reMarkable 2 pre-order
Please note that pre-order cancellations can’t be reversed. If you decide to cancel an existing pre-order and place a new one at a later date, the new order will end up in the batch we are currently selling in our webshop. This means you will lose your spot in the pre-order queue, and be given a new estimated delivery window based on the availability of stock at that time.
We will also be unable to re-apply the USD $137 limited time launch offer discount, or the exclusive customer offer discount, should they no longer be available.
To cancel your order, please send us a message here, and our support team will assist you.
Please note: When you contact our support team, remember not to close your request until one of our support agents has confirmed your cancellation.
reMarkable 1
The reMarkable paper tablet is shipped with express shipping, which means that orders cannot be canceled before shipment. To cancel your order, please follow one of the steps below:
Refuse delivery:
- Upon delivery, inform DHL that you do not wish to receive the order and that the parcel needs to be returned to the sender.
- Once DHL is informed, and your tracking status shows "returned to shipper", please contact our customer service team so that we can refund you the amount you paid.
If you want to cancel your order because you're not at your provided address:
- Get in touch with DHL and ask them to ship the order back to us.
- Once your tracking shows "returned to shipper", please contact our customer service team so that we can refund you the amount you paid.
If you receive your order and want to return your paper tablet, please follow the return process to receive your refund.
Please see our Terms and Conditions for details.
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