When will I receive a refund or replacement? – Support

As soon as your return package is received and processed at our facility, we will issue you a refund or send you a replacement. We will notify you once we have received your return.

If you’re returning your reMarkable for repair or replacement, DHL will notify you with your new tracking number via email, as soon as your replacement device has shipped.

For refunds, you’ll receive an email confirmation that we’ve received your return, and you can expect your refund within 10-15 business days from the date your return was received.