If you experience any of the issues listed below, please go to returns.remarkable.com and submit a warranty claim. Make sure to include a photo showing the error, along with a handwritten note with today's date and your order number.
- Physical damage to the eraser
- Other physical damage
- Marker tip input
Please get in touch with our customer service team for help if the issue you're experiencing with your Marker is not listed above.
Unfortunately we cannot replace Markers that have been accidentally broken or misplaced by customers. Accidental damage or loss of the Marker voids the warranty.
Marker writing without making contact with the screen
How to return for replacement / warranty