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    Finding the correct DHL zip code for pick-up

    If you’re having trouble finding the correct zip code while booking a DHL pick-up, you can use the below steps as a guide.

    Check your address

    First, check your address using this form, to make sure DHL’s pick-up service is available where you are. 

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    Make sure Hong Kong and New Territories are filled out in the Destination Country and Destination City, as shown in the above image. 

    Valid address 

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    If you hit search and the above image shows, it means the zip code address you entered is valid for the DHL pick-up service, and that you can go to returns.remarkable.com and request a return with the address in question. 

    If you're unable to stay at this address to meet DHL for your pick-up appointment, it’s possible to take your return to the closest DHL office and hand it over to one of their staff. 

    Invalid address

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    If the above image shows, it means that DHL doesn't offer their pick-up service at your selected zip code address. You’ll need to find a new address for DHL to pick up from, or take the package to a DHL drop-off point, if you’d like to process the return free of charge.

     

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