Returns
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Can I return part of my order if returning for a refund?You're entitled to return either part of your order (e.g. your Marker or Folio), or you can return your entire order ...
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When will I receive a refund or replacement?As soon as your return package is received and processed at our facility, we will issue you a refund or send you a re...
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Can I reschedule my pickup appointment?Unfortunately, it's not possible to change your pick-up appointment once it is scheduled. If you're unable to keep t...
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Where can I find my return documents?You can find the shipping label attached to the email you received from us after creating your return. It’s also avai...
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What should I do if my return was not picked up?Unfortunately, booking a pick-up with DHL only works once with each new return request. If DHL does not arrive at the...
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Why was my return sent back to me?If your item is returned to you, please contact our customer service here. Read more How to return Return policy Fi...