC" Shipping Label and the 3 Proforma Invoices.

 

3. Receive a refund* or replacement 

You will be issued a refund or replacement within 15 - 20 days once the package is received and processed at our facilities. Please allow for more time during holiday periods. 

*Note that we do not refund customs and VAT. Customs duties, VAT and other fees or taxes will be handled by the relevant authorities in the shipment address country. 

  

Note

Please make sure that you take the adequate steps to backup your data and/or reset your device before returning your reMarkable.

If you are a Hong Kong customer, please see our Terms and conditions. 

 

Read more:

Return policy

I have problems returning an item