How to activate your Connect subscription
If you just bought a new reMarkable device with a subscription plan, this guide will help you activate your Connect subscription so all your features are ready to go when your new paper tablet arrives.
If you owned a reMarkable before the launch of Connect, use this guide to activate your Connect subscription - whether you have an existing reMarkable account or not.
Use the On this page navigation to the right to get to your answer faster.
Activate Connect in the order confirmation page
1. After placing your order, you’ll see an activation link on the order confirmation page.
2. Click on the Activate button in the box directly underneath ‘Purchase complete'.
3. Tap Create new account, or log in to your existing account*
4. Verify your account using the email we sent.
5. Verify your account using the email we sent you by clicking the square Verify your account button.
6. You’ll see this page when you’re done.
7. Once you are logged in, you can view your subscription by going to Manage Connect.
8. When your paper tablet arrives, sign into your account at my.remarkable.com and click Activate a new reMarkable.
Important: Remember to sign in with the same account details you used when creating your account to activate Connect.
Activate Connect using your order confirmation email
1. After placing your order, you’ll receive an activation link in your order confirmation email.
2. Go to your inbox and find your order confirmation email.
3. Click the Activate button in the box under ‘Create a reMarkable account’.
4. Tap “Create new account”, or log into your existing account.*
5. You’ll be directed to check your email inbox and verify the address you used to create your account.
6. Verify your account using the email we sent you by clicking the square Verify your account button.
7. You’ll see this page when you’re done.
8. Once you’re logged in, you can view your subscription by going to “Manage Connect”.
9. When your paper tablet arrives, sign in to your account at my.remarkable.com and click Activate a new reMarkable.
*Important: Remember to sign in with the same account details you used when creating your account to activate Connect.
Need help with setting up your reMarkable? See our Getting started guide.
We'll send you a reminder email with an activation link three days after your purchase. Simply follow the link in the email to activate your Connect subscription. The activation link is valid for 90 days.
Activate Connect when buying your tablet in a reMarkable store or retailer
If you bought your reMarkable paper tablet in a store or through a third-party retailer, go to my.remarkable.com to choose and buy your subscription plan and access these features.
Follow these steps to activate your plan:
1. Go to my.remarkable.com.
2. Select Create new account, or log into your existing account.*
3. You’ll be directed to check your email inbox and verify the address you used to create your account.
4. Verify your account using the email we sent you by clicking the square Verify your account button.
5. Once you’re logged in, go to Manage Connect to choose a plan and subscribe.
* Note: When setting up your paper tablet, sign in with the same account at my.remarkable.com and click "Activate a new reMarkable”.
Troubleshooting
What to do if you’re having trouble setting up your account
I created an account at my.remarkable.com but I can’t see my Connect subscription anywhere.
Don’t worry. Just go to your order confirmation email and click on the link under the ‘activate’ button that says ‘I already have an account’. You’ll then be able to sign into your account and activate the plan you paid for.
I created an account at my.remarkable.com without using the activation link and bought a Connect / Connect Lite subscription.
In this case, you’ll need to cancel your current subscription and allow the 30-day period to run out. Once your subscription plan is no longer active, please contact our support team to get a new activation link. You’ll be able to sign into your account using the new activation link and link it to your original subscription.
The activation link has expired.
Please contact our support team so they can resend your order confirmation with a new activation link. Once you receive the order confirmation with a new activation link, click on the link, then log into your account.
I can’t sign in to my.remarkable.com.
If you can’t sign in, you can reset your password at my.remarkable.com. Just enter your email address and select "Forgot your password?". If you don’t receive an email to reset your password, you might have provided an incorrect email address, or you don’t have an account linked to that email address.
I’m unable to get Connect on my reMarkable paper tablet.
Get help with setting up Connect on your reMarkable.
Business customers
Connect subscriptions are individually linked to each personal reMarkable account. They can’t be transferred or used on multiple reMarkable devices. However, each of the reMarkable paper tablets bought for your employees can be individually set up with a Connect plan at my.remarkable.com.
* To create a new account, enter your email address and choose a password. We'll send you a verification email. Check your email inbox and follow the steps to verify your account. If you don’t receive the verification email, check your spam folder. It’s also possible that you used a different email address when signing up, or used Facebook or Google for authentication.
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