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    Syncing/cloud related issues

    If you experience trouble connecting your reMarkable to the cloud, files not syncing, handwriting conversion not working, or other issues related to features that relies on the cloud, try the steps in this article.

     

    Device syncing

    A cloud icon in the bottom toolbar will continually update you with the status of your connection to the reMarkable cloud.

    To manually check the status of your connection:

    • Go to Settings and select Storage.
    • Select Check sync.
    • The cloud connection status will be displayed.
    • In case of any cloud connection issues, try holding in the power button for fifteen seconds till your reMarkable turns off, then press the power button again to turn it back on. 

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    Trouble syncing files

    If you are having trouble syncing your files to the reMarkable cloud, please try the following steps: 

    • Make sure that you are connected to a Wi-Fi network in order to sync your files from your device to the cloud.
    • Make sure that you are signed in to your reMarkable account.
    • Restart the reMarkable app and the reMarkable paper tablet.

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    If you keep experiencing trouble syncing your files, or with any other cloud related features, try the following steps:

    • Try connecting your reMarkable to your phone’s mobile hotspot
    • Make sure your router's firmware is up to date
    • Restart your router and reMarkable device
    • Change the network security settings to WPA2, if you haven't already. Try the other available settings
    • If you are using a VPN service, try disabling the VPN
    • Change the Wi-Fi frequency from 5 GHz to 2.4 GHz or vice versa
    • Change the Wi-Fi channel

    The proper way to do some of these troubleshooting steps can vary from router to router. If you’re unsure how to properly perform some of these steps, we recommend looking through your router’s manual, or contacting your internet service provider.

    If you are still experiencing issues syncing files to your device, please contact us here.

     

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