• My Marker is not working
    If you experience any of the issues listed below, please go to returns.remarkable.com and submit a warranty claim. Ma...
  • How do I unlock my device?
    The security passcode on your reMarkable can only be reset from the Security settings menu, but you do have an unlimi...
  • Performing a factory reset
    Before carrying out a factory reset make sure all files are synced to the cloud, as the process will erase all conten...
  • Can handwritten notes in PDFs be converted to text?
    Only handwritten notes made in Notebooks can be converted to typed text. It's currently not possible to convert handw...
  • How to disconnect your reMarkable paper tablet from your cloud sync account
      Follow these simple steps to disconnect your reMarkable tablet from your account: On the reMarkable, tap Menu foll...
  • Network password requires special characters
    The reMarkable paper tablet is limited to the characters you can find on the on-screen keyboard. If your Wi-Fi networ...
  • Can I delete my account?
    We can of course delete your reMarkable account, however this process (which also includes removing all of your docum...
  • Can the storage be expanded?
    The storage space on the reMarkable 1 or 2 can not be expanded. reMarkable 1 and reMarkable 2 both have 8 GB of inter...
  • One-time code issues
    If you are experiencing issues with the one-time code, follow these steps and try again: Make sure your router's fir...
  • "SOCKS version 5 protocol error" on desktop app (Mac)
    When you try to log in to the desktop app, you may receive an error message that states: "SOCKS version 5 protocol er...
  • Permanent line on the screen
    If permanent lines appear on the screen of the reMarkable paper tablet, contact our customer service team for help. P...
  • Can I change my my.remarkable.com email address?
    Unfortunately it’s not possible to change the email address registered to your my.remarkable.com account, although th...
  • Trouble connecting to my iPhone's personal hotspot
    We have become aware that some users experience that the connection to their iPhone's personal hotspot is unstable, o...
  • Trouble sharing files via email
    If you receive an error message stating that the file could not be sent, the first thing you could do is to try the s...
  • Can't connect to Wi-Fi
    If your reMarkable paper tablet will not connect to Wi-Fi, try the following steps: Connect your reMarkable to your ...
  • Unresponsive, or dead spots on the screen
    If the screen of your reMarkable has areas that are completely or partially unresponsive, or spots that make your wri...
  • Marker is unresponsive or writing without making contact with the display
    If you experience that your Marker is completely unresponsive, or if it writes even though it's not touching the scre...
  • Unresponsive paper tablet
    If your reMarkable paper tablet appears frozen and does not respond, and for example, nothing happens when pressing t...
  • Syncing/cloud related issues
    If you experience trouble connecting your reMarkable to the cloud, files not syncing, handwriting conversion not work...
  • Keyboard does not appear
    No keyboard appears when attempting to type the Wi-Fi passcode. Try the following steps: Press the line beside "Ente...
  • "Error logging in: SSL handshake failed" error message
    The most common cause for the "SSL handshake failed" error message is that the internal clock of the reMarkable is ou...