• Help using Integrations
    In this article you’ll find information about using our Integrations feature.    Here are a few things to know when u...
  • Battery issues
    Won't charge or charges slowly If you’re having problems with your battery, we would advise you to perform a hard shu...
  • Help installing the desktop app
    Read this article if you need help with installing the desktop app on your computer.  Installing the desktop app when...
  • Help using Read on reMarkable
    Read this article if you’re having trouble sending web articles to your paper tablet with the Read on reMarkable Chro...
  • Help using Screen Share (Windows)
    Read this article if you’re having trouble using the Screen Share feature.  Here are a few things to check before usi...
  • Help using Screen Share (Mac)
    Read this article if you’re having trouble using our Screen Share feature on your Mac. Here’s a few things to check b...
  • Damaged Marker
    If you experience any of the issues listed below, please go to returns.remarkable.com and submit a warranty claim.  ...
  • Forgotten passcode
    Read this article to learn how to reset your passcode if you've been locked out of your device.  The security passcod...
  • Performing a factory reset
    Before carrying out a factory reset make sure all files are synced to the cloud, as the process will erase all conten...
  • Can handwritten notes in PDFs be converted to text?
    You can convert handwritten notes from your notebooks, and in note pages you’ve added to your PDFs or ebooks. Note pa...
  • How to disconnect your reMarkable from the cloud
    Read this article to learn how to disconnect your reMarkable from the cloud. You’ll also find information about what ...
  • Network password requires special characters
    Your reMarkable paper tablet is limited to the characters you can find on the on-screen keyboard on your device. If y...
  • Can I delete my account?
    Yes, our support team can delete your reMarkable cloud account if you’d like to close it. Note that account deletion ...
  • Can the storage be expanded?
    The storage space on the reMarkable 1 or 2 can not be expanded. reMarkable 1 and reMarkable 2 both have 8 GB of inter...
  • Help using one-time codes
    In this article you’ll find information about what to do if your one-time code isn’t working, or if you’re having tro...
  • "SOCKS version 5 protocol error" on desktop app (Mac)
    When you try to log in to the desktop app, you may receive an error message that states: "SOCKS version 5 protocol er...
  • Permanent line on the screen
    If permanent lines appear on the screen of the reMarkable paper tablet, contact our customer service team for help. P...
  • Can I change my my.remarkable.com email address?
    Yes, you can change the email address used for your account at my.remarkable.com.  Just log in to my.remarkable.com, ...
  • Trouble connecting to my iPhone's personal hotspot
    We have become aware that some users experience that the connection to their iPhone's personal hotspot is unstable, o...
  • Trouble sharing files via email
    If you receive an error message saying that the file couldn’t be sent, the first thing you could do is to try the ste...
  • Can't connect to Wi-Fi
    Read this article if you’re having trouble connecting your reMarkable to your Wi-Fi network.  If your reMarkable pape...
  • Unresponsive, or dead spots on the screen
    If the screen of your reMarkable has areas that are completely or partially unresponsive, or spots that make your wri...
  • Marker is unresponsive or writes without touching the display
    Read this article if your Marker isn’t working correctly.  If your Marker is completely unresponsive, or writes witho...
  • Unresponsive paper tablet
    If your reMarkable paper tablet appears frozen and nothing happens when pressing the buttons or using the Marker, try...
  • Help with sync and the reMarkable cloud
    If you’re having trouble connecting your reMarkable to the cloud, syncing files to our apps, or converting handwritte...
  • The keyboard doesn’t appear
    If the on-screen keyboard doesn’t appear when you’re trying to type in the Wi-Fi passcode, press the line next to ‘En...
  • "Error logging in: SSL handshake failed" message
    The "SSL handshake failed" error message is most likely to appear if the internal clock on your reMarkable is out of ...