If you would like to cancel your pre-order and ask for a refund, please reply to the confirmation email we sent you after you pre-ordered. Also, make sure the transaction number is in the email.
If you have pre-ordered a reMarkable paper tablet but haven't received a confirmation email, and would like to cancel your order, then please let us know by submitting a request in our help center.
We have refunded all customers so far within one week of the request. In extraordinary circumstances, it might take longer, please see our Terms and Conditions for details.