All orders that include a device will be shipped with free express delivery. For orders that only contain accessories, you can choose between express or standard delivery. The delivery process will therefore depend on the type of shipping chosen.
1. Receive order confirmation
After you have placed your order in our webshop, an order confirmation email will be sent from email@example.com to the email address that was registered during checkout. The order confirmation holds information about your order and your order ID. Your sales documentation will also be attached, where you'll see your invoice showing the total price including and excluding VAT. This email serves as your receipt, please keep it for your records.
2. Receive information about how to track your order
When your order is ready for shipping you will receive an email from firstname.lastname@example.org with your tracking number and a tracking link. You will be able to track your order as soon as it has shipped.
3. Your order is shipped
Once your order has shipped you will receive an email from the courier with the expected delivery date. In this email, there’s also a link that lets you change your delivery preferences, such as your delivery address.
Your reMarkable order will be delivered to your selected delivery address or pick up point.
Is your delivery delayed? Please contact our customer service for assistance.