If you're experiencing any issues with getting your order delivered we urge you to contact the courier, using your waybill number as contact ID.
All import duties are pre-paid and you should not be asked to pay in order to get your order through customs. If the courier requires payment, please send them your order confirmation as proof of paid import duties.
Occasionally the courier needs additional information from you as the receiver of the order, in order to get your parcel through customs. Please provide them with the required information. reMarkable will not be able to provide this.