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    How to activate your Connect subscription

    If you just bought a new reMarkable 2 with Connect, this guide will help you access your 100-day free trial so all our best features are ready to go when your paper tablet arrives.

    If you owned a reMarkable before the launch of Connect (October 12, 2021), use this guide to activate your Connect subscription - whether you have an existing reMarkable account or not.  

    Use the On this page menu to the right to find your answer faster.

    Activate Connect on the order confirmation page

    1.  After placing your order, you’ll see an activation link on the order confirmation page.
    2.      Click the Continue button in the box underneath ‘Purchase complete'.

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    3.  Tap Create new account, or log in to your existing account* 

    rM_Support-article_How-to-activate-your-connect-subscription-2.png

    4. Check your inbox and verify the email address used to create your account.

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    5.  Verify your account by clicking the square Verify your account button in the email we sent.

    rM_Support-article_How-to-activate-your-connect-subscription-4.png

    6. To access your 100-day free Connect trial and link it to your new reMarkable account, click Activate Connect. (If you bought reMarkable as a gift, or for someone else, don’t complete this step.)

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    7.  You should see this page when you’re done.

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    8.  Once you're logged in, you can go to your subscription by clicking the menu in the top-right corner.

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    9.  Click Manage Connect.

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    10.  When your device arrives, sign in to my.remarkable.com and click Pair your device.

    Important: Remember to sign in with the same account details you used when creating your account.

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    Activate Connect using your order confirmation email

    1.   After placing your order, you’ll receive an activation link in your order confirmation email.
    2.  Go to your inbox and find your order confirmation email. 

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    3.  To activate Connect, click Access your 100-day free trial.

    rM_Support-article_How-to-activate-your-connect-subscription-9.png

    4.  Tap 'Create new account', or log into your existing account.*

    rM_Support-article_How-to-activate-your-connect-subscription-9.png

    5.  Check your inbox and verify the email address used to create your account.

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    6. Verify your account by clicking the square Verify your account button in the email we sent.

    rM_Support-article_How-to-activate-your-connect-subscription-4.png

    7. To access your 100-day free Connect trial and link it to your new reMarkable account, click Activate Connect. (If you bought reMarkable as a gift, or for someone else, don’t complete this step.)

    rM_Support-article-How-to-activate-Connect_15.png

    8.  You should see this page when you’re done.

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    9.  Once you're logged in, you can view your subscription by clicking the menu in the top-right corner.

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    10. Click Manage Connect to view your subscription.

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    11.  When your device arrives, sign in to my.remarkable.com and click Pair your device.

    Important: Remember to sign in with the same account details you used when creating your account

    rM_Support-article-How-to-activate-Connect_25.png

    Need help with setting up your reMarkable?

    See our Getting started guide. 

    We'll send a reminder email with another activation link three days after your purchase. Follow the link in the email to activate your 100-day free Connect trial if you haven’t yet.
    This link is valid for 90 days.

    Access Connect when buying your tablet in a reMarkable store or retailer

    If you bought your reMarkable paper tablet in a store or through a third-party retailer, go to my.remarkable.com to access Connect on your device and start using these features.

    Follow these steps to access Connect:

    1.  Go to my.remarkable.com.
    2.  Select Create new account, or log into your existing account.*

    rM_Support-article_How-to-activate-your-connect-subscription-13.png

    3.  Check your inbox and verify the email address used to create your account.

    rM_Support-article-How-to-activate-Connect_21.png

    4. Verify your account by clicking the square Verify your account button in the email we sent.

    rM_Support-article_How-to-activate-your-connect-subscription-4.png

    5.  Once you’re logged in, go to Manage Connect in the top-right menu.

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    6. Click Manage Connect to choose a plan and subscribe.

    rM_Support-article-How-to-activate-Connect_18.png

    7. When your device arrives, sign in to my.remarkable.com and click Pair your device.

    Important: Remember to sign in with the same account details you used when creating your account

    rM_Support-article-How-to-activate-Connect_25.png

    Troubleshooting

    What to do if you’re having trouble setting up your account

    My reMarkable doesn’t show that I’ve got a Connect subscription.

    Disconnecting your device can solve this issue. Here's how:

    1. Go to my.remarkable.com and sign in.
    2. Click Manage device.
    3. Click Remove.
    4. Reconnect your device by using a one-time code. You'll find instructions from step 5 in this guide.

    Once you’ve reconnected your reMarkable, your device should display your current subscription.

    I created an account without the activation link and bought a subscription by mistake.
    In this case, you’ll need to cancel your current subscription and allow the 30-day period to run out. Once your subscription plan is no longer active, please contact our support team to get a new activation link. You’ll be able to sign in using the new link and activate your original paid subscription.

    The activation link has expired.
    Please contact our support team so they can resend your order confirmation with a new activation link. Once you get it resent, click the new link, then log in to your account.

    I can’t sign in to my.remarkable.com.
    If you can’t sign in, you can reset your password at my.remarkable.com. Just enter your email address and select "Forgot your password?". If you don’t receive an email to reset your password, you might have provided an incorrect email address, or you don’t have an account linked to that email address.

    The ‘Access your 100-day free trial’ button in my order confirmation doesn’t work.
    If clicking the ‘Access’ button in your order confirmation email doesn’t open a web link, scroll to the bottom of the email and copy the activation link there. Paste the link into the address bar of your browser and click enter. You’ll then be able to activate your account.

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    Business customers

    Connect subscriptions are individually linked to each personal reMarkable account. They can’t be transferred or used on multiple reMarkable devices. However, each of the reMarkable paper tablets bought for your employees can be individually set up with a Connect plan at my.remarkable.com.

    * To create a new account, enter your email address and choose a password. We'll send you a verification email. Check your email inbox and follow the steps to verify your account. If you don’t receive the verification email, check your spam folder. It’s also possible that you used a different email address when signing up, or Facebook or Google for authentication.

     

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