Warranty and replacement

How to return for a replacement under warranty

In this article you’ll find information about how to return your reMarkable or accessories for a replacement by makin...
Outside warranty / accidental damage

We highly value our customers, and therefore want to offer those who are outside of their warranty period, or suffer ...
Warranty policy

In this article, you’ll find information about our warranty policy, including what’s covered and what isn’t, how to m...
What happens to my returned device?

Your returned reMarkable is sent back to our warehouse for further inspection by our staff, and then, later on, retur...
What is a refurbished device?

A refurbished device is a pre-owned reMarkable returned to us during the trial period of our satisfaction guarantee. ...
Why can’t I get my repaired device back?

Due to the potentially long waiting times for repairs, we choose to send you a new refurbished device immediately aft...