In this article, you’ll find information about the most common reasons why a payment can get rejected in our webshop and how to solve this.
The payment method was rejected
There are several reasons why a subscription payment could be declined. Usually, it happens because the payment card is lacking funds, or because the card has expired.
- If your payment is declined, we’ll send an email to the email address connected to your my.remarkable.com account. The email contains a link you can follow to find out why your payment failed.
- You can also go to my.remarkable.com and click Manage Connect to see why your payment didn’t go through.
- If you need to update your payment method, visit my.remarkable.com.
We’ll try to charge your card four times before your subscription is cancelled.