• How to return for a replacement under warranty
    In this article you’ll find information about how to return your reMarkable or accessories for a replacement by makin...
  • Outside warranty / accidental damage
    We highly value our customers, and therefore want to offer those who are outside of their warranty period, or suffer ...
  • Warranty policy
    In this article, you’ll find information about our warranty policy, including what’s covered and what isn’t, how to m...
  • What happens to my returned device?
    Your returned reMarkable is sent back to our warehouse for further inspection by our staff, and then, later on, retur...
  • What is a refurbished device?
    A refurbished device is a pre-owned reMarkable returned to us during the trial period of our satisfaction guarantee. ...
  • Why can’t I get my repaired device back?
    Due to the potentially long waiting times for repairs, we choose to send you a new refurbished device immediately aft...