If your reMarkable paper tablet appears frozen and nothing happens when pressing the buttons or using the Marker, try the below steps.
- Turn off the device by holding down the power button for at least 15 seconds
- Wait for five seconds
- Restart the device by pressing the power button for two seconds
If your device still doesn't respond, try charging your reMarkable with a different USB charger, preferably using a micro USB cable connected to your laptop. Make sure that your PC isn’t sleeping while your reMarkable is connected to it. Allow your reMarkable to charge for at least 24 hours before using it again.
If you're still experiencing issues with your device, please contact us here.