How to return for a refund

Use the email address you used when ordering in our webshop.

You’ll need to verify your account by clicking the link in the email you get after creating your account.
Check your spam folder if you’re unable to find it.

• Select the order you wish to return to us by checking the box in the top left corner.
• Please make sure that you have updated your shipping address before proceeding.
• Select your reason for returning your reMarkable.

2. Book a pick-up/find a drop-off location with DHL.

Please note that the pickup can not be scheduled more than 30 days in advance.

For drop-off - select the nearest DHL drop-off location by typing your address into the textbox on the left.
To proceed, just tick the checkbox to agree to our return policy. 

For pick-up - select a suitable date from the calendar. Choose a time-slot using the drag-and-drop menu.
To proceed, tick the checkbox to agree to our return policy. 

• Print the shipping label, attach it to the outside of your parcel, and ship your order back to us using your chosen delivery method with DHL.
  
• Please package your paper tablet carefully. We advise shipping your device in its original box, placed in a bigger box with bubble wrap to prevent damage.
  reMarkable is not responsible for damage during delivery.

You will be issued a refund within 10-20 business days from the date your returned item arrives at our returns center and is processed by our staff.

Please note it may take longer during holiday periods.