Warranty and replacement
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How to return for a replacement under warrantyIn this article you’ll find information about how to return your reMarkable or accessories for a replacement by makin...
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Outside warranty / accidental damageWe highly value our customers, and therefore want to offer those who are outside of their warranty period, or suffer ...
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Warranty policyIn this article, you’ll find information about our warranty policy, including what’s covered and what isn’t, how to m...
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What happens to my returned device?Your returned reMarkable is sent back to our warehouse for further inspection by our staff, and then, later on, retur...
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What is a refurbished device?A refurbished device is a pre-owned reMarkable returned to us during the trial period of our satisfaction guarantee. ...
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Why can’t I get my repaired device back?Due to the potentially long waiting times for repairs, we choose to send you a new refurbished device immediately aft...