reMarkable strives to develop secure and robust customer solutions, with a real focus on Security and Privacy by Design. This policy intends to give the public some clear guidelines for conducting vulnerability discovery activities and to ease the process of reporting any discovered vulnerabilities to us.
The policy describes what systems and types of activities are covered under this policy, how to send us vulnerability reports, and how long we ask security researchers to wait before publicly disclosing vulnerabilities.
We encourage you to contact us to report potential vulnerabilities in our systems.
How to contact us
Please use email address email@example.com for all communication.
This policy covers reMarkable’s customer-facing web sites, which includes all services running on the following domains:
Any service not expressly listed above, including services hosted by any third parties, are out of scope. If you have any questions about the scope, please contact firstname.lastname@example.org.
Excluded from scope:
The following domains are excluded from the above described scope.
If you make a good faith effort to comply with this policy during your security research, we will consider your research to be authorized. We will work with you to understand and resolve the issue quickly, and reMarkable will not recommend or pursue legal action related to your research.
Under this policy, “research” means activities in which you:
- Notify us via email@example.com as soon as possible after you discover a real or potential security issue.
- Make every effort to avoid privacy violations, degradation of user experience, disruption to production systems, and destruction or manipulation of data.
- Only use exploits to the extent necessary to confirm a vulnerability’s presence. Do not use an exploit to compromise or exfiltrate data, establish persistent command line access, or use the exploit to pivot to other systems.
- Provide us a reasonable amount of time to resolve the issue before you disclose it publicly.
Once you’ve established that a vulnerability exists or encounter any sensitive data (including personally identifiable information, financial information, or proprietary information or trade secrets of any party), you must stop your test, notify us immediately, and not disclose this data to anyone else.
The following test methods are not authorized:
- Network denial of service (DoS or DDoS) tests or other tests that impair access to or damage a system or data
- Physical testing (e.g. office access, open doors, tailgating), social engineering (e.g. phishing, vishing), or any other non-technical vulnerability testing
Reporting a vulnerability
Before reporting a vulnerability, please take a second to consider how it may be exploited and the potential security impact it might have. You may of course report a vulnerability without such considerations.
Please send vulnerability reports via firstname.lastname@example.org. We will acknowledge receipt of your report within 3 business days.
What we would like to see from you
In order to help us assess and prioritize submissions, we encourage you to:
- Describe the location the vulnerability was discovered and the potential impact of exploitation.
- Offer a detailed description of the steps needed to reproduce the vulnerability (proof of concept scripts or screenshots are helpful).
- Write in English, if possible.
What you can expect from us
When you choose to share your contact information with us, we commit to coordinating with you as openly and as quickly as possible.
- Within 3 business days, we will acknowledge that your report has been received.
- To the best of our ability, we will confirm the existence of the vulnerability to you and be as transparent as possible about what steps we are taking during the remediation process, including on issues or challenges that may delay resolution.
- We will maintain an open dialogue to discuss issues.
We do not offer monetary rewards, but if you provide us a social media handle we will give you a place in our Recent Reporters Registry.
Recent Reporters Registry
2022 Gaurang Maheta (LinkedIn)
2022 Kunal Mhaske
2022 Ethical Hacker