In this article, you’ll find information about the most common reasons why a payment can get rejected in our webshop and how to solve this.
The payment method was rejected
There are several reasons why a payment could be declined. It’s usually either a bank or credit card-related issue. We recommend that you contact your bank to find out why the payment was declined.
reMarkable currently doesn’t offer two-factor authentication or 3-D Secure payment, which may prevent payments from going through. In such cases, all you need to do is go to my.remarkable.com and go through the 3D security step in order for the payment to go through.