If you for any reason are not satisfied with your reMarkable purchase, we will offer you a free return and full refund within 30 days* from the day of delivery, in accordance with our satisfaction guarantee.
*30 calendar days from the day the order is delivered. Note: The 30-day return period is not available for customers in Hong Kong. Please see our Terms and conditions for details.
Return for repair/ replacement
If you should experience any problems with reMarkable or any of the reMarkable accessories, please see our Troubleshooting and Setup and use -articles.
If you need to return your device for repair or replacement it’s important that you contact our support team and get your return approved before submitting it through the 12return portal.
Return process checklist:
Web store:
reMarkable can only process merchandise and products directly purchased from our webshop. If you want to return reMarkable merchandise not directly purchased from reMarkable, please be advised that we will not be able to process your request. If you ordered from Amazon after 13.08.2018, please contact Amazon to return the reMarkable.
Warranty:
Returns that do not qualify for warranty coverage and/or lie outside the warranty period will not be processed.
Correct information:
Returns that do not contain the required information, are sent directly to our headquarters, or in other ways do not follow the described return process, will be rejected.
Satisfaction guarantee:
Returns that are eligible for a refund within the 30-day return period must include all items received when ordered from remarkable.com
30 Days DHL:
Pickup by DHL must be booked within 30 days of the approval date for the return request. Note that the pickup can not be scheduled more than 10 days ahead.
Batteries:
Damaged batteries should be treated as hazardous materials. Do not return the device if the battery is swelling, leaking, or if you in any other way suspect that the battery is damaged. In this case, please make sure you dispose of or recycle the reMarkable and its accessories according to local laws and regulations. Do not puncture, drop or incinerate the battery.