Issues with delivery

If you're experiencing delivery issues such as failed delivery attempts, an incorrect address, or if your order has been returned, we urge you to contact the courier. Use your waybill number as ID when contacting the courier.

Couriers will try to deliver your order two or three times. If they can’t deliver, the courier will usually resend your package the next working day, or ask you to pick it up at their offices. If your order is returned to reMarkable, please send us a message, and we’ll resend it.

All import duties are pre-paid and you should not be asked to pay in order to get your order through customs. If the courier requires payment, please send them your order confirmation as proof of paid import duties. 

Occasionally the courier needs additional information from you as the receiver of the order, in order to get your parcel through customs. Please provide them with the required information. reMarkable will not be able to provide this.

Please get in touch with reMarkable if you haven’t received your order, but the courier states that it has been delivered. You can reach us here.

We send a large number of orders during the holiday season. If you haven’t received your order as soon as expected, please check with your local post office to track your package. Note that bad weather conditions can cause delays in delivery.

Read more

• Order with express shipping
• Shipping costs, taxes, and VAT
• Countries we ship to
• Receipts and invoice