• Can I return part of my order if returning for a refund?
    You're entitled to return either part of your order (e.g. your Marker or Folio), or you can return your entire order ...
  • When will I receive a refund or replacement?
    As soon as your return package is received and processed at our facility, we will issue you a refund or send you a re...
  • Can I reschedule my pickup appointment?
    Unfortunately, it's not possible to change your pick-up appointment once it is scheduled.  If you're unable to keep t...
  • Where can I find my return documents?
    You can find the shipping label attached to the email you received from us after creating your return. It’s also avai...
  • What should I do if my return was not picked up?
    Unfortunately, booking a pick-up with DHL only works once with each new return request. If DHL does not arrive at the...
  • Why was my return sent back to me?
    If your item is returned to you, please contact our customer service here.  Read more How to return Return policy Fi...