reMarkable Connect customers are entitled to a 100-day satisfaction guarantee period, allowing them to return their device for a full refund within 100 days. The 100-day satisfaction guarantee is not offered to customers that do not subscribe to reMarkable Connect. Local laws and regulations may apply for customers that want to return their device for a refund. If you want to return your device, please refer to the consumer rights in your country.
Please make sure to read our return policy before you proceed with the return process.
1. Log in to returns.remarkable.com
Use the email address you used when ordering in our webshop.
You’ll need to verify your account by clicking the link in the email you get after creating your account.
Check your spam folder if you’re unable to find it.
- Select the order you wish to return to us by checking the box in the top left corner.
- Please make sure that you have updated your shipping address before proceeding.
- Select your reason for returning your reMarkable.
2. Book a pick-up/find a drop-off location with DHL
Please note that the pickup can not be scheduled more than 30 days in advance.
For drop-off - select the nearest DHL drop-off location by typing your address into the textbox on the left.
To proceed, just tick the checkbox to agree to our return policy.
For pick-up - select a suitable date from the calendar. Choose a time-slot using the drag-and-drop menu.
To proceed, tick the checkbox to agree to our return policy.
- Print the shipping label, attach it to the outside of your parcel, and ship your order back to us using your chosen delivery method with DHL.
- Please package your paper tablet carefully. We advise shipping your device in its original box, placed in a bigger box with bubble wrap to prevent damage.
reMarkable is not responsible for damage during delivery.
3. Receive your refund
You will be issued a refund within 10-20 business days from the date your returned item arrives at our returns center and is processed by our staff.
Please note it may take longer during holiday periods.