If you’ve been overcharged, found multiple unauthorized charges in your account, or been charged earlier than expected, you can find information in this article about why this can sometimes happen.
Multiple or unauthorized charges
As a Connect customer, you’ll be billed once a month, on the date you signed up. For customers with a Connect Plan, monthly charges will begin once you’ve passed the 3-month prepaid subscription period.
When you first sign up to a Connect subscription or change your payment card, you may see a reservation request that appears as a pending transaction on your bank statement. Reservations aren’t charges, but they can affect your balance until the bank releases the money - usually this happens within a few days.
If a reservation request uses up the available funds in your account, we won’t be able to process the charge for your subscription plan. In that case, you might need to top up your card, or use another payment card.
I was charged more than expected
There are a few reasons why you have been charged more than expected. Additional fees may be added due to local policies. Although our customers pay in their local currency, some countries may still change the currency to USD, and credit card companies may charge an additional fee for international transactions.
I was charged earlier than expected
There are a few reasons why your card can be charged earlier than expected. You’re automatically charged once a month on the date you registered, and you’ll be charged at the beginning of each billing cycle.
If the billing date is a day that doesn’t occur in each month (for example, the 31st), you’ll be charged on the last day of the month instead.
If you’ve made changes to your subscription plan, this could also affect the date that you’re charged.