Return policy
For customers who purchased a reMarkable 2 in our webshop, we offer a 100-day satisfaction guarantee from the day your order is delivered so you can try it risk-free.
This means if you want to return your device, we offer a free return and full refund.
Local laws and regulations may apply for customers that want to return their device for a refund. If you want to return your device, please refer to the consumer rights in your country.
Return process checklist
- Products must have been purchased directly from reMarkable.com
reMarkable can only process returns for products purchased from our webshop, physical stores, and business sales channel. If you wish to return reMarkable merchandise not purchased directly from us, please contact the third-party seller for specific return instructions. If you ordered from Amazon after 13.08.2018, then contact Amazon directly to return your reMarkable. - 2nd-hand purchases and gifts
To return your order, you'll need to log in with the same email address used when placing your order. reMarkable will not be able to edit or provide the email address which was used when ordering. If you don't have access to the email address used, please contact the original buyer. - Correct products/information
Please note that any returns without the required information, returns sent directly to our headquarters, or returns that don’t follow the described return process will be rejected.
Satisfaction guarantee returns
Returns that are eligible for a refund within the 100-day satisfaction guarantee must include all items received after ordering at remarkable.com (this means your Marker and Folio - if applicable). Products may have been used, and it’s not necessary to return all Marker tips.
Please note that any differences between what you ordered and what you returned to us need to be handled manually at our returns center and therefore require extra time to process. This means your refund will not be issued within the standard estimated time stated. reMarkable also reserves the right to charge you for extra shipping and handling costs in this case.
Repair/Replacement returns
If you experience any problems with your reMarkable or any of its accessories, please see both our Troubleshooting and Setup and use articles. To determine if the issue with your product is covered under warranty, it’s necessary to follow the steps in the returns portal before submitting a return.
In the event the issue you're experiencing isn’t covered under our warranty, it's possible to buy a refurbished product at a reduced price through our dedicated returns website.
Please note that when returning for a repair or replacement, only the faulty product needs to be sent back to us. Any accessories or related products cannot be returned or refunded.
Pick-up with DHL
Pickup by DHL must be booked within 30 days of the approval date for the return request. Note that the pickup can not be scheduled more than 30 days ahead. If you miss the pick-up appointment with DHL, you must bring your return to a DHL drop-off location near you. The pick-up address must be eligible for DHL pick-up service. You can verify your address on this page. Learn how here.
Use Hong Kong, New Territories as your 'To' address. If your address cannot be verified by DHL, you must choose Drop-off as your return method.
Batteries
Damaged batteries should be treated as hazardous materials. Do not return the device if the battery is swelling, leaking, or if you in any other way suspect that the battery is damaged. In this case, please take photos of the device showing your serial number and today's date and send them to us here.
After our support team has reviewed the issue, it’s important to make sure you dispose of or recycle, your reMarkable and its accessories in accordance with local laws and regulations. Make sure you don’t puncture, drop, or incinerate the battery.