The reMarkable paper tablet is shipped with express shipping, which means that orders cannot be canceled before shipment. To cancel your order, please follow one of the steps below:
1. Refuse delivery:
- Upon delivery, inform DHL that you do not wish to receive the order and that the parcel needs to be returned to the sender.
- Once DHL is informed, and your tracking status shows "returned to shipper", please contact our customer service team for us to be able to refund you the amount you paid.
2. You want to cancell your order because you're not at your provided address:
- Get in touch with DHL and tell them to ship the order back to us.
- Once your tracking shows "returned to shipper", please contact our customer service team
for us to be able refund you the amount you paid.
If you receive your order, please follow the return process in order to receive a refund.
Please see our Terms and Conditions for details.