reMarkable’s 1-Year Limited Warranty Policy
In this article, you’ll find the terms and conditions of our 1-year limited warranty, including information about what’s covered and what isn’t, how to make a claim, and what to do if you’re no longer covered.
When you buy your reMarkable 2, a 1-year limited warranty is included in your purchase. The 1-year warranty covers your reMarkable and accessories.
If you add a Connect subscription to your purchase, your paper tablet will have additional cover from our reMarkable 2 Protection Plan, giving you up to three years of extra protection.
For more information about our protection plan, see this page.
Our customers are also eligible for our100-day satisfaction guarantee, meaning you can return your reMarkable paper tablet and any accessories you bought — no questions asked.
Limited 1-year warranty for all Product purchases
All reMarkable-branded products (“Products”) come with a one (1) year limited warranty, starting on the day that the end-user purchaser made the original retail purchase (the “Limited Warranty”). During this time, reMarkable is responsible for any defects related to material or workmanship, as long as the product is used in accordance with our published user guidelines and safety information.
The Limited Warranty is a voluntary warranty that provides benefits in addition to, and not instead of, rights provided by consumer law. Nothing in this clause shall be construed to exclude, limit or suspend other mandatory rights you may have under applicable local law. You have the right to choose whether to claim service under the Limited Warranty or under their consumer law rights. The terms and conditions for the Limited Warranty does not apply to claims made under applicable consumer law.
What’s covered by our 1-year limited warranty
reMarkable AS, Biermanns gate 6, 0473 Oslo, Norway (“reMarkable”) warrants that all reMarkable-branded products are free from material and workmanship defects under normal use in accordance with reMarkable’s published user manuals and safety information.
The Limited Warranty applies to both the reMarkable 2 paper tablet and accessories, such as our Marker Plus and Book folio. The Limited Warranty does not apply to marker tips and cables.
If you experience any problems while using your reMarkable or any of its accessories, check out our troubleshooting and setup and use articles to fix issues or get help with key features.
Our 1-year limited warranty is there to protect you against defects. If you experience any faults or quality issues related to the manufacture of your device - you'll be able to return it for a free replacement. This includes accessories, such as the Marker Plus and Book Folio.
The warranty is valid for one year from the date you purchased your device, if you purchased it in our webshop or in a retail store.
To see if the issue affecting your device is covered under the terms of our warranty, please follow the steps in our dedicated returns portal before submitting a claim for us to review.
What’s not covered by the Limited Warranty policy
Unfortunately, accidents can happen, and our warranty policy is limited to faults and issues within our control as a company and manufacturer. Therefore, our warranty doesn't cover Products that have:
(i) been subject to damage caused by accident, abuse, misuse, fire, liquid contact, earthquake or other external causes,
(ii) been maltreated or used in a manner not compatible with the instructions in the User Guide or reasonable normal care,
(iii) defects caused by wear and tear,
(iv) cosmetic damage, including but not limited to scratches, dents and broken plastic on ports, unless the damage prevents ordinary use of the product,
(v) damages to consumable parts, such as marker tips or protective coatings which have been designed to diminish over time,
(vi) been modified, altered or adapted without reMarkable’s prior written consent,
(vii) been used with third party equipment and/or software not provided nor approved by reMarkable, to the extent the problem is attributable to such use,
(viii) limited internet accessibility or other software issues due to restrictions in the region where the Product is used,
(ix) had the serial number removed or defaced from the Product, or
(x) damages or defects that are caused by a repair performed by an unauthorized third party.
The Limited Warranty is extended to and applied to all accessories developed and sold by reMarkable on www.remarkable.com, excluding marker tips and cables.
reMarkable reserves the right to reject any warranty claim from persons failing to provide valid proof of purchase from reMarkable.
When must a warranty claim be made
Warranty claims must be made no later than one year from the date of the original retail purchase of the Product(s) by the end-customer, whether the purchase was made via online retail or in a physical store. If the product was bought second-hand, the warranty period started on the date that the original owner purchased the product.
Making a warranty claim
If you need to make a warranty claim, it’s a simple process. To get started, go to our dedicated returns portal and log in using the email address used when placing your order.
It’s important to use the email address you used when ordering (and not your my.remarkable.com account login details), to sign in to the returns portal. This will help us find your unique order ID faster so that all the products you purchased will be listed.
Once you've logged in, just follow the instructions to place a warranty claim. Our support team will review your request and send you an email within three to five business days. You can check the status of your warranty claim at any time, by signing in to our returns portal.
If you bought your reMarkable at a retail store, simply log in to our returns portal using your my.remarkable.com account details and follow the instructions to submit a claim. Please get in touch with our support team if you need further assistance.
How to return for a replacement under warranty.
How we will handle a warranty claim
Upon receipt of a warranty claim, reMarkable will revert with further information regarding the process for determining whether the defect is covered by the limited warranty.
If the defect is covered by the limited warranty, reMarkable may offer either a repair or a replacement, depending on the nature of the defect and other relevant circumstances. The repair or replacement will happen at no cost to the customer. Refurbished Products may be used as replacements.
reMarkable warrants that the repairs will be performed in a competent manner and that all parts used to repair or replace your product will be free from defects in materials and workmanship for a period of 90 days.
reMarkable may also decide to offer a partial or full refund for the defective products.
What to do if your product isn’t covered by warranty
If your product isn’t within its warranty period, or suffered accidental damage, then we do offer a trade-in program for a replacement device. You’ll get the option to purchase a newly-refurbished reMarkable for a reduced price when you return your device to us.
If you have questions about purchasing a replacement device, please visit our returns portal or contact our customer service for assistance.
Local laws and regulations may apply for customers that want to return their device for a refund. If you want to return your device based on consumer rights in your country, please contact our support team here.
Read more