The reMarkable device appears frozen and does not respond. Nothing happens when pressing the buttons or using the stylus.
How to solve the issue
To solve this issue, try the following steps:
- Turn off the device by holding down the power button for at least 15 seconds
- Wait for 5 seconds
- Restart the device by pressing the power button for 2 seconds
If the device still does not respond:
- Charge the device with a different USB charger. Use a Micro-USB cable through a mains connected charger to charge your reMarkable device. Allow the charger to be plugged in for at least 24 hours before using the device.
If you are still experiencing issues with your device, please contact us here.
Line defect on the screen
If a line appears on the screen of the reMarkable paper tablet, contact our customer service team for help. Please make sure to attach an image of the device when you submit a support request.